The Knowledge and Skills Framework (KSF) applies to all staff who are employed under Agenda for Change (AFC) terms and conditions. It is a broad framework which supports a fair and consistent approach to Personal Development Planning and Review (PDP&R).
The PDP&R process enables staff to discuss what matters to them in their role, be clear about what’s expected of them and receive feedback, as well as having the opportunity to review any learning, development and support required. TURAS Appraisal is the electronic tool used to support that process and record the outcomes from it.
The resources below are designed to assist staff and managers to have meaningful PDP&R conversations and to record the outcomes effectively on TURAS Appraisal.
PDP & Review – Guidance for Managers and Reviewers
An important part of the PDP&R process is the conversation between reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations that you have with your team throughout the year.
The information below forms part of a Learning Pathway which details a range of resources to help you prepare for and conduct effective PDP & Review discussions with staff and ensure they are recorded on TURAS Appraisal.
Learning Resources
Developing Your Staff – Meaningful Reviews (People Management Module)
Supporting the development of your staff is an essential part of your role. It ensures that your team members develop their competence and confidence in order to provide the best possible service. This learning resource explores underpinning values, tools and techniques to support continuing development.
An important part of the PDP&R process is the conversation between the reviewer and reviewee. The annual review provides an opportunity to build on the regular conversations about performance and development that you have had with your manager throughout the year.
There are a range of resources detailed within the Learning Pathway to help you prepare for and participate in effective PDP and review discussions with your reviewer and record these on TURAS Appraisal.
You can usually reset your password for TURAS Appraisal quickly and easily yourself, without any need to contact the Learning and Education support team.
Simply follow the steps below:
Click on the ‘Forgot your password?’ link.
Add email address and click ‘Send verification code’
A code will then be emailed to the address you gave. Please leave the TURAS page opened until the code arrives, then copy and past it into the ‘Verification code’ section and click ‘Verify code’ and then ‘Continue’.
This then allows the password to be reset
To add or remove staff from Managers Page on TURAS Appraisal
To add staff to a Managers page on TURAS Appraisal, please complete the Turas Staff List Template and submit to the Learning and Education Support Team via the HR ServiceNow Portal. This should be done for new staff or when staff move to another department.
If the member of staff is leaving NHSGGC completely – no action is required. Once terminated from the Payroll system they will automatically be removed from manager’s list on TURAS Appraisal.
Need help with TURAS Appraisal?
TURAS Appraisal is the recording tool for the KSF Personal Development Planning and Review (PDP & R) process and is designed to be used throughout the year to support your ongoing development in line with your job role, service requirements and career aspirations.
If you have previously logged on to your account and have forgotten your password you can reset it using the “Forgotten your Password?” link on the sign in page.
This quick guide gives information on the process for new staff. If you are a new user and you don’t have a username or password, please speak to your line manager who will contact Learning and Education to get you added to their TURAS Appraisal managers page and request a username and password for you. This will be issued by Learning and Education, direct to you, by e-mail.
I don’t see TURAS Appraisal when I login to my TURAS Account – why not?
You can’t add TURAS Appraisal into an existing TURAS account yourself. If you contact the Learning and Education Support Team via NHS Service Now or call 0141 278 2700 option 3 they will provide login details for your TURAS Appraisal account. You can continue with separate login details for your different TURAS applications or L&E Support will advise how you can get the National Digital Team to merge your accounts so that you have the one login for all TURAS applications.
Not all the staff are listed on my managers page that should be. How do I add staff?
To add staff to your Turas Appraisal account please complete the Staff List Template and send this to Learning and Education Support Unit via NHS Service Now.
The form has to be completed by the manager/PA only, not the staff member. Only new or missing staff are to be added to the form, existing staff members should not be put on.
I need to allocate some of the staff on my managers page to other people in my team to carry out their review – how do I do this?
I’ve Retired and Returned and my TURAS Appraisal has all changed – what do I do?
