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The HCSSA seeks to enable safe high quality care and improved outcomes for service users by ensuring appropriate and effective levels of staffing for NHS Scotland and Care Service Providers. The Act came into enactment on 1 April 2024 and applies across healthcare and those who provide Clinical Advice and Care Services.

In the video below, staff from some of our healthcare disciplines talk briefly about what the Act means for them and their colleagues. Clinical and Care Staff should review and understand the guiding principles and consider the potential impact, which the video helps to outline. You can also complete the Informed Learning resource on Turas.
You can contact us at ggc.healthcare.staffing@nhs.scot

Health and Care (Staffing) (Scotland) Act 2019

The Health and Care (Staffing) (Scotland) Act 2019 was enacted in April 2024. It aims to provide a statutory basis for the provision of appropriate staffing in Health and Social Care services to support the delivery of safe and effective high-quality care. This will be achieved by having the right people with the right skills in the right place at the right time to improve outcomes for people using our services and improve staff wellbeing. The Act does not prescribe health care staffing levels or planning and instead supports the development of suitable approaches in various health and social care settings.

Health and Care (Staffing) (Scotland) Act 2019: Overview
The implementation of the Act will:
  • Assure that staffing is sufficient to support the delivery of high-quality care
  • Support a culture of honesty and transparency that engages health and social care staff in the relevant process and ensures they are informed regarding healthcare staffing decisions
  • Support further improvements to enhance and strengthen current arrangements in healthcare staffing planning and employment practices
  • Risk escalation and mitigation processes to enable health and social care staff to be heard at all levels to inform evidence-based healthcare staffing decision-making
  • Ensure professional clinical advice is available when healthcare staffing risks are highlighted
What is the role of NHSGGC in the Health and Care (Staffing) (Scotland) Act 2019?

NHSGGC must:

  • Have regard for the guiding principles:
  • That the main purposes of staffing for health and care services are to provide safe and high-quality services and to ensure the best health or care outcomes for service users.
  • That staffing for health and care services is to be arranged while:
  • Improving standards and outcomes for service users;
  • Taking account of the needs, abilities, characteristics, and circumstances of different service users;
  • Respecting the dignity and rights of service users;
  • Taking account of the views of staff and service users;
  • Ensuring the wellbeing of staff;
  • Being open with staff and service users about decisions on staffing;
  • Allocating Staff efficiently and effectively;
  • Promoting multi-disciplinary services as appropriate.
Further to this patient-facing clinical services are required to comply with :
  • Duty to ensure appropriate staffing (overarching duty)
  • Duty to ensure appropriate staffing –agency workers-
  • Duty to have real-time staffing assessment in place
  • Duty to have risk escalation in place
  • Duty to have arrangements to address severe and recurrent risks
  • Duty to seek clinical advice on staffing
  • Duty to ensure appropriate staffing –number of Healthcare Professionals etc.)
  • Duty to ensure adequate time given to clinical leaders
  • Duty to ensure appropriate staffing – staff training
  • Duty to follow the Common Staffing Method

NHS Scotland Boards and delivery partners must report annually to Scottish Ministers on how they have met the requirements in the legislation and support Healthcare Improvement Scotland (HIS) and the Care Inspectorate (CI), as required.

NHSGGC Delivery of HCSSA

NHSGGC agreed to be a ‘test board’ as part of Scottish Governments development of the legislation and its guidance, amongst other Health Boards. From September 2023, the Programmes focus was to review the Acts draft duties and guiding principles using SWOT analysis techniques, in multi-disciplinary teams across the Health Board and our 6 HSCP delivery partners.   This was completed for the Acts guiding principles and the majority of the Duties within the Act.  The multi-professional approach and preparation enabled the Board to establish evidence, for where we already had compliance with the Act and highlight key activities and actions to be delivered to improve the level of compliance.

As such,  the Act was implemented maintaining the multi-disciplinary planning approach, taking the outputs from the testing of the duties, developed from recommendations into driver diagrams, to plan out the improvement activities required for compliance. These were translated into a list of actions, prioritised by assurance and risk rating, and assigned to a lead or short life working group.

We worked hard to deliver this in a way that had little as possible impact on “business as usual” work of our busy clinical colleagues, splitting the duties into separate working groups and meeting regularly to ensure multi professional input are considered and solutions reached by consensus, which was the core approach to this programme.

