Our Service
The NHS Greater Glasgow and Clyde Nursing and Midwifery Staff Bank teams are here to help when there are planned, or unplanned, shortfalls in the levels of nursing and midwifery staff.
We provide registered and non-registered nursing and midwifery staff to our hospital wards, outpatient clinics, health centres and community settings. The Nurse Bank has approximately 15,000 temporary staff providing shift cover 24/7, 365 days a year.
Bank workers are registered with NHSGGC Nursing & Midwifery Staff Bank and are available to fill short-term shortfalls in manpower resource. The service helps to provide safe, effective, person-centred care for patients across Glasgow and Clyde.
What we do
The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.
How to contact NHS Greater Glasgow and Clyde Staff Bank
Location
NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ
Nursing & Midwifery, Recruitment and Pay Enquires
- Telephone: 0141 278 2555
- Email: staff.bank@ggc.scot.nhs.uk
Opening Hours
Staff Bank
Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day and New Year Day
Recruitment and Pay Enquires
- Monday to Friday – 9.00am – 5.00pm
- Closed all public holidays
Telephone Options
- Our contact number for all enquires is 0141 278 2555.
Staff Bank Contact Numbers
Contact Centre
- Telephone: 0141 278 2555
Contact Centre Team Lead
Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk
Contact Centre Team Lead
Andrew Stewart
Telephone: 0141 278 2595
Email: Andrew.Stewart2@ggc.scot.nhs.uk
Contact Centre Supervisor
Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk
Contact Centre Supervisor
David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk
Contact Centre Manager
Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk
Nurse Manager
Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk
Nurse Manager
Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk
Nurse ‘Manager
Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk
Pay Enquiries
Payroll Cut Off Deadline
The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1st July 2017 .
Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.
The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.
All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday.
Thursday night shifts can now be paid the following Friday i.e:
Shift: Thursday Night shift 7.30pm to 7.30am
If signed-off by Friday midday will be paid the following Friday.
Payroll Cut Off Deadline (Easter 2024)
| Week | Shifts Worked | Shifts to be signed off not later than | Payment Date |
| 52 | 15/03/24 – 20/03/24 | 12pm on Thursday 21st March | 28/03/2024 |
| 53 | 21/03/24 – 25/03/24 | 12pm on Tuesday 26th March | 05/04/2024 |
| 1 | 26/03/24 – 04/04/24 | 12pm on Friday 05th April | 12/04/2024 |
Rates of pay
If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
Points 00 & 01 = £23,362 (£11.9477 per hour)
Points 02, 03, 04 & 05 = £25,368 (£12.9736 per hour)
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
Points 00 & 01 = £25,468 (£13.0247 per hour)
Points 02, 03, 04, 05 & 06 = £27,486 (£14.0568 per hour)
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
Points 00 & 01 = £30,229 (£15.4596 per hour)
Points 02 & 03= £32,300 (£16.5187 per hour)
Points 04, 05, 06 & 07 = £37,664 (£19.2620 per hour)
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
These annual salary value are re-assessed by the Government in April of each year.
News & Events
NHSGGC Staff Bank Newsletter
Previous Newsletters
Frequently Asked Questions
Conditions of Nursing & Midwifery Registration
Question: I am looking to travel abroad for six months of the year, can I stay on the Nurse Bank?
Answer: No, if you are not going to be available to undertake shifts you must advise the Staff Bank
Question: Can I refuse to move wards/site from the ward/site I was originally booked for?
Answer: No, once a Bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.
Question: I have just found out that I am pregnant, is there anything I need to do?
Answer: Yes, For Bank only workers, you must contact a Nurse Manager to arrange a meeting
For substantive post holders, you must advise the Staff Bank the dates when your maternity leave starts and ends.
Question: What happens when I am off sick?
Answer: Inform Staff Bank at the earliest opportunity. If your sickness will last longer than 3 days and up to 7 days you should submit a Self Certificate Form (SC2). If your sickness will last for 7 days+ then you should submit a Fit note to the Staff Bank.
Question: Will I get paid when I am off sick?
Answer: In certain circumstances, a Bank worker may be eligible for statutory sick pay
Question: Will I be paid when I am on jury duty?
Answer: The nature of bank work is such that no payment would be made by NHS Greater Glasgow and Clyde (the Board) to any bank worker when on jury duty.
Question: How do I claim my Annual Leave?
Answer: Telephone the Staff Bank Contact Centre
Question: How long does an internal application take to process?
Answer: Normally 10 to14 days providing your paperwork is accurately and timeously completed.
Question: How often do you recruit?
Answer: NHSGGC Staff Bank is regularly recruiting, please check Scottish Health on the Web for current campaigns.
Information for Service Users
Question: What is the deadline for signing off bank staff shifts that have been worked in my ward?
Answer: All worked shifts must be signed off on Bank Staff before the 12.00pm deadline on a Friday to ensure payment for the following Friday.
Question: How do I request a booking for my Ward?
Answer: All bookings should be requested via the Bank Staff booking system.
Question: How much notice should I give when requesting a shift?.
Answer: Providing the contact centre with as much notice as possible increases opportunity to successfully fill the shift.
Question: How do I cancel a booking request that is no longer needed at ward level?.
Answer: Contact the Staff Bank Contact Centre on 0141 278 2555 and inform them of the Cancellation. When cancelling a filled request you must give 4 hours notice before start of shift.
Information for Bank Staff
Question: How do I book my bank shifts?
