What Matters to You Day annual reports provide an overview of activities held throughout NHSGGC, including local activities, seminars, and social media engagement. Current and historic copies of What Matters to You Day annual reports can be accessed via the links below.
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Your health
Help Him Make the Right Call!
When it comes to their health, men don’t like reaching out. If you think he’s ill or hurt, make sure you all know where to go. It would ease the pressure on A&E too.
Accessing the right care is as easy as A,B,C:
- Ask yourself: Do I need to go out? For information on treating minor illnesses and injuries from home, go to NHS inform.
- Be aware: There is help for many conditions on your doorstep. Your local GP, pharmacy or optician offer a range of services.
- Call 111. If it’s urgent, or you’re unsure, call NHS 24 on 111. They’ll get you the care you need.
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about. The legal definition is:
“Any crime which is understood by the victim or any other person as being motivated (wholly or partly) by malice or ill will towards a social group.”
With the introduction of the Hate Crime and Public Order Act (2021) in April 2024, the law recognises crimes motivated by prejudice based on someone’s:
- Age
- Disability, including physical disability, learning disability and mental health difficulty
- Race (including nationality, ethnicity and skin colour)
- Religion
- Sexual Orientation
- Transgender Identity
- Variations in Sex Characteristics
These groups suffer disproportionately as victims of harassment and crime and much of this is motivated by prejudice. In addition to the effect on the individuals experiencing the hostility, these incidents create mistrust and suspicion between communities. This makes hate crime an issue for every service and every community.
Everyone has a role to play in stopping hate crime. If an incident is perceived by the victim – or any other person – as being motivated by prejudice or hate then it should be reported as a hate crime.
Watch the following video for more information.
Reporting Hate Crime – everyone’s business
Help & Support for Victims
Many hate crimes go unreported for a number of reasons.
- For many people, exposure to abuse is a life-long experience and not perceived as crime.
- Some people may know the perpetrators and be frightened of the consequences of reporting. They may even be suffering at the hands of people claiming to be their friends.
- Some people may have a fear or mistrust of the police. Others may have previously reporting a hate crime but feel it wasn’t taken seriously.
If you are in a position to talk to people who may be at risk of hate crime then ask the question. Many people will want to be asked but are never given the opportunity to disclose.
If someone discloses a hate crime to you there are steps you can take to support that person to make a formal report even if they don’t want to be identified.
If you witness a hate crime you can contact the police and report it. This can also be done anonymously
How to Report a Hate Crime
If it’s not an emergency (if there is no immediate risk to the wellbeing of the individual) you can call 101 and make a verbal report to the police.
You can also report a Hate Crime online by going to https://www.scotland.police.uk/secureforms/hate-crime/
The form can be used by anyone who
- is the victim of hate crime
- has witnessed a hate crime, or
- is reporting the crime on behalf of someone else.
Hate Crimes can be reported anonymously. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence.
999 should be called in any emergency.
Staff Datix Reporting
All Hate Incidents should be recorded on DATIX.
A Hate Incident field should be selected and completed under the category ‘violence and aggression’. Incidents are regularly reviewed by NHSGGC’s Violence and Aggression Team and any developing trends or ‘hotspots’ can be identified and appropriate interventions made. Local managers with reviewing and approval responsibilities will interrogate the Datix reports and ensure appropriate outcomes are achieved.
FAQs about Hate Crime
What is a Hate Crime?
Hate crimes are crimes that are motivated by prejudice of some kind. These are crimes where the victim is targeted because they are a member of a particular social group or have a particular characteristic, which the perpetrator has negative views or beliefs about.
In Scotland the law recognises crimes motivated by prejudice based on
- Age
- Race (including nationality, ethnicity and skin colour)
- Religion
- Sexual Orientation
- Disability, including physical disability, learning disability and mental health difficulty
- Transgender Identity
- Variations in Sex Characteristics
Do I have to give my name to make a report?
No you don’t. Hate Crimes can be reported anonymously. This may mean Police are restricted in the action they can take, but just reporting a perceived offense will allow Police to target resources to a particular area so you may see things like an increased police presence. If you are working with a patient or client who does not want to give name but wants you to support them to report it you can assure them of their anonymity.
Can I report a Hate Crime?
Yes you can. An online hate crime report is available at: https://www.scotland.police.uk/secureforms/hate-crime/
The form can be used by anyone how is the victim of hate crime, has witnessed a hate crime or is reporting the crime on behalf of someone else.
Will the police take me seriously?
Yes they will. Hate crimes are serious incidents and Police will respond appropriately.
