The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge.
Learning Outcomes
By the end of this course delegates will:
Discuss reasons why conversations can be difficult
Use a recognised communication model and identify some key elements/steps to help you plan and manage potentially difficult conversations
Demonstrate and reflect on practical skills in handling difficult conversations
Plan actions to transfer learning from the workshop into practice
Course provider; Learning and Education Team
Who should attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
23rd April 2024, 12.30pm-4.30pm, Seminar Rooms 4 and 5, Stobhill ACH
8th May 2024, 9am-1pm, Conference Room 2.16B, Level 2, Victoria Infirmary ACH
27th June 2024, 12.30pm-4.30pm, Teaching and Learning centre, Room L2-011, QEUH
15th August 2024, 9am-1pm, Seminar Rooms 4 and 5, Stobhill ACH
22d October 2024, 12.30pm-4.30pm, Conference Room 2.16B, Level 2, Victoria Infirmary ACH
16th December 2024, 12.30pm-4.30pm, Classroom 3, Royal Alexander Hospital
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via: eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
Related e-Learning options are available for this topic via LearnPro under the CPD category:
Assertiveness
Giving and Receiving Feedback
Managing Conflict
Course Overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to conduct and behaviours at work. The main aspects of addressing conduct/behaviour concerns including roles and responsibilities, policy framework and sources of advice and support will be covered.
Learning Outcomes
By the end of this module delegates will be able to:
demonstrate an understanding of the policies and able to identify supporting information available on HR Connect
be able to carry out the manager’s role and responsibilities in relation to addressing conduct, concerns and behaviours within the workplace
describe best practice and ensure it happens
understand the range of responses available in managing employee conduct and behaviours
promote a clear understanding of roles and responsibilities
share knowledge of formal and informal approaches/interventions
Course Provider; Human Resources and Learning and Education
Who Should Attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
25th April 2024, 1300-1600 (MS Teams)
5th June 2024, 0930-1230 (MS Teams)
15th July 2024, 1300-1600 (MS Teams)
If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner self-service facility – eESS Login (scot.nhs.uk)
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via: https://www.eess.nhs.scot.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Course Overview
To support staff to work in a person-centred, anti-discriminatory way. This training will tie in with and support the staff facing and VE Campaign.
Learning Outcomes
Be better informed about HIV
Be able to outline the role stigma plays in relation to attitudes towards patients with HIV
Be aware of the effect of stigma and the impact on patients of stigmatising practice
Be confident of what constitutes anti-discriminatory, inequalities sensitive practice and their responsibility to deliver it
All GGC employees are required to complete this course
Pre requisites
N/A
Duration
30 minutes
KSF Links
C1 – Communication
C2 – People and Personal Development
C3 – Health, Safety and Security
C4 – Service Improvement
e-Learning
Health and Safety, An Introduction training is delivered via LearnPro. You will find it under the Statutory/Mandatory tab on your front page.
If staff members are showing as compliant on their lean pro account but not in the Monthly Managers reports then they need to add/amend their payroll number on their profile.
Course overview
The modules contained in the course will provide you with the knowledge and understanding of how to prevent and manage fire within the NHSGGC workplace.
The modules are:
Introduction and General Fire Safety
Fire Prevention
Fire Fighting Equipment
Specialist Roles
Fire Emergency within the Ward
Course provider
NHS Greater Glasgow and Clyde
Who should attend
All NHSGGC employees
Pre-requisites
N/A
Duration
45 Minutes
KSF Link
Core 3 – Health, Safety and Security
e-Learning
Fire Safety training is delivered via LearnPro and will find it under the Statutory/Mandatory category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
If staff members have completed courses and showing as Complaint on their Learn Pro Account but not compliant on Managers Monthly reports then the staff member needs to add/amend their payroll number on their profile.
Course overview
The intention of this 1½ day programme is to introduce and help you apply common but often taken-for-granted management skills.
Day 1 will cover key principles of communication (team and individual) and how to be more effective in organising and delegating.
Day 2 focuses on your role in supporting and managing change in the workplace including continuous improvement and problem solving.
Throughout the programme you will be encouraged to think about ways in which you can apply learning in your workplace. These include:
Key personal learning points
Any immediate impact of the programme (personally and/ or on the service)
Action planning (proposed impact)
Detailed outcomes for each element are identified within the course material.
An option to gain accreditation through an appropriate SVQ/ PDA may be available to you. For further information please contact the SVQ team .
Course Provider:Learning and Education Service
Who should attend
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC, but they manage NHSGGC staff in their teams.
This programme is also open to anyone who (as part of their PDP) is aiming to move into a management/supervisory role.
Pre-requisites
All potential candidates should explore the followings:
Duration; This is a 1½ day programme. You must be available for both dates.
Please note that all dates up to July 2024 are full. More dates for 2024 will be available soon.
To book a place on the course
NHSGGC Staff
Please use the eESS Learner Self-Service Facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses.
