Professor White can be contacted at: Craig.White@gov.scot or call: 0131 244 5665
Statement from Professor Craig White, Divisional Clinical Lead
As you may be aware following a letter sent to you by the Chairman and Chief Executive of NHS Greater Glasgow and Clyde, I was appointed by the Cabinet Secretary for Health and Sport to ensure that the voices of patients and families within the paediatric haemato oncology service are heard and that information and responses to questions and concerns are provided.
Ongoing issues relating to infection prevention, management and control at the Queen Elizabeth University Hospital and the Royal Hospital for Children have resulted in NHS Greater Glasgow and Clyde Board being escalated to Stage 4 of the NHS Board Performance Escalation Framework for matters relating to infection control matters related to governance, communication, engagement and public confidence. Professor Fiona McQueen, Chief Nursing Officer for Scotland will be Chairing the Oversight Board. I will be a member of the Oversight Board and will also be Chairing an Engagement and Communication Sub-Group.
I want to ensure that our work is informed by feedback on your experiences, that you have the opportunity to tell me about your preferences for further communication or action required and raise any specific concerns or matters where you would like to receive a response or see further action taken.
If you would prefer to receive a copy of this survey in printed format or would like to provide your responses by telephone then please contact my colleague Lara Allan at Lara.Allan@gov.scot or call: 0131 244 5665 and she will be pleased to help you.
(Content first published in January 2020)
NHSGGC fully complies with the national guidance for managing HAIs (Healthcare Associated Infections) which includes a structured and transparent approach for reporting incidents including:
All Red and Amber incidents are reported to HPS asap using the mandatory HIIORT template, which is updated following each IMT meeting and submitted to Health Protection Scotland (HPS).
All outbreaks and incidents scoring amber or red are as appropriate either reported or discussed with Directors, the Infection Prevention and Control Committees, the sector/directorate leads at the Acute Clinical Governance meeting.
All incidents and outbreaks that are assessed as red or amber are reported verbally by the Board Medial Director at the NHS Board Meeting. Details of these incidents and outbreaks are also reported in the HAIRT. This report is published before the meeting of the Board on the NHSGGC website. In addition a report of the business of the Board meeting is published following each meeting.
Claythorn House, inpatient learning disability service. It is part of our Learning Disability Services, which provides healthcare services for people with a learning disability..
In general people with a learning disability access healthcare in the same way as everyone else. Within NHS Greater Glasgow and Clyde there is an emphasis on ensuring equal access to all NHS services.
Claythorn has been developed to provide specialists in inpatient assessment and treatment for people with a learning disability who also experience mental ill-health and where these needs cannot be met safely within generic services.
Clyde Ward
Call: 0141 211 3604
Clyde ward provides continuing care/intensive rehabilitation, caring for patients with long-term mental health problems. The dual role of the ward is highlighted by the changing characteristics of the patients treated.
Cuthbertson House Ward – Elderly
Call: 0141 211 3645
Cuthbertson House is an acute admission/assessment ward for people whose mental illness has been caused by a brain impairment (also known as organic mental illness). This includes people who have developed dementia as a result of Alzheimer’s, Pick’s and Huntingdon’s disease. The ward aims to help patients achieve maximum independence and support relatives and carers through the assessment process. The ward has formed close links with Glenkirk Resource Centre.
Henderson House Ward – Adult
Call: 0141 211 3621
The ward provides care and treatment for individuals from 16-65 years of age who are experiencing wide-ranging mental health difficulties of a severe and/or enduring nature. The ward also provides a detoxification service for clients who have problems with substance misuse. Henderson has formed close links with Goldenhill Resource Centre and the Intermediate Services based in the resource centre.
Iona House Ward
Call: 0141 211 0316
20 bedded mixed-sex ward for continued assessment of patients with an organic illness/challenging behaviours.
IPCU Ward
Call: 0141 211 3601
The ward provides care and treatment for individuals who are in an acute phase of their illness and where their needs cannot be met in the open ward setting.
Kelvin Ward
Call: 0141 211 3608
The ward has a remit for providing a rehabilitation service for those experiencing long-term mental health problems and operates on a referral basis.
McNair House – Adult Ward
Call: 0141 211 3566
The ward provides care and treatment for individuals from 16-65 years of age who are experiencing wide-ranging mental health difficulties of a severe and/or enduring nature. McNair has formed close links with Riverside Resource Centre and the Intermediate services located at Whittingham Gardens.
