Skip to content
Home > Staff & Recruitment > HR Connect > Staff Banks

Staff Banks

UPDATE: Following the successful implementation of HEPMA (Hospital Electronic Prescribing and Medicines Administration) which will replace the paper inpatient kardex, within South and North sectors, the next phase of the implementation has now commenced within the Clyde sector.

In order to ensure that you are ready for this change it is essential that if you are undertaking shifts within the Clyde sector sites to please ensure that you complete the following Learnpro module;

eHealth Systems: GGC eHealth: HEMPA Nursing Training

Facilitators will be onsite locally during the implementation period to offer training and support. Further information is available on this page.

You will also need to ensure that you have an active NHSGGC Network account and NHSGGC e-mail account; if you need assistance with setting up or updating your GGC accounts please complete and return the HEPMA request form available on the web page

Thank you

Nurse Bank Management Team

*Important update for Registered Nurses*

Successful HEPMA pilot paves the way for GGC-wide rollout

Hepma Request Form  can be downloaded from HERE

In This Section

General Information

Our Service

NHSGGC Admin & Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.

We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.

Bank workers are registered with NHSGGC Admin & Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months. 

(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract)

What we do

The Admin & Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.

How to contact us

Phone: 0141 278 2555

Email: interpretingservices@ggc.scot.nhs.uk

For out of hours requirements, please call the contact centre on 0141 278 2555, where you will be provided options for your interpreting requirements and your call will be re-directed.

Interpreting Services

Contact Us

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Opening Hours

  • Monday to Friday – 8.00am to 6.00pm
  • Saturday & Sunday – 8.00am to 4.00pm
  • Closed Christmas Day & New Year Day

Interpreting Services Contact Numbers

Contact Centre

Telephone: 0141 278 2555

Contact Centre Team Lead

Andrew Stewart
Telephone: 0141 278 2679
Email: Andrew.Stewart2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Equality & Human Rights Manager

Jac Ross
Telephone: 0141 201 4825
Email: Jac.Ross@ggc.scot.nhs.uk

Telephone Interpreting

Capita – Telephone Interpreting

Please note that telephone interpreting should now be used for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as a cognitive impairment or hearing loss,  or is a child over 2 years old.

Capita is our provider for telephone interpreting and can be accessed 24 hours per day, 7 days per week. They have 2 options, which are telephone interpreting and interpreting via an app, they are both known as LiveLINK.  When you experience a language barrier, call Capita Translation and interpreting (Capita TI) and you will be connected to an interpreter within seconds.

Telephone interpreting is now available via a mobile app as well as by telephone. There is no operator to go through, making it quicker and easier to use the service.

You will need your 6-digit department code for telephone interpreting and a password for the mobile app. If you do not yet know your code and password –

Acute sites – click here

All other sites – call: 0141 278 2555

Telephone

Call: 0800 496 1508

Enter your 6-digit department code

Enter the 3-digit language code – click here to view list

You will be connected to an interpreter in as little as 15 seconds

Tell the interpreter if your patient is with you or if you need them to contact the patient on another number.

Use your speaker phone to give the inter­preter your first question/statement

Let the patient and interpreter know when you are finished the conversation 

Mobile App

Download the Capita LiveLINK Client App free from your app store

Log in using email address – which is your CODE@capitalivelink.com – and your password

You will only need to log in once – not every time you need an interpreter.

Click ‘Get Service’

Select the language you require.

You will then be connected to an interpreter.

Use the speaker on your mobile to start the session.

You can use this service to phone your patient by clicking on ‘Add Call’ and entering their number. 

Click ‘merge’.

Written Translations

If you require a translation of patient information into another language –

Acute – please contact Jac Ross, Equality & Human Rights Team.

Primary Care – contact your Clear to All lead

Please indicate if the translation is urgent.  We also need to know if the information is clinical or not. 

Most translations take approximately 4 days.  Please send the document exactly as you want it to appear in the other language.   

