Digital solutions are making access to health care easier for many people. However, for some people, they are creating additional barrier to accessing care.
Also, where traditional routes into services are being replaced by digital ones, there may be a negative impact on people with certain protected characteristics – such as age, disability and race.
For example Glasgow Disability Alliance’s ‘Disabled People’s Mental Health Matters’ report (2021) highlighted that of the 2,500 disabled people involved, 1,500 faced digital exclusion with no access to devices, Wi-Fi or lacking the confidence to use it.
We want to ensure that these changes to the way patients access care will not disadvantage anyone who is digitally excluded. To this end, we are assessing the impact of all proposed service redesigns where digital solutions feature as alternatives to pre-existing care pathways. We are also engaging with protected characteristic groups to better understand their experience of using digital routes into services and will make appropriate adjustments.
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NHSGGC is committed to improving the experiences and health outcomes for patients with a learning disability (LD).
Our Acute Learning Disability and Autism Group leads this programme of activity and is working with local LD groups, patients, carers and families to improve hospital inpatient experiences.
This work includes a focus on –
Improved admission process, including providing thorough background information/ hospital passport
Reduced length of stay
Reduced hospital complications
Greater Carer involvement.
Autistic and Neurodivergent people experience some of the greatest inequalities in society
It is estimated that one in 100 people in Scotland are Autistic or Neurodivergent. There are many reasons why Autistic people may face barriers in accessing healthcare, including the following –
Executive functioning differences such as working memory, decision making and time management can lead to professionals to perceive Autistic people as being unwilling to engage with services or not requiring them.
Autistic people are very likely to experience the sensory world in a different way and healthcare environments have unusual smells, noises and lighting. These sensory differences may also be increased if the person is anxious or stressed.
A lack of understanding and stigma felt by Autistic people when engaging with services can lead to attempts to mask autistic symptoms which can lead to poor patient experience.
Everyone’s experience of being autistic is different, so it’s vital that all our staff understand the importance of a person-centred approach. There are lots of different kinds of reasonable adjustments that can be put in place which could greatly improve patient experience.
Activities include –
The introduction of an Autism Passport that can be shared between patients and staff. This will explain what should be considered when delivering care
Supporting Autistic and Neurodivergent people to sense check services as part of our Disability Discrimination Audits
The production of an Autism and Neurodivergence patient pathway app to provide easy access, useful information for staff.
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A Power of Attorney (PoA) is a legal document which gives someone else the authority to make decisions on your behalf if you are unable to do so. This person is called your attorney. You can ask anybody that you trust to be your attorney.
Watch our video below to find out why it’s important to have a Power of Attorney in place.
FAQs
In this video we answer some of the common questions that people have about Power of Attorney.
You can watch a recording of an information session on Power of Attorney or check out the FAQs below.
A Power of Attorney (PoA) is a legal document that lets someone else make decisions for you if you can’t do it yourself. The person you choose to make these decisions is called your “attorney.” You can ask anyone you trust to be your attorney.
There are two main types of Power of Attorney:
Welfare Power of Attorney – This allows someone to make decisions about your health and well-being.
Financial Power of Attorney – This allows someone to make financial decisions for you.
You can choose different people for each type of PoA, or the same person can handle both. If you have more than one attorney, you can choose if they have to make decisions together or can make them on their own.
You decide when your Financial Power of Attorney starts, but your Welfare Power of Attorney will only begin if you can no longer make decisions yourself. This is sometimes called “losing capacity”.
I’m anxious about giving someone these powers as it might take away my decision making ability.
Choosing someone you trust to be your Attorney is critical. It doesn’t automatically need to be family member – you could pick a friend, a lawyer or an advocate (although that may involve additional costs).
You can also add in a safety mechanism such as a clinical sign off for lack of capacity for your Welfare PoA. This means that you will still be in control of making all decision until you are no longer able to.
You can also choose when you want your attorey to start helping with finanical issues, or when they should stop.
Remember if you have concerns you can report these to the Office of the Public Guardian.
I already have a PoA. Do I need to do anything else?
After setting up your PoA, it’s important to talk with your attorney so they understand what you want if you can’t make decisions for yourself later on. You might want to write down your wishes in a Future Care Plan.
Let your doctors and health professionals know who your attorney is, so they can contact them if needed.
The Power of Attorney Process
How do I get a PoA?
To get a PoA, you need to choose someone to act on your behalf while you are still able to make decisions.
Here’s how to get started:
Talk to people close to you about why you want a PoA.
Decide who will be your attorney. You can choose one person for welfare decisions and another for financial decisions.
Because it’s an important legal document, it’s a good idea to get help from a lawyer or solicitor to make sure everything is done properly.
Can an urgent PoA be organised for someone who is in hospital and approaching the end of their life?
A solicitor could be instructed to come to the hospital – this can happen pretty quickly. There may be a conversation between the solicitor and the medical team about who should sign the capacity certificate. Then an application needs to be made to fast track the PoA.
However, you need to be realistic, about the time left that someone has to live.
Another option would be a Future Care Plan; this would be beneficial so that everyone can contribute to the conversation. This means even if the PoA does not happen, the professionals will have a guide on the person’s wishes, and family/friends have a chance to discuss this with the person as well.
Consider if a solicitor could also complete a Will at the same time (this can happen at any time however the person must still have capacity to sign the document).
Can a PoA to be completed online, or does it always have to go through a solicitor or lawyer?
You can do it yourself – you may find a template online or stationary firms e.g. a pack from WH Smiths (check that it is Scottish). It is slightly cheaper if you go through a firm online (do your research) but still incurs a fee. In all instances you will need to pay for a certificate of capacity (GP/solicitor) and the registration fee with the Office of Public Guardian.
Where do you apply for PoA if you would like to do it face to face in NHSGGC area?
An impartial person must witness you and your Attorneys signing of your PoA. You cannot witness your Attorneys’ signatures, and they cannot witness yours.
There are lots of changes you must tell the Office of the Public Guardian about. There may be costs associated with this. Visit their webpages for more information.
If you need to update either the grantor or attorney’s address then you can do this via a form sent to the Office of the Public Guardian.
If you wish to change who your Attorney is then you will likely need to make a new PoA. This will come with an additional cost.
How often is a PoA Reviewed?
Appointment as Attorney will continue until:
if concerns have been raised – the Office of Public Guardian will investigate
the Granter revokes/cancels the PoA
the Attorney resigns
the Granter dies
bankruptcy of the Attorney
Being An Attorney
Can my family make decisions on my behalf without a PoA?
Many people think that if they lose the ability to make decisions, their family can automatically help. But unless you’ve set up a PoA, your family can’t make decisions for you.
Without a PoA, the court will have to choose someone to be your “Guardian,” which can take a long time and be expensive.
You can choose anyone to be your Attorney so long as they are over 16. You can appoint either individuals or an organisation, such as a firm of solicitors, as your continuing (financial) attorney. However, individuals only may be appointed as welfare attorneys. The law says that someone who is currently declared as bankrupt cannot be a continuing attorney.
What if someone has no family or friends to appoint as an Attorney?
Anyone can be appointed to act as your Attorney. Some solicitors may be willing to be an Attorney, however there would be a fee for this. It is unlikely that a Health or Social Care professional could be your Attorney, instead they may need to apply to become your Guardian which is a different process.
Does the PoA document need to be formally activated with the Office of Public Guardian when you start acting as an Attorney?
No. There is no requirement to notify them when you begin exercising your powers. Attorneys are responsible for informing relevant individual authorities e.g. banks, care homes etc. when they start acting on behalf of the Granter. More information can be found in the factsheet for attorneys.
Does the Attorney receive a copy of the documents?
A copy of the document is sent to the person who has applied for the POA (the granter) – it would be up to the person/family to make a copy of the document for the Attorney.
In the case where a number of people have been appointed someone’s attorney e.g. your partner, brother and child and there was a disagreement amongst this group, how do we resolve this?
