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We are delighted to announce that we have teamed up with neighbouring local authority leisure providers to offer staff the chance to sign up to discounted leisure memberships. The scheme works by NHSGGC paying the annual membership fee, entitling staff to a 12 months membership. Staff sign a salary mandate form and the payments are deducted on a monthly basis from salary for a period of 12 months.

Annual costs

The annual cost of each participating local authority is as follows:

Download the relevant application form via the links above and send the completed application form and any enquiries to

What’s on offer?

Glasgow Club

Coronovirus – NHS Glasgow Club Deductions

In line with how the Glasgow Club Office are dealing with their own Annual Memberships ; “Annual memberships will be extended to account for the closure period.” 

When members reach their expiry dates from the end of April 2020 onwards their memberships will be extended by the amount of time all Glasgow Club venues have been closed to the public. The month or months that their memberships have been extended by will not incur any costs.

About Glasgow Club

NHS Greater Glasgow and Clyde staff can take advantage of a reduced membership rate of £21.62 per month for the Glasgow Club. This gives access to all local authority sport and leisure facilities in Glasgow, including swimming, gym and fitness classes. For more information go to:

The scheme works by NHSGGC paying the annual membership fee of £285.50 to Glasgow City Council. This entitles membership of the Glasgow Club for a period of 12 months with 1 extra month included. Staff sign a salary mandate form and the payments are deducted on a monthly basis from salary at the rate of £21.96 per month for a period of 13 months.

If you are interested in joining this scheme follow the steps below:

1. Commencement date

Memberships will commence on a quarterly basis as follows:

  • 1 March
  • 1 June
  • 1 September
  • 1 December.

Decide which date you wish your membership to commence and apply at least 2 weeks in advance of this date to the address below.

Please note, when signed up you are committed to a year’s membership.

2. Complete the application form

Complete the application form and return to:

Alex Dawson
Corporate Reporting Officer
Finance Department
Greater Glasgow NHS Board
Admin Building
Gartnavel Royal Hospital Campus
1055 Great Western Road
Glasgow G12 0XH

Or email to:

Please avoid contacting Alex by telephone. This guidance should provide you with all the information you need to complete your application.

3. If you are an existing member of the Glasgow Club your payment method will be amended

If you are an existing member of the Glasgow Club your payment method will be amended. You will receive written confirmation from the Glasgow Club of your last direct debit payment date and amount. You should check with your bank that the payments have stopped.

4. New memberships will be effective from the first day of the quarter you apply

To activate your membership go to your local leisure centre with a note of your pay number. The Glasgow Club administrators will activate your membership and give you a membership card.

5. Check payment has been deducted

Once your membership has been activated, check £21.96 is being deducted from your salary each month; there may be a delay of one month before this is initiated by payroll.

6. Your membership is on a rolling basis

This membership is on a rolling basis and will carry on year on year. If you do not wish to continue your membership next year you should inform Alex Dawson in writing at least one month before the 13th month of your members

7. Keep in touch with new announcements from the Glasgow Club

The following documents provide help and guidance to ensure you are familiar with supporting patients and their relatives and friends to receive ‘virtual visit’ (video calls) and how to do this safely and efficiently at all times.

  1. Standard Operating Procedure for Staff, for use of the ‘virtual visiting’ iPads.  Please check this regularly as Covid-19 Guidance is updated and new additions are added.
  2. Guide to using vCreate 
  3. Guide to using Communication Support Tools
  4. Guide to having 3 or more people in a virtual visit

If you need additional support or guidance, please email in the first instance.

A report has been developed with information about the setup, maintenance, improvements and evaluation of the Person Centred Virtual Visiting service.

Would you like help to support your staff with money wellbeing? Not sure how to help?

We know that money worries can affect everyone at some point in their live, such as ill health, family job loss, disability, caring responsibilities, relationship breakdown or bereavement.

You can do a great deal to help your team members by ensuring that they know where to turn if money becomes a problem. You don’t have to go in ‘too deep’ and fix problems for staff, but by helping them to find the right advice, you could help to reduce their stress and anxiety and possibly also prevent absenteeism and presenteeism.

Signs that staff may need support with money worries

Use the All About Money page and guidance below to find out when staff may need support with their financial wellbeing, and the support available.


Consider patterns of absence; absences at the end of the month or due to stress may be related to issues with money.

The Attendance Policy and Supporting Documents both offer advice on supportive management of absence


The stress of having money worries may affect the workplace performance of a staff member. All employees are required to perform the duties of their post to an acceptable standard.  

The Capability Policy and Supporting Documents both provide a clear process to support and manage employees who are required to improve their knowledge, skills or ability to perform their role.

Long Term Health Conditions

A member of staff who has had a diagnosis of a long term health condition, for example cancer, may well be worrying about the financial impact of their diagnosis.

Support and Information Services

You can signpost or refer staff with a long term health condition to the Support and Information Services (SIS).They offer a wide range of support, and have links to community based advice organisations, including those for free, confidential, quality assured money advice and debt resolution. There is a Support and Information Service in the foyer at Stobhill ACH, New Victoria ACH, Glasgow Royal Infirmary and Queen Elizabeth University Hospital. However, enquiries can also be made over the phone or via email no matter what site the member of staff is based in.

Check the web page for locations, opening times and local phone number, or email: 

Coping with a Health Problem: Help for Staff

You can also download a copy of Coping with a Health Problem: Help for Staff (pdf). It contains a wealth of information to support staff physical and mental health and can be used during supportive discussions with staff.

Staff who are off sick and going onto reduced pay

A member of staff who has been ill for some time and who has gone onto half pay or no pay will probably have significant concerns about money.

If you are keeping in touch with absent staff, it can help them to ensure that they maximise their income and claim any benefits to which they are entitled. The Support and Information Service will enable them to access this help through money advice services.

Lapses in Professional Registration

NHSGGC employs thousands of staff who are expected to maintain some form of registration with a professional body. The cost of this can amount to several hundred pounds per year. Where lapses in registration occur, consider that money worries may be part of the problem and be prepared to supportively manage and signpost to help.

The NHSGGC Policy on Employment of Statutory Registered Professionals details advice and responsibilities for managers.

You can also support staff by raising awareness of the tax relief that can be easily claimed on professional registration fees.

You could encourage staff to use the NHS Credit Union as a means to budget and save for their professional registration fees.

