Staff Banks

NHS Greater Glasgow and Clyde is committed to ensure that everyone can access our services. Communication support is available for patients to enable our healthcare staff to provide safe and effective patient care. This is for all patients where English is not their first language and may need communication support in a health setting. This also includes people who are deaf, hard of hearing, blind or deafblind.

We have a range of services, and resources to support patients who require an interpreting service. We have our own in-house interpreters, sessional interpreters for spoken and sign language support, and a telephone interpreting service.

Phone: 0141 347 8811

Email: interpretingservices@ggc.scot.nhs.uk

Telephone Interpreting

Please note that the contact number and all codes for telephone interpreting are changing from 1^st April 2023

Telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.

DA Languages is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. You can contact the service by calling or via the app.

You will need a 6-digit department PIN for telephone interpreting and a one-off access code for the mobile app. If you do not yet know your new code:

• Acute sites (StaffNet – for staff on NHS network)
• All other sites – email: interpretingservice@ggc.scot.nhs.uk

Telephone

• Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services.

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call: 0330 088 2443

Enter your 6-digit department PIN followed by the # key

Enter the 3-digit language code – download the full list

Press 1 for any interpreter, 2 for a male or 3 for a female interpreter

Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.

If the patient is with you, use your speaker phone to give the interpreter your first question/statement

Let the patient and interpreter know when you are finished the conversation

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # at any time to connect to the operator.

Mobile App

Download the ILClient App free from your app store

Follow the short tutorial

Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.

As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.

Log in to the App by entering your department PIN.

Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.

You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.

Selects the language from the list and click the ‘Dial Interpreter’ button.

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To request a face to face interpreter please click here

For same day/next day requests and cancellations please call 0141 347 8811.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Out of hours

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

British Sign Language (BSL) Online Interpreting Service                                                                   

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present.

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm, Monday to Friday)

Out of Hours, call 07715 421 388

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.

The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).

Click here for: Requests For Translations And Accessible Formats Form

Urgent requests (within 4 days), such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (nuzhat.mirza@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.

We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.

Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.

You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk.

Face to Face Interpreting for British Sign Language (BSL)

It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.

For same day/next day requests and cancellations please call 0141 347 8811, and for requests further in advance of this please fill in our online form.

The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.

Accident and Emergency / Out Of Hours   

To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies – 

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.

The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.

It can also be used during hospital stays, when an interpreter is not available.

BSL Online

The BSL Online service can be easily accessed by any available device, such as the ward iPad or any mobile phone, using the QR code. Copies of this can be printed out for use at nurse stations. A4 posters which meet infection control standards are also available on request.

Scan the QR code to connect with an online British Sign Language Interpreter (Use 5G/4G or PATIENT Wifi)

Download BSL Online QR Code Leaflet

or to directly proceed to BSL VRI Service:

Direct Link for NHS GGC BSL Video Remote Interpreting (VRI) Service

Face to face spoken 

Global Languages – 0141 429 3429

Face to Face BSL

Deaf Services Lanarkshire – 01236 604 808 and/or

Sign Language Interactions – 0333 344 7712

• Interpreting newsletter 29/02/24

Training Opportunity – How to Use the NHSGGC Interpreting Service.

In response to staff requests, further dates are now available for training sessions on How to Use the NHSGGC Interpreting Service.

It is the responsibility of NHSGGC staff to arrange interpreting support for patients using any of our healthcare services. It is therefore vital that staff know how to access the support available.

Our interpreting service provides a range of services and resources for patients whose first language is not English and who may need communication support in a health setting. Support is also available for patients who are Deaf, hard of hearing, blind or deafblind.

Training includes information on: how to use telephone interpreting; accessing BSL Online interpreting; booking face to face interpreters, requesting translations and direct patient access to telephone interpreting.

Sessions are being run via Microsoft Teams and dates are available from January onwards. To register or to find out more, please go to the Equalities web page.

Get in Touch

We are available to answer your calls from 8.00am to 8.30pm every day of the week on 0141 347 8811.