Check the PoA Document – the first step is to review the PoA document itself. It may:
Specify how decisions should be made (e.g. jointly or independently).
Appoint a lead attorney or provide a dispute resolution mechanism.
Include guidance or preferences from the granter (the person who granted the PoA).
Seek Legal Advice – it’s wise to consult a solicitor experienced in PoA and adult incapacity law. They can:
Clarify legal responsibilities
Help interpret the PoA document
Advise on next steps
Involve the Office of the Public Guardian (Scotland) -the Office of the Public Guardian oversees attorneys and can investigate concerns about how attorneys are acting. They can:
Refer serious matters to the court.
Offer guidance
Investigate complaints
If I am someone’s Attorney, can I access their medical records?
The powers that an Attorney has are detailed in the PoA document. If they have Welfare PoA and the person has lost capacity, the Attorney will be involved in discussion around what is going on, conditions, results etc. You cannot access medical records.
Can an Attorney assist with Will writing if they do not benefit from the person’s Will?
We would suggest engaging a solicitor to draft the Will and this should be done when person has capacity but there is no reason why you cannot support someone to do this, even if you may be a beneficiary.
Can an Attorney amend a Will?
It is not possible in Scotland for an Attorney to change someone’s Will, irrespective of whether the Attorney is trying to act in accordance with the person’s wishes and in good faith.
Does my PoA still help after the person has passed away when dealing with arrangements and e.g. the bank etc?
No, when person dies the PoA stops, it is only active when the person is alive. It is Important for people to arrange a Will and appoint an Executor.
Information on Capacity
What does it mean to “lose capacity”?
“Losing capacity” means you can no longer look after your own financial and personal matters. This can happen because of health problems like dementia, a stroke, or other conditions. In Scotland, a person is an adult at 16 and can make their own decisions unless a doctor says they can’t.
Signs that someone has lost capacity include:
Not being able to tell other people about the decisions they want made
Forgetting decisions
Not being able to act on decisions
Not being able to understand or make decisions
If someone has already lost capacity can they get a PoA?
If someone has lost capacity, then they cannot make a PoA. Instead, someone will need to apply for Guardianship – this could be a friend, family member or the Local Authority.
Supporting adults with Learning Disabilities: some adults are assessed as not having capacity due to their condition, can they choose a PoA or is this left to the Local Authority to manage if they have no family?
If assessed as not having capacity, and there is family, they can seek Guardianship not PoA, Local Authorities can also apply for Guardianship.
If the applicant has early dementia or Alzheimer’s or indeed any cognitive impairment can PoA still be applied for?
Depends on the level of capacity – mental capacity is the ability to make an informed decision based on understanding a situation, the options available, and the consequences of the decision. Just because someone is not able to make one decision, this does not mean they can’t make other decisions.
An assessment of capacity will be required to confirm this.
How can you ensure that the PoA is used as it is intended when the person is not able to make decisions?
Attorney’s should act on behalf on the Grantor, so it is important that everyone has had lots of conversations about what matters to individuals. These could be recorded in a Future Care Plan which the Attorney can use to help make decisions at a later date.
If anyone has concerns about the Attorney and decisions that are made they can refer it to the Office of the Public Guardian.
Cost Associated with Power of Attorney
How much does a PoA cost?
There is a cost for registering a PoA. There may be other costs like legal fees or getting a “certificate of capacity”. However there may be financial help available to cover these costs. You can ask Citizens Advice Scotland website for more details.
Who can people turn to for support with the cost associated with PoA and Guardianship?
You can apply for exemption of the Office of the Public Guardian fee or Legal Aid towards a solicitor drafting a PoA (need to check they offer this service) – both have criteria you need to meet.
You may also be able to get a fee waived or reduced for your capcity certificate, however you would need to speak to your solicitor or GP.
Is there an economical way to arrange PoA?
You don’t need to use a solicitor to draft your documents, and this can reduce the cost. However because this is a legal process, if you have any anxiety about writing your own documentation, or unsure how to go about this, then we would recommend seeking legal advice.
Do not be afraid to contact various firms and enquire about charges, and remember to ask about Legal Aid if you think your are eligible. For more information on legal aid visit Scottish Legal Aid Board | Solicitors for Older People Scotland
Can PoA be done jointly with a spouse or partner? Can this reduce the cost?
Yes, some firms will offer a reduction for two people, the average is around £600+. You can also do this through an online firm which can be cheaper. Remember to shop around and do your research.
What is the fee to renew Guardianship?
It does vary, but again you can apply for exemption for part fees (criteria applies) or check if you are entitled to Legal Aid. Guardianship has different fees for various parts of the process, and it also depends on the circumstances of the individual. Check the Public Office of Guardian (Scotland) website or give them a call if you need more information (01324678300 and press option 0).
Financial Power of Attorney (Continuing Power of Attorney)
Can you specify when you wish Financial Powers to start?
“Continuing (financial) powers can be used by the attorney immediately after the PoA document has been registered with the OPG. If the PoA is only to be used in the event of your incapacity, it must clearly state that the powers are not to be used until this happens. You may wish to add a statement about who should make this decision about your incapacity” (Office of Public Guardian).
Does the bankruptcy rule only apply for Financial POA?
You cannot be a Financial Attorney if you have been declared bankrupt. It does not affect Welfare Powers.
If you were granted the powers before your became bankrupt then the Office of Public Guardian may remove these powers. In these situations we would recommend seeking legal and/or financial advice.
Can a PoA be activated to manage someone’s financial affairs when the person has lost interest in finances due to memory problems?
Financial Powers are in place as soon as they are registered with the Office of Public Guardian. Remember you need to inform organisations of Attorney status and evidence this. Consider – Is it time for an assessment of capacity to confirm this?
Can the person still keep control of finances etc but with some support from the PoA to ensure their money is safe and to reduce the risk of scammers accessing it?
Yes, Financial PoA is activated right away and can be used when needed.
Scammers – POA wouldn’t affect this. Some banks may have other things set up for vulnerable customers – you would need to speak to the bank. At least if you had Financial PoA and the person was scammed you would be able to speak to the bank on their behalf which might be less stressful.
Do you have to detail all your individual bank accounts, savings etc. and net worth in a Financial PoA?
The solicitor would advise on the detail of the Financial PoA and what areas to include e.g. what your attorney is responsible for – the financial areas they can act on, not the detail of what you have.
It is good to speak to the bank/organisations though if you are coming to a point where you are going to activate powers.
You should also speak with the person who is going to be your Attorney to let them know what accounts you have.
Welfare Power of Attorney
What can happen if I don’t organise a Welfare PoA?
If you don’t have a Welfare PoA set up, it can cause delays in your care. For example, some people stay in the hospital longer than needed because there is no one to make health decisions for them. This means that doctors and nurses are less able to help other patients who need care.
Why does having a welfare PoA matter to the NHS?
Right now, many people in the NHS Greater Glasgow and Clyde have to stay in the hospital longer because they don’t have a Welfare PoA. This takes up beds that could be used for other patients. It also means ambulances and staff can’t help as many people in the community or in emergency care.
Having a Welfare PoA helps keep things running smoothly and ensures patients get the care they need faster.
Is the Attorney able to choose the preferred care arrangements for a family member, if they required long term care in the future?
If you have Welfare Powers, you may need to make decisions about medical treatment or care homes (if they have lost capacity). But it is a good idea to discuss this with the person in advance if there is a risk of losing capacity.
If your relative thinks they would like to move into a care home, the first step is to contact Social Services who can:
help you both decide if a care home is the best option, or whether a package of care could allow them to stay in their own home, if they would prefer that
assess both their care needs and their eligibility for financial help towards care costs (this is important even if they intend to pay for their own care to begin with, in case they need financial help in the future)
provide help finding a suitable care home – the local council has a responsibility to find a suitable place for anyone they have assessed as needing care in a care home
What if someone has stated that they are unwilling to receive a treatment – a number of years later they lose capacity but there have been medical advances, can their Attorney request that the new treatment be considered?
