This module aims to give you an understanding of the report writing process.
Learning Outcomes
Describe the different business report types and their purpose
Identify the appropriate report depending upon the situation it is required for
Identify the stages of report writing
Identify the appropriate format for presenting data
Recognise how to structure a report for effective communication
Course provider
Learning and Education Team
Who should access this module
Staff who wish to develop their skill in writing reports
Pre-requisites
There are no prerequisites for this course.
Duration
Guided learning time 45 minutes
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category. For information and registration please click the link LearnPro.
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
The course is to support the implementation of NHS Greater Glasgow and Clyde’s Bereavement Policy we are offering a series of short training sessions to promote an increased awareness and better understanding of death and bereavement, aimed at enabling better provision of bereavement care for patients, relatives and staff.
Learning Outcomes
By the end of the course you will:
Have reflected on your own grief journey
be able to recognize vulnerability and the need for support in the work place
be able to recognize some of the needs / fears of a dying patient
Be able to describe different models of grief
Be able to identify complicated and disenfranchised grief
Be better equipped to provide person centred bereavement care
Course provider; Bereavement Team
Who should attend?
Anyone who wishes to develop their knowledge, skills and understanding and coping with death and bereavement in order to provide better care and support to patients, relatives and staff.
Pre requisites; There are no prerequisites for this course
Duration; 2 1/2 hrs
KSF Links
C1 – Communication
C2 – Person and People Development
C4 – Service Improvement
C6 – Equality and Diversity
If you wish to organise a local training session for your service team or if require any further information as to the specific content of the course, and how it could be adapted to you local team needs please do not hesitate to contact:
e-Learning; An e-Learning option is not currently available for this topic via LearnPro
Course overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
Course provider: Learning and Education Team
Who should attend; All staff are welcome to attend
Pre requisites; None
Duration; Guided learning time 45 minutes
KSF Links
C1 – Communication
C2 – Personal and People Development
e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
This 1 day course has been developed to support and identify the skills and knowledge required to undertake the role and function of a second worker, as part of the Adult Support and Protection 2007 Act. This course will consider the duties and expectations of the second worker in practice.
You should only apply for either the Multi Agency Awareness training or the Second Worker training and not both.
Learning Outcomes
The learning objectives will address the requirements of undertaking an Adult Support and Protection inquiry and investigation, covering the period of receipt of initial concern through to the Adult Support and Protection Case Conference. The course will underline best practice and the course programme adheres to the requirements of the Adult Support and Protection (Scotland) Act 2007, the Code of Practice and Glasgow’s current procedures.
Course provider: Social Work Services
Who should attend?
All members of the Glasgow City Health and Social Care Partnership are welcome to apply after discussion and approval from their managers.
Health partners will be involved both in referral and in supporting the investigation process through the sharing of relevant medical information or undertaking a medical examination of the adult at risk. Whilst the lead investigating officer (council officer) for Glasgow City Council will be a registered and qualified social worker, in certain circumstances, it may be appropriate for a health professional to be involved along with the council officer in the course of an investigation. Therefore, this Second Worker training is recommended to support staff within this role.
Only health staff nominations can be accepted via eESS. All social work staff should apply through the Social Work Services.
Pre-requisites: None
KSF Links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
Dates
Duration: 7 Hours
Wednesday, 20th August 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
Tuesday, 21st October 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
Tuesday, 25th November 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found below.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, please contact Angela McGowan, Senior Learning and Development Officer on 0141 550 7700. Regarding the booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance. The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered.
Learning outcomes
By the end of this module delegates will to:
become more familiar with the Attendance Management Policy and good practice
understand how to use attendance data and its use to identify trigger points
develop understanding of reporting and recording requirements
share knowledge of formal and informal approaches/interventions
promote a clear understanding of roles and responsibilities in attendance management
Course Provider: Human Resources and Learning and Education
Who should attend?
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
KSF links
C1 – Communication
C2 – Personal and People Development
C3 – Health, Safety and Security
C6 – Equality and Diversity
HWB1 – Promotion of Health and Wellbeing
Duration: 3 Hours
Pre-requisites
All potential candidates should explore the followings:
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Last updated: 13/05/2025
Preparation
To get the most out of the programme please be ready to discuss your current practice. You will be asked to reflect on recent experiences and to plan activities relating to one or more of the key themes.
With each of the four topic areas we will begin by introducing current models and ideas and then go on to explore how you can apply these in your day-to-day role.
Topics covered
Communicating and Influencing
Effective communication and the ability to influence are foundational to good management of individuals and teams. We will introduce and explore the communication cycle and help you to reflect on your current practice. This will include 1-to-1 and team communication.
