A new Bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017.
The new system, called BANKSTAFF, is used to manage bookings for the following staff banks:
Medical locums
Nursing and midwifery
Administration and clerical
The provider of this system worked with NHSGGC and developed a project plan which is managed by an Operational group comprising of HR, operational service colleagues and Staff Side colleagues.
A key improvement to the BANKSTAFF system is Employee Online (EOL). This is a self-service and booking app, managed through your mobile, tablet or desktop computers which will allow bank workers to, in the first instance, view all available shifts and place their availability onto the system.
In due course, it is intended that medical staff will be able to book shifts online. Future communications will provide more details of this new facility.
More information will be distributed explaining how you will be able to access the system. Keen an eye on HR Connect, StaffNet and Core Briefs for further updates.
The Medical Staff Bank provides temporary medical staffing cover for NHSGGC, across all training and non-training grades and specialities.
What are the benefits?
Quality: Help us offer patients the best quality care using NHSGGC-approved medical staff.
Flexibility: Access rewarding, relevant Medical Bank placements across NHSGGC reflecting the type and level of work you want to do.
Experience: Gain the experience you want in the specialty of your choice.
Weekly pay: You will receive your Medical Bank payments weekly.
Priority to all available vacant shifts requiring cover.
Paid accrued annual leave.
We look forward to receiving your application and welcoming you to the Medical Staff Bank.
September 2025 Public Holiday
Due to the public holiday on Monday 29th September 2025. Payroll requires to run the SSTS Weekly Payroll Export for (Week-ending 27th September) Week 26 early.
Timesheets for shifts worked in the period 19th September – 25th September 2025 require to be finalised/authorised by the Services prior to 12 midday Thursday 25th September 2025 via the Allocate BankStaff system to ensure payment.
Shifts worked: Friday 19th September – Wednesday 24th September 2025
Timesheets must be completely signed off by: 12pm on Thursday 25th September 2025
Date paid: Friday 3rd October 2025
Shifts worked: Thursday 25th September – Thursday 2nd October 2025
Timesheets must be completely signed off by: 12pm on Friday 3rd October 2025
Date paid: Friday 10th October 2025
LOOP
On the 30th April 2025, NHS Greater Glasgow and Clyde launched Loop, an eRostering communications tool supplied by RLDatix. This online booking App was deployed to replace Employee Online (EOL).
Loop provides the same functionality as EOL as well as including some new extras.
Further correspondence will be distributed with additional information and user guides to provide guidance on how to start using this App.
Whilst Substantive staff can download the app, they will not be able to fully utilise the functionality until rostered on Optima (core rostering tool also provided by RLDatix in replacement for SSTS). The Optima implementation plan will be communicated to all staff in due course.
What to expect
24/7 access to the communication tool provided via URL or Mobile App
Book bank shifts on the go
Get notifications when bank shifts become available
View and manage your roster anywhere at any time
Get notifications on request approvals and new shifts becoming available
Stay in the loop with your colleagues and our latest news
Connect with colleagues and send direct messages to each other
Get auto-added to staff groups, based on your roster, to chat with your team
Get the latest workplace news and updates direct to your newsfeed
HEPMA (Hospital Electronic Prescribing and Medicines Administration) Update
HEPMA is Hospital Electronic Prescribing and Medicines Administration. This is a new digital system that will replace the paper drug chart (kardex) for inpatient areas across NHSGGC.
Doctors and other prescribers will use HEPMA to prescribe medicines for inpatients.
Nurses will use HEPMA to carry out drug rounds and record the administration of medicines to patients.
HEPMA will link with TrakCare for patient demographics and movements.
A new capability to import discharge medicines from HEPMA into Clinical Portal IDL is now available for use for existing HEPMA/Clinical Portal users. This follows a successful pilot at sites within the board.
This capability brings a number of benefits to service system users and patients including:
Reduced manual transcription time and effort for discharge of medicines
Quicker and more efficient generation of IDLs
Quicker discharge process and experience for patients.
Quick Reference Guides detailing how to use the new capability (use of which is optional) are available on HEPMA StaffNet Support Site.
HEPMA Facilitators are visiting key sites to raise awareness and provide user support for the new capability. Telephone support is also available. For urgent issues log a call via #650.
