As you all are aware Phase 1 of the HEPMA implementation across GGC is now complete. Over the past couple of months we have been supporting mop up sessions/floorwalking across all sites where needed. The facilitator staff will now be focusing on Phase 2 of the HEPMA rollout in Outpatients.
As of Monday 16th January, there will no longer be any phone support from the HEPMA Facilitator team.
For HEPMA QRG, SOP’s, LearnPro, top tips and short training videos, please go to the HEPMA StaffNet page by clicking on the link below:
For new non urgent incidents and all account related requests, please access the eHelp icon on your desktop.
For non-urgent clinical or ward queries, you can contact the HEPMA Pharmacy Team on nhsggc.hepma@ggc.scot.nhs.uk (this email address is not monitored 24/7)
NHS Greater Glasgow and Clyde is committed to ensure that everyone can access our services. Communication support is available for patients to enable our healthcare staff to provide safe and effective patient care. This is for all patients where English is not their first language and may need communication support in a health setting. This also includes people who are deaf, hard of hearing, blind or deafblind.
What we do
We have a range of services, and resources to support patients who require an interpreting service. We have our own in-house interpreters, sessional interpreters for spoken and sign language support, and a telephone interpreting service.
Please note that the contact number and all codes for telephone interpreting are changing from 1st April 2023
Telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss, or is a child over 2 years old.
DA Languages is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. You can contact the service by calling or via the app.
You will need a 6-digit department PIN for telephone interpreting and a one-off access code for the mobile app. If you do not yet know your new code:
If you wish to raise any issues experienced with the interpreting services provided by DA Languages to NHS Greater Glasgow & Clyde, please click here to download a feedback form.
Telephone
Call: 0330 088 2443
Enter your 6-digit department PIN followed by the # key
Press 1 for any interpreter, 2 for a male or 3 for a female interpreter
Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.
If the patient is with you, use your speaker phone to give the interpreter your first question/statement
Let the patient and interpreter know when you are finished the conversation
Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).
If you have any issues, please press # at any time to connect to the operator.
Mobile App
Download the ILClient App free from your app store
Follow the short tutorial
Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.
As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.
Log in to the App by entering your department PIN.
Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.
You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.
Selects the language from the list and click the ‘Dial Interpreter’ button.
Pre Booked Video Interpreting (VRI)
Pre booked video remote interpreting
Pre booked video remote interpreting allows you to access spoken language interpreters via a video call. It can be used for short notice appointments, emergencies and for rare languages. Telephone interpreting is still NHS GGC’s preferred primary interpreting method.
· Reach out to Ebony-Mae.Julienne@dalanguages.co.uk to get access to the DA Link portal · Log onto DA Link portal – DA Link | Public | List (dalanguages.co.uk) either with an individual or team log in. · Follow the Guidance provided in the attachments or reach out for further assistance! · For updates on your VRI bookings, please contact DAL VRI Appointments – dalvriappointments@dalanguages.co.uk · If any team requires initial or further training on the portal, please reach out directly to Ebony-Mae.Julienne@dalanguages.co.uk
Written Translations
We have a legal obligation to ensure that all patients are communicated with in a way they understand and that best meets their needs, including the use of accessible formats. Consider your target audience to ensure that the needs of equality groups have been taken into consideration.
The Equality and Human Rights Team (EHRT) hold the central budget for translations and other accessible formats. To request information in an alternative format, please download and complete the form and submit for approval (cleartoall@ggc.scot.nhs.uk).
Urgent requests (within 4 days), such as appointment letters, clinical instructions or health records for a patient in active care, should be emailed directly to the EHRT (nuzhat.mirza@ggc.scot.nhs.uk). This form does not need to be completed for urgent requests.
We only translate information that has been produced by NHS Greater Glasgow and Clyde. If you need a translated version of a charity or Public Health Scotland publication, please indicate this on the form.
Please note, interpreters should be used to communicate information which is normally given verbally to English speaking patients; translated materials are for written materials only.
You can get advice on translation and accessible formats from the NHSGGC Equalities and Human Rights Team (0141 201 4560) or email: cleartoall@ggc.scot.nhs.uk.
How to Book Telephone / Face to Face Interpreters
It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services.
Telephone Interpreting
Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.
You can access telephone interpreting by calling or using the app.
Call: 0330 088 2443
Enter your 6-digit department PIN followed by the # key
Press 1 for any interpreter, 2 for a male or 3 for a female interpreter
Tell the interpreter if your patient is with you, or if you need to contact the patient on another number. To call your patient, dial 9 followed by their phone number.
