Waiting Well is the term used to support people who are on a waiting list to see a healthcare specialist or get health and/or social care services. This is important as taking positive steps for health and wellbeing can help to:
Ease some symptoms
Manage or improve health
Stop new problems from starting
Improve health before your care – this may help you to get better faster
NHS Inform has information on a range of supports to help people “Wait Well”. This includes advice and support on activity and exercise, diet and nutrition, mental wellbeing, alcohol and smoking. It is also important to look at other practical needs that can impact on health e.g. money advice, home energy costs, cost of food, support in a caring role and social connectedness.
What is Prehabilitation?
Evidence shows that improving your physical and mental wellbeing can help you cope with what lies ahead. We call this prehabilitation, or prehab for short
As well as helping you to cope, Prehabilitation can help you to recover more quickly from surgery, and reduce the chance of developing other problems during and after treatment.
This includes advice and support on activity and exercise, diet and nutrition, mental wellbeing, alcohol and smoking. It is also important to look at other needs individuals may have e.g. money advice, home energy costs, cost of food, support in a caring role and social connectedness.
More information to support your health and wellbeing while waiting for an appointment/treatment can be found via NHS Inform – Waiting Well.
Prehabilitation
Prehabilitation is defined as pre-treatment rehabilitation and aims to help individuals get as fit and ready for their treatment as possible including:
supported self-management
improved physical function through smoking cessation, exercise, nutritional support and weight management,
optimised social connectedness and psychological wellbeing to improve recovery and
removal of socio-economic concerns through improved access to entitlements, money advice and removal of barriers to adoption of health behaviours.
Information for the public and professionals: Prehabilitation for Scotland – This website provides a range of information for both the public and professionals. Although this website talks mainly about cancer, much of this information is relevant to other conditions.
Pre-Operative Assessment
Pre-Operative Assessment – Information and resources on getting ready for surgery, FAQ’s information videos and information on different sites.
Realistic Medicine is about supporting people using healthcare services, and their families, to feel empowered to discuss their treatment. Realistic Medicine also promotes shared decision making and a personalised approach to care which are also values central to Prehab.
Holistic needs assessment (HNA) and care planning was first introduced by the National Cancer Survivorship Programme to help identify the concerns and needs of people living with cancer. The holistic needs assessment and care planning tool provides a useful framework for the basis of a person-centred discussion based on what matters to the person at that time. Used with appropriate training, information and knowledge of available supports to meet needs, the tool facilitates the following:
Identification of need / impact of wider determinants;
Self management, self-care;
Person-led care or goal-setting, health and wellbeing improvement;
Social-prescribing, mitigating impact of poverty and life circumstances;
Applied health improvement, developing the wider health improvement workforce, embedding health improvement in clinical care.
In recognition that many of the issues faced by people living with cancer are similar to those for people living with other life changing and/or deteriorating conditions, the Acute Health Improvement Team identified areas where this approach could be tested:
Parent/Carers within Royal Hospital for Children
People undergoing lower limb amputation at QEUH
People attending Physical Disability Rehabilitation Unit at QEUH campus
People attending for renal dialysis at IRH.
The concerns in the cancer focused tool required review with clinical colleagues to tailor concerns to meet the needs of each of the different groups. A monitoring and evaluation framework for the work was developed to ensure outcomes were captured.
In April 2017 tests of change were developed in adult acute services to determine how the HNA and care planning model works in adult hospital settings beyond cancer services. As a result, three locations were chosen, reflecting patients who were experienced permanent changes to their lives as a result of health conditions or traumatic events:
Renal Dialysis Unit, Inverclyde Royal Hospital,
Physically Disabled Rehabilitation Unit (PDRU), Queen Elizabeth University Hospital, Glasgow
Ward 11A (lower limb amputees), Queen Elizabeth University Hospital, Glasgow
Each location chosen was allocated a member of the health improvement team to liaise with them to facilitate the process in their location. This was in recognition of the fact that the implementation process was likely to be different in each location, reflecting the differing patient groups, nature of clinical interactions, and experience of conducting health behaviour change discussions in each clinical area.
The delivery model for implementing the Supporting People in Hospital approach varied amongst the three locations as follows:
Nurse led – Renal Dialysis Unit
Key worker led (both AHP’s and Nursing staff) – PDRU
Health Improvement Led from Support & Information Service – Ward 11A (and Ward 11D).
The HNA has been rolled out to further to Renal services at the QEUH with other areas planned. Over time, the completion of the tools has been incorporated into routine practice within these areas.
Below is a video clip of Katharine Montgomery, Staff Nurse, Renal Unit IRH talking about how the HNA has been implemented in their area.
