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Freedom Of Information (Scotland) Act 2002 (FOISA / FOI)

Important Information

During the current Coronavirus pandemic, staff resources within the NHS are focussed toward direct patient care. This means that staff who would normally deal with requests under FOISA may have been re-directed to other duties. In addition, staff who may normally be asked to provide information to respond to FOI requests may be working remotely, and may not be able to access the systems and information that they would routinely have access to.

Currently, the Scottish Information Commissioner (SIC) has confirmed that Scottish public authorities still have a legal obligation to respond to requests under the Act within the statutory legal timescales. However we would ask you to remember that the NHS is at the heart of the response to the Coronavirus pandemic. We will continue to process requests under FOISA, however please be advised that our ability to deal with, and respond to, non-urgent and non-clinical issues such as requests under FOISA, may be significantly reduced. We therefore ask you to please consider whether your FOI request is absolutely necessary at this time.

A recent statement issued by the SIC can be found at the link below:


A significant amount of information and data on NHS Scotland activity are already publicly available through a number of sources, and we would ask you to investigate these first before you submit a formal request under FOISA.

NHS Greater Glasgow and Clyde website

A significant amount of information in relation to the activities of NHSGGC is already published on the NHSGGC website. This includes papers and minutes presented to the NHS Board and committees, annual accounts, financial reports, policies, and other corporate information.

NHS Scotland Information Services Division (ISD)


The Information Services Division (ISD) is a division of National Services Scotland, part of NHS Scotland. ISD provides health information, health intelligence, statistical services and advice that support the NHS in progressing quality improvement in health and care and facilitates robust planning and decision making. Information published by ISD covers all geographical NHS Boards and encompasses a wide range of topics such as hospital activity, waiting times, cancer, emergency care, health conditions, prescribing and medicines, and quality indicators. The information is regularly updated.

The Freedom of Information (Scotland) Act 2002 requires us to make information available to the public. The legislation is usually referred to as ‘FOISA’ or ‘FOI’.

PLEASE NOTE – you should not request personal information about yourself under FOI. If you wish to access your medical records you should do this as a subject access request under Data Protection legislation.

Our Guide to Information sets out the information which we publish routinely. You can download the Guide to Information by clicking on the link in the panel below. It explains how you can access information.

We include links to sites with further information about the Act and the Scottish Information Commissioner. The Commissioner handles promoting compliance with the Act.

NHS Greater Glasgow and Clyde Freedom of Information Policy

We also have our own complaints procedure. Please use this if you are dissatisfied with our response to a request you make to us for information.

Further Information

Contact Us

Our Freedom of Information staff can deal with your request and give advice and assistance on how to request information.

Please do not use the Freedom of Information process to request information about yourself.
Information on how to request personal information or information contained in your medical records can be found at Access to Records / Seeing your notes

For general enquiries and other contact details, feedback or complaints please go to our Have Your Say page.

You can also visit the Freedom Of Information microsite.

Contact our Freedom of Information staff at the details below:

or write to us at:

The Freedom of Information Manager
NHS Greater Glasgow and Clyde
Board Corporate Headquarters
JB Russell House
Gartnavel Royal Hospital
1055 Great Western Road

Guide to Information and Model Publication Scheme

NHS Greater Glasgow and Clyde Guide to Information – Model Publication Scheme

NHS Greater Glasgow and Clyde has adopted the model publication scheme which has been produced and approved by the Scottish Information Commissioner.

Adopting this scheme commits us to producing a guide to information.

It allows the public to see what information we make available and explains how to request information which has not already been published. It tells you whether information is available free, or if there is a charge for the information. Our aim is to make information we hold easily available and to explain how you may access this information.

The guide includes information about how we deliver our functions and services, how we make decisions, what we spend and how we spend it and how we are performing.

