What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
Let’s break the taboo, and talk about Death! This event is an informal space to talk with others about something which affects us all…so boil the kettle, raid the biscuit tin and come and join the conversation!
Please note that this is a discussion group rather than a grief support or counselling session.
These events are open to staff and members of the public.
Currently these events happen on MS Teams so places are limited. However, if you are a curious about what a Death Café might be like, we’d encourage you to come along and say hello!
Please keep and eye on this page or our twitter feed for dates.
Death Cafes are springing up all over the world and there are some that are local. Visit www.deathcafe.com to find your nearest cafe.
Some cafes we know of:
This is an in-person cafe which usually runs the first Thursday of the month 7.30pm-9.00pm at Finns Place (Southside of Glasgow – Langside Church, 167 Ledard Road, Glasgow, G42 9QU). Free refreshments available. For more information and dates visit the Finn’s Place website. Email hello@curiousmortals.co.uk for more details.
The online cafe runs the second Tuesday of the Month, 7.30 – 8.30pm, online via MS teams. You need to register (and make an account the first time) for this café so that you can be sent the joining link. Check out the Curious Mortals website for more details – Past and Future Events — Curious Mortals
These cafes happen at the Mitchell Library in Glasgow on the last Thursday of the month, 5.30pm-7.30pm. For more details and to reserve a place please click this link – The Mitchell Library Death Cafe hosted by Creating Conversations CIC — Glasgow Life
This is a new cafe which takes place on the last Monday of the month at 7.30pm. These are hosted at The Moon Rooms, 81 Broom Road East, Newton Mearns, Uk G77 5LL. There is no need to register, just show up.
This is cafe is taking a little break but hopes to run a few sessions in 2025. We will post details when we have them.
This is cafe is taking a little break but hopes to run a few sessions in 2025. We will post details when we have them.
These sessions are bite sized learning events for staff which focus on a specific topic to provide an overview. Sessions are less interactive, focusing instead on delivering information, however there is an opportunity to ask questions at the end of each session. They usually last between 30 minutes – 1 hour.
Current Topics Covered
If there is a topic you would like us to consider then please email at ggc.HomeFirst@nhs.scot
You can find more information including dates and registration links on our training hub pages.
As part of our Plan More Stress Less toolkit, we host interactive sessions which cover all you need to know about getting yourself, and those you support prepared for any unexpected event including hospital admissions.
This session last approximately 1 hour and includes opportunities for you to ask questions. The sessions are online.
Topics covered in the session include:
Please click the date box to register your place, you will be re-directed to our booking website.
If you are an organisation who who like to organise a specific session for the people you support please email at ggc.HomeFirst@nhs.scot In some cases we may be able to offer this as an in-person session.
Alongside this session we have created two resources which anyone can use to help them plan for any future hospital admission. This could be a planned admission, for example if someone is going to hospital for an operation or to have some tests. However these resources can also be useful if someone needs to go to hospital in an emergency.
If you have any questions or feedback about these resources please email ggc.HomeFirst@nhs.scot
This checklist will help you think about all the different forms which you can complete just now that would be useful if you were ever in hospital. This includes things like a Future Care Plan and a Power of Attorney.
This resources lets you and the people who support you, think about what might need to happen in order to get you home from hospital in a safe and timely manner. This includes thinking about who could collect you from hospital and where you might need to live if you need some extra support for a short time or on a more permanent basis.
We have been thrilled to host many events over the years, highlighting some important topics. We have been able to record some of these sessions for people to view at a later date. Below you will find details of these events, alongside their recordings. If you have any feedback or wish further details then please get in touch at ggc.HomeFirst@nhs.scot
Do you know what an Anatomical Pathology Technologist does? We’ll give you a hint – they work in our hospital mortuaries!
Whilst it may not be the career everyone imagines when they are younger, it can be a hugely rewarding and privileged role to have. This session allowed us to hear from someone with first-hand experience about what it is really like to work in a mortuary.