Family issues and caring responsibilities

Throughout the course of a working life, personal circumstances can change considerably, for example through ill health, family job loss, maternity, disability, caring responsibilities, relationship breakdown or bereavement. At times like these money can sometimes become a worry and staff may need support. A referral to the Support and Information Service will enable staff to access the help they need for many of these issues including access to carer’s support and money advice.

Further information


For bereavement, a wide range of resources are available to support staff to cope with bereavement, whether personal or professional.

Caring responsibilities

If staff are responsible for caring for a family member, dependent or close friend there is help and support available for them and the person they look after. Visit the carer’s support web pages:

Breathing Space

Breathing Space provides a free confidential phone line that staff can call if they’re feeling down or anxious about anything.

Call 0800 83 85 87, Monday to Thursday, 6.00pm – 2.00am. Friday to Monday, 6.00pm – 6.00am

Flexible working policy

Universal Credit

Universal Credit has recently been introduced across Greater Glasgow and will replace a number of existing benefits including Housing Benefit and Working and Child Tax Credits. This financial support is available for people on a low income or out of work. It’s a monthly payment to help with living costs, and the amount depends on how much is earned in a month. Staff do not need to do anything about moving over to Universal Credit until they hear from the Department of Work & Pensions, unless their circumstances change.

Would you like help to manage your money better? Is Money a worry for you?

Money worries can affect everyone at some point in their lives when circumstances change,such as ill health, family job loss, disability, caring responsibilities, relationship breakdown or bereavement.

Money worries can harm both your physical and mental health, and NHSGGC provides financial support services for its patient population. These services are also available for staff.

Help and Support

Free Personal Finance courses

Are you interested in learning more about easy retirement planning or how to understand mortgages better. Do you need support on how to manage your money better or maybe  you feel you need a midlife MOT on wealth, work & wellbeing? Then these Open University courses may be for you.

They are free & range from as little as 2 hours study upwards depending on the course you choose

Please click on the link below to find out more information.    

COVID-19/Money Advice

If you are worried about how COVID-19 might affect you financially, then the Money Helper website is available. You’ll find information about Coronavirus and your finances, your rights to sick pay, and changes to claiming your benefits.

For all other COVID-19 information and guidance:

Home Energy Scotland partnership helps NHS staff stay warm for less

Home Energy Scotland is pleased to be working with NHS Greater Glasgow and Clyde to offer you support with free and impartial energy advice and support.

They cover everything from simple energy saving tips in the home to transport and active travel advice. Home Energy Scotland’s friendly advisors offer vital support to colleagues across NHSGGC.

Who is Home Energy Scotland?

Home Energy Scotland is a network of local advice centres covering all of Scotland. Our expert advisors offer free, impartial advice on saving energy, keeping warm at home, renewable energy, greener travel and cutting water waste. We’re funded by the Scottish Government and managed by the Energy Saving Trust, and our mission is to help people in Scotland create warmer homes, reduce their bills and help tackle climate change.

We’ll help you stay warm and well

Recent research by Home Energy Scotland* has revealed that 70% of people in Scotland feel concerned about energy bills rising, with almost two thirds using more energy than usual during the first 12 months of the pandemic. The research also found that 59% of Scots have noticed a worrying rise in their energy bills already.

Simple steps like changing your thermostat settings in the warmer months, regularly switching your energy supplier or changing the way you pay can all make positive changes to the amount you spend on keeping you warm and well at home.

Home Energy Scotland’s friendly advisors can help you make the best use of your energy, so your home is warmer and your bills are as low as possible.

Make my home warmer

Find out if you could be eligible for home energy efficiency improvement worth, on average, £5000. Available to home owners and private tenants, Warmer Homes Scotland could see energy efficient home improvements – like insulation or a new heating system – installed in your home at no cost to you.

Go green and save

We can help you make changes that make a big difference to the planet – and your purse. From heating your home using renewable technology to choosing greener ways to travel, our specialists will help you make the right choice for your lifestyle. Take a look at our webinar programme to learn more.

Find funding

There’s lots of support out there to help you make greener changes and reduce your energy use. We’re even offering free ebike trails to GP surgeries.

Speak to an advisor

If you’re worried about your energy bills, call Home Energy Scotland free of charge on 0808 808 2282 – quoting NHSGGC

You can also contact our Advice Team by email at – quoting NHSGGC

* Energy Saving Trust, “Climate Change Research” April 2021

Support and Information Service

The Support and Information Services (SIS) are available for NHSGGC staff, patients, carers and visitors. They offer a wide range of support and have links to other community based advice organisations, including those for money advice and resolving debt. There is a Support and Information Service in the foyer at Stobhill ACH, New Victoria ACH, Glasgow Royal Infirmary and Queen Elizabeth University Hospital. This makes the SIS the ideal first point of contact for staff needing help and support.

Visit the webpage for locations, opening times and local phone number, or email:

Health & Wellbeing Directory

If you want to find information and support that is local to where you live on money advice or a range of other health and wellbeing topics, visit:

NHS Credit Union

About the NHS Credit Union

Like all credit unions, the NHS Credit Union is a financial co-operative, owned and controlled by its members.

We help care for the financial health of members across Scotland and the North of England and our membership is growing at record rates. Almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.

Our mission is to promote financial well-being and a savings culture in the NHS industry alongside reducing financial stress in staff and providing ethical financial assistance to those who need it.

For access to savings products and loans, paid directly from your salary the NHS Credit Union is easy to join. It can help you to budget your money or to save for holidays, unexpected spends or even your professional registration fees.

Am I eligible to join the NHS Credit Union?

Money Helper

If you want to keep track of your money or plan your budget, there are tools and resources to help you do this.

Tools/calculators on the Money Helper website include a Budget calculator, Mortgage calculator and stamp duty calculator. Letter templates can help you to set up, cancel or complain about various money related services.

There are also multimedia clips and interactive timelines on topics including teaching children about money, saving, annuities and having a baby.

Tax relief on professional uniform and professional registration fees

Did you know that you can claim tax relief on the cost of laundering your uniform? This includes nursing and allied health professionals and also domestic, catering and portering staff.

You can also claim tax relief on registration fees that you are required to pay to your professional body. It is easy to do and you may also get a backdated sum. To check your eligibility and then apply visit:

NHS Staff Benefits

A wide range of services are available to NHSGGC staff.