An initial evaluation on the HNA was completed in July 2017 and a learning event took place October 2017 where findings were disseminated. The evaluation found that:
The patients welcomed this approach:
“It’s about helping me if I have anything that is worrying me”
“It gives me the chance to tell someone if I need help with things at home”.
“It gave me the chance to talk to my family about how I felt and for them to tell me how they felt too”.
The staff welcomed this approach:
“Our patients go out of here different to when they come in. They usually come in mobile and leave in a wheelchair. It’s a huge psychological as well as physical change and it affects every part of their lives. Nothing is the same for them anymore and this is a great opportunity for them to talk to someone about more than just their medical condition”
“Coming in here is a massive part of their weekly lives and they are exhausted. We talk to them about how they feel physically but they have many other issues – particularly money, so this is a really good way of helping them deal with things which are affecting them and their families”
Current projects
Macmillan Prehabilitation project
The West of Scotland Cancer Network (WoSCAN) was awarded funding from Macmillan Cancer Support to recruit Prehab Advocate posts in 4 heath boards to deliver a 14 month prehabilitation project. The health boards are NHS Greater Glasgow & Clyde (NHSGC), NHS Ayrshire & Arran, NHS Lanarkshire and NHS Forth Valley.
In NHSGGC, 2 Prehab Advocates (Health Improvement Seniors) have been recruited and started in June 2024. The Prehab Advocates have started mapping current Prehabilitation provision in cancer services across NHSGGC. They will also coordinate and deliver improvement projects to support wider implementation of Prehabilitation approaches including:
Clinical pathways: Working across local health systems to use existing screening tools for prehab referrals, and making links with services already in place delivering prehab.
Education and engagement: To support clinical teams to understand the benefits of prehab and raise awareness of existing prehab services, supported by the WoSCAN regional prehab education programme
Sharing good practice: Utilising and learning from the models of prehab practice in place within other constituent health boards, with an ambition to copy and embed similar projects in each Board, and increase available prehab offers for patients.
To find out more about this work please contact: Jane Grant, Health Improvement Lead, email: Jane.Grant6@nhs.scot
Moving Forward Together – Implementation Strategy workshops with our staff.
Based on the MFT principals established pre-COVID and taking into account any lessons learned during the pandemic, a number of engagement workshops have taken place across NHSGGC services to progress our Moving Forward Together (MFT) Strategy.
The workshops enable us to liaise with our clinical staff to consider the clinical model and the physical infrastructure required to achieve the objectives as set out in the MFT strategy.
In the coming months, we will review the feedback from these workshops and provide updates on this webpage when appropriate.
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What is Moving Forward Together
The Background
The way that healthcare and social care services in Greater Glasgow and Clyde are provided is changing.
Prior to the pandemic we began working together with patients, the public, staff and other stakeholders to develop plans for a better, modernised, healthcare and social care system in line with the Scottish Government’s vision and to allow us to keep pace with national and regional developments.
This new system of care will be organised in the most effective way to provide safe, effective, person-centred and sustainable care to meet the current and future needs of our population. New ways of working will be developed which provide safe, effective and patient centred care, make best use of available resources and the opportunities created by innovation and technology.
The ‘Moving Forward Together’ strategy provides a clear plan for change to make this a reality. Delivery of the Programme will see improvements in care and outcomes for everyone.
You can use these pages to keep up to date with the Moving Forward Together Programme across NHSGGC.
This section has information on help available to improve your digital skills and confidence
Supporting staff to be digitally literate is a high priority for NHSGGC. The new NHSGGC digital strategy Digital on Demand (2023-2028) acknowledges that staff need to be digitally literate and have the skills and confidence to be able to use technology to its fullest extent.
The Digital Skills and Literacy Programme Hub is your one-stop resource for training, support, and guidance on healthcare applications from eHealth. It offers learning from basic computing skills to getting the best out of clinical applications ensuring all users can make the most of digital tools, with help available whenever needed to improve digital capabilities.
Managing your health and being able to share experiences with people facing similar challenges
Accessing social networks online for support, guidance and friendship
Access to trusted information
Saving money on household bills and services by comparing different providers
Finding out what benefits/financial assistance you may be entitled to
Applying for and managing benefit
Attending virtual healthcare appointments
Where to get Digital Support
What sort of support is available?
The organisations listed provide support to develop skills and confidence in using digital devices, as well as directing you to places where a digital device can be accessed if you do not have one.
This includes support to:
Stay safe on line
Improve your skills and confidence
Access your local library for digital support and devices
Manage and apply for Benefits
Link in with Near Me video appointments
Use other online health and social care platforms, e.g. NHS Inform
Digital access can benefit other aspects of your life e.g. online shopping, banking and staying in touch with friends and/or family.