We continue to work cross-organisationally with our colleagues in other NHS Scotland boards to ensure we deliver and improve compliance with the Act consistently across Scotland and build a supportive network of subject matter experts. We are committed to understanding the experiences of others and providing learning to everyone involved.

HCSSA Reporting
HCSSA Annual Reporting – Health
HCSSA Resources and Guidance
Healthcare Improvement Scotland (HIS) Resources

Scottish Government (SG) have published statutory guidance  to accompany the Health and Care (Staffing) (Scotland) Act 2019.
Healthcare Improvement Scotland (HIS) in collaboration with SG have developed a series of Quick Guides to compliment the statutory guidance relating to NHS services. 
The aim of these quick guides is to:

  1. Provide a quick and easy resource for staff to access
  2. Provide a simple explanation of parts of the legislation
  3. Provide practical examples and actions for boards and services
  4. You can also access the Health and Care Staffing Act Sway presentation which gives a concise overview of all parts of the Act
  5. Healthcare Improvement Scotland (HIS)
  6. NHSGGC HCSSA – What is a Quick Guide? (NHSGGC Video duration 4:36minutes)
  7. NHS GGC Staff Communication: Updates to National Staffing Level Tools
Care Inspectorate (CI) Resources
Scottish Government (SG) Resources
NHSGGC HCSSA Procedures

NHSGGC Procedures developed by a multi professional team for implementation to support compliance with the Act

Examples of service or profession specific process or procedures, where they have localised the above

HCSSA Frequently Asked Questions

HCSSA Education and Training for Staff – The Knowledge and Skills Framework

All staff must be aware of and understand the principles of the legislation and consider its impact on their responsibilities to:

  • People who use the service 
  • Colleagues  
  • NHSGGC 
  • Where appropriate to their profession 

Education must be completed at a level appropriate to role, with clinical leaders required to complete Skilled level education and all other staff completing Informed level education.

All staff are responsible for escalating any immediate healthcare staffing concerns to the senior person on duty.

Clinical leaders are responsible for supporting team understanding of health and care staffing and promoting open and transparent discussions about staffing decisions.

Please refer to all Quick Guides relating to the Act.

Please complete: 

For certain identified roles, it is also recommended to complete the expert level:

Workforce Business Systems (RLD) Programme – Optima, SafeCare & LOOP
Workforce Business Systems (RLD) Programme

One of the important programmes supporting delivery of the HCSSA in our Board and across delivery partners, is the Workforce Business Systems (RLD) Programme, who are working towards successful deployment and safe operational delivery of several applications that constitute Workforce Business Systems (RLD). 

These systems are Optima eRostering, SafeCare (for Real Time Staffing and Staffing Level Tools), BankStaff, LOOP, Allocate Rota, Allocate JobPlan and all related hosted technical infrastructure and integrations for these RL Datix applications with other workforce related systems (such as Payroll and eEES). 

Governance for this programme are outlined in this document https://www.nhsggc.scot/downloads/wbs-programme-rld-governance-may26/

Our Team who manage the Optima eRostering, SafeCare Loop aspects of the RLD Suite. If you are a NHSGGC member of staff you can access their SharePoint site and a wealth of resources here GGC-CORE eRostering – Home

This presentation is designed to give you an overview of the three core applications that work together as part of the RLDatix rostering suite.

Optima, SafeCare and Loop (Generic) Demo with Voiceover

Feedback Request – Optima, SafeCare & LOOP

Please share your experience of the recent implementation, including communications, training, support, resources, and system use. Your feedback will help improve future rollout activity. Do not include patient-identifiable information or confidential staff information.

Feedback Request – Optima, SafeCare & LOOP – Fill in form

Optima (eRostering)

Optima is an electronic management system and workforce tool to enable the effective, safe and equitable utilisation of staff and resources across our organisations. It enables managers to more effectively roster to staffing needs by time of day, day of week and by skill level, ensuring that the ‘right people, with the right skills, at the right time’ are available. It enables end-to-end staff management based on one consolidated view of all staff groups and all staff types, whether substantive, bank or agency.

Optima has the ability to generate simple to complex healthcare rosters via self or auto roster functionality. Enables end to end roster management and visibility. Will be replacing SSTS by March 2028. Live for Nursing and Midwifery in Early Adopter sites IRH and VOL. Moving next to RAH and broadening out to other professional groups. Deployment plan coming soon!