Conversations about cardiopulmonary resuscitation can be tricky. From the mis-information that circulates, to the strength of emotion it can produce, we need a workforce which understands the intricacy of the policy and how to broach the subject in a sensitive way.
NHSGGC recently updated their DNACPR policy to clarify who should have these conversations, when they should occur and how to document them. Come along and listen to the team which have been leading this piece of work to tell you about their intentions and also the implication of this update – a must watch for all our staff!
This session is in partnership with the Realistic Medicine Team.
You can watch this on the Grand Rounds Sharepoint site Please note there may be restricted access to this video.
Anticipatory Care Planning has benefits for everyone. It empowers people to tell us what really matters; it gives friends and family an opportunity to talk open and honestly; and it helps professionals to work with everyone to create the best care and treatment plans possible. During the session we looked at tools and resources we use across NHSGGC to help promote future planning, and how our systems work together to share information.
ACP is everyone’s business, so make sure you know your role in the conversation.
How can we help our on-call teams to do the right thing in the middle of the night – when faced with a deteriorating patient that they have never met? Sometimes intervening may be of no benefit or could cause distress but making that judgement can be very difficult. It is possible that there is a plan but accessing it may be a challenge.
In this session we discussed the plans that may be available, how to find them, how to improve them and how to initiate them and have the conversation.
We partnered with Pushing Up The Daises and Caledonia Funeral Aid to a host session which aimed to shine a light on how people can attend to their own wellbeing following the death of a significant person, especially one they may have cared for. During the event we discussed
This session looks at the legal duties of staff working in acute, community and/or primary care. In particular we discuss how staff can encourage carers to recognise their role, how to refer to support services and the legal duty staff have to involve carers in discharge planning. We also mention some of the systems which help us record information about any known carers and share this with other services.
When someone moves into a residential or nursing home, it is important that friends and family are still able to be fully involved in their lives. This may include visiting and spending time together either in this new setting, or elsewhere. It is important that friends and family are still supported in their caring role, even if it may look a little different. As everyone adjusts to this “new normal”, there are lots of conversations and pieces of information which can be helpful so that everyone understands what is happening and can share their own views.
Whilst some deaths can be sudden and unexpected, most follow a period of illness which could last months or even years. During this time everyone can experience a wealth of emotions including anticipatory grief as we realise that a loss is coming.
This panel discussion explores anticipatory grief from various points of view including carers of those living with Dementia and parents who have a child with a life-limiting condition. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this journey.
All of us will experience bereavements throughout our lives, so it is very likely that some of these events may happen whilst you are working. Whether it is a sudden loss, or illness which develop over a longer time, trying to juggle work and personal life can be a challenge.
It can also be difficult for colleagues who don’t know what to say or do when someone is dealing with these issues, or returning after the death of someone close.
During this session we explored some of the things we can do to support each other in the workplace including things we can say, places we can signpost to and some of the policies organisations have to support their staff during these incredibly difficult times.
Stories From 88 Days on a Tandem Around the British Coastline
In January 2022, Xani lost his sister, Alice, to suicide. Since then he and his family have been navigating their own grief journey, supported by a number of different charities including SOBS (Survivors of Bereavement by Suicide).
In the summer of 2023, Xani decided to embark on a mammoth cycling expedition as a tribute to Alice and a way to reach out to others who have been affected by suicide, whilst also raising money for some great organisations. Over 88 days he covered over 3500 miles on a tandem around the British coastline, each day joined by a new person affected by suicide. Together as they pedalled, they shared the story of their experience and the wisdom they had gained. Not only this, he has also managed to raise over £36,000 for both SOBS and PAPYRUS.
From his time on the tandem, Xani has some incredible memories but has also gained a wealth of knowledge about the impact of grief and the different ways people begin to rebuild their lives after tragedy. During this session Xani shared his own story and reflections – from the importance of conversations to meaningful ways to honour those who have died.
