HR Connect

NHS Greater Glasgow and Clyde is committed to ensure that everyone can access our services. Communication support is available for patients to enable our healthcare staff to provide safe and effective patient care. This is for all patients where English is not their first language and may need communication support in a health setting. This also includes people who are deaf, hard of hearing, blind or deafblind.

We have a range of services, and resources to support patients who require an interpreting service. We have our own in-house interpreters, sessional interpreters for spoken and sign language support, and a telephone interpreting service.

Phone: 0141 347 8811

Email: interpretingservices@ggc.scot.nhs.uk

Telephone Interpreting

Please note that the contact number and all codes for telephone interpreting are changing from 1^st April 2023

Telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.

DA Languages is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. You can contact the service by calling or via the app.

You will need a 6-digit department PIN for telephone interpreting and a one-off access code for the mobile app. If you do not yet know your new code:

• Acute sites (StaffNet – for staff on NHS network)
• All other sites – email: interpretingservice@ggc.scot.nhs.uk

Telephone

• Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services.

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To request a face to face interpreter please click here

For same day/next day requests and cancellations please call 0141 347 8811.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Out of hours

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

British Sign Language (BSL) Online Interpreting Service                                                                   

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present.

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm, Monday to Friday)

Out of Hours, call 07715 421 388

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.

The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).

Click here for: Requests For Translations And Accessible Formats Form

Urgent requests (within 4 days), such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (cleartoall@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.

We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.

Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.

You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk.

Face to Face Interpreting for British Sign Language (BSL)

It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.

For same day/next day requests and cancellations please call 0141 347 8811, and for requests further in advance of this please fill in our online form.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Accident and Emergency / Out Of Hours   

To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies – 

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.

The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.

It can also be used during hospital stays, when an interpreter is not available.

BSL Online

The BSL Online service can be easily accessed by any available device, such as the ward iPad or any mobile phone, using the QR code. Copies of this can be printed out for use at nurse stations. A4 posters which meet infection control standards are also available on request.

Scan the QR code to connect with an online British Sign Language Interpreter (Use 5G/4G or PATIENT Wifi)

Download BSL Online QR Code Leaflet

or to directly proceed to BSL VRI Service:

Direct Link for NHS GGC BSL Video Remote Interpreting (VRI) Service

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

• Interpreting newsletter 29/02/24

Training Opportunity – How to Use the NHSGGC Interpreting Service.

In response to staff requests, further dates are now available for training sessions on How to Use the NHSGGC Interpreting Service.

It is the responsibility of NHSGGC staff to arrange interpreting support for patients using any of our healthcare services. It is therefore vital that staff know how to access the support available.

Our interpreting service provides a range of services and resources for patients whose first language is not English and who may need communication support in a health setting. Support is also available for patients who are Deaf, hard of hearing, blind or deafblind.

Training includes information on: how to use telephone interpreting; accessing BSL Online interpreting; booking face to face interpreters, requesting translations and direct patient access to telephone interpreting.

Sessions are being run via Microsoft Teams and dates are available from January onwards. To register or to find out more, please go to the Equalities web page.

Get in Touch

We are available to answer your calls from 8.00am to 8.30pm every day of the week on 0141 347 8811.

Pre booked video remote interpreting

Pre booked video remote interpreting allows you to access spoken language interpreters via a video call. It can be used for short notice appointments, emergencies and for rare languages. Telephone interpreting is still NHS GGC’s preferred primary interpreting method.

Working with a video interpreter (PDF Download)

Raising a pre-booked VRI booking (PDF Download)

To book video remote interpreting

• Reach out to Clare.Power@dalanguages.co.uk to get access to the DA Link portal
• Log onto DA Link portal – DA Link | Public | List (dalanguages.co.uk) either with an individual or team log in.
• Follow the Guidance provided in the attachments or reach out for further assistance!
• For updates on your VRI bookings, please contact DAL VRI Appointments – dalvriappointments@dalanguages.co.uk
• If any team requires initial or further training on the portal, please reach out directly to Clare.Power@dalanguages.co.uk

We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.

If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.

On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.

For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.

