Are you looking after someone when you are not at work? If this is you, then you could be a carer.
You may not identify yourself as a carer – you may see yourself as a partner, sister, brother or friend, and this relationship will not change. However in recognising yourself as a carer, this entitles you to certain rights and access to information and support, specifically for you as a carer that may assist you in your caring role. This may also be helpful for the person you care for.
The NHS Scotland Special Leave policy defines a Carer as ‘someone who has responsibility for a family member, partner, friend, or another individual who relies on the employee.’
Many carers say they do have a good balance between caring and being able to do other things in life. However for some, trying to balance working life and caring can be stressful and can affect health and wellbeing.
“Research tells us that it is important to understand how caring can have an impact on wellbeing and to ensure that appropriate supports are put in place to maintain the health and wellbeing of the carer.”
We understand that it can be difficult at times to balance working life and being a carer. For this reason, we want to recognise and value our staff who are carers and raise awareness of the help and support that is available.
Help and Support
If you do look after someone, support is at hand. This includes supportive NHS Greater Glasgow and Clyde Policies and local community-based services dedicated to carers. Even if you do not need this help and support just now, it is good to know there are services out there should you need this in the future.
You can find out more information on support available, please visit our dedicated NHSGGC Carers page.
There are dedicated support services across Greater Glasgow and Clyde area and further afield. These services provide practical and emotional support for you as a carer and they understand what it means to be a carer. The support these services provide can also help the person you look after.
What do carer support services provide?
Practical information for you. They will let you know about your rights as a carer and what help and support is available for you.
Emotional support and a listening ear for you.
Access to training that will support you in your role as a carer.
Information about financial support that may be available for you or for the person you look after.
Information about how to access short breaks from providing care.
There is a dedicated Staff Health page which provides information and support for staff on a range of health topics and factors that can impact on our health, all in one site.
The Spiritual Care team can also provide confidential, compassionate, inclusive, non-judgemental, person-centred spiritual, emotional and bereavement care and support. You’ll find out more information on the Spiritual Care team webpage.
Support for Staff with Money Worries
In the current economic climate, many staff are experiencing money and debt problems, which can increase personal stress. NHSGGC has a number of resources to support staff.
Please visit the All About Money page for more information on managing your money.
A new Bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.
The new system, called BANKSTAFF, is used to manage bookings for the following staff banks:
Medical locums
Nursing and midwifery
Administration and clerical
The provider of this system worked with NHSGGC and developed a project plan which is managed by an Operational group comprising of HR, operational service colleagues and Staff Side colleagues.
A key improvement to the BANKSTAFF system is Employee Online (EOL). This is a self-service and booking app, managed through your mobile, tablet or desktop computers which will allow bank workers to, in the first instance, view all available shifts and place their availability onto the system.
In due course, it is intended that medical staff will be able to book shifts online. Future communications will provide more details of this new facility.
More information will be distributed explaining how you will be able to access the system. Keen an eye on HR Connect, StaffNet and Core Briefs for further updates.
The Medical Staff Bank provides temporary medical staffing cover for NHSGGC, across all training and non-training grades and specialities.
What are the benefits?
Quality: Help us offer patients the best quality care using NHSGGC-approved medical staff.
Flexibility: Access rewarding, relevant Medical Bank placements across NHSGGC reflecting the type and level of work you want to do.
Experience: Gain the experience you want in the specialty of your choice.
Weekly pay: You will receive your Medical Bank payments weekly.
Priority to all available vacant shifts requiring cover.
Paid accrued annual leave.
We look forward to receiving your application and welcoming you to the Medical Staff Bank.
September 2025 Public Holiday
Due to the public holiday on Monday 29th September 2025. Payroll requires to run the SSTS Weekly Payroll Export for (Week-ending 27th September) Week 26 early.
Timesheets for shifts worked in the period 19th September – 25th September 2025 require to be finalised/authorised by the Services prior to 12 midday Thursday 25th September 2025 via the Allocate BankStaff system to ensure payment.
