Pharmacies located within Health Centres will be closed on Monday 6th May and Monday 27th May 2024 in line with other services provided from these locations. Below you can find a list of the pharmacies that will be open on Monday 6th May and Monday 27th May.
The details below were correct as of Thursday 18th April 2024.
To confirm details, please contact the pharmacy on the number provided.
Bank Holiday – Monday 6th May and Monday 27th May 2024
This information is for the attention of all NHSGGC staff involved in the treatment and care of Black and Minority Ethnic patients (BME). Following these guidelines will help ensure that our BME patients access the services and treatments that meet their needs.
Around 5% of our BME patients do not speak English. This group of patients have additional barriers to accessing our services that must be addressed.
Getting It Right for BME patients – Core Elements
Expectations for all NHSGGC staff
Treat people fairly – treat BME people fairly and without prejudice or stereotyping. NHSGGC has a zero tolerance policy on discrimination.
Know your community – have knowledge of the local community who may use their service, including an ethnicity and language breakdown.
Collect ethnicity data – always collect the ethnicity of patients using your service. This is mandatory in Scotland for Acute services. TrakCare care and EMIS enable you to record the ethnicity of people who use our services in the demographics pages. People can say ‘prefer not to say’ but we need to ask all people who use our services. Anyone who comes into contact with a patient and has responsibility for checking their demographics to confirm identification and should update their details including ethnicity. Patient demographics which includes ethnicity should be checked on every visit for every patient to a hospital to ensure it is fully updated. If available on paperwork prior to visit e.g. through a GP Referral, then whomever is logging this on the system should update demographics. The patient does not always need to be present for the first update. All patient must have their ethnicity recorded.
Prepare translated resources – have resources about your service ready, including consent to treatment forms, for your BME patients who may not speak English. Have a stock available in the languages you use most and know how to access others when required. For more information go to Clear to All.
Know how to access interpreting support – It is our responsibility to provide interpreting support for any patients using our services. Support is available either via telephone or face to face interpreters. For more information go to Interpreting Services
Ensure patients know how to access interpreting support – patients who don’t speak English can use our telephone interpreting service to call your or any other NHSGGC service. Patient leaflets are available for immediate download in 40 languages. See Direct Patient Access information. Other languages can be provided for your patient.
Get feedback from BME patients – ensure that any patient engagement is inclusive of BME communities, including non-English speakers
Know how to access staff training that covers race equality – you can log in to LearnPro for the statutory and mandatory equality training
Source: Joseph Rowntree Foundation
Know your population
NHSGGC’s BME population
The 2011 Census provided evidence of the changing ethnic composition of NHSGGC.
In 2011, the BME population in NHSGGC was 7.5% (an increase for 3.6% in 2001). This ranged from 14.2% in Glasgow South area to 1.4% in Inverclyde.
In Scotland as a whole, 4% of the Scottish population were from a BME group.
The largest BME group in Greater Glasgow and Clyde was Asian (Asian, Asian Scottish or Asian British) which made up 5.3% of the total NHSGGC population.
The largest sub-group within the Asian population were Pakistani, which made up 2.4% of the total BME population in NHSGGC.
The 2022 census ethnicity data is due to be released in summer 2004 and will be available here when published. This is likely to show an increase in our BME population.
Community Languages
About 5 in every 100 people admitted to our hospitals as inpatients do not speak English.
NHSGGC has over 100 language groups that use our services. The top 10 languages are currently:
Arabic
Urdu
Polish
Mandarin
Romanian
Farsi
Punjabi
Kurdish Sorani
Cantonese
Slovakian
Your service’s patient population may not reflect these main language groups so it is important to monitor this. For example, a patient population which is mainly drawn from refugees and asylum seekers will have a different language profile.
Engagement
Services need to establish an understanding of needs by engaging with BME patients and staff to identify issues for BME patients in our services. This can include data collection around ethnicity. It is important to note that all of us have an ethnicity and therefore all patients should be asked their ethnicity in our services.
Services should regularly engage with patients to understand what they think about the services we provide. It is important to include BME patient specifically in patient engagement to ensure their voice is heard in how to improve services. Speak to the Board’s Patient Experience and Public Involvement Team (PEPI) for advice.
Taking an anti-racist approach
Taking an anti-racist approach means ensuring that how we behave or design and operate our services does not discriminate against BME people.
Discrimination means treating people less favourably due to their colour, nationality (including citizenship), ethnicity or national origin (Equality Act (2010)). We all have an ethnicity.
As NHSGGC staff we need to recognise that racism – or any form of discrimination – is a fundamental cause of poor health in affected populations.
We need to create an environment free from racism and stereotyping. We have a responsibility to deliver Person and Family Centred Care to all our patients, based on their individual needs and best practice. Do not make assumptions about a patient’s needs – ask them.