Please find below the links to additional resources:

• Interpreting Policy (Updated June 2023)
• How to Access Interpreting Support
• Language Identification Pocket Card
• Language Identification Poster
• Tent Card

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Opening Hours

• Monday to Sunday, 8.00am to 4.00pm
• Closed Christmas Day and New Year Day

Interpreting Services Contact Numbers

Contact Centre

Telephone: 0141 347 8811

Email: INTERPRETINGSERVICE@ggc.scot.nhs.uk

Service Manager

Neil McGhie
Email: neil.mcghie@nhs.scot

Engagement Development Specialist

Nuzhat Mirza
Email: nuzhat.mirza@ggc.scot.nhs.uk

If you wish to raise any issues experienced with the NHS Greater Glasgow & Clyde Interpreting Services provided by telephone or face-to- face, please complete the form below:

Interpreter complaint form

On March 2nd 2026 the existing Allocate booking system will be replaced with an updated version and subsequently the manner in which bank requests are placed online is being updated. Please review the below video prior to booking shifts.

To download a copy of the new Standard Operating Procedure for booking bank shifts please click here.

To download a copy of the new Standard Operating Procedure for processing bank timesheets please click here.

The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.

Location

NHSGGC Staffbank
Admin Building
Gartnavel Royal Hospital
Glasgow
G12 0XH

Nursing & Midwifery, Recruitment and Pay Enquires

• Telephone: 0141 278 2555
• Email: staff.bank@ggc.scot.nhs.uk

Opening Hours

Staff Bank

Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day and New Year Day

Recruitment and Pay Enquires

• Monday to Friday – 9.00am – 5.00pm
• Closed all public holidays

Telephone Options

• Our contact number for all enquires is 0141 278 2555.

Staff Bank Contact Numbers

Contact Centre

• Telephone: 0141 278 2555

Contact Centre Team Lead

Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Contact Centre Supervisor

David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk

Contact Centre Manager

Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk

Nurse Manager

Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk

Nurse Manager

Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk

Nurse ‘Manager

Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk

Loop

Loop provides the same functionality as the previous booking system (EOL) as well as including some new extras.

Further correspondence will be distributed in the coming days with additional information and user guides to provide guidance on how and when to set up and start using this App.

What to expect

• 24/7 access to the communication tool provided via URL or Mobile App
• Book bank shifts on the go
• Get notifications when bank shifts become available
• View and manage your roster anywhere at any time
• Get notifications on request approvals and new shifts becoming available
• Stay in the loop with your colleagues and our latest news
• Connect with colleagues and send direct messages to each other
• Get auto-added to staff groups, based on your roster, to chat with your team
• Get the latest workplace news and updates direct to your newsfeed

What can you do on Loop?

• Manage your leave on the go: See your leave allowances including annual and study,
• Book shifts: Book bank shifts and get notifications when shifts become available.
• Newsfeed: See updates from your connections, organisations and pages you follow. Share your own updates to your connections.
• Connections: Add colleagues as ‘connections’ to see their updates in your Newsfeed and send messages.
• Messages: Direct message or group message between your connections. You can also send photos and emoji replies.
• Groups: Create groups within Loop to stay connected with colleagues or those who share the same interests, whether that be a running group or book club.

Important Information

Loop will initially be deployed to all Bank staff in the first instance.
Whilst Substantive staff can download the app, they will not be able to fully utilise the functionality until rostered on Optima (core rostering tool also provided by RLDatix in replacement for SSTS). The Optima implementation plan will be communicated to all staff in due course.

Loop set up guide for Bank Staff

Payroll Cut Off Deadline

The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1^st July 2017 .

Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.

All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday

Rates of pay

If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £25,694 (£13.32 per hour)

Points 02, 03, 04 & 05 = £27,900 (£14.46 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £28,011 (£14.52 per hour)

Points 02, 03, 04, 05 & 06 = £30,230 (£15.67 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £33,247 (£17.23 per hour)

Points 02 & 03= £35,525 (£18.41 per hour)

Points 04, 05, 06 & 07 = £41,424 (£21.47 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

These annual salary values are re-assessed by the Government in April of each year.

Winter Education Sessions

For information on Winter Education Sessions please click here

Mental Health areas renamed

Due to an e-rostering update a number of bank areas within the mental health directorate have now been renamed on Loop. To access a full list of ward name changes please click here.