Shifts worked: Friday 19th September – Wednesday 24th September 2025
Timesheets must be completely signed off by: 12pm on Thursday 25th September 2025
Date paid: Friday 3rd October 2025
Shifts worked: Thursday 25th September – Thursday 2nd October 2025
Timesheets must be completely signed off by: 12pm on Friday 3rd October 2025
Date paid: Friday 10th October 2025
LOOP
On the 30th April 2025, NHS Greater Glasgow and Clyde launched Loop, an eRostering communications tool supplied by RLDatix. This online booking App was deployed to replace Employee Online (EOL).
Loop provides the same functionality as EOL as well as including some new extras.
Further correspondence will be distributed with additional information and user guides to provide guidance on how to start using this App.
Whilst Substantive staff can download the app, they will not be able to fully utilise the functionality until rostered on Optima (core rostering tool also provided by RLDatix in replacement for SSTS). The Optima implementation plan will be communicated to all staff in due course.
What to expect
24/7 access to the communication tool provided via URL or Mobile App
Book bank shifts on the go
Get notifications when bank shifts become available
View and manage your roster anywhere at any time
Get notifications on request approvals and new shifts becoming available
Stay in the loop with your colleagues and our latest news
Connect with colleagues and send direct messages to each other
Get auto-added to staff groups, based on your roster, to chat with your team
Get the latest workplace news and updates direct to your newsfeed
HEPMA (Hospital Electronic Prescribing and Medicines Administration) Update
HEPMA is Hospital Electronic Prescribing and Medicines Administration. This is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC.
Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients.
Nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.
HEPMA will link with TrakCare for patient demographics and movements.
A new capability to import discharge medicines from HEPMA into Clinical Portal IDL is now available for use for existing HEPMA/Clinical Portal users. This follows a successful pilot at sites within the board.
This capability brings a number of benefits to service system users and patients including:
Reduced manual transcription time and effort for discharge of medicines
Quicker and more efficient generation of IDLs
Quicker discharge process and experience for patients.
Quick Reference Guides detailing how to use the new capability (use of which is optional) are available on HEPMA StaffNet Support Site.
HEPMA Facilitators are visiting key sites to raise awareness and provide user support for the new capability. Telephone support is also available. For urgent issues log a call via #650.
For new non urgent incidents and all account related requests, please access the eHelp icon on your desktop.
For non-urgent clinical or ward queries, you can contact the HEPMA Pharmacy Team on nhsggc.hepma@ggc.scot.nhs.uk (this email address is not monitored 24/7)
FairWarning – Appropriate Access to Clinical Records Information
NHSGGC has a moral and legal responsibility to protect the confidentiality of the data it holds and patients expect the information we retain about them will be kept secure and confidential. Your job role may give you access to patients’ clinical information and you are reminded of your responsibility to access only the information that is required to allow you to carry out your legitimate duties. This includes never accessing HEPMA records on occasions where either you or somebody you know personally is receiving treatment as an inpatient.
To protect against inappropriate access to records, the Board continues to use an audit system called FairWarning which was put in place to provide assurance that clinical information is kept safe. The system provides the Information Governance Team with daily audit reports from clinical systems which allows them to monitor and investigate any potential inappropriate access to records, including staff accessing their own records and those of family members. If, after investigation, a record is found to be accessed inappropriately, then a formal discussion between the member of staff and manager will take place and depending on the severity of the breach, there could be a number of consequences including refresher training and/or formal disciplinary action. Some good practice tips are:
1. Never share passwords with other colleagues or managers.
2. Keep your LearnPro Safe Information Handling Training up to date.
Staff are reminded that if they wish to access their own health information, they should submit a subject access request. The Board’s Subject Access Policy provides the relevant information and forms needed and can be found here Subject Access Policy.
If you have any questions on FairWarning or data protection in general, including training, please visit our Information Governance Knowledge Hub, or contact the Information Governance Team:
Joan Docherty – Medical Staff Bank Supervisor Telephone: 0141 278 2671 Email: Joan.Docherty@nhs.scot
Stephen Meechan – Medical Staff Bank Call Co-ordinator Telephone: 0141 278 2528 Email: Stephen.Meechan@nhs.scot
Arlene Connelly – Medical Staff Bank Call Co-ordinator Telephone: 0141 278 2574 Email: Arlene.Connelly3@nhs.scot
Medical Staff Bank Opening Hours
Monday to Friday: 8.00am to 6.00pm
Public Holidays 10.00am to 3.00pm
Closed Christmas Day and New Years Day
Urgent medical locum shift requests out with Medical Bank opening hours ie after 6.00pm to 8.00am Monday to Friday and Friday 6.00pm to 8.00am on Monday, are dealt with by Litmus Workforce Solutions, the Board’s managed service provider, and their out of hours contact details are:
NHS Greater Glasgow and Clyde Admin and Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.