If the patient is with you, use your speaker phone to give the interpreter your first question/statement
Let the patient and interpreter know when you are finished the conversation
Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).
If you have any issues, please press # at any time to connect to the operator.
Mobile App
Download the ILClient App free from your app store
Follow the short tutorial
Complete initial registration by clicking on ‘Register’. Registration is only required once per mobile device.
As part of the one off registration enter your name, email, mobile telephone number, Site Access Code and your 6-digit department PIN.
Log in to the App by entering your department PIN.
Once registered, you will remain logged in and when the App is opened, you will be always taken to the Interpreter Screen.
You can select preferred languages from the Favourite Language screen. Languages can be added or removed at any time from the Languages Screen. Access via the languages icon shown at the bottom of the screen.
Selects the language from the list and click the ‘Dial Interpreter’ button.
Face to Face Interpreting for Spoken Language or British Sign Language (BSL)
For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available.
To request a face to face interpreter please click here
For same day/next day requests and cancellations please call 0141 347 8811.
The phone lines are open from 8.00am – 6.00pm Monday to Friday and 8.00am – 4.00pm Saturday and Sunday.
Out of hours
Face to face spoken
Global Languages – 0141 429 3429
Face to Face BSL
Deaf Services Lanarkshire – 01236 604 808 and/or
Sign Language Interactions – 0333 344 7712
British Sign Language (BSL) Online Interpreting Service
This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present.
Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm, Monday to Friday)
Out of Hours, call 07715 421 388
Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.
British Sign Language
It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.
Pre Planned Appointments
For all pre-planned appointments, please contact the interpreting services on 0141 347 8811. We will provide you with a booking reference number (BRN).
Accident and Emergency / Out Of Hours
To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies –
Face to Face BSL
Deaf Services Lanarkshire – 01236 604 808 and/or
Sign Language Interactions – 0333 344 7712
N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.
The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.
It can also be used during hospital stays, when an interpreter is not available.
BSL Online is accessed through special laptops which come ready to use with simple instructions. Staff should contact the relevant departments to access the service.
For remote BSL interpreting please download the SignVideo app
Training Opportunity – How to Use the NHSGGC Interpreting Service.
In response to staff requests, further dates are now available for training sessions on How to Use the NHSGGC Interpreting Service.
It is the responsibility of NHSGGC staff to arrange interpreting support for patients using any of our healthcare services. It is therefore vital that staff know how to access the support available.
Our interpreting service provides a range of services and resources for patients whose first language is not English and who may need communication support in a health setting. Support is also available for patients who are Deaf, hard of hearing, blind or deafblind.
Training includes information on: how to use telephone interpreting; accessing BSL Online interpreting; booking face to face interpreters, requesting translations and direct patient access to telephone interpreting.
Sessions are being run via Microsoft Teams and dates are available from January onwards. To register or to find out more, please go to our web page.
Get in Touch
We are available to answer your calls from 8.00am to 8.30pm every day of the week on 0141 347 8811
Attend Anywhere Information
We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.
If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.
On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.
For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.
Direct Patient Access to Interpreting Service
Patients can now access the telephone interpreting service to contact any NHSGGC service.
For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.
An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.
The NHS Greater Glasgow and Clyde Nursing and Midwifery Staff Bank teams are here to help when there are planned, or unplanned, shortfalls in the levels of nursing and midwifery staff.
We provide registered and non-registered nursing and midwifery staff to our hospital wards, outpatient clinics, health centres and community settings. The Nurse Bank has approximately 15,000 temporary staff providing shift cover 24/7, 365 days a year.
Bank workers are registered with NHSGGC Nursing & Midwifery Staff Bank and are available to fill short-term shortfalls in manpower resource. The service helps to provide safe, effective, person-centred care for patients across Glasgow and Clyde.
What we do
The Nursing and Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.
How to contact NHS Greater Glasgow and Clyde Staff Bank
Location
NHSGGC Staffbank Dalnair Street West Glasgow ACH Yorkhill Glasgow G3 8SJ
The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1st July 2017 .
Bank workers timesheets are required to be completed electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.
The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.
All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers receive payment the following Friday.
Thursday night shifts can now be paid the following Friday i.e:
Shift: Thursday Night shift 7.30pm to 7.30am
If signed-off by Friday midday will be paid the following Friday.