Pre booked video remote interpreting

Pre booked video remote interpreting allows you to access spoken language interpreters via a video call. It can be used for short notice appointments, emergencies and for rare languages. Telephone interpreting is still NHS GGC’s preferred primary interpreting method.

Working with a video interpreter (PDF Download)

Raising a pre-booked VRI booking (PDF Download)

To book video remote interpreting

• Reach out to Clare.Power@dalanguages.co.uk to get access to the DA Link portal
• Log onto DA Link portal – DA Link | Public | List (dalanguages.co.uk) either with an individual or team log in.
• Follow the Guidance provided in the attachments or reach out for further assistance!
• For updates on your VRI bookings, please contact DAL VRI Appointments – dalvriappointments@dalanguages.co.uk
• If any team requires initial or further training on the portal, please reach out directly to Clare.Power@dalanguages.co.uk

We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.

If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.

On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.

For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.

Please find below the links to additional resources:

• Interpreting Policy (Updated June 2023)
• How to Access Interpreting Support
• Language Identification Pocket Card
• Language Identification Poster
• Tent Card

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Opening Hours

• Monday to Sunday, 8.00am to 4.00pm
• Closed Christmas Day and New Year Day

Interpreting Services Contact Numbers

Contact Centre

Telephone: 0141 347 8811

Email: INTERPRETINGSERVICE@ggc.scot.nhs.uk

Service Manager

Neil McGhie
Email: neil.mcghie@nhs.scot

Engagement Development Specialist

Nuzhat Mirza
Email: nuzhat.mirza@ggc.scot.nhs.uk

If you wish to raise any issues experienced with the interpreting services provided by DA Languages to NHS Greater Glasgow & Clyde, please complete appropriate form below:

Interpreter complaint form

The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.

Location

NHSGGC Staffbank
Admin Building
Gartnavel Royal Hospital
Glasgow
G12 0XH

Nursing & Midwifery, Recruitment and Pay Enquires

• Telephone: 0141 278 2555
• Email: staff.bank@ggc.scot.nhs.uk

Opening Hours

Staff Bank

Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day and New Year Day

Recruitment and Pay Enquires

• Monday to Friday – 9.00am – 5.00pm
• Closed all public holidays

Telephone Options

• Our contact number for all enquires is 0141 278 2555.

Staff Bank Contact Numbers

Contact Centre

• Telephone: 0141 278 2555

Contact Centre Team Lead

Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Contact Centre Supervisor

David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk

Contact Centre Manager

Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk

Nurse Manager

Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk

Nurse Manager

Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk

Nurse ‘Manager

Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk

EOL / Loop

Save the date – LOOP is coming, 30th April 2025!

On the 30th April 2025, NHS Greater Glasgow & Clyde will launch Loop, an eRostering communications tool supplied by RLDatix. This online booking App is being deployed to replace Employee Online (EOL) ahead of its decommission on the 31st May 2025.

Loop provides the same functionality as EOL as well as including some new extras.

Further correspondence will be distributed in the coming days with additional information and user guides to provide guidance on how and when to set up and start using this App.

What to expect

• 24/7 access to the communication tool provided via URL or Mobile App
• Book bank shifts on the go
• Get notifications when bank shifts become available
• View and manage your roster anywhere at any time
• Get notifications on request approvals and new shifts becoming available
• Stay in the loop with your colleagues and our latest news
• Connect with colleagues and send direct messages to each other
• Get auto-added to staff groups, based on your roster, to chat with your team
• Get the latest workplace news and updates direct to your newsfeed

What can you do on Loop?

• Manage your leave on the go: See your leave allowances including annual and study,
• Book shifts: Book bank shifts and get notifications when shifts become available.
• Newsfeed: See updates from your connections, organisations and pages you follow. Share your own updates to your connections.
• Connections: Add colleagues as ‘connections’ to see their updates in your Newsfeed and send messages.
• Messages: Direct message or group message between your connections. You can also send photos and emoji replies.
• Groups: Create groups within Loop to stay connected with colleagues or those who share the same interests, whether that be a running group or book club.