If the information you require to be translated is a simple appointment letter with no patient instruction, please considers using telephone interpreting instead.

You can also contact Deaf patients by phone through contactScotland

Quick User Guide

It is the responsibility of NHSGGC staff to provide interpreting support for patients using any of our healthcare services

From 1st April 2019 the way we access some of our interpreting service is changing.

Telephone Interpreting

Please use telephone interpreting for all appointments under 46 minutes. This applies to all short appointments unless the patient has additional vulnerabilities, such as cognitive impairment or hearing loss, or is a child over 2 years old.

You can access telephone interpreting by calling or using the app.

Call 0800 004 2000 ( choose option 2 – telephone interpreting), or download the Capita LiveLINK Client App

You will need your 6-digit department code and a language identification code. You will also need your password to use the app.

If you do not know your code or password –

Acute sites – click here

All other sites – call: 0141 347 8811

Face to Face Interpreting for Spoken Language or British Sign Language (BSL)

For appointments that contain very complex information, or where a patient is receiving bad news, face to face interpreters may be available. 

To book, email: interpretingservice@ggc.scot.nhs.uk

For same day/next day requests and cancellations please do not email. Call 0141 347 8811.

The service operates from 8.00am – 6.00pm Monday – Friday and 8.00am – 4.00pm Saturday & Sunday.

Out of hours

For both Spoken Language and British Sign Language interpreting, call 0141 347 8811 to be connected to the appropriate service.

British Sign Language (BSL) Online Interpreting Service                                                                               

This online service allows you to communicate with your Deaf patients while waiting for a face to face interpreter to arrive, or during hospital stays when an interpreter is not always present. For more information on how to access this, click the British Sign Language link. 

Deafblind Communicators

Contact Deafblind Scotland on 0141 777 6111 (9.00am to 5.00pm – Monday to Friday)

Out of Hours, call 07715 421 388

Note takers and lip speaker for those who are hard of hearing can also be booked through the interpreting service.

British Sign Language

It is the responsibility of NHS Greater Glasgow & Clyde staff to provide a BSL interpreter for Deaf patients attending any healthcare appointment.

To view a short film on how best to support our Deaf BSL patients, click here.

Pre Planned Appointments

For all pre-planned appointments, please contact the interpreting services on 0141 278 2555. We will provide you with a booking reference number (BRN).  

Accident and Emergency / Out Of Hours   

To book a face to face interpreter for unplanned visits or out of hours please contact one of the following agencies – 

Sign Language Interactions 03333447712

D.A Languages 01619282533

Deaf Services Lanarkshire 0123 660 4808 or

Deaf Connections 0141 420 1759

N.B We also provide an online interpreting service, enabling the patient to communicate with staff while waiting for a face to face interpreter to arrive.

The online service means that in an emergency, staff can quickly link up to an interpreter at any time – 24 hours a day, 7 days a week – and communicate with their patient.

It can also be used during hospital stays, when an interpreter is not available.

BSL Online is accessed through special laptops which come ready to use with simple instructions. Staff should contact the relevant departments to access the service.

To view a short film on how to use BSL Online, click here.

BSL Online is currently available at the following sites –

Queen Elizabeth University Hospital

  • Accident & Emergency Department
  • Support & Information Service (Telephone: 0141 452 2387)
  • Spinal Injury Unit

Glasgow Royal Infirmary

  • Accident & Emergency Department
  • Acute Assessment Unit
  • Wards 51, 52, 53 & 65

Stobhill Hospital

  • Minor Injuries Unit

Royal Alexandra Hospital

  • Accident & Emergency Department

Inverclyde Royal Hospital

  • Accident & Emergency Department

Beatson West of Scotland Cancer Care

New Victoria Hospital

  • Support & Information Service
  • Minor Injury Unit

Gartnavel General Hospital

  • 3rd Floor Offices

Gartnavel Royal Hospital

  • The Hub

West Glasgow Ambulatory Care Hospital

  • Outpatients Department

Vale of Leven Hospital

  • Receiving Ward

Royal Hospital for Children

  • Outpatient Department
  • Accident & Emergency Department
  • Paediatric Cardiac Services

