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Help Him Make the Right Call!

When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.

Accessing the right care is as easy as A,B,C:

  • Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
  • Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
  • Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.

What is a Hate Crime?

Hate Crimes are crimes that are motivated by prejudice. The victim is targeted because they are a member of a particular social group or have a particular characteristic.

In Scots law, a Hate Crime is one motivated by prejudice based on

  • Race (including nationality, ethnicity and skin colour)
  • Religion
  • Sexual Orientation
  • Disability, including physical disability, learning disability and mental health difficulty
  • Transgender Identity

These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.

Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.

Watch the following video for more information.

Reporting Hate Crime – everyone’s business

Help & Support for Victims

Many hate crimes go unreported for a number of reasons.

  • For many people, exposure to abuse is a life-long experience and not perceived as crime.
  • Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
  • Some people may have a fear or mistrust of the police.  Others may have previously reporting a hate crime but feel it wasn’t taken seriously.

If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose. 

If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.

If you witness a hate crime you can contact the police and report it. This can also be done anonymously

How to Report a Hate Crime

If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police. 

You can also report a Hate Crime online by going to https://www.scotland.police.uk/secureforms/hate-crime/ 

The form can be used by anyone who

  • is the victim of hate crime
  • has witnessed a hate crime, or
  • is reporting the crime on behalf of someone else.

Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.

999 should be called in any emergency.

Staff Datix Reporting

All Hate Incidents should be recorded on DATIX.

A Hate Incident field should be selected and completed under the category β€˜violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or β€˜hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.

FAQs about Hate Crime
What is a Hate Crime?

Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.

In Scotland the law recognises crimes motivated by prejudice based on

  • Race (including nationality, ethnicity and skin colour)
  • Religion
  • Sexual Orientation
  • Disability, including physical disability, learning disability and mental health difficulty
  • Transgender Identity
Do I have to give my name to make a report?

No you don’t.  Hate Crimes can be reported anonymously.  This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.

Can I report a Hate Crime?

Yes you can.  An online hate crime report is available at: https://www.scotland.police.uk/secureforms/hate-crime/

The form can be used by anyone how is the victim of hate crime, has witnessed a hate crime or is reporting the crime on behalf of someone else.

Will the police take me seriously?

Yes they will.  Hate crimes are serious incidents and Police will respond appropriately.

Do I have to report at a police station?

No you don’t.  You can report it online at: https://www.scotland.police.uk/secureforms/hate-crime/ or use any one of the many 3rd Party Reporting Centres in the Glasgow area.  You can find your nearest 3rd Party reporting centre here: http://www.hatecrimescotland.org/report-it/centres/

The incident happened weeks ago…can I still report it?

Yes you can.  If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.

What if I’m not sure if it is a Hate Crime?

It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.

The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.

This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.

Why do we need Hate Crime laws?

The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.

  1. Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
  2. Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
  1. Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training

We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk

Responding to Hate Incidents – An Employee Guide   A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.

Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.

Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.

Reporting Hate Crime – what colleagues are saying
Kate Ocker, Chair of the Staff Disability Forum
Kate Ocker - Chair of the Staff Disability Forum

We have to challenge prejudice and its consequences when we see them. Hate crime is not within our responsibility to dismiss. We must listen to victims. Too often I hear that experiences are minimised, and I will not accept that. It is not β€œpart of the job” to be abused, or stand by when others are victimised. We are a diverse and amazing organisation, with such potential to arise and use that diversity for good.

We must challenge hate and overcome our own discomfort about β€œmaking a fuss”. Standing up for the vulnerable and the marginalised is not making a fuss, it is the foundation of a better place for us all.

Amanda Law, Chair of the LGBTQ+ Forum
Amanda Law - Chair of the LGBTQ+ Forum

Hate crime continues to exist and it has no place in our organisation. Within NHSGGC we strive to treat people with care, compassion and kindness. It’s our responsibility to stand up, call it out when we see or hear it. By doing this, we halt the haters and protect and empower others. Let’s all do our part in creating a culture with diversity and equity at its core.

Sajid Farid, Chair of the BME Staff Network

Hate crimes are a blot on the beauty of diversity that should be cherished. We must stand together against the forces of intolerance and bigotry, for only by showing kindness and empathy can we weaken the roots of hate. Together, we can create a future where every race is welcomed, every culture is honoured, and every heart is filled with love.

