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Public Involvement Resources for Staff

We help staff engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.

We will regularly update our list of feedback and engagement resources with new content.

For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.

Lunchtime Learning Sessions

Join our online sessions to learn how you can collect feedback and engage with the public about your service.

To sign up to any of the sessions, please email your name, job title and the date of the session you’d like to attend to Public.Involvement@ggc.scot.nhs.uk. We’ll send you an MS teams invite, as well as a reminder before your chosen session.

An Introduction to Tools for Engagement

When

We’re hosting this session on two dates.

  • 21st of June at 1.30pm to 2.10pm
  • 30th of June at 12:30pm to 1:10pm

Please specify which date you’d like to attend in your email.

Where

Online via MS Teams

Description

A tour of our public involvement resources for staff. We’ll provide tips on when and how to use different tools.

The team will also share help with planning any feedback or engagement activity.

Attendees

Staff with an interest in patient feedback and public involvement.

Speakers
  • Rhiann Mclean, Patient Experience Public Involvement Manager
  • Lisa Martin, Patient Experience Public Involvement Project Manager

Digital Tools for Online Engagement

When

29th of June at 12:30pm to 1:10pm

Where

Online via MS Teams

Description

An introduction to using social media and online events for engagement. We’ll share examples and highlight strengths and limitations of various platforms.

The team will also share how we can help you with engaging online.

Attendees

Staff with an interest in patient feedback and public involvement.

Speakers
  • Euan Elder, Digital Engagement Officer
  • Rhiann Mclean, Patient Experience Public Involvement Manager
  • Lisa Martin, Patient Experience Public Involvement Project Manager

Resources

For more information about the sessions or resources, please email PEPI at Public.Involvement@ggc.scot.nhs.uk.

Share information with patients, relatives, carers and local communities

NHSGGC Standards and Requirements for Website and Social Media Content

This resource provides:

  • Guidance on NHSGGC content standards and protocols
  • Advice on topics such as consent, use of images, accessibility, copyright and permissions, and general quality of written material.

Experience level: No experience is required.

Participation Toolkit – Written Information

This resource provides:

  • Practical tips
  • A list of the resources you will need
  • Advantages and disadvantages of using this method.

Experience level: No experience is required.

Participation Toolkit – Presentations and Talking To Groups

This resource provides:

  • Advice on how to present information to patients, relatives, carers and local communities in an engaging and accessible way
  • Tips on presentation skills and techniques
  • A list of the resources you will need.

Experience level: No experience required.

Participation Toolkit – How to Hold Online Meetings

This resource provides:

  • A comprehensive guide to hosting online engagement meetings
  • Reference to key platforms such as MS Teams and Zoom
  • An overview of the specific challenges and opportunities of online versus face to face presentations.

Experience level: No experience is required.

Collect feedback and listen to people’s experiences of a service

Writing Your Questionnaire – A Guide

This resource provides:

  • A comprehensive guide on writing short and to the point questionnaires
  • A list of things to consider before designing your questionnaire
  • Tips on writing appropriate questions.

Experience level: No experience is required.

Likert Scales – Survey Questions and Examples

This resource provides:

  • A detailed explanation of Likert scale and when to use them
  • Examples of different types of scales.

Experience level: No experience is required.

How to Create a Survey Using MS Forms

This resource provides:

  • A step by step guide to using MS Forms for surveys
  • Direct access to the MS Forms template.

Experience level: No experience is required.

Getting Started with Webropol – An NHSGGC Guide

This resource provides:

  • A beginners guide to using Webropol for NHSGGC staff
  • Step by step hints and tips
  • A direct link to request a Webropol account.

Experience level: No experience is required.

Participation Toolkit – Conducting One to One Interviews

This resource provides:

  • Advice on a range of interview settings, including face to face, telephone and online interviews
  • Guidance on when to use interviews instead of other methods
  • Practical interview skills and techniques.

Experience level: Experience is required – please contact the PEPI team.

Focus Groups

This resource provides:

  • Advice on when to use a focus group
  • Practical do’s and don’ts for running a focus group
  • Advice on how to select participants
  • An overview of online groups versus face to face groups.

Experience level: Experience is required – please contact the PEPI team.

Involve people in service design and delivery

Participation Toolkit – Process Mapping

This resource provides:

  • A description of process mapping and how it can improve service planning
  • The benefits of involving people with lived experienced in the process mapping activity
  • A list of resources and capacity required to undertake process mapping activity.

Experience level: Experience is required – please contact the PEPI team.