Payroll Cut Off Deadline (Easter 2024)
Week
Shifts Worked
Shifts to be signed off not later than
Payment Date
52
15/03/24 – 20/03/24
12pm on Thursday 21st March
28/03/2024
53
21/03/24 – 25/03/24
12pm on Tuesday 26th March
05/04/2024
1
26/03/24 – 04/04/24
12pm on Friday 05th April
12/04/2024
Rates of pay
If you are a Band 2 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 44% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 88% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
If you are a Band 3 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 37% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 74% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
If you are a Band 5 member of staff you will be paid the below hourly rates depending on what point of the payscale you are placed on:
For any hours you work that are classified as Saturday, Night or Unsocial, you will be paid an extra 30% for those hours on top of your basic rate of pay. These will be shown separately on your payslip for that week.
For any hours you work that are classified as Sunday or Public Holiday, you will be paid an extra 60% for those hours on top of your basic rate of pay. These will also be shown separately on your payslip for that week.
These annual salary value are re-assessed by the Government in April of each year.
Question: I am looking to travel abroad for six months of the year, can I stay on the Nurse Bank? Answer: No, if you are not going to be available to undertake shifts you must advise the Staff Bank
Question: Can I refuse to move wards/site from the ward/site I was originally booked for? Answer: No, once a Bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.
Question: I have just found out that I am pregnant, is there anything I need to do? Answer: Yes, For Bank only workers, you must contact a Nurse Manager to arrange a meeting For substantive post holders, you must advise the Staff Bank the dates when your maternity leave starts and ends.
Question: What happens when I am off sick? Answer: Inform Staff Bank at the earliest opportunity. If your sickness will last longer than 3 days and up to 7 days you should submit a Self Certificate Form (SC2). If your sickness will last for 7 days+ then you should submit a Fit note to the Staff Bank.
Question: Will I get paid when I am off sick? Answer: In certain circumstances, a Bank worker may be eligible for statutory sick pay
Question: Will I be paid when I am on jury duty? Answer: The nature of bank work is such that no payment would be made by NHS Greater Glasgow and Clyde (the Board) to any bank worker when on jury duty.
Question: How do I claim my Annual Leave? Answer: Telephone the Staff Bank Contact Centre
Question: How long does an internal application take to process? Answer: Normally 10 to14 days providing your paperwork is accurately and timeously completed.
Question: How often do you recruit? Answer: NHSGGC Staff Bank is regularly recruiting, please check Scottish Health on the Web for current campaigns.
Information for Service Users
Question: What is the deadline for signing off bank staff shifts that have been worked in my ward? Answer: All worked shifts must be signed off on Bank Staff before the 12.00pm deadline on a Friday to ensure payment for the following Friday.
Question: How do I request a booking for my Ward? Answer: All bookings should be requested via the Bank Staff booking system.
Question: How much notice should I give when requesting a shift?. Answer: Providing the contact centre with as much notice as possible increases opportunity to successfully fill the shift.
Question: How do I cancel a booking request that is no longer needed at ward level?. Answer: Contact the Staff Bank Contact Centre on 0141 278 2555 and inform them of the Cancellation. When cancelling a filled request you must give 4 hours notice before start of shift.
Information for Bank Staff
Question: How do I book my bank shifts? Answer: Refer to Employee Online link below, or Contact the Staffbank Contact Centre on 0141 278 2555 and give them your availability dates for work. The Call handler will check to see what shifts are available on these dates and offer them to you. The more flexible you are the more work we will be able to offer you.
Question: How do I request Annual Leave? Answer: Annual leave can be requested by email. Please see Important Information link for details on how to request annual leave. for More Info please click here
Question: Can I work a bank shift if I am on annual leave from my substantive post? Answer: Yes.
N.B Bank workers who have a substantive post must take annual leave from both substantive and bank post at the same time for 5.6 weeks/210 hours of the Annual Leave year.
Question: Can I change a booked shift for another shift elsewhere?. Answer: No, once you have committed to a shift the Staffbanks expectation is that you complete the booked shift. If the move is because of a specific skill then it is considered and discussed with the nurse in charge locally.
Question: Can I refuse to move wards/site from the ward/site I was originally booked for?. Answer: No, once a bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.
Question: What happens if I need to cancel my shift? Answer: The Bank worker must inform the Staff bank Contact Centre with a minimum of 12 hours notice of cancellation of a shift. If a shift is cancelled within 12 hours notice then this is recorded under our attendance management policy.