Example: Perhaps the granter has stated that if their cancer returns, they wish to receive chemotherapy only but not radiotherapy because of the side effects – if it does return and they have lost capacity and radiotherapy is now more advanced without the side effects – can the Attorney ask for this to be considered as well?
Refusals of certain treatment are usually recorded in an Advanced Statement or Advanced Directive. In Scotland these are not legally binding documents, however clinicians and courts would use these to guide decision making if there were any disputes.
If a decision about treatment needs to be made, clinicians will have shared decision making conversations with the Attorney to discuss what might be appropriate. They can use documents like Advanced Statements and Future Care Plans to help try and understand what might be the best plan of action, as well as the information the Attorney may share about the motivations and priorities of the Granter. This might result in certain treatments being given.
This is why it is so important to have lots of conversations with your Attorney about what matters to you and record this in things like a Future Care Plan so everyone can understand what your motivations are.
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Ujistěte se, že dostáváte správnou péči na správném místě.
Na pohotovost choďte pouze v případě naléhavé péče, například při podezření na infarkt, mrtvici nebo nadměrné krvácení. V takovém případě zavolejte na číslo 999 s využitím naší telefonní tlumočnické služby.
Pokud půjdete na pohotovost s jinými příznaky, mohou vás odmítnout a poslat jinam, pokud nejste na správném místě, kde můžete dostat správnou péči. Pokud zůstanete, budete čekat velmi dlouho, protože každý, kdo má naléhavější stav, bude vždy ošetřen dříve, i když přišel po vás.
Pokud si myslíte, že musíte jít na pohotovost, ale není to život ohrožující, zavolejte zdarma na NHS24 na číslo 111.
Můžete to udělat pomocí naší telefonní tlumočnické služby. NHS24 vám pomůže získat správnou lékařskou péči na správném místě, často blíže k vašemu domovu, a bez nutnosti jít na pohotovost. Například vás mohou poslat na kliniku pro menší zranění nebo si můžete domluvit videohovor s lékařem.
Make Sure You Are Getting the Right Care in the Right Place
Only go to the Emergency Department if you need urgent care for an emergency such as a suspected heart attack, stroke or excessive bleeding.
If you go to the Emergency Department with other symptoms, you may be turned away and sent elsewhere if you are not in the right place to get the correct care. If you do stay, you will be waiting a very long time as anyone with a more urgent condition will always be seen first, even if they came in after you. If this is the case, call 999 using our telephone interpreting service.
If you think you need to go to the Emergency Department but it is not life threatening call NHS24 free on 111
You can do this using our telephone interpreting service. NHS24 will help you get the right medical care in the right place, often closer to home and without the need to go to the Emergency Department. For example you could be referred to a minor injury clinic or have a video call with a doctor.
مطمئن شوید که شما مراقبت مناسب را در مکان مناسب دریافت میکنید
فقط در صورتی به بخش عاجل مراجعه کنید که برای یک حالت اضطراری مانند حمله قلبی مشکوک، سکته یا خونریزی بیش از حد نیاز به مراقبت فوری دارید. اگر این قضیه باشد، با استفاده از خدمات ترجمه تلیفون ما با 999 تماس بگیرید.
اگر شما با علایم دیگر به بخش عاجل بروید، اگر شما در جای مناسب برای دریافت مراقبت درست نباشید، ممکن است شما را رد کرده و به جای دیگری فرستاده شوید. اگر شما بمانید، شما برای مدت طولانی منتظر خواهید بود زیرا هر کسی که یک حالت عاجل تر داشته باشد همیشه اول دیده خواهد شد، حتی اگر آنها بعد از شما بیایند.
اگر شما فکر میکنید که شما باید به بخش عاجل بروید مگر این تهدید کننده زندگی نیست با NHS24 رایگان به شماره 111 تماس بگیرید
شما میتوانید این کار را با استفاده از خدمات ترجمانی تلیفون ما انجام دهید. NHS24 به شما کمک خواهد کرد تا مراقبت طبی مناسب را در مکان مناسب، اغلب اوقات نزدیک به خانه و بدون نیاز به رفتن به بخش عاجل بدست بیاورید. بطور مثال شما ممکن به یک کلینیک آسیب های جزئی معرفی شوید یا با یک داکتر یک تماس ویدیویی داشته باشید.
برای ساخت (Farsi)
اطمینان حاصل کنید که مراقبت مناسب را در محل مناسب دریافت میکنید
تنها در صورتی به بخش اورژانس مراجعه کنید که نیاز به مراقبت فوری برای یک وضعیت اضطراری مانند احتمال حمله قلبی، سکته مغزی یا خونریزی شدید، دارید. در چنین شرایطی، با استفاده از خدمات مترجمی تلفنی ما با شماره999 تماس بگیرید.
اگر با علائم دیگری به بخش اورژانس مراجعه کنید، ممکن است پذیرش نشوید و به مرکزی هدایت شوید که مراقبت مناسبتری ارائه میدهد. حتی اگر بمانید، باید مدت بسیار طولانی منتظر بمانید، زیرا همیشه افرادی که وضعیت اضطراریتری دارند، حتی اگر بعد از شما مراجعه کرده باشنددر اولویت قرار میگیرند.
اگر فکر میکنید باید به بخش اورژانس مراجعه کنید اما وضعیت شما تهدیدکننده زندگی نیست، با شماره 111 و بهصورت رایگان با خدمات درمانی ۲۴ ساعته (NHS 24) تماس بگیرید.
میتوانید این کار را با استفاده از خدمات مترجمی تلفنی ما انجام دهید. خدمات درمانی ۲۴ ساعته (NHS 24) به شما کمک میکند مراقبت پزشکی مناسب را در مکان درست و اغلب در نزدیکی خانهتان دریافت کنید، بدون اینکه لازم باشد به بخش اورژانس مراجعه کنید. برای مثال، ممکن است به یک کلینیک آسیبهای جزئی ارجاع داده شوید یا یک مشاوره ویدیویی با پزشک داشته باشید.
Assurez-vous de recevoir le traitement approprié au bon endroit.
Ne vous rendez au service des urgences que si vous avez besoin d’une prise en charge immédiate pour une urgence, comme une suspicion de crise cardiaque, d’accident vasculaire cérébral ou d’hémorragie grave. Si tel est le cas, veuillez appeler le 999 et demander notre service d’interprétation téléphonique.
Si vous vous rendez au département des urgences avec des symptômes qui ne correspondent pas à votre situation, vous pouvez être refusé et orienté vers un autre établissement. Si vous choisissez de rester, soyez prêt à attendre longtemps. Les cas urgents sont toujours prioritaires, même si la personne arrive après vous.
Si votre situation n’est pas vitale, appelez gratuitement le NHS24 au 111 avant de vous rendre au département des urgences.
Pour bénéficier de soins médicaux adaptés, utilisez notre service d’interprétation téléphonique. NHS24 vous guide vers le lieu de traitement le plus approprié, souvent près de chez vous, vous évitant ainsi de vous rendre aux urgences. Par exemple, on peut vous orienter vers une clinique pour des blessures légères ou organiser une consultation vidéo avec un médecin.
დარწმუნდით, რომ შესაბამის მკურნალობას იტარებთ შესაბამის ადგილზე.
მიმართეთ სასწრაფო გადაუდებელი დახმარების განყოფილებას მხოლოდ მაშინ, როცა გადაუდებელი მკურნალობა გესაჭიროებათ, ისეთი სასწრაფო მდგომარეობისას, როგორიცაა გულის შეტევა, ინსულტი ან ძლიერი სისხლდენა. თუ ეს სიტუაციაა, მაშინ დარეკეთ 999-ზე და ისარგებლეთ სატელეფონო თარჯიმნის მომსახურებით.