NHS Staff Benefits offers discounts and special offers on many products and services from holidays and eating out, to gym membership. Log in to find out further details:

Mortgage Advice Clinic

Qualified advisers can help you find the right mortgage, matching your circumstances and requirements to the right product.

You can arrange an appointment at Glasgow Royal Infirmary by calling 0141 211 5885, or arrange an appointment at Dykebar Hospital on 0141 314 4016.

Financial Planning Clinic

Through NHS Staff Benefits, staff can access support in planning for their retirement or if they have been affected by recent pension changes.

Discounted shopping

Some stores offer membership to certain groups of workers, including NHS staff, giving access to discounted goods.

The Company Shop offers discounts to NHS staff, and also reduces waste by redistributing surplus food and household products from some of the biggest UK retailers.

Social security

A change in your circumstances, such as changes to your health, relationships, pregnancy or unexpected expenses can change what social security benefits and grants you may entitled to access. This section aims to assist those who may not be in receipt of all of the benefits or financial supports they may be legally entitled to.

Information on benefits and grants can be found here:

Information on local, free confidential money advice services in your area can be found via:

Other useful links

Department of Work and Pensions:

Information on benefits including Universal Credit, Employment and Support Allowance (ESA), Carers Allowance, Child Benefit and others:

Social Security Scotland

Information on benefits including Best Start Grants, Scottish Child Payment, Child Disability Payment, Carer’s Allowance Supplement,Funeral Support Payment and others:

The Scottish Welfare Fund helps families and people in Scotland who are on low incomes.

You must be 16 or older and on a low income, or getting certain benefits, to apply for grants available.

Help with living costs – Scottish Welfare Fund –

Are you looking after someone when you are not at work?

A carer is a person who provides or intends to provide unpaid, practical, physical and emotional support to relatives, friends or neighbours due to physical or mental illness, addiction, frailty or disability. This includes young people and parents. They do not need to live with the person to be their carer.

If this is you, you are not alone. There is help and support available for you and the person you look after.

Support from your Union

Many unions offer support to their members who are suffering financial hardship. Check with your union for details.

Unison Financial Assistance

If you are a member and you are experiencing financial difficulties, whether due to coronavirus or other circumstances, There for You can offer you support, including one-off grants.

Unison members

If you are a Unison member and you are experiencing financial difficulties, whether due to coronavirus or other circumstances, There for You can offer you support, including one-off grants.

Food and fluid mythbusters are part of the Food First campaign

The campaign focuses on the importance of food and drink in improving a patient’s recovery and how it can potentially lead to quicker discharge from hospital.

The information is aimed at staff, patients, visitors and family and highlights the role we can all play in patient recovery.

The annual Local Staff Awards enable Directorates and HSCPs to recognise and show appreciation to colleagues who have gone the extra mile. This has been particularly relevant in dealing with the pandemic which has tested the resolve of all our staff in their ability and capacity to cope under extraordinary circumstances. Congratulations to all the winners and nominees.

The awards were presented at the Celebrating Success Awards on 23rd February 2022. You can find out more about each of the overall winners via the video links below.

Local Staff Award Winners 2021

Local Staff Award Nominees 2021

Everyone can give their own examples where amazing care or services were delivered under hugely challenging conditions. Staff nominated the colleagues they felt most deserved recognition for their stand-out efforts, skills and commitment.

Read more about each of the nominees below:

Acute Services – Clyde Sector

Team of the Year

Estates Team – Inverclyde Royal Hospital

The Estates Team are regarded as the ‘unsung heroes’ of IRH site.  They demonstrate true commitment, pro-active efficiency, planning and fast responses to requests from across the hospital.

During the pandemic, the team were key to enabling structural changes needed to ensure safe clinic areas and patient pathways, including for example, expansion to ITU within the theatre area, front desk area within the main entrance, extensive floor markings and signage. The Team also oversaw the co-ordinating & enabling of a major power supply project, working closely with clinical colleagues to ensure minimal impact to clinical care & continued smooth running of the site.

Employee of the Year

Sandra Forbes – Occupational Therapist, Larkfield Unit, IRH

Sandra is described as a passionate & committed OT who regularly goes above & beyond to meet patients’ needs.

In a bid to create something positive during the bleak time through Covid, Sandra decided to transform the courtyard garden area between Ward 1 & Day Hospital in the Larkfield Unit, and established the Rainbow Garden.

She recognised the therapeutic benefits of the garden and that it would provide a tranquil and secluded environment for patients, visitors and staff.  It has been used regularly since the improvements were made.

Leader of the Year

Claire O’Neill – Clinical Service Manager, Palliative Care

Claire is truly supportive personally and professionally to her team members, who work in a particularly stressful board-wide specialty.

This has been especially evident during Covid, when Claire has made a significant contribution to patient care and the wellbeing of colleagues.

She is regarded as having a can-do and solution-focused approach to her role and in the way she manages the Palliative Care service.

The nomination for Claire included a personal account of the support she provided to a new colleague and their appreciation of the ways in which she helped them integrate into the team and address workload challenges.

Innovation of the Year

John Hunter, Dr Lisa Gemmell, Dr Christina Evans, Dr Radha Sundaram – Intensive Care Unit, Royal Alexandra Hospital

The team developed a new protocol to support critically ill patients with SARS-Cov-2 who required RRT (Renal Replacement Therapy).

This was an alternative to the approach implemented by other units, and involved increased citrate for patients, and sought to balance the benefits of preserving filter cartridge lifespan and risks of anticoagulation associated bleeding.

Intensive support was provided by John as Practice Educator, who personally supervised operational issues, at a time when clinical activity was immense within the unit. The study showed an increase in filter life for patients on an increased citrate dose, without any adverse outcomes.

Volunteer of the Year

Harry Balch – Volunteer Manager

The Volunteer teams provide valuable support to staff, patients and families in the Clyde hospitals, including in wards, Give and Go service, and staffing the Royal Alexandra Hospital Staff Rest and Recuperation Hub.

The Sector felt it was important to specifically acknowledge Harry Balch, who expertly guides the teams, responding quickly to the requests from services, ensuring well organised and co-ordinated support is directed where it is needed most.