We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.
Bank workers are registered with NHSGGC Admin and Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months.
(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract)
What we do
The Admin and Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.
NHS Greater Glasgow and Clyde (NHSGGC) has an Administration Bank which is accessible by all services.
The purpose of this to provide immediate administrative cover for departments; to provide resources for short term vacancies up to a maximum duration of 3 months for Band 2, 3 and 4.
Where a vacancy is expected to last beyond 3 months then the post must be processed through the Directorate/HSCP/Corporate Vacancy Control Review Group, with consideration given to alternative hiring and contract arrangements.
Any position which reaches a duration of 3 months and requires to be extended must then be progressed through the Directorate/HSCP/Corporate Vacancy Control Review Group. Engagement will take place with the Staff Bank prior to this date to allow appropriate time for consideration of the vacancy.
Administrative and Clerical Bankstaff (Booking system)
Bankstaff (Booking system)
The bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017. The new system, called Bankstaff, and is used to manage bookings for Administration and Clerical Bank
Once the bank staff office receive the completed Admin & Clerical booking request from, they will be responsible for adding the shifts to the bank system. Should you require additional shifts to be added, please contact the bank office
Following the shifts being completed, the authoriser(s) are required to access the Bankstaff system and electronically confirm the shift has been worked, and then finalise the timesheet to allow the shift to be paid.
Authorisers will be provided with log-in details for Bankstaff by the bank office.
The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday, to allow the shift(s) to be paid the following Friday.
The Workforce Employability Service offers specialist guidance and advice to all NHS Greater Glasgow and Clyde services to support local delivery of our organisation’s workforce employability objectives. The overarching aim is to support development of an appropriately skilled workforce from a diverse background which will meet current and future service demands.
The Workforce Employability Service supports:
Development and implementation of a wide ranging strategy for employing young people and other under represented groups within the workforce in partnership with NHS Greater Glasgow and Clyde service managers
Comprehensive project management and delivery of the NHS Greater Glasgow and Clyde Modern Apprenticeship programme, in line with NHS Greater Glasgow and Clyde objectives, nationally set targets, workforce plans and service redesign
Promotion of NHS Greater Glasgow and Clyde as an employer of choice by raising awareness of the broad range of jobs, apprenticeships and careers, and pathways into these, through a range of methods including: development of a new suite of on line careers resources, a revised model of schools work experience now refereed to Career Insights and schools engagement programme
Development of new pathways into employment for 16 to 24 year olds, in partnership with NHS Greater Glasgow and Clyde services and external stakeholders, with provision for under represented groups with specific barriers to employment
Ongoing development and management of the NHS Glasgow and Clyde Schools Careers Insight programmes.
Please note we have had modify the way we deliver routine Occupational Health activity in response to the Covid-19 pandemic.
The NHS Greater Glasgow and Clyde Occupational Health Service provides specialist advice to support you at work on all matters relating to your health and wellbeing.
We are a multidisciplinary team made up of specialist Occupational Health Nurses, Registered nurses, Physiotherapists, Occupational Health Physicians, Counsellors and administration staff.
Our aim is to improve the health and wellbeing of all employees and help to ensure that they have a healthier, safer working environment.
We are a SEQOHS Accredited Occupational Health Service.
There is more to working in the NHS than Doctors and Nurses – the NHS employs people in more than 350 different roles.
The Workforce Employability Team supports Schools, employability organisations and community groups to promote the NHS as an employer of choice and help people develop a better understanding of NHS jobs and careers and pathways into these.
The following resources should help your students and clients explore a wide range of NHS careers and help them better understand that there is an NHS career is for them that matches their interests and skills and meets their aspirations.
