Skip to content
Home > Your Health > Right Care, Right Place > The new National Redirection Policy

The new National Redirection Policy

The new National Redirection Policy ensures patients receive care in the most appropriate setting, while helping to improve waiting times in our Emergency Departments (A&E) and reducing pressures on staff.

If your health problem could be better managed, in a different way, you will be advised to consider another pathway, which allows you to receive expert care in a timely manner. By being ensuring everyone receives the Right Care in the Right Place, we can continue to care for higher priority patients in our Emergency Departments.

You can get health and medical advice from:

  • NHS inform – 0800 22 44 88 or
  • NHS 24 on 111 or visit
  • Any pharmacist
  • Your GP surgery (you can ask to speak to a nurse or doctor)
  • Minor injuries unit.

Our Emergency Departments (A&E) are particularly busy at the moment, with staff continuing to work against the added pressures of COVID-19, please remember Emergency Departments (A&E) are for the treatment of life-threatening and urgent conditions only.

Thank you for your understanding and cooperation.

Useful links

Alcohol and Drug Recovery Services in NHSGGC

Dentists in Greater Glasgow and Clyde

GP Services

Mental Health – help and support in NHSGGC

Minor Injury Units

Pharmacists across NHSGGC


Scottish Government new national guidance – Urgent and unscheduled care – emergency department signposting/redirection: guidance – (

Self Care & NHS Inform

Sexual Health Services (Sandyford)