Answer: Refer to Employee Online link below, or Contact the Staffbank Contact Centre on 0141 278 2555 and give them your availability dates for work. The Call handler will check to see what shifts are available on these dates and offer them to you. The more flexible you are the more work we will be able to offer you.
Question: How do I request Annual Leave?
Answer: Annual leave can be requested by email. Please see Important Information link for details on how to request annual leave. for More Info please click here
Question: Can I work a bank shift if I am on annual leave from my substantive post?
Answer: Yes.
N.B Bank workers who have a substantive post must take annual leave from both substantive and bank post at the same time for 5.6 weeks/210 hours of the Annual Leave year.
Question: Can I change a booked shift for another shift elsewhere?.
Answer: No, once you have committed to a shift the Staffbanks expectation is that you complete the booked shift. If the move is because of a specific skill then it is considered and discussed with the nurse in charge locally.
Question: Can I refuse to move wards/site from the ward/site I was originally booked for?.
Answer: No, once a bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.
Question: What happens if I need to cancel my shift?
Answer: The Bank worker must inform the Staff bank Contact Centre with a minimum of 12 hours notice of cancellation of a shift. If a shift is cancelled within 12 hours notice then this is recorded under our attendance management policy.
Professional Nursing & Governance
Staff Bank Recruitment
Come and Join the Staff Bank Service
We are welcoming internal applications for both nursing and non-nursing role’s with NHS Greater Glasgow and Clyde’s Nursing and Midwifery Bank. With a wide variety of flexible shifts across both acute and community services we would be delighted to hear from you. More information and our online application is available through the links below.
- Internal nursing staff (Band 2) who wish to join the bank
- Internal nursing staff (Band 5) who wish to join the bank
- Internal staff who are currently in non-nursing roles who wish to join to the bank as a Band 2 HCSW
Joining NHSGGC Staff Bank
The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.
To register with the Staff Bank there is both an internal and external process.
Internal Applications
Nursing and Midwifery staff that hold a permanent post within NHS Greater Glasgow and Clyde are permitted to join the Staff Bank through the internal application process, by virtue of existing employment, in a nursing role, with NHS Greater Glasgow and Clyde.
This is on the basis that as bank workers they are fully supported by their substantive line manager in delivering high standards of care to patients within their bank role. Before completing and signing the reference managers acting as the individuals sponsor should consider the suitability of the individual to undertake bank work i.e. relevant mandatory training and competency.
Bank workers planning to leave substantive employment within the organisation e.g. retirement and wish to continue to undertake bank shifts will no longer have sponsorship from their line manager and therefore no means for the bank nurse’s competence to be assessed within the responsibilities of the role and job description.
Bank workers wishing to continue to undertake shifts when no longer substantively employed by NHS GGC will undergo a reassessment process to transfer managerial responsibility to Staff Bank Nurse Management.
It is important that the bank worker and their line manager inform the Staff Bank service of their intention to leave their substantive post at the earliest opportunity to allow the reassessment process which entails Occupational Health check, PVG assessment, mandatory training update and a satisfactory reference. NHSGGC Staff Bank advise they are notified a minimum of 3 months in advance of leaving.
External Applications
External applicants to the Nursing and Midwifery Staff Bank will be subject to NHS Greater Glasgow & Clyde recruitment and selection process, which adheres to NHS Scotland PIN Guidelines.
- Application short listed in line with Pin guidelines
- Short listed applicants interviewed
- Successful interviewees are progressed subject to the following checking standards: Occupational Health Clearance, Criminal record checks and membership of the Protecting Vulnerable Groups (PVG) scheme, Employment history and 2 satisfactory reference checks, Verification of identity checks and right to work in UK checks.
All external recruitment is advertised on NHS Show Website.
Learning, Education & Training
In order to maintain registration with NHSGGC Staff Bank you are required to ensure that you complete all statutory and mandatory training.
Focus on Policies and Procedures
As members of NHS Greater Glasgow Clyde Staff Bank Team, it is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.
It is important to maintain your knowledge and understanding of all NHSGGC Policies and Procedures. Please ensure that you are familiar with and follow the policies that are pertinent to your role and current scope of practice at all times.
To support you with this and maintaining these core values, each month we will focus on a different Policy or Procedure. This month we are featuring the following policies:
- NHSGGC Safe and Secure handling of Medicines in Hospital Wards, Theatres and Departments, v2008
- NHSGGC Administration of Intravenous (IV) medicines and Flush Policy v2021
- NHSGGC Acute Division Patient Identification Band Policy v2015
- NHS 21; Policy and Procedures for the safe identification of patients replaces v 2.0
- NHSGGC Safe and Secure handling of Medicines in Primary Care, V2 September 2014
Please be aware that Policies and Procedures are updated from time to time, therefore it is important to regularly check for changes.
Important Information for all Nursing, Midwifery and Health Care Support Workers
Following a recent review of Nursing Documentation by NHSGGC Tissue Viability Team, the ABCD initiative to documentation is now being rolled out Board wide. Please read the information on the new approach.
Further information
- Acute Services – Tissue Viability Service – Acute Division Homepage (scot.nhs.uk)
- Community Services – Pressure Ulcer Prevention – NHSGGC
COVID-19 Information
Annual Leave
Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any untaken leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2022, all of this has been carried over on the 1st April 2022)
Additionally, if you have booked annual leave, and wish to also take a bank shift, then you will be able to do this with immediate effect. We will monitor usage of these to ensure that bank workers are taking regular breaks, as whilst we value your contribution, we also need to make sure you get rest.
Many thanks
The bank office team