It’s important to recognise that being in the majority group brings with it a sense of power and belonging that BME people may not feel. Pointing out perceived differences in appearance, describing BME patients as ‘not our patients,’ ‘not belonging here,’ or as ‘foreign’ when they were born here, all contribute to ‘othering.’
This ‘othering’ can often take the form of using offensive language. Sometimes people will describe certain language as ‘banter’ or ‘having a laugh,’ which can make it difficult for someone to challenge. It is important to always speak up and address the use of offensive language that may be heard in our services.
Racism is classed as a Hate Incident or Hate Crime and should be reported through the NHSGGC Datix Incident reporting system
Inclusive Care
Patient Information
Provision of patient information is a key aspect of health services whether this is written, verbal or in other formats.
Services should assess all patient facing written information to ensure it is accessible.
Identify the core information patients will need and have this available in plain English before requesting translations through the Clear to All service. Clinical letters, diagnostic instructions and compliance-related written information specific to an individual patient can also be translated through this service.
Some patients will wish to take home information about their condition in English, as well as the language they read. This is so family members who read only English are aware of the details.
If your service has high numbers of service users who do not speak English, identify the language profile over a few months and decide on an appropriate stock of your core service information in community languages. For example, in the NHSGGC area there are over 100 languages in use. Maternity Services reviewed their language profile and identified that their service information should be translated and made readily available in at least 10 community languages. Any language out with this list could then be requested via Clear to All as required.
Please be aware if your leaflet is providing additional information through links to English language websites. If the information is integral to the content, it should be translated and provided separately. Otherwise, the leaflet should include a statement to say, ‘If you are unable to access the information on this site, please speak to your clinician’.
All patient leaflets should include the NHSGGC statement regarding availability in accessible formats. For more information go to Alternative Format/Language text section at Interpreting & Language Resources.
When you have completed your review of your service leaflets and implemented this approach, ensure that all staff are aware of how and when to use patient information.
Consider, when making new resources, how this will be translated. This particularly relates to audio and video resources. Liaising with Clear to All is essential to establish the most suitable format. Videos can be voiced over (not subtitled) in community languages but ensure the images used in videos represent our diverse population.
Provision of Interpreting Support
It is our responsibility to provide interpreting support for any patients using our services. All staff should therefore have good awareness of and confidence in using the NHSGGC Interpreting Services.
Support is available either via telephone or face to face interpreters. For more information on how and when to use the service, and resources such as, How to Access Interpreting posters, go to Interpreting Services
Patients who don’t speak English can use our telephone interpreting service to call your or any other NHSGGC service. Please ensure that your patients are given an information leaflet explaining this service in the appropriate language. Leaflets are available for immediate download in 40 languages and can be requested if not currently available. See Direct Patient Access information.
If you or your service would like to attend training on how to use interpreting services, go to our training webpage.
Barriers to Accessing Services
Adopting a flexible appointments system will help ensure that non-English speaking patients have the time they need to communicate and understand any exchange. This also applies to anyone who needs additional time to speak or who uses communication support e.g. patients who have a learning disability, speech difference or British Sign Language user.
Cultural and social issues may be an additional barrier to accessing certain services for some BME communities. For example, there is not a specific word that means ‘depression’ in certain languages, including Punjabi, Urdu and Hindi. The stigma or lack of understanding of mental health problems may be a prohibiting factor for some individuals accessing any NHSGGC services. Also, if patients experience negative or racist attitudes from staff, this will prohibit them from engaging effectively with health services.
If there is a NHSGGC registered healthcare chaplain available on site, they can assist in supporting staff and BME patients and if appropriate, can access specific faith leaders that may provide reassurance for some BME patients. Visit our website for more information.
Community isolation may be a barrier for individuals from smaller BME groups or people who have sought asylum. These individuals may have little or no understanding of the availability of services or how they are provided. This can result in isolation from many statutory services, including the wider health services. Issues relating to migration status can exacerbate such problems.
Your service may work with particular voluntary organisations who could help with considering how best to reach and engage with BME communities. Organisations who can support staff include the Integration Networks e.g. Maryhill Integration Networks, Amma Birth Partners, Red Cross for asylum seekers and refugees.
Acute Patient Pathway – Issues to consider
Pre-admission/Admission
Where possible, ensure staff are aware of your patient’s additional support needs and condition history before they attend. SCI gateway referral letters should highlight if an interpreter is required and any other additional needs.
At times, however, this may not be listed on the referral letter.
It is good practice for staff to routinely ask, “Is there anything I need to be aware of when planning your care?” This may include barriers to accessing appointment times, preferred communication methods/support or issues with travel costs.