Benefits of Optima include:

  • Improved patient care – by ensuring that correctly skilled staff are on duty, and increasing time to care
  • Roster Analysis – objectively shows if the roster is ‘good’ e.g. safe, fair and efficient – via Key Performance Indicators
  • Resource Efficiency – highlights and reduces avoidable costs by better utilisation of the workforce and reducing dependency on temporary workforce – delivering improved continuity of care

Integrates with SafeCare (Real Time Staffing and Staffing Level Tools), BankStaff and Loop. Interfacing with eRota (resident Doctor Rota management) and eJobPlan (Consultant grades) are in development. Other functionality is still to be considered for use in our Board, these are; Activity Planner – allows scheduling of clinical activity, assigning a lead to activity and other supporting staff i.e. specialists.

Optima Login page

Optima Quick Reference Guide

Optima Reporting Quick Reference Guide

Optima Navigation Videos

These Optima Navigation videos have been developed to help staff become familiar with the key features and functions of the Optima rostering system. The videos provide practical, step-by-step guidance on navigating the system, accessing and managing rosters, reviewing staff information, recording availability, and completing common rostering tasks. By supporting consistent use of Optima, these resources aim to improve user confidence, enhance roster management processes, and support effective workforce planning across services, allowing anyone who has not been able to make engagement or training sessions to access at any time convenient to them.

Roster Finalisation

As part of NHS Greater Glasgow and Clyde’s ongoing governance improvements, the process for finalising both substantive and bank shifts has been updated. Only Charge Nurses and above will be authorised to finalise all shift types for payment. Access for all other staff is being systematically removed, and some staff may already find they no longer have sign-off permissions. They will also now be required to tick the Counter Fraud Declaration whenever finalising with Optima (QRG Attached). This update strengthens governance and ensures that shift authorisation is carried out by staff with appropriate seniority and oversight responsibilities.

Exceptions

There may be exceptions identified in specific circumstances, such as administrative support. These must be agreed in advance via the relevant Sector/HSCP Chief Nurse prior to requesting via email to the CORE eRostering Team at ggc.coreerosteringteam@ggc.scot.nhs.uk

Important Note – Please note that the deadline for finalising Substantive shifts is 11am every Monday and does not change the deadline of 12pm every Friday for finalising Bank shifts.

If you have any queries regarding the change in process, please contact the CORE eRostering Team directly on 0141 278 2999 or ggc.coreerosteringteam@ggc.scot.nhs.uk. We appreciate your continued cooperation during this transition.

To Support you with these changes the Quick Reference Guides have been updated to included review screenshots of how the process will now flow 

Moving from SSTS to Optima eRostering

SSTS Roster Management Process

As part of a developing deployment plan, we will be contacting areas in agreed order of prioritisation to gather information required to configure your rosters and embark on engagement and training.

Data Gathering

Data Gathering booklets are structured tools used to systematically capture key information required to support the configuration of an Optima roster. They gather consistent details about services, staffing models, working patterns, skill mix, and operational requirements, ensuring accurate and comprehensive data is available before build and configuration. 

This booklet is designed to help the CORE Team build and configure your roster in Optima & SafeCare based on your current rostering practices. By capturing the required information, it helps streamline the process and, where possible, produce a robust first draft roster that reflects Funded Establishment, Rostering Policy (where applicable), and any local bespoke rostering requirements. 

Completing the workbook accurately will help ensure your Optima roster is set up safely, consistently, and in line with how your service runs. Please review each section carefully, update any missing or incorrect information, and highlight anything that requires further discussion with the Core e-Rostering team.

This short video provides an overview of the Data Gathering Workbook for Nursing & Midwifery and how it supports Optima eRostering setup.

▶️ Watch Video

Download the Nursing & Midwifery Data Gathering Workbook here.

This short video provides an overview of the Data Gathering Workbook for non Nursing & Midwifery and how it supports Optima eRostering setup.

▶️ Watch Video

Download the Non Nursing & Midwifery Data Gathering Workbook here.

Due to the personal information captured in Optima, the Workforce Business Systems programme has identified a need to publish a role-based authentication model (RBAC), which specify the various roles and associated permission to ensure appropriate access based on related board process and policies.

This paper has been coproduced by Core Team and Bank Team to document the model, please read to consider roles that are established are listed with. RBAC

BankStaff (Staff Bank)

The NHSGGC Staff Bank provides a comprehensive, flexible staffing solution to support services across Nursing & Midwifery, Medical, Facilities, AHP, Administration and Interpreting in response to both planned and unplanned workforce shortfalls. The system used for managing Staff Banks is BankStaff.