Remember to have your eESS User ID and password available to access the system. If you have forgotten your log in details for eESS then please use the Login Assistance link in the sign in section.
If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner Self-Service Facility.
Partnership Staff
Please use our self service enquiry portal and leave an enquiry with your full name, email address, where you work (Directorate and sector) and the course date (preference and back ups if possible) you would like booked on.
You can also register for an account on this link if you do not have one already.
You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.
Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.
Guidance on how to search for Learning and Development on eESS OLM can be found here.
This module will provide practical guidance on the Recruitment and Selection of staff to help NHSGGC manager’s to recruit fairly, lawfully and effectively. This module is also intended to give an understanding of the key stages in the recruitment process, offer best practice guidance and outline the interactions necessary with the NHS Scotland Recruitment System (Job Train).
Learning Outcomes
By the end of the course you will be able to:
provide an overview of the NHSGGC Recruitment and Selection Process to enable an understanding of how to recruit effectively and work with the Recruitment Service during each of the Recruitment and Selection stages
understand Equality, Diversity and Inclusion; gain an understanding of the importance of equality, diversity and inclusion in recruitment. The importance of recruiting fairly, lawfully and effectively, during the key stages of the recruitment process, this includes recognising bias in recruitment and selection
understand and adhere to the Disability Confident Job Interview Guarantee Scheme and know how to make reasonable adjustments to interview process where it is required
prepare to recruit. Understand the Vacancy Approval Process and preparing the Job Description, Person Specification and Recruitment Advertisement
attract the right applicants. How to create an effective job advertisement and attract the right applicants for your vacancy
select the right person, practical tips and guidance for shortlisting, interviewing and evaluating applicants and providing feedback to job applicants
understand the Candidate Offer and Pre Employment Compliance Checks. What pre-appointment checks are required, what happens when pre-appointment checks highlight concerns or discrepancies and how to prepare for your new starter
Course Provider: Human Resources and Learning and Education
Duration; 2.5 hours
Who Should Attend
Any manager in NHS Greater Glasgow and Clyde who has responsibility for managing NHSGGC staff in their teams. This includes managers Acute (sectors and directorates), Mental Health, Community and Corporate services including the six Health and Social Care Partnerships .
Pre-requisites; Familiarity with the recruitment and selection processes and general information that can be found here and also the People Management Guide.
KSF Links
C1 – Communication
C6 – Equality and Diversity
Wednesday 29th May 2024, 10am- 12.30pm, MS teams
Tuesday 25th June 2024, 10am- 12.30pm, MS teams
Wednesday 31st July 2024, 10am- 12.30pm, MS teams
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner Self-Service facility. From the Learner Home page, enter the course name in the search box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team 0141 278 2700 (Option 3).
Course overview
An increasingly important communication skill for anyone involved in supervisory management is that of managing effective meetings. Whether the meetings are low key or of great significance, the principles and issues are the same when it comes to chairing them successfully and this module will guide delegates through the skills and tasks required to master.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise the importance of different types of meetings
Explain how to would prepare for a meeting depending upon role
Create an agenda for a meeting
Describe how to conduct a meeting
Identify a process for taking minutes and follow up
Course provider
Learning and Education Team
Who should attend
Staff who lead or chair meetings
Pre-requisites
There are no prerequisites for this course
Duration
Nominal time 2 hours
KSF Links
C1 – Communication
G5 – Services and Projects
G6 – People Management
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category.
For information and registration please click the link LearnPro .
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course Overview
This programme has been developed to provide supervisors/managers with all the necessary information they require when inducting new members of staff to their team.
Information provided will give managers an awareness of induction requirements including the Health Care Support Worker induction standards and code of conduct to help ensure safe, effective and person centred care for all patients and service users.
Learning Outcomes
By the end of the course you will be able to:
Describe the responsibilities for managers/supervisors in facilitating induction for members for staff
Demonstrate the use of the NHSGGC Induction Portal and induction check-list in supporting induction
Explain recording and monitoring process and non-compliance issues
Course Provider
Learning and Education Team
Who Should Attend
All managers and or supervisors and team leads who are responsible for facilitating the induction portal
Pre-requisites
No prior requirements although delegates are encourage to familiarise themselves with the induction portal.
Duration
Approximately 1.5 hours
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C4 – Service Improvement
HWB4 – Protection of Health and Wellbeing
G6 – People Management
This session will be delivered via MS Teams
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Dates
Tuesday 13th February 2024, 10.00am – 11.30am
Tuesday 19th March 2024, 10.00am – 11.30am
Wednesday 24th April 2024, 10.00am – 11.30am
Monday 20th May 2024, 10.00am – 11.30am
Tuesday 18th June 2024, 10.00am – 11.30am
Wednesday 21st August 2024, 10.00am – 11.30am
Monday 16th September 2024, 10.00am – 11.30am
Tuesday 22nd October 2024, 10.00am – 11.30am
Wednesday 20th November 2024, 10.00am – 11.30am
Monday 16th December 2024, 10.00am – 11.30am
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro.