Rutherford House Ward – Adult
Call: 0141 211 3619 or 0141 211 3620
The ward provides care and treatment for individuals from 16 – 65 years of age who are experiencing wide-ranging mental health difficulties of a severe and/or enduring nature. McNair has formed close links with the Arndale Resource Centre, Riverside Resource Centre and the intermediate services located at Whittingham Gardens.
Tate House Ward
Call: 0141 211 3640
Tate House is an acute admission ward for patients between the ages of 18 and 65. The ward aims to provide a safe, non-threatening environment whilst delivering a high standard of care, designed around the needs of patients, their carers and families. There are close links formed between Tate House and Shawpark Resource Centre.
Timbury House Ward – Elderly
Call: 0141 211 3643
Timbury House is an acute admission/assessment ward for persons aged 65 years and over who suffer from a functional mental illness. These are illnesses which are not caused by any obvious or detectable brain impairment. It includes conditions such as bipolar disorder, obsessive-compulsive disorder, depression and schizophrenia. The ward has formed close links with Glenkirk Resource Centre.
To self-refer and make an appointment call our Podiatry Appointment Hotline on: 0141 347 8909 Monday to Friday, 8:00am – 8:00pm or Saturday 9:00am – 1:00pm email: AHP.Appointments@ggc.scot.nhs.uk
With our help and support, you can successfully give up smoking and become smoke-free. You can do it, we can help.
Smokefree Services are responsible for a wide range of tobacco projects aimed at reducing the damage from tobacco to people in and around Greater Glasgow and Clyde.
The Sanctuary is a multi-faith facility offering service users a quiet reflective space, at the heart of the new Hospital. It is situated in the Upper Hub in the new building, it is well-signed, wholly accessible and open at all times for anyone to use. The motif of the Sanctuary is a sunburst, and its windows overlook a quiet garden space. It is simply furnished and incorporates wooden items specially crafted by the Boomerang Project. One of these contains scriptures from different religious traditions and prayer-mats. A room for ablutions is available directly across the corridor.
The Sanctuary – is situated in the Upper Hub in the new building, it is well-signed, wholly accessible and open at all times for anyone to use. It offers service users, visitors and staff a quiet reflective space and aims to be inclusive of all faiths and beliefs. Prayer mats are available and a room for ablutions is available directly across the corridor.
The Chaplaincy Service – delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, and valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.
The Young Onset Dementia Service is a health board-wide service for adults aged under the age of 65 years old with a diagnosis of dementia. Patients can be referred to the service by clinicians in Adult and Older CMHTs, RES Teams, as well as other Secondary Care services.
The YOD service provides specialist psychosocial interventions to younger people with dementia, family members and carers. Patients are seen in their own locality. In addition to direct work, the YOD service can provide consultancy and training to clinicians and services across NHSGGC on working with younger people with dementia and their families.
“I attended the Endoscopy Clinic for a Colonoscopy at Gartnavel General Hospital. In the course of my visit I was attended to by a considerable number of staff all of whom were extremely focused on taking an interest in their patient and could not be more pleasant or caring. They represented a magnificent example of how to treat patients. My thanks goes to them and those who are responsible for staff training.”
Gartnavel General Hospital
VoL
“I gave birth to my son at the Vale of Leven CMU. I had a very pleasant experience. The midwives were fantastic and very helpful. I thought it was a very clean and relaxed environment.”
Vale of Leven Hospital
RAH
“Outstanding staff, spectacular care. Our son (33) has autism & sustained 3 spinal fractures. Your team was wonderful. Specific praise to Roxanne, Kate and the young student nurse from Cork… But everyone else was incredible, too.”
Royal Alexandra Hospital
RAH
“Outstanding treatment and care from everyone in and connected with Ward 32. A thank you will never be enough to express my gratitude for the NHS and its people. I didn’t catch everyone’s names but I would particularly like to mention Mike (hospital porter) and (Audrey – HCA) who along with everyone else were wonderful beyond words. “
Royal Alexandra Hospital
QEUH
“I was taken to the Queen Elizabeth hospital for planned surgery on Friday 1st July. I just want to thank all the staff in Renal Ward 4C for the excellent care received and would also like to thank the surgeon and the amazing theatre staff for the care and attention received.”
Queen Elizabeth University Hospital
RHC
“I attended RHCG A&E pm Saturday night with my toddler. We received excellent care from everyone. We were seen quickly, efficiently and compassionately. Thank you team excellent job.”
Royal Hospital for Children
IRH
“Yet again outstanding help from a doctor at A&E… unfortunately can’t remember his name. I went up with sore wrist which was very painful and gave help and advice and a diagnosis very quickly. Out within an hour. Hats off to Inverclyde Royal Hospital NHS”.