Important Information

Loop will initially be deployed to all Bank staff in the first instance (from 30th April 2025).
Whilst Substantive staff can download the app, they will not be able to fully utilise the functionality until rostered on Optima (core rostering tool also provided by RLDatix in replacement for SSTS). The Optima implementation plan will be communicated to all staff in due course.

Loop set up guide for Bank Staff

Payroll Cut Off Deadline

The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1^st July 2017 .

Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.

All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday

Rates of pay

If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £23,362 (£12.11 per hour)

Points 02, 03, 04 & 05 = £25,368 (£13.15 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £25,468 (£13.20 per hour)

Points 02, 03, 04, 05 & 06 = £27,486 (£14.25 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:

Points 00 & 01 = £30,229 (£15.67 per hour)

Points 02 & 03= £32,300 (£16.74 per hour)

Points 04, 05, 06 & 07 = £37,664 (£19.52 per hour)

For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay.  These will be shown separately on your payslip for that week.

For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay.  These will also be shown separately on your payslip for that week.

These annual salary value are re-assessed by the Government in April of each year.

NHSGGC Staff Bank Newsletter

• • Newsletter July 2025
  • Short notice cancellation update – November 2024

Previous Newsletters

• • Newsletter June 2025
  • Newsletter May 2025
  • Newsletter April 2025
  • Newsletter March 2025
  • Newsletter February 2025
  • Newsletter January 2025
  • Newsletter December 2024
  • Newsletter October 2024
  • Newsletter September 2024
  • Newsletter August 2024

• • Tips for Pressure Ulcer Prevention and Management
  • ABCD linking (pressure management)

• Information on Professional Nursing and Governance
• NHSGGC Nursing and Midwifery Bank Operational Protocol
• NHSGGC Staff Bank Incident form

Joining NHSGGC Staff Bank

The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.

To register with the Staff Bank there is both an internal and external process.

Focus on Policies and Procedures

As members of NHS Greater Glasgow Clyde Staff Bank Team, it is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.

It is important to maintain your knowledge and understanding of all NHSGGC Policies and Procedures. Please ensure that you are familiar with and follow the policies that are pertinent to your role and current scope of practice at all times.

To support you with this and maintaining these core values, each month we will focus on a different Policy or Procedure. This month we are featuring the following policies:

• • NHSGGC Safe and Secure handling of Medicines in Hospital Wards, Theatres and Departments, v2008
  • NHSGGC Administration of Intravenous (IV) medicines and Flush Policy v2021
  • NHSGGC Acute Division Patient Identification Band Policy v2015
  • NHS 21; Policy and Procedures for the safe identification of patients replaces v 2.0
  • NHSGGC Safe and Secure handling of Medicines in Primary Care, V2 September 2014

Please be aware that Policies and Procedures are updated from time to time, therefore it is important to regularly check for changes.

Important Information for all Nursing, Midwifery and Health Care Support Workers

Following a recent review of Nursing Documentation by NHSGGC Tissue Viability Team, the ABCD initiative to documentation is now being rolled out Board wide. Please read the information on the new approach.

Further Information

• Acute Services – Tissue Viability Service – Acute Division Homepage (scot.nhs.uk)
• Community Services – Pressure Ulcer Prevention – NHSGGC

Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any unclaimed leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2025, all of this has been carried over on the 1st April 2025)

Bank annual leave is accrued at rate of 12.07% or 1 hour of leave accrued for every 8.29 hours worked. A maximum of 210 hours of leave can be accrued by a bank employee in any one financial year.

A new Bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.  

The new system, called BANKSTAFF, is used to manage bookings for the following staff banks:

• Medical locums
• Nursing and midwifery
• Administration and clerical

The provider of this system worked with NHSGGC and developed a project plan which is managed by an Operational group comprising of HR, operational service colleagues and Staff Side colleagues.