Whether it is planning a funeral, or ensuring that people know your wishes and preferences when it comes to end of life care, having people and tools to help your feel empowered is vital. For members of the Queer community there can be added anxiety about some of these aspects such as what happens with legal paperwork, and how to ensure that the people you want to be involved in care and planning can be.
This panel discussion discussed some of these questions and provided a space to discuss important topics including how we can create inclusive services which embrace and celebrate people’s identities.
What do you want to happen to your body after you die? For most of us, this question makes us think about funeral, burials, cremations. But what about donating your body to help the next generation of students and researchers understand the inner workings of the human body?
During this session we heard from colleagues at the University of Glasgow to learn all about the process that takes place when someone decides to go down this road.
This is in partnership with the University of Glasgow.
Grief is natural and something all of us will likely experience at some point. During this session we looked at some of the different models that people have used to describe the grief process and also bust some myths people might have about what is “normal”.
This session is in partnership with the Beatson Cancer Charity.
Have you ever visited a hospice? Would it be somewhere you’d be afraid to go?
For many people the word “hospice” is associated with end of life care and death, however the truth is a little different. In this session we heard about all the amazing things hospices do to support people and those who matter to them, recognising that hospices are places of hope and warmth.
The legal parts of future planning can often be confusing, with lots of people not quite sure where to start. This session explored how to get started with Power or Attorney and making a Will, and why both of these things are so important.
We have split the recording into two parts.
Did you know that there are around 500 people each year waiting on a transplant, but only about 1% of people die in the rare circumstances where organ and tissue donation may be able to go ahead? This means that every opportunity for donation is very precious!
Hear from the experts working in NHSGGC who are coordinating this life-saving treatment. We bust myths surrounding the process, and hear just what difference an organ transplant can make to someone and the people they love.
This session was in partnership with the NHSGGC Organ Donation Team.
When you think about palliative care, what is the first thing that comes to mind? “Terminal illness”? “End of life”? “Comfort Care”? Whilst all these things are true, palliative care is so much more than this.
During this panel discussion, people could ask us anything – from “how did you get into this field?” to “what does a “good death” look like?” – the floor was yours!
With the average cost of a funeral in Scotland being over £4000*, the financial burden of death and dying can be overwhelming. Caledonia Funeral Aid aim to support people navigating this difficult time by offering advice, as well as practical and emotional support.
During this session we discussed some of the help that is available such as the Funeral Support Payment as well as thinking about creative ways we can honour and celebrate those who have died. There was also an opportunity to ask questions to our expert.
*Source: SunLife Cost of Dying Report 2024
For many people pets are family and so it is only natural to grieve their loss. Wendy Andrew founded the Scottish Pet Bereavement Counselling Service to help others recover from the death of animal companions.
During this session we talked about everything from the wealth of emotion that accompanies a decision to euthanise a pet, to speaking to children about the death of a pet. We discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions.
This session was delivered in partnership with the Scottish Pet Bereavement Counselling Service.
Everyday people are left with the grief and trauma that often accompanies the loss of a pregnancy or baby shortly after birth. Whilst everyone’s situations are unique, as a society we can do much more to support one another in these difficult times, and that often begin with having a conversation.
During this session we discussed some of the common feelings that people may experience and highlight different places where support is available. There was also an opportunity to ask questions to our panel of experts who have backgrounds in various parts of this bereavement journey.
This session is delivered in partnership with Sands and Antenatal Results and Choices (ARC).
We were delighted to be presenting at NHSGGC Grand Rounds on the topic of spiritual care considerations at the end of life. We are lucky to live in a multi-cultural country, with people coming from all walks of life and bringing their own beliefs and views with them. However sometimes it can be difficult to remember all the different things that we can do to support someone, especially as they approach death.