Maternity Services

  • Princess Royal Hospital
  • Queen Elizabeth University Hospital
  • Royal Alexandra Hospital

Mental Health Facilities

  • Stobhill Hospital
  • Ravenscraig Hospital
  • Dykebar Hospital
  • Leverndale Hospital
Out of Hours

Telephone Or face To Face Interpreting – If you need an interpreter out of hours, please call the interpreting service phone number – 0141 278 2555– then select the option you require, and your call will be redirected.

British Sign Language – Please refer to our previous BSL page which provides full details for emergency and out of hours services.   

Additional Resources
Booking System

The Interpreting service has a new booking system. This system has additional functionality which is known as Employee On-Line (EOL). This will allow all interpreters to add their availability via this function, and view their booked shifts. You can access this through your smart phone, Ipad or any internet device.

Bank workers who continually book shifts and subsequently cancel are having a  detrimental impact on the staff banks ability to effectively fill shifts and meet service demands. NHSGGC Staff bank will monitor EOL activity and any Bank workers identified as repeatedly cancelling shifts after providing their availability may have this access removed.

Please see links below for access, useful guides and information on:

News & Events

Pay dates

Interpreting Service Festive Early Cut off Details Here

Attend Anywhere Information

We now have the capacity to offer Attend Anywhere (Near Me) video interpreting appointments in a variety of different languages in scenarios where telephone interpreting and face to face appointments are not appropriate.

If you would like to book an Attend Anywhere appointment please email interpretingservices@ggc.scot.nhs.uk giving us the following information:- Your name, department, contact details, Attend Anywhere waiting area link, time and date of appointment, expected duration of appointment and the name of the clinician and patient.

On the day of the appointment the interpreter will be available in the waiting area and will identify themselves as “interpreter” and should be invited into the call prior to the patient.

For more information about Attend Anywhere appointments please do not hesitate to contact the interpreting department on 0141 347 8811.

Direct Patient Access to Interpreting Service

Patients can now access the telephone interpreting service to contact any NHSGGC service.

For example, patients can use the telephone interpreting service to make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

An information leaflet is available in multiple languages. It explains how to use the service by calling or by using a mobile app. It provides codes specific to NHSGGC services so can only be used for this purpose.

Our Service

NHS Greater Glasgow and Clyde Nursing & Midwifery Staff Bank are here to help when there are planned, or unplanned, shortfalls in the levels of nursing and midwifery staff.

We provide registered and non-registered nursing and midwifery staff to our hospital wards, outpatient clinics, health centres and community settings. The Nurse Bank has approximately 15,000 temporary staff providing shift cover 24/7 365 days a year.

Bank workers are registered with NHSGGC Nursing & Midwifery Staff Bank and are available to fill short-term shortfalls in manpower resource. The service helps to provide safe, effective, person-centred care for patients across Glasgow and Clyde.

What we do

The Nursing & Midwifery Staff Bank service provides a central booking, recruitment and management service for NHSGGC. The Staff Bank Service provides a critical link between NHSGGC bank workers and frontline health care professionals commissioning staffing requests for their services.

How to contact NHS Greater Glasgow and Clyde Staff Bank

Location

NHSGGC Staffbank
Dalnair Street
West Glasgow ACH
Yorkhill Glasgow
G3 8SJ

Nursing & Midwifery, Recruitment and Pay Enquires

Telephone: 0141 278 2555

Email: staff.bank@ggc.scot.nhs.uk

Opening Hours

Staff Bank

Monday to Sunday – 8.00am to 8:30pm
Closed Christmas Day & New Year Day

Recruitment and Pay Enquires

Monday to Friday – 9.00am – 5.00pm
Closed all public holidays

Telephone Options

Our contact number for all enquires is 0141 278 2555.