Inverclyde Royal Hospital
VoL
“I attended Clinic K @ The New Victoria Hospital on several occasions over the past two months. The staff have been really attentive, comforting as well as being reassuring. I can’t thank all the staff enough at this clinic.”
New Victoria Hospital
NVH
“Staff from Clinic K gynaecological care at ambulatory care Victoria infirmary. The most empathetic, caring and respectful staff I have come across in the NHS. Nothing was a bother, respected your privacy, gave time and LISTENED to me,the patient. LesleyAnn, Iga and Hayley were exemplary.”
New Victoria Hospital
RAH
“I attended the Day Surgery Unit today and can I just thank all staff who made my visit to Urology less stressful. I was treated with kindness and respect from the minute I entered the hospital please pass on my thanks my care could not have been bettered.”
Royal Alexandra Hospital
QEUH
Last night my husband had to call an ambulance for me as I took unwell. The ambulance came within ten minutes, the crew were fantastic- so caring and professional. On arrival to QEUH I was taken in straight away and seen by a nurse who did bloods, ECG and other investigations. I didn’t wait too long to see a Dr who was also thorough and reassuring. All staff were obviously busy but were caring and approachable. I just wanted to tell you my experience as I know there is a lot of negative press but I can honestly say I received top service.”
Queen Elizabeth University Hospital
Gart Gen
“Many thanks to all the doctors’ nurses and staff of Ward 4a at Gartnavel Hospital during my recent stay. Nothing was a bother to them during my surgical appointment and they are a credit to their profession.”
Gartnavel General Hospital
QEUH
“Just some words of praise for the staff of ward 8a at the QEUH. My mother had a two-week stay. Excellent care from the domestic, catering, health care assistants, physio & OTs and of course the nurses. A special mention to the senior charge nurse Lauren, who is a credit to the professional. Well done and thank you very much!”
Queen Elizabeth University Hospital, Glasgow
NVH
“I attend the Urogynaecology clinic twice a year, Clinic K. The staff, Karen, Audrey and LesleyAnn are top class in their care and practice. “
New Victoria Hospital, Glasgow
RHC
“I’d like to thank the staff on ward 1a for their excellent care for my daughter who attended for surgery on her ear. They took time with her to answer any questions she had, helped her cope with pre-surgery procedures and ensured she wasn’t in pain throughout her stay. . I can’t thank them enough for their care for her.
Royal Hospital for Children, Glasgow
RAH
“Last night my husband came to A&E with a suspected DVT. We eventually got seen by a fabulous doctor called Damian . He had a fabulous bedside manner, was well Informed and just a great guy.”
Royal Alexandra Hospital, Paisley
Greenock HC
“I would like to heap as much praise as possible on Dr Hogan (of Dr’s Hogan, Allen & Quinn) at Greenock Health Centre. I haven’t seen her for many months, if not years, but what a refreshing change to visit the department and speak to someone so positive, happy, bright and cheerful.”
Greenock Health Centre, Inverclyde
Ren Comm Adult MH
“Thank you for my CPN session this morning. The lady was superbly knowledgeable and kind. I felt a huge burden being lifted with every passing minute. What a professional! What perception! What rare empathy! Thank you Charleston Centre! “
Renfrewshire Community Adult Mental Health
Community Dental
“I recently received treatment from the Alderman Road Dental Practice. So impressed. The dentist and dental nurse put me at my ease, were very professional and did an outstanding job. The same goes for the guys in Reception. Well done to all concerned.”
Community Dental Service
RHC
“My son who is 7 and has autism recently attended day surgery at area 1b and ward 1a his care from the staff from start to finish was amazing it was a true example of the NHS at its best. The nurses in ward 1a were just wonderful. A very stressful and scary time for our wee boy turned out to be relaxed and problem free thanks to the wonderful staff. Dr Alison Cairns was his consultant.”
Royal Hospital for Children, Glasgow
IRH
“Thank you to all staff at Inverclyde Royal Hospital, they all went the extra mile for my husband and I. We truly appreciate the care and attention we received. Committed caring team.”
Inverclyde Royal Hospital. Greenock
GRI
“Attended Endoscopy at GRI today and was very nervous. However every one of the staff were all so professional and so lovely and put me very much at ease before and after my procedures and I couldn’t have felt more cared for.”