For new non urgent incidents and all account related requests, please access the eHelp icon on your desktop.
For non-urgent clinical or ward queries, you can contact the HEPMA Pharmacy Team on nhsggc.hepma@ggc.scot.nhs.uk (this email address is not monitored 24/7)
FairWarning – Appropriate Access to Clinical Records Information
NHSGGC has a moral and legal responsibility to protect the confidentiality of the data it holds and patients expect the information we retain about them will be kept secure and confidential. Your job role may give you access to patients’ clinical information and you are reminded of your responsibility to access only the information that is required to allow you to carry out your legitimate duties. This includes never accessing HEPMA records on occasions where either you or somebody you know personally is receiving treatment as an inpatient.
To protect against inappropriate access to records, the Board continues to use an audit system called FairWarning which was put in place to provide assurance that clinical information is kept safe. The system provides the Information Governance Team with daily audit reports from clinical systems which allows them to monitor and investigate any potential inappropriate access to records, including staff accessing their own records and those of family members. If, after investigation, a record is found to be accessed inappropriately, then a formal discussion between the member of staff and manager will take place and depending on the severity of the breach, there could be a number of consequences including refresher training and/or formal disciplinary action. Some good practice tips are:
1. Never share passwords with other colleagues or managers.
2. Keep your LearnPro Safe Information Handling Training up to date.
Staff are reminded that if they wish to access their own health information, they should submit a subject access request. The Board’s Subject Access Policy provides the relevant information and forms needed and can be found here Subject Access Policy.
If you have any questions on FairWarning or data protection in general, including training, please visit our Information Governance Knowledge Hub, or contact the Information Governance Team:
Joan Docherty – Medical Staff Bank Supervisor Telephone: 0141 278 2671 Email: Joan.Docherty@nhs.scot
Stephen Meechan – Medical Staff Bank Call Co-ordinator Telephone: 0141 278 2528 Email: Stephen.Meechan@nhs.scot
Arlene Connelly – Medical Staff Bank Call Co-ordinator Telephone: 0141 278 2574 Email: Arlene.Connelly3@nhs.scot
Medical Staff Bank Opening Hours
Monday to Friday: 8.00am to 6.00pm
Public Holidays 10.00am to 3.00pm
Closed Christmas Day and New Years Day
Urgent medical locum shift requests out with Medical Bank opening hours ie after 6.00pm to 8.00am Monday to Friday and Friday 6.00pm to 8.00am on Monday, are dealt with by Litmus Workforce Solutions, the Board’s managed service provider, and their out of hours contact details are:
NHS Greater Glasgow and Clyde Admin and Clerical Bank are here to help when there are planned, or unplanned, shortfalls in the levels of administration or clerical staff.
We currently provide band 2, band 3 and band 4 admin staff throughout GGC, to provide a short term temporary solutions to gaps in administration staff.
Bank workers are registered with NHSGGC Admin and Clerical Bank and are available to fill short-term shortfalls in manpower resource for up to 3 months.
(Roles expected to last longer than 3 months should be referred to the budget holder of the service, as an considered solution may be a fixed term contract)
What we do
The Admin and Clerical Bank service provides a central booking, recruitment and management service for NHSGGC. The service provides a crucial link for unforeseen or unplanned gaps in administration services.
NHS Greater Glasgow and Clyde (NHSGGC) has an Administration Bank which is accessible by all services.
The purpose of this to provide immediate administrative cover for departments; to provide resources for short term vacancies up to a maximum duration of 3 months for Band 2, 3 and 4.
Where a vacancy is expected to last beyond 3 months then the post must be processed through the Directorate/HSCP/Corporate Vacancy Control Review Group, with consideration given to alternative hiring and contract arrangements.
Any position which reaches a duration of 3 months and requires to be extended must then be progressed through the Directorate/HSCP/Corporate Vacancy Control Review Group. Engagement will take place with the Staff Bank prior to this date to allow appropriate time for consideration of the vacancy.