თუ თქვენ მიმართავთ სასწრაფო გადაუდებელი დახმარების განყოფილებას სხვა სიმპტომებით, შეიძლება არ მიგიღონ და გადაგამისამართონ სხვა ადგილზე, იმის გამო. რომ ეს ადგილი არ შეესაბამებოდეს თქვენს მდგომარეობას. თუ აქ დარჩებით, თქვენ მოგიწევთ დიდი ხნით ლოდინი, რადგან ჯერ იმ პაციენტებს მოემსახურებიან, რომლებსაც უფრო სერიოზული მდგომარეობა აქვთ, თუნდაც თქვენს შემდეგ იყვნენ რიგში.
თუ ფიქრობთ, რომ გჭირდებათ სასწრაფო გადაუდებელი დახმარების განყოფილებაში წასვლა, მაგრამ თქვენი მდგომარეობა სიცოცხლისთვის საშიში არ არის, უფასოდ დარეკეთ NHS24-ზე (შოტლანდიის ეროვნული სატელეფონო ჯანდაცვისა და სატელეფონო მეთვალყურეობის ორგანიზაცია) ნომერზე 111.
შეგიძლიათ ისარგებლოთ სატელეფონო თარჯიმნის სერვისით. NHS24 (შოტლანდიის ეროვნული სატელეფონო ჯანდაცვისა და სატელეფონო მეთვალყურეობის ორგანიზაცია) დაგეხმარებათ მიიღოთ შესაბამისი სამედიცინო დახმარება შესაბამის ადგილზე, ხშირად თქვენს სახლთან ახლოს და სასწრაფო გადაუდებელი დახმარების განყოფილებაში წასვლის გარეშე. მაგალითად, თქვენ შესაძლოა, გადაგამისამართონ მცირე ტრავმების კლინიკაში ან გქონდეთ ვიდეო ზარი ექიმთან.
Βεβαιωθείτε ότι λαμβάνετε τη σωστή φροντίδα στο σωστό μέρος
Πηγαίνετε στο Τμήμα Επειγόντων Περιστατικών μόνο εάν χρειάζεστε επείγουσα φροντίδα για έκτακτη ανάγκη, όπως υποψία καρδιακής προσβολής, εγκεφαλικού επεισοδίου ή υπερβολικής αιμορραγίας. Σε αυτή την περίπτωση, καλέστε το 999 χρησιμοποιώντας την τηλεφωνική υπηρεσία διερμηνείας μας.
Αν πάτε στο Τμήμα Επειγόντων Περιστατικών με άλλα συμπτώματα, μπορεί να σας απορρίψουν και να σας στείλουν αλλού, αν δεν βρίσκεστε στο σωστό μέρος για να λάβετε τη σωστή φροντίδα. Αν μείνετε, θα περιμένετε για πολύ καιρό, καθώς όποιος έχει πιο επείγουσα πάθηση θα εξετάζεται πάντα πρώτος, ακόμα κι αν ήρθε μετά από εσάς.
Αν νομίζετε ότι χρειάζεται να πάτε στο Τμήμα Επειγόντων Περιστατικών αλλά δεν υπάρχει κίνδυνος για τη ζωή σας, καλέστε δωρεάν το NHS24 στο 111
Μπορείτε να το κάνετε αυτό χρησιμοποιώντας την υπηρεσία τηλεφωνικής διερμηνείας μας. Το NHS24 θα σας βοηθήσει να λάβετε τη σωστή ιατρική περίθαλψη στο σωστό μέρος, συχνά πιο κοντά στο σπίτι και χωρίς να χρειάζεται να πάτε στο Τμήμα Επειγόντων Περιστατικών. Για παράδειγμα, θα μπορούσατε να παραπεμφθείτε σε μια κλινική ελαφρών τραυματισμών ή να έχετε μια βιντεοκλήση με έναν γιατρό.
सुनिश्चित करें कि आपको सही जगह पर सही देखभाल मिल रही है
केवल तभी आपातकालीन विभाग में जाएं जब आपको किसी आपातकालीन स्थिति के लिए तत्काल देखभाल की आवश्यकता हो, जैसे कि संदिग्ध हृदयाघात, स्ट्रोक या अत्यधिक रक्तस्राव। यदि ऐसा है, तो हमारी टेलीफोन अनुवादन सेवा का उपयोग करके 999 पर कॉल करें।
यदि आप अन्य लक्षणों के साथ आपातकालीन विभाग में जाते हैं, तो आपको वापस भेजा जा सकता है और किसी अन्य स्थान पर भेजा जा सकता है यदि आप उचित देखभाल प्राप्त करने के लिए सही स्थान पर नहीं हैं। यदि आप रुकते हैं, तो आपको बहुत लंबा इंतजार करना पड़ेगा, क्योंकि अधिक गंभीर स्थिति वाले व्यक्ति को हमेशा पहले देखा जाएगा, भले ही वे आपके बाद आए हों।
यदि आपको लगता है कि आपको आपातकालीन विभाग में जाने की आवश्यकता है, लेकिन यह जीवन के लिए खतरा नहीं है, तो NHS24 को 111 पर निःशुल्क कॉल करें
आप हमारी टेलीफोन व्याख्या सेवा का उपयोग करके ऐसा कर सकते हैं। NHS24 आपको सही जगह पर सही चिकित्सा सेवा पाने में मदद करेगा, अक्सर घर के करीब और बिना आपातकालीन विभाग में जाने की आवश्यकता के। उदाहरण के लिए आपको मामूली चोट वाले क्लिनिक में भेजा जा सकता है या डॉक्टर से वीडियो कॉल पर बात की जा सकती है।
Bizonyosodjon meg róla, hogy a megfelelő helyen kapja a megfelelő ellátást!
Csak akkor menjen a sürgősségi osztályra, ha sürgős ellátásra van szüksége vészhelyzet esetén, mint például feltételezett szívroham, stroke vagy erős vérzés. Ilyenkor hívja a 999-et telefonos tolmácsszolgálatunk segítségével!
Ha más tünetekkel megy a sürgősségi osztályra, előfordulhat, hogy – amennyiben nem a megfelelő helyen van – elküldik máshová, ahol megfelelő ellátást kaphat. Ha mégis marad, akkor nagyon sokáig kell várakoznia, mivel a sürgősebb állapotban lévőket mindig előbb látják el, még akkor is, ha azok Ön után érkeztek.
Ha úgy gondolja, hogy a sürgősségi osztályra kell mennie, de az állapota nem életveszélyes, hívja az NHS24-et ingyenesen a 111-es számon.
Ezt teheti a telefonos tolmácsszolgálatunk segítségével. Az NHS24 segít abban, hogy megfelelő egészségügyi ellátást kapjon a megfelelő helyen, gyakran közelebb az otthonához, anélkül, hogy sürgősségi osztályra kellene mennie. Például tovább irányíthatják egy kisebb sérüléseket ellátó klinikára, vagy videóhíváson keresztül konzultálhat orvossal.
Assicurati di ricevere le cure giuste nel posto giusto
Vai al pronto soccorso solo se hai bisogno di cure urgenti per un’emergenza come un sospetto infarto, ictus o sanguinamento eccessivo. In tal caso, chiamate il 999 utilizzando il nostro servizio di interpretariato telefonico.
Se vai al pronto soccorso con altri sintomi, potresti essere allontanato e mandato altrove se non sei nel posto giusto per ottenere le cure corrette. Se rimani, aspetterai molto tempo poiché chiunque abbia una condizione più urgente verrà sempre visto per primo, anche se è venuto dopo di te.
Se pensi di dover andare al pronto soccorso ma non sei in pericolo di vita, chiama NHS24 gratuitamente al 111
Puoi farlo utilizzando il nostro servizio di interpretariato telefonico. NHS24 ti aiuterà a ottenere le giuste cure mediche nel posto giusto, spesso più vicino a casa e senza la necessità di andare al pronto soccorso. Ad esempio, potresti essere indirizzato a una clinica per lesioni minori o fare una videochiamata con un medico.