The information relating to your previous posts is still visible to you however if you had staff assigned to you this will need to be updated. This quick guide gives information on what you need to do.
How can I access my teams progress reports to check compliance?
TURAS Appraisal now has live Team Progress Dashboards. Both managers and reviewers will be able to view live information for the staff that they have assigned to them on TURAS Appraisal including the compliance percentage of signed off reviews, status of reviews, information on PDPs, objectives and also a to do list where there are outstanding actions. Users guides below:
I know work is happening on Protected Learning Time and recording of it – How does it link to Personal Development Planning & Review and TURAS Appraisal?
Three National Workstreams have been established: 1) Core Training & Training Passport, 2) System modifications and 3) Measures. There is a working group at Board level in NHSGGC which links into these and takes forward the work. Further information is available on the Protected Learning Time Sharepoint page.
Additional Information
User Guides
To help you use and navigate TURAS Appraisal we have provided the following “How to” guides along with some other information:
The form has to be completed by the manager/PA only, not the staff member
Only new or missing staff are to be added to the form, existing staff members should not be put on.
To remove staff from your TURAS Appraisal Account:
If the member of staff is leaving NHSGGC completely – No action is required. Once terminated from the Payroll system they will automatically be deleted from TURAS Appraisal
If the member of staff is moving to another department – contact the Learning and Education Support Team via NHS Service Now providing the name and payroll number of the member of staff to be removed
Assigning reviewer rights to members of staff that you want to review members of your team:
At this time only the Learning and Education Support Team can assign reviewer rights. To arrange this the manager of the person that reviewer rights is required for should contact the Learning and Education Support Team via NHS Service Now. Please provide name and payroll number of the person that reviewer rights is to be assigned to.
Assigning a reviewer and assigning/changing a KSF Post Outline for staff:
Reports are available from the Team Progress Dashboard on your TURAS Appraisal account. If you have manager or Reviewer access to the system and have staff assigned to your account you will automatically have access to the dashboard.
The Team Progress report will give you live information on compliance rate for your team with regards to reviews, PDPs and objectives. It also has a to do list to alert you if any actions are required.
This link will provide you with information on all KSF post outlines for NHSGGC staff. You will be able to view the title, pay band, all dimensions and levels included in the KSF post outline.
It does not included the level descriptions but you will find these in the documents below and also in the KSF handbook.
Occasionally there may be a KSF Post Outline on the spreadsheet that will not be on TURAS Appraisal. This is because on the day e-KSF was decommissioned the KSF Post Outline was not assigned to any members of staff, only KSF Post Outlines in use were migrated to TURAS Appraisal.
NHS Service Now Portal – Click on the L&E Icon and fill in the relevant fields. You will receive an acknowledgement which will include a ticket number for your query. How to raise a query through NHS Service Now Portal.
0141 278 2700 (12700 internally) – choose option 3 for Learning and Education. Open 10.00am – 3.00pm, Monday to Friday
Please supply your GGC payroll number when you contact the team.
Learning Resource Overview
Supporting the development of your staff is an essential part of your role. It ensures your team members have the competence and confidence to provide the best possible service. This learning resource explores how to maximise the effectiveness of the KSF Personal Development Planning and Review process for your staff team.
How the Learning Resource works
The resource has 2 core elements and links to a wider learning pathway.
learnPro e-Learning Module (GGC:166 NHS Knowledge and Skills Framework) contains a range of information and resources to provide underpinning knowledge on the KSF Personal Development Planning and Review process and on good practice in developing your staff. It can be accessed on the learnPro platform and can be found under the CPD tab.
Virtual Sessions (1.5 hours) are also available for Reviewers and Managers with the focus on the application of learning around this, in particular to:
Give participants the opportunity to reflect on their role in developing their staff
Identify ways to make reviews more meaningful in practice
Identify key actions to progress KSF PDP&R in participants own area
Who is this Learning Resource aimed at?