Administrative and Clerical Bankstaff (Booking system)
Bankstaff (Booking system)
The bank management and booking system was introduced to NHS Greater Glasgow and Clyde in July 2017. The new system, called Bankstaff, and is used to manage bookings for Administration and Clerical Bank
Once the bank staff office receive the completed Admin & Clerical booking request from, they will be responsible for adding the shifts to the bank system. Should you require additional shifts to be added, please contact the bank office
Following the shifts being completed, the authoriser(s) are required to access the Bankstaff system and electronically confirm the shift has been worked, and then finalise the timesheet to allow the shift to be paid.
Authorisers will be provided with log-in details for Bankstaff by the bank office.
The payroll cut off for electronic time sheets authorisation is now 12.00pm on Friday, to allow the shift(s) to be paid the following Friday.
For queries about the service please contact the Queen Elizabeth University Hospital Biochemistry Department on 0141 354 9060.
About the service
The Scottish Biologic Drug Monitoring Service is delivered by the Biochemistry Dept. within the Lab Medicine Building on the Queen Elizabeth University Hospital site, Glasgow.
The service currently delivers Infliximab and Adalimumab levels and their respective total anti-drug antibodies (ADA) for optimising care predominantly in gastroenterology patients with inflammatory bowel disease. The service uses both WHO standards for drug levels and a patient pool sample for ADA assay to monitor performance. It is involved in sample exchange with other laboratories.
The service employs a reflex ADA testing strategy based on drug level result. When a drug level result is within or higher than the therapeutic target range, and when ADA level has previously been undetectable, reflex ADA testing is not routinely performed. Since the introduction of reflex ADA testing approximately 50% adalimumab samples and 37% infliximab samples have not had a reflex ADA test performed.
There may be some clinical scenarios where ADA titres are desirable even when drug level results are therapeutic. Requests for additional ADA testing should be indicated clearly at the time of test request or can be arranged by contacting the lab directly.
During 2019 there were 2821 Infliximab and 2920 Adalimumab samples analysed from health boards across Scotland.
TDM tests should be requested according to local biochemistry/immunology laboratory requirements. The previously used paper request forms are no longer required. Local teams are encouraged to collate data related to TDM use and outcomes as this may be required to sustain future rounds of service funding.
Vedolizumab drug level testing is now available. The utility of testing drug and anti-drug antibodies for vedolizumab has yet to be fully ascertained. Target drug levels for vedolizumab have not been clearly established. The current evidence is covered in these articles:
Vedolizumab testing is not part of the nationally commissioned TDM service. The cost per sample is £20.
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Clyde Biochemistry Laboratories (those based at Royal Alexandra Hospital, Inverclyde Royal Hospital and Vale of Leven Hospital) has been accredited with UKAS to standard ISO 15189:2012 for much of our test repertoire. The certificate of accreditation is available online.
The scope of our accreditation includes the majority of the tests performed by our laboratories, with a small number of tests not falling within our accreditation status (for example, no fluid analyses (on fluids other than CSF, urine or blood / serum / plasma) are accredited) – see the link above for details of our accredited scope.
Specialist services including Protein Electrophoresis and less often requested endocrine assays are based at RAH.
All routine GP work within the Clyde Sector is also based at RAH.
Please accept our apologies for the behaviour of links on this webpage. This is due to a global setting which is outwith the Biochemistry Department’s control.
We are committed to providing a quality service to users. If you wish to provide feedback on the Clyde Glasgow Biochemistry service, please contact our Quality Manager by emailing Pamela.craig6@nhs.scot
Full details of the services provided by other Scottish Genomic Network Laboratories, including request forms, can be found on the Aberdeen, Dundee and Edinburgh laboratory websites.
A list of all genomic tests commissioned by NHS England for rare and inherited disorders, and cancer can be found in The National Genomic Test Directory.
Please note due to significant staffing issues and service optimisation, the laboratory is currently experiencing backlogs to the following service(s):
Analysis and reporting for germline chromosome analysis. This includes karyotype analysis for sex chromosome aneuploidies and infertility referrals (01/08/2025).
We endeavour to clear these backlogs as soon as possible.Please continue to contact us to flag urgent cases and we will do our upmost to prioritise. The department is confident that this is a short-term interruption that should be resolved by a number of mitigating actions, including cross-training and active recruitment and we will update further here as soon as possible.