A key improvement to the BANKSTAFF system is Employee Online (EOL). This is a self-service and booking app, managed through your mobile, tablet or desktop computers which will allow bank workers to, in the first instance, view all available shifts and place their availability onto the system.

In due course, it is intended that medical staff will be able to book shifts online. Future communications will provide more details of this new facility.

More information will be distributed explaining how you will be able to access the system. Keen an eye on HR Connect, StaffNet and Core Briefs for further updates.

The Medical Staff Bank provides temporary medical staffing cover for NHSGGC, across all training and non-training grades and specialities.

What are the benefits?

• Quality: Help us offer patients the best quality care using NHSGGC-approved medical staff.
• Flexibility: Access rewarding, relevant Medical Bank placements across NHSGGC reflecting the type and level of work you want to do.
• Experience: Gain the experience you want in the specialty of your choice.
• Weekly pay: You will receive your Medical Bank payments weekly.
• Priority to all available vacant shifts requiring cover.
• Paid accrued annual leave.

 We look forward to receiving your application and welcoming you to the Medical Staff Bank.

On the 30th April 2025, NHS Greater Glasgow and Clyde launched Loop, an eRostering communications tool supplied by RLDatix. This online booking App was deployed to replace Employee Online (EOL).

Loop provides the same functionality as EOL as well as including some new extras.

Further correspondence will be distributed with additional information and user guides to provide guidance on how to start using this App.

Whilst Substantive staff can download the app, they will not be able to fully utilise the functionality until rostered on Optima (core rostering tool also provided by RLDatix in replacement for SSTS). The Optima implementation plan will be communicated to all staff in due course.

What to expect

• 24/7 access to the communication tool provided via URL or Mobile App 
• Book bank shifts on the go 
• Get notifications when bank shifts become available 
• View and manage your roster anywhere at any time 
• Get notifications on request approvals and new shifts becoming available 
• Stay in the loop with your colleagues and our latest news 
• Connect with colleagues and send direct messages to each other 
• Get auto-added to staff groups, based on your roster, to chat with your team 
• Get the latest workplace news and updates direct to your newsfeed 

HEPMA is Hospital Electronic Prescribing and Medicines Administration. This is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC.

Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients.

Nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.

HEPMA will link with TrakCare for patient demographics and movements.

• HEPMA Request Form
• HEPMA Newsletter March 2022
• HEPMA Learn Pro eLearning guide
• HEPMA Core Brief

A new capability to import discharge medicines from HEPMA into Clinical Portal IDL is now available for use for existing HEPMA/Clinical Portal users. This follows a successful pilot at sites within the board. 

This capability brings a number of benefits to service system users and patients including: 

• Reduced manual transcription time and effort for discharge of medicines 
• Quicker and more efficient generation of IDLs 
• Quicker discharge process and experience for patients. 

Quick Reference Guides detailing how to use the new capability (use of which is optional) are available on HEPMA StaffNet Support Site. 

HEPMA Facilitators are visiting key sites to raise awareness and provide user support for the new capability. Telephone support is also available. For urgent issues log a call via #650.

For new non urgent incidents and all account related requests, please access the eHelp icon on your desktop.

For non-urgent clinical or ward queries, you can contact the HEPMA Pharmacy Team on nhsggc.hepma@ggc.scot.nhs.uk (this email address is not monitored 24/7)

NHSGGC has a moral and legal responsibility to protect the confidentiality of the data it holds and patients expect the information we retain about them will be kept secure and confidential. Your job role may give you access to patients’ clinical information and you are reminded of your responsibility to access only the information that is required to allow you to carry out your legitimate duties. This includes never accessing HEPMA records on occasions where either you or somebody you know personally is receiving treatment as an inpatient.

