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Health Care Support Worker (HCSW) Portal

Welcome to the NHSGGC HCSW resource and development hub. We wanted a place where all resources for HCSW professional development are in the one place. We have links to different support sites such a NES, our own development programmes and a sample of training courses and instructions on how to access them.

The Open University HCSW Pathway

Are you a HCSW interested in becoming a Registered Nurse with an Open University BSc (HONS) qualification for Adult, Child or Mental Health Nursing?

To be eligible to apply, you must:

  • Work 26+ hours a week in a permanent post;
  • Have 12 years’ experience in full time education (including all school years);
  • Core communication skills at SCQF Level 5 or Standard Grade English (passed at credit level) or National 5 (or the equivalent) in English;
  • Core numeracy skills at SCQF Level 5 or Standard Grade Mathematics (passed at credit level) or National 5 (or the equivalent) in Mathematics or Arithmetic;
  • Good character and good health; and
  • Have your line manager’s support.

Application packs for programmes commencing October 2022 can be requested from  

(Please note – applications for October 2022 are now closed)

Applicants will be required to submit completed application forms and associated documents, by emailing their submission to the above email address between Monday 28th February and Monday 28th March 2022 (N.B. the email is HWSC and not HCSW).

For further information please read the awareness and application presentation 2022 and watch this short presentation by the OU in Scotland Nursing Team on the Pre-Registration Nursing Programme 2022.

OU BSc (Hons) information for managers and employers:

Click here to watch a narrated OU Nursing Presentation that was presented to new students on year 1 of the programme.

HCSW Resources and Development

NHSGGC HCSW induction and code of conduct 

Healthcare Support Worker Central

Healthcare support worker central is a key tool for all HCSWs, holding recourses from personal development planning, HCSW learning framework and qualifications.

Healthcare support worker toolkit

HCSW toolkit has recourses for role development and induction standards and codes.

The Competency Portfolio

The Competency Portfolio (TCP) is NHS Greater Glasgow and Clyde Practice Education development programme for nursing health care support worker (HCSW).

RCN Scotland

Today, 20th July 2021, RCN Scotland releases our series of bite-sized video guides for HCSWs working in Scotland!  The guides are designed for all HCSWs and they cover a range of topics.

RCN Scotland We Care

NMAHP latest newsletter from NES March 2021

Follow @NES_hcsw on Twitter

Courses for HCSW

Adult/Paediatric basic life support – Can be booked through eESS in coordination with your line manager and should be renewed every 12-18 months.

ABLS- This 1.5 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals.

PBLS- This 2 hour session is appropriate for nursing support staff, some registered nursing staff and allied health care professionals, some school/nursery staff

Cannulation and venepuncture – Can be booked through eESS in coordination with your line manager, a learnpro module is a pre requisite of this course.

Moving and handling competency assessor training – Healthcare support workers can become M & H assessors within their area, promoting best moving and handling practice to ensure patients are moved safely and hopefully reduce staff injury.

HCSW’s would attend a one-day training session with the Moving & Handling team and after this they would be able to carry out the assessments within their ward /dept.

Can be booked through eESS in coordination with your line manager.

Any comments or questions please email:

content continually developing, please check in from time to time

The Competency Programme (TCP)

The Competency Portfolio (TCP) is NHS Greater Glasgow and Clyde Practice Education development programme for nursing health care support worker (HCSW).

The Competency Portfolio (TCP) is a work based programme developed to support the role of the nursing health care support worker (HCSW) in NHS Greater Glasgow and Clyde Acute Services. The programme aids development of the knowledge and understanding required for HCSWs to function in a safe and competent manner in order to protect the public.

The portfolio:

  • provides clear understanding of the nursing HCSW role
  • evidences competency
  • links directly with personal development review
  • offers opportunity to grow and develop
  • provides introduction to further study

The portfolio has been mapped to the Mandatory Induction Standards (Scottish Government, 2009a) and the Code of Conduct for Healthcare Support Workers (Scottish Government, 2009b). It also links to NHS Education for Scotland’s guide to Health Care Support Worker Education and Role Development (NES, 2010) and the NHS Knowledge Skills Framework (Department of Health, 2004). The portfolio competencies reinforce good practice through reflection, building upon the mandatory standards.

Access to the programme

All new members of staff working in a Healthcare Support Worker (HCSW) role, including staff transferring internally to a new post within NHSGGC, will be expected to meet the mandatory induction standards and adhere to the HCSW Code of Conduct after 3 months in post (or part-time equivalent up to a maximum of six months). This must be completed prior to commencing TCP.

New to Post HCSWs

On completion of the mandatory induction standards, HCSWs should commence TCP. The SCN/line manager should contact their PEF to arrange an Introduction to the Portfolio session for the HCSW and their assessor/s. Nomination proforma should be completed and returned to the PEF administrator via Candidates should aim to complete the portfolio within the next 9 months.

Existing Employees

HCSWs that have previously completed other competency profiles may not need to undertake the core section of TCP. Depending on their area of employment, the HCSW may only need to undertake Unit 6 competencies which are specific to each specialty within NHSGGC. Role development should be discussed with their SCN/PDP Reviewer and PEF to ascertain learning needs prior to nomination. The nomination process above should be followed.

Existing HCSWs who have not previously had access to TCP or other competency programmes can access TCP following discussion with their SCN/line manager as above.

Employees who have previously attained SVQ level 2/3 in Care or an equivalent/higher qualification should discuss this with the SCN/PDP Reviewer and PEF for the area to determine if these meet the needs of the service. Again, depending on the area of employment and speciality, they may be required to only complete Unit 6 competencies.

All candidates will be supported by work based assessors. Candidates and assessors will be supported by the PEF Team

Vital Signs Competency Programme

Access to this set of competencies is limited to those HCSWs that are required to carry out these skills as part of their current role. Email confirmation should be obtained from the Lead Nurse confirming this before nomination occurs. The SCN/line manager should discuss the competency requirements with their PEF before workbooks are given out to ensure appropriate competencies are undertaken.

Responsibility for theory, practice and assessment of competence lies with the assessor.

Vital Signs algorithm

On completion of the above programmes, successful candidates will receive a certificate from NHS Greater Glasgow and Clyde Practice Education.


A key area in the successful implementation and development of the programme will be the commitment and support provided by workplace assessors. A workplace assessor will be a registered practitioner who has been updated suitably prepared for this role. They will have the responsibility

for supporting and assessing the HCSW through the programme. Support for assessors in ensuring that appropriate evidence is gathered and documented in the HCSW competency portfolio will be provided by their PEF.

Bank staff

Bank staff cannot be supported and assessed through the programme due to the transient nature of their employment.

Nomination Forms

Completion Forms


All nominations to Practice Education mail box:

For further information and advice contact your PEF.