Mek shor say yu dae get di rait kɛa na di rait plas
Onli go Imɛrjɛnsi Dipatmɛnt if yu nid urjɛnt kɛa fɔ wan ɛmɛrjɛnsi lɛk wan suspekt way gɛt hɑt attak,
strok ɔ excessive blɛdɪn. If dis na di kas, kol 999 yus wi telefon intɛprɛt sɑvis.
If yu go Imɛrjɛnsi Dipatmɛnt wit ɔda simptɔm, dɛm kin sɛn yu away ɔda sai if yu nɔ dae na di rait plas fɔ gɛt di kɔrɛkt kea. If yu stay, yu go dae wait fɔ vɛri long tɛm as enibɔdi wae gɛt mōre urjɛnt kondishon go dae si fɔs, ɛn ɛven if dɛm kam in afta yu.
If yu tink yu nɛd fɔ gɔ to Imɛrjɛnsi Dipatmɛnt but norto lyfe thrɛtɛn kɔl NHS24 frɛ na 111
Yɔ kin du dis yuzin a telɛfɔn intɛrpritin savis. NHS24 go hɛp yu fɔ gɛt di rait mɛdikal kɛa na di rait plas, ɔftɛn klɔs na hɔm ɛn witɔut di nid fɔ gɔ na Imɛrjɛnsi Dipatmɛnt. Fɔ ɛksɛmpl, yu fit bɛ rɛfɛrd to d maɪnɔ injuri klɪnɪk ɔr gɛt a video kɔl wit a dɔkta.
Pārliecinieties, ka saņemat pareizo aprūpi pareizajā vietā.
Dodieties uz Neatliekamās palīdzības nodaļu tikai tad, ja jums nepieciešama steidzama palīdzība, piemēram, ja ir aizdomas par sirdslēkmi, insultu vai pārmērīgu asiņošanu. Šajā gadījumā zvaniet 999, izmantojot mutiskās tulkošanas pakalpojumu.
Ja vērsīsieties Neatliekamās palīdzības nodaļā ar citiem simptomiem, jums iespējams tiks atteikta palīdzība un jūs nosūtīs citur, jo neatradīsieties pareizajā vietā, kur jums var tikt sniegta atbilstoša aprūpe. Ja jūs tomēr paliksiet, jūs gaidīsiet ļoti ilgi, jo visi, kam ir steidzamāka slimība, vienmēr tiks pieņemti pirmie, pat ja viņi ieradīsies pēc jums.
Ja domājat, ka jums jādodas uz uz Neatliekamās palīdzības nodaļu , bet jūsu dzīvība nav apdraudēta, zvaniet NHS24 pa bezmaksas tālruni 111.
To varat izdarīt pa tālruni, izmantojot mūsu mutiskās tulkošanas pakalpojumu. NHS24 palīdzēs jums saņemt pareizo medicīnisko aprūpi pareizajā vietā, bieži vien tuvāk mājām un bez nepieciešamības doties uz Neatliekamās palīdzības nodaļu. Piemēram, jūs varētu nosūtīt uz nelielu traumu klīniku vai veikt videozvanu ar ārstu.
Sala nyonso mpo Ozwa Soins ya malamu na esika ebongi
Kende kaka na Emergency Department soki ozali na mposa ya lisalisi ya nokinoki mpo na likambo ya mbalakaka lokola oyo bakanisaka ete bazali na bokono ya motema, AVC, to kobima makila ebele. Soki ezali bango benga 999 kosalela service na biso y aba interpreters na telepone.
Soki okeyi na Emergency Department na bokono mosusu, bakoki kozongisa yo to mpe kotinda yo esika mosusu soki ozalaki na esika ya malamu te mpo na kozwa lisalisi. Soki otie moto makasi otikali, okozela ntango molayi mpamba, pe moto nyonso oyo azali na bokono ya monene bako yamba ye na lombango mpe liboso, ata soki ayaki na nsima na yo.
Soki okanisi ete osengeli kokende na Emergency Department kasi ezali na likama ya bomoyi mpe kufa te, benga NHS24 ofele na 111
Okoki kosala yango na lisungi ya ba interpretre na biso na telefone. Benga NHS24 bakosalisa yo ozwa lisungi ya monganga ya malamu na esika ya esengeli, mbala mingi ekoki kosala penepene na ndako na bongo tina ya kokenge na Emergency Department ekosala te. Na ndakisa, bakoki kotinda yo na kliniki to kobengela yo monganga na nzela ya video.
Įsitikinkite, kad gaunate tinkamą priežiūrą tinkamoje vietoje
Važiuokite į Skubiąją pagalbą tik tuo atveju, jei jums reikia skubios pagalbos dėl neatidėliotinos pagalbos, pvz., įtariamo širdies priepuolio, insulto ar gausaus kraujavimo.
Jei kreipiatės į Skubiąją pagalbą su kitais simptomais, galite būti nepriimti ir išsiųsti kitur, kur būtų tinkama vieta, kad gautumėte priežiūrą. Jei pasiliksite, lauksite labai ilgai, nes visi, kurių būklė sunkesnė, visada bus matomi pirmieji, net jei jie ateis vėliau po jūsų.
Jei manote, kad jums reikia kreiptis į Skubiąją pagalbą, bet tai nekelia pavojaus gyvybei, skambinkite NHS24 nemokamu numeriu 111
Tai galite padaryti naudodami mūsų vertimo žodžiu paslaugą telefonu. NHS24 padės gauti reikiamą medicininę priežiūrą reikiamoje vietoje, dažnai arčiau namų ir nereikia vykti į Skubią pagalbą. Pavyzdžiui, galite būti nukreipti į nedidelių sužalojimų kliniką arba gauti vaizdo pokalbį su gydytoju.
Upewnij się, że otrzymujesz właściwą opiekę we właściwym miejscu
Udaj się na szpitalny oddział ratunkowy tylko wtedy, gdy potrzebujesz pilnej opieki w nagłych przypadkach, takich jak podejrzenie zawału serca, udar mózgu lub nadmierne krwawienie. W takich sytuacjach zadzwoń pod numer 999, korzystając z naszej usługi tłumaczenia telefonicznego.
Jeśli zgłosisz się na szpitalny oddział ratunkowy z innymi objawami, możesz zostać odesłany/-a w inne miejsce, w którym będziesz mógł/mogła skorzystać z odpowiedniej opieki. Jeśli zostaniesz na oddziale, spędzisz bardzo długi czas w oczekiwaniu na wizytę, ponieważ osoby z bardziej pilnymi dolegliwościami zawsze będą przyjmowane w pierwszej kolejności, nawet jeśli zgłosiły się do szpitala po Tobie.
Jeśli uważasz, że musisz udać się na szpitalny oddział ratunkowy, ale stan, w jakim się znajdujesz, nie zagraża Twojemu życiu, zadzwoń pod bezpłatny numer NHS24 111.
Możesz to zrobić, korzystając z naszej usługi tłumaczenia telefonicznego. NHS24 pomoże Ci skorzystać z właściwej opieki medycznej we właściwym miejscu, często bliżej domu i bez konieczności udawania się na szpitalny oddział ratunkowy. Możesz na przykład zostać skierowany/-a do poradni leczenia drobnych urazów lub umówić się na wideorozmowę z lekarzem.
Certifique-se de que está recebendo o tratamento adequado no local correto.
Dirija-se ao Serviço de Urgência somente se precisar de atendimento imediato por uma emergência, como suspeita de ataque cardíaco, AVC ou hemorragia grave. Se for esse o caso, ligue para o 112 e solicite o nosso serviço de interpretação telefônica.
Se você for ao Departamento de Emergência com sintomas que não sejam adequados à sua condição, poderá ser recusado e encaminhado para outro local. Caso decida permanecer, esteja preparado para uma longa espera, pois aqueles com necessidades mais urgentes sempre têm prioridade e serão atendidos primeiro, mesmo que tenham chegado depois de você.
Caso ache que necessita de se dirigir ao Departamento de Emergência, mas não se trata de uma situação de risco de vida, ligue gratuitamente para o NHS24 pelo número 111.