Ann Cameron-Burns, Employee Director
Portrait image of Ann Cameron-Burns, Employee Director

Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.

Anne MacPherson, Director of Human Resources and Organisational Development
Portrait Image of Anne MacPherson, Director of HR

We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 40,000 strong. We can use that strength to make sure hate has no place in our workplace.

Alastair Low, Hate Crime Lead, Equality & Human Rights Team
Portrait of Alastair Low

It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.

Jane Grant, Chief Executive
Portrait image of Jane Grant, Chief Executive

Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.

Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.

This website aims to be a one stop shop for information relating to Care Homes. The Care Home Collaborative Web Team manage the website and it’s development. You can share your free learning opportunities and resources on our website.

Please see NHSGGC Website Guides to help make your web content easier to read and present it in a more accessible and consistent way.

If you’d like information published or amended on our website please complete the appropriate form below.

Throughout the week of What Matters to You? Day 2023, the Person Centred Health & Care team hosted a range of lunchtime seminars with guest speakers all about What Matters to You? conversations, why they are important and how they are included in working practices, across different contexts of care. Below you can find links to recordings of each of the seminars.

What Matters to You? An Overview

Maureen McDowall from Healthcare Improvement Scotland opened our week of lunchtime seminars on What Matters To You Day? 2023 to give an overview of what What Matters To You? really means.

Understanding & Supporting Unpaid Carers

Anticipatory Care Programme Manager, Jenny Watt led this lunchtime seminar on how best to understand and support unpaid carers.

Keep Being You at End of Life

Elaine O’Donnell and Sharon Lambie from Palliative Care led this seminar on the topic of “Keep Being You at End of Life”

How WMTY Can Help Us Achieve Value-Based Health & Care

Realistic Medicine Lead, Judith Marshall led this seminar on the topic of “How WMTY Can Help Us Achieve Value-Based Health & Care.

Getting to Know You

Christine Steel, AHP Consultant for Dementia, led this seminar of the topic of the “Getting to Know You” document.

Anticipatory Care Planning

Jenny Watt, Anticipatory Care Programme Manager, led this seminar on Anticipatory Care Planning- Helping Everyone Know What is Important.

Why Conversations About What Matters, Really Matter

Jen Rodgers, Deputy Nurse Director, and Shaun Maher, Strategic Advisor for Person Centred Care and Improvement, closed WMTY Week 2023 with this seminar on why WMTY conversations really matter.

If you have any further questions on the topics in these recordings, please contact the Person Centred Health & Care team at person.centred@ggc.scot.nhs.uk

2022

Jen’s story – Leverndale Hospital

Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:

Lillian’s story – Hunterhill Care Home

Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:

Jen Rodgers’ Top Tips for WMTY conversations

Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:

Marisa’s story – Royal Hospital for Children

Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:

2021

Jen’s story – Leverndale Hospital

Jen tells us how she worked with Jenn, the Patient Activity Coordinator in Leverndale Hospital, to coproduce a leaflet after sharing her experience of isolating in hospital due to COVID:

Lillian’s story – Hunterhill Care Home

Maria talks to us about the difference made to Lillian’s quality of care, after involving the people who mattered to her:

Jen Rodgers’ Top Tips for WMTY conversations

Jen Rodgers, Deputy Nurse Director – Corporate and Community, explains more about What Matters To You day, and shares her top tips for having WMTY conversations, based on years of talking to people about what matters to them:

Marisa’s story – Royal Hospital for Children

Marisa talks about why it is important to have meaningful conversations with everyone – those receiving care, their families, and staff:

Newsletters

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Latest News

Mar 2024

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Dec 2023

Nov 2023

Oct 2023

Sept 2023

Aug 2023

Care Home Teams

Find out more information about the care home teams in your area below.

Central Hub – All care homes within Greater Glasgow and Clyde

Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.

Quality Improvement

We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).

Advanced Practice

Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.

Caring about Physical Activity (CAPA)

We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.

Dementia Nurse Specialist

In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.

We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.

Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey

Food Fluid and Nutrition (FFN) Team

The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.

Infection Prevention and Control (IPC)

Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Palliative Care Nurse Specialist

The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.

Person Centre Care and Engagement Lead

We are centering quality conversations about β€œWhat Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your β€˜good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.

Tissue Viability Nurse Specialist

We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.

Glasgow City Care Home Nursing Team – Care homes in Glasgow

Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City

The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.

The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.

Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk

Hub 5 – Care homes in East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.