Any Manager or KSF Reviewer in NHS Greater Glasgow and Clyde who has responsibility for managing or reviewing NHSGGC staff in their teams. This includes Managers and KSF Reviewers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC and require to support NHS staff with their KSF PDP&R.
Pre-Requisites
For Reviewers/ Managers who are attending the Virtual Sessions within this resource, there are some pre-requisites prior to attending. They should:
Complete the learnPro e-Learning Module (GGC 166 NHS Knowledge and Skills Framework) which provides underpinning knowledge and resources
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner Self-Service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Course dates
Wednesday 16th July 2025, 9.30 am – 11.00 am (MS Teams)
Wednesday 10th December 2025, 9.30 am – 11.00 am (MS Teams)
You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.
Please note booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.
Guidance on how to search for Learning and Development on eESS can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via Login (scot.nhs.uk).
If you have any queries around the KSF PDP&R process, please contact the Learning and Education Support team on 0141 278 2700 option 3.
Last updated: 26/06/2025
Update March 2022
This resource is being redeveloped. More training will be added when it is confirmed new sessions are scheduled in 2022.
Communications training currently available can be accessed from the headings below:
Anticipatory Care Planning (ACP) Communication Skills Training
We have developed a training session to help staff reflect on the best way to incorporate ACP conversations into their everyday practice.
Provider: Macmillan ACP Programme Team
Duration: 2 hours
Bereavement Awareness Sessions for Staff
These brief sessions aim to increase your understanding, and help you feel better informed and more confident in communicating with and supporting grieving families.
Provider: Child Bereavement UK/NHSGGC Bereavement Service
This Workshop is licensed and is appropriate for all staff groups. The Sage and Thyme Workshop is based upon evidence relating to core communication skills, psychological assessment and support.
The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support. The workshop uses a mix of small group work, lectures and interactive rehearsals based on participant’s scenarios to teach and demonstrate a structure approach to noticing distress, hearing concerns and responding helpfully.
NB. In addition to the calendar sessions this training can also be delivered on request to teams or groups.
Provider: Acute Palliative Care Practice Development Team
Communication Skills – Realistic Conversations: Skills To Support TEP Conversations
A Treatment Escalation Plan (TEP) is a communication tool which is helpful in hospital when a person with serious illness has the potential for acute deterioration or may be coming towards the end of their life. Sometimes doing everything possible may actually lead to harm – to more suffering and distress rather than less – and without any particular gain. What can be done and what should be done may not necessarily be the same thing. Treatment Escalation Plans should be discussed and made based on personalised realistic goals rather than ‘one size fits all’ treatment.
The aim of this module is to provide staff with a general understanding of the Anticipatory Care Planning process. The module is in 6 sections, each covering a different aspect:
What do we mean by Anticipatory Care Planning?
Who needs an Anticipatory Care Plan
Why is Anticipatory Care Planning required?
When should an Anticipatory Care Plan be discussed?
How do we have good Anticipatory Care Planning conversations?
Where can we store and access Anticipatory Care Planning information?
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
There are over 4000 Deaf people using British Sign Language (BSL) in the NHSGGC area. By law, we must provide an interpreter for our Deaf patients, both at health appointments and when they are in hospital. This new video has been produced to show staff how and when to book a British Sign Language Interpreter for patients. It explains why it is so essential to provide interpreting support for our Deaf patients and looks at additional methods of communication.
Provider: LearnPro – Equality and Human Rights Team (CIT)
Duration: 1-2 hours
Conflict and Challenging Behaviour
This course is suitable for staff who have minimal direct contact with patients or members of the public but may be exposed to occasional verbal abuse e.g. in reception areas where staff work behind desks or screens. This course focuses on risk assessment, self awareness, proactive service delivery and good communication skills. Access this training in the Specialist Subject section of LearnPro.
