Right Care, Right Place
Right Care, Right Place
We use the Right Care, Right Place model for all emergency care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident & Emergency Departments (A&E) so they can look after patients with life-threatening conditions.
If you are unsure who to turn to, please view the information below about the services available to you.
If you think your condition is life threatening, call 999 or go straight to A&E.
If it’s an emergency, but is not life threatening, call NHS 24 on 111, or, speak to your local GP before attending A&Ep
Choose the right option for your condition
Self care and NHS Inform
For a speedy recovery, self care is the best option when you have a minor illness or injury. A well-stocked medicine cabinet means you’ll receive the right treatment immediately.
Visit NHS inform for advice when you’re feeling unwell: www.nhsinform.scot
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When to contact an Optometrist (Eyes)
If you have a problem with your eyes, your high street optician will have an optometrist who can help.
If you have scratched your eye or have something stuck in your eye, you should attend your nearest MIU.
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When to visit A&E
A&E is for serious accidents or serious emergencies such as strokes, heart attacks or serious head injuries. If you think it is life threatening you can also call 999.
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Glasgow and Partners Emergency Social Work Services
The service provides assessment and intervention in emergency situations to relieve acute risk. We deal with referrals which are too urgent to wait for Social Work Service offices to re-open.
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When to visit your Pharmacist
Your Pharmacist can help with many common health issues such as coughs, colds, sore throats and stomach upsets etc. There is no need to make an appointment.
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When to visit your dentist
Visit your Dentist for regular check ups, planned routine treatment and emergency care.
Advice and information is also available by calling the Dental Advice Helpline on 0141 201 4209.
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When to call 999
999 is only for serious illnesses or injuries. This may include a suspected stroke or heart attack or a serious injury or sudden, serious illness.
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COVID-19 – What To Do If You Have Symptoms
Find out what to do and who to contact if you have symptoms of COVID-19
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When to contact your GP
When you have an illness or injury that won’t go away, make an appointment to see your General Practitioner (GP).
If your condition really can’t wait until your surgery re-opens, contact NHS 24 on 111.
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Who to contact for issues with Mental Health
For mental health problems contact your GP. Your GP can make a referral to your local Community Mental Health Service.
If you need support when your GP surgery is closed, call NHS 24 on 111.
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Who to contact about sexual health
The Sandyford provides advice and support on birth control, sexual health, reproduction and emotional health.
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When to call NHS 24
For immediate advice when your GP surgery or Dental Practice is closed and you’re too ill to wait until it re-opens call NHS 24 on 111.
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When to visit the Minor Injuries Unit (MIU)
For urgent care of minor injuries such as cuts (including ones that need stitches), bites, broken bones, sprains, minor burns and scalds and minor eye problems, go to your local MIU.
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Where to get help for addictions
You can either self-refer direct to local specialist teams or contact your GP. Crisis services are available at the Glasgow Drug Crisis Centre or there are various voluntary organisations operating in your local area.
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