Staff Bank Contact Numbers

Contact Centre

Telephone: 0141 278 2555

Contact Centre Team Lead

Kelly Smith
Telephone: 0141 278 2640
Email: Kelly.Smith2@ggc.scot.nhs.uk

Contact Centre Team Lead

Andrew Stewart
Telephone: 0141 278 2595
Email: Andrew.Stewart2@ggc.scot.nhs.uk

Contact Centre Supervisor

Laura Traquair
Telephone: 0141 278 2677
Email: Laura.Traquair@ggc.scot.nhs.uk

Contact Centre Supervisor

David Dougan
Telephone: 0141 278 2566
Email: David.Dougan@ggc.scot.nhs.uk

Contact Centre Manager

Neil McGhie
Telephone: 0141 278 2656
Email: Neil.McGhie@ggc.scot.nhs.uk

Professional Nurse Lead

Julie Tomlinson
Telephone: 0141 278 2659
Email: Julie.Tomlinson@ggc.scot.nhs.uk

Nurse Manager

Karen McCoubrey
Email: Karen.McCoubrey@ggc.scot.nhs.uk

Nurse Manager

Carol Allison
Email: Carol.Allison@ggc.scot.nhs.uk

Nurse ‘Manager

Julia O’Neill
Email: Julia.O’Neill@ggc.scot.nhs.uk

Pay Enquiries

Payroll Cut Off Deadline

The BankStaff system for NHS Greater Glasgow and Clyde Staff Banks was introduced in 1st July 2017 .

Bank workers timesheets are required to be completed  electronically, and authorisers are required to confirm the shift has been worked and then finalise the timesheet on the system, to allow the shift to be released for payment.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday.

All shifts which start before midnight on the Thursday must be signed off for payment before 12 noon on a Friday to ensure the bank workers  receive payment the following Friday.

Thursday night shifts can now be paid the following Friday i.e:

Shift: Thursday Night shift 7.30pm to 7.30am

If signed-off by Friday midday will be paid the following Friday.

News & Events

NHSGGC Nursing and Midwifery Staff Bank

This newsletter contains important information regarding changes to the payroll cut off dates for the signing off of shifts on the Bank Staff system over the Easter period.

 Please note there will be early cut offs and Early pay dates.

Changes to Bank Shifts Pay Arrangements (Date of Shifts Worked)

  • 1st April to 6th April, timesheets must be completely signed off by 12.00pm on Thursday 7th April 2022, Date Paid 14th April 2022
  • 7th April to 12th April, time sheets must be completely signed off by 12.00pm on Wednesday 13th April 2022, Date paid Friday 22nd April 2022
  • 13th April to 21st April, time sheets must be completely signed off by 12.00pm on Friday 22nd April 2022, Date paid Friday 29th April 2022

Staff Bank News Letter November 2021

Dear colleague,

 Firstly can I pass on my thanks and appreciation  for your hard work and contribution to our services over the past 18 months. I appreciate that many of you have substantive roles as well as providing us with additionality. The ability for us to call on you and keep our service flexible is  a great strength of our bank in supporting our services across Acute, Mental Health and Community Services. We have been increasing our bank cohort to help us continue to support Covid-19 activity and plan for our winter capacity.

We continue to see demands on our services and we want to ensure our services run with minimum disruption whilst COP26 is in our city. A significant number of you have already taken shifts for the next couple of weeks and this is welcomed for our planning purposes. We know that transportation might be more challenging and we will be working with all our services to ensure everyone can get to work using all our Board policies to support you and your colleagues. Where possible we are asking you to consider your availability and support the take up of shifts, mainly across our emergency departments and support teams. We anticipate increased demand as a result of COP26, with a particular emphasis on 1 and 2nd November, and 5 and 6th November when the Leaders Summit and protest marches take place.

If you are able to provide some additional availability during this period this would be welcomed.