In order to manage conflict you will need to learn about the causes of conflict and how you can minimise the effects or prevent conflict from occurring. It is also important to know what do if conflict does occur in order to support your team and deal with any adverse effects.
An increasingly important communication skill for anyone involved in supervisory management is that of managing effective meetings. Whether the meetings are low key or of great significance, the principles and issues are the same when it comes to chairing them successfully and this module will guide delegates through the skills and tasks required to master.
This module offers you the opportunity to explore the principles and practices of the NHSGGC Carers Pathway, how carers are identified, provided with relevant information and signposted to support.
This programme is now closed for 2025 entry. Information regarding 2026 entry will be out in December 2025.
Overview
The Business Management Graduate Apprenticeship is an academic programme fully funded by the Scottish Funding Council. It will equip you with the skills and knowledge to tackle real-world challenges in the workplace while working towards an Honours Degree in Business Management.
What is the BA (Hons) Business Management programme?
The BA (Hons) Business Management (Graduate Apprenticeship) is a work-based learning programme which is designed to meet the needs of aspiring managers. This academic programme is delivered by Glasgow Caledonian University (GCU) in partnership with NHS Greater Glasgow and Clyde, and the following business management streams are offered for 2025 entry:
Business Management, aligned with Chartered Management Institute (CMI)
Business with HR Management aligned with Chartered Institute of People and Development (CIPD)
Key Benefits
Earn a BA (Hons) in Business Management without leaving your role in the NHSGGC, gaining expertise in leadership, operations, project management, and financial decision-making, tailored to your responsibilities within the NHSGGC.
Enhance your credibility as a healthcare leader while applying your learning directly within the workplace to improve systems and processes within your role.
Develop the confidence and qualifications to progress into leadership roles within the healthcare sector.
Fully funded opportunity, as all tuition fees are covered by the Scottish Funding Council (SFC) through the Student Awards Agency Scotland (SAAS).
How it works?
Applicant discussion with line manager on personal development plan
Commencement date; mid September 2025
Duration: 4 years or shorter depending on you prior qualifications and experience through Recognition of Prior Learning (e.g., through either education or work experience) may qualify you for an advanced entry.
Format: a combination of work-based learning, self-directed study, live online classes, and 12 on-campus teaching days per year.
Assessment: this course has no exams. Assessments for each of the 6 modules per level will consist of course work, projects and assignments. This varied approach complements our combination of academic education and practical work experience, providing a comprehensive assessment of apprentices through various means.
Support
You will be guided by GCU academic and professional staff, Learning and Education team and NHSGGC based mentors throughout your learning journey.
Who can attend?
Any aspiring manager who (as part of their PDP) is aiming to move into a management/supervisory role. This programme is also open to any current manager in NHSGGC who is looking to obtain a formal and recognised qualification as part of their CPD.
Entry Requirements/Criteria:
NHSGGC Requirements
You must be compliant with all statutory and mandatory training by the time of submitting your application
Attending on this programme must have been discussed and recorded on your latest/up to date PDP&R by the time of submitting your application
Manager approval/endorsement (Statement of supports will be requested from your line managers stating that they support you, in being provided with the relevant time away from work to attend University and live online classes)
University Requirements
You can check the GCU entry requirements tab, via the links below:
Promotion to register interest; 23rd Dec 2024 – 10th Jan 2025
Information sessions with the NHSGGC and GCU Programme Leads on 22nd Jan 2025 (1400-1500 hours) and 23rd Jan 2025 (1100-1200 hours)
NHSGGC application submission, process and selection; Feb 2025
GCU application submission; open and close; end of Feb/early March 2025
GCU Selection process, March 2025
Confirmation (outcome advised to candidate); April 2025
Commencement date; mid Sep 2025
Last updated: 28/01/2025
There are many different routes which enable people to start a career within the NHS. In NHS Greater Glasgow and Clyde we aim to offer a variety of opportunities. Some will help individuals make career choices by providing an insight into the various roles within our organisation and others will support people to develop knowledge and skills that may assist them into future employment.