Do I have to report at a police station?
No you don’t. You can report it online at: https://www.scotland.police.uk/secureforms/hate-crime/ or use any one of the many 3rd Party Reporting Centres in the Glasgow area. You can find your nearest 3rd Party reporting centre here: http://www.hatecrimescotland.org/report-it/centres/
The incident happened weeks ago…can I still report it?
Yes you can. If an incident is happening there and then, you need to call 999 and report it immediately to the police, but if it happened in the past you can still call 101 – the police non-emergency number and report it or go online and complete the hate crime reporting form.
What if I’m not sure if it is a Hate Crime?
It is not your responsibility to prove that a hate crime has occurred. It is the job of the police to gather evidence from a range of sources during their investigation of an incident. This includes CCTV footage, witness statements and forensic evidence.
The Lord Advocate has told the police that an incident must be investigated as a hate crime if it is perceived, by the victim or any other person, to be aggravated by prejudice.
This means that your perceptions are important. When you report a hate crime, tell the police that you believe it was motivated by prejudice and why you think that is the case. This could be about the language used at the time, things you have heard the suspects say in the past or that certain groups are being singled out in your street / building, etc.
Why do we need Hate Crime laws?
The Scottish Government Working Group on Hate Crime gives 3 reasons for having hate crime legislation.
- Research consistently shows that some social groups are proportionately more often victims of harassment and crime and that much of this is motivated by prejudice against those groups
- Hate crimes can cause more psychological damage to a victim than crimes that are not motivated by hatred, because the victim’s core identity is being attacked. This personalises the crime and can cause the victim a greater amount of distress.
- Hate crime is socially divisive. Such crimes need to be particularly condemned in order to avoid a situation in which the relevant group feels victimised as a group, with members in constant fear of attack. Prejudice against groups can lead to a number of consequences, ranging from fear of crime and inability to participate in normal social activities to paranoia and vigilantism
Staff Resources & Training
We Stand Against Hate – A3 posters and A5 leaflets encouraging hate crime reporting. Contain QR code link to the Hate Crime web page. For copies contact equality@ggc.scot.nhs.uk
Responding to Hate Incidents – An Employee Guide A guide for NHSGGC employees on the organisational position in relation to hate crime, what to do if you are a victim of or witness to a hate incident or if a hate incident is disclosed to you in the course of your work.
Hate Crime Reporting – E learning module The module covers topics such as types of hate crime, why hate crimes go unreported, why hate crime laws are needed and support for victims. Go to the Learn Pro home page and search for GGC 056 Hate Crime.
Hate Crime Awareness Session on MS Teams This short session gives participants an understanding of what hate crime is and how to report if witnessed in the workplace. It is an important safeguarding learning opportunity for all members of staff working in frontline roles. To view dates and to register, please visit our Staff Training page.
Active Bystander Training on MS Teams Promoted as part of our Stand Against Racism campaign, this training session provides skills to challenge unacceptable behaviours, including those which may have become normalised over time. Our anti-racism campaign is based on the words of our own staff from their experiences at work. To find out more or register for training, visit our web page.
Lord Advocate’s Guidelines: Offences aggravated or motivated by prejudice – LAG: Offences aggravated or motivated by prejudice | COPFS
Personal Safety As well as complying with our health and safety policies and processes, there are a number of things that staff can do themselves to keep safe. Tips include:
- Raising the alarm – if you are in imminent or immediate danger or a crime is in progress, call Police Scotland on 999. If a crime has already happened, report this to Police Scotland by calling 101. You can also report crime online on the Police Scotland Website. Most smartphones also have an inbuilt Emergency SOS feature – consider setting this up on your personal mobile.
- Be alert and aware of the people around you – avoid ‘autopilot’ and pay attention to your surroundings. If wearing headphones, make sure you are still able to hear outside noise. Keep your head up and out of your phone when you’re walking. Walk with purpose and confidence. If you receive verbal racial abuse outside of work, do not engage with the aggressor – continue progressing to your intended destination or to another place of safety. Take a description of the aggressor and note your location, date and time – this information is important when reporting to Police Scotland. If you receive physical abuse, attempt to maintain your own safety – you may have to use reasonable force to aid your escape.
- If you receive verbal or physical abuse in the workplace: verbal and physical aggression from patients and visitors should be managed using The Standards of Behaviour Protocol – as well as reported to Police Scotland and reported on DATIX. Violence Reduction Training is available across GGC to support staff at risk of violence and aggression.