During this session, colleagues from the spiritual care team explored some of the common, yet simple things we can do as staff to support patients as well as their friends and family, and also highlight some of the resources available to support staff deliver this person-centred care.
You can watch this on the Grand Rounds Stream Channel. Please note there may be restricted access to this video.
Dying is a normal process, but these days the process is often surrounded in mystery. During this sessions we learned more about what actually happens as someone approaches the end of their life and had an opportunity to talk to some experts.
When it comes to planning for the future, do you even know where to start? During this informal information session we gave you some ideas of things to think about and tools to help you plan, as well as telling you how this information can be shared with others so that everyone is in the know.
When you or someone you care about becomes ill, life can become very stressful. That is why we think it is so important for people to talk to each other and make plans before this happens.
As part of our Plan More, Stress Less Toolkit, is for anyone interested in getting started with planning ahead. In this session we talk about what paperwork we can complete before a crisis arises, what actually happens when someone goes into hospital and how we can all work together to plan for a safe and timely discharge.
Loss, grief, and bereavement are universal emotions. Whilst death and dying is a natural part of life, throughout the Covid-19 Pandemic many more people have been touched by experiences which may have triggered feelings associated with loss and change.
To give staff an opportunity to reflect on both our collective and individual experiences, a new informal online event was created. The intention was to create a space for staff to reflect and recharge. There was no active participation necessary, rather staff are encouraged to listen and reflect on the various contemplative pieces (sessions will also have subtitles).
Staff from across all parts of health and social care were encouraged to attend, including our colleagues in Care Homes, Primary Care and Third Sector.
You can read our Summary Report for the summer session.
Summer Session:
Autumn Session:
Below you can find copies of our past programme of events. You can also find copies of past resource lists which have further details of organisations and services who can support individuals and communities who are dealing with grief, loss or looking after others.
To keep up to date with future events make sure you are signed up to our mailing list..
Carers Week occurs at the start of June each year, aiming to raise awareness of the challenges experienced by unpaid carers and host events that may be of interest and benefit to carers.
Carers Week 2022 Summary Report
Carers Week 2022 – Resource List
Carers Rights Day occurs at the end of November each year, aiming to increase awareness of the rights of unpaid carers.
Demystifying Death Week occurs at the beginning of May each year an aims to shine a light on death, dying and bereavement.
Summary Report for the Demystifying Death Week 2022
Demystifying Death Week 2022 – Resource List
Demystifying Death Week 2022 – Carers Resource List
Demystifying Death Week 2023 Programme
Demystifying Death Week 2024 Programme
National Power of Attorney Day usually occurs in November. On or around this time we aim to host one of our “Power of Attorney Overview” session. Visit our training hubs for dates of future sessions.
To Absent Friends is a week-long celebration from 1st-7th November each year.
“What Matters to You?” Day is an international initiative celebrated on or around June 6 that aims to foster meaningful conversations between patients, caregivers, and healthcare providers.
You can find more information on the initiative and recording of past seminars on our What Matters To You webpages.
When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.
Accessing the right care is as easy as A,B,C:
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:
“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”
With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:
These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.
Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.
Watch the following video for more information.
Many hate crimes go unreported for a number of reasons.
If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.
If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.
If you witness a hate crime you can contact the police and report it. This can also be done anonymously
If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.
You can also report a Hate Crime online by going to https://www.scotland.police.uk/secureforms/hate-crime/
The form can be used by anyone who
Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.
999 should be called in any emergency.
All Hate Incidents should be recorded on DATIX.
A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.
In Scotland the law recognises crimes motivated by prejudice based on
No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
Yes you can. An online hate crime report is available at: https://www.scotland.police.uk/secureforms/hate-crime/
The form can be used by anyone how is the victim of hate crime, has witnessed a hate crime or is reporting the crime on behalf of someone else.
Yes they will. Hate crimes are serious incidents and Police will respond appropriately.