We support the specialists in our Central Hub to deliver sessions on:

  • Caring About Physical Activity (CAPA)
  • MUST and MUST Step 5 pathway and calculations
  • Palliative Care for Carer
  • Peer-to-peer support networks
  • Peer support for Quality Improvement projects
  • Scottish Ballet Duet

We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including

  • Catheter Care
  • Confirmation of Death
  • Hydration
  • Record Keeping
  • Story Gathering and What Matters to You Conversations

How we’re modernising services to support patients and staff

To help improve patient experience across hospital sites within urgent and unscheduled care services, we are constantly developing and implementing new and innovative pathways which help us provide additional and faster routes for them to access urgent and unscheduled care as an alternative to A&E.

These new pathways and services improve patient flow through our hospitals, avoid unnecessary bottlenecks and ensure our capacity is being utilised in the most efficient way possible across all of the health service.

This webpage outlines some of the work underway to deliver this ambitious project, which is overseen by the Urgent and Unscheduled Care (UUC) Oversight Board.

Virtual Pathways

Technology is playing a key role in modernising our health services and the creation of virtual pathways is already having a significant impact on our urgent and unscheduled care patients. Virtual pathways enable us to provide urgent care outside of A&E, and in many instances, in the comfort of the patient’s home –freeing up valuable capacity within our acute sites and giving our patients a better experience.

At the core of virtual pathways lies the FNC which launched in December 2020. The FNC enables patients who would otherwise visit A&E, to receive a direct video or telephone consultation with an emergency care clinician. Externally the FNC is branded as virtual A&E. You can find out more information by visiting our FNC webpageΒ or watching the video below.

Interface Care

Interface Care is new approach to enable primary and community care providers such as GPs to access immediate specialist care advice from acute colleagues to help assess patients who may otherwise be sent to A&E.

The programme is currently in development, with new respiratory pathways coming online alongside heart failure pathways. With more immediate clinical advice being made available, the hope is to ensure patients receive the right type of treatment for their needs, faster, and without having to be admitted to hospital.

Falls and Frailty

Our teams are working closely with HSCP / Scottish Ambulance Service and other partners to establish new methods of A&E avoidance for elderly and vulnerable patients who would otherwise have been sent to hospital.

By linking these specialist frailty teams as early as possible in the patient journey, often patients are able to be discharged from hospital faster, or avoid A&E altogether.

Home First Response

Home First Response launched in November 2022 and helps provide targeted interventions to older and vulnerable patients who would otherwise spend long periods of time in hospital. Being treated at home provides significant benefits – increasing recovery time, preserving mobility and reducing the chance of delirium.

As part of the rollout, specially trained HSCP staff have been recruited and embedded alongside acute frailty teams at Glasgow’s Queen Elizabeth University Hospital and Paisley’s Royal Alexandra Hospital to help limit admissions, improve early discharges and support anticipatory care planning.Β 

Outpatient Parenteral Antimicrobial Therapy (OPAT) service

OPAT is a specialist-led service which provides acute-level hospital care in an outpatient capacity to patients with complex infections is playing a critical role in freeing crucial bed space in hospitals across NHS Greater Glasgow and Clyde. 

Based at the QEUH in Glasgow, but with outreach to hospitals throughout NHSGGC, the specialist OPAT team is made up of nurses, pharmacists and infectious disease consultants and can see more than 100 new referrals each month. 

The service treats patients with infections who require IV antibiotics either on a short or long-term basis but who are otherwise suitable for outpatient treatment. This might include, for example, patients suffering cellulitis, which is a common skin infection or, a range of other difficult to treat infections, for example, complicating diabetes, chronic lung disease or surgery.

About one in three patients are referred direct by GPs and avoid hospital admission altogether while two thirds (usually with more complex infection and requiring initial hospital investigations and treatment) have their hospital stay significantly shortened. For patients that require an initial inpatient stay, the time spent in hospital is shortened by an average of three weeks per patient.   

Hospital at Home

Hospital at home aims to keep patients out of hospital by providing the same level of high-quality multi-disciplinary care they would receive as inpatients.

Eligible patients are identified either upon presenting at A&E thus avoiding admission, or to enable an early supported discharge, or they can be referred by their GP.  Patients need to be over the age of 65 to be suitable for the service.

An example of a hospital at home patient would be an elderly person who has fallen at home, has a severe infection, delirium, or who has seen an acute functional decline due to an existing health condition. Individual assessments take place for each patient before a decision is made.