Through a diverse and highly skilled temporary workforce, the service supports staffing requirements across hospital wards, outpatient clinics, health centres and community settings, helping to ensure continuity of service delivery and operational resilience.

Operating 24 hours a day, 365 days a year, the Staff Bank plays a critical role in maintaining safe, effective and person-centred care across NHS Greater Glasgow and Clyde.

Staff Banks – NHSGGC

Loop (Optima and BankStaff Users)

Loop is a Communications app with simple-to-use features such as viewing rosters, requesting leave, picking up vacant shifts and more. It gives access to personal roster and working schedules, as well as connecting and engaging with colleagues and the organisation.

On the 30 April 2025, NHS Greater Glasgow and Clyde will launch Loop, a communications tool supplied by RLDatix, which links to BankStaff and Optima (eRostering). It has replaced Employee Online (EOL) that had been previously used by our BankStaff users. Loop provides the same functionality as EOL as well as including some new features. Watch a Demo Here

Getting Started 

Follow the steps below to Download & Access Loop for the first time, you can use your own familiar personal devices:
1. Download the app for Android or Apple or go to the Loop Website   
2. Sign up for an account with an email address nhs.scot addresses are preferred but can be other formats or personal
3. You need to verify the address with a One-Time-Code
4. Select Connect to your organisation and search for NHS Greater Glasgow & Clyde 
5. Log in with username details issued by the CORE Rostering Team
6. Please ensure you input your phone number as this will allow easier log ins and provide additional account security (Multi Factor Authentication). 

LOOP Login Page

LOOP Quick Reference Guide

Key contacts

Staff Bank

Medical Staff Bank

Substantive Staff (CORE)

SafeCare (Real Time Staffing and Risk Escalation and for Staffing Level Tools)

SafeCare is a real‑time staffing and risk‑escalation system that provides a live, organisation‑wide view of staffing levels alongside patient acuity. This enables leaders to identify and mitigate risks quickly, while also monitoring severe or recurring risks within their areas. The system will be used by operational staff responsible for managing their clinical areas, with senior leadership oversight to ensure robust governance, assurance, and accountability for staffing decisions and mitigations to ensure high quality, person-centred care.

SafeCare National Configuration v3.5

SafeCare – Real Time Staffing & Risk Escalation Application

NHSGGC Nursing & Midwifery SafeCare RTS & RE Standard Operating Procedure

NHSGGC Generic SafeCare RTS & RE Standard Operating Procedure

Nursing & Midwifery – RTS & RE Process & Demo

HealthCare Scientists – RTS & RE Process & Demo

Allied Health Professionals – RTS & RE Process & Demo

Pharmacy – RTS & RE Process & Demo

SafeCare Login Page

SafeCare QRG

SafeCare Reporting QRG

SafeCare is also being developed to host the suite of Staffing Level Tools (SLT) which are evidenced based tools to support staff to apply the Common Staffing Method as laid out in the Health and Care (Staffing) (Scotland) Act 2019 (HCSSA). They were developed to provide a recommended whole time equivalent (rWTE) value for a ward or area based on the acuity of the patients. These tools have been hosted on the Scottish Standard Time System (SSTS) historically and began to migrate to the SafeCare and Optima platform in October 2025 when the development of the Mental Health and Learning Disability (MHLD) Inpatient Nurse SLT went live on SafeCare. This was followed in April 2026 by the Neonatal SLT, the Emergency Care Provision (ECP) SLT, and the Maternity Services SLT.

New user guides published for Healthcare Staffing Programme staffing tools: October 2025 – Healthcare Improvement Scotland

Healthcare Staffing Programme Monitoring and development of staffing tools: March 2026 – Healthcare Improvement Scotland

Need More Information?

If you would like to learn more about the Staffing Level Tools, or have any questions about their use and implementation, our team is here to help.

Please get in touch with us at ggc.hcst.staffingleveltools@nhs.scot and a member of the team will be happy to assist you.

eJobPlan

Used for our Medical Consultant job planning, this tool facilitates job planning for consultants, speciality doctors and specialists.

Allocate Rota

Resident doctor rota building tool, creating compliant rotas. This will be the DRS replacement tool.

System under development and test during 2025. Anticipated live use in Quarter 1 2026 – 2027.

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Course Overview

Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to harassment at work. The main aspects of addressing harassment concerns including roles and responsibilities, policy framework and sources of advice and support will be covered.