We are welcoming internal applications for both nursing and non-nursing role’s with NHS Greater Glasgow and Clyde’s Nursing and Midwifery Bank. With a wide variety of flexible shifts across both acute and community services we would be delighted to hear from you. More information and our online application is available through the links below.
The process for recruiting both registered and non-registered nurses and midwives to NHSGGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.
To register with the Staff Bank there is both an internal and external process.
Internal Applications
Nursing and Midwifery staff that hold a permanent post within NHS Greater Glasgow and Clyde are permitted to join the Staff Bank through the internal application process, by virtue of existing employment, in a nursing role, with NHS Greater Glasgow and Clyde.
This is on the basis that as bank workers they are fully supported by their substantive line manager in delivering high standards of care to patients within their bank role. Before completing and signing the reference managers acting as the individuals sponsor should consider the suitability of the individual to undertake bank work i.e. relevant mandatory training and competency.
Bank workers planning to leave substantive employment within the organisation e.g. retirement and wish to continue to undertake bank shifts will no longer have sponsorship from their line manager and therefore no means for the bank nurse’s competence to be assessed within the responsibilities of the role and job description.
Bank workers wishing to continue to undertake shifts when no longer substantively employed by NHS GGC will undergo a reassessment process to transfer managerial responsibility to Staff Bank Nurse Management.
It is important that the bank worker and their line manager inform the Staff Bank service of their intention to leave their substantive post at the earliest opportunity to allow the reassessment process which entails Occupational Health check, PVG assessment, mandatory training update and a satisfactory reference. NHSGGC Staff Bank advise they are notified a minimum of 3 months in advance of leaving.
External Applications
External applicants to the Nursing and Midwifery Staff Bank will be subject to NHS Greater Glasgow & Clyde recruitment and selection process, which adheres to NHS Scotland PIN Guidelines.
Application short listed in line with Pin guidelines
Short listed applicants interviewed
Successful interviewees are progressed subject to the following checking standards: Occupational Health Clearance, Criminal record checks and membership of the Protecting Vulnerable Groups (PVG) scheme, Employment history and 2 satisfactory reference checks, Verification of identity checks and right to work in UK checks.
In order to maintain registration with NHSGGC Staff Bank you are required to ensure that you complete all statutory and mandatory training.
Focus on Policies and Procedures
As members of NHS Greater Glasgow Clyde Staff Bank Team, it is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.
It is important to maintain your knowledge and understanding of all NHSGGC Policies and Procedures. Please ensure that you are familiar with and follow the policies that are pertinent to your role and current scope of practice at all times.
To support you with this and maintaining these core values, each month we will focus on a different Policy or Procedure. This month we are featuring the following policies:
Please be aware that Policies and Procedures are updated from time to time, therefore it is important to regularly check for changes.
Important Information for all Nursing, Midwifery and Health Care Support Workers
Following a recent review of Nursing Documentation by NHSGGC Tissue Viability Team, the ABCD initiative to documentation is now being rolled out Board wide. Please read the information on the new approach.
Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any untaken leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2022, all of this has been carried over on the 1st April 2022)
Additionally, if you have booked annual leave, and wish to also take a bank shift, then you will be able to do this with immediate effect. We will monitor usage of these to ensure that bank workers are taking regular breaks, as whilst we value your contribution, we also need to make sure you get rest.
A new Bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.
The new system, called BANKSTAFF, is used to manage bookings for the following staff banks:
Medical locums
Nursing and midwifery
Administration and clerical
The provider of this system worked with NHSGGC and developed a project plan which is managed by an Operational group comprising of HR, operational service colleagues and Staff Side colleagues.
A key improvement to the BANKSTAFF system is Employee Online (EOL). This is a self-service and booking app, managed through your mobile, tablet or desktop computers which will allow bank workers to, in the first instance, view all available shifts and place their availability onto the system.
In due course, it is intended that medical staff will be able to book shifts online. Future communications will provide more details of this new facility.
More information will be distributed explaining how you will be able to access the system. Keen an eye on HR Connect, StaffNet and Core Briefs for further updates.
The Medical Staff Bank provides temporary medical staffing cover for NHSGGC, across all training and non-training grades and specialities.
What are the benefits
Quality: Help us offer patients the best quality care using NHSGGC-approved medical staff.
Flexibility: Access rewarding, relevant Medical Bank placements across NHSGGC reflecting the type and level of work you want to do.