Sending a sample for Genetic testing
Each request accepted by the laboratory for testing is considered an agreement between the user and laboratory. Please see the Terms and Conditions of Service
Sample acceptance criteria / mandatory information
Either a completed request form or a detailed letter must be sent with each patient sample. Forms can also be requested by telephoning the department on 0141 354 9300 or downloaded from the list using ‘Request Forms (Germline and Somatic)’ tab below.
As a minimum, two pieces of patient identifying information must be provided on both the form and the sample container, e.g. name and CHI number. Specimens may be rejected if the form and the sample container do not have the same 2 patient identifiers.
Consent for testing
Discussions regarding testing and/or storage of genetic material is the responsibility of the referring clinician and a summary of clinical consent will be included in the patient’s health record. Consent is implied by submitting the sample for testing to the laboratory.
Further Analysis on Previously Stored Sample
For clinical users that wish to request further genetic testing for patients where we already have an appropriate specimen in the laboratory, the Further Analysis Request Form needs to be filled in. This will automatically send the request to the genetics laboratory. The request will be actioned by the laboratory or someone from the laboratory will contact the referring clinician if there are any issues or if further information is required.
Accreditation and Quality Management
The Laboratory Genetics department is accredited by the United Kingdom Accreditation Service (UKAS) to ISO 15189:2012 standards. The scope of accredited services are listed within our UKAS schedule of accreditation.
As part of our quality management system and to ensure that we are meeting the needs of our users, we are always keen to receive any comments you may have regarding the quality of the service we provide and would welcome any suggestions on ways in which we might be able to improve the service. If you are not satisfied with any aspect of the service, please contact the Quality Manager.
Haemato-oncology send away tests – all referrals for specialist testing must be sent via Laboratory Genetics for processing and forwarding to appropriate test centre
Laboratory Genetics forms part of the West of Scotland Centre for Genomic Medicine and is co-located with the Clinical Genetics Service at the Queen Elizabeth University Hospital in Glasgow. The Laboratory provides a comprehensive diagnostic genetic service for the patients of the West of Scotland (population >2.7 million) and offers specialised testing to the whole of Scotland, the UK and overseas.
The laboratory is a member of the Scottish Strategic Network for Genomic Medicine, with laboratories also located in Aberdeen, Dundee and Edinburgh. The Laboratory Services are funded by National Services Division of NHS Scotland (NSD) and are commissioned to work together to provide a comprehensive genetics service to the patients of Scotland.
The Laboratory Genetics department is accredited by the United Kingdom Accreditation Service (UKAS) to ISO 15189 standards. For more information see Accreditation and Quality Management section under Information for Service Users.
Our Services
The department offers Germline and Somatic testing, full details of which can be found under the Information for Service Users link.
For Clinical Genetics please call 0141 354 9200 (internal 59200)
Opening Hours
Monday to Friday, from 8.30am – 5.00pm
The laboratory does not offer an out of hours service but it may be possible to arrange the analysis of urgent samples out with these times, by prior arrangement. The department is closed during public holidays.
The Workforce Employability Service offers specialist guidance and advice to all NHS Greater Glasgow and Clyde services to support local delivery of our organisation’s workforce employability objectives. The overarching aim is to support development of an appropriately skilled workforce from a diverse background which will meet current and future service demands.
The Workforce Employability Service supports:
Development and implementation of a wide ranging strategy for employing young people and other under represented groups within the workforce in partnership with NHS Greater Glasgow and Clyde service managers
Comprehensive project management and delivery of the NHS Greater Glasgow and Clyde Modern Apprenticeship programme, in line with NHS Greater Glasgow and Clyde objectives, nationally set targets, workforce plans and service redesign
Promotion of NHS Greater Glasgow and Clyde as an employer of choice by raising awareness of the broad range of jobs, apprenticeships and careers, and pathways into these, through a range of methods including: development of a new suite of on line careers resources, a revised model of schools work experience now refereed to Career Insights and schools engagement programme
Development of new pathways into employment for 16 to 24 year olds, in partnership with NHS Greater Glasgow and Clyde services and external stakeholders, with provision for under represented groups with specific barriers to employment
Ongoing development and management of the NHS Glasgow and Clyde Schools Careers Insight programmes.
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