Ensure that the patient’s interpreter needs are recorded in the ‘demographics’ on TrakCare and not only on an alert. Update TrakCare if you have a patient who does not speak English and you were unaware of this before they attended their appointment.
Use telephone interpreting if a face to face interpreter was not secured, even to just re-appointment and explain what is happening. Telephone interpreting can be used for the majority of NHSGGC appointments.
Patients who require any kind of communication support will need flexibility within their appointment. Please provide this time to ensure that patients using an interpreter fully understand the information being conveyed and have the opportunity to ask any questions. Make sure that what you have said has been understood.
For face to face interpreting support, check if the patient has stated a preference for the interpreter’s sex.
Do not use family members or bilingual staff as interpreters. Do not use Google translate.
More information on NHSGGC’s policy regarding interpreting support can be found in the policy document.
During Stay
BME patients and carers should be supported and empowered to have their say regarding co-produced care and treatment plans.
Understanding the parameters of our services is important to all our patients. Staff should ensure that the patient understands the service or treatment and why they are receiving it to ensure compliance and consent. Checking that this information is fully understood will maximise benefits to the patient.
Do not exclude non-English speaking patients from group work – they should be offered every part of the patient pathway in line with English speaking patients. The Interpreting Service can offer interpreters who are particularly skilled at working in group settings and can advise staff accordingly.
Discharge
Check that your patient fully understands their discharge plan in terms of clinical follow-up, self-care and supports in the community. If interpreting support is required for this, note that this intervention will take a longer time to complete.
It is vital to use interpreting support at the point of dispensing medication to ensure your patient understands the purpose of their medications and when and how to take it.
Information prescriptions have been used to support this in some services, with translations made as required. Ensure your non-English speaking patient knows how to call back to the pharmacy if they have any questions about their medication, using the direct access telephone interpreting service.
BME communities in NHSGGC have high rates of poverty, and many patients can find themselves going home to difficult circumstances. Please use the Money Worries web page to access simple NHSGGC referral pathways to money advice services and interventions such as the Home Energy Crisis Response Service.
Supporting Information
Clear to All – accessible information guidance and support
This information is for all staff involved in the treatment and care of Autistic patients in NHSGGC.
Using these guidelines will help ensure that Autistic people are enabled to access services and undergo treatments in a manner which fully addresses their needs.
What is Autism?
“Autism is a lifelong developmental disability which affects how people communicate and interact with the world”.
“Autism is not a disorder… it is a neurological difference: one with a unique way of thinking and experiencing the world.”
These quotes indicate the range of opinion which exists when seeking to define Autism or being Autistic. One firmly describes Autism as a deficit based disability whilst the other considers Autism as part of the broad range of neuro types (Neurodiversity) which exist in the world.
You may often hear the term “Autism Spectrum” which reflects the range of ways someone can experience being Autistic. It is different for everyone. Some people will require very little or no support with their day to day life whilst others may live in a supported environment. Many people will have levels of support somewhere in between and these needs may vary over time.
Identifying Needs – the Autistic SPACE Framework
The variability in the experiences of Autistic people can make it difficult to create a standardised approach to patient care. The Autistic SPACE framework has been developed by Autistic Doctors International to encompass the breadth of autistic experience and healthcare access needs.
Sensory needs – Sensory sensitivities are common to almost all Autistic people but the type of and degree to which people experience these varies. Hypo or hyper-reactivity to any sensory stimuli is possible and can vary contextually.
Predictability – Access to healthcare is best maximised for Autistic people when the environment and context is made as known and predictable as possible. Sudden or unplanned change is particularly difficult.
Acceptance – It is important to have a holistic approach, in which Autistic characteristics are understood and accepted.
Communication – Autistic people communicate differently. Many use fluent speech, but may experience challenges with verbal communication at times of stress or sensory overload. Others may be non/minimally speaking and use augmentative and alternative communication methods, including visual cards, writing or electronic devices.
Empathy – Autistic people do not lack empathy but it may be experienced or expressed differently from people who are not Autistic.
Physical, Emotional and Processing Space
SPACE Diagram
Autistic people may need more physical space. Proximity to others, particularly within touching distance, is often difficult to tolerate.
Identifying, processing and managing emotions can be challenging, particularly when Autistic ways of expressing emotions are not understood. Sensory overload or overwhelming emotions may lead to Autistic meltdown or shutdown. Considering this will minimise risks, but if it occurs, the best approach is often to allow space to recover.
Understanding that Autistic people may need additional time to process new information or unexpected changes when compared to non-Autistic people is invaluable in improving the accessibility of healthcare.
Autistic Meltdowns/Shutdowns
A meltdown is an intense response to an overwhelming situation. It happens when someone becomes completely overwhelmed by their situation and can lead to a temporarily loss of control of their behaviour.