No you don’t. You can report it online at: https://www.scotland.police.uk/secureforms/hate-crime/ or use any one of the many 3rd Party Reporting Centres in the Glasgow area. You can find your nearest 3rd Party reporting centre here: http://www.hatecrimescotland.org/report-it/centres/
Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.
It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.
The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.
This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.
The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.
We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk
Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.
Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.
Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.
Active Bystander Training on MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.
Lord Advocate’s Guidelines: Offences aggravated or motivated by prejudice – LAG: Offences aggravated or motivated by prejudice | COPFS
Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:
Further reading and guidance:
Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.
Some key tips
Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:
We have to challenge prejudice and its consequences when we see them. Hate crime is not within our responsibility to dismiss. We must listen to victims. Too often I hear that experiences are minimised, and I will not accept that. It is not “part of the job” to be abused, or stand by when others are victimised. We are a diverse and amazing organisation, with such potential to arise and use that diversity for good.
We must challenge hate and overcome our own discomfort about “making a fuss”. Standing up for the vulnerable and the marginalised is not making a fuss, it is the foundation of a better place for us all.
Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.
Hate crimes are a blot on the beauty of diversity that should be cherished. We must stand together against the forces of intolerance and bigotry, for only by showing kindness and empathy can we weaken the roots of hate. Together, we can create a future where every race is welcomed, every culture is honoured, and every heart is filled with love.
Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.
We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 40,000 strong. We can use that strength to make sure hate has no place in our workplace.
It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.
Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.
Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.
This website aims to be a one stop shop for information relating to Care Homes. The Care Home Collaborative Web Team manage the website and it’s development. You can share your free learning opportunities and resources on our website.
Please see NHSGGC Website Guides to help make your web content easier to read and present it in a more accessible and consistent way.
If you’d like information published or amended on our website please complete the appropriate form below.
We have collated a variety of useful resources that provide guidance and support for you and your baby.
Breastfeeding support in Greater Glasgow and Clyde.
All businesses and organisations in Scotland open to the general public and who allow children, are under legal obligation to allow breast and bottle feeding. Read more about the law and find out how to become a breastfeeding friendly business.
We have produced a map showing all breastfeeding friendly venues in Scotland.
Online support, factsheets and a fountain of knowledge on drugs in breastmilk.
BfN Greater Glasgow and Clyde | Instagram, Facebook | Linktree
Breastfeeding support in Greater Glasgow and Clyde
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life.
Drop in Groups at Pollok library on Fridays – support from a BFN Volunteer will also be available at Home-Start Warm Place Pollokshaws on Fridays, and at the Warm place Castlemilk on Monday afternoon. For more info, go to
What’s On at Warm Place Castlemilk – Homestart Glasgow South
Support is also available to Muslim families online on the 4th Thursday of every month.
These are pages on the NHSGGC website which we hope you will find useful.
For independent, confidential and non-judgemental support available 24 hours a day, and with 1 to 1 support anytime.
Tel: 0300 100 0212
Glasgow Breastfeeding Buddies.
Tel: 0300 330 0700
Glasgow Breastfeeding Buddies | Instagram, Facebook | Linktree
The UNICEF UK Baby Friendly Initiative has information regarding Baby Friendly Initiative Accreditation and Resources. As well as a safe guide to bottle feeding, responsive bottle feeding and infant formula Information please see links below:
[Links to follow]
National toothbrushing programme available throughout Scotland, offered to all nursery aged children.
Every child is provided with a dental pack containing a toothbrush, a tube of toothpaste, and oral health messages on at least six occasions by five years of age.
Information on the Health Visiting Service, feeding your child, parental health and wellbeing, your child’s health and emotional wellbeing, Family Nurse Partnership and local information.
HENRY is a brilliant programme for parents, helping them to support a healthy, happy start for their children and lay the foundations for a brighter future.
Visit the website for further details regarding the programme, and watch out for groups and workshops in the South.