Patients who are treated within Hospital at Home also have access to hospital-level diagnostics, such as endoscopy services, radiology, cardiology and a range of urgent hospital-level interventions such as IV therapy and oxygen.

Care is delivered by a team of Nurses (including Advanced Nurse Practitioners and Consultant Nurse), GPs, Pharmacists, Occupational Therapists and Consultant Geriatricians.

Don’t let your protection fade this Spring

Overview

The Spring Coronavirus (Covid-19) Vaccine Campaign will begin on Monday 2nd April 2024 for Care Homes/Housebound patients and 8th April in Community Clinics. This programme with run until 30 June 2024.

If you have received your appointment for your Spring Booster Vaccination, please do not bring forward your appointment to before the 8th April 2024.  The Spring Covid Programme will in community clinics commence on this date.  If you book an appointment prior to the 8th and attend clinic you will not be able to receive your vaccination.

For further information visit www.nhsinform.scot/springvaccine

Information is also available in other languages and formats at www.nhsinform.scot/covid19vaccineleaflets  (from 1st April)

Spring Coronavirus (Covid-19) Vaccine Eligibility

Everyone who’s eligible will now start to receive their COVID-19 spring vaccine invitation, as their level of protection may have faded since their last dose. 

COVID-19 is more serious in older adults and in people with certain health conditions. For these reasons, a spring dose of the COVID-19 vaccine is being offered to: 

  • are aged 75 years and over on 30 June 2024 (i.e. born on or before 30 June 1949)
  • live in a care home for older adults
  • are aged 6 months or over (by or on 31 March 2024) and have a weakened immune system

If you’re eligible, you’ll be sent information via letter, text or email about your appointment or how to book one. Please wait to be contacted. You’ll be able to book or rearrange an appointment online or by calling 0800 030 8013. If you need to book or reschedule an appointment for your child who is aged 11 or under, please call 0800 030 8013. It’s not possible to use the online booking portal for this age group. Step-by-step video guides are available to help with booking and rescheduling appointments, as well as updating your communications preference and retrieving your booking information. These will be available at www.nhsinform.scot/springvaccine from 1st April β€―#SpringVaccine

Drop In Clinics

If you’re eligible for a COVID-19 vaccine this spring, you can visit a drop-in clinic to receive it without an appointment. You may have to wait to receive your vaccination if the clinic is busy.

Mobile Vaccination Bus

The Mobile Vaccination Bus is a drop in service.  This means that there may be busy times and you may have to wait.  The mobile clinic can only accommodate 4 vaccinators and a limited supply of vaccine.  Please be patient.  You may wish to book an appointment at one of our Vaccination Centres instead.  You can do this by going to the online booking portal at Login – Customer Service (nhs.scot) or calling the National Contact Centre on 0800 030 8013.

The Mobile Vaccination Bus service will offer the following vaccinations:

Tuesday 16th April 2024 – Greenock Health & Care Centre, Wellington Street, Greenock, PA14 4NH – 09:00am – 16:00pm

Why have it? – Don’t let your protection fade
  1. It’s important to keep up-to-date with your COVID-19 vaccines.
  2. Your level of protection against COVID-19 may fade over time.
  3. Booster doses are recommended to help protect you from getting seriously ill or dying from COVID-19.
Your appointment

Attending your appointment

There is no requirement to wear a mask when attending our vaccination clinics. If you have a weakened immune system and prefer to wear a mask you can choose to do this.

How do I reschedule my appointment?

Please reschedule via Booking Portal Login – Customer Service (nhs.scot) or call 0800 030 8013 during the hours of Mon to Fri 09.00am to 6.00pm or Sat 09.00am to1.00pm

What if I am ill on the day?

You no longer need to wait for a specific amount of time after confirmed coronavirus infection to have your vaccine. However, if you’re unwell, wait until you’ve recovered to have your vaccine. You should not attend an appointment if you have a fever or think you might be infectious to others.

How can I reschedule my appointment?

If you are unable to attend or cannot get to this location, you can change your appointment online at:

NHS Inform – Invitations and Appointments webpage

Or you can call the helpline number to rearrange your appointment Mon to Fri 09.00am to 6.00pm on 0800 030 8013 or Sat 09.00am to1.00pm

Please note this number is for rescheduling appointments only.