Experience: Gain the experience you want in the specialty of your choice.
Weekly pay: You will receive your Medical Bank payments weekly.
Priority to all available vacant shifts requiring cover.
Paid accrued annual leave.
We look forward to receiving your application and welcoming you to the Medical Staff Bank.
HEPMA (Hospital Electronic Prescribing and Medicines Administration) Update
HEPMA is Hospital Electronic Prescribing and Medicines Administration. This is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC.
Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients.
Nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.
HEPMA will link with TrakCare for patient demographics and movements.
A new capability to import discharge medicines from HEPMA into Clinical Portal IDL is now available for use for existing HEPMA/Clinical Portal users. This follows a successful pilot at sites within the board.
This capability brings a number of benefits to service system users and patients including:
Reduced manual transcription time and effort for discharge of medicines
Quicker and more efficient generation of IDLs
Quicker discharge process and experience for patients.
Quick Reference Guides detailing how to use the new capability (use of which is optional) are available on HEPMA StaffNet Support Site.
HEPMA Facilitators are visiting key sites to raise awareness and provide user support for the new capability. Telephone support is also available by calling 07971 977806.
FairWarning – Appropriate Access to Clinical Records Information
NHSGGC has a moral and legal responsibility to protect the confidentiality of the data it holds and patients expect the information we retain about them will be kept secure and confidential. Your job role may give you access to patients’ clinical information and you are reminded of your responsibility to access only the information that is required to allow you to carry out your legitimate duties. This includes never accessing HEPMA records on occasions where either you or somebody you know personally is receiving treatment as an inpatient.
To protect against inappropriate access to records, the Board continues to use an audit system called FairWarning which was put in place to provide assurance that clinical information is kept safe. The system provides the Information Governance Team with daily audit reports from clinical systems which allows them to monitor and investigate any potential inappropriate access to records, including staff accessing their own records and those of family members. If, after investigation, a record is found to be accessed inappropriately, then a formal discussion between the member of staff and manager will take place and depending on the severity of the breach, there could be a number of consequences including refresher training and/or formal disciplinary action. Some good practice tips are:
1. Never share passwords with other colleagues or managers.
2. Keep your LearnPro Safe Information Handling Training up to date.
Staff are reminded that if they wish to access their own health information, they should submit a subject access request. The Board’s Subject Access Policy provides the relevant information and forms needed and can be found here Subject Access Policy.
If you have any questions on FairWarning or data protection in general, including training, please visit our Information Governance Knowledge Hub, or contact the Information Governance Team:
Urgent medical locum shift requests out with Medical Bank opening hours ie after 6.00pm to 8.00am Monday to Friday and Friday 6.00pm to 8.00am on Monday, are dealt with by Litmus Workforce Solutions, the Board’s managed service provider, and their out of hours contact details are:
Refer to the guidance on authorising timesheets in the hub and manage shifts once they have been worked. The worker timesheets will need to be signed off within the hub by a manager, or appropriate member of the temporary staffing team.
NHS Greater Glasgow and Clyde Admin and Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.
We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.
Bank workers are registered with NHSGGC Admin and Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months.
(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract)
What we do
The Admin and Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.
NHS Greater Glasgow and Clyde (NHSGGC) has an Administration Bank which is accessible by all services.
The purpose of this to provide immediate administrative cover for departments; to provide resources for short term vacancies up to a maximum duration of 3 months for Band 2, 3 and 4.
Where a vacancy is expected to last beyond 3 months then the post must be processed through the Directorate/HSCP/Corporate Vacancy Control Review Group, with consideration given to alternative hiring and contract arrangements.
Any position which reaches a duration of 3 months and requires to be extended must then be progressed through the Directorate/HSCP/Corporate Vacancy Control Review Group. Engagement will take place with the Staff Bank prior to this date to allow appropriate time for consideration of the vacancy.
The bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017. The new system, called Bankstaff, and is used to manage bookings for Administration and Clerical Bank
Once the bank staff office receive the completed Admin & Clerical booking request from, they will be responsible for adding the shifts to the bank system. Should you require additional shifts to be added, please contact the bank office
Following the shifts being completed, the authoriser(s) are required to access the Bankstaff system and electronically confirm the shift has been worked, and then finalise the timesheet to allow the shift to be paid.
Authorisers will be provided with log-in details for Bankstaff by the bank office.
The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday, to allow the shift(s) to be paid the following Friday.