Glasgow libraries offer a wide range of health and wellbeing support. Visit the following website for the list of groups in your local library.
An online resource that provides information, advice and guidance about local services and groups to improve lifestyle, independence and health and wellbeing in the community.
Your Support Your Way Glasgow – Homepage (yoursupportglasgow.org)
Information on wellbeing and counselling services, based in Pollok Civic Realm and Melissa House Brand Place Ibrox.
Self referral is available.
Thrive Under 5 (TU5) is a project funded by Scottish Government monies and delivered by Health Improvement staff from NHSGCC. Through a whole systems approach to tackling child poverty in selected places, the programme aims to support children under the age of five to achieve a healthy weight.
Provide support to Dads to increase parenting skills and increase their confidence . Please see the website and Facebook page for full list of services and groups.
A confidential phone line for anyone in Scotland over the age of 16, feeling low, anxious or depressed.
Tel: 0800 83 85 87
Offers early intervention to improve health and wellbeing for under 12s and families based in Govanhill.
Daisy Chain Early Years Project | CrossReach
CrossReach Daisy Chain Early Years Project – Parents & Carers Group on Facebook
Providing an integrated domestic abuse advocacy and support service.
Project supporting women, children and young people experiencing domestic abuse.
Supports women and girls in Govan and surrounding areas of Glasgow to become more confident, creative, employable and enterprising by providing workshops, training programmes.
Home-Start North is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Home – Home-Start Glasgow North & North Lanarkshire
Home-Start Glasgow North and North Lanarkshire | Glasgow | Facebook
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Home-Start also offer support to Dads and have groups in South Glasgow. See their website for a full list of support available.
Offering a pathway of services to support you with a range of mental health problems including anxiety, depression and the impact of trauma.
Health in Mind | Support and services (health-in-mind.org.uk)
Lifelink can offer support to anyone who is struggling to cope with everyday stress or is feeling anxious or depressed. Issues such as debt, bereavement, addiction, self-harm/suicide and problems with relationships or family can all interfere with a persons’ quality and experience of life.
Offers support for parents who may be suffering from mental health issues.
PANDAS offer support to families and their networks who may be suffering with perinatal mental illness, including prenatal (antenatal) and postnatal depression. They offer a variety of person centred support.
Hotline offering a pathway of services to support a range of mental health problems including anxiety, depression and the impact of trauma.
Tel: 0800 027 1234
For over 25 years The Women’s Centre Glasgow has worked out of our Maryhill community hub to create a safe space for all women in Glasgow. We are here to support and empower our community by offering opportunities to strengthen women’s choices in life and social opportunities. We welcome women of all identities and are committed to fighting discrimination. We believe in the power of working together and aim to provide online and in-person services for mental and physical wellbeing which is accessible to everyone.
3D Drumchapel was established in 1997 to make a difference in the lives of children and families in Drumchapel by providing support, strengthening relationships and empowering families to make positive change.
All of our sessions services and support are FREE for families living in Drumchapel, Knightswood & Yoker.
Families can enjoy sharing stories, songs and rhymes with their little ones. Bookbug Sessions take place in libraries and community venues across Glasgow. Please see link for local venues and times for sessions.
Supports children and families to prevent families reaching crisis point, and to recover from trauma and harm. Please see website for full list of services.
Support for children from pre birth to 5 years . They have Early Years Practitioners who work directly with children and families to deliver Stay, Play and Learn sessions all over Glasgow.
See website for details of the sessions.
Stay Play and Learn Details | Early Years Scotland
Early Years Scotland on Facebook
In the South we have sessions at SWAMP as part of THRIVE Under 5.
Supporting early years, and children with literacy, music movement and play. Providing free activities such as Move dance grow, Family Fun Days and Bookbug . For all activities please see website for groups in your area.
Glasgow Life provides a range of services and activities for families. Please see the links below to services in the City.