Whether in terms of outward expression (meltdown) or inward expression (shutdown), this is often brought about by lack of consideration of the Autistic SPACE principles outlined here.
Neither of these things should be viewed as challenging behaviour but if they do occur the best approach is often to allow space for the person to recover.
Experiencing persistent meltdowns/shutdowns can lead to Autistic burnout, characterised by pervasive, long-term exhaustion, loss of function, and reduced tolerance to stimulus. Application of the Autistic SPACE principles can help go some way to reducing this. For further information and advice on Autistic meltdowns, see the National Autistic Society website.
Acute Patient Pathway – Issues to consider
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Pre-admission
Give as clear a picture as possible of what the person can expect to happen.
Information (in appropriate formats) should include an explanation of processes and medical terminology. It should also, where possible, include routes to buildings/clinics from point of arrival at the hospital.
If there is sufficient advance notice of the admission, offer the opportunity for a pre visit or additional information to reduce anxiety levels about the experience. This will also aid staff understanding of what is required to improve a patient’s journey.
If it is an outpatient appointment, try to give an Autistic person appointments at less busy times of day. This may help reduce stress levels caused by busy environments.
Admission
Is the reception desk in a noisy or brightly lit area? Is there a lot of information for the Autistic person to process? Consider using a quieter, less brightly lit space for admission and allow time for the person to ask questions and process what they are being told.
If there has been no opportunity to chat or answer questions prior to admission, staff should take extra time to ensure the Autistic person (and where relevant their family/carer/partner) has understood what is happening. Speak clearly, giving the Autistic person time to process the information. If someone is non-verbal do not assume that they do not understand what is being said.
During Stay
If the waiting area is brightly lit or noisy consider the use of a quieter, less brightly lit space. Also take into account any smells; is it possible to minimise this?
Explain any examinations or processes to be undertaken during the stay. If an Autistic Person has a carer, enlist their support but do not talk over the Autistic Person.
Any changes which need to be made should be clearly explained to the person as soon as possible. This will give time to enable an Autistic person to process the changes and feel more comfortable.
Consider where the Autistic person will be during their stay in terms of lights, sounds and smells. If necessary try to allocate a quieter less brightly lit space away from strong smells.
If it is not possible to find an alternative space, consider what can be done to lessen the environment and sensory influences. A single room can be easier in terms of lessening light, sound and smell. Encourage use of noise cancelling earphones or ear buds. – Many Autistic people will have these but may not be sure of using them in the environment; consider providing such equipment. Some Autistic people also wear dark glasses to lessen the impact of bright light.
Ensure that the Autistic Person is aware of the position of other relevant facilities such as toilets (Accessible toilets if necessary).
Over-stimulation of an Autistic Person’s senses may lead to “stimming”. Stimming is a self-regulatory behaviour intended to soothe or steady an Autistic Person. This can take many forms including humming, rocking and hand-wringing or flapping but will vary from Autistic person to Autistic person. It may also involve the use of stimming tools (sometimes called stim toys) such as fidget spinners or rings and squishy toys or just something the person finds comforting. Not all Autistic people visibly stim and it may go unnoticed by others if it takes a less visible form.
Be aware that a previously vocal person can also shut down when under stress, becoming less able to communicate.
Discharge
When the appointment or hospital stay is over, be clear about what will happen next, including any timescales and the need for follow up.
Take time to go through any information that an Autistic person may need and ensure that it is in a format which is suitable for them. Go through the information with the person if necessary, ensuring you check their understanding. Take special care to ensure any medical terminology is explained.
Good Practice example – RAH Day Surgery
Autistic patients can enter the unit via an alternative entrance which enables a less stressful start to their appointment/stay.
Within their six bedded wards, staff at can pull their dark curtains around individual beds to create more privacy and lessen sensory input. They can also reduce lighting in the individual areas.
‘What matters to you?’ day is an annual celebration of putting people at the heart of their care or support. This year celebrations will be held on Thursday 6 June 2024.
What matters to you conversations help teams understand what is really important to each individual person. ‘What matters to you?’ is an opportunity to stop and think a little more about how we are listening, who we are listening too and what we are doing as a result. When people are involved in decisions about their health and care, it can greatly improve outcomes.
On the week leading up to WMTY Day, there will be the opportunity to join WMTY mini lunchtime seminars, on MS Teams, featuring both internal and external presenters. Further information about the seminars, presenters and how to join, will be available soon
Examples of WMTY conversations, between staff, patients, families and carers throughout NHSGGC, and the positive outcome they have had, will be shared via the Core Brief and our social media channels, please lookout for these. Previous WMTY case studies.