You can book available shifts directly, 24 hrs a day, using the Employee On Line system via the following link – https://ggceol.allocate-cloud.com/EmployeeOnlineHealth/GGCLIVE/Login. You can also call us on 0141 278 2555 to advise if your availability and we can arrange to amend shifts start or end times to allow full flexibility for you. The contact centre lines are open 7 days a week from 8am to 8.30pm.

Thank you again for your consideration as well as your ongoing support and commitment. We value the input of each and every one of our Bank staff and all of your hard work through these challenging times.

Anne MacPherson

Director of Human Resources

*Important update for Registered Nurses*

Successful HEPMA pilot paves the way for GGC-wide rollout

Hepma Request Form  can be downloaded from HERE

Hepma Newsletter April 2021

HEPMA is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC. Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients and nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.

Clinical staff will be required to complete a concise eLearning package on LearnPro in order to be given access to the HEPMA system. The HEPMA Facilitator Team will provide support and supplemental training to staff “on the floor” in clinical areas as the rollout progresses. It is important to complete the HEPMA Learnpro module as soon as possible. You cannot get access to HEPMA without completing the appropriate module. See attached for quick reference guide and most recent newsletter.

If you do not currently have an NHSGGC Network account please get in touch with the Staff Bank for assistance at Staff.Bank@ggc.scot.nhs.uk

Frequently Asked Questions
Conditions of Nursing & Midwifery Registration

Question: I am looking to travel abroad for six months of the year, can I stay on the Nurse Bank?
Answer: No, if you are not going to be available to undertake shifts you must advise the Staff Bank

Question: Can I refuse to move wards/site from the ward/site I was originally booked for?
Answer: No, once a Bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.

Question: I have just found out that I am pregnant, is there anything I need to do?
Answer: Yes, For Bank only workers, you must contact a Nurse Manager to arrange a meeting
For substantive post holders, you must advise the Staff Bank the dates when your maternity leave starts and ends.

Question: What happens when I am off sick?
Answer: Inform Staff Bank at the earliest opportunity. If your sickness will last longer than 3 days and up to 7 days you should submit a Self Certificate Form (SC2). If your sickness will last for 7 days+ then you should submit a Fit note to the Staff Bank.

Question: Will I get paid when I am off sick?
Answer: In certain circumstances, a Bank worker may be eligible for statutory sick pay

Question: Will I be paid when I am on jury duty?
Answer: The nature of bank work is such that no payment would be made by NHS Greater Glasgow and Clyde (the Board) to any bank worker when on jury duty.

Question: How do I claim my Annual Leave?
Answer: Telephone the Staff Bank Contact Centre

Question: How long does an internal application take to process?
Answer: Normally 10 to14 days providing your paperwork is accurately and timeously completed.

Question: How often do you recruit?
Answer: NHSGGC Staff Bank is regularly recruiting, please check www.show.scot.nhs.uk for current campaigns.

Information for Service Users

Question: What is the deadline for signing off bank staff shifts that have been worked in my ward?
Answer: All worked shifts must be signed off on Bank Staff before the 12.00pm deadline on a Friday to ensure payment for the following Friday.

Question: How do I request a booking for my Ward?
Answer: All bookings should be requested via the Bank Staff booking system.

Question: How much notice should I give when requesting a shift?.
Answer: Providing the contact centre with as much notice as possible increases opportunity to successfully fill the shift.

Question: How do I cancel a booking request that is no longer needed at ward level?.
Answer: Contact the Staff Bank Contact Centre on 0141 278 2555 and inform them of the Cancellation. When cancelling a filled request you must give 4 hours notice before start of shift.

Information for Bank Staff

Question: How do I book my bank shifts?
Answer: Refer to Employee Online or Contact the Staffbank Contact Centre on 0141 278 2555 and give them your availability dates for work. The Call handler will check to see what shifts are available on these dates and offer them to you. The more flexible you are the more work we will be able to offer you.

Question: How do I request Annual Leave?
Answer: Annual leave can be requested by email. Please see Important Information link for details on how to request annual leave. for More Info please click here

Question: Can I work a bank shift if I am on annual leave from my substantive post?
Answer: Yes.