Libraries are places in communities to find trusted health and wellbeing information. The opening hours for libraries can be found on your Local Authority website.
Discover Digital – Support for Health, Care and Wellbeing
The Alliance ( the national third sector intermediary for health and social care) produced this guide to support people to develop their skills, knowledge and confidence in using digital tools to support Health and Wellbeing.
With the cost of living hitting hard, many people are looking at ways to save money.
Social tariffs are cheaper broadband packages that are affordable to people on low incomes.
If you are claiming Universal Credit, Pension Credit and some other benefits, you may be able to get cheaper broadband.
If your provider offers this it is free to switch and the price won’t go up mid contract.
The Office of Communications has a page dedicated to social tariffs which include pricing examples, with social tariffs starting from £12 per month with a line rental included.
Click the link below to see if your provider offers a social tariff and how to apply for this.
There are 3 aspects that help the Good Things Foundation to deliver this:
National Device Bank– This is delivered through community partners and provides a refurbished device alongside mobile internet access. More information can be found here:National Device Bank – Good Things Foundation
National Data Bank – This is provides free mobile data, texts and calls to people in need via the Good Things Foundation network of local community partners, in partnership with Virgin Media 02, Vodafone and Three. This is like a ‘food bank’ but for internet connectivity data. More information ca be found here: National Databank – Good Things Foundation
Network – This is made up of thousands of community partners across the UK. They help people gain the support and skills they need to change their lives and overcome social challenges. More information can be found here: Our network – Good Things Foundation
Near Me – Video Consultation Service
Many of us used video calling on our phones, tablets and laptops during the Covid-19 pandemic to keep in touch with friends and relatives. You can now also attend some health care appointments in the same way.
Near Me is a video consulting service that enables you to attend some health care appointments from the comfort and convenience of home or other suitable location. The technology is safe and secure and is being used by many of our services. Near me is for pre-arranged appointments and your health care professional will provide you with the relevant information if a video consultation is offered.
Why use Near Me?
There are many benefits to video consultations including:
· No travelling time, parking worries or public transport issues
· No fares required for travelling
· Being in your own home is more relaxing than a clinic environment
· Less time out of your day
· Easier to have a family member or carer attend with you
· Reduced exposure to inclement weather
· Reduced exposure to infectious diseases
How do I use Near Me?
To use Near Me you will need a reliable internet connection; broadband or 3G/4G, and a suitable device for making video calls such as a smartphone, tablet, laptop or computer with webcam and speaker
Please use a WiFi connection for your call whenever possible. We want to make you aware that a 20 minute consultation will use approximately 230MB of mobile data. If you are on a limited mobile data plan this may cause you to exceed your permitted usage allowance.
The service is best accessed using the Google Chrome web browser on a PC or Safari on Mac (webcam required), or on an Android or Apple smartphone. You can find more information on the Near me website including how to make a test call.
What services can I access?
Many of our hospital and outpatient services are now using Near Me. Your GP services will also be able to offer you a Near Me appointment.
Your health care professional or clinician will advise you when your appointment is being arranged.
What if I don’t have a digital device and/or broadband and can’t access Near Me at home?
There are some Libraries across the Board area where a private room is available for Near Me. This will be rolling out further this year and an updated list of available Libraries can be found here.
Watch the video below to find out more about this service.
Patients in and around Johnstone can book a ‘Near Me’ space for virtual video consultation at Johnstone Library by phoning 0300 300 1188.
Patients in and around Paisley can can now book a ‘Near Me’ space for virtual video consultation at Ferguslie Library by phoning 0300 300 1188.
Near Me is used across NHSGGC and both Johnstone Library and Ferguslie Library provides a safe alternative to home and can support people at risk of digital exclusion. Patients have access to a private and confidential space with Library staff available to support patients with digital literacy needs.
Johnstone Library and Ferguslie Library provides a venue for ‘Near Me’ which allows patients to access the help they need without having to travel a significant distance from home.
What our staff and service users have said about Near Me
Our Podiatry service has been using Near me and has produced an evaluation of the experiences of patients and staff summarised in this infographic (pdf)
Over 9,200 of our staff have made the pledge and are wearing the badge with pride!
The NHS Scotland Pride Badge promotes inclusion for LGBTQ+ people and makes a statement that there’s no place for discrimination in NHS Scotland.