Thrive Under 5 (TU5) is a pilot project funded by Scottish Government and delivered by Health Improvement staff from NHSGCC. Through a whole systems approach to tackling child poverty in selected neighbourhoods, the programme aims to support children under the age of five to achieve a healthy weight.
The project works in partnership with others to tackle the issue of food insecurity, and provides families with the resources and knowledge to make healthier choices. Funding has helped to support a range of actions and interventions in each community. The project has been evolving since 2021.
It is important that you seek an appointment in plenty of time before you travel. We advise you to contact our services at least 8 weeks before your travel date. This will allow us to accommodate your needs and ensure you are fully protected before you go.
We may not be able to accommodate you at short notice. In this instance, we will suggest that you seek an appointment with one of the many private providers operating across Greater Glasgow and Clyde.
Why should you get your vaccinations
With many people travelling more frequently and to more far flung destinations the risk of disease and illness are more likely – even if you are visiting family and friends or were born in the country you are travelling too. It is important that you are protected against these diseases E.g. Typhoid Fever/Hepatitis A so that you do not become ill on your return and require hospital admission. The vaccines protect you against these illnesses.
It is helpful to carry a record of your vaccinations. Generally this is not required, however, some countries do require proof of Polio and other vaccines such as Yellow Fever. When you are seen by our Clinic and are travelling to a country which requires proof on exit you will be provided with an International Certificate of Vaccination (ICVP). It is essential you have this with you otherwise the country you are visiting may either not let you enter the country or revaccinate you prior to leaving the country E.g. Pakistan evidence required of Polio on exit.
Yellow fever vaccines are only available from designated centres. To find out if you need a yellow fever vaccine or proof of yellow fever vaccine, you should contact a designated yellow fever clinic. You can download a PDF copy of your COVID Status online or phone the COVID Status helpline on 0345 034 2456.
Costs and Payment
There is no charge for your risk assessment/consultation and the following vaccinations are provided free on the NHS: Diptheria, Tetanus and Polio (DTP), Typhoid, Hepatitis A and Cholera. However, there is a charge for some other vaccines and services.
At your appointment, you will be offered vaccines based on your individual risk assessment, the country you are travelling to and the type of travel you are undertaking.
If you require additional vaccinations or medication
If you live in North West Glasgow
For Malaria prescription, Yellow Fever or Rabies vaccinations we will discuss the costs with you and you can have these vaccines with us or another private provider.
If you require additional vaccinations or medication, such as Malaria prescription, Yellow Fever or Rabies vaccinations we will advise you to contact a private provider.
All staff in NHSGGC should feel safe, respected and valued.
Our workplace should be a place where discrimination is unacceptable and where everyone has the chance to thrive, regardless of their background or identity.
Our anti-racism campaign is based on the words of our own staff from their experiences at work. NHSGGC is an inclusive employer and there is no place for racism in our services.
Racism takes many forms, from stereotyping to blatant harassment, physical harm and direct discrimination.
‘Everyday racism’, such as thoughtless, demeaning or offensive comments, can be subtle and difficult to challenge. For example, constantly being asked “Where are you from?” when generations of the family have been born in Scotland. Or hearing a mimicked accent in workplace banter.
It’s up to all of us to stand against racism. Here are some ways we can make a difference.
Speak Up!
If you witness racism, don’t stay silent – challenge it.
If you’re able to – and feel it’s appropriate and safe to, speak up in the moment and address the colleague or patient that is demonstrating racist behaviour.
If the moment has passed, you can still speak up. Don’t let casual racist comments or asides go by. Focus on how it’s made you feel rather than labelling the behaviour – this increases the likelihood that the person will listen and learn. For example – “I felt really uncomfortable when I heard the comment you made during that meeting. What did you mean by that?”
If racism is directed at your colleague by a patient, offer support to your colleague.
If you don’t feel you can intervene in the moment, record the incident by writing it down as soon as possible. Follow it up later by checking in with the colleague the behaviour was directed at to see if they’re ok and if they would appreciate support.
It’s really important to report any incidents. Speak to a senior member of staff or contact the HR Helpline directly. See Report It section below.
Get confident about speaking up! Attend our Active Bystander Training and learn how to effectively intervene in situations of racism and discrimination.
Support Colleagues
It’s not enough to simply not be racist. NHSGGC staff must be actively anti-racist. This means being an ally to those who experience racism by listening, acting and working together to address injustices.
Educate Yourself
Increase your confidence in taking action by getting to know the issues.
Listen to the experience of black and minority ethnic people
Understand the sensitivities of language and get people’s names right
Find the similarities and the things we have in common; respect the differences
Make space for those who are often not heard
Confront your own biases and stereotypes
Be an Active Bystander
If you witness racism of any kind it is your responsibility as an NHSGGC staff member to take action.