Routes into the NHS – Infographic
Find the pathway to an NHS career that matches your skills and experience:
NHSGGC is keen to ensure that school pupils have access to accurate information in relation to NHS careers and pathways and recognise our role providing advice and guidance in the school environment. Our schools engagement programme aims to inform, educate and entertain. We help broaden pupils job aspirations, tackle stereotypes about jobs and careers and most importantly highlight the huge range of career opportunities and career pathways within the NHS.
Our engagement programme supports your school’s careers provision as it will help your pupils to link their subject choices to career pathways and supports student aspirations through supportive encounters with employers, employees and role models. We engage with schools through a range of activities:
NHS Careers Ambassadors
Careers events
Virtual visits.
NHS Careers Ambassadors
Our NHS Profession Ambassadors work in a wide range of roles. They can talk to your students about their specific profession, raise awareness of the wide range of NHS Careers, host discussions to support subject choice and share their own career stories. We can tailor session for a specific age group or subject area or Job Family.
Our school visits programme can include virtual visits to schools. These visits can take the form of:
Q&A session specific to a profession
General advice and guidance on subject choices
NHS careers pathways and entry routes
Apprenticeships awareness sessions
Mock interviews.
What you need to know when making a request
There is no charge for the visit or talk
We will prioritise requests from schools within the NHSGGC Board area. If you are outside our catchment area please contact the HR Department for your local health board for support
We will endeavour to support any request attendance at careers events and parents evenings however we give priority to schools within SIMD 1 and 2 areas or schools who have not had a visit from us before.
How to Organise a Visit
Although we endeavour to arrange a session at your school, we may redirect your visit request to one of our timetabled events or sessions.
1. Decide which of the sessions we offer is most suitable for your class or year group
You may want to bring a number of classes together or ask our Ambassador or the Careers team to address an assembly.
2. Contact us with your request
We will endeavour find a suitable Ambassador you but please note that our Ambassadors are also NHS Professionals delivering a service to patients therefore a minimum of 4 weeks notice is required and we cannot always guarantee your preferred date(s).
Email your request with as many details as you can give us by emailing mark.goldie@nhs.scot
3. Let us know your objectives
For example, is it to support a particular subject area or to give a general overview as part of the careers programme? Please give details about the age of your students so we can tailor the talk.
4. Prepare your students
Tell your students about the visit/session. Ask them to think of questions they’d like to ask. If possible, share these questions with the Ambassador in advance.
5. Please allow enough time
We suggest our Ambassadors deliver a 15-30 minute talk followed by 15-30 minutes of questions and discussion.
Be prepared to remain with your students to ensure the visit/session runs smoothly.
6. Follow up
Consider follow-up lessons relating to the curriculum or careers. Your feedback is important. Please complete the online evaluation we will send you.
Terms and Conditions
By completing our request form you are agreeing to our terms and conditions.
We do our best to honour our bookings but we cannot guarantee against staff unavailability, illness, adverse weather conditions, transport problems, or other factors beyond our reasonable control.
If we cannot complete a planned visit, we will tell you as soon as possible and offer you the opportunity to make alternative arrangements.
If you can no longer host the scheduled visit, please tell us as soon as possible to allow us to either cancel the visit or reschedule it for a later date.
Future Nurse Programme
The Future Nurse campaign is a partnership between NHS Scotland Health boards and the Scottish Government to engage directly with pupils in primary schools and learn what Nurse does and to tackle gender stereotypes – its not just for girls.
The project was initiated by Colin McNulty, Senior Nurse Manager at NHS Grampian, who found that attitudes and ideas about nursing are formed as early as primary school for most children.
NHSGGC is currently planning a Future Nurse programme for Primary Schools
NHS Greater Glasgow and Clyde are keen to ensure that we have an appropriately skilled workforce to meet current and future service demands, and one that represents the patient population we serve
In an NHSGGC Apprenticeship you will be working in a real job and working towards a real qualification.
Our Apprentices develop their knowledge and skills on the job, and gain nationally recognised qualifications. We view apprenticeship as just the start of a much longer term career within the NHS and once you’ve successfully completed your apprenticeship, we will support you to transition into permanent employment.
Our Apprentices are paid at least the Scottish Living Wage with many earning above that level and are NHS Employees with the same benefits, allowances, annual leave entitlement and pension as all our staff.