Get Ready For…
Medicine 2025 Programme
The programme of activity for Get Ready for Medicine will take place as follows:
January to March – Online evening lecture events and half day careers insight workshops for S5, gap year and access students and postgraduate applicants planning October applications
June to July – NHSGGC will support delivery of Medic Insight Glasgow Programme (please make sure you are following Medic Insight Glasgow social media platforms)
September to October – Online evening lecture events and half day workshops for S6 pupils making applications in October
Applications are now open for Get Ready for Medicine 2025
We will also be running an online session (widening access) on Tuesday 19th November for any S2 – S4 pupil who is considering a career as a doctor, applications can be made on the following link:
NHS Greater Glasgow & Clyde will be running Get Ready for Medicine events for senior phase school pupils, living or studying in our catchment area and planning to apply to medical school through UCAS in October 2025. These events have been designed in collaboration with the University of Glasgow and have replaced traditional “shadowing” for work experience.
This will include: – In-person workshop events at the NHS Scotland Skills and Simulation Centre in Glasgow.
These will give experience of medical school style tutorials, ethics discussions and some practical sessions such as blood-taking on manikins and basic life support.
– An online lecture evening “Speed through the Specialities”
– Face-to-Face Work Experience Workshops: Get Ready for Medicine
This event open to senior phase pupils who are applying to medical school next October who hasn’t previously attended a GRfM workshop event.
We would also advise to make sure you have a look at the information below for the Reach Programme and Medic Insight Glasgow Programme. Also make sure are following Medic Insight Glasgow social media platforms (i.e. Facebook) for the Medic Insight Glasgow Programme and some Guidance for aspiring doctors from current medical students.
This event is open to anyone who is applying to medical school next October who hasn’t previously attended a GRfM workshop event.
We would also advise you to look at the information below for the Reach Programme and Medic Insight Glasgow Programme. Also make sure you are following Medic Insight Glasgow social media platforms ( ie Facebook) for the Medic Insight Glasgow Programme and some Guidance for aspiring doctors from current medical students. See more details below:
Read what the Medical Schools Council advises on the type of work experience needed to support your application to study Medicine. You should also visit the entry requirement pages of the university you wish to apply to for detailed information about the application process.
Please Click Here for more information regarding Get Ready For Medicine Programme.
***Please note that NHSGGC does not host “Shadowing” within a number of professions including Medicine. All requests for careers insight, to source placements or support self found placements for Medicine will be re directed to the Get Ready for Medicine Programme.***
Nursing – 2025 Programme
The NHSGGC Get Ready for Nursing Programme is a 1 day face to face programme delivered by NHS and Educational Professionals to support your UCAS application to study Nursing or Midwifery.
This is only open to senior phase pupils (S5/S6) on track and with an intention to pursue a career in Nursing. Priority for places to those submitting an application via UCAS for enrolment in the next academic year.
This programme will run on 3 separate dates (16th, 17th & 19th June). Applicants are only required to attend one session and will be asked to select a preferred date.
The Get Ready for Nursing Programme has been postponed until later in the year. Any applications do not need to be resubmitted and we are still taking new applications. Further clarity of dates to follow.
The programme delivered by NHSGGC Nursing Staff and colleagues form Universities and Colleges.
Activities include:
Discussion workshops hosted by Nursing and University/College Admissions teams:
the application process for Nursing and Midwifery
life as a Student
life as a Nurse or Midwife
Career Pathways within Nursing
Click here to find out more about Nursing Professions or visit https://www.careers.nhs.scot/careers/explore-our-careers/nursing/
Applications for our June 2025 programme are now open.