Commit to taking positive action when witnessing unacceptable behaviour.
Gain confidence on how to intervene by attending Bystander Training and ensure any incidents are reported.
Listen to and Support Colleagues Directly Affected by Racism
When someone shares their experience of racism –
Listen – Remember that this moment is not about you and your feelings.
Don’t compare – Making comparisons to your own experiences can feel invalidating to the person who is sharing.
Don’t dismiss – A response like, ‘I’m sure they didn’t mean it’ can feel to the person sharing like you’re minimising or brushing off their experience.
Acknowledge – Statements like, ‘I’m sorry you experienced that’ or, ‘No one should have to go through that’ help the person sharing feel heard and validated.
Support – It can mean a lot for someone to hear a simple statement like, ‘I’m here for you.’
Adapted from Amnesty International
Raise Awareness of the Issues
Listen to people with lived experience of racism and amplify their voices.
Share your actions with colleagues, friends and family and encourage them to join you.
Report It
Anyone can and should report a racist incident.
If you believe you or one of your colleagues has experienced racism, call our HR Helpline on 0141 201 8545. Mon – Fri 9am to 4pm (Thurs 12pm to 4pm)
Any member of staff who experiences racism from a patient in their professional role or witnesses it, should report it to their line managers and document it on Datix.
Where a perceived criminal offence has taken place Police Scotland should be contacted and the incident number included in the Datix report. If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police. Call 999 in an emergency situation.
Get Involved
Make sure your team makes a statement by displaying your own, personalised Stand Against Racism poster
Speak to your colleagues and manager and get agreement to sign up your ward / service.
Contact us at ggc.standagainstracism@ggc.scot.nhs.uk for a copy of your personalised poster, write your team name in the space provided and display it where everyone can see.
Please also send us a photo for our ‘See Who Has Signed Up’ gallery!
Join the BME Staff Network
Join the BME Staff Network to connect with colleagues, share experiences and support each other. You can join as a BME member of staff or as an ally.
Follow and Support Anti-Racism Activities
Ask the Equality and Human Rights Team at equality@ggc.scot.nhs.uk for guidelines on how to ensure your ward or service doesn’t discriminate against BME patients.
Keep informed through social media campaigns and commentators.
Support drives for change and demand action by signing up to campaigns and petitions.
Our Courses
All of our groups are held at our different Restart locations across the city.
Art
Our Art group offers our trainees a variety of creative opportunities using art, from basic skills in drawing and painting to craft activities such as collage, hand-build pottery and printmaking. Some projects will include working together as a group.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR.
Day and Time: Every Wednesday 9.30 – 11:30am and 1.00pm – 3.00pm
Venue: Firhill Business Centre Unit 5, 74-76 Firhill Road, G20 7BA
Day and Time; Every Friday 9.30 – 11.30am
Cooking
This group is aimed at introducing basic cooking recipes using fresh, healthy ingredients on a budget. Each trainee will learn how to prepare and cook a different recipe each week using a fully equipped individual workstation. You are welcome to stay and eat the meal together after finishing or you can take the meal away with you. Staff led.
Every Tuesday and Friday 9:30am – 11.30am and 1.00pm-3.00pm
Venue: Firhill Business Centre unit 9, 74-76 Firhill Road, G20 7BA
Every Wednesday 10.00am-12.00pm
Branching Out
We provide trainees of Restart the opportunity to take part in the twelve weeks Branching Out programme twice a year at present. This group is run in partnership with The Conservation Volunteers and takes place at Hogganfield Loch, with visits to different sites throughout the programme.
Activities are tailored to suit the group but generally include physical activity, bush craft, conservation activities and environmental art. There is the opportunity to gain the John Muir Discovery Level Conservation Award through this course. Staff led.
Venue: Hogganfield Loch, pick up at Restart Bridgeton Base 159 Broad Street G40 2QR.
Days and times: Every Monday, this group runs once a week for 3 hours per week over 12 weeks, 11.45am-3.15pm.
Stained Glass
Whilst following set patterns you will learn new skills in decorative glass such as glass cutting, copper foiling and soldering. Once you feel have more confidence in these skills you can design and build your own designs.
This group is peer led with staff support.
Venue: Unit 5 Firhill Business Centre, 74-76 Firhill Road, Glasgow, G20 7BA.
Day & Time: Every Tuesday and Thursday 9:30am –12.00pm and 1:00-3:00pm
Digital Photography
We currently offer both beginner and intermediate levels of digital photography run over the two sessions every Thursday. Each session will be either in Unit 4 at Hathaway Street or out on location within Glasgow.
You will learn the basics of using a DSLR camera and studio equipment and how to apply these skills to make portraiture and still life images in the studio and still life images in the studio and also in the environment.