Glasgow Royal Infirmary, Glasgow
RAH
” Last night my husband came to A&E with a suspected DVT. We eventually got seen by a fabulous doctor called Damian . He had a fabulous bedside manner, was well Informed and just a great guy.”
Royal Alexandra Hospital, Paisley
QEUH
“My mum’s end of life care was amazing, kind and compassionate helping us all deal with a difficult time. Could not have had better care and support.”
Queen Elizabeth University Hospital, Glasgow
GRI
“Thank you, The Royal Infirmary staff at A&E who provided a professional service which was so reassuring. Yes, there were wait times, however, I could gauge the sincerity of the nursery, doctors, admin personnel and porters in wanting to give a great service. Thank you ❤️”
Glasgow Royal Infirmary
NVH
“My husband attended an MRI scan at 5.55pm today. He was nervous but the nurses & all staff put him at his ease and explained everything. I would like to thank them very much he is coming on Wednesday for an injection of prostate thanks again.”
New Victoria Hospital, Glasgow
QEUH
“From the moment I arrived today (3.45pm 3rd Nov 2021) the staff were outstanding. The security staff were friendly and the staff guiding you to depts were so helpful and polite. I was attending for an ultrasound scan and both staff members were exceptional. They put me at ease and were kind and thoughtful throughput the procedure. Didn’t get full names but one was called Wendy. Really impressed!”
Queen Elizabeth University Hospital, Glasgow
IRH
“I underwent a colonoscopy exam this morning and the treatment I received from reception to the staff who performed my procedure was truly marvellous. All the staff who looked after me were professional, caring and very understanding. They helped me through an anxious experience this morning. Very many thanks to a superb team of professionals!”
Inverclyde Royal Hospital. Greenock
QEUH
“I would like to thank all staff who helped me during my stay in the Acute Receiving Ward. I was treated professionally but also with kindness and compassion. I feel lucky to live in a country that offers such a health service.”
Queen Elizabeth University Hospital, Glasgow
GRI
“I felt very well looked after within the ward (2). Robbie was a terrific staff nurse and the ward sister was also really nice but Robbie was certainly very kind and attentive.”
Glasgow Royal Infirmary, Glasgow
GRI PRM
“I was recently admitted to the GYN ward. Being new to Glasgow having relocated from London it was an anxious time, but all the staff on ward 56A were lovely and so kind and compassionate. I am a nurse myself and it really made the world of difference when I suddenly had to take on the patient role. Thank you.”
Princess Royal Maternity, Glasgow Royal Infirmary
NVH
“Have been attending the hospital for 10 years after minor breast surgery. The staff in mammography, imaging and the consultants involved in my care have been absolutely outstanding in terms of their clinical care and professionalism. These members of staff represent everything that is good about our NHS. Sincere thanks from a very grateful patient.”
New Victoria Hospital, Glasgow
GRI PRM
“My mother was so well looked after in Ward 4. I would like to thank Staff Nurse Lindsay and her team for the wonderful work they did by getting her home to her family. Thank you very much.”
Lightburn Hospital, Glasgow
RAH
“Eye Clinic – I was seen last Friday regarding a sports injury to my eye. Excellent treatment and diagnosis by staff. Referred to Gartnavel for further treatment that evening. Seen the following day and back at RAH for further check-up. I cannot praise the nursing and medical staff highly enough. They are truly dedicated to their profession .”
Royal Alexandra Hospital, Paisley
IRH
“I ‘d like to congratulate and thank all involved im my treatment when I attended Emergency at IRH after a fall. The service was great, from reception doctor consultant, X-ray, nurses and porters. All in all I was in and out with broken ankle diagnosed big boot fitted and pain meds administered within 3 hours. Everything explained. Staff were so helpful and professional. Well done!
Inverclyde Royal Hospital. Greenock
VoL
“I received a chest X-ray from a lady called Kerry who was exceptional this morning. She made me feel relaxed and talked me through every part of the process. She was fantastic.thank you. Can this be fed back to her please.”
Vale of Leven Hospital
QEUH
“My husband is elated after having surgery on his spine and says that he has experienced the very best of the NHS. Thank you to all .”
Queen Elizabeth University Hospital, Glasgow
RHC
“My son who is 7 and has autism recently attended day surgery at area 1b and ward 1a his care from the staff from start to finish was amazing it was a true example of the NHS at its best. The nurses in ward 1a were just wonderful. A very stressful and scary time for our wee boy turned out to be relaxed and problem free thanks to the wonderful staff. Dr Alison Cairns was his consultant.”