Learning Outcomes

By the end of this module delegates will be able to:

  • Demonstrate an understanding of the Bullying and Harassment policy, and more specifically Sexual Harassment.
  • Create a safe and inclusive environment where everyone feels valued and respected.
  • Recognise responsibilities in line with organisational and NHS Scotland’s values to ensure everyone is treated with dignity and respect.
  • Be able to carry out the manager’s role to address harassment in the workplace at the earliest opportunity.
  • Awareness of the range of actions and support available.
  • Know how to access information resources, support and advice.
  • To describe best practice and ensure it happens.
  • To share knowledge of formal and informal approaches/interventions.

Who should attend?

Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.

KSF Links

  • C1 – Communication
  • C2 – Personal and People Development
  • C3 – Health, Safety and Security
  • C6 – Equality and Diversity
  • HWB1 – Promotion of Health and Wellbeing

Course Provider: Human Resources and Learning and Education
Duration: 1 hour Webinar via MS Teams

Pre-requisites and other supporting resources

All potential candidates should explore the followings:

Course dates

Please book via eESS:

Wednesday 15th July 2026, 9.30 am – 10.30 am (MS Teams)

Wednesday 19th August 2026, 9.30 am – 10.30 am (MS Teams)

Wednesday 23rd September 2026, 1.00 pm – 2.00 pm (MS Teams)

Wednesday 14th October 2026, 9.30 am – 10.30 am (MS Teams)

Wednesday 18th November 2026, 1.00 pm – 2.00 pm (MS Teams) – Booking opens 01/08/2026

Wednesday 9th December 2026, 9.30 am – 10.30 am (MS Teams) – Booking opens 01/08/2026

Book a place on the course

NHSGGC Staff

Please use the eESS Learner Self-Service Facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses.

Remember to have your eESS User ID and password available to access the system. If you have forgotten your log in details for eESS then please use the Login Assistance link in the sign in section.

If for any reason you find yourself unable to attend, you must cancel your booking as spaces for this course are limited and others will be offered your place. To cancel please use the eESS Learner Self-Service Facility.

Partnership Staff

Please use our self service enquiry portal and leave an enquiry with your full name, email address, where you work (Directorate and sector) and the course date (preference and back ups if possible) you would like booked on.

You can also register for an account on this link if you do not have one already.

You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.

Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.

Guidance on how to search for Learning and Development on eESS OLM can be found here.

Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk).

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The Director of Allied Health Professions and the AHP Education Fund Group are delighted to advise that the 2026 AHP Education Fund opens to applications on Monday 13th April, closing at 9am on Monday 11th May.

This opportunity includes MSc Modular options from the Advanced Practice Programme, delivered by Glasgow Caledonian University, and the HNC Occupational Therapy Support Course, delivered by Glasgow Clyde College.

AHP EDUCATION FUND

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The electronic Employee Support System (eESS) was introduced in 2018 meaning a fundamental change to working practices, with the introduction of the Manager Self Service function.

All Line Managers (Band 6 or above) will have access to eESS Manager Self Service and will be responsible for approving/declining any requests submitted by employees.  Line Managers will also be able to process payroll transactions for staff for changes in employment. 

eESS Managers – Going on leave?

  1. If you are going on leave and want to nominate a colleague to manage transactions in your absence you can set this up in Vacation Rules on your home screen (see SOP238 for further details).  Please ensure you nominate a colleague in adherence with your Board’s policies and Standing Financial Instructions (e.g. in some Boards this may be a minimum of Band 7 and within the same business unit).
  2. If you want to grant another user access to manage your Worklist in your absence (see SOP239 for further details). This functionality is used to give another eESS user access to your Worklist.  The user can manage your Worklist on your behalf

Fixed Term Contract extensions – If an employee’s fixed term contract is to be extended, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the new date the contract is to be extended to (together with the employee Name and eESS ID)

Change of Contract Details – If an employee’s contracted hours or contract type is changing, ie. fixed term to permanent, please contact the eESS Support Team via the HR Connect Portal for this to be updated on the employee’s record, confirming the date the contract is changing (together with the employee Name and eESS ID)

Managers should also contact Payroll Officer for any changes being put through that have an impact on salary ( i.e. increasing/decreasing hours/band/terminations/annex 21 etc.) to save any under/over-payments being made

The eESS Manager Self Service section below shows some other examples of what Managers can do (role dependent):