Each module will run for 20 weeks, start dates in February and August.
Venues: Unit 4, Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD and at various locations in Glasgow
Days & Time: Every Thursday 9.30am-12.00pm and then 12.30-300pm
Genealogy
Our family history group offers you the opportunity to improve your confidence through teamwork, studying & tracing lines of Scottish descent, researching library databases and the creation of a family tree. This group is staff led.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR.
Day & Times: Thursday – 9:30am – 11:30am
Health & Wellbeing Groups
Participation in regular physical activity can combat low self-esteem and can reduce stress and anxiety as well as combating obesity and associated illnesses such as diabetes and cardiovascular disease. The burden of poor physical health for those diagnosed with mental illness is being widely publicised at present and this group attempts to combat that for trainees attending Restart. Staff led with volunteer support
Health & Wellbeing Activity Group East End
This is a 12-week programme which includes various sporting activities including tennis, bowling, football, basketball and cycling. Staff led with volunteer support.
Venue: David Dale House, 159 Broad Street Bridgeton G40 2QR.
There may be alternate venues occasionally eg. Emirates Arena, Glasgow Green.
Day and Time: Every Thursday 1:00pm-3:00pm
Health & Wellbeing Group Southside Glasgow
As with the group in the South of the city, this programme includes different sporting activities like tennis, football, basketball and exercise circuits. Staff led with volunteer support.
Venue: Langside Sports Club, 34-36 Kintore Road, Langside, Glasgow, G43 2HA. There may be alternate venues occasionally eg. Queens Park.
Day & Time: Every Wednesday 2-4pm
Walking Photography
Our Walking Photography Group will allow participants to learn how to use a digital camera, whilst taking in some of the best-known sights in Glasgow on foot. The group focuses on giving people some basic camera skills and being active and taking part in a walking group. Some basic I.T skills will also be provided as part of the course. This group is staff led.
You can learn new skills in our picture framing department ranging from, glass cutting & frame making, mount cutting, measuring & planning and the use of foot operated cutting machinery. This group is staff led.
Venue: Unit 5 Firhill Business Centre, 74-76 Firhill Road, Glasgow G20 7BA.
Day & Time: Every Monday 9:30am – 12.00pm and 1.00pm-3:00pm.
Woodwork
What you can learn in woodwork ranges from practical skills, i.e., marking out and measuring, timber selection, staining and varnishing, safe use of hand and power tools. You can also develop in other ways including, increasing motivation, lessen anxiety and isolation and learn to set goals. Staff led.
Venue: Unit 3 Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD.
Days & Times: Every Monday, Wednesday, Thursday and Friday 9:30am – 11:00am and 1:00pm-3:00pm.
Creative Writing
The Creative Writing group is peer led, independent of but supported by Restart. The group will be facilitated by group members engaging in discussion and choosing a subject to write about while creating imaginative stories and having lots of fun. Everyone is welcome who will be supported and encouraged to participate in the group.
Would you like to try your hand at poetry, life writing and fiction?
The Creative Writing group is a fun, safe space where people of all abilities can meet to write and share ideas and experiences.
Venue: Unit 9, Firhill Business Centre, 74-76 Firhill Road, Glasgow G20 7BA.
Day & Time: 10am-12pm
Poetry
Our Poetry group is run in partnership with New College Lanarkshire (NLC) and offers our trainees a variety of activities with a focus on writing and creating poems, using games and Imaginative activities, a group with a lot of interaction and fun.
The New College Lanarkshire Access to Creative Industries course is designed for anyone interested in playing, studying, performing, or simply enjoying music in a welcoming, encouraging atmosphere. Students will enrol with New College Lanarkshire and enjoy access to the college’s NCLAN online portal from which they can download Microsoft Office packages as part of their student privileges.
As part of the course, students will engage in discussion about their favourite music. This can be as diverse as comparing musical genres, musical instruments, song writing techniques, and stagecraft analysis. Performance and song writing skills are developed throughout the duration of the course.
There’s an emphasis on the practical element of the course as opposed to music theory (which can be included or omitted based on the student’s preferences and curiosity) and all skill levels are welcomed and encouraged.
Day & Time: Every Monday 9.30am – 11:30am and 1:00pm – 3:00pm.
Venue: Restart, Unit 21-29, Hathaway Street, Maryhill, Glasgow, G20 8TD.
Day & Time: Every Tuesday 10:00am-1:00pm
Literacy/Book Group
This course offers literacy through a book group, which takes place at Bridgeton library. It aims to improve your reading, spelling, grammar and punctuation, as well as improving your focus, memory and communication skills.
Venue: Bridgeton Library, 2 Orr street, G40 2AR.