N.B Bank workers who have a substantive post must take annual leave from both substantive and bank post at the same time for 5.6 weeks/210 hours of the Annual Leave year.

Question: Can I change a booked shift for another shift elsewhere?.
Answer: No, once you have committed to a shift the Staffbanks expectation is that you complete the booked shift. If the move is because of a specific skill then it is considered and discussed with the nurse in charge locally.

Question: Can I refuse to move wards/site from the ward/site I was originally booked for?.
Answer: No, once a bank worker has accepted and agreed to undertake a shift there is an obligation to work with the local management team in delivering patient care. This may involve being redeployed to other areas.

Question: What happens if I need to cancel my shift?
Answer: The Bank worker must inform the Staff bank Contact Centre with a minimum of 12 hours notice of cancellation of a shift. If a shift is cancelled within 12 hours notice then this is recorded under our attendance management policy.

Professional Nursing & Governance

For Information on Professional Nursing & Governance please click Here

For Information on NHSGGC Nursing & Midwifery Bank Operational Protocol Click Here

For Bank Incident form  please click Here

Staff Bank Recruitment

Come and Join the Staff Bank Service

We are welcoming internal applications for both nursing and non-nursing role’s with NHS Greater Glasgow and Clyde’s Nursing and Midwifery Bank. With a wide variety of flexible shifts across both acute and community services we would be delighted to hear from you. More information and our online application is available through the links below.

For internal nursing staff (Band 2) who wish to join the bank https://apply.jobs.scot.nhs.uk/internal/displayjob.aspx?jobid=76500 

For internal nursing staff (Band 5) who wish to join the bank https://apply.jobs.scot.nhs.uk/internal/displayjob.aspx?jobid=76507

For internal staff who are currently in non-nursing roles who wish to join to the bank as a Band 2 HCSW https://apply.jobs.scot.nhs.uk/internal/displayjob.aspx?jobid=76492

Joining NHSGGC Staff Bank

The process for recruiting both registered and non-registered nurses and midwives to NHS GGC Nursing and Midwifery Staff Bank follows the same robust recruitment and selection processes as required for substantive posts.

To register with the Staff Bank there is both an internal and external process.

Internal Applications

Nursing and Midwifery staff that hold a permanent post within NHS Greater Glasgow and Clyde are permitted to join the Staff Bank through the internal application process, by virtue of existing employment, in a nursing role, with NHS Greater Glasgow and Clyde.  This is on the basis that as bank workers they are fully supported by their substantive line manager in delivering high standards of care to patients within their bank role. Before completing and signing the reference managers acting as the individuals sponsor should consider the suitability of the individual to undertake bank work i.e. relevant mandatory training and competency.  

Bank workers planning to leave substantive employment within the organisation e.g. retirement and wish to continue to undertake bank shifts will no longer have sponsorship from their line manager and therefore no means for the bank nurse’s competence to be assessed within the responsibilities of the role and job description. 

Bank workers wishing to continue to undertake shifts when no longer substantively employed by NHS GGC will undergo a reassessment process to transfer managerial responsibility to Staff Bank Nurse Management. It is important that the bank worker and their line manager inform the Staff Bank service of their intention to leave their substantive post at the earliest opportunity to allow the reassessment process which entails Occupational Health check, PVG assessment, mandatory training update and a satisfactory reference. NHSGGC Staff Bank advise they are notified a minimum of 3 months in advance of leaving.

External Applications

External applicants to the Nursing and Midwifery Staff Bank will be subject to NHS Greater Glasgow & Clyde recruitment and selection process, which adheres to NHS Scotland PIN Guidelines.

  • Application short listed in line with Pin guidelines
  • Short listed applicants interviewed
  • Successful interviewees are progressed subject to the following checking standards: Occupational Health Clearance, Criminal record checks and membership of the Protecting Vulnerable Groups (PVG) scheme, Employment history and 2 satisfactory reference checks, Verification of identity checks and right to work in UK checks.

