Throughout your first year and your career, as a healthcare professional, you are likely to experience a range of emotions, which could affect your health and wellbeing. The link below will take you to the NHSGGC organisational page for health and wellbeing, where you can explore these emotions and become aware of the supports available to you, to ensure you can address your emotions in a positive way.
NHSGGC has also produced a brief booklet with a number of resources which can support staff to take care of their own mental health and support colleagues to do so too. Click here to access this booklet.
As NQPs, commencing your career in healthcare, it is imperative that you are aware of, and look after your own wellbeing. Access this link Newly Qualified Staff – Looking after your wellbeing for guidance which could support you to do this.
It is recognised that exceptional demands are currently being placed on people working in health and social care. The National Wellbeing Hub contains information, resources and supports which you may find helpful at work and at home.
(Please note: the Hub is not specifically for NQPs, but you may find the contents are beneficial to you).
Within this section you will find Flying Start portfolio examples, which have been kindly submitted by NQPs who have completed the programme. This is to allow publication of examples for your information.
Please note: The portfolios have been published in the formats provided by the NQPs and are intended to be published in full. For anonymity reasons there may be portfolios where a piece of evidence has been replaced with a blank template. Furthermore, these portfolios may not reflect discussions which have taken place between NQP and Facilitator to meet learning outcomes.
Below you will find the Flying Start Facilitators Information Guide, which provides information on the programme, protected study time and the role of the Facilitator, as well as guidance around the resources that NQPs can use to evidence their learning. Information regarding the LearnPro module: GGC Flying Start Facilitator Guide can also be found below. (Please note: For nurses and midwives, it is likely that your preceptor and facilitator will be the same person).
There is also a LearnPro module GGC: Flying Start Facilitator Guide that your facilitator can complete to refresh their knowledge or to familiarise themselves with the role of facilitator. Please find this information thin LearnPro, under CPD.
Facilitators Information Sessions
The NHSGGC Practice Education Team host Flying Start Facilitator information sessions on MS Teams for nurses, midwives and allied health professionals who are currently supporting, or will support, newly qualified practitioners (NQPs) in their first year of practice. These 90-minute group sessions (dates and times below), will offer guidance on supporting NQPs with the requirements of the Flying Start NHS programme, the NHSGGC Flying Start Portal and address any related questions or queries. Please click links below to book.
Forthcoming session dates to be confirmed.
Read and view some of the experiences of registered professionals who have completed the Flying Start programme. For newly qualified practitioners these highlight what they feel have been the benefits of the programme and some of their experiences throughout their first year in practice. This is further reflected in the video messages from NQPs, which you will find helpful.
Facilitator testimonials are also included below and highlight the benefits of this role for both the NQP and the facilitator themselves.
“Flying Start resources have given me the opportunity to become more self-aware by way of the reflective accounts I have to do. It enables me to see what point I ‘m at as a Newly Qualified Practitioner and how far I need to go to become a better practitioner.”
“Flying Start modules should also give me a headstart when revalidating as a nurse and will populate my portfolio ready for that.”
AHPs
“I still use the 4 pillars structure to help me navigate my way around my learning.”
“Being able to manage yourself, as well as leading your patients is important, this has made me more confident in my role.”
“Through Flying Start Leadership pillar, I took most learning in self leadership and strategies to help manage myself and the impact I have on other people.”
“Through Flying Start Evidence, Research and Development pillar, I became involved in developing a formal pathway for patient feedback, making feedback accessible for all, patients felt listened to.”
“By working through Flying Start, my portfolio evidence has helped me with my TURAS Appraisal and has enough in it to get me through the HCPC process.”
Midwives
“Flying Start has helped me bridge the gap from student to newly qualified midwife, and has allowed me to become more independent.”
“Meeting learning outcomes for Flying Start has supported my transition to being a capable confident midwife.”
Mental Health Nurse
“I realised the importance of the programme early on and this was reinforced by my colleagues supporting me.”
These Flying Start resources should be used to support NQPs working through the Flying Start programme.
Booklet 1: Getting Started
Booklet 1 has been designed to support you when working through the Flying Start programme. Please utilise this booklet for getting started and registering for the programme.