Further reading and guidance:
- Keeping safe | Crimestoppers (crimestoppers-uk.org)
- Violence Reduction Service (Health & Safety)
- Violence Reduction Service – Toolbox Talks
- Lone Workers Personal Safety – Toolbox Talks.docx
- Violence Reduction Service – Education and Training
- Violence Reduction Service – Post-Incident Checklist
- Online Reporting Form | Police Scotland
Risk Assessment Where a member of staff or groups of staff report risk and request support – for example, if there is a heightened risk of racist or Islamophobia incidents – it will often be appropriate for their manager to conduct a risk assessment. These risk assessments can be useful to identify actions to that will improve the safety of staff, patients and service users and provide them with additional reassurance that we are prioritising their safety.
Some key tips
- The Health and Safety Executive advise on 5 Steps to Risk Assessment. The link Managing risks and risk assessment at work – Overview -HSE will support and guide staff on how to manage a risk, which will include verbal and physical racist attacks.
- The Generic Risk Assessment Template should be used to record the hazard, risks, controls and risk ratings relating to racist abuse.
- Reviewing the risk assessment is also crucial to ensure the controls remain appropriate to reducing the risk as low as reasonably practicable.
- There is risk assessment training available in the Training and Education link.
- Safety Health and Wellbeing Practitioners can support managers with this. You can find their contact details in this document: local Health and Safety Practitioner
Please note, it is important not to confuse a hazard and a risk as these are completely different. For example:
- A Hazard is – verbal racist comments from an abuser.
- Risk is – the abused is subject to mental health issues and fear of physical attack.
Reporting Hate Crime – what colleagues are saying
Andrew Wyllie, Chair of LGBTQ+ Staff Froum
Hate crime has no place within our NHS. Our LGBTQ+ staff forum is committed to fostering an inclusive environment where all staff feel safe, valued, and respected. Any form of discrimination or prejudice is not acceptable and we are pleased to support the organisation taking a zero tolerance approach to hate crime. Let’s work together to create a healthcare system that truly reflects the diversity of our communities and where everyone can thrive.
Ann Cameron-Burns, Employee Director
Nobody comes to work to face abuse because of who they are, what religion they follow, who they choose to love. I’m proud that we all stand together to stop hate. That’s the only way to eliminate it – give it no place to hide and grow.
Alastair Low, Hate Crime Lead, Equality & Human Rights Team
It’s really important that people understand what a hate crime is so that when they see or hear it they can call it out and challenge it. We have the systems in place in NHSGGC to deal quickly with the perpetrators of hate crime so we can all step up and make a difference.
Sue Silva, Joint Chair, Black & Minority Ethnic Staff Network
It is vital that every member of staff feels confident and supported to speak up against discrimination in all its forms. By working together, we can build a workplace where diversity is respected, and everyone is treated with dignity. Our BME Staff network is here to listen, share experiences, and ensure concerns are addressed promptly, so that every voice is heard, and everyone can thrive.
Professor Jann Gardner, Chief Executive
Many hate crimes go unreported due to fear, mistrust or not recognising that a crime has been committed. If we witness or experience an incident that we believe is motivated by prejudice then it is vital that we report it as a hate crime. This will ultimately help create a safer workplace and build stronger communities for us all.
Natalie Smith, Interim Director of Human Resources & Organisational Development
We all need to stand up to Hate Crime when we see or hear it. If left unchallenged it can take hold and undermine the great community we’re all part of. Our NHSGGC family is 42,000 strong. We can use that strength to make sure hate has no place in our workplace.
Information on all the vaccinations available, including general child and adult ones, COVID, flu and travel.
This website aims to be a one stop shop for information relating to Care Homes. The Care Home Collaborative Web Team manage the website and it’s development. You can share your free learning opportunities and resources on our website.
Please see NHSGGC Website Guides to help make your web content easier to read and present it in a more accessible and consistent way.
If you’d like information published or amended on our website please complete the appropriate form below.
We have collated a variety of useful resources that provide guidance and support for you and your baby.
Feeding Your Baby
Breastfeeding support in Greater Glasgow and Clyde.
Breastfeeding and your business
All businesses and organisations in Scotland open to the general public and who allow children, are under legal obligation to allow breast and bottle feeding. Read more about the law and find out how to become a breastfeeding friendly business.
Breastfeeding Friendly Venues
We have produced a map showing all breastfeeding friendly venues in Scotland.
Breastfeeding Network
Online support, factsheets and a fountain of knowledge on drugs in breastmilk.
BfN Greater Glasgow and Clyde | Instagram, Facebook | Linktree
Home-Start Glasgow South
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life.
