We want to ask, listen and do what matters to people every day.
We have an extra focus on raising awareness and encouraging these sorts of conversations between people who receive care, the people who matter most to them, and staff. This is ‘What matters to You?’ (WMTY) Day. On 9 June 2022, all health and social care staff are encouraged to ask “what matters?” to every person they care for that day.
This has now become an international movement with many countries around the world participating. Asking “What matters to you?” is easy and involves three simple steps:
- Ask What Matters;
- Listen to What Matters;
- Do What Matters.
The impact a WMTY conversation can have
For WMTY Day 2022, people across NHSGGC kindly shared their experiences of asking, listening and doing what matters:
Brooke – Royal Hospital for Children
In this short video, Brooke, her mum Paula, and Lorna her Senior Charge Nurse, share how they asked, listen, and did what mattered to Brooke during her admission to the Royal Hospital for Children:
Jen – Leverndale Hospital
Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:
Lillian – Hunterhill Care Home
Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:
Marisa – Royal Hospital for Children
Last but definitely not least, Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:
Jen Rodgers – Deputy Nurse Director
Jen Rodgers shares her top tips for having meaningful conversations with people about what matters to them:
What Matters To You? Information for people receiving care and their families
What Matters To You? (WMTY) is all about encouraging more meaningful conversations between people.
To help you get the best possible outcome, we need to understand the things that are really important to you. This could be something very specific or something more general. Here are some examples of the types of things people have talked about:
- “It’s really important that my granddaughter is involved in discussions about my support. She is the main person in my life!”
- “I can’t focus on my therapy because I’m so worried about who is looking after my mum while I’m in hospital”
There is no wrong answer to this question – it’s all about what matters to you.
We want to know what matters to you, so we can provide care that works for you. You can:
- Speak to staff about what matters most to you
- Tell us about your experience on Care Opinion.