Skip to content
Home > Your Health > Right Care, Right Place

Right Care, Right Place

Easter Bank Holiday

Your GP Practice will be closed over the Easter weekend, and many pharmacies will be closed on Easter Monday. For more information visit the below links.

Getting the Right Care for You This Winter

We use the Right Care, Right Place model for all types of care. This ensures patients get access to the most appropriate care quickly and safely. It also helps protect our Accident & Emergency Departments (A&E) so they can look after patients with life-threatening conditions.

Accessing care this winter is as easy as ABC!

A&E is at its busiest during winter and there may be simpler ways that you and your loved ones can access care. Watch our video below to familiarise yourself with the best care options and think ABC before going to A&E. Scroll down for more info on all of your healthcare options.

Self care and NHS Inform

Self care is the best option when you have a minor illness or injury, or for further advice contact NHS Inform.

When to visit your Pharmacist

Your Pharmacist can help with many common health issues such as coughs, colds, sore throats and stomach upsets etc. There is no need to make an appointment.

When to contact your GP

When you have an illness or injury that won’t go away, make an appointment to see your General Practitioner (GP). If your condition really can’t wait until your surgery re-opens, contact NHS 24 on 111.

When to call NHS 24

For immediate advice when your GP surgery or Dental Practice is closed and you’re too ill to wait until it re-opens call NHS 24 on 111.

When to contact an Optometrist (Eyes)

If you have a problem with your eyes, your high street optician will have an optometrist who can help. If you have scratched your eye or have something stuck in your eye, you should attend your nearest MIU.

When to visit your dentist

Visit your Dentist for regular check ups, planned routine treatment and emergency care. Advice and information is also available by calling the Dental Advice Helpline on 0141 201 4209.

Contact for issues with Mental Health

For mental health problems contact your GP. Your GP can make a referral to your local Community Mental Health Service. If you need support when your GP surgery is closed, call NHS 24 on 111.

When to visit the Minor Injuries Unit

For urgent care of minor injuries such as cuts (including ones that need stitches), bites, broken bones, sprains, minor burns and scalds and minor eye problems, go to your local MIU.

When to use the Virtual A&E

Our Virtual A&E service is for urgent but non-life-threatening injuries or illnesses. Access it by calling NHS 24 on 111 if you think you need to go to A&E and your GP is closed.

When to visit A&E

A&E is for serious accidents or serious emergencies such as strokes, heart attacks or serious head injuries. If you think it is life threatening you can also call 999.

When to call 999

999 is only for serious illnesses or injuries. This may include a suspected stroke or heart attack or a serious injury or sudden, serious illness.

Where to get help for addictions

You can either self-refer direct to local specialist teams or contact your GP. Crisis services are available at the Glasgow Drug Crisis Centre or there are various voluntary organisations operating in your local area.


Emergency Social Work Service

The service provides assessment and intervention in emergency situations to relieve acute risk. We deal with referrals which are too urgent to wait for Social Work Service offices to re-open.

COVID-19 What To Do If symptomatic

Find out what to do and who to contact if you have symptoms of COVID-19.

Who to contact about sexual health

The Sandyford provides advice and support on birth control, sexual health, reproduction and emotional health.