Manager Self Service
  • You can Approve, Reject, Return for Correction or Re-assign the request
  • This transaction will be available to the employee to view once recorded
  • Used in conjunction with “Change of Position” and “Change of Location”
  • The transaction can be viewed by employee once recorded
  • Only complete if there is no other Change i.e. Band, position etc
  • Change of Position should be used if other changes required
  • Change Position

For staff transfers due to promotion or move to another department

  • As per the NHS GGC Policy – the Releasing Manager is responsible for completing the staff transfer transaction on eESS
  • Maternity Leave
  • Security Pass. Parking Permit, IT hardware, phones, keys, uniforms etc
  • Complete after each episode of absence

Terminating an Employee 

It is important that you complete the appropriate eESS transaction as soon as you become aware that a staff member is leaving (for example, when you are given notice of their plan to leave). This ensures the staff member is terminated on the correct date and that there are no salary overpayments.

If employee has only one position please refer to SOP – Termination (where only one post)

Where the employee has more than 1 position within the Organisation, please refer to SOP – Termination (multiple assignments).

For ease, please select Assignment Termination Step by Step Guide for detailed process.

View Employee Job information
Step-by-Step Guides

A number of step-by-step guides have been drafted to guide managers through some of the main transactions that require to be completed by eESS:

Proxy Users

In line with local arrangements there may be requirements to setup Proxy Users across NHS Greater Glasgow and Clyde (NHSGGC) for Manager Self Service.

 A proxy user is someone who will transact self-service functions on behalf of:

  • a line manager; or
  • peer employees
  • via self-service-based access.

Please refer to the Proxy User Briefing document which outlines the process and details the governance rules associated with Proxy Users. The document can be found on the HR Connect Portal. Completed forms should be returned via the portal.

Useful Information

 Full access to all Employee Self Service Standard Operating Procedures and is available via the eESS National Webiste

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Genetic Clinics

These are held on weekdays at Level 1A, Laboratory Medicine Building, Queen Elizabeth University Hospital, Glasgow.

Peripheral Clinics are held intermittently at the following locations:

  • University Hospital Crosshouse
  • Houldsworth Centre, Wishaw
  • Dumfries and Galloway Royal Infirmary, Dumfries
  • Forth Valley Royal Hospital, Larbert 

All referrals should be sent to the Clinical Genetics Service at Queen Elizabeth University Hospital and patients will be offered an appointment at the nearest appropriate clinic, or in some situations, a virtual consultation

Myotonic Dystrophy Clinics

Clinics for people and families with myotonic dystrophy are held in the following locations:

  • University Hospital Crosshouse
  • Forth Valley Royal Hospital
  • Houldsworth Centre, Wishaw
  • University Hospital Monklands
  • Dumfries and Galloway Royal Infirmary
  • Inverclyde Royal Hospital
  • Vale of Leven Hospital

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Chloe Cowan 

  • Interim Acting R&I Director

Email: Chloe.Cowan@ggc.scot.nhs.

Chloe Cowan 

  • Senior R&I Manager

Email: Chloe.Cowan@ggc.scot.nhs.uk  

Dr Katriona Brooksbank

  • Innovation Lead

Email: katriona.brooksbank2@ggc.scot.nhs.uk

Dr Melissa Robert 

  • Research & Innovation Systems & Operations Manager 

Email: melissa.robert@ggc.scot.nhs.uk  

Dr Caroline Watson 

  • Research Governance Manager 

Email: Caroline.Watson@ggc.scot.nhs.uk  

Dr Samantha Carmichael 

  • Lead Pharmacist 

Email: Samantha.Carmichael@ggc.scot.nhs.uk  

Dr Judith Godden 

  • Ethics Manager 

Email: Judith.Godden@ggc.scot.nhs.uk  

Charlie Mayor 

  • Safe Haven Manager 

Email: Charlie.Mayor@ggc.scot.nhs.uk  

Clare Orange 

  • Biorepository Manager 

Email: clare.orange@ggc.scot.nhs.uk  

Tracey Hopkins 

  • Lead Research Radiographer  

Email: Tracey.Hopkins@ggc.scot.nhs.uk  

Sandra Quinn 

  • Head of R&I Finance 

Email: Sandra.Quinn2@ggc.scot.nhs.uk  

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As clinical staff may not be in the department or may be on leave, it may be preferable to contact via the genetics secretaries or generic email / phone rather than directly.