Para aceder a cuidados médicos adequados, poderá utilizar o nosso serviço de interpretação por telefone. O NHS24 ajuda a encaminhá-lo para o local de tratamento mais adequado e, muitas vezes, mais próximo da sua residência, evitando, assim, uma ida ao serviço de urgências. Por exemplo, poderá ser encaminhado para uma clínica de pequenos ferimentos ou realizar uma consulta por vídeo com um médico.
Asigura-te că primești îngrijirea potrivită la locul potrivit
Mergeți la Departamentul de Urgență dacă aveți nevoie de îngrijire urgentă pentru o urgență, cum ar fi o suspiciune de infarct miocardic, accident vascular cerebral sau sângerare excesivă. În acest caz, sunați la 999 folosind serviciul nostru de interpretare telefonică.
Dacă mergeți la Departamentul de Urgență cu alte simptome, este posibil să fiți întors și trimis în altă parte dacă nu vă aflați în locul potrivit pentru a primi îngrijirea corectă. Dacă rămâneți, veți aștepta foarte mult timp, deoarece oricine are o afecțiune mai urgentă va fi întotdeauna consultat primul, chiar dacă a venit după dumneavoastră.
Dacă credeți că trebuie să mergeți la Departamentul de Urgență, dar nu vă pune viața în pericol, sunați gratuit la NHS24 la 111.
Puteți face acest lucru folosind serviciul nostru de interpretare telefonică. NHS24 vă va ajuta să obțineți îngrijirea medicală potrivită la locul potrivit, adesea mai aproape de casă și fără a fi nevoie să mergeți la Departamentul de Urgență. De exemplu, ați putea fi trimis la o clinică pentru vătămări minore sau ați putea avea un apel video cu un medic.
Убедитесь, что вы получаете правильную медицинскую помощь в нужном месте
Обращайтесь в Отделение Неотложной Помощи (Emergency Department) только в случае экстренной необходимости, например, при подозрении на сердечный приступ, инсульт или сильное кровотечение. В этом случае звоните 999, используя наш телефонный сервис перевода.
Если вы придёте в Отделение Неотложной Помощи с другими симптомами, вас могут отправить в другое место, если это не подходящее место для получения правильной помощи. Если вы останетесь, вам придётся долго ждать, так как пациенты с более серьёзными и срочными состояниями будут обслужены первыми, даже если они пришли после вас.
Если вы считаете, что вам нужно обратиться в отделение неотложной помощи, но ситуация не угрожает жизни, звоните в NHS24 бесплатно по номеру 111.
Вы можете воспользоваться телефонным сервисом перевода. NHS24 поможет вам получить правильную медицинскую помощь в нужном месте, чаще всего ближе к дому и без необходимости идти в Отделение Неотложной Помощи. Например, вас могут направить в клинику для мелких травм или организовать видеозвонок с врачом.
Uistite sa, že dostávate správnu starostlivosť na správnom mieste.
Na pohotovosť choďte iba v prípade naliehavej starostlivosti, ako je podozrenie na infarkt, mŕtvicu alebo nadmerné krvácanie. V takom prípade zavolajte na číslo 999 s použitím našej telefonickej tlmočníckej služby.
Ak pôjdete na pohotovosť s inými príznakmi, môžu vás odmietnuť a poslať na iné miesto, ak nie ste na správnom mieste, kde môžete získať správnu starostlivosť. Ak zostanete, budete čakať veľmi dlho, pretože každý, kto má naliehavejší stav, bude vždy ošetrený skôr, aj keď prišiel po vás.
Ak si myslíte, že musíte ísť na pohotovosť, ale nie je to život ohrozujúce, zavolajte na bezplatnú linku NHS24 na čísle 111.
Môžete tak urobiť pomocou našej telefónnej tlmočníckej služby. NHS24 vám pomôže získať správnu lekársku starostlivosť na správnom mieste, často bližšie k vášmu domovu a bez potreby ísť na pohotovosť. Napríklad vás môžu poslať do kliniky pre menšie zranenia alebo si môžete dohodnúť videohovor s lekárom.
Hubi in aad ka Heleyso Daryeelka Saxda ah oo aad ka heleyso Goobta Saxda ah
Kaliya tag Qeybta Xaalada Degdegga ah haddii aad u baahan tahay daryeel degdeg ah xaalad degdeg ah sida wadne xanuunka la tuhunsan yahay, istaroog/faaliga ama dhiig-bax xad-dhaaf ah. Haddii aad sidaas daremeyso, wac 999 adigoo adeegsanaya adeegeyna turjumaadda telefoonka.
Haddii aad u tagto Qeybta Xaalada Degdegga ah oo leh astaamo kale, waxaa laga yaabaa in lagu celiyo oo meel kale laguu diro haddii aadan joogin meesha saxda ah si aad u hesho daryeelka saxda ah. Haddii aad joogtid, waxaad sugi doontaa wakhti aad u dheer maadaama qof kasta oo xaalad degdeg ah leh mar walba la arki doono marka hore, xitaa haddii ay ku soo galeen adiga dabadiis.
Haddii aad u malaynayso inaad u baahan tahay inaad aado Qeybta Xaalada Degdegga ah laakiin ayansan ahayn xalad nafta halis gelin karto wac NHS24 lambarka bilaashka ah 111
Waxaad taas ku samayn kartaa addoo isticmaalaya adeegayaga turjumaada telefoonka. NHS24 waxay kaa caawin doontaa inaad hesho daryeelka caafimaad ee saxda ah meesha saxda ah, inta badan guriga kuugu dhow oo aan u baahnayn inaad aado Qeybta Xaalada Degdegga ah. Tusaale ahaan waxaa laguu gudbin karaa rugta dhaawaca fudud ama waxaad la yeelan kartaa takhtar muuqaal ah.
Asegúrese de recibir la atención adecuada en el lugar adecuado
Acuda al servicio de urgencias sólo si necesita atención urgente por una emergencia como un presunto infarto de miocardio, un ictus o una hemorragia excesiva. Si es así, llama al 999 usando nuestro servicio de interpretación telefónica.
Si va al servicio de urgencias con otros síntomas, puede que le rechacen y le envíen a otro sitio si no está en el lugar adecuado para recibir la atención correcta. Si se queda, tendrá que esperar mucho tiempo, ya que siempre se atenderá primero a las personas con una enfermedad más urgente, aunque hayan llegado después que usted.
Si cree que necesita ir al servicio de urgencias pero su vida no corre peligro, llame gratis al NHS24 al 111
Puede hacerlo a través de nuestro servicio de interpretación telefónica. NHS24 le ayudará a recibir la atención médica adecuada en el lugar adecuado, a menudo más cerca de casa y sin necesidad de acudir al servicio de urgencias. Por ejemplo, puedes ser derivado a una clínica de lesiones leves o tener una videollamada con un médico.
Hakikisha unapata huduma inayofaa mahali panapofaa.
Unapaswa kwenda kwa Idara ya Ajali na Dharura pale tu unapohitaji huduma ya haraka kwa tatizo la dharura kama vile unaposhuku mshtuko wa moyo, kiharusi, au kutokwa na damu nyingi. Ikiwa hali ni hiyo, piga simu 999 ukitumia huduma yetu ya wakalimani wa simu.
Ukienda kwenye Idara ya Ajali na Dharura kwa matatizo mengine, unaweza kuambiwa uende sehemu nyingine ikiwa huko ndio mahali sahihi pa kupata huduma unayohitaji. Na hata ukikaa, utalazimika kusubiri kwa muda mrefu sana kwa sababu mgonjwa yeyote mwenye tatizo la dharura zaidi atapewa kipaumbele kwanza, hata kama amefika baada yako.
Ikiwa unafikiri unahitaji kwenda Idara ya Ajali na Dharura lakini hali yako si ya hatari kwa maisha, piga simu NHS24 bure kwa nambari 111.