An NHS staff member who wears the badge is pledging to –
be aware of and responsive to issues faced by LGBTQ+ people accessing care
be a friendly, listening ally who staff and service users can safely approach
use inclusive language and respect identity
Please note that all badges have now been distributed and the campaign has now ended. Support information and contacts are available below. You can also contact us at equality@ggc.scot.nhs.uk for further information on NHSGGC’s work in this area and access to additional resources.
Local support
Some people may be having a particularly tough time and may disclose to you that they have experienced hate crime on the grounds of their LGBTQ+ identity. It’s important that you know there are supports in place for people to report this type of crime and that it can be reported easily. More information on reporting a hate crime is available from the Police Scotland website.
You may be approached by colleagues who discloses they are experiencing discrimination in the workplace from colleagues or service users and would like support to deal with it. Our HR Department is on stand-by to support any employee who feels they are being victimised or bullied because of their identity. More information is available on the HR Support and Advice Unit page.
NHSGGC has supported the development of Staff Forums representing the voice of our BME, Disabled and LGBTQ+ staff. Please support the Forum membership by signposting anyone interested in joining. More information is available on our Staff Forums page.
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Shqip (Albanian)
Ne mund të përkthejmë çdo informacion tonë në gjuhën e zgjedhjes suaj. Thjesht pyesni një anëtar të stafit ose na kontaktoni në numrin e telefonit të dhënë në letrën ose informacionin që keni marrë. Mund të na telefononi duke përdorur shërbimin telefonik.
يمكننا ترجمة أي من معلوماتنا إلى اللغة التي اخترتها. ما عليك سوى سؤال أحد أعضاء فريق العمل أو الاتصال بنا على رقم الهاتف المذكور في الرسالة أو المعلومات التي تلقيتها. يمكنك الاتصال بنا باستخدام خدمة الترجمة الهاتفية لدينا
يمكنك أيضًا طلب الحصول على المعلومات بأشكال أخرى، مثل الحروف الكبيرة، أو النصوص المبسطة، أو التسجيلات الصوتية، أو لغة برايل، أو لغة الإشارة البريطانية.
বাংলা – Bengali
আমরা আমাদের যেকোনো তথ্য আপনার পছন্দের ভাষায় অনুবাদ করতে পারি। শুধুমাত্র কর্মীদের একজন সদস্যের সাথে যোগাযোগ করুন অথবা আপনার প্রাপ্ত চিঠি বা তথ্যে প্রদত্ত টেলিফোন নম্বরে আমাদের সাথে যোগাযোগ করুন। আপনি আমাদের টেলিফোন দোভাষী পরিষেবা ব্যবহার করে আমাদের সাথে যোগাযোগ করতে পারেন।
এছাড়াও আপনি অন্যান্য মাধ্যমেও তথ্য চাইতে পারেন, যেমন—বড় লেখা, সহজপাঠ্য, অডিও, ব্রেইল এবং ব্রিটিশ সাংকেতিক ভাষা।
Български (Bulgarian)
Можем да преведем цялата Ваша информация на езика, който предпочитате. Попитайте член от медицинския екип или се свържете с нас на телефона, посочен в писмото или листовката с информация, които сте получили. Можете да се обадите по телефона като се възползвате от услугата от преводач по телефона, която предлагаме.
Можете също така да поискате информация в други формати, като например с едър шрифт, в улеснен за четене вариант, в аудио формат, на брайлов шрифт и на британски жестомимичен език.
Veškeré naše informace můžeme přeložit do vámi zvoleného jazyka. Stačí požádat zaměstnance nebo nás kontaktovat na telefonním čísle uvedeném v dopise nebo informacích, které jste obdrželi. Můžete nám zavolat a využít naši službu telefonického tlumočení.
Můžete také požádat o informace v jiných formátech, jako je velké písmo, snadno čitelná verze, audio, Braillovo písmo a britský znakový jazyk.
دری (Dari)
چگونه با استفاده از ترجمان با خدمات خود تماس بگیریم
ما می توانیم هر یک از معلومات خود را به زبان که شما انتخاب کردید ترجمه کنیم. فقط از یکی از کارکنان بپرسید یا با شماره تلیفون ارائه شده در نامه یا معلومات که دریافت کرده اید با ما تماس بگیرید. می توانید با استفاده از خدمات ترجمه تلیفونی ما با ما تماس بگیرید.
شما همچنان میتوانید معلومات را در قالبهای دیگر نیز درخواست کنید، مانند چاپ بزرگ، متن ساده و قابل فهم، فایل صوتی، بریل و زبان اشارهٔ بریتانوی.
English
We can translate any of our information into your chosen language. Just ask a member of staff or contact us on the telephone number provided on the letter or information you have received. You can call us using our telephone interpreting service.