Day & Time: Every Monday 1:00pm-3:00pm
Introduction to Photography
The aim of our Introduction to Photography group is to teach the basics of photography whilst having fun. You will learn how to use a DSLR camera to compose portraiture and still life images in the studio and how to save, edit and print images using Photoshop Elements. The group is mainly based at our Hathaway Street training area but there will be some sessions where it will go out into the local community to do street photography and landscapes out on location. This group is peer led.
Venues: Unit 4, Hathaway Business Centre, Hathaway St, Maryhill, Glasgow, G20 8TD and at various locations in Glasgow.
Days & Times: Every Friday 1:00pm-3:00pm
Digital Inclusion
This is a course aimed at helping you gain digital skills and become more confident in using IT for the modern digital world. Topics will include- Keyboard skills, internet use, emails, Microsoft Word, social media, online shopping, accessing local services, YouTube and online video messaging. The sessions are staff led.
Day & Times: Every Tuesday and Thursday 9:30am – 11.30am & and 1:00pm-3:00pm
Venue: Unit 9 Firhill Business Centre, 74-76 Firhill Road, Glasgow, G20 7BA.
Day & Times: Every Tuesday 9:30am – 11:30
Men’s Group
Here at Men’s Group our topics are more free-flowing. We find that it is more valuable for everyone in the small group to be able to talk about whatever they’re facing right now. Someone may be experiencing relationship conflicts and another might be struggling with their mental health. Also practical advise re how to quit smoking, better sleep & healthy habits.
Venue: Restart, Unit 21-29, Hathaway Street, Maryhill, Glasgow, G20 8TD.
Day and Time: Every Tuesday 1:00pm-3:00pm
Social Sciences
This programme looks at different aspects of society and how we interact with the world around us. There are four 10 week courses within this programme, which will run consecutively over a year, namely Criminology, Introduction to Psychology, Introduction to Humanities and History of the Welfare State. These courses are aimed at improving the core skills of communication, working with others, ICT and can also help to improve your focus and memory.
Recovery Focused Activity Group is a 10-week course where people with lived experiences can meet, chat, share recovery stories and activities that have helped them with their recovery journey. As well as each member bringing a different activity each week, there will be several discussions including: What does recovery means to you? What helps/doesn’t help recovery? What is Peer Support? This group is a peer led with staff support.
Courses start throughout the year.
Peer 2 Peer
Peer2Peer is an 8-week course that provides the opportunity for people with lived experience to develop their knowledge and skills in supporting others in their recovery journey. Topics include: What is Recovery and CHIME? What is peer support? Communication skills and recovery language. Risk, boundaries and keeping yourself well whilst supporting others.
Day, time and venue to be confirmed.
Women’s Group
Restart women’s group creates space for women to meet together, support each other, share ideas in a safe friendly environment. They will carry out fun activities ,such as knitting , arts & crafts etc. Our women’s group will have the opportunity to discuss overall health and wellbeing topics.
Venue: 159 Broad St, Bridgeton, Glasgow, G40 2QR
Day & Time : Tuesday 9:30-11:30am
Pharmacy May Bank Holiday Opening Hours – Monday 6th May and Monday 27th May 2024
Pharmacies located within Health Centres will be closed on Monday 6th May and again on Monday 27th May. Other pharmacies may also be closed on these days.
If you need urgent medication or to find a pharmacy which is open on these days use the link below.
Pharmacy First is available from all community pharmacies in NHSGGC and allows patients to access FREE advice and/or treatment for: Impetigo (for those over two years of age) and uncomplicated urinary tract infection (for adult women aged 16-65).
When to use Pharmacy First
If you are a woman aged 16-65 with any of the following symptoms:
Burning or stinging sensation on passing urine
Need to pass urine frequently
Need to pass urine urgently.
If you are concerned you or your child may have Impetigo and show any of the following symptoms:
Minor skin infection on one area of the body
Red sores that pop easily and leave a yellow crust
Fluid-filled blisters
Itchy rash.
Your pharmacist will ask you about your symptoms in order to give you the right advice. You should be aware there are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.
You must be registered with a GP practice in Scotland and should normally expect to attend the pharmacy to allow the pharmacist to assess your symptoms before deciding on whether to offer advice, treatment on the NHS or to refer you to another clinician.
Get treated faster. Go to your Pharmacy First!
Medicines
All pharmacies dispense prescriptions and most supply emergency contraception on the NHS. If you run out of regular medicines a pharmacist may give an urgent repeat supply. This is only in exceptional circumstances if you can’t get a prescription from your GP. Pharmacists can also help with medicines that you have had prescribed before.
Go to a pharmacy for free treatment.
Evening, Sundays and public holiday service
To find out when a pharmacy is open call NHS inform on 0800 22 44 88