This was especially true during the pandemic, when many new volunteers came on board, and Harry had to ensure they worked within safe protocols, felt confident in their roles and were effectively supported.

Acute Services – North Sector

Employee of the Year

Dr Aleks Marek – Consultant Microbiologist/Infection Control Doctor, Microbiology

Dr Aleks Marek is playing a pivotal role in leading the Glasgow Royal Infirmary (GRI) through the extremely difficult challenge of managing Covid. Aleks has helped every clinician in the North Sector during the Covid pandemic, providing advice and guidance throughout, running every Incident Management team meeting and being at the end of a phone for every challenging decision. She is always kind and helpful even in difficult circumstances. The GRI would not have managed through the Covid pandemic without her help, leadership and guidance.

Leader of the Year

Julie Graham – Senior Charge Nurse (SCN)

Julie Graham, SCN Ward 56, which is usually the Gynaecology elective and emergency ward, but during COVID has been used as a COVID hub ward and medical contact ward. Julie has led her team through a hugely challenging year and most recently some very challenging weeks.

Julie’s approach has been one of ‘can do’, whilst keeping patient safety and the wellbeing of her team at the forefront.  For the GRI site having Julie and her team approach every challenge with this attitude has made the difficult operational ward moves much easier. 

Innovation of the Year

Josef Rae, Connor McKeown and Susannah Waters – Physiotherapy COVID-19 High Dependency Unit Team

During the second wave of the COVID pandemic a team of redeployed Rotational Physiotherapists came together to provide a Physiotherapy Service to the COVID High Dependency Unit (CHDU). This was not only to assist in providing early rehabilitation but also to support nursing staff with oxygen delivery and nursing roles.

The objectives were to assist nursing staff with basic nursing care, allowing breaks from PPE, to provide advice and knowledge of oxygen and CPAP therapy to nursing staff that had not been exposed to this before as well as setting out to achieve the Physiotherapy goal of providing early rehabilitation for patients.

Volunteer of the Year

North Sector Volunteers

This especially young team of individuals has offered an invaluable service to our organisation throughout the pandemic. They politely and eloquently handled our front door for the general public at a very challenging time. Patients received their personal belongings that provided them with contact with their families and loved ones. They were remarkable young folk with a constant smile and support to our stretched teams on the ground and provided a significant contribution to patient centred care, consistently demonstrating an exemplary focus on our patients and ensuring they are treated with care, compassion, dignity and respect in receiving safe and high quality care.

Wellbeing Champion Award

Dr Ross Shearer – Consultant Clinical Psychologist, Specialist Weight Management Service

Dr Ross Shearer has been awarded the ‘Wellbeing Champion’ Award in the North Sector in recognition of the significant contribution he has made to the health and wellbeing of our staff, in taking action to ensure we are as healthy and as well as can be, and increasing our resilience as a workforce.

Throughout the pandemic Ross has provided psychological support and advice to colleagues across NHSGGC. Ross attended various R&R hubs across NHSGGC’s sites offering psychological support and advice, and offered sessions over the phone and in small staff groups.

Acute Services – South Sector

Team of the Year

Team South

The South Sector would like to take the opportunity to thank all our colleagues for the outstanding work and contribution they have all made to patient care during the most difficult period we have ever experienced. This award is to put on record that all colleagues and teams across the South Sector came together to help support and assist each other to meet the challenges and deliver the best care for our patients during a global pandemic.

Employee of the Year

Terri Hunter – Organisational Development Lead

Terri has assisted a number of teams and individuals across the South Sector since joining the sector.

The appreciation and understanding of the work of OD has risen as Team relationships/Service developments and Organisational change projects have all benefited from her innovative approaches to resolving issues & concerns. Terri was also integral to the development and installation of the R&R hubs within South Sector Hospitals ensuring they were staffed and resourced during the most difficult Covid periods.

Leader of the Year

Katherine Bingham and Katie Ellis, Chief Residents – Department of Medicine for the Elderly

Together, the Chief Residents have played a vital role in facilitating good communication of the important issues within the department. They have organised and lead upon some key initiatives including:

  • Monthly junior doctor forum discussions to explore administrative and wellbeing issues
  • Compiling a weekly newsletter detailing latest updates that is circulated to all medical staff.

In addition the Chief Residents have lead on a comprehensive Wellbeing QI programme throughout the past 18 months. Numerous ‘events’ have been run all with the aim of boosting morale and teamwork in the trainees.

Innovation of the Year

Quality Improvement South Sector (QISS)

The QISS team have developed a strategy for raising the profile of Quality Improvement (QI) in the South Sector. Despite the challenges of the pandemic, all involved have endeavoured to mentor interested staff members as they undertake QI projects in our clinical areas. In the past eighteen months, 21 projects have received input from the team.

The Team have launched a share-point website as a resource for all south sector staff. This provides QI information and toolkits, links to our mentoring services and signposting to training opportunities.

Volunteer of the Year

Mary Nolan

Mary managed the Give and Go project allowing relatives, who were unable to see patients on the wards, to ensure their loved ones received some home comforts during their stay. Mary was also led on the return of the Volunteer teams to the Hospital sites ensuring individuals where supported and assisted during the initial stages of the restart addressing and answering their individual concerns.


Team of the Year

Virology Laboratories

All staff at every level within Virology have performed exceptionally well under extreme and sustained pressure over the course of the pandemic, coming together to not only design, establish and commission a brand new laboratory, but to enhance the existing NHS Lab in order to upscale and maintain large volume testing for COVID-19. This includes the clinical liaison and advice provided both internally and at the national level. A large number of staff volunteered to work excess hours and extended working hours in order to ensure that all could access timely and effective diagnostic testing and advice.

Employee of the Year

Bernadette Finlay – Clinical Services Manager, Laboratory Medicine

Bernadette was the driving force behind the rapid upscaling of current COVID-19 testing capacity and the formation of the West Regional Hub for COVID testing. Working tirelessly for months over the course of the pandemic, often on her days off to increase our COVID testing capacity, Bernadette grew capacity from 300 samples to 3,330 samples per day. This included inputting to designing and commissioning a bespoke Laboratory for large volume COVID testing.

Her ability to maintain her composure under high stress and during periods of frenetic activity was second to none and instrumental to achieving something in 3 months, which would otherwise take 18 – 24 months.