Drop in Groups at Pollok library on Fridays – support from a BFN Volunteer will also be available at Home-Start Warm Place Pollokshaws on Fridays, and at the Warm place Castlemilk on Monday afternoon. For more info, go to
What’s On at Warm Place Castlemilk – Homestart Glasgow South
Support is also available to Muslim families online on the 4th Thursday of every month.
Infant Feeding – NHSGGC
These are pages on the NHSGGC website which we hope you will find useful.
National Breastfeeding Helpline
For independent, confidential and non-judgemental support available 24 hours a day, and with 1 to 1 support anytime.
Tel: 0300 100 0212
UNICEF
The UNICEF UK Baby Friendly Initiative has information regarding Baby Friendly Initiative Accreditation and Resources. As well as a safe guide to bottle feeding, responsive bottle feeding and infant formula Information please see links below:
[Links to follow]
Health and Wellbeing Information
Family
Child Smile
National toothbrushing programme available throughout Scotland, offered to all nursery aged children.
Every child is provided with a dental pack containing a toothbrush, a tube of toothpaste, and oral health messages on at least six occasions by five years of age.
Happy Healthy Tots
Information on the Health Visiting Service, feeding your child, parental health and wellbeing, your child’s health and emotional wellbeing, Family Nurse Partnership and local information.
HENRY
HENRY is a brilliant programme for parents, helping them to support a healthy, happy start for their children and lay the foundations for a brighter future.
Visit the website for further details regarding the programme, and watch out for groups and workshops in the South.
Glasgow Libraries
Glasgow libraries offer a wide range of health and wellbeing support. Visit the following website for the list of groups in your local library.
Glasgow City HSCP Your Support Your Way
An online resource that provides information, advice and guidance about local services and groups to improve lifestyle, independence and health and wellbeing in the community.
Your Support Your Way Glasgow – Homepage (yoursupportglasgow.org)
Lifelink
Information on wellbeing and counselling services, based in Pollok Civic Realm and Melissa House Brand Place Ibrox.
Self referral is available.
Thrive Under 5
Thrive Under 5 (TU5) is a project funded by Scottish Government monies and delivered by Health Improvement staff from NHSGCC. Through a whole systems approach to tackling child poverty in selected places, the programme aims to support children under the age of five to achieve a healthy weight.
Mental Health Support
Dads Rock
Provide support to Dads to increase parenting skills and increase their confidence . Please see the website and Facebook page for full list of services and groups.
Breathing Space
A confidential phone line for anyone in Scotland over the age of 16, feeling low, anxious or depressed.
Tel: 0800 83 85 87
Daisy Chain Early Years Project
Offers early intervention to improve health and wellbeing for under 12s and families based in Govanhill.
Daisy Chain Early Years Project | CrossReach
CrossReach Daisy Chain Early Years Project – Parents & Carers Group on Facebook
The Daisy Project
Providing an integrated domestic abuse advocacy and support service.
Glasgow Women’s Aid
Project supporting women, children and young people experiencing domestic abuse.
Gilded Lily
Supports women and girls in Govan and surrounding areas of Glasgow to become more confident, creative, employable and enterprising by providing workshops, training programmes.
Home-Start Glasgow
Home-Start North Glasgow and North Lanarkshire
Home-Start North is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Home – Home-Start Glasgow North & North Lanarkshire
Home-Start Glasgow North and North Lanarkshire | Glasgow | Facebook
Home-Start Glasgow South
Home-Start Glasgow South is a family support charity offering support that helps to give young children the best possible start in life, and to help improve lives of families and children.
Home-Start also offer support to Dads and have groups in South Glasgow. See their website for a full list of support available.
Health In Mind
Offering a pathway of services to support you with a range of mental health problems including anxiety, depression and the impact of trauma.
Health in Mind | Support and services (health-in-mind.org.uk)
Lifelink
Lifelink can offer support to anyone who is struggling to cope with everyday stress or is feeling anxious or depressed. Issues such as debt, bereavement, addiction, self-harm/suicide and problems with relationships or family can all interfere with a persons’ quality and experience of life.
NSPCC
Offers support for parents who may be suffering from mental health issues.
PANDAS
PANDAS offer support to families and their networks who may be suffering with perinatal mental illness, including prenatal (antenatal) and postnatal depression. They offer a variety of person centred support.
Scottish Domestic Abuse Hotline
Hotline offering a pathway of services to support a range of mental health problems including anxiety, depression and the impact of trauma.