Booklet 2: Resources
Booklet 2 has been designed to support you when working through the Flying Start programme. Please utilise this booklet and the resources, aligned with the presentations and videos, to ensure you are thinking about evidencing your learning and development when working towards meeting the learning outcomes of the programme.
Booklet 3: Sign off for completion
Booklet 3 below has been designed to support you when working through the Flying Start programme. Please utilise this booklet for sign off for completion and downloading your completion certificate.
Booklet 4: TURAS
Booklet 4 below has been designed to support you to create and build your TURAS portfolio. This can be used to document your learning throughout your career.
Presentations and videos
The presentations and videos below have been designed to support you when working through the Flying Start programme. They should be utilised along with the guidance booklets, to ensure you are thinking about evidencing your learning and working towards meeting the learning outcomes of the programme.
Further resource videos from the NHSGGC Nurse Director and the NMC have also been included, as these will be helpful to you.
As part of NHSGGC Let’s Talk Practice Education – Learn your way series of podcasts, the Practice Education Team have developed podcasts to add to the learning resources available within the NHSGGC Flying Start Portal. The addition of podcasts to our learning resources offers staff more flexibility with their learning.
The resources within the Flying Start Portal aim to support nurses, midwives and allied health professionals, in the first year of practice as newly qualified practitioners (NQPs), whilst undertaking the Flying Start programme. Facilitators may also find these resources helpful when supporting the NQPs through the programme.
Please note: The use of the resources contributes towards NHSGGC Protected Study time and CPD for NMC Revalidation and HCPC Standards
Pillars of Practice
The four Pillars of Practice and related learning outcomes must be achieved to complete the Flying Start NHS programme. Please familiarise yourself with these and think about which learning outcomes you may be achieving, or can work towards achieving, dependent on your learning at that time. How you meet these outcomes, will be specific to you, your role, and your practice setting. See also Pillars of Practice presentation.
Clinical Practice
Critically reflect on your contribution to the delivery of safe care.
Examine your practice in relation to enhancing person-centred care.
Leadership
Examine your practice in relation to how you demonstrate self-leadership.
Critically reflect on your behaviours and actions that impact on working collaboratively with colleagues.
Facilitating Learning
Engage in professional development that demonstrates your commitment to career-long learning and excellence in practice.
Demonstrate ability and confidence in developing and supporting others to learn.
Evidence, Research and Development
Source evidence relevant to an aspect of your practice.
Review service user participation in your workplace.
Responsibilities
It is your responsibility as a registered professional to ensure you are aware of the requirements of the programme. The following information is a list from The Definitive Guide, which highlights who is involved in the process to support you, and the responsibilities of each individual.
What you need to do: Complete the short eLearning resource ‘Flying Start NHS Essentials’
Who is responsible: NQP
Flying Start Facilitator provides support and guidance to NQP throughout the programme
What you need to do: Assign Flying Start Facilitator to NQP
Who is responsible: Line Manager
What you need to do: Work together throughout the programme.
Who is responsible: NQP and Flying Start Facilitator.
NQP meets learning outcomes for the programme
What you need to do: Carry out learning activities to achieve all of the programme’s learning outcomes.
Who is responsible: NQP
What you need to do: Confirm that NQP has met all learning outcomes across the programme.
Who is responsible: Flying Start Facilitator
NQP keeps a portfolio
What you need to do: Actively gather evidence of learning in a portfolio.
Who is responsible: NQP
Time to learn
What you need to do: Discuss and negotiate time to learn.
Who is responsible: NQP, Flying Start Facilitator, and Line Manager.
NQP completes the programme in their first year of practice
What you need to do: Meet the requirements of the programme within first year of practice.
Who is responsible: NQP
Flying Start NHS® programme supports newly qualified practitioners (NQPs), to become confident and capable health professionals. The Scottish Government requires all NQPs to complete Flying Start NHS® in the first 12 months of practice. In line with this, it is a requirement of NHSGGC for all NQPs to undertake and complete the Flying Start programme. To support completion, NQPs are afforded 24 hours protected learning time away from the workplace (see related briefing paper) and information below.
Flying Start NHS® programme information
What is Flying Start NHS®?