NHSGGC Staff Bank Newsletter

• • Newsletter April 2026
  • Short notice cancellation update – November 2024

Previous Newsletters

• • Newsletter March 2026
  • Newsletter February 2026
  • Newsletter January 2026
    Newsletter December 2025
  • Newsletter November 2025
  • Newsletter September 2025
  • Newsletter July 2025
  • Newsletter June 2025
  • Newsletter May 2025
  • Newsletter April 2025
  • Newsletter March 2025
  • Newsletter February 2025

Midwifery Training Dates 2026

For information on midwifery training dates please follow this link

Single practitioner IV administration pilot project – Phase 2B Feb 2026

NHSGGC Staff – Overview of the Single Person IV Administration Project

NHSGGC Staff – Single Person IV Administration Project and HEPMA Process

All enquiries, please direct to ggc.practicedevelopment.enquiries@nhs.scot

• Information on Professional Nursing and Governance
• NHSGGC Nursing and Midwifery Bank Operational Protocol
• NHSGGC Staff Bank Incident reporting (Guidance) and (Form)

Joining NHSGGC Staff Bank

The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.

To register with the Staff Bank there is both an internal and external process.

Further information coming soon

Bank annual leave is accrued at rate of 12.07% or 1 hour of leave accrued for every 8.29 hours worked. A maximum of 210 hours of leave can be accrued by a bank employee in any one financial year.

The three Workforce Plans focus on Medical and Dental workforce issues and will form part of an overarching plan which will include other elements of the Acute workforce including Nursing and Midwifery, Allied Health Professionals and all other NHS staff groups. Significant work has already been undertaken in Nursing and Midwifery in identifying the workforce challenges with further work for AHP staff and non-clinical roles underway. All workforce plans will form part of a comprehensive Board Workforce Plan and link to National workforce plans.

The Acute Services Medical Workforce Plan describes the current medical workforce challenges facing the Acute Division in delivering clinical services in 2017/2018. The plan takes into consideration key Acute Strategy documents including the Acute Division Delivery Plan and Strategy for Acute Services.

The Mental Health Services Medical Workforce Plan provides a summary of the workforce data across Mental Health services within Partnerships. The document references the Royal College of Psychiatrists recommendations for a standard workforce model, which has been developed and applied for Medical Staffing, and this work is the first step in being able to develop such a model within NHSGGC. NB – a link will be added to access the plan on publication (Autumn 2017)

The Oral Health (Dentist) Workforce Plan focuses on the need to support our current workforce to meet future service needs. The workforce plan contains a series of actions designed to initiate the changes required to create a workforce with the capacity and capabilities required to meet future needs. The workforce plan focuses on Dentists working within Acute Secondary Care Dental Services and the Public Dental Service (PDS) i.e. direct employees of the Board. NB – a link will be added to access the plan on publication (Autumn 2017) 

While each of the plans reflects the specific needs of the service area they cover some of the common themes include:

• Medical staff recruitment and retention
• Creating a stable medical workforce by reducing medical locum usage;
• Developing the current and future medical workforce ensuring access to clinical skills, training and leadership development for clinical leaders;
• Improving medical workforce productivity through application of the allocate job planning tool and review of EPAs across the Acute Division;
• The ageing medical workforce and the impact of this changing demographic for the future medical workforce;
• Shared Services and how this will impact on the future Medical Workforce.

The NHS Scotland Workforce Planning Community Website was established in 2015 for use by the NHS Scotland Workforce Planning and Human Resources community; however it also contains information which may be useful to:-

• NHS staff who are not operational workforce planners but need to be aware of the importance of workforce planning their own services to meet the workforce, service and financial challenges of the future.
• Ad-hoc visitors from partner agencies who want to obtain information on workforce planning in NHS Scotland.

The site has been designed to allow visitors to quickly access information on workforce planning. Most of the site is open and you do not have to be a member of the Community to access information; however access is restricted to certain pages which are appropriate for NHS Scotland National Workforce Planning Forum members only (this may restrict some search functionality).