Tel: 0800 027 1234
The Women’s Centre
For over 25 years The Women’s Centre Glasgow has worked out of our Maryhill community hub to create a safe space for all women in Glasgow. We are here to support and empower our community by offering opportunities to strengthen women’s choices in life and social opportunities. We welcome women of all identities and are committed to fighting discrimination. We believe in the power of working together and aim to provide online and in-person services for mental and physical wellbeing which is accessible to everyone.
Family Support & Information – Glasgow City
3D Drumchapel
3D Drumchapel was established in 1997 to make a difference in the lives of children and families in Drumchapel by providing support, strengthening relationships and empowering families to make positive change.
All of our sessions services and support are FREE for families living in Drumchapel, Knightswood & Yoker.
Bookbug
Families can enjoy sharing stories, songs and rhymes with their little ones. Bookbug Sessions take place in libraries and community venues across Glasgow. Please see link for local venues and times for sessions.
Children 1st
Supports children and families to prevent families reaching crisis point, and to recover from trauma and harm. Please see website for full list of services.
Early Years Scotland
Support for children from pre birth to 5 years . They have Early Years Practitioners who work directly with children and families to deliver Stay, Play and Learn sessions all over Glasgow.
See website for details of the sessions.
Stay Play and Learn Details | Early Years Scotland
Early Years Scotland on Facebook
In the South we have sessions at SWAMP as part of THRIVE Under 5.
- Pollok on Friday mornings – for a place call Louise on 07375 044012
- Govanhill on Fridays – call Joanne on 077854 55794
- Gorbals on Monday afternoons – call Joanne on 077854 55794
Giggle ‘n’ Grow
Supporting early years, and children with literacy, music movement and play. Providing free activities such as Move dance grow, Family Fun Days and Bookbug . For all activities please see website for groups in your area.
Glasgow Life
Glasgow Life provides a range of services and activities for families. Please see the links below to services in the City.
Govan HELP
Support families with Children In the Govan area services include; Family Support, Play Therapy, Volunteering & Training Opportunities, as well as Adult Counselling and The Govan Pantry. See website link Facebook for full range of services.
We are Govan HELP – Supporting children, parents and families
Home-Start – Govan, Pollokshaws, and Castlemilk
Family support to help overcome a range of issues such as isolation, mental health difficulties, bereavement, family breakdown, addiction, physical ill-health, support to dads and more. Running weekly groups in South Glasgow.
Jeely Piece Club
Working with families and children in Castlemilk and across Glasgow, they specialise in fun play and learning . Please see website and Facebook page for full list of services.
Make Do & Grow
Govan based social enterprise supporting families in Glasgow through creativity and play. They also have a toy library on 901 Govan Road, G51 3DN.
Please see website for full list of services and groups
Make Do and Grow – Supporting families in Govan and beyond (makedogrow.co.uk)
One Parent Families Scotland
A national charity supporting single parents and separating parents in Scotland. See website for further details.
End Young Parent Poverty: Top up the Scottish Child Payment (opfs.org.uk)
One Parent Families Scotland – Glasgow on Facebook
Helpline: 0808 801 0323
Parent Club
Website offering advice and support on every aspect of parenting.
Tel: 0800 0308 003
South West Arts and Music Project – SWAMP
SWAMP works with children, young people, and older people in the Greater Pollok area. They offer a range of services and groups for the local community serving all ages. See website for a full list of their services and groups.
South West Arts & Music Project – Scottish Community Alliance
Stepping Stones for Families
For over 35 years, our charity has been working alongside communities in West and South West Scotland to address the impacts of poverty and inequality in the lives of children, young people, and families.
We believe in the potential within every individual to create positive change. Our Family Support and Flexible Childcare services help families at the early stages of their journey, building strong foundations for a brighter future.
Village Storytelling
Pollok based organisation who offer access to storytelling and creative opportunities for families. Including Imagine Lab sessions at their base in Pollok, which is a sensory storytelling sessions aged for 0-5 years. See website for list of all sessions.
The Women’s Centre
The Women’s Centre provide a range of activities for mums and babies in their creche facility.
They have a programme of activities that can be accessed through their website and by contacting them direct.
Financial Information
If you are worried about money, then please speak to your Health Visitor or Family Nurse who’ll be happy to discuss any issues with you and can refer you to a relevant service.
Cost of Living Support
Below is a link to a comprehensive list of some recommended Government approved pathways that are available to you, for free, impartial and confidential money advice and support. Information on local support services for Glasgow City and other Scottish Local Authority areas can be found here.