You can also ask for information in other formats, such as large print, easy read, audio, braille and British Sign Language.
Staff should request information in alternative languages and formats via the Clear to All web page.
برای ساخت (Farsi)
ما میتوانیم هر کدام از اطلاعات مان را به زبان مورد نظرتان ترجمه کنیم. کافی است با یکی از کارکنان صحبت کنید یا با شماره تلفنی که در نامه یا اطلاعات ارائهشده ذکر شده است تماس بگیرید. همچنین میتوانید از خدمات ترجمه تلفنی ما برای تماس استفاده کنید.م
شما همچنین میتوانید درخواست دریافت اطلاعات در قالبهای دیگر مانند چاپ درشت، متن ساده، صوتی، بریل و زبان اشارهٔ بریتانیایی (British Sign Language) را داشته باشید.
Français (French)
Nous pouvons également traduire l’ensemble de nos informations dans la langue de votre choix. Il vous suffit de demander à un membre du personnel ou de nous contacter par téléphone au numéro indiqué sur la lettre ou l’information que vous avez reçue. Vous pouvez aussi nous appeler grâce à notre service d’interprétation par téléphone.
Vous pouvez également demander des informations dans d’autres formats, comme des caractères agrandis, une version simplifiée, un enregistrement audio, le braille ou la langue des signes britannique.
ქართული – Georgian
ჩვენ შეგვიძლია, გითარგმნოთ ჩვენი ნებისმიერი სახის ინფორმაცია თქვენ მიერ არჩეულ ენაზე. ამისთვის სთხოვეთ ჩვენს მომსახურე პერსონალს ან დაგვიკავშირდით ტელეფონის ნომერზე, რომელიც თან ახლავს თქვენთან გამოგზავნილ წერილს ან ინფორმაციას. თქვენ შეგიძლიათ, დაგვირეკოთ ჩვენი სატელეფონო თარჯიმნის მომსახურების გამოყენებით.
თქვენ ასევე შეგიძლიათ მოითხოვოთ ინფორმაცია სხვა ფორმატში, როგორიცაა: დიდი შრიფტი, მარტივად წასაკითხი ან აუდიო ვერსია, ბრაილის შრიფტი და ბრიტანული ჟესტური ენა.
Ελληνικά (Greek)
Μπορούμε να μεταφράσουμε οποιαδήποτε από τις πληροφορίες μας στη γλώσσα της επιλογής σας. Απλώς ρωτήστε ένα μέλος του προσωπικού ή επικοινωνήστε μαζί μας στον αριθμό τηλεφώνου που παρέχεται στην επιστολή ή στις πληροφορίες που έχετε λάβει. Μπορείτε να μας καλέσετε χρησιμοποιώντας την υπηρεσία τηλεφωνικής διερμηνείας.
Μπορείτε επίσης να ζητήσετε πληροφορίες σε άλλες μορφές, όπως έντυπο με μεγάλα γράμματα, εύκολα αναγνώσιμη μορφή, ηχητικό αρχείο, σε γραφή Μπράιγ και Βρετανική Νοηματική Γλώσσα.
हिंदी (Hindi)
हम अपनी किसी भी जानकारी का अनुवाद आपकी चुनी हुई भाषा में कर सकते हैं। बस स्टाफ के किसी सदस्य से अनुरोध करें या पत्र या आपको प्राप्त हुई जानकारी पर दिए गए टेलीफोन नंबर पर हमसे संपर्क करें। आप हमारी टेलीफोन अनुवाद सेवा का उपयोग करके हमें कॉल कर सकते हैं।
आप दूसरे फ़ॉर्मैट में भी जानकारी मांग सकते हैं, जैसे बड़े प्रिंट, आसानी से पढ़े जाने वाले (इज़ी रीड़), ऑडियो, ब्रेल और ब्रिटिश साइन लैंग्वेज।
Maygar (Hungarian)
Bármely információnk lefordítható az Ön által kiválasztott nyelvre. Csupán kérje meg az egyik munkatársunkat vagy lépjen velünk kapcsolatba a levélben megadott telefonszámon vagy a kapott információ alapján. A híváshoz igénybe veheti telefonos tolmácsszolgálatunkat.
Egyéb formátumban is kérhet információt, mint például nagy betűvel írott, egyszerű nyelvezetű, hanganyag, Braille-írás vagy brit jelnyelv.
Italiano (Italian)
Possiamo tradurre qualsiasi informazione nella lingua da te scelta. Basta chiedere a un membro dello staff o contattarci al numero di telefono indicato sulla lettera o sulle informazioni che hai ricevuto. Puoi chiamarci utilizzando il nostro servizio di interpretariato telefonico.