Telephone: 0141 354 9200 or 0141 354 9300

Email: ggc.genetic.secretaries@nhs.scot

Consultant Clinical Geneticists
  • Dr Cheryl Longman (Neuromuscular Genetics Consultant) 
  • Prof Edward Tobias (Senior Lecturer & Honorary Consultant) 
  • Dr Jenny Patterson
  • Dr Karolina Pesz (Lead Clinician for prenatal diagnosis and preimplantation testing)
  • Dr Mark Hamilton
  • Dr Michael Yates
  • Dr Pete Constantinou 
  • Dr Rosemarie Davidson (Lead Clinician for Cancer Genetics and for Huntington disease) 
  • Dr Ruth McGowan (Lead Clinician for Cardiac Genetics, Lead Clinician for DSD Genetics)
  • Dr Sarah Wedderburn
  • Dr Shelagh Joss  (Lead Clinician. Developmental Genetics, Epilepsy and Tuberous Sclerosis)
  • Dr Sunayna Best: Prenatal and Opthalmology
Speciality Doctor
  • Dr Bob Ballantyne 
Specialist Registrars
  • Dr Kerra Templeton
  • Dr Lisa Bryson
  • Dr Rhiannon Mellis
  • Dr Lucy Littlejohn
  • Specialist Registrars usually remain with the department for the duration of their 4 year training programme or may rotate to other Scottish Clinical Genetics Centres
WoS Genetic Counsellors
  • Abrar Buhlaiqah: Pre-registered Genetic Counsellor
  • Angela Iley: Genetic Counsellor
  • Camelia Harrison: Pre-registered Genetic Counsellor
  • Irene Esteban: Genetic Counsellor
  • Katherine Mazur: Genetic Counsellor
  • Lisa Hay: Genetic Counsellor
  • Mark Longmuir: Lead Consultant Genetic Counsellor
  • Nandini Somanathan: Principal Genetic Counsellor
  • Somya Ellis: Genetic Counsellor
  • Subhashini Crerar (she/her): Consultant Genetic Counsellor, Clinical Lead for Prenatal & Neurodegenerative Genetic Counselling. Specialities: Rare Disease, Neurogenetics and Prenatal 
  • Terix To: Pre-registered Genetic Counsellor
Cancer Genetic Counsellors
  • Catherine Watt – Principal Genetic Counsellor: 07773157279 Cathy.Watt@nhs.scot
  • Jennifer Gorrie – Genetic Counsellor 
  • Nicola Bradshaw – Macmillan Principal Genetic Counsellor
  • The cancer genetics service provides comprehensive genetic counselling to individuals with a family history and / or a personal history of cancer,  This process involves constructing detailed and confirmed family histories, risk assessment, arranging screening and or genetic analysis/  testing where appropriate and providing ongoing support.  The service also participates in various U.K and international research studies.
Genetic Clinic HCSW’s
  • Elaine Sproul
  • Sylvia McCreight
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Administrative Staff
Clinic Receptionists 
  • Elaine Busby
  • Karen Spence
Clinic Co-ordinators   
  • Ashleigh Boyle
  • Lucie Devine-Studikova
  • Lauren Watson
  • Fiona Moore (Inherited Cardiac Conditions Families Co-ordinator)
Clinical Secretaries and Admin Lead
  • Ruth Stirling (Administrative Lead)
  • Helen Anderson
  • Julia Austin
  • Maureen Baird
  • Lauren Conkie
  • Janice Green
  • Fern O’Neill
  • Jean Tierney
  • Mairi Whitelaw    

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This year the Chair, Dr Lesley Thomson KC, presented two Chair’s Awards of Excellence which recognise outstanding achievement, expertise and dedication in patient care. As with all our awards, they celebrate the incredible efforts of our wonderful staff.

The Celebrating Success Event was held on 30th May 2024.

The winners were announced live on the night on our social media channels (follow the #ggcawards tag).

You can find out who the winners were and also view their photos and videos below.

Congratulations to all our winners!

Dr Mike Basler and his Team

Dr Mike Basler is a Consultant Anaesthetist at the Glasgow Royal Infirmary. Since 2017, Dr Basler has helped provide anaesthetic care to patients in Ghana as part of project, Resurge Africa, while organising and leading burns, resuscitation, and regional anaesthesia courses for the local staff.