Cost of Living Support – Glasgow City Council (gosshosted.com)
Glasgow Community Food Network
Map of local food services.
Find Local Food Services | Glasgow Community Food Network (glasgowfood.net)
Glasgow HELPS
Directory listing activities and services across Glasgow.
Social Security Scotland
Social Security Scotland – Homepage
See website below for information on benefits including 5 Family Payments.
Pantry Guide
Pantries are shops which provide low cost food in community hub setting, and also offer wrap-around support services within the local area.
In the South West of Glasgow, we have pantries in Pollok, Nitshill, Crookston, Cardonald, Kennishead, Govan, Castlemilk and Gorbals. All are listed in the directory below. Days and opening times vary.
Worried About Money
Leaflet offering advice and support to help make ends meet.
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Latest News
- Scottish Government letter published 25th July 2025 advice on ‘Oral Swabs with Foam Heads’
- NHSGGC Interim Mouth Care Equipment Guidance (May 2025)
- Polypharmacy Guidance: appropriate prescribing, making medicines safe, effective and sustainable 2025 – 2028
Care Home Teams
Our Purpose and Approach
The Care Home Collaborative (CHC) works in partnership with all care homes across Greater Glasgow and Clyde. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.
We invite care homes to contact us to share their experiences. We can offer specialist advice, tailored training and support to carry out projects. This allows us to share good practice, highlight care home stories and celebrate success.
Find out more information about the care home teams in your area below.
Central Hub – All care homes within Greater Glasgow and Clyde
Central Hub is a dedicated resource. The service is available to all who live, visit and work in Care Homes across Greater Glasgow and Clyde.
Quality Improvement
We support Care Home teams across greater Glasgow and Clyde to build capacity for Quality Improvement. We also co-develop/design QI Projects and deliver training for Scottish Improvement Foundation Skills programme (SIFs).
Advanced Practice
Our CHC Lecturer Practitioner (LP) supports the governance and education of Care Home Advanced Nurse Practitioners (ANPs) employed by Health and Social Care Partnerships (HSCPs) and independent Care Homes. We support ANPs Continuing Professional Development (CPD) through sessions in clinical practice, leadership, facilitation of learning, evidence research and development.
Caring about Physical Activity (CAPA)
We offer support to care homes to encourage movement in all aspects of a resident’s daily life. We facilitate a Meaningful Activity Network NHSGGC where care staff support each other, share ideas and share ‘good news stories’. We collaborate with care homes to develop quality improvement projects to promote physical activity for care home residents. We can help you access useful resources.
Dementia Nurse Specialist
In partnership with care homes across Greater Glasgow and Clyde, we will translate the national strategic vision for dementia care. This vision stems from Scotland’s National Dementia Strategies and the Promoting Excellence Framework. Formal evidence-based training on dementia care is offered, as well as delirium prevention and early intervention training sessions. Furthermore, a number of quality improvement projects are ongoing to enhance practice and transform the experience of care home life for people living with dementia.
We can offer Dementia Friendly Environment assessments which support care homes in making their environments as dementia friendly as possible on request via our contact form.
Poole Activity Level (PAL) training is also available on request via our contact form. Poole Activity Training (PAL) is a meaningful activity programme, developed for people living with cognitive impairment and dementia. Using the PAL holistic tool, we can establish what point the person is. This can help staff and residents identify activities which will be most suited to residents. The aim of this is to ensure that all residents can participate in activities, regardless where they are in their dementia journey
Food Fluid and Nutrition (FFN) Team
The team provides holistic support for the nutritional wellbeing of residents. We assist the rollout of the Malnutrition Universal Screening Tool (MUST) and GGC local pathway for management (MUST Step 5). Also on offer are training resources which cover IDDSI guidelines, dysphagia management, food fortification, diabetes, weight management, mealtime experiences and documentation training to support food and fluid charts. We support FFN QI projects.
Infection Prevention and Control (IPC)
Our IPC Team provide advice and support aligned to the sector specific Care Home IPC Manual and aimed at supporting the local application of IPC practice within the home. The team offer training resources based on the ten elements of standard infection control precautions and developed to compliment education already available to staff as well as signposting to national IPC training resources. The team are always interested to hear of IPC innovations and are keen to work in collaboration with care homes where IPC projects or small tests of change are being considered.This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
Palliative Care Nurse Specialist
The CHC Palliative Care Nurse Specialist offers advice, support and education, on all aspects of palliative care, to care home teams across NHSGGC. Available to guide, support and collaborate with care home colleagues on palliative care related quality improvement projects, we are a care home community team resource that promote the delivery of high standards of holistic palliative care for the care home community.