Using this site will allow you to:-

• Identify workforce planning contacts in each of the NHS Scotland Territorial and Special Health Boards and access workforce planning documents.
• Understand background information on workforce planning and how it integrates into service delivery and financial planning.
• Understand the context in which workforce planning sits within overall NHS Scotland.
• Obtain additional information on the Skills for Health “Six Steps Methodology to Integrated Workforce Planning” (which is used across NHS Scotland) and how it can be best utilised as part of a workforce planning process.
• Develop an awareness of the importance of good workforce data and information to inform the planning process.
• Secure details of and links to recent workforce planning activities within NHS Job Families and Care Groups.
• Understand how to access a variety of support tools and useful links.

The “Six Steps Methodology to Integrated Workforce Planning” has been designed by Skills for Health as a practical approach to planning that ensures you have a workforce of the right size with the right skills and competences.

The Six Steps methodology is used by the NHS across all four countries in the United Kingdom and is also used by a number of social care providers.

Use of the Six Steps methodology within NHS Scotland was noted in the revised workforce planning guidance published in CEL 32 (2011). The Methodology identifies those elements that should be in any workforce plan, taking into account the current and future demand for services, the local demographic situation and the impact on other services, while working to within you define budget. Using the Six Steps provides you with a tool which will:

• Establish a systematic practical approach that supports the delivery of quality patient care, productivity and efficiency
• Ensure closer integration between NHS Boards and social care providers in planning the wider workforce.
•  Identify the key learning and educational needs of the existing and future workforce, the evidence of which will inform national education and training requirements
• Ensure that in developing workforce plans they support corporate goals and objectives
• Ensure that workforce planning decisions taken are sustainable and realistic
• a scalable approach, from small wards plans to large organisations

The Six Steps are:

• Step 1: Defining the plan
• Step 2: Mapping service change
• Step 3: Defining the required workforce
• Step 4: Understanding workforce availability
• Step 5: Planning to deliver the required workforce
• Step 6: Implement, monitoring and refresh.

Revised Workforce Planning Guidance was issued to all NHSScotland organisations in December 2011 to provide Boards with a consistent framework to support evidence based workforce planning.

The guidance is designed to support and assist those responsible for leading on workforce planning, in particular the development of workforce plans at service, NHS Board and regional level. 

Published in June 2017 the 2017/18 National Health and Social Care Workforce Plan (Part 1) covers NHS Scotland and:

• Aims to support NHS Scotland organisations, including independent NHS contractors in the community, to identify, develop, retain and support the workforce they need to deliver safe and sustainable services to Scotland’s people;
• Will enable NHS Scotland organisations to work together over time to broaden this aim in order to help deliver a whole system approach to health and social care;
• Provides an overview of the current NHS Scotland workforce and an assessment of what it could look like in the future;
• Sets out how improved workforce planning can benefit NHS Scotland services at national, regional and local levels.

Part 1 of the Plan has made workforce planning recommendations specific to NHS Scotland.

Parts 2 (Social Care) and 3 (GP supplement) of this Plan (to be published in late 2017, early 2018) will recommend actions for different parts of the system and will be undertaken using a phased approach, reflecting on-going discussions between NHS Scotland, local authorities, primary care, professional and regulatory bodies, trade unions, Integration Joint Boards and the third and independent sector.

• Tracey Carrey, Interim Workforce Planning & Analytics Manager
  Telephone 0141 278 2682 or email: Tracey.Carrey@ggc.scot.nhs.uk

Workforce Analytics Team

• Ian MacRae, Workforce Analytics Lead  
  Telephone 0141 278 2680 or email: ian.macrae@ggc.scot.nhs.uk 
• Lisa Thomson,  Workforce Planning Lead 
  Email lisa.thomson16@ggc.scot.nhs.uk 
• Marion Byrne, Workforce Information Analyst 
  Telephone 0141 278 2681 or email: marion.byrne@ggc.scot.nhs.uk 
• Tom McMeekin,  Systems Analyst Programmer 
  Telephone 0141 278 2684 or email: thomas.mcmeekin@ggc.scot.nhs.uk 
• Lauren McGuire, Medical Staffing Workforce Information & Planning Advisor
  Email: lauren.mcguire2@ggc.scot.nhs.uk
• Shebina Bhatti, Workforce Analyst
  Telephone 07813402694 or email: shebina.bhatti@ggc.scot.nhs.uk