Leader of the Year

Dr Ted Mullen – Head of Service, Medical Equipment Management, Medical Physics

When COVID-19 arrived, as the Head of Service, Ted took on so much more. He galvanised the Gartnavel General Team to use their innovative technical skills to repurpose anaesthetic machines into ventilators. He worked with the Louisa Jordan Hospital Team to medically equip the facility and make it fit for purpose. His leadership qualities, knowledge and expertise and can do attitude was recognised by the Scottish Government and as a result he was asked to direct the NHS Scotland project that was to result in the repurposing of approximately 200 anaesthetic machines into ventilators.

Innovation of the Year

Robin Dade, Kirsty Jones & Craig Paterson – Glasgow Royal Infirmary Nuclear Physics Team

The department successfully established the UK’s first routine Single Photon Emission Computed Tomography (SPECT) Coronary Flow Reserve (CFR) service. The service was set-up using a state of the art Solid State Gamma Camera (the first of its type in Scotland), and was done in collaboration with both GE Healthcare and Cardiology colleagues in Italy. This new service is now available to Cardiology referrers throughout the West coast of Scotland, from Dumfries and Galloway to the Western Isles. Establishing a SPECT CFR service has been critical in giving clinicians in NHSGGC an additional routinely available tool to aid with the assessment of diagnostically complex cardiac patients.

East Dunbartonshire HSCP

Team of the Year (joint winners)

Care at Home Service

This service entered the pandemic in a state of upheaval following a difficult review process and requiring the introduction of a new structure. They maintained support to customers throughout the pandemic and did not suspend or reduce a single package of support. Dealt with higher demand of community and hospital referrals. An anonymised customer survey indicated positive perceptions of the service.

District Nursing Service

The District Nursing service continued to visit vulnerable patients often the only service received by patients and families at the beginning of the pandemic. They provided emotional, psychological and spiritual support to patients and their families allowing care to be provided in the patient’s place of choosing. They demonstrated effective team working, resilience, flexibility and creativity to ensure safe, effective person centred care to meet the increased demands on the service.

Employee of the Year

Kerry Donoghue and Michelle Dalgarno

Kerry and Michelle were redeployed to support the setting up and running of the Kirkintilloch Covid Assessment Centre, including providing clinical induction to local GPs and providing a significant proportion of clinical shifts to assess extremely ill and deteriorating Covid patients during the first wave. They demonstrated extreme skill in developing safe and effective practices and procedures for the CAC. They provided enhanced clinical support to Care Home residents when homes were in active Covid outbreak during the first wave. Feedback from Care Home staff, GP’s and families is this this service was of significant value.

Leader of the Year

Vandrew McLean

Vandrew joined the HSCP in March 2020 and quickly made a positive contribution. She ensured that business support teams were mobilised effectively to support front line staff during these challenging times by supporting the set-up of the PPE hub, setting up a team to support the covid vaccination programme/testing, undertaking risk assessments and working with council colleagues across our buildings and putting in place arrangements to ensure these were safe places for staff to continue to deliver critical services

Innovation of the Year (joint winners)

Perinatal Project – Children & Families and Primary Care Mental Health

Working in partnership the mental health services and health visitors provided information sessions and access to an enhanced range of treatment options for new mothers to support children’s wellbeing.  They developed a project plan capturing a range of services that support mothers experiencing mild to moderate mental health difficulties in the post-natal period.  They provided new mothers access to group work, access to 1-1 sessions using tools to support mental health and wellbeing through universal services.

Paediatric Dental Team, Public Dental Service

The Public Dental Service provides care to children who have additional needs, medical conditions and extensive decay and who are at risk of high levels of associated pain. In order to alleviate this dental pain and discomfort, historically the best available option has been extractions under general aesthetic. However, due to the Covid pandemic and restrictions on access to theatre the team took the opportunity to look at innovative and alternative models of care that could improve child health and wellbeing allowing them to avoid a GA pathway and receive less invasive and more holistic dental care in a timely manner, in a local dental setting.

Volunteer of the Year

Public Service User and Carer Group

During the lockdown period the group supported the development and distribution of regular public health information through a monthly newsletter. The publication highlighted the spread and impact of Covid within and across East Dunbartonshire, promoting the community immunisation clinics and advised where to access the most up to date data and information towards keeping their families safe and well. The group developed a series of public health ‘Biteable’ social media videos; detailing crucial information for the local community, including changes and how to access General Practice. 

East Renfrewshire HSCP

Team of the Year

Care Home Assurance Team

From the beginning of the pandemic our commissioning team started daily contact with care homes.

When outbreaks started, it became clear they needed additional support. Many found themselves short of staff as they too became sick with the virus or were self-isolating/shielding.

Having identified the growing problem, the HSCP quickly mobilised and the Care Home Assurance team was created.

The team was made up of staff from a range of services including commissioning, nursing, rehab, social work and older adult’s mental health. The aim was to provide support to all 13 care homes in East Renfrewshire to help control any COVID-19 outbreaks, ensure preventative measures were in place and to bring health and social care services together to best support each home. 

Employee of the Year

Jennifer Clark – Business Manager for Recovery & Resources

Jennifer Clark’s role encompasses responsibility for premises, lead role for Health and Safety, updating and maintaining the Business Continuity in addition to having direct line management for nine members of staff.

Jennifer started the role in January 2020 and within two months the HSCP had moved to an emergency footing as the partnership responded to the pandemic.

She has worked closely with staff members to build and develop team work across the teams she has responsibility for, creating a “can do” culture where staff are keen to work together and engage in new approaches to support the partnership to achieve its key objectives.  

Leader of the Year

Mairi-Clare Armstrong – Governance and Systems Manager

Mairi-Clare manages over 100 members of staff. This includes the entire Business Support output for the HSCP, Facilities Management for Eastwood and Barrhead Health and Care Centres, HSCP Change Programme (now Recovery and Renewal), Information and Systems, Governance and the DMT Personal Assistants.

Mairi-Clare is the backbone of the HSCP, she helps everything behind the scenes work together and empowers her teams to deliver their own work to a high standard. While her normal role makes her invaluable to the HSCP, she has also been responsible for leading significant projects during the pandemic.

Innovation of the Year

Children’s Services Partnership, Enrichment Activity Programme

During the second lockdown the HSCP Children & Families service was worried about the young people known to their service, as they were spending lots of time indoors and had disengaged from learning, activities, clubs and their communities.

