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Public Involvement Staff Resources

Our public involvement resources help staff to engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.

We will regularly update our list of feedback and engagement resources with new content.

For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.

Resources

For more information about the resources, please email PEPI at Public.Involvement@ggc.scot.nhs.uk.

Share information with patients, relatives, carers and local communities

NHSGGC Standards and Requirements for Website and Social Media Content

This resource provides:

  • Guidance on NHSGGC content standards and protocols
  • Advice on topics such as consent, use of images, accessibility, copyright and permissions, and general quality of written material.

Experience level

No experience is required.

Participation Toolkit – Written Information

This resource provides:

  • Practical tips
  • A list of the resources you will need
  • Advantages and disadvantages of using this method.

Experience level

No experience is required.

Participation Toolkit – Presentations and Talking To Groups

This resource provides:

  • Advice on how to present information to patients, relatives, carers and local communities in an engaging and accessible way
  • Tips on presentation skills and techniques
  • A list of the resources you will need.

Experience level

No experience required.

Participation Toolkit – How to Hold Online Meetings

This resource provides:

  • A comprehensive guide to hosting online engagement meetings
  • Reference to key platforms such as MS Teams and Zoom
  • An overview of the specific challenges and opportunities of online versus face to face presentations.

Experience level

No experience is required.

Engagement Planning Tool

This resource provides:

  • A fillable PDF to plan your engagement project
  • Prompt questions to help you to focus your idea, identify relevant stakeholders, and think about the impact of your engagement
  • Links to relevant guidance and support.

Experience level

No experience is required.

Sharing Feedback Tool

This resource provides:

  • A fillable PDF to share the outcomes of your engagement project
  • Prompt questions to help you describe your engagement, summarise the results and share next steps.

Experience level

No experience is required.

Collect feedback and listen to people’s experiences of a service

Writing Your Questionnaire – A Guide

This resource provides:

  • A comprehensive guide on writing short and to the point questionnaires
  • A list of things to consider before designing your questionnaire
  • Tips on writing appropriate questions.

Experience level

No experience is required.

Likert Scales – Survey Questions and Examples

This resource provides:

  • A detailed explanation of Likert scale and when to use them
  • Examples of different types of scales.

Experience level

No experience is required.

How to Create a Survey Using MS Forms

This resource provides:

  • A step by step guide to using MS Forms for surveys
  • Direct access to the MS Forms template.

Experience level

No experience is required.

Getting Started with Webropol – An NHSGGC Guide

This resource provides:

  • A beginners guide to using Webropol for NHSGGC staff
  • Step by step hints and tips
  • A direct link to request a Webropol account.

Experience level

No experience is required.

Participation Toolkit – Conducting One to One Interviews

This resource provides:

  • Advice on a range of interview settings, including face to face, telephone and online interviews
  • Guidance on when to use interviews instead of other methods
  • Practical interview skills and techniques.

Experience level

Experience is required – please contact the PEPI team.

Focus Groups

This resource provides:

  • Advice on when to use a focus group
  • Practical do’s and don’ts for running a focus group
  • Advice on how to select participants
  • An overview of online groups versus face to face groups.

Experience level

Experience is required – please contact the PEPI team.

Engaging on Social Media

This resource provides:

  • An introduction to how PEPI uses social media to engage with patients and the public
  • Strengths and weaknesses of this digital approach to public engagement
  • Examples of social media engagement campaigns and the impact they’ve had.

Experience level

Experience is recommended – please contact the PEPI Team.

Involve people in service design and delivery

Participation Toolkit – Process Mapping

This resource provides:

  • A description of process mapping and how it can improve service planning
  • The benefits of involving people with lived experienced in the process mapping activity
  • A list of resources and capacity required to undertake process mapping activity.

Experience level

Experience is required – please contact the PEPI team.

User Panels

This resource provides:

  • A guide to why, when and how user panels should be considered
  • An honest appraisal of the advantages and challenges
  • Tips on member recruitment and sustainability
  • A list of the resources you will need.

Experience level

Experience is required – please contact the PEPI Team.

Introducing Co-production

This resource provides:

  • A short video introducing the principles of co-production, from NHS North Cumbria CCG.

Experience level

Experience is required – please contact the PEPI Team.

Patient and Public Experience of Using Co-production to Improve Health Services

This resource provides:

  • A short video by patients, community members and staff on the value of taking a co-production approach to improving local health services, from NHS North Cumbria CCG.

Experience level

Experience is required – please contact the PEPI Team.

Co-production Plan on a Page

This resource provides:

  • A comprehensive and practical guide covering the 3 main stages of planning a co-production approach to a project or activity by NHS North Cumbria CCG
  • Downloadable templates for each stage, with easy-to-understand descriptions and graphic illustrations.

Experience level

Experience is required – please contact the PEPI Team.

Community of Enquiry – How to Guide

This resource provides:

  • An overview of Community of Enquiry workshop sessions
  • When and why to consider using them
  • A list of the resources you will need
  • A 10-step plan for running the workshop in person, which it can be adapted to be delivered online using digital engagement methods.

Experience level

Experience is recommended – please contact the PEPI Team.