Flying Start NHS® is the national development programme supporting transition of newly qualified practitioners (NQPs) in the first year of practice. Supporting NQPs to become confident, capable health professionals . Preceptorship is also fundamental towards development of NQPs.
The foundations of the refreshed Flying Start programme are the four Pillars of Practice. These provide the opportunity to be flexible in their learning, utilising the learning opportunities available to them. NQPs should choose sactivities that will benefit their development and are relevant to their area of practice. Undertaking Flying Start NHS® will also allow the NQP to develop their skills in critical thinking and reflection. Completing the programme supports NQPs to generate evidence contributing to TURAS Appraisal, CPD portfolios, NMC Revalidation and HCPC standards requirements.
The Definitive Guide to the Programme provides a comprehensive overview for both NQPs and Facilitators/Preceptors. The NHSGGC Flying Start resources supports NQPs’ learning, development and portfolio development. It also provides resources to those who may or will be Flying Start Facilitators. For nurses and midwives, it is likely that your preceptor and Flying Start facilitator will be the same person. Your Practice Education Facilitator (PEF) or Care Home Education Facilitator (CHEF) can also offer additional support.
Scottish Government requires all NQPs to complete Flying Start NHS® in the first 12 months of practice. It is a requirement for all NHSGGC NQPs to undertake and complete the Flying Start programme. NQPs are afforded 24 hours (3 days equivalent) protected learning time away from the workplace. This permits attendance at protected learning days 1 and 2. These are based on two 12-hour shifts undertaken by nursing and midwifery staff, and will be rostered and planned for. The study time will occur at approximately month 2 and month 8 of employment. If there are any queries around facilitation of this learning time, please contact your PEF/CHEF .
Protected learning days are supported with facilitated learning resources compiled by NHSGGC Practice Education team. These support NQPs with their learning and development, to meet the learning outcomes for the programme. These resources include:
Learning resources utilised will guide your learning and development and support your understanding of the Flying Start programme includes templates, videos and presentations. These cover reflection, pillars of practice, teamworking and working styles and characteristics, zones of discomfort and self development, resilience, leadership, consolidation of learning, evidencing portfolio and moving forward in your career, as well as staff resources for your Health and Wellbeing.
Information related to Flying Start protected learning time
NQP Signifier Badges are endorsed by Professor Angela Wallace, Nurse Director and Fiona Smith, AHP Director. These should be worn throughout your first year in practice, whilst working through the Flying Start NHS programme. This will allow your colleagues to offer you further support and guidance.
If you have commenced in post and not yet received your NQP Signifier Badge, please email Practice Education. The team can arrange for this to be sent on to you.
Welcome to Let’s Talk Practice Education – Learn your way, the podcast of the NHSGGC Practice Education Team. An informal Podcast designed with you in mind, a resource for those supporting learners in health care. Opinions expressed are not necessarily endorsed by NHSGGC.
We recognise that at times it can be difficult for staff to attend scheduled training and education sessions. Hence, the addition of a podcast to our portfolio of resources to offer a level of flexibility for staff. We have podcasts to complement the resources within the NHSGGC Flying Start Portal. Additionally, we offer a series of 5 podcasts giving information on the new NMC Education Standards (2018). Also, one dedicated to transition to the new PS/PA roles. Both complementing the learning resources on our Practice Supervisor / Practice Assessor Portal.
We are delighted that the Podcast has been endorsed by our previous NHSGGC Board Nurse Director Dr Mags McGuire.
As the podcasts are designed with you in mind, we would like to invite you to suggest any practice education topics that you would be interested to hear covered. Or, are you aware of good practice, quality improvement work or initiatives being done by any of your colleagues or teams? We would support staff to utilise our podcast platform to share the good work that is being done. We would also welcome any feedback on the podcast to ensure that these are meeting your needs.
Our podcast is available to download or stream from your phone or mobile device via your favourite podcast player. You can also listen to or download the podcast from the below.
Link To Our Let’s Talk Practice Education Podcasts
Welcome to the NHSGGC HealthCare Support Worker (HCSW) resource and development hub. We wanted a place where all resources for HCSW professional development are in the one place. What’s more, we have links to different support sites such a NHS Education for Scotland (NES), our own development programmes and a sample of training courses and instructions on how to access them.