È inoltre possibile richiedere informazioni in altri formati, come caratteri grandi, testo semplificato, audio, braille e lingua dei segni britannica.
Krio
Wi kin translat eni ɔf wɛ infɔmɛshɔn intɔ ani lɛŋgwij wae yɔu chɔs. Jɔs ask wan mɛmba ɔf di staf ɔr kɔntakt wi na di tɛlɛfɔn nɔmbɔ wae dem don prɔvaid na di lɛta ɔr infɔmɛshɔn wae yɔu dɔn rɛsiv. Yɔu kin kɔl wi wae yɔu go usɛ wɛ tɛlɛfɔn intɛrprɛtin sɛrvɪs.
هەروەها دەشتوانیت داوای زانیاری بکەیت بە فۆرماتێکی دیکە، وەک چاپی گەورە، خوێندنەوەی ئاسان، دەنگی، زمانی نابینایان و زمانی ئاماژەی بەریتانی.
Latvian ( Latviešu)
Mēs varam tulkot jebkuru mūsu informāciju jūsu izvēlētajā valodā. Vienkārši jautājiet darbiniekam vai sazinieties ar mums pa tālruņa numuru, kas norādīts uz saņemtās vēstules vai informācijas. Jūs varat piezvanīt mums, izmantojot tulkošanas pa tālruni pakalpojumu.
Jūs varat pieprasīt informāciju arī citos formātos, piemēram, lielā drukā, viegli lasāmā drukā, audio formātā, Braila rakstā un britu zīmju valodā.
Lingala – Lingála
Tokoki kobongola ba nsango na biso nyonso oyo tozali na yango na monoko oyo oponi. Tuna kaka mosali moko to benga biso na nimero ya telefone oyo epesami na mokanda to na sango oyo ozwi. Tosengi yo ozala na bonsomi ya kobenga biso na lisalisi ya interprete na biso na telefone.
Okoki mpe kosenga ba informations oyo na lolenge mosusu, na ndakisa ya makomi ya minene, pona kotanga malamu , to mpe na audio, to mpe lisusu elimboleli ya ba signe ya Grande-Bretagne.
lietuvių – Lithuanian
Mes galime išversti bet kokią informaciją į jūsų pasirinktą kalbą. Tiesiog teiraukitės darbuotojo arba susisiekite su mumis telefono numeriu, nurodytu laiške ar gautoje informacijoje. Galite mums paskambinti naudodamiesi vertimo žodžiu paslauga telefonu.
Taip pat galite paprašyti informacijos kitomis formomis, pavyzdžiui, didelėmis raidėmis, lengvai suprantama kalba, garso įrašu, Brailio raštu ir Britanijos gestų kalba.
تاسو کولی شئ معلومات په نورو بڼو هم وغواړئ، لکه په لویو تورو لیکنه، اسانه لوست متن، غږیزه بڼه، بریل او د برتانیا اشاروي ژبه.
Polski (Polish)
Oferujemy możliwość przetłumaczenia wszelkich udostępnianych przez nas informacji na wybrany przez Ciebie język. Wystarczy, że poprosisz o to jednego z naszych pracowników lub skontaktujesz się z nami pod numerem telefonu podanym na otrzymanym liście lub innym dokumencie. Możesz do nas zadzwonić, korzystając z naszej usługi tłumaczenia telefonicznego.
Możesz także poprosić o informacje w innych formatach, takich jak duży druk, łatwy do czytania tekst, nagranie audio, w alfabecie Braille’a lub brytyjskim języku migowym.
Português (Portuguese)
Podemos traduzir qualquer uma das nossas informações para a língua que desejar. Para tal, basta perguntar a um membro da equipa ou contactar-nos através do número de telefone indicado na carta ou na informação que recebeu. Pode também contactar-nos através do nosso serviço de interpretação telefónica.
Putem traduce oricare dintre informațiile noastre în limba aleasă de dvs. Trebuie doar să întrebați un membru al personalului sau să ne contactați la numărul de telefon indicat pe scrisoarea sau informațiile pe care le-ați primit. Ne puteți suna folosind serviciul nostru de interpretariat telefonic.
De asemenea, puteți solicita informații și în alte formate, cum ar fi tipar cu caractere mari, versiune ușor de citit, format audio, braille și limbajul semnelor britanic.
Русский (Russian)
Мы можем перевести любую информацию на ваш выбранный язык. Просто обратитесь к сотруднику или свяжитесь с нами по телефону, указанному в письме или предоставленных материалах. Вы также можете позвонить нам, используя нашу услугу телефонного перевода.