Person Centre Care and Engagement Lead
We are centering quality conversations about “What Matters To You?” for residents and staff of care homes across Greater Glasgow and Clyde. We can help you share your ‘good news stories’ about meaningful activity and are keen to celebrate your success!This is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualise how the content is displayed. Feel free to edit this with your actual content.
Tissue Viability Nurse Specialist
We offer guidance and support for pressure ulcer prevention, wound care and skin tear education. Analysis of training requirements, help meeting recommendations post-inspections and guidance with the implementation of tissue viability quality improvement projects are also available.
Glasgow City Care Home Nursing Team – Care homes in Glasgow
Glasgow City Care Home Nursing Team is a dedicated resource for care homes within Glasgow City
The team includes, Team Lead, Practice Development Nurses (PDNs), Registered Nurses, Care Home Liaison Nurses (CHLNs) and Care Home Support Workers.
The team can be accessed by contacting your Care Home Liaison Nurse(CHLN) or Practice Development Nurse (PDN) aligned to your Care Home.
Alternatively, email us on ggc.chlnreferral@ggc.scot.nhs.uk
Hub 5 – Care homes in East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
HUB 5 is a dedicated nursing team which includes, Nurse Team Lead, Registered Nurses and Care Home Support Workers. The team works in partnership with care homes across East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
We support the specialists in our Central Hub to deliver sessions on:
- Caring About Physical Activity (CAPA)
- MUST and MUST Step 5 pathway and calculations
- Palliative Care for Carer
- Peer-to-peer support networks
- Peer support for Quality Improvement projects
- Scottish Ballet Duet
We encourage requests from care home teams, and engage with other services and partner organisations to design peer-to-peer support and learning opportunities for Nursing and Care Support Staff, across a range of issues including
- Catheter Care
- Confirmation of Death
- Hydration
- Record Keeping
- Story Gathering and What Matters to You Conversations
How we’re modernising services to support patients and staff
To help improve patient experience across hospital sites within urgent and unscheduled care services, we are constantly developing and implementing new and innovative pathways which help us provide additional and faster routes for them to access urgent and unscheduled care as an alternative to A&E.
These new pathways and services improve patient flow through our hospitals, avoid unnecessary bottlenecks and ensure our capacity is being utilised in the most efficient way possible across all of the health service.
This webpage outlines some of the work underway to deliver this ambitious project, which is overseen by the Urgent and Unscheduled Care (UUC) Oversight Board.
Virtual Pathways
Technology is playing a key role in modernising our health services and the creation of virtual pathways is already having a significant impact on our urgent and unscheduled care patients. Virtual pathways enable us to provide urgent care outside of A&E, and in many instances, in the comfort of the patient’s home –freeing up valuable capacity within our acute sites and giving our patients a better experience.
At the core of virtual pathways lies the FNC which launched in December 2020. The FNC enables patients who would otherwise visit A&E, to receive a direct video or telephone consultation with an emergency care clinician. Externally the FNC is branded as virtual A&E. You can find out more information by visiting our FNC webpage or watching the video below.
Interface Care
Interface Care is new approach to enable primary and community care providers such as GPs to access immediate specialist care advice from acute colleagues to help assess patients who may otherwise be sent to A&E.
The programme is currently in development, with new respiratory pathways coming online alongside heart failure pathways. With more immediate clinical advice being made available, the hope is to ensure patients receive the right type of treatment for their needs, faster, and without having to be admitted to hospital.
Falls and Frailty
Our teams are working closely with HSCP / Scottish Ambulance Service and other partners to establish new methods of A&E avoidance for elderly and vulnerable patients who would otherwise have been sent to hospital.
By linking these specialist frailty teams as early as possible in the patient journey, often patients are able to be discharged from hospital faster, or avoid A&E altogether.
Home First Response
Home First Response launched in November 2022 and helps provide targeted interventions to older and vulnerable patients who would otherwise spend long periods of time in hospital. Being treated at home provides significant benefits – increasing recovery time, preserving mobility and reducing the chance of delirium.
As part of the rollout, specially trained HSCP staff have been recruited and embedded alongside acute frailty teams at Glasgow’s Queen Elizabeth University Hospital and Paisley’s Royal Alexandra Hospital to help limit admissions, improve early discharges and support anticipatory care planning.
Outpatient Parenteral Antimicrobial Therapy (OPAT) service
OPAT is a specialist-led service which provides acute-level hospital care in an outpatient capacity to patients with complex infections is playing a critical role in freeing crucial bed space in hospitals across NHS Greater Glasgow and Clyde.