Our Apprenticeships are open to anyone living in Scotland aged between 16 and 24 years (or 16 to 29 years for candidates with a disability or who are care experienced*) in line with NHS Greater Glasgow and Clyde Widening Access Strategy and in support of our Workforce Demographics and projections.
* The term “care experienced” refers to anyone who has been, or is currently in care. This includes kinship care where you are living/lived with a relative who is not your parent, or looked after with the help of social work, or living/lived in Residential care, Foster care, Secure care or Adoption.
NHS Greater Glasgow & Clyde Workforce Employability Team would like to invite young people to Join our Mailing List to receive email alerts when new Modern Apprenticeship vacancies are advertised.
Why choose an NHS Greater Glasgow and Clyde Apprenticeship?
Apprenticeships offer the opportunity to work and learn at the same time. By the end of the apprenticeship period apprentices have demonstrated that they have the knowledge and skills required for the job role and are competent and experienced workers. This approach of working and learning at the same time is enhanced by a formal Apprenticeship Framework which ensures apprentices gain national recognition of their knowledge and skills.
How is an NHSGGC apprenticeship delivered?
All of our Apprenticeships deliver an Industry recognised qualification. Some programmes are delivered in the workplace others may require you to attend college on a day release, part time or full time basis.
Our Apprenticeships are structured programmes that take the apprentices through the skills they need to eventually be working at the standard required for the role.
Our Apprentices study whilst they work. We do this through a combination study with our training providers, and off-the-job learning. This might be on one day a week, or a block of days at a time.
How much will I be paid as an apprentice?
Our trainees start on a minimum salary of the Scottish Living Wage and have access to all the benefits available to NHS Staff. This includes 27 days paid annual leave, 8 paid public holidays per year and enrolment in the NHS Pension Scheme.
What happens after I complete my NHSGGC apprenticeship?
The majority of trainees who successfully complete the NHSGGC Apprenticeship programme will be supported into permanent employment within the organisation.
We have established career pathways and development programmes within the organisation which support ongoing career development and support employees to work towards higher level qualifications, to develop their skills and progress within the NHS in Scotland.
If for any reason Apprentices chose not to remain with us on completion of training then they leave us with recognised qualifications and training, work experience and references, and a real advantage over other applicants in an increasingly competitive graduate job market.
NHS Greater Glasgow & Clyde Workforce Employability Team would like to invite young people to Join our Mailing List to receive email alerts when new apprenticeship vacancies are advertised.
Apprenticeship Frameworks in NHSGGC
Accountancy: Apprentices work in our Management and Financial Accounts Teams as Trainee Management Accounts Assistants
Business and Administration: Apprentices work in a range of Administrative roles in hospital, office and health centre settings
Construction (Joinery): Apprentices work in our Hospital Estates Teams as Trainee Joiners
Dental Nursing: Trainee Dental Nurses based at the Glasgow Dental Hospital and School
Electrical Installation: Apprentices work in our Hospital Estates Teams as Trainee Electricians
Engineering – Electronic and Mechanical: Apprentices work in our estates teams as Mechanical Fitters (Mechanical Engineering) and in our Medical Physics Teams as Clinical Technologists (Electronic Engineering)
Healthcare Support – Clinical and Non Clinical: Apprentices work in an range of roles supporting the delivery of hands on healthcare services e.g. Healthcare Support Workers and in services supporting the delivery of non clinical services e.g. Health Improvement
Life Sciences: Apprentices work in our laboratory services – Biochemistry, Haematology, Microbiology and Pathology as Biomedical Support Workers
Pharmacy: Apprentices work as Pre-registration Pharmacy Technicians and are based in our Hospital and Community Pharmacies
Plumbing: Apprentices work within our Hospital Estates Team as Trainee Plumbers
Procurement: Apprentices work within our Procurement function as Trainee Purchasing Officers
NHS Greater Glasgow & Clyde Workforce Employability Team would like to invite young people to Join our Mailing List to receive email Alerts when new MA vacancies are advertised
Did you know
There are more than 100 Apprenticeships pathways available:
In the run up to Scottish Apprenticeship Week 2025, NHS Greater Glasgow & Clyde Workforce Employability Team would like to invite young people to Join our Mailing List to receive email alerts when new MA vacancies are advertised
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