Všetky naše informácie môžeme preložiť do vami zvoleného jazyka. Stačí požiadať zamestnanca alebo nás kontaktovať na telefónnom čísle uvedenom v liste alebo informáciách, ktoré ste dostali. Môžete nám zavolať prostredníctvom našej služby telefonického tlmočenia.
Podemos traducir cualquier información a su idioma preferido. Pregúntale a un miembro del personal o póngase en contacto con nosotros en el número de teléfono que figura en la carta o en la información que ha recibido. Nos puede contactar a través de nuestro servicio de interpretación telefónica.
También puede solicitar información en otros formatos, como letra grande, texto de fácil lectura, audio, braille y lengua de signos británica.
Kiswahili (Swahili)
Tunaweza kutafsiri taarifa zetu zozote katika lugha uliyochagua. Uliza tu mfanyikazi au wasiliana nasi kwa nambari ya simu iliyotolewa kwenye barua au habari uliyopokea. Unaweza kutupigia simu kwa kutumia huduma yetu ya ukalimani ya simu.
Pia, unaweza kupata maelezo haya kwa namna nyingine kulingana na mahitaji yako, kama vile maandishi makubwa, lugha rahisi, sauti, braille, na British Sign Language.
தமிழ் (Tamil)
எங்களின் எந்தத் தகவலையும் நீங்கள் தேர்ந்தெடுத்த மொழியில் மொழிபெயர்க்கலாம். ஊழியர் ஒருவரிடம் கேளுங்கள் அல்லது நீங்கள் பெற்ற கடிதம் அல்லது தகவலில் வழங்கப்பட்ட தொலைபேசி எண்ணில் எங்களைத் தொடர்பு கொள்ளுங்கள். எங்கள் தொலைபேசி மொழியாக்க சேவையைப் பயன்படுத்தி நீங்கள் எங்களை அழைக்கலாம்.
பெரிய எழுத்து, எளிதாகப் படிக்கும் வடிவம், ஒலி வடிவம், பிரெய்ல் மற்றும் பிரிட்டிஷ் சைகை மொழி போன்ற பிற வடிவங்களிலும் நீங்கள் தகவல்களைக் கேட்டுப் பெறலாம்.
Herhangi bir bilgimizi seçtiğiniz dile çevirebiliriz. Sadece bir personelden yardım isteyin veya size verilen mektupta ya da bilgilendirme belgelerinde yer alan telefon numarasından bizimle iletişime geçin. Telefon tercüme hizmetimizi kullanarak bizi arayabilirsiniz.
Ми можемо перекласти будь-яку нашу інформацію на вибрану вами мову. Просто попросіть нашого співробітника або зв’яжіться з нами за номером телефону, вказаним на листі або в отриманій вами інформації. Ви можете зателефонувати нам, скориставшись послугою телефонного перекладу.
Bilgileri büyük yazı, kolay okunabilir format, ses kaydı, Braille alfabesi ve Britanya İşaret Dili gibi diğer formatlarda da talep edebilirsiniz.
Ви також можете попросити інформацію в інших форматах, наприклад, великий шрифт, просте читання, аудіо, Брайль та британська жестова мова.
اردو – Urdu
ہم آپ کی منتخب کردہ زبان میں اپنی کسی بھی معلومات کا ترجمہ کر سکتے ہیں۔ بس عملے کے کسی رکن سے درخواست کریں یا آپ کو موصول ہونے والے خط یا معلومات پر فراہم کردہ ٹیلیفون نمبر پر ہم سے رابطہ کریں۔ آپ ہماری ٹیلیفون ترجمانی سروس کا استعمال کرتے ہوئے ہمیں کال کر سکتے ہیں۔
آپ معلومات دیگر صورتوں میں بھی حاصل کرنے کی درخواست کر سکتے ہیں، جیسے بڑے حروف، آسان مطالعہ، آڈیو، بریل اور برطانوی سائن لینگویج (اشاروں کی زبان)۔
tiếng Việt (Vietnamese)
Chúng tôi có thể dịch bất kỳ thông tin nào của chúng tôi sang ngôn ngữ bạn đã chọn. Chỉ cần hỏi nhân viên hoặc liên hệ với chúng tôi theo số điện thoại được cung cấp trong thư hoặc thông tin bạn đã nhận được. Bạn có thể gọi cho chúng tôi bằng dịch vụ thông dịch qua điện thoại của chúng tôi.
Bạn cũng có thể yêu cầu thông tin ở các định dạng khác, chẳng hạn như chữ in lớn, bản dễ đọc, âm thanh, chữ nổi Braille và ngôn ngữ ký hiệu Anh.
Yorùbá (Yoruba)
A lè túmọ̀ èyíkéyìí nínú àwọn ìsọfúnni wa sí èdè tí o bá yàn. Kàn béèrè lọ́wọ́ òṣìṣẹ́ kan tàbí kí o kàn sí wa lóríi nọ́ḿbà ẹ̀rọ ìbánisọ̀rọ̀ tí ó wà nínú lẹ́tà tàbí ìsọfúnni tí o ti gbà. O lè pè wá nípasẹ̀ lílo iṣẹ́ ìtúmọ̀ èdè orí ẹ̀rọ ìbánisọ̀rọ̀ wa.
O tún lè béèrè fún ìsọfúnni ní àwọn ọ̀nà mìíràn, bíi títẹ̀wé ńlá, ìwé tí ó rọrùn láti kà, ohùn, braille àti èdè àwọn adití ti ilẹ̀ Gẹ̀ẹ́sì (British Sign Language).
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NHSGGC Sign Up for Pledge to be Seen Campaign
1 in 5 people in the UK identify as having a visible difference – a mark, scar or condition that affects their appearance. Yet more than half feel they are ignored by organisations. It’s time for people with a visible difference to be seen and heard. That’s why we are proud to have signed up to Changing Faces’ #PledgeToBeSeen campaign, committing to represent more people with a visible difference in our publications and campaign.
“I’m proud that an organisation as significant as NHS Greater Glasgow and Clyde has agreed to back Changing Faces’ Pledge To Be Seen campaign. When you stop and think about it, you hardly ever see someone with a visible difference in adverts or marketing campaigns, and all too often, if visible differences are represented in popular culture, it isn’t in a positive way, with the “disfigured villain” trope still very common.” Kaylin McLaughlin, local campaigner for Changing Faces
What is ‘Visible Difference’?
Changing Faces describe visible difference as a scar, mark or condition on your face or body that makes you look different.
This can be something you are born with or it could happen later. Anyone can be affected by a visible difference, at any point in their life.
Examples include –
A condition that changes the shape, size, feel or look of the face or body, or how it functions, such as vitiligo, psoriasis or alopecia.
A part of the face or body that is different, such as a birthmark, cleft lip or having fewer fingers on one hand.
Scars, burns or changes to the face or body from an accident, an act of violence or self-harm. These can also occur because of an illness, treatment or operation.
The impact of a visible difference varies from person to person. Some people are proud of their visible difference and live fulfilling lives. Others find it emotionally challenging and feel that it limits what they can do.
Staff Learning & Resources
Online learning sessions offer a great opportunity to increase our understanding of the issues around visible difference and better support our patients and colleagues.
Representatives of Changing Faces can share what it’s like to live with a visible difference, talk about language, when and how to ask about difference, and how we can increase positive representation of visible difference.
If you would like more information on learning sessions for your team or staff group, please contact martin.patterson@ggc.scot.nhs.uk
Changing Faces also offers information specifically for health staff working with patients who have a visible difference.
“Providing fair and equitable healthcare for all is at the heart of NHS Greater Glasgow & Clyde and we are acutely aware of how important it is to accurately represent our diverse community in all our materials and campaigns.
Our ongoing commitment to building a fairer workplace for everyone means creating an environment where diversity is valued – better equipping us to appropriately support our patient community.
This pledge reinforces our resolve to ensure that anyone with a visible difference feels both seen and heard by our organisation.” Dr Emilia Crighton, Interim Director of Public Health, NHSGGC
Support
Many people with a visible difference have social anxiety, depression and low confidence.
Changing Faces offer a range of free, specialist wellbeing services, including:
Support is also available for any staff member experiencing issues in the workplace. Contact the HR Support & Advice Unit on 0141 278 2700
Get Involved
If you have experience of the issues highlighted in the campaign and would like to get involved, please contact the Equality & Human Rights Team at equality@ggc.scot.nhs.uk
“Having NHS Greater Glasgow and Clyde commit to being a Pledge To Be Seen organisation is a huge step forward for our mission in Scotland. Being partnered with the UK’s largest NHS health provider will ensure many more people learn about what life is like with a visible difference, and how they can make the world a more accepting place.” Heather Blake, Chief Executive, Changing Faces
“I have worked with many service users who have visible differences and am only too aware of the negative response that people may have to deal with in various aspects of their life. More and better representation across society is crucial to creating acceptance. It is also important that every one of us can be reassured by seeing ourselves represented by organisations we rely on for our health and wellbeing, such as NHSGGC.” Dr Rebecca Crawford, Consultant Clinical Psychologist, NHSGGC
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