Learning outcomes
Understand the nature and importance of the communication process in workplace
Communication cycle and barriers to effective communication and how to remove barriers
Principles of effective communication, be able to assess your own effectiveness in communicating with others and influencing them
Be ready to use tools and techniques to support more effective communication
How to plan and assess a successful communication
Role of managers to deliver an effective communication cycle and employee voice
Know about NHSGGC organisational goals and values
Organising and Delegating
Effective use of your time, staff time and supporting staff development are priorities for you as a manager. This session will introduce tools and tips to help you delegate and organise your team.
Learning outcomes
Recognise the difference between leadership and management
Understand performance management and factors affecting performance in your team
How to measure and boost your team members’ performance
Time management and Principles of good time management
Key principles of delegation and how to delegate, monitor and review delegated activities
Managing Change
Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world. This session will provide you with valuable guidance and models to support and take forward change initiatives.
Learning outcomes
Understand the forces for change in an organisation and common barriers
Recognise and know how to apply key principles of change management
Recognise and be ready to use a range of tools to support the management of change
Problem Solving and Decision Making
We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.
Learning outcomes
Understand the value of adopting a culture of improvement
Recognise a range of tools and techniques that support problem solving and decision making
Be ready to use a 6-step approach to problem solving.
Put learning into practice
Although there will be no assignment or project work it is still vital that you think about how you will make use of learning from the programme.
Identify personal and service objectives with your manager before booking a place
Be prepared to share examples and try out tools and techniques during the programme
You will be asked to support evaluation of the programme which will give you the opportunity to reflect and comment on how you have applied learning back in your workplace.
Specifically you should consider:
Key personal learning points
Any immediate impact of the programme (personally and/or on the service)
Action planning (proposed impact).
Interested in gaining accreditation for your learning?
An option to gain accreditation through an appropriate SVQ/PDA may be available to you.
For further information please contact the SVQ team.
If you want to have a chat about any aspect of the programme please contact our L&E Support Team via NHS Service Now Portal.
Last updated; 01/08/2024
What are SVQs?
SVQs are national qualifications that recognise the workplace skills and experience staff have and provide the organisation with evidence which shows staff work to best practice National Occupational Standards. They are an assessment of competence not a training course, although training can be highlighted as a development need when assessing SVQs.
Who can do them?
NHSGGC has its own approved SVQ Centre which supports staff throughout the organisation to undertake vocational qualifications.
Priority will be given to requests from managers for staff to undertake SVQs when a service need has been identified as follows:
Links to Service Needs, Redesign or Workforce Plans
Identified at PDP Review
Other e.g. (Role Development).
Why should staff do SVQs?
They provide staff with a recognised national qualification
They demonstrate that staff work to national standards
They can improve confidence and performance at work
They can provide a new insight to the job role
They are a useful developmental tool and can provide strong evidence at KSF Review meetings
They can provide staff with appropriate competences for future service delivery and for career progression.
What qualifications are on offer?
At present the SVQ Centre is approved to offer the following SVQs:
Business & Administration – Level 2 – 4
Healthcare Support (Clinical and Non Clinical) – Levels 2 – 3
No. Staff are assessed at their workplace using a variety of methods e.g. observation, reflection, professional discussion, current work products and questioning to underpin knowledge and understanding. They will be assessed on the skills they use every day in their job.
Don’t worry if staff have never studied for anything before or have difficulty writing reports etc. We will help them gather the evidence they need in different ways and can discuss providing support prior to starting a vocational qualification, which can tackle lack of confidence and other concerns which staff and managers may identify.
Who assesses staff?
Staff will generally be assessed by either a peripatetic assessor attached to the SVQ central team, a workplace assessor linked to their local area, an assessor from another workplace or from an outside training provider. There may be development opportunities for staff to train as workplace assessors in some areas.
How long will it take?
Time to complete a qualification is flexible. Everyone works through SVQs at a different pace. However we would expect candidates to finish within 9 -12 months depending on the award and level of qualification being undertaken.
What support is available?
An assessor and internal verifier will both be available for support.
The SVQ Team can be contacted directly for information, advice or guidance in relation to SVQs.
In discussion with managers, staff require support with allocation of time to carry out SVQ assignments and assessments. Underpinning Knowledge and Understanding is an important part of any qualification and links will be made with the relevant education staff to offer support to candidates.
How much does it cost?
The NHSGGC SVQ Centre has limited capacity to assess a small number of qualifications annually which would be corporately funded. Other delivery options are available. Contact the Qualifications Team to discuss funding implications.
I’m interested, what do I do now?
As a manager
Contact us to discuss which SVQs may be appropriate for your staff and any funding implications. A service level agreement may require to be set up.