Request support with interpretation, or get help with travelling to your appointment

Support is available in NHS Greater Glasgow & Clyde if you:

  • require an interpreter at your vaccination appointment
  • need help finding transport to your vaccination appointment

General help with planning your public transport journey is available on the Traveline Scotland website or by phoning 0141 465 1878 (open 24 hours).

If you’re unable to leave your home (due to your mobility or physical ability or mental health condition) or if you need additional support at your appointment (for example, someone to support you when you arrive or a private space to be vaccinated), phone the national vaccination helpline on 0800 030 8013 and your request will be sent to your local health board.

What If I live in a Care Home?

Your local Health and Social Care Team will be in touch with your nursing home to arrange to visit and deliver vaccinations to all those eligible.

How will I feel after my vaccination?

Like all medicines, the coronavirus (COVID-19) vaccines can cause side effects. It’s normal to experience side effects after a vaccine. It shows the vaccine is teaching your body’s immune system how to protect itself from the disease. Not everyone gets side effects. Most side effects are mild and normally last only a day or two.

Side effects of coronavirus vaccination

Very common side effects in the first day or two include:

  • having a painful, heavy feeling and tenderness in the arm where you had your injection
  • feeling tired
  • headache, aches and chills

If you feel uncomfortable, you can rest and take paracetamol. Make sure you take paracetamol as directed on the label or leaflet. Remember, do not take medicines that contain aspirin if you’re under 16 years of age.

If your side effects seem to get worse or if you’re concerned, phone NHS 24 free on 111. Tell them about your vaccination so that they can assess you properly.

Other Sources of Information
What If I have not received my primary course of vaccination?

For those individuals who declined their vaccination initially or missed their appointment and now wish to be vaccinated, please contact the national helpline on 0800 030 8013 or register online at the NHS Inform vaccine registration portal.

Choosing how you’d like to be contacted

You can now update your contact details and your preferred method of contact on the online portal. If you select to receive future correspondence about your coronavirus and flu vaccines by email or SMS then you will no longer receive future letters with this information.

NHS Greater Glasgow & Clyde Community Clinic Locations

East Dunbartonshire

Clinic

  • Milngavie Town Hall: 71 Station Rd, Milngavie, Glasgow G62 8BZ

Facilities

  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services

Location/Transport

  • Merkland Primary School, Langmuir Rd, Kirkintilloch, Lenzie G66 2QF
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing Interpreter Services
Renfrewshire

Clinic

Facilities

Location/Transport

  • Renfrew Leisure Centre: Paisley Rd, Renfrew PA4 8JL
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Johnstone Town Hall: 25 Church St, Johnstone, PA5 8EG
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Lagoon Leisure Centre: 11 Christie St, Paisley, PA1 1NB
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing Interpreter Services
East Renfrewshire

Clinic

Facilities

Location/Transport

  • Eastwood Health & Care Centre, Drumby Crescent, Clarkston, Glasgow, G76 7HN
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
Glasgow City

Clinic

Facilities

Location/Transport

  • Whiteinch Community Centre,  1 Northinch Court, Glasgow G14 0UG
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Barmulloch Residents Centre, 54 Quarrywood Rd, Glasgow G21 3ET
  • Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Glasgow Central Mosque: 1 Mosque Avenue, G5 9TA
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • St Marks Church, 281 Kinfauns Drive, Drumchapel, Glasgow G15 7BD
  • Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Greater Easterhouse Supporting Hands, 1 Redcastle Sq, Glasgow G33 5EG
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing Interpreter Services
  • Eastbank Health Promotion Centre, 22 Academy St, Glasgow G32 9AA
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
West Dunbartonshire

Clinic

Facilities

Location/Transport

  • Alexandria Community Centre: Main St, Alexandria, G83 0NU
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • Concorde Community Centre, St Mary’s Way, Dumbarton G82 1LJ
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
  • The Hub Community Centre, 405 Kilbowie Rd, Clydebank G81 2TX
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing
    Interpreter Services
Inverclyde

Clinic

Facilities

Location/Transport

  • Greenock Town Hall: Cathcart Square, Greenock, PA15 1LS
  • Parking
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Baby Changing Interpreter Services
  • Gamble Halls,  44 Shore St, Gourock PA19 1RG
  • Signage appropriate for people with a visual impairment
    Wheelchair Access
    Hearing Loop
    Toilet Facilities
    Interpreter Services