Click here to find out more about Midwifery as a profession or visit https://www.careers.nhs.scot/careers/explore-our-careers/midwifery/
Physiotherapy – 2025 Programme
NHS Greater Glasgow & Clyde are running Get Ready for Physiotherapy events for all school pupils, school leavers, gap year students and postgraduates living or studying in our catchment area and planning to apply to Physiotherapy courses through UCAS in 2025. These events have been designed to replaced traditional “shadowing” for work experience.
The intention is to deliver a meaningful programme of activity that will give participants more to speak about within your application and at interview.
The programme delivered by NHSGGC Newly Qualified and Experienced Physiotherapy staff.
Activities include:
Discussion workshops that include
the application process for Physiotherapy
life as a Student
life as a Physiotherapist
career pathways within Physiotherapy
Dates:
This will include 2 virtual sessions each year:
1st on 26/3/25 from 0900-1500
2nd date TBC
This has replaced the in person sessions. The content of these sessions will include advice on entry requirements and presentations from different areas of physiotherapy. This event open to anyone who is applying to study Physio in October 2025 who hasn’t previously attended a physio placement. We would also advise to make sure you have a look at the information below.
Click Hereto find out more about the profession or visit https://www.careers.nhs.scot/careers/explore-our-careers/allied-health-professions/physiotherapist/
Click Here to find out more about other careers in NHS Allied Health Professions or visit https://www.careers.nhs.scot/careers/explore-our-careers/allied-health-professions/
Podiatry 2025 Programme
NHS Greater Glasgow and Clyde Get Ready for Podiatry Programme
Ready to consider the future? Could Podiatry be the career for you?
Stay curious and join us on the NHS Greater Glasgow and Clyde Get Ready for Podiatry programme to find out more.
The NHS Greater Glasgow and Clyde Get Ready for Podiatry programme is a timetabled opportunity delivered by the NHS Greater Glasgow and Clyde Podiatry Service in collaboration with Higher Education Institutions and offers a hybrid experience to explore Podiatry as a profession.
This programme will offer a unique work experience opportunity for all who are considering Podiatry as a career option whether this be as a qualified podiatrist returning to practice, a school leaver or mature student
The programme will be delivered in 2 parts with the online element on 20th March & the in-person element between the 24th – 28th March in half day sessions (successful candidates will be allocated a half day slot on one of the dates for the in-person session)
Within this opportunity we will offer a virtual session to explore the following:
The podiatry profession
Podiatry in NHS Greater Glasgow and Clyde
Guidance on routes of access to Podiatry courses
We will also offer in person work experience in NHS Greater Glasgow and Clyde including the following:
Senior Phase Pupils/Adults – Self Found if no Get Ready Programme
If there is no Get Ready Programme covering your field of interest then applicants are required to source placements by themselves i.e. we do not match applicants to host supervisors. A request for this type of placement should be made directly to the department of interest who will negotiate the content and length of the placement. If a placement can be accommodated the host department will contact the Learning and Education team to confirm the arrangements.
In order to access a placement within NHSGGC (even if you have identified a host department by yourself) pupils must complete the Self-Found Placement Request.
The NHS GGC supervisor will then confirm the placement by complete the Supervisor Confirmation Form. By completing these form you are agreeing that the placement will commence.
Please use the links for more information on these areas.
Administration Career pathway Toolkit
The Career & Education Pathway Toolkit is a visual guide that help identify the relevant requirements for each admin post within PAT (Professional Administration Transformation) admin family. Covering from modern apprentice through each of the bandings up to senior management levels. It can help with career progression or upskilling in your current role.
This course is designed to help our senior managers to promote and achieve the highest ED&I standards and getting the best performance from their teams by valuing the diversity across the workforce.
It aims to ensure a consistent understanding about how best to lead teams in a way that respects diversity, promotes an inclusive workplace and treats all staff equitably by Integrating EDI into a broader people centred approach to people management.