They wanted to deliver a project that would provide young people of all ages the opportunity to try new skills outside of their home, build confidence, encourage them to socialise again and to help them feel part of their community.

As a result the Enrichment Activity Programme was devised. The team went the extra mile at every stage of this project. They provided an enriching experience for the young people they support.


Local Staff Winners

eHealth Team – Setup and Management of Community Assessment Centres/Testing

This significant project needed to be set up rapidly through a collaboration of work by all of the eHealth team (Operations, Strategy and Programmes, Information Management and Health Records). Operations and telecommunications were pivotal in setting up a new call centre with all of the appropriate telephony and IT kit. The set-up had to be done in a way that utilised existing clinical systems capability to support the newly defined pathways – ensuring those patients requiring tests, admitted or remotely monitored were captured and managed accordingly. A completely new patient booking system which enabled patients to contact the Centre to change appointments or to email queries relating to the vaccine, where appropriate.  

eHealth Team – Setup and recording of Virtual Patient Appointments

The focus of this project was to rapidly accelerate the set-up, management and data recording of Virtual Patient Appointments for acute and primary care. This allowed optimisation of virtual patient appointment management including the delivery of 

  • ACRT management of referrals
  • Establishing processes for Patient Initiated Review.

This project was critical to the Board’s ability to maintain outpatient and GP appointments in response to the pandemic. 

This programme of work involved all eHealth teams including, Strategy and Programmes, Operations, Information Management, Information Governance and Health Records staff.

eHealth Team – contribution to the Board Covid Vaccination Programme

The eHealth team was pivotal in working with the NHSGGC Vaccination team to put the technology, telephony, reporting and for recruiting, defining working processes and training the contact centre staffing required to support the Board Covid Vaccination Programme. 

eHealth and the wider GGC vaccination team worked with NES to develop the Vaccination Management Tool which was rolled out across NHSScotland to record vaccinations across all settings. 

eHealth teams also supported the set-up of the vaccination centres for staff and the public without which the Board would not have been able to start the vaccination programme as swiftly as it did and to maintain it as efficiently as it is now doing.

eHealth Team – set up and management of Flow Hubs

This project involved the rapid Introduction of Patient Flow Hubs to direct patients to appropriate services to reduce unnecessary pressures on Emergency Department attendances. eHealth were key stakeholders in the redesign of urgent care pathways to direct patients to the appropriate service where this is clinically appropriate and safe to do so. A key element of the change was the implementation of a Flow Navigation Centre (Hub) to support the appropriate flow of patients.

Health Records played a central role in coordinating operational activity to ensure patients were booked in a timely manner. The collaboration and flexibility demonstrated by eHealth teams cannot be understated and formed a key part of the Board’s response to improving unscheduled care.

Estates and Facilities

Team of the Year

Inverclyde Royal Hospital Estates Team and Ross Campbell – Site Operational Estates Manager

The Inverclyde Royal Hospital Estates Team were faced with replacing non-compliant switchgear components to safeguard the resilience of the main hospital electrical supply to both critical and non-critical services on the site. Ross Campbell, Site Operational Estates Manager, and his team embarked on an extensive and very difficult programme of modernising electrical switchboard components. This project had to be carried out whilst the hospital was at full patient capacity, and at the height of the pandemic in 2020 which added another level of complexity. The team have shown a huge commitment to their roles and were acutely aware of the impact that would be experienced if the work was not carried out meticulously.

Employee of the Year

Mark McKaig – Coordinating Supervisor, Estates, QEUH

In a department which has endured significant challenges and change over the last couple of years, including through the COVID Pandemic, Mark has continually demonstrated his significant value to the Estates Team and has played a pivotal role in the evolution of the Estates department, who are widely respected throughout the campus for their committed, caring and professional approach.

Mark’s work ethos and approach to his day to day duties and responsibilities are exemplary and he sets such high standards in all aspects of his role, which has had a positive impact across the Estates Team.  

Leader of the Year

Billy Hunter – Deputy Director (FM & Corporate)

Billy displayed a level of leadership across Soft FM services during the COVID Pandemic, which was pivotal in ensuring these key services were supported to meet the demand and challenges faced, often changing on an hourly basis.

Over the last 18 months, Billy has developed an approach for his team, which has seen positive improvements across the full service, whether recruiting staff to support the increased cleaning requirement, sourcing cleaning materials, ensuring updated guidance was implemented and perhaps most importantly ensuring staff on the front line felt supported by their management teams.

The overall approach and impact of Billy’s leadership has seen improved staff morale.

Innovation of the Year

Tom Fulton – Assistant Head of Estates (North), Glasgow Royal Infirmary (proactive approach in the development of the GRI Museum Project

Tom Fulton has always used both his 30+ years’ experience and knowledge of the site to ensure best value with local projects and is considered an active participator in the development of the site and future investment.

Tom has also assisted and been very proactive in the development of the Glasgow Royal Infirmary Museum project which will allow both staff and patients to access the history of the historical site for now and the future. 

Tom who will shortly retire, is an ambassador of Glasgow Royal Infirmary and has always put patient needs and environment at the core of everything he does.

Volunteer of the Year

Kerry Johnstone, Alan Shaw, Matt McWilliams and Joe Kimmet – Assistant Technical Officers, Cowlairs Decontamination Unit

During the early stages of the Pandemic, the workload within the Cowlairs Decontamination Unit significantly reduced. All staff were offered the opportunity to volunteer to be reassigned to support other services, principally at Hillington Laundry where there was significant pressure on provision of services.

These staff volunteered to be reassigned, taking on the challenge of working in a different area and a different service at Hillington laundry, and assisting with the increased demand. This had a significant impact on the service, proving much needed support in the provision on laundry for patients and also scrub suits for relevant departments.


Team of the Year

Payroll Team

Since the start of the pandemic most services have experienced additional demands and pressures while also coping with the sudden shift in March 2020 from business as usual to living and working safely in a Covid world while still providing business critical services.

During this time Payroll Services has been one of the hidden hero services for the Health Board. Workloads across the service increased significantly, Payroll teams have been required to process several thousand additional temporary and permanent staff arrangements, over 6,000 new starts in one month. In addition there have been multiple pay awards, new terms and conditions, new service areas requiring support like vaccination services and the complexity of the Covid Recognition Payments, all of which added to the Payroll Services burden.

