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GP Surgery

Further information

What service does your GP provide?

Your GP provides:

  • Advice, information and prescriptions for any medicines you may need
  • Routine monitoring and management of ongoing health conditions, such as diabetes, high blood pressure, stroke and heart disease
  • Most contraceptive services, minor surgery, maternity services and immunisations
  • Screening such as smears and child health
  • Referral to another specialist healthcare professional for tests and treatment, if required.

Why are GP practices still working differently?

Here are some of the more frequently asked questions.

If the pandemic is over why can’t I book a face to face GP appointment?

Sadly, the pandemic is not over. GP practices are open but are working differently to help protect patients and staff. In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place.

How are practices working now?

Most practices are using a “Telephone First” service.

This allows the team to assess you over the phone and consider if you need to be seen in person or if a telephone or video consultation may be more appropriate. This helps to ensure that everyone gets the type of appointment they need, and that you don’t have to travel to the surgery if you don’t need to.

In many cases, your health care issues can be as effectively managed with a telephone consultation as they can with a face to face appointment.

If you need to attend the practice for examination you will be given an appointment.

Why do reception staff ask me personal questions?

GP reception staff are vital members of the practice team and treat all information as confidential.

They ask questions to ensure that you are directed to the best support, within and outwith the practice. They are trained to ensure you are seen by the most appropriate member of the practice team and ensure GPs can prioritise the patients with the greatest clinical need.

Why am I seeing someone who is not my GP?

Many GP practices have teams of specialists working alongside the GPs.

These teams have widened and may include Nurses, Health Care Assistants, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health workers and Community Links workers.
Your needs may be dealt with more effectively by one of these team members.

Where else can I get help?
  • NHS Inform ( has lots of information to help you to help yourself
  • Your local Community Pharmacist can help you with many common illnesses and can prescribe some medications
  • Community Optometrists will give you advise if you have an urgent eye complaint
  • Community Dentists will manage your dental problems.