Unaweza kutumia huduma yetu ya wakalimani wa simu kufanya hivyo. NHS24 itakusaidia kupata huduma sahihi ya matibabu mahali panapofaa, mara nyingi karibu na nyumbani kwako na bila kulazimika kwenda Idara ya Ajali na Dharura. Kwa mfano, unaweza kupelekwa kwenye kliniki ya majeraha madogo au kufanya mazungumzo ya video na daktari.
சரியான இடத்தில் சரியான பராமரிப்பைப் பெறுவதை உறுதிப்படுத்திக் கொள்ளுங்கள்.
சந்தேகிக்கப்படும் மாரடைப்பு, பக்கவாதம் அல்லது அதிக இரத்தப்போக்கு போன்ற அவசரநிலைக்கு அவசர சிகிச்சை தேவைப்பட்டால் மட்டுமே அவசர சிகிச்சைப் பிரிவுக்குச் செல்லவும். இதுபோன்ற நிலை ஏற்பட்டால், எங்கள் தொலைபேசி மொழிபெயர்ப்பு சேவையைப் பயன்படுத்தி 999 என்ற எண்ணை அழைக்கவும்.
நீங்கள் வேறு அறிகுறிகளுடன் அவசர சிகிச்சைப் பிரிவுக்குச் சென்றால், சரியான கவனிப்பைப் பெற நீங்கள் சரியான இடத்தில் இல்லையென்றால், நீங்கள் திருப்பி வேறு இடத்திற்கு அனுப்பப்படலாம். நீங்கள் காத்திருக்க முடிவு செய்தால், நீங்கள் மிக நீண்ட நேரம் காத்திருக்க வேண்டியிருக்கும், ஏனெனில் மிகவும் அவசரமான நிலையில் உள்ள எவரும் எப்போதும் முதலில் காணப்படுவார்கள், அவர்கள் உங்களுக்குப் பிறகு வந்தாலும் கூட.
நீங்கள் அவசர சிகிச்சைப் பிரிவுக்குச் செல்ல வேண்டும் என்று நினைத்தால், ஆனால் அது உயிருக்கு ஆபத்தானது அல்ல என்றால், 111 என்ற எண்ணில் NHS24 ஐ இலவசமாக அழைக்கலாம்.
எங்கள் தொலைபேசி மொழிபெயர்ப்பு சேவையைப் பயன்படுத்தி நீங்கள் இதைச் செய்யலாம். NHS24 உங்களுக்கு சரியான மருத்துவ சேவையை சரியான இடத்தில் பெற உதவும், பெரும்பாலும் இது வீட்டிற்கு அருகாமையில் இருக்கும், மேலும் அவசர சிகிச்சைப் பிரிவுக்குச் செல்ல வேண்டிய அவசியமும் இருக்காது. உதாரணமாக, நீங்கள் ஒரு சிறு கிளினிக்கு பரிந்துரைக்கப்படலாம் அல்லது ஒரு மருத்துவரிடம் வீடியோ அழைப்பு செய்யலாம்.
Sadece acil bir durum için, örneğin şüpheli kalp krizi, felç veya aşırı kanama gibi bir acil durumda Acil Servise (Emergency Department) gidin. Böyle bir durum söz konusuysa, telefon çeviri hizmetimizi kullanarak 999’u arayın.
Acil Servise başka semptomlarla giderseniz, doğru bakım alabileceğiniz yer uygun değilse sizi başka bir yere yönlendirebilirler. Eğer kalırsanız, çok uzun süre beklemeniz gerekir, çünkü daha acil durumu olan kişiler her zaman önce görülecektir, sizden sonra gelmiş olsalar bile.
Acil Servise gitmeniz gerektiğini düşünüyorsanız ancak durum hayati tehlike oluşturmuyorsa, NHS24’ü 111 numaradan ücretsiz arayın.
Bunu telefon çeviri hizmetimizi kullanarak yapabilirsiniz. NHS24, doğru tıbbi bakımı doğru yerde almanıza yardımcı olacaktır, genellikle eve daha yakın bir yerdeveAcil Servise gitmeye gerek kalmadan. Örneğin, sizi küçük yaralanmalar kliniğine yönlendirebilirveya bir doktorla görüntülü görüşme yapmanızı sağlayabilir.
Переконайтеся, що ви отримуєте правильну допомогу в правильному місці
Звертайтеся до відділення невідкладної допомоги лише у разі, якщо вам потрібна термінова допомога у зв’язку з таким надзвичайним станом, як підозра на інфаркт, інсульт або сильна кровотеча. У такому випадку зателефонуйте за номером 999, скориставшись нашою
послугою телефонного перекладу.
Якщо ви звернулися до відділення невідкладної допомоги з іншими симптомами, вас можуть відмовити і направити в інше місце, якщо ви не в тому місці, де вам нададуть належну медичну допомогу. Навіть якщо ви прийдете, вам доведеться чекати дуже довго, оскільки будь-кого з більш нагальними проблемами завжди приймають першими, навіть якщо вони прийшли після вас.
Якщо ви вважаєте, що вам потрібно звернутися до відділення невідкладної допомоги, але це не загрожує вашому життю, зателефонуйте безкоштовно до NHS24 за номером 111
Ви можете зробити це, скориставшись нашою послугою телефонного перекладу. NHS24 допоможе вам отримати потрібну медичну допомогу в потрібному місці, часто ближче до дому і без необхідності їхати до відділення невідкладної допомоги. Наприклад, вас можуть направити до клініки легких травм або організувати відеодзвінок з лікарем.
یقینی بنائیں کہ آپ کو صحیح جگہ پر صحیح دیکھ بھال مل رہی ہے۔
ایمرجنسی ڈیپارٹمنٹ صرف اس صورت میں جائیں جب آپ کو کسی ہنگامی صورت حال کے لیے فوری دیکھ بھال کی ضرورت ہو، مثال کے طور پر آپ کو دل کا دورہ پڑنے، فالج یا شدید خون بہنے کا شبہ ہو۔ اگر ایسا ہے تو، ہماری ٹیلی فون انٹرپریٹنگ سروس کا استعمال کرتے ہوئے 999 پر کال کریں۔
اگر آپ دیگر علامات کے ساتھ ایمرجنسی ڈیپارٹمنٹ جاتے ہیں، تو ہو سکتا ہے کہ آپ کو واپس بھیج دیا جائے او اگر آپ صحیح دیکھ بھال حاصل کرنے کے لیے صحیح جگہ پر نہیں ہیں تو کہیں اور بھیج دیا جائے۔ اگر آپ وہاں رکتے ہیں، تو آپ کو بہت طویل انتظار کرنا پڑے گا کیونکہ آپ سے زیادہ سنگین حالت سے دوچار شخص کو ہمیشہ پہلے دیکھا جائے گا، چاہے وہ آپ کے بعد ہی کیوں نہ آیا ہو۔
اگر آپ کو لگتا ہے کہ آپ کو ایمرجنسی ڈیپارٹمنٹ جانے کی ضرورت ہے لیکن یہ کوئی جان لیوا وجہ نہیں ہے، تو NHS24 کو 111 پر مفت کال کریں۔
آپ یہ کال ہماری ٹیلی فون ترجمانی سروس کا استعمال کرتے ہوئے کر سکتے ہیں۔ NHS24 اکثر آپ کے گھر کے قریب اور ایمرجنسی ڈیپارٹمنٹ جانے کی ضرورت کے بغیر آپ کو صحیح جگہ پر صحیح طبی دیکھ بھال حاصل کرنے میں مدد کرے گا۔ مثال کے طور پر، آپ کو معمولی چوٹ کے کلینک میں بھیجا جا سکتا ہے یا ڈاکٹر کے ساتھ ویڈیو کال کی جا سکتی ہے۔
Hãy đảm bảo bạn nhận được sự chăm sóc phù hợp tại đúng nơi
Chỉ đến Khoa cấp cứu nếu bạn cần chăm sóc khẩn cấp cho các trường hợp khẩn cấp như nghi ngờ đau tim, đột quỵ hoặc chảy máu quá nhiều. Trong trường hợp này, hãy gọi 999 bằng dịch vụ phiên dịch qua điện thoại của chúng tôi.