All external recruitment is advertised on NHS Show Website.

Learning, Education & Training

In order to maintain registration with NHSGGC Staff Bank you are required to ensure that you complete all statutory and mandatory training.  

COVID-19 Information

Annual Leave

Due to current circumstances it has been agreed that the normal maximum 37.5 hour carry over rule for annual leave will be waived and any untaken leave will be carried over to the next financial year. (Therefore if you still had 50 hours on the 31st March 2022, all of this has been carried over on the 1st April 2022)

Additionally, if you have booked annual leave, and wish to also take a bank shift,  then you will be able to do this with immediate effect. We will monitor usage of these to ensure that bank workers are taking regular breaks, as whilst we value your contribution, we also need to make sure you get rest.

Many thanks

The bank office team

COVID-19 Updated Briefing

Please click on the link below for the previous and current updated briefings

Bank workers communication 25th March 2020

Bank Staff

A new Bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.  The new system, called BANKSTAFF, is used to manage bookings for the following staff banks:

  • Medical locums
  • Nursing and midwifery
  • Administration and clerical

The provider of this system worked with NHSGGC and developed a project plan which is managed by an Operational group comprising of HR, operational service colleagues and Staff Side colleagues.

A key improvement to the BANKSTAFF system is Employee Online (EOL).  This is a self-service and booking app, managed through your mobile, tablet or desktop computers which will allow bank workers to, in the first instance, view all available shifts and place their availability onto the system.  In due course, it is intended that medical staff will be able to book shifts online.  Future communications will provide more details of this new facility.

More information will be distributed explaining how you will be able to access the system.  Keen an eye on HR Connect, StaffNet and Core Briefs for further updates.

Great healthcare from great people

The Medical Staff Bank provides temporary medical staffing cover for NHSGGC, across all training and non-training grades and specialities.

What are the benefits

  • Quality: Help us offer patients the best quality care using NHSGGC-approved medical staff.
  • Flexibility: Access rewarding, relevant Medical Bank placements across NHSGGC reflecting the type and level of work you want to do.
  • Experience: Gain the experience you want in the specialty of your choice.
  • Weekly pay: You will receive your Medical Bank payments weekly.
  • Priority to all available vacant shifts requiring cover.
  • Paid accrued annual leave.

 We look forward to receiving your application and welcoming you to the Medical Staff Bank.

Contact Information

NHS Greater Glasgow and Clyde Medical Staff Bank

Location

NHSGGC Medical Staff Bank
Level 2 – West Glasgow ACH
Dalnair Street
Glasgow
G3 8SJ

Telephone: 0141 278 2671

Email: MedicalStaffBank@ggc.scot.nhs.uk

Opening Hours

Monday to Friday: 8.00am to 6.00pm

Closed Christmas Day and New Years Day

Contacts

Lisa Reilly – Medical Staff Bank Manager
Telephone: 0141 278 2547  
Email: Lisa.Reilly@ggc.scot.nhs.uk

Joan Docherty – Medical Staff Bank Supervisor
Telephone: 0141 278 2671  
Joan.Docherty@ggc.scot.nhs.uk

Stephen Meechan – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2528
Email: Stephen.Meechan@ggc.scot.nhs.uk

Arlene Connelly – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2574
Email: Arlene.Connelly@ggc.scot.nhs.uk

Nikki Crossan – Medical Staff Bank Call Co-ordinator
Telephone: 0141 278 2679
Email: Nicola.Crossan@ggc.scot.nhs.uk

HEPMA (Hospital Electronic Prescribing and Medicines Administration) Update

HEPMA is Hospital Electronic Prescribing and Medicines Administration. This is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC.

Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients.

Nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.

HEPMA will link with TrakCare for patient demographics and movements.

