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Communication Skills Training Framework

Update March 2022 

This resource is being redeveloped. More training will be added when it is confirmed new sessions are scheduled in 2022.

Communications training currently available can be accessed from the headings below:

Anticipatory Care Planning (ACP) Communication Skills Training

We have developed a training session to help staff reflect on the best way to incorporate ACP conversations into their everyday practice.

Provider: Macmillan ACP Programme Team

Duration: 2 hours

Bereavement Awareness Sessions for Staff

These brief sessions aim to increase your understanding, and help you feel better informed and more confident in communicating with and supporting grieving families.

Provider: Child Bereavement UK/NHSGGC Bereavement Service

Duration: 1 hour

Communication Skills – Foundation

This Workshop is licensed and is appropriate for all staff groups. The Sage and Thyme Workshop is based upon evidence relating to core communication skills, psychological assessment and support.

The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support. The workshop uses a mix of small group work, lectures and interactive rehearsals based on participant’s scenarios to teach and demonstrate a structure approach to noticing distress, hearing concerns and responding helpfully.

NB. In addition to the calendar sessions this training can also be delivered on request to teams or groups.

Provider: Acute Palliative Care Practice Development Team

Duration: 3 hours

Communication Skills – Realistic Conversations: Skills To Support TEP Conversations

A Treatment Escalation Plan (TEP) is a communication tool which is helpful in hospital when a person with serious illness has the potential for acute deterioration or may be coming towards the end of their life. Sometimes doing everything possible may actually lead to harm – to more suffering and distress rather than less – and without any particular gain. What can be done and what should be done may not necessarily be the same thing. Treatment Escalation Plans should be discussed and made based on personalised realistic goals rather than ‘one size fits all’ treatment.

Provider: EC4H

Duration: 75 minutes

GGC 28: Anticipatory Care Planning

The aim of this module is to provide staff with a general understanding of the Anticipatory Care Planning process. The module is in 6 sections, each covering a different aspect:

  1. What do we mean by Anticipatory Care Planning?
  2. Who needs an Anticipatory Care Plan
  3. Why is Anticipatory Care Planning required?
  4. When should an Anticipatory Care Plan be discussed?
  5. How do we have good Anticipatory Care Planning conversations?
  6. Where can we store and access Anticipatory Care Planning information?

Provider: LearnPro

Duration: 1 hour


This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.

Provider: LearnPro

Duration: 45 minutes

British Sign Language – Booking Interpreters

There are over 4000 Deaf people using British Sign Language (BSL) in the NHSGGC area. By law, we must provide an interpreter for our Deaf patients, both at health appointments and when they are in hospital. This new video has been produced to show staff how and when to book a British Sign Language Interpreter for patients. It explains why it is so essential to provide interpreting support for our Deaf patients and looks at additional methods of communication.

Provider: LearnPro – Equality and Human Rights Team (CIT)

Duration: 1-2 hours

Conflict and Challenging Behaviour

This course is suitable for staff who have minimal direct contact with patients or members of the public but may be exposed to occasional verbal abuse e.g. in reception areas where staff work behind desks or screens. This course focuses on risk assessment, self awareness, proactive service delivery and good communication skills. Access this training in the Specialist Subject section of LearnPro.

Provider: LearnPro

Duration: 1-2 hours

Conflict Management

In order to manage conflict you will need to learn about the causes of conflict and how you can minimise the effects or prevent conflict from occurring. It is also important to know what do if conflict does occur in order to support your team and deal with any adverse effects.

Provider: LearnPro

Duration: 1-2 hours

Giving and Receiving Feedback

This module will help you understand the value of giving feedback in the workplace, as well as knowing when and how to give it. It is also important that you are able to receive and deal with feedback in order to develop yourself and build constructive working relationships with your colleagues.

Provider: LearnPro

Duration: 1-2 hours

Managing Effective Meetings

An increasingly important communication skill for anyone involved in supervisory management is that of managing effective meetings. Whether the meetings are low key or of great significance, the principles and issues are the same when it comes to chairing them successfully and this module will guide delegates through the skills and tasks required to master. 

Provider: LearnPro

Duration: 1-2 hours

GC231: Carer Awareness Training Core Information

This module offers you the opportunity to explore the principles and practices of the NHSGGC Carers Pathway, how carers are identified, provided with relevant information and signposted to support. 

Provider: Health Improvement

Duration: 30 minutes