Nếu bạn đến Khoa cấp cứu với các triệu chứng khác, bạn có thể bị từ chối và chuyển đi nơi khác nếu bạn không ở đúng nơi để được chăm sóc phù hợp. Nếu bạn ở lại, bạn sẽ phải chờ rất lâu vì bất kỳ ai có tình trạng khẩn cấp hơn sẽ luôn được khám trước, ngay cả khi họ đến sau bạn.
Nếu bạn nghĩ rằng mình cần đến Khoa cấp cứu nhưng không nguy hiểm đến tính mạng, hãy gọi NHS24 miễn phí theo số 111.
Bạn có thể làm điều này bằng dịch vụ phiên dịch qua điện thoại của chúng tôi. NHS24 sẽ giúp bạn nhận được dịch vụ chăm sóc y tế phù hợp tại đúng nơi, thường là gần nhà hơn và không cần phải đến Khoa cấp cứu. Ví dụ: bạn có thể được giới thiệu đến phòng khám chấn thương nhẹ hoặc gọi video với bác sĩ.
Lọ si Ẹka Pajawiri nikan ti o ba nilo itọju ni kiakia fun pajawiri gẹgẹbi ikọlu ọkan ti a fura si, ikọlu tabi ẹjẹ ti o pọ ju. Ti eyi ba jẹ ọran, pe 999 nipa lilo iṣẹ itumọ tẹlifoonu wa.
Ti o ba lọ si Ẹka Pajawiri pẹlu awọn aami aisan miiran, o le yipada kuro ki o firanṣẹ si ibomiiran ti o ko ba wa ni aye to tọ lati gba itọju to pe. Ti o ba duro, iwọ yoo duro de igba pipẹ nitori ẹnikẹni ti o ni ipo iyara diẹ yoo ma wa ni akọkọ nigbagbogbo, paapaa ti wọn ba wọle lẹhin rẹ.
Ti o ba ro pe o nilo lati lọ si Ẹka Pajawiri ṣugbọn kii ṣe idẹruba aye pe NHS24 ni ọfẹ lori 111.
O le ṣe eyi nipa lilo iṣẹ itumọ tẹlifoonu wa. NHS24 yoo ṣe iranlọwọ fun ọ lati gba itọju ilera to tọ ni aye to tọ, nigbagbogbo sunmọ ile ati laisi iwulo lati lọ si Ẹka Pajawiri. Fun apẹẹrẹ o le tọka si ile-iwosan ipalara kekere tabi ni ipe fidio pẹlu dokita kan.
Our Team of Clinical Psychologists, Administrators and Assistant Psychologists cover all of NHSGGC which includes all 6 HSCPs: – Glasgow; East Dunbartonshire; West Dunbartonshire; Renfrewshire; East Renfrewshire; Inverclyde.
Our range of Digital Interventions offer support for those experiencing mild to moderate Mental Health conditions
We have a series of both supported and un-supported Digital Therapy programmes.
For further information, our Team can be contacted via email at ggc.DTT@nhs.scot or by telephone to 0141 287 0295 Monday to Friday: – 9am to 4.30pm
We average approximately 50 daily referrals and aim to process all inbound referrals within 5 working days of receipt for our referred Supported SilverCloud programmes.
Digital Therapy – What to expect
Structured Modules – Most of the programs are organised into structured modules, each addressing specific aspects of the user’s difficulty.
Interactive Exercises – Users engage in interactive exercises and self-assessment tools to build skills and track progress.
Support and Feedback – For our supported programmes a member of our Team will provide support and feedback during a set time period.
Evidence-based techniques – Our Digital Therapies programmes use a Cognitive Behavioural Therapy (CBT) approach, this employs proven techniques like cognitive restructuring, exposure therapy and behavioural activation.
Progress tracking – Users can track their progress and monitor improvements in their mental well-being over time
Digital Therapy – Free Access – No wait times
When you’re struggling with your mental health, every day can feel like a challenge.
Some days are good, but on others, even small daily tasks seem overwhelming.
Perhaps you feel out of control, constantly worried, or like you are carrying around a weight that no-one else can see.
In fact, most patients showed improvements in just three months.
We’d love to get you started as soon as possible, please speak with your GP or dedicated Health care Specialist
The programmes are available at any time of day and from any device, including a tablet or your mobile phone.
And because every person’s situation is unique, each programme can be personalised.
Contact your GP/Health Care Professional and ask for a referral to NHSGGC Digital Therapy for SilverCloud, or you can access our Self-Help programmes.
Long Term Conditions – Digital Interventions
Information on Digital Interventions for Long Term Conditions can be found by clicking on the buttons below.
Sleepio – is an NHS recommended digital treatment, which uses Cognitive Behavioural Therapy (CBT) to address poor sleep and insomnia and is free to everyone aged 18+ across Scotland. Click on Get Started. Complete the questionnaire then follow the instructions to set up your account.
Daylight – is a fully automated digital worry and anxiety improvement program based on techniques from cognitive behavioral therapy (CBT) for worry and anxiety. Click on Get Started. Complete the questionnaire then follow the instructions to set up your account.
More information on Sleepio and Daylight can be found at Big Health
Who can refer to Digital Therapies
GPs (via SCI Gateway) and Clinicians within NHS who have an agreed secondary care pathway with the Digital Therapies Team
We would recommend viewing our videos (to be uploaded in the near future) for further information, these have been prepared to offer guidance to ensure suitable referral to our Digital Therapies Team.
Mental Health Conditions – Digital Interventions
Digital Therapy for Mental Health Conditions
We offer a range of dedicated Digital Therapy Interventions for patients suffering from mild to moderate Mental Health Issues.
These range from Anxiety; Depression to Health or Social Anxiety; OCD; Panic or Phobia.
Mental health difficulties affect many of us. A good estimate is that one in four of us will experience such problems in our lives.
Well done, you have made the first step in your recovery by recognising you need help. Coming forward for help is not always easy but it is always helpful. It can take time to recover but there are many treatments and people available to make this happen as swiftly as possible.
Talking to your GP
For many of us our GP is the easiest person we can speak to and is the fastest at getting us to the right help. You may wish to make an appointment with your GP to chat with them about what you need.
Your GP knows about the services in your area and will be able to link you into those very quickly.
Statutory Mental Health Services (NHS and Social Care)
The Health and Social Care Partnerships (HSCPs) across NHS Greater Glasgow and Clyde (NHSGGC) each have a range of teams that will be able to help you. Remember most people recover from mental health problems without needing to ever go into hospital.
Primary Care Mental Health Teams (PCMHT) help people who are often having mental health problems for the first time, whilst Community Mental Health Teams (CMHT) work with people with more complex or longer lasting mental health issues. There are a range of specialist services to meet the needs of a variety of specific issues including crisis, trauma, drugs and alcohol, eating disorders, and psychotherapy.
Working within these teams are mental health practitioners from a range of professional backgrounds, each with their own skills to provide you with the best chance to recover.
These services provide a wide range of interventions or types of treatment that include psychological “talking” therapies, medication review, support, carers support, help with housing, financial guidance and links to employability.
Other services available to you
The Samaritans – offering support 24 hours a day in full confidence.
Call for free: 116 123
Breathing Space – offer a free, confidential, phone service for anyone in Scotland experiencing low mood, depression or anxiety. They provide a safe and supportive space by listening, offering advice and providing information
Breathing Space is funded by the Scottish Government’s Mental Health Unit. The service is managed by NHS 24.
Using drugs or alcohol can affect our diets in many ways. The dietitians at ADRS have made nutrition information leaflets with help from service users and staff. These have been specifically made for people using drugs and alcohol or for the people that care for them.
Click on the links below to find information on different nutrition and diet topics:
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