Employee of the Year

Fiona Buchanan

Fiona has been instrumental in the costings for the Covid-19 costs around Test & Protect, Vaccinations and Public Health. This has involved a lot of extra work and Fiona has showed great dedication and commitment throughout the pandemic. She has been the key link with all the corporate departments and her assistances has been invaluable to the Finance Team and the Corporate areas she deals with.

She has also been a great support to all the senior management team as there has been transition between roles. Fiona takes a very balanced view on issues and always considers both sides of an argument.

Leader of the Year

Elaine Dyer

Elaine has been the Senior Management Accountant in the Regional team through some particularly challenging times.

There have been many difficulties within the team which Elaine dealt with this admirably switching tasks between team members and engaging with her Principal Finance Manager and Head of Finance.

During the lockdowns and covid period Elaine encouraged her staff to meet weekly on a Friday afternoon for some downtime to help and encourage wellbeing within her team. These times seem to have been thoroughly enjoyed by her team.

Innovation of the Year

Alan Hynd

Value management is a national improvement collaborative that aims to test and spread an innovative model that supports clinical, care and finance teams to apply quality improvement methods with combined quality and cost data at team level to deliver improved patient outcomes, experience and value.

The collaborative, led by Healthcare Improvement Scotland’s ihub, working in partnership with NHS Education for Scotland (NES) and the Institute for Healthcare Improvement (IHI) launched in November 2019.

As part of the value management (VM) multidisciplinary team Alan spent a lot of time designing a process to quickly capture the required finance data for the VM box score.

Human Resources & Organisational Development

Team of the Year

Occupational Health Nursing Team

The Occupational Health Nursing Team led a significant piece of work in supporting all our staffs’ health and wellbeing through the last 19 months. Not only have the team continued to provide support on a personal basis to individuals and managing attendance they have also and were heavily involved in the early days supporting the Vaccination Programme and Fit Testing and providing advice and support to the staff for risk assessments. They continue to provide ongoing support to our staff with Long-Covid.

Employee of the Year

Allan Hughes

Allan has shown leadership and commitment in coordinating and supporting the Fit Test Programme for NHS Greater Glasgow and Clyde (NHSGGC). He has gained significant knowledge in the field and has provided advice and support through not only the Health and Safety Team but to Managers and Services throughout the Board.

Leader of the Year

Nareen Owens

Nareen as our Depute Director of Human Resources & Organisational Development has not only supported our overarching one team approach but has shown true leadership in supporting all of our teams to deliver our current services but also a range of new services to support COVID over the past year.

Innovation of the Year

Test and Protect

Steven Munce, Neil McGhie and Morag Kinnear along with others in recruitment and other teams helped set up the Test and Protect Team from scratch. Not only recruiting everyone but ensuring all the rosters and the systems were in place to support Public Health.

Volunteer of the Year

R&R Hubs

The Organisational Development Team initially helped to set up the R&R Hubs across all the main sites which included everything from organising the teas and coffees, organising furniture to ensuring that all the relevant staff support was put in place and they continue to support the Programme overall.

Inverclyde HSCP

Team of the Year

Care and Support at Home

Inverclyde HSCP Care and Support at Home service provides personal care and housing support to adults living at home, with the majority of service users being older people. The service works over seven days and includes Community Alarm and Technology Enabled Care which operates on a 24 hour basis.

Care and Support at Home staff continued to provide essential service to all service users from the start of the pandemic and at a time when there was little known about the situation or how long it would continue. Every member of staff knows how essential the service is for people at home and accepted the need to continue as normal in the face of this crisis.

Employee of the Year

Susan Lindsay – Nurse Team Lead, Primary Care Mental Health Team

When the Covid-19 pandemic arrived, Community Mental Health Services (CMHS) had to reconfigure to a critical Mental Health Hub. The purpose of this was to ensure reactive capacity for community urgency and prioritised scheduled service delivery in an accessible and sustainable way for more than two thousand service users.

Susan was pivotal in identifying and outlining the essential service areas at the initial outset of the pandemic. This led into the necessary conversations and planning with other CMHS team leads to establish the strategy, operationalise and ensure sustainability of the priority elements.

Leader of the Year

Kate Christmas – Service Manager, Childrens Services

Kate began her career in social work in February 2008. Her capacity to form strong and lasting relationships was a hallmark of her as a person and a professional. She has always appeared calm and serene and had been able to instil this in colleagues earning immediate respect of all who worked with her. In response to unprecedented recruitment challenges in Inverclyde over the past 18 months and in recognition of the increasing challenges for our new social workers, Kate established a local academy. This has helped to equip our newly qualified staff to the best possible standard as they embark on their career.

During the pandemic she displayed all of the qualities and attributes that are required by a strong and compassionate leader. Properly supported and nurtured staff in Inverclyde were able to maintain a high level of contact with service users throughout the pandemic. Sadly, our friend and colleague Kate Christmas passed away on the 14th of July this year after a very brief illness.

Innovation of the Year

Community Diabetes Team

Since the onset of COVID-19 in March 2020 the team reviewed their practices and ways of working, moving to more streamlined and digital processes. As part of this process they have taken forward and successfully piloted for Inverclyde HSCP, video consultation calls via the NHS Near Me / Attend Anywhere web-based platform. Their Attend Anywhere model focuses on people and processes, not just technology.

People have been seen more promptly and waiting times minimised. They have been more effective in reaching vulnerable people for example those with mental health issues and mobility issues and for people with a history of non-engagement with services. 

Pharmacy Services

Team of the Year (joint winners)

Pharmacy Critical Care Team

At the height of the pandemic the number of critical care beds increased 4 fold. Working collaboratively across sites the critical care team rapidly upskilled and trained pharmacy nursing and medical staff, highlighted and monitored medicines shortages and risks, reviewed their clinical service provision over 7 days providing leadership and expertise locally and nationally. The core team was supplemented by staff from a number of other areas who volunteered to be redeployed to support critical care either in direct patient care or in supporting roles.