Support families with Children In the Govan area services include; Family Support, Play Therapy, Volunteering & Training Opportunities, as well as Adult Counselling and The Govan Pantry. See website link Facebook for full range of services.
We are Govan HELP – Supporting children, parents and families
Family support to help overcome a range of issues such as isolation, mental health difficulties, bereavement, family breakdown, addiction, physical ill-health, support to dads and more. Running weekly groups in South Glasgow.
Working with families and children in Castlemilk and across Glasgow, they specialise in fun play and learning . Please see website and Facebook page for full list of services.
Govan based social enterprise supporting families in Glasgow through creativity and play. They also have a toy library on 901 Govan Road, G51 3DN.
Please see website for full list of services and groups
Make Do and Grow – Supporting families in Govan and beyond (makedogrow.co.uk)
A national charity supporting single parents and separating parents in Scotland. See website for further details.
End Young Parent Poverty: Top up the Scottish Child Payment (opfs.org.uk)
One Parent Families Scotland – Glasgow on Facebook
Helpline: 0808 801 0323
Website offering advice and support on every aspect of parenting.
Tel: 0800 0308 003
SWAMP works with children, young people, and older people in the Greater Pollok area. They offer a range of services and groups for the local community serving all ages. See website for a full list of their services and groups.
South West Arts & Music Project – Scottish Community Alliance
For over 35 years, our charity has been working alongside communities in West and South West Scotland to address the impacts of poverty and inequality in the lives of children, young people, and families.
We believe in the potential within every individual to create positive change. Our Family Support and Flexible Childcare services help families at the early stages of their journey, building strong foundations for a brighter future.
Pollok based organisation who offer access to storytelling and creative opportunities for families. Including Imagine Lab sessions at their base in Pollok, which is a sensory storytelling sessions aged for 0-5 years. See website for list of all sessions.
The Women’s Centre provide a range of activities for mums and babies in their creche facility.
They have a programme of activities that can be accessed through their website and by contacting them direct.
If you are worried about money, then please speak to your Health Visitor or Family Nurse who’ll be happy to discuss any issues with you and can refer you to a relevant service.
Below is a link to a comprehensive list of some recommended Government approved pathways that are available to you, for free, impartial and confidential money advice and support. Information on local support services for Glasgow City and other Scottish Local Authority areas can be found here.
Cost of Living Support – Glasgow City Council (gosshosted.com)
Map of local food services.
Find Local Food Services | Glasgow Community Food Network (glasgowfood.net)
Directory listing activities and services across Glasgow.
Social Security Scotland – Homepage
See website below for information on benefits including 5 Family Payments.
Pantries are shops which provide low cost food in community hub setting, and also offer wrap-around support services within the local area.
In the South West of Glasgow, we have pantries in Pollok, Nitshill, Crookston, Cardonald, Kennishead, Govan, Castlemilk and Gorbals. All are listed in the directory below. Days and opening times vary.
Leaflet offering advice and support to help make ends meet.
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By signing up to our mailing list you agree to be contacted by the Care Home Collaborative. We will not share your details with anyone else.
The Care Home Collaborative (CHC) works in partnership with all care homes across Greater Glasgow and Clyde. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.
We invite care homes to contact us to share their experiences. We can offer specialist advice, tailored training and support to carry out projects. This allows us to share good practice, highlight care home stories and celebrate success.
Find out more information about the care home teams in your area below.
Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.
We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).
Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.
We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.
In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.
We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.
Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey
The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.
Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.
We are centering quality conversations about “What Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your ‘good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.
Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City
The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.
The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.
Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk
HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
We support the specialists in our Central Hub to deliver sessions on:
We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including
To help improve patient experience across hospital sites within urgent and unscheduled care services, we are constantly developing and implementing new and innovative pathways which help us provide additional and faster routes for them to access urgent and unscheduled care as an alternative to A&E.