The Open University HealthCare Support Worker Pathway
Are you a HCSW interested in becoming a Registered Nurse with an Open University BSc (HONS) qualification for Adult, Child or Mental Health Nursing?
To be eligible to apply, you must:
Work 26+ hours a week in a permanent post
Have 12 years’ experience in full time education (including all school years)
Core communication skills at SCQF Level 5 or Standard Grade English (passed at credit level) or National 5 (or the equivalent) in English at the time of application
Core numeracy skills at SCQF Level 5 or Standard Grade Mathematics (passed at credit level) or National 5 (or the equivalent) in Mathematics or Arithmetic at the time of application
We have produced an information sheet which outlines how applicants can check their current level of Numeracy and Literacy, as well as information on potential courses that they can undertake to achieve these qualifications prior to application (please note D&G N5 Numeracy course isn’t open for applications yet on the website, but any interested candidates could register for update/notifications).
Completion and submission of this enquiry form will automatically generate the sending of an application pack when the application window opens. However, you can also ask for an application pack by emailing scotland-nursing-applications@open.ac.uk
We wanted to advise that due to a slight internal delay, the application window will now open on Monday 12th February, rather than next Monday, 5th, as previously advised. However, we will be keeping the original application closing window of Sunday 10th March, as this will still provide applicants with 4 weeks to complete the application. We will also be notifying this to all those who have completed the Nursing Enquiry Form.
OU BSc (Hons) information for managers and employers:
Healthcare Support Worker Central is a key tool for all HCSWs, holding recourses from personal development planning, HCSW learning framework and qualifications.
On 20th July 2021, RCN Scotland released a series of bite-sized video guides for HCSWs working in Scotland! The guides are designed for all HCSWs and they cover a range of topics.
RCN web site We Care
Courses for HCSW
Adult/Paediatric basic life support – Can be booked through eESS in coordination with your line manager and should be renewed every 12-18 months.
ABLS- This 1.5 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals.
PBLS- This 2 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals, some school/nursery staff
Cannulation and venepuncture – Can be booked in coordination with your line manager, a learnpro module is a pre requisite of this course.
Moving and handling competency assessor training– Healthcare support workers can become M & H assessors within their area, promoting best moving and handling practice to ensure patients are moved safely and hopefully reduce staff injury.
HCSW’s would attend a one-day training session with the Moving & Handling team and after this they would be able to carry out the assessments within their ward /dept.
Can be booked in coordination with your line manager.
Gender based violence training for HCSW and training for trainers provided by medics against violence to support HCSW in the instance of voluntary disclosure:
Click here for the latest NMAHP newsletter from NES.
The Competency Programme (TCP)
NHS Greater Glasgow and Clyde Practice Education development programme for nursing healthcare support worker (HCSW), The Competency Portfolio (TCP). TCP is a work based programme aimed at development of the knowledge and understanding required for HCSWs to function in a safe and competent manner in order to protect the public.
The portfolio:
provides clear understanding of the nursing HCSW role
evidences competency
links directly with personal development review
offers opportunity to grow and develop
provides introduction to further study
The portfolio has been mapped to the Mandatory Induction Standards (Scottish Government, 2009a) and the Code of Conduct for Healthcare Support Workers (Scottish Government, 2009b). It also links to NHS Education for Scotland’s guide to Health Care Support Worker Education and Role Development (NES, 2010) and the NHS Knowledge Skills Framework (Department of Health, 2004). The portfolio competencies reinforce good practice through reflection, building upon the mandatory standards.
Access to the programme
All new members of staff working in a Healthcare Support Worker (HCSW) role, including staff transferring internally to a new post within NHSGGC, will be expected to meet the mandatory induction standards and adhere to the HCSW Code of Conduct after 3 months in post (or part-time equivalent up to a maximum of six months). This must be completed prior to commencing TCP.
New to Post HCSWs
On completion of the mandatory induction standards, HCSWs should commence TCP. The SCN/line manager should contact their PEF to arrange an Introduction to the Portfolio session for the HCSW and their assessor/s. Nomination proforma should be completed and returned to the PEF administrator via PracticeEducation@ggc.scot.nhs.uk. Candidates should aim to complete the portfolio within the next 9 months.