To protect against inappropriate access to records, the Board continues to use an audit system called FairWarning which was put in place to provide assurance that clinical information is kept safe. The system provides the Information Governance Team with daily audit reports from clinical systems which allows them to monitor and investigate any potential inappropriate access to records, including staff accessing their own records and those of family members. If, after investigation, a record is found to be accessed inappropriately, then a formal discussion between the member of staff and manager will take place and depending on the severity of the breach, there could be a number of consequences including refresher training and/or formal disciplinary action. Some good practice tips are:

1.   Never share passwords with other colleagues or managers.

2.   Keep your LearnPro Safe Information Handling Training up to date.

3.   Be familiar with the FairWarning guidelines

Staff are reminded that if they wish to access their own health information, they should submit a subject access request. The Board’s Subject Access Policy provides the relevant information and forms needed and can be found here Subject Access Policy.

If you have any questions on FairWarning or data protection in general, including training, please visit our Information Governance Knowledge Hub, or contact the Information Governance Team:

email: data.protection@ggc.scot.nhs.uk.

NHS Greater Glasgow and Clyde Medical Staff Bank

Location

NHSGGC Medical Staff Bank
Administration Building
Gartnavel Royal Hospital
1055 Great Western Road
Glasgow, G12 OXH

Telephone: 0141 278 2671

Generic Email: ggc.medicalstaffbank@nhs.scot

Contacts

Lisa Reilly – Medical Staff Bank Manager
Telephone: 0141 278 2547  
Email: Lisa.Reilly4@ggc.scot.nhs.uk

Joan Docherty – Medical Staff Bank Supervisor
Telephone: 0141 278 2671  
Email: Joan.Docherty@nhs.scot

Stephen Meechan – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2528
Email: Stephen.Meechan@nhs.scot

Arlene Connelly – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2574
Email: Arlene.Connelly3@nhs.scot

Nikki Crossan – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2679
Email: Nikki.Crossan2@nhs.scot

Monday to Friday: 8.00am to 6.00pm

Public Holidays 10.00am to 3.00pm

Closed Christmas Day and New Years Day

Urgent medical locum shift requests out with Medical Bank opening hours ie after 6.00pm to 8.00am Monday to Friday and Friday 6.00pm to 8.00am on Monday, are dealt with by Litmus Workforce Solutions, the Board’s managed service provider, and their out of hours contact details are:

Telephone: 0141 225 5458 

Email: wos@litmus-solutions.com

Litmus have provided user guides to support managers in the following topics:

• Reviewing an agency proposal shift

• Request and create a shift

• Authorising timesheets

• View the shift audit trail

Please return completed application forms to: MedicalStaffBank@ggc.scot.nhs.uk.

NHS Greater Glasgow and Clyde Admin and Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.

We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.

Bank workers are registered with NHSGGC Admin and Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months. 

(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract) 

The Admin and Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.

• Phone: 0141 278 2555
• Email: staff.bank@ggc.scot.nhs.uk

Background and Purpose

NHS Greater Glasgow and Clyde (NHSGGC) has an Administration Bank which is accessible by all services.

The purpose of this to provide immediate administrative cover for departments; to provide resources for short term vacancies up to a maximum duration of 3 months for Band 2, 3 and 4.

Where a vacancy is expected to last beyond 3 months then the post must be processed through the Directorate/HSCP/Corporate Vacancy Control Review Group, with consideration given to alternative hiring and contract arrangements.

Any position which reaches a duration of 3 months and requires to be extended must then be progressed through the Directorate/HSCP/Corporate Vacancy Control Review Group. Engagement will take place with the Staff Bank prior to this date to allow appropriate time for consideration of the vacancy.

• Information on our Booking and Control Process
• Admin Bank Booking Request Form

Bankstaff (Booking system)

The bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.  The new system, called Bankstaff, and is used to manage bookings for Administration and Clerical Bank

Once the bank staff office receive the completed Admin & Clerical booking request from, they will be responsible for adding the shifts to the bank system. Should you require additional shifts to be added, please contact the bank office  

Following the shifts being completed, the authoriser(s) are required to access the Bankstaff system and electronically confirm the shift has been worked, and then finalise the timesheet to allow the shift to be paid.

Authorisers will be provided with log-in details for Bankstaff by the bank office.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday, to allow the shift(s) to be paid the following Friday.