What Matters To You? Day 2023 Case Studies
“Small conversations every day create the biggest change in every way #WMTY23”
The International ‘What Matters To You Day’ (WMTY) was hosted on Tuesday 6th June 2023. Within NHSGGC our aim is to promote the importance of having a WMTY conversation every day.
Asking “What matters to you?” is about listening and understanding what really matters to people, including, patients, residents, service users, family members and colleagues. WMTY conversations empower people to be involved in decisions about their own health and care, greatly improving their outcomes.
Throughout the week of WMTY Day, 5th – 9th June 2023, the Person Centred Health & Care Team shared case studies of WMTY conversations, with the aim of celebrating and encouraging meaningful conversations between those providing care and the people/families who receive it. These conversations help identify what is important to people and create a meaningful partnership with them, allowing them to be involved in decisions about their health and care which can greatly improve their wellbeing and outcomes.
In the below recordings, you will hear from a range of people in their experience of a WMTY conversation from different services across NHSGGC.
Emma’s Story
In our first film, Emma shares her experience of a WMTY conversation, how it made her feel and the impact it had on her care whilst she was in hospital. By asking this simple yet effective question, Emma felt listened to and empowered, whilst she was a patient at the QEUH, highlighting just how important it is to have what matters to people at the heart of person-centred care.
Kirsty’s Film
Kirsty shares her experience of a particular WMTY conversation with a patient, in ward 2 of Glasgow Royal Infirmary, which stood out to her and helped Kirsty to tailor the patient’s care to better support her needs and help her achieve her goals. Kirsty tells us how this conversation shaped her understanding of WMTY conversations and the benefits of asking each patient what matters to them.
Jan’s Story
In this video, we hear from Jan, who is a full-time carer for her husband, and Jenny, Anticipatory Care Programme Manager. In sharing their experiences, they highlight how important it is to have WMTY conversations, not only people being cared for, but also for the people caring for them.
Kathleen’s Story
In this video, Kathleen, a patient at the Royal Alexandra Hospital diagnosed with Guillain-Barré syndrome, 13 days before her wedding shares her experience of a WMTY conversation she had; how the staff caring for her took her needs and wishes into account when creating her treatment plan, and just how powerful a WMTY conversation can be. The team at the RAH share with us how they rallied behind her, championed her and empowered her to overcome the barriers she was facing and supported her to meet her goal of walking down the aisle on her wedding day.
Tauseeb’s Story
In this video, we hear Tauseeb’s story. Tauseeb is profoundly deaf and his experience of a WMTY conversation happened when his son was diagnosed with cancer at the Royal Hospital for Children, an overwhelming time for Tauseeb and his family. Tauseeb shares with us the impact the WMTY conversation with his son’s medical team had, the actions they took to ensure they could fully communicate with him, inform him of his son’s treatment plans and enable him to ask any questions, effectively removing any communication barriers he had previously faced.
If you have questions, please contact the Person Centred Health and Care team person.centred@ggc.scot.nhs.uk