Existing Employees
HCSWs that have previously completed other competency profiles may not need to undertake the core section of TCP. Depending on their area of employment, the HCSW may only need to undertake Unit 6 competencies which are specific to each specialty within NHSGGC. Role development should be discussed with their SCN/PDP Reviewer and PEF to ascertain learning needs prior to nomination. The nomination process above should be followed.
Existing HCSWs who have not previously had access to TCP or other competency programmes can access TCP following discussion with their SCN/line manager as above.
Employees who have previously attained SVQ level 2/3 in Care or an equivalent/higher qualification should discuss this with the SCN/PDP Reviewer and PEF for the area to determine if these meet the needs of the service. Again, depending on the area of employment and speciality, they may be required to only complete Unit 6 competencies.
All candidates will be supported by work based assessors. Candidates and assessors will be supported by the PEF Team
On completion of the above programme, please contact your Practice Education Facilitator (PEF) or email PracticeEducation@ggc.scot.nhs.uk. Once confirmed your PEF will issue you a certificate of completion.
Assessors
A key area in the successful implementation and development of the programme will be the commitment and support provided by workplace assessors. A workplace assessor will be a registered practitioner who has been updated suitably prepared for this role. They will have the responsibility for supporting and assessing the HCSW through the programme. Support for assessors in ensuring that appropriate evidence is gathered and documented in the HCSW competency portfolio will be provided by their PEF.
Bank staff
As a result of the transient nature of their employment, bank staff cannot be supported and assessed through the programme.
A new programme for Band 3 Healthcare Support Workers to undertake National Early Warning Score(NEWS) (Acute services and HCSP/Community)/Paediatric Early Warning Score(PEWS) or Modified Early Warning Score (MEWS) is available to book via eESS.
Please contact lynne.robertson4@ggc.scot.nhs.uk
This section is about how nurses and midwives can prepare for the Practice Supervisor / Practice Assessor roles in order to support future generations of nurses and midwives through effective practice supervision and assessment.
Background
Following publication of the NMC Standards of Education (2018), NHSGGC updated the way we support student nurses and midwives on practice placements. As a result, the mentor evolved into two separate roles, namely the Practice Supervisor (PS) and Practice Assessor (PA).
Preparation at a glance
No previous involvement with the mentorship programme? Please complete the WoS Self-Preparation Form. For Practice Supervisors only, completion of TURAS Units 1-4 will take around 10 hours. For Practice Assessors, completion of Units 5 and 6 will take an additional 6 hours.
Previously a mentor / sign-off mentor / practice teacher? Instead follow and complete the steps within the WoS Transition Form.
Scottish Executive Nurse Directors approved 16 hours of protected learning time to enable nursing and midwifery registrants from NHSGGC to undertake Practice Supervisor (10 hours) and Practice Assessor (additional 6 hours) preparation. This applies to you if you were not previously a mentor, sign-off mentor or practice teacher. Furthermore, you do not need to take protected learning time in a block and should receive support in line with service delivery needs.
At the point of registration, graduate nurses and midwives from Scottish universities should have undertaken supervisor preparation as part of their undergraduate programmes and be “supervisor-ready”. Therefore, all NQNs / NQMs should only be required to complete Assessor preparation (6 hours).
Allied Health Professionals as Practice Supervisors
Typically, Allied Health Professional (AHP) colleagues who are suitably prepared as PSs can sign-off on the Skills and Procedures sections of the PAD, but are not expected to act as the nominated Practice Supervisor.
The three roles undertaking the supervision and assessment of student nurses and midwives
Further Information
A number of bite size sessions, produced under the West of Scotland Regional Approach, to support Practice Supervisor / Practice Assessor preparation and development are available to view:
NHS Lanarkshire have developed and shared an online resource to support Practice Supervisor / Practice Assessor preparation, development and transition.
Also, enjoy our audio podcasts at a time that suits you. We offer a series of 5 podcasts giving information on the new NMC standards and one dedicated to transition.
You are welcome to contact your PEF / CHEF for further information and guidance.