If you have questions or suggestions please contact the HEPMA team: nhsggc.hepma@ggc.scot.nhs.uk

Medical Staff Bank Opening Hours

Monday to Friday: 8.00am to 6.00pm

Urgent medical locum shift requests out with Medical Bank opening hours ie after 6.00pm to 8.00am Monday to Friday and Friday 6.00pm to 8.00am on Monday, are dealt with by Retinue Health, the Board’s managed service provider, and their out of hours contact details are:

Retinue Solutions Ltd, Baird House, Seebeck Place, Knowlhill, MK, MK5 8FR

Telephone: 0845 521 9481  

Useful Information

Lateral Flow Testing

We would like to thank all of you who have been using Lateral Flow Device (LFD) Testing regularly and are continuing to do so.  We know that people can carry and transmit COVID-19 while being asymptomatic and by using LFD testing it means asymptomatic COVID-19 positive people can self-isolate immediately, reducing the risk of spreading the virus to others including patients, colleagues and families.

Bank Staff can access LFD Testing kits in the ward or clinical area they are working in.  

Alternatively, lateral Flow testing kits are available for collection from West Glasgow ACH, Dalnair Street, G3 8SJ and collection can be arranged by emailing: carol.allison@ggc.scot.nhs.uk.

Using the Lateral Flow testing kit couldn’t be easier.  Simply register your kit as soon as you receive it and then regularly record all of your results (even negative results) using the online portal.  It is important to continue to test twice weekly, even if you have received both vaccine shots.  A step by step guide is available on the website. Updated FAQs are available on our website, which should answer any questions you might have.  However, if there is anything that isn’t covered and you need some further help, please email: ggc.lft@ggc.scot.nhs.uk

Please remember:   

 Undertaking COVID-19 Lateral Flow Tests (LFT) reduces the risk of spreading the virus to others including patients, colleagues and family. Please remember to take your test and upload the results to the portal: http://covidtestingportal.scot

 It is vital that we all play our part in helping to identify positive cases early to help us learn to live with the threat of the virus and safely return to everyday activities and lives.

Vaccination Information

COVID-19 Vaccine PGDs

(01/04/22) These supersede and replace all previous versions and are ready for use please print out for immediate use at all sites, thank you

Pneumococcal Vaccine PGD

 The below protocols are for use by HCSW vaccinators only, these will supersede all previous versions (01/04/22)

General Information

Our Service

NHS Greater Glasgow and Clyde Admin & Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.

We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.

Bank workers are registered with NHSGGC Admin & Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months. 

(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract) 

What we do

The Admin & Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.

How to contact us
Administration Bank Booking and Control Process

Background and Purpose

NHS Greater Glasgow and Clyde (NHSGGC) has an Administration Bank which is accessible by all services.

The purpose of this to provide immediate administrative cover for departments; to provide resources for short term vacancies up to a maximum duration of 3 months for Band 2, 3 and 4.

Where a vacancy is expected to last beyond 3 months then the post must be processed through the Directorate/HSCP/Corporate Vacancy Control Review Group, with consideration given to alternative hiring and contract arrangements.

Any position which reaches a duration of 3 months and requires to be extended must then be progressed through the Directorate/HSCP/Corporate Vacancy Control Review Group. Engagement will take place with the Staff Bank prior to this date to allow appropriate time for consideration of the vacancy.

Please click Here for further information on our Booking and Control Process

Please click Here for our Admin Booking Request Form

Administrative & Clerical Bankstaff (Booking system)

Bankstaff (Booking system)

The bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.  The new system, called Bankstaff, and is used to manage bookings for Administration and Clerical Bank

Once the bank staff office receive the completed Admin & Clerical booking request from, they will be responsible for adding the shifts to the bank system. Should you require additional shifts to be added, please contact the bank office  

Following the shifts being completed, the authoriser(s) are required to access the Bankstaff system and electronically confirm the shift has been worked, and then finalise the timesheet to allow the shift to be paid.

Authorisers will be provided with log-in details for Bankstaff by the bank office.

The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday, to allow the shift(s) to be paid the following Friday.

 To access the system, please click Here