This year was Dr Basler’s last trip as an NHS consultant before he retires and he pulled together a larger team of anaesthetic consultants and trainees to provide a more ambitious programme of teaching along with anaesthetic support in theatre.

Dr Basler has worked tirelessly for many years on this project and provided high quality clinical care in challenging circumstances, always with an infectious level of enthusiasm.

He has also made it his goal to ensure a sustainable relationship between the Glasgow and Accra anaesthetics departments so that these training and clinical care initiatives can continue successfully after his retirement.

Teenage and Young Adult Cancer Team

The Teenage and Young Adult Cancer Team is based in the Beatson West of Scotland Cancer Care.  The team provides outstanding support for their patients and their families during a highly stressful time in their lives.

This included enabling young people to get together with others of a similar age who are also going through a cancer journey.

When an annual and much-loved charity peer-to-peer support event fell through in 2023, this team stepped in to arrange, organise, facilitate, and support a group of young people from all over Scotland to attend a weekend-long event at an outward-bound centre instead. It was a great success and a trip to remember for everyone involved.

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The William Cullen Prize for Excellence In Teaching and the William Cullen Prize for Service Innovation are awarded in collaboration with the Royal College of Physicians in Edinburgh.

The Celebrating Success Event was held on 30th May 2024.

The winners were announced live on the night on our social media channels (follow the #ggcawards tag).

You can find out who the winners were and also view their photos and videos below.

Congratulations to all our winners!

William Cullen Prize for Innovation – Joint Winners

The leadership of Professor Keith Muir and Dr Wazim Izzath has been crucial in moving forward a very challenging, and time critical treatment paradigm and this award recognises the hard work moving this treatment pathway over the past 4 years. Stroke is one of Glasgow’s ‘big three’ killers alongside cancer and heart disease and over the past 18 months stroke thrombectomy has developed on the QEUH site.

The Stroke service initially starting as a test of change, broadening to a service for local Queen Elizabeth patients and in the past month has moved forward for a service for the West of Scotland. The service development has been transformative for those patients with life threatening severe stroke. It would not have been possible without the commitment of multiple teams involved including ED, Stroke, neuro-anaesthetics and diagnostic and interventional neuroradiology.

As part of the Realistic Medicine work programme in NHS Greater Glasgow and Clyde, Judith Roulston has developed and implemented Treatment Escalation Plans (TEPs) in the Beatson in-patient service. This area of work has contributed to reducing inter-hospital critical care transfers, improved communications by both patients and staff, and has promoted patient centred shared decision making in Oncology services.

This innovation is particularly evident in the Beatson Enhanced Care Unit where there is a focus on all patients having a TEP in place and ongoing discussions to support their wishes. Judith works with a wider team within the Beatson Centre and across NHSGGC to enable staff to have confidence and competence to have the necessary realistic conversations with patients.

William Cullen Prize for Education – Dr Lucy Carrick

This year’s William Cullen Prize for Education is Dr Lucy Carrick.

Dr Carrick is a Consultant Psychiatrist and Clinical Director in Gartnavel Royal Hospital. The psychiatry team at Gartnavel Royal Hospital train foundation, core and specialist trainees, and the responses in the Scottish Trainee Survey from 2023 demonstrate how much the unit values its trainees.

This award is a reflection on the hard work of the Educational and Clinical Supervisors as well as the administration and operations team who have worked hard to provide a positive training experience.  

At a time when we are looking to support foundation training in Greater Glasgow and Clyde, the feedback from Foundation trainees was particularly gratifying in terms of key aspects such as handover, induction and the educational environment and is an indication of the focus on improving training and clinical care within the department.

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The eESS Self-Service module will be a fundamental change to working practices for employees.

eESS Employee Self Service

Employees will now have access to view and update the following information:

Please note – All Personal Sensitive Information is held securely within eESS. Any updates or changes to this type of information is held in confidence, and will not be notified to your manager, HR or anyone else using the system.

  • Change Name – Use this link if you need to change your name on eESS for any reason
  • Always use “Type” Primary Home Country address
  • Emergency Contact details/Next of Kin details
  • Certificates, Highers, Degrees etc
  • Line Manager will approve once evidence is presented
  • Includes self employed, ad hoc work and contracted work
  • Adoption Leave 
  • Matching certificate must be retained by line manager 
  • Maternity Leave 
  • Copy of MATB1 must be retained by line manager

Useful Information

 Full access to all Employee Self Service Standard Operating Procedures and eLearning video’s is available via the eESS National website

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