Based at the QEUH in Glasgow, but with outreach to hospitals throughout NHSGGC, the specialist OPAT team is made up of nurses, pharmacists and infectious disease consultants and can see more than 100 new referrals each month.
The service treats patients with infections who require IV antibiotics either on a short or long-term basis but who are otherwise suitable for outpatient treatment. This might include, for example, patients suffering cellulitis, which is a common skin infection or, a range of other difficult to treat infections, for example, complicating diabetes, chronic lung disease or surgery.
About one in three patients are referred direct by GPs and avoid hospital admission altogether while two thirds (usually with more complex infection and requiring initial hospital investigations and treatment) have their hospital stay significantly shortened. For patients that require an initial inpatient stay, the time spent in hospital is shortened by an average of three weeks per patient.
Hospital at Home
Hospital at home aims to keep patients out of hospital by providing the same level of high-quality multi-disciplinary care they would receive as inpatients.
Eligible patients are identified either upon presenting at A&E thus avoiding admission, or to enable an early supported discharge, or they can be referred by their GP. Patients need to be over the age of 65 to be suitable for the service.
An example of a hospital at home patient would be an elderly person who has fallen at home, has a severe infection, delirium, or who has seen an acute functional decline due to an existing health condition. Individual assessments take place for each patient before a decision is made.
Patients who are treated within Hospital at Home also have access to hospital-level diagnostics, such as endoscopy services, radiology, cardiology and a range of urgent hospital-level interventions such as IV therapy and oxygen.
Care is delivered by a team of Nurses (including Advanced Nurse Practitioners and Consultant Nurse), GPs, Pharmacists, Occupational Therapists and Consultant Geriatricians.
Your views can help shape the Care Home Collaborative.
Care Home Stories
What Matters to You (WMTY) 2023
WMTY day is an annual event which is recognised and celebrated internationally. On this day, more than any other, there is a focus on raising awareness of having conversations with care home residents and staff that help to build connections and improve outcomes for the person:
- Ask What Matters
- Listen to What Matters
- Do What Matters
Read a selection of WMTY Activities and stories from staff, residents and families below.
Collaborative Conversations
On this page there are some examples of Collaborative Conversations that have taken place across Greater Glasgow and Clyde.
How To Tell Your Story?
We believe that every staff member, resident and family member have a unique story to tell. These stories are powerful tools that guide us in developing person centred approaches that improve outcomes for people living, visiting and working in care homes.
To ensure we capture and share these meaningful experiences, we have established a dedicated section on our website. This platform serves as a safe space for residents, family members and staff to contribute their stories, insights and positive moments.
1. Enhancing Quality of Care: By actively listening to the voices of residents and their families, we gain invaluable insight into their preferences, needs, and concerns. This enables us to tailor care plans and services to meet their individual requirements effectively.
2. Building Trust and Connection: Openly engaging with residents and their families fosters trust, strengthens relationships, and promotes a sense of belonging. By valuing experiences, we create an environment where everyone feels heard and respected.
3. Continuous Improvement: Staff, resident and family feedback is a catalyst for improvement and by promoting participation, you can identify areas where you excel and areas that require enhancement, allowing you to continuously evolve and provide the highest level of care possible.
By sharing your story with us, you have the opportunity to inspire others, create connections, and help us shape a better care experience for everyone involved. Your story might highlight the impact of best practice, compassionate care, celebrate a personal achievement, or simply express gratitude for the way support was received.
1. Download and complete the template with brief details
2. Craft your story, ensuring to maintain confidentiality and respect privacy.
3. Submit your story by Email: ggc.chccontact@ggc.scot.nhs.uk , and let your voice be heard!
Remember, your story matters, and when shared, it has the power to touch the hearts of others and inspire positive change. Together, we can create an environment that truly reflects the needs and desires of our residents and their families.
Thank you for being an essential part of our care community. We look forward to hearing your story and continuing our journey towards exceptional care.
Newsletter
- Sign up to our mailing list for regular updates
By signing up to this mailing list you agree to be contacted by the Care Home Collaborative. We will not share your details with anyone else.
Join our networks
Networks being developed
Caring about Physical Activity (CAPA)
Help your care home to get involved with our Meaningful Activity Network where care homes across Greater Glasgow and Clyde support each other and share ideas, including information and resources which can enhance the provision of meaningful and purposeful activities for the residents.
If you would like to get involved please join our mailing list.
Join our workstreams
Further information to follow.