eESS Technical Team

• Evelyn Gourlay, Workforce Data Quality & eESS Lead 
  Telephone 01475 504799 or email: evelyn.gourlay@ggc.scot.nhs.uk 
• Wilma McAulay, Workforce Data Assistant 
  Telephone 01475 504303 or email: wilma.mcaulay@ggc.scot.nhs.uk 
• Sandra Macer, Workforce Data Assistant
  Telephone 01475 504688 or email: sandra.macer@ggc.scot.nhs.uk 
• Carole McFarlane, eESS Data Assistant
  Email: carole.mcfarlane2@ggc.scot.nhs.uk

eESS Support Team

• Nicola McDonald, Data Assistant
  Email: nicola.mcdonald@ggc.scot.nhs.uk
• Jacqueline Graham, Operational Lead
  Telephone 07870917741or email: jacqueline.graham@ggc.scot.nhs.uk
• Claire Louise Gilles, eESS Data Assistant
  Telephone 0141 278 2700 or email: clairelouise.gillies@ggc.scot.nhs.uk
• Eilidh McHugh, eESS Data Assistant
  Email: eilidh.mchugh@ggc.scot.nhs.uk
• Dean Brandon, eESS Data Assistant
  Email: dean.brandon@ggc.scot.nhs.uk
• Kirsty McNeil, Bank Administrative Assistant
  Email: kirsty.mcneil2@ggc.scot.nhs.uk

There is a range of guidance available to help managers provide the workforce information that is required for good staff governance.

The information provided will be recorded into HR, Payroll and finance systems in line with Data protection guidelines.

Please note the following link is available internally only via Staffnet.

Influence is Critical

Being able to influence effectively at all levels across the organisation in a way that builds relationships for today and for tomorrow is a critical leadership skill.

Being able to influence effectively supports NHS Greater Glasgow and Clyde to fulfill our purpose, develop our culture and capability and to work efficiently with other agencies.

We have developed learning videos to offer some simple tools and approaches to develop your influencing skills.

• Behavioural Styles
• Mapping Best Practice
• Principles of Power
• Stakeholder Influencing Process
• Stakeholder Mapping Process.

To view these videos, please visit our Staffnet pages.

Further development in the form of a one day Strategic Influencing Skills workshop and access to one-to-one Influencing Coaching sessions may be available – please discuss with the OD Team and your line manager.

Short, focused sessions can be a useful way of learning about new ways of thinking or good practice from others without undertaking a longer development programme.

Our online leadership sessions focus on specific leadership topics or skills and are designed to offer a “taster” or introduction rather than deep knowledge or learning.

Online leadership sessions are aimed at mid/senior level or those who have completed a longitudinal leadership programme. Places are allocated on a first come first served basis.

2026 Calendar

• Wednesday 25th February 08.30am – Civility Saves Lives – Making Life Work Better, Dr Michael Murray
• Tuesday 3rd March 08.30am – Facilitating Productive Meetings, Maria Moreno, M Potential
• Thursday 23rd April 08.30am – Co-Created Relationships and the Drama Triangle, Dr Sandra Wilson, Insightful Journey
• Tuesday 26th May 08.30am – Having Impact and Influence, Laurence Clarke, Taylor Clarke
• Thursday 25th June – 3.30pm – How To Stop Burnout, Andrew Pain
• Wednesday 26th August – Fierce Compassionate Leadership, Moon Li, Kapow Coaching
• Wednesday 23rd September 08.30am – The Power of Curiosity Using A Coaching Approach, Maria Moreno, M Potential
• Thursday 29th October – Civility Saves Lives Making Life Work Better, Dr Michael Murray
• Thursday 26th November – 3.30pm – Imposter Syndrome, Andrew Pain
• Tuesday 15th December –

Everything offered by OD aims to be inclusive for all staff. Please email Lisa Donnelly or the OD Team, if we can help with any arrangements, for instance for staff with a sensory impairment, that would make our programmes or materials easier for you to access.

Coaching is a person centred, future focussed and positive development approach.

It is increasingly used in all business settings, including the Health Service across Scotland. It has been shown to be a cost-effective and holistic approach to improving both individual and organisational performance.