Download a copy of the guide and publication scheme in PDF format. You can download a free acrobat reader from:-


Alternatively contact the Freedom of Information Manager at the details below:

In writing:

Text Phone: 0141-201-4400

Fax: 0141-201-4401

NHS Greater Glasgow and Clyde
Board Corporate Headquarters
JB Russell House
Gartnavel Royal Hospital Campus
1055 Great Western Road
G12 0XH

Accessing Health Records and personal information

Health Records are exempt from Freedom of Information legislation, and therefore cannot be requested under the Freedom of Information (Scotland) Act.

If you wish to access your Health Records, as a general rule you should contact the person responsible for managing records at the place where you have been treated. In most cases this will be the Health Records Manager if your treatment took place in a hospital, or the Practice Manager at your GP surgery.

Further information on how to access health records, can be found at Access to Records / Seeing your notes

Find contact details for Hospitals within NHS Greater Glasgow and Clyde

Find contact details for GP Surgeries within NHS Greater Glasgow and Clyde

FOI Performance Monitoring

The Scottish Information Commissioner has asked all Scottish public authorities to provide FOI and EIR statistics on a quarterly basis, from 1 April 2013. This information is publicly available on the Commissioner’s website.

A summary of data submitted by NHSGGC is given below:

An Annual Monitoring Report on the operation of freedom of information legislation within NHSGGC is produced each year to the NHS Board.

The report provides information on the number of requests received and how many requests were responded to within the statutory 20 working day timescale. The report also provides more detailed information on where the requests come from, the type of information being requested and provides a comparison with previous years.

Annual Monitoring Reports for the last 5 years can be accessed below. All previous reports are published within the NHS Board Papers.

Other Publicly Available Information

In some circumstances, for example where a large number of requests are received on the same subject, it is more effective to make the information publicly available rather than respond to individual requests.

The information within these pages has therefore been created in order to respond to requests for information on specific subjects.

If one of these subjects is your area of interest, please ensure you read all the information carefully before submitting a formal request under FOI legislation. If the information you require is not included, then please contact the Freedom of Information Manager for further assistance.

Further Information
How to Request Information

You can make a request for information held by us if you cannot find the information you are looking for on our website or through our Publication Scheme.

Your request must be in writing or another permanent form, such as email or by Fax. You should include your full name and an address for correspondence. If possible include your telephone number in case we need to contact you about your request. Your request should clearly state the information you want to receive, including any date ranges.

You can make a request in one of the following ways:

Email: foi@ggc.scot.nhs.uk

By Post. Write to:
The Freedom of Information Manager
NHS Greater Glasgow and Clyde
Board Corporate Headquarters
JB Russell House
Gartnavel Royal Hospital
1055 Great Western Road

By Fax: 0141 201 4403

You can also download and complete our information request form and send it to us by email, post or fax.

For help in making a request, or if you need more information about your rights under freedom of information legislation, then please call 0141 201 4461 so that we can help. Contact us if you would like to make a request through other means, or if you would like information sent to you in a particular format.

Environmental information

Access to environmental information is governed by the Environmental Information (Scotland) Regulations 2004. Although these Regulations are slightly different from the FOI Act in Scotland, they are applied in much the same way.

Your Rights under FOISA and the EIRs

The Freedom of Information (Scotland) Act 2002 (FOISA or FOI) aims to increase openness and accountability in government and across the public sector. The Act is to make sure that people have the right to access information held by Scottish public authorities. This includes environmental information. This is covered by the Environmental Information (Scotland) Regulations 2004 (known as the EIRs). FOI and the EIRs apply to all recorded information held by us (except for personal information).

NHS Greater Glasgow and Clyde is a Scottish public authority for the purposes of FOI legislation.

Anyone can make a request for information held by a Scottish public authority. Information should normally be provided within 20 working days. There may be exceptions if there are specific exemptions defined by the Act which apply.

If you are not satisfied with the response you receive from us, or with the way that we have dealt with your request, then you have a right to ask us to review this. We have a formal procedure that we will follow in such cases, after which we will write to you to let you know the outcome.

If you are still dissatisfied with the outcome of the review, you then have the right to appeal to the Scottish Information Commissioner. The Commissioner will decide if further investigation is necessary.