Course Provider: Learning and Education in partnership with City of Glasgow College
Duration; 3.5 hours
Method of Delivery; Hybrid- mix of In person and Online (MS Teams)
Who should attend
Any senior manager (Band 7 and above) in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
Pre-requisites
Familiarity with the following resources will be useful:
Click here to see the available dates and book a place. If dates do not appear on link then they are fully booked. In this case please add your name to the waiting list and you will be offered first when new dates become available.
If you need any information on specific course content or booking process, please do not hesitate to contact Learning and Education Support Service on 0141 278 2700 (Option 3).
Last updated; 28/05/2025
Course Overview
This course is designed to help our people managers to promote and achieve the highest ED&I standards and getting the best performance from their teams by valuing diversity across the workforce.
It aims to ensure a consistent understanding across all current managers about:
• How best to manage teams in a way that respects diversity, promotes an inclusive workplace and treats staff equitably
• How to Integrate ED&I into a broader people centred approach to people management, and also
• Some of the key supports, policies and processes that managers can draw on and apply to enable that approach.
Course Provider: Learning and Education in partnership with City of Glasgow College
Duration; 3 hours
Method of Delivery; Online (MS Teams)
Who should attend
Any middle manager (up to Band 6) in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
Pre-requisites
Familiarity with the following resources will be useful:
Click here to see the available dates and book a place. If dates do not appear on link then they are fully booked. In this case please add your name to the waiting list and you will be offered first when new dates become available.
If you need any information on specific course content or booking process, please do not hesitate to contact Learning and Education Support Service on 0141 278 2700 (Option 3).
Last updated; 28/05/2025
Course Overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to harassment at work. The main aspects of addressing harassment concerns including roles and responsibilities, policy framework and sources of advice and support will be covered.
Learning Outcomes
By the end of this module delegates will be able to:
Demonstrate an understanding of the Bullying and Harassment policy, and more specifically Sexual Harassment.
Create a safe and inclusive environment where everyone feels valued and respected.
Recognise responsibilities in line with organisational and NHS Scotland’s values to ensure everyone is treated with dignity and respect.
Be able to carry out the manager’s role to address harassment in the workplace at the earliest opportunity.
Awareness of the range of actions and support available.
Know how to access information resources, support and advice.
To describe best practice and ensure it happens.
To share knowledge of formal and informal approaches/interventions.
Who should attend?
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
HWB1 – Promotion of Health and Wellbeing
Course Provider: Human Resources and Learning and Education Duration: 1 hour Webinar via MS Teams
Pre-requisites and other supporting resources
All potential candidates should explore the followings:
Please use the eESS Learner Self-Service Facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses.
Remember to have your eESS User ID and password available to access the system. If you have forgotten your log in details for eESS then please use the Login Assistance link in the sign in section.
If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner Self-Service Facility.
Partnership Staff
Please use our self service enquiry portal and leave an enquiry with your full name, email address, where you work (Directorate and sector) and the course date (preference and back ups if possible) you would like booked on.
You can also register for an account on this link if you do not have one already.
You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.
Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.
Guidance on how to search for Learning and Development on eESS OLM can be found here.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).
Last updated: 16/05/2025
Supporting Patients With A Dual-sensory Loss
An awareness event for NHS staff – delivered by Deafblind Scotland
This discussion and learning event is designed to give an understanding of deafblindness and of the communication and support needs of deafblind people. The session will give focus to the experiences of patients using healthcare services and how to reduce barriers within NHS appointments.
The event also offers the opportunity to learn about the communication needs of deafblind people and to practice some basic deafblind manual communication skills.
The session will be facilitated by a trainer from Deafblind Scotland who has learned experience as a person with dual sensory loss.
Click on the link to book a place for your preferred date.
Arranging face-to-face training
As an alternative, there are a limited number of face-to face sessions available.
If you would like to arrange a tailored session within your workplace or for your team, then contact Martin Patterson from the Equality and Human Rights Team for more information and to discuss any requirements you might have for this training.