In our Board, coaching interventions are always linked to organisational objectives whilst recognising the need for individuals to have support and challenge as part of the coaching process. Coaching is always a confidential and supportive intervention. It is well recognised that when managers take a coaching approach with staff that engagement, motivation and productivity can increase.

The Board has a small bank of professional trained coaches who are able to provide a coaching service. To access this coaching service you need to discuss your needs with your line manager in the first instance.

Executive Coaching

Executive coaching is a structured development approach where coach and ‘coachee’ undertake a series of one to one meetings to oversee a process of personal development.

Meetings are confidential and a coach will never share any details of what is discussed (unless helpful to the process and by agreement).

A register of approved executive coaches who have been chosen for their experience and results at this level is now in place.

Approved coaches have experience in different organisational settings, are professionally accredited and licensed to use a range of psychometrics and 360 tools if applicable.

Coaching activity will be time bound, regularly reviewed against objectives and evaluated by OD both at the individual level and as an overall provision in the organisation.

Further Information

To discuss whether coaching is the right option for you, or for further information please contact the OD Team.

Everything offered by OD aims to be inclusive for all staff. If we can help with any arrangements, for instance for staff with a sensory impairment, that would make our programmes or materials easier for you to access.

Teams are the vehicle that brings the skills, knowledge and experience of individuals together to enable NHS Greater Glasgow and Clyde be a highly effective organisation.  

The Affina Team Journey provides a proactive approach for implementing and maintaining effective team working across the whole organisation and between organisations. Both underpin and reflect our organisational value “we work as one team”.

The Affina Team Journey is a unique step-by-step interactive programme, providing easy-to-use diagnostic tools for assessing a team’s performance, and tools to develop team effectiveness in the areas identified in research as essential for team success.

For further information contact the OD Team.

Everything offered by OD aims to be inclusive for all staff. If we can help with any arrangements, for instance for staff with a sensory impairment, that would make our programmes or materials easier for you to access.

Introduction letter from Dr Jennifer Armstrong, Board Medical Director

Dear Colleague,

I am pleased to make you aware of and fully support you to take part in the Medical Management Development Programme in NHSGGC. This new initiative has been created to address the succession planning and development needs of doctors in leadership positions across primary, secondary and mental health care. As you know, these roles are critical for shaping clinical and service change across the Board, for the effective leadership and management of the medical workforce and ultimately for the delivery of high quality patient care. The programme aims to support your development in the skills and knowledge required in these roles and it also contributes to your continuous professional development.

There are 8 modules in the programme, all delivered three times a year in a published schedule across the calendar year. This gives you flexible options for attendance and completion of the programme over 12 months. There will also be opportunities for coaching and mentoring support and further learning.

If you are keen to advance your career in Medical Management or anticipate that you will be asked to fulfil such a position in the future please take full advantage of this important development opportunity.

Many thanks,

Dr Jennifer Armstrong, Board Medical Director

Information on all modules is available in our programme descriptor

PAGE AND MODULES BEING UPDATED.

The North, South and Clyde Sectors and Womens and Childrens Services have joined forces to collaborate on a pilot leadership programme called Leadership Lift Foundations (LLF).

Leadership Lift Foundations is a leadership development journey that focuses on practical application and group mentoring support alongside leadership and management theory. The desired outcome is that, as a leader, you feel proactively supported in your leadership role.

The programme runs over a 4 month period in short, bite sized sessions and starts with completion of a self-assessment questionnaire from which you will receive a leadership profile report, a profile debrief and a development planning session to enhance and align with your existing Personal Development Plan (PDP).

It includes leadership modules and modules related to operational management, including group mentoring and learning sessions aimed at reflecting and embedding lessons from the leadership and management modules which you complete and involves discussing practical application and case examples with experienced leaders to ensure the transfer and practical application of learning as well as expand your circle and network of support.

The programme will run collaboratively across GGC so that learning can be shared across and create opportunities for cross collaboration and networking, so you will get to meet other leaders from across the organisation.  

To complete the programme will require approximately 14 days of your time over 4 months, at an average of 2 hours a week. All sessions will be virtual using MS Teams.

For more information contact the OD Team.