Royal Hospital for Children, Glasgow
Gartnavel G
“Endoscopy – I would like to pay tribute to all the amazing staff in this department. From the receptionist to the consultant all were kind, professional and courteous. Given that it was a sensitive procedure I feel staff were fully aware of this and treated me with dignity always. Truly 10/10.” 👏👏👏👏👏
Gartnavel General Hospital, Glasgow
VoL
“I would like to thank all staff in MDBU ward, they were all so polite and helpful. Ms Jazair Saghir was exellent at explaining the procedure and was very kind. Also the ward sister (I am affraid I have forgotten her name) for looking after me and helping me down to the car. Iam very grateful to all the nurses In the ward. Please thank the all so much.”
Vale of Leven Hospital, West Dunbartonshire
NSH
“I would just like to praise the staff working in the imaging department. A very slick operation, from the receptionists booking in patients; to the radiographers and support staff who demonstrate genuine care and empathy. Many Thanks.”
New Stobhill Hospital, Glasgow
RAH
“Just wanted to say a big thank you. This was my first visit to the Royal Alexandra Hospital Paisley. I was very in impressed with the professional friendly and courteous service from all staff. From the person at the entrance to the reception, nursing and medical practitioner. The ENT doctor was thorough and explained everything perfectly. Please convey my gratitude to all staff. They are all a credit to the hospital and NHS..”
Royal Alexandra Hospital, Paisley
RHC
“Hi, my baby was ill and I went to the Children’s A&E at Royal Hospital for Children. Hospital setting was pristine, service was really quick for A&E. I appreciated that the staff, both doctors and nurses kept checking in on us, reassuring us and we’re so helpful along the way. I cannot remember the female A&E doctor’s name but nurse Emma at A&E, Doctor Peter and Nurse Liz at the Daycare ward for children were fantastic. I left the hospital knowing my child was well treated and if she became unwell, I know I could always go back.”
Royal Hospital for Children, Glasgow
Gartnavel G
“Just to express my extreme delight at the whole experience from visiting my GP at Barclay Maryhill to my breast screening and follow up at the breast clinic. All completed within 10 days of seeing my GP. Staff were wonderful and so professional and kind. Thank you so much for a fabulous service. I send my support and admiration to all health service workers. Couldn’t be bettered! “
Gartnavel General Hospital, Glasgow
RAH
“Dear A&E team. My 84 year old mum attended yesterday , 2nd December, at approx 4pm with chest pain. She has had recent valve replacement and stent insertion. The whole team were so kind, caring and professional. Mum was looked after very well and informed of the treatment plan every step of the way. Despite the pressure you are all under we would have never known. We cannot thank you enough. Well done A/E RAH.”
Royal Alexandra Hospital, Paisley
QEUH
“My mum was admitted to ward 68 via A&E last month. My mum received excellent care and attention both in A&E and in the ward from all staff including housekeeping staff, HCAs, nurses, AHPs and doctors. As a family we are so grateful for our NHS and for everything our NHS staff do specially in these exceptionally difficult circumstances.
Queen Elizabeth University Hospital, Glasgow
VoL
“I just wanted to say how much I appreciated the care I received yesterday when I attended A&E / X-ray dept and the Fracture Clinic. Every member of staff were not only professional and caring, but also seemed “upbeat” and incredibly enthusiastic about what they do for those of us who occasionally rely upon the hospital. Great sense of humour too! Thank you all so much.”
Vale of Leven Hospital
QEUH
“Hi – I was in Ward 10B from 26/10 to 3/11 for a broken ankle. I would like to thank everyone who helped me during that time – especially the ward staff and nurses who were very helpful each day and responsive to my needs.”
Queen Elizabeth University Hospital, Glasgow
RHC
“My son was directed to attend A&E by his GP. Every member of staff, clerical and clinical, were warm, friendly and polite. The purpose of every examination was explained clearly, waiting times were short and we were kept informed as to what we were waiting for. Every place we visited was clean and in good repair. “
Royal Hospital for Children, Glasgow
NVH
“I had fantastic treatment and care from the staff at the Victoria Infirmary Minor Injuries Unit. I fell and sustained an injury to my leg that needed stitches. Everyone was so patient and kind and the ENP that carried out the stitches was quick, efficient and I have a very neat scar. Thank you NHS, you are doing a great job and I appreciate you! “
New Victoria Hospital, Glasgow
VoL
“My father-in-law had been an in-patient for the past 6 months. He has had care in the Vale, RAH and QEUH Hospital. He and his family have received kind, compassionate and professional care from all staff members. His end of life care at Vale was first class.”
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