The Vaccine Delivery Team

Vaccine delivery required a new way of working that crossed different teams and settings to provide pharmaceutical expertise, product stock management and delivery of vaccine to staff, care homes and community vaccination clinics. This was a true multi-disciplinary approach from pharmacists, pharmacy technicians, pharmacy support workers and administrative staff from across all areas of our service including, Pharmacy Public Health, Pharmacy Distribution Centre, Regional Quality Assurance and prescribing support

Employee of the Year

Denise Ferguson – Pharmacy Technician, West Dunbartonshire HSCP Prescribing Team

Denise is a Care at Home Pharmacy Technician who always shows care and compassion when dealing with patients, she goes above and beyond to help patients at all times. She is an integral part of the team. She liaised closely with the GP practices to ensure communication was maintained. She spent time supporting other team members, promoting their mental wellbeing and ensuring support available when people were struggling with workload. Denise is also the HSCP’s cold chain champion and had an essential role in the opening and running of 3 COVID vaccination clinics whilst maintaining her substantive post’s workload.

Leader of the Year

Dr Samantha Carmichael – Lead Pharmacist Clinical Trials/Research & Innovation

Sam is an inspirational leader of the Research & Innovation Clinical Trials Pharmacy Service. Her leadership skills have been outstanding over the last 18 months in dealing and responding to the impact of COVID-19. Sam has led the team setting up COVID-19 clinical trials in response to every stage of the pandemic; from community-based projects to researching suitable treatments for acutely ill patients in ITU to establishing crucial vaccine clinical trials. These studies were set up at a faster pace than ever seen before, which may not have been possible without the leadership, hard work, extra hours, expertise, experience and absolute determination.

Innovation of the Year

Patient Medication Visualisation Project from Central Prescribing Team

A prototype visualisation of medication history for patients attend epilepsy and difficult asthma clinics. It allows clinicians in a hospital setting to see the medication that patients have been supplied with in the community as an objective measure of adherence based on national prescription data. Generally, patient self-reported adherence to medicine is inaccurate and healthcare professionals tend to overestimate patient’s adherence. Improving adherence contributes to better health outcomes, reduces health system costs and improves the lives of people with chronic diseases. The project also provides educational resources and advice on how to use motivational interviewing to facilitate effective communication about medication adherence.

Volunteer of the Year

With grateful thanks to every member of staff who volunteered to work additional hours, to work flexibly, to work at home, to work at a different base or to work in a different role

Pharmacy Services do not use volunteers, however the Director of Pharmacy and Pharmacy Services Partnership Forum wished to recognise the contribution of all staff during the pandemic. The goodwill and exemplary professional behaviour exhibited by all staff ensured care for patients was not interrupted and that staff supported each other during these very difficult months.

Public Health

Team of the Year

Health Protection Nurses – Hilda Crookshanks, Kate Murphy, Kary O’Brien, Charmaine Pearson, Juliana Pereira, Caroline Scade, Jacqui Shookhye-Dickson and Joan Wilson

The HP Nurses have played a pivotal role working across health protection and the test and protect service throughout the pandemic. They have worked tirelessly providing expert advice to care homes, NHS colleagues, HSCPs and the public, to name but a few on all aspects of Covid – from managing clusters and outbreaks to contact tracing, vaccination and everything in between.

Employee of the Year

Janet Campbell – Bank Registered Nurse

Janet Campbell manages the NHS staff Covid testing service which has been running since the start of the pandemic. Her hard work, commitment and flexibility means that this testing service, based in the West ACH is available seven days a week.

Leader of the Year

Cath McFarlane – General Manager, Test and Protect

Employed 19 team leaders and two service managers, the majority of whom are from the private sector and helped create a vision and a goal of the Test and Protect service within GGC. In a short period of time created a service consisting of approximately 200 staff with a family feel – all of whom are on fixed term contracts and had them working to every NHS value. Has shown an open door policy and has been there for each tracer, team lead and service manager when they are at their lowest, even picking up the phone to contact trace herself.

Innovation of the Year

Test and Protect Staff Forum. Developed by Bryan Forbes, Yvonne McDowall, Wallace Gray, Adam Shearer, Martin Mcerlean, Jason McGinlay and Cath McFarlane

The weekly staff forum was created to provide stronger communication between contact tracing staff and the leadership team. It provides a ‘one stop shop’ to improve communication across the Test and Protect service as key information was scattered across separate team channels and chats and difficult to find. Missing these important pieces of information, e.g. changes in policies and procedures, could negatively impact on the outcome of a call to a patient. The forum empowers contact tracers to bring their ideas and vision to improve the service.

Volunteer of the Year

Staff who worked in the R&R Hubs – Jackie Sands, Jane E Grant, Lesley McBrien, Debbie Nelson, Barry Hope, Lisa Buck, Margaret Comrie, Mhairi Shepherd, Liz Donaghy, Fiona Mclean, Louise Logue, Agnes Rowland, Heather Hopkins and Martin Patterson

The R&R hubs provided a safe & secure non clinical environment for staff to rest & recuperate during the height of the pandemic. This service was open 24/7 for the first 6-7 months. The public health staff provided a listening ear and were able to signpost staff to support services as required or requested. They also provided staff with the opportunity to engage in activities that supported good mental & physical health. Relationships with staff were built on trust, confidentiality, friendship & respect & this resource was very well received.

Regional Services

Team of the Year

Renal Transplant Team

During recent uncertain and stressful times, Renal Transplant nurses were meticulous in their care of patients who were isolated from their families in hospital. The Renal Transplant Team went on to perform one hundred transplants between March 2020 and the start of December 2020, including twenty–five living donor transplants, with no cases of nosocomial coronavirus infection despite the highest prevalence of COVID-19 infection in Scotland in both the Glasgow community and the QEUH. These achievements all took place in the context of huge pressure on the team as a result of sickness absences, including cases of COVID-19 amongst unit nurses, COVID-19 related absence due to self-isolation and childcare.

Employee of the Year

John Martin – Haemodialysis Support Worker, Inverclyde Royal Infirmary

During the initial outbreak of Covid-19 John consistently worked above and beyond the remit of his role within the Dialysis Unit at Inverclyde Royal Infirmary. Throughout the outbreak he not only performed his role to the highest standard, but consistently provided a reliable and supportive influence towards his colleagues at a complex and challenging time.

Over and above this John supported patients out with the unit, including those who were either Covid-19 positive or who were shielding without any family support. In practice, this comprised grocery shopping, collecting prescriptions, assisting with documentation and any other requirement patients had including