eESS (electronic Employee Support System) is the new national workforce system coming soon to NHS Greater Glasgow and Clyde. Managers will be able to access their employee’s data online and get up to date information, as well as complete transactions which will then feed straight through to Payroll.
This training session will enable you to utilise the part of the system called Manager Self Service. Through Manager Self Service you will be able to electronically complete transactions and access real time reports. You will be able to book your employee on to training courses directly and view their training log.
Learning Outcomes
By the end of the course delegates will be able to:
Understand the principles of eESS Manager Self Service and how to navigate the system
Undertake changes to staff personal information e.g. address change
Manage applications for leave e.g. annual, maternity, paternity, adoption
Manage actions requiring management level attention, approve, reject and return for correction
Undertake changes to job information changes e.g. change to position, hours, location, cost code
Use the system to manage additional information requirements e.g. non NHS employments, absence management, return to work, exit interview and qualification updates
In addition, if delegates are identified as a Local eESS Champion, by the end of the session delegates will be able to:
Understand the roles and responsibilities of the Local eESS Champion
Identify the available support and guidance from the HR Support and Advice Unit
Course Provider
National eESS Trainers
Who should attend
Managers/ supervisors who currently process and/ or responsible for the approval of the following staff transactions using current NoC forms and other paperwork:
Staff personal information change
Job information changes
Types of staff leave
Termination of employment
Pre-requisites
None
Duration
N/A
KSF Links
C2 – Personal and People Development
G6 – People Management
There is not currently a tutor led course available for this subject.
e-Learning
Any manager who did not get an opportunity to attend face to face manager self-service training can undertake the eEES Manager LearnPro module. The module provides a quick overview of Manager Self Service and links to the Standard Operating Procedures. Log on to LearnPro and search for “eEES” under the Specialist Subjects tab.
In addition, we would encourage managers and their staff to visit the national eESS website. The website contains step-by-step user guides and short e-learning videos for all transactions you will complete on eESS.
Course overview
This e-Learning module provides a comprehensive overview of the new Duty of Candour legislation and a guide for implementation in Health and Social Care.
There are case examples and descriptions of harm to help clarify when the procedure should be used. There is also information on how to apologise and why that is important.
Learning Outcomes
By the end of the course delegates will be able to:
Understand the purpose of the Duty of Candour legislation and the principles for implementation.
Know when the Duty of Candour legislation should be applied.
Provide patients and relatives with an appropriate apology that meets the Duty of Candour requirements.
Course provider
NES
Who should undertake this e-Learning module
All staff who could be involved in the Duty of Candour procedure, in particular senior clinical staff and managers of clinical services.
To access the module, search for either “NES” or “Candour” on the LearnPro homepage. Alternatively, it can be found within the CPD category.
Pre-requisites
There are no pre-requisites but there is a NHSGGC Duty of Candour policy that explains local arrangements for implementation of the legislation.
Duration
1 Hour
From February 2018 onwards Statutory Mandatory training is delivered via LearnPro.
9 Core Topics have been agreed that all staff must undertake:
GGC001 Fire Safety
GGC002 Health and Safety, An Introduction
GGC003 Reducing Risks of Violence & Aggression
GGC004 Equality, Diversity and Human Rights
GGC005 Manual Handling Theory
GGC006 Public Protection – (Adult Support & Protection and Child Protection)
GGC007 Standard Infection Control Precautions
GGC008 Security and Threat
GGC009 Safe Information Handling
The review period for these courses is every three years with the exception of Fire Safety which is every year.
Moving forward all NHSGGC LearnPro courses will be numbered from 001-999. This is to help with identification of courses and to prevent confusion where course titles are similar in name. Course names will not be changed and are still searchable in the same way. An updated list of all courses and course titles will be available on HR Connect in January 2019.
As well as undertaking the Core Statutory Mandatory Training modules, you may be required to undertake Essential (Role Specific) topics depending on your role. This should be discussed with your Line Manager and agreed as part of your PDP.
If staff members have completed courses and showing as Complaint on their Learn Pro Account but not compliant on Managers Monthly reports then the staff member needs to add/amend their payroll number on their profile.
Course overview
This is a communication skills online workshop for listening and responding to people who are worried or distressed.
SAGE and THYME workshops support all clinical and non-clinical staff in using the skills needed to notice distress, listen carefully and respond helpfully. Each 2hr 45 minute online workshop demonstrates the communication skills required to provide person-centred support and offers a structured approach for dealing with the concerns of patients and their carers.
The workshop uses a mixture of small group work, lectures and videos. The workshop is delivered online via Zoom.
Learning Outcomes
By the end of the workshop delegates should be able to:
Recognise the psychological needs of the patient
Communicate with the patient and provide general psychological support
As with any training you receive, the use of the information gained in this workshop will be subject to your professional skills and judgement
An e-Learning option is not available for this topic via LearnPro.
Course overview
The training provides a structured evidence based approach to communication skills. This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.
Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.
Learning outcomes
By the end of the course delegates will have:
An awareness of the potential barriers to good communication
An understanding of how good facilitative communication skills achieve positive outcomes
Experience of using communication skills models to achieve effective person-centred conversations
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.
Pre-requisites
There are no prerequisites for this course
Duration
1 Day
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable link below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
2 Day Advanced Communication Skills training, Duty of Candour training (NES e-Learning module)
Course overview
The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.
This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
Learning outcomes
By the end of the course delegates will have:
Reviewed the potential barriers to good communication and how to overcome these
A deeper understanding of how good facilitative communication skills achieve positive outcomes
The opportunity to rehearse the use of communication skills models to achieve effective person-centred conversations in a safe learning environment and at the time receive constructive feedback
Experienced and demonstrated the use of effective communication skills and models during difficult conversations, again in a safe learning environment
An action plan that will enable them to transfer their learning into practice
Course provider
Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/necessary conversations with patients and families.
Pre-requisites
Recommended is attendance at Communication Skills – Intermediate 1 Day Training
Duration
2 Days
KSF Links
C1 – Communication
C2 – Personal and People Development
C4 – Service Improvement
C5 – Quality
C6 – Equality and Diversity
G6 – People Management
To book a place, please click on the suitable dates below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
An e-Learning option is not available for this topic via LearnPro
Links with other courses
Duty of Candour NES e-Learning module
Course overview
This module aims to give you an understanding of the report writing process.
Learning Outcomes
Describe the different business report types and their purpose
Identify the appropriate report depending upon the situation it is required for
Identify the stages of report writing
Identify the appropriate format for presenting data
Recognise how to structure a report for effective communication
Course provider
Learning and Education Team
Who should access this module
Staff who wish to develop their skill in writing reports
Pre-requisites
There are no prerequisites for this course.
Duration
Guided learning time 45 minutes
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category. For information and registration please click the link LearnPro.
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
To increase knowledge and understanding of Blood Borne Viruses
Learning Outcomes
By the end of the session delegates will have:
Explored prevalence of BBVs within Scotland
Identified transmission routes and explore the issues relating to testing for BBVs (this includes how to test)
Increased their knowledge regarding referral pathways for testing, treatment and support
Explored prevention/ risk reduction measures for these clients
Have an awareness of the NHSGGC HIV Anti-Stigma Campaign
Gained an understanding of the GGC policy on management of Occupational/ Non-Occupational exposure to BBVs including PEP/PEPSE
Course provider
Sexual Health Advisers
Who should attend
This session is a basic starter or refresher aimed at participants who wish to increase their knowledge of Blood Borne Viruses including current diagnosis and treatment pathways.
Please leave your Name, Job Title, Line Manager’s Name and Contact Details
Course overview
The course is to support the implementation of NHS Greater Glasgow and Clyde’s Bereavement Policy we are offering a series of short training sessions to promote an increased awareness and better understanding of death and bereavement, aimed at enabling better provision of bereavement care for patients, relatives and staff.
Learning Outcomes
By the end of the course you will:
Have reflected on your own grief journey
be able to recognize vulnerability and the need for support in the work place
be able to recognize some of the needs / fears of a dying patient
Be able to describe different models of grief
Be able to identify complicated and disenfranchised grief
Be better equipped to provide person centred bereavement care
Course provider; Bereavement Team
Who should attend?
Anyone who wishes to develop their knowledge, skills and understanding and coping with death and bereavement in order to provide better care and support to patients, relatives and staff.
Pre requisites; There are no prerequisites for this course
Duration; 2 1/2 hrs
KSF Links
C1 – Communication
C2 – Person and People Development
C4 – Service Improvement
C6 – Equality and Diversity
If you wish to organise a local training session for your service team or if require any further information as to the specific content of the course, and how it could be adapted to you local team needs please do not hesitate to contact:
e-Learning; An e-Learning option is not currently available for this topic via LearnPro
Course overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
Course provider: Learning and Education Team
Who should attend; All staff are welcome to attend
Pre requisites; None
Duration; Guided learning time 45 minutes
KSF Links
C1 – Communication
C2 – Personal and People Development
e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