These new pathways and services improve patient flow through our hospitals, avoid unnecessary bottlenecks and ensure our capacity is being utilised in the most efficient way possible across all of the health service.
This webpage outlines some of the work underway to deliver this ambitious project, which is overseen by the Urgent and Unscheduled Care (UUC) Oversight Board.
Technology is playing a key role in modernising our health services and the creation of virtual pathways is already having a significant impact on our urgent and unscheduled care patients. Virtual pathways enable us to provide urgent care outside of A&E, and in many instances, in the comfort of the patient’s home –freeing up valuable capacity within our acute sites and giving our patients a better experience.
At the core of virtual pathways lies the FNC which launched in December 2020. The FNC enables patients who would otherwise visit A&E, to receive a direct video or telephone consultation with an emergency care clinician. Externally the FNC is branded as virtual A&E. You can find out more information by visiting our FNC webpage or watching the video below.
Interface Care is new approach to enable primary and community care providers such as GPs to access immediate specialist care advice from acute colleagues to help assess patients who may otherwise be sent to A&E.
The programme is currently in development, with new respiratory pathways coming online alongside heart failure pathways. With more immediate clinical advice being made available, the hope is to ensure patients receive the right type of treatment for their needs, faster, and without having to be admitted to hospital.
Our teams are working closely with HSCP / Scottish Ambulance Service and other partners to establish new methods of A&E avoidance for elderly and vulnerable patients who would otherwise have been sent to hospital.
By linking these specialist frailty teams as early as possible in the patient journey, often patients are able to be discharged from hospital faster, or avoid A&E altogether.
Home First Response launched in November 2022 and helps provide targeted interventions to older and vulnerable patients who would otherwise spend long periods of time in hospital. Being treated at home provides significant benefits – increasing recovery time, preserving mobility and reducing the chance of delirium.
As part of the rollout, specially trained HSCP staff have been recruited and embedded alongside acute frailty teams at Glasgow’s Queen Elizabeth University Hospital and Paisley’s Royal Alexandra Hospital to help limit admissions, improve early discharges and support anticipatory care planning.
OPAT is a specialist-led service which provides acute-level hospital care in an outpatient capacity to patients with complex infections is playing a critical role in freeing crucial bed space in hospitals across NHS Greater Glasgow and Clyde.
Based at the QEUH in Glasgow, but with outreach to hospitals throughout NHSGGC, the specialist OPAT team is made up of nurses, pharmacists and infectious disease consultants and can see more than 100 new referrals each month.
The service treats patients with infections who require IV antibiotics either on a short or long-term basis but who are otherwise suitable for outpatient treatment. This might include, for example, patients suffering cellulitis, which is a common skin infection or, a range of other difficult to treat infections, for example, complicating diabetes, chronic lung disease or surgery.
About one in three patients are referred direct by GPs and avoid hospital admission altogether while two thirds (usually with more complex infection and requiring initial hospital investigations and treatment) have their hospital stay significantly shortened. For patients that require an initial inpatient stay, the time spent in hospital is shortened by an average of three weeks per patient.
Hospital at home aims to keep patients out of hospital by providing the same level of high-quality multi-disciplinary care they would receive as inpatients.
Eligible patients are identified either upon presenting at A&E thus avoiding admission, or to enable an early supported discharge, or they can be referred by their GP. Patients need to be over the age of 65 to be suitable for the service.
An example of a hospital at home patient would be an elderly person who has fallen at home, has a severe infection, delirium, or who has seen an acute functional decline due to an existing health condition. Individual assessments take place for each patient before a decision is made.
Patients who are treated within Hospital at Home also have access to hospital-level diagnostics, such as endoscopy services, radiology, cardiology and a range of urgent hospital-level interventions such as IV therapy and oxygen.
Care is delivered by a team of Nurses (including Advanced Nurse Practitioners and Consultant Nurse), GPs, Pharmacists, Occupational Therapists and Consultant Geriatricians.