As a prospective candidate
Contact us for an application form and to discuss which SVQs may be appropriate for you. If undertaking the SVQ is not already highlighted on your PDP, please speak to your manager as you need their support before applying.
The TURAS Learn platform has a range of resources available. These are designed as easy to use reference guides to KSF and the PDP & Review process.
Two key video resources from this are below. One is for staff on what to expect and how to prepare for annual review meeting and the other one for reviewers on how to prepare for and conduct a review meeting.
PDPR Reviewer Video
PDPR Reviewee Video
The KSF Personal Development Planning and Review Process is an integral part of the wide range of organisational and operational support mechanisms in place for staff throughout their career with NHSGGC.
Induction
On commencing with NHSGGC, when changing roles or when returning from an extended period of absence, staff should receive an effective induction to support them in their role. This will enable a Personal Development Plan to be developed to support their initial learning and application in practice and it forms a foundation for the ongoing KSF Personal Development Planning and Review process.Induction Portal
Staff Support and Wellbeing
The KSF PDP & Review discussions can also link to the ongoing wellbeing discussions with staff. These well-being check-in’s often focus on how things are going (what is going well/what is been difficult and any supports required moving forward) and as such clearly fit in with the 3 key discussion questions that should frame the KSF PDP & Review. See the Staff Support and Wellbeing pages on HRConnect for further info on staff supports.
Career Development
The ongoing KSF PDP & Review discussions can also be an opportunity to discuss staffs wider career development and to include planning around this. The Career and Development Planning Framework pages are designed to offer a wide range of information to help plan development activities for staffs current post and prepare for future roles as part of a career pathway.
Learning, Education and Training Service
The Learning, Education and Training Service offers a range of development opportunities for all staff from entry into post and throughout the span of their career. From formal qualifications to learning pathways, we will provide you with practical solutions tailored to your needs. This might be by gaining a work based qualification, attending a classroom session (where appropriate) or via digital learning.
The Learning, Education and Training Catalogue outlines information on the wide range of tutor led and e-Learning courses that are available. Access to digital learning is flexible and resources can be accessed from mobile devices, work or home PCs at any time. You can also get support for learning through the NHSGGC Staff Bursary Scheme.
Organisational Development
The Organisational Development Pages also provide information on a range of interventions tools and resources to support ongoing development and learning including leadership development.
Professional Development
Individual professions will also have a range of resources available to support staffs ongoing professional learning and development.
Core Skills Training gives NHSGGC staff the chance to brush up on core writing, reading, number and computing skills used every day. The service is free and confidential. You can get help one-to-one or in a group. You may be referred by your line manager.
Benefits of workplace learning; everyone benefits from more confident and capable staff!
Improves staff performance, morale, adjustment to change and redeployment
Everyone has access to a PDP. Staff are more motivated, confident, more capable
The NHS is more productive, more efficient, less wasteful and safer due to more accurate communication, paperwork, calculations
Quality assurance and performance, improved client relations, staff retention
NHSGGC Core Skills Support – Numeracy and Literacy
Examples of skills staff have chosen to work on:
Reading:
Notes, letters, forms, memos, emails, newspaper and magazine articles, books
Work instructions, policies, invoices and orders, job training information
Payslip, timesheets, rotas, charts, tables, directions and timetables
Spelling and Writing
Writing notes, letters, emails, spelling, punctuation, grammar, using tenses
Taking phone messages, organising your ideas, proof reading, filling in forms, charts, rotas, timesheets
Accident reports, updating files & records, support workers competency portfolio
Numbers and Calculations
IV drug calculations, clinical and non-clinical calculations
+ ÷ − x % decimal points, fractions
Understanding and checking your payslip
Using the 12 and 24 hour clocks, calculating time
Measuring, filling in charts and tables
Money; paying by cash and checking your change
Understanding and paying bills, writing cheques
Understanding timetables for public transport and planning journeys
Fluid balance charts, height and weight conversions
Apart from the bespoke sessions with staff, working on general writing, reading and number skills, Core Skills training supports staff who need help to complete NHS training and study programmes, staff who have been redeployed and staff who are struggling to cope with dyslexia. We have helped Support staff with the written work required for their competency portfolio, working with them to improve spelling and grammar, essay writing and basic computing skills. Core Skills tutors also work alongside clinical staff who run the IV Therapy Education Programme. We help nurses to feel confident about calculations and number work before they sit the formal IV calculations assessment.
We have successfully trained staff in the basics of using a computer and the Internet; skills which have given staff the confidence to go on and tackle other NHS study programmes and on a day-to-day basis have helped staff become more effective at work, at home and in the community.
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