iMatter is the NHS Scotland Staff Experience continuous improvement tool, developed nationally, and used within all NHSScotland Boards.
iMatter is designed to help individuals, teams, Directorates, Health and Social Care Partnerships (HSCPs) and Boards, understand and improve staff experience. This is a term used to describe the extent to which employees feel motivated, supported and cared for at work. It is reflected in levels of engagement, motivation and productivity.
The process is based on a staff engagement questionnaire which all staff are asked to respond to, which generates a Team Report. The team discusses the report and agrees the team strength(s) along with up to 3 improvement actions. This improvement plan is captured on a team ‘Storyboard’ which the team then uses to monitor progress. The process is then completed annually.
***Login issues: If you receive an error message on logging into the system, please be aware that Webropol have undertaken to ask all managers to update their password, to ensure ongoing security within the system. Therefore, if you click on the ‘Change Password’ option at login, and update your password, this should resolve the issue – however please contact ggc.nhsggc.imatter@nhs.scot if you have any ongoing issues.
Please be aware that the email address assigned to your iMatter account may still be the @ggc.scot.nhs.uk format, so please ensure you use the correct address when logging in. If you are unsure which email address is assigned, please contact ggc.nhsggc.imatter@nhs.scot or your local administrator.***
Useful Information and Reports
National Staff Experience Reports
- National Health and Social Care Staff Experience Report 2025
- National Health and Social Care Staff Experience Report 2024
- National Health and Social Care Staff Experience Report 2023
- National iMatter information
Line Manager Support – Guides and Templates
Line Manager Support – YouTube videos
Staff Guide, Staff Frequently Asked Questions, Paper Copies – Key Points
Contact
For any questions, support or guidance regarding iMatter, or if you would like to share any iMatter success stories, please contact the iMatter mailbox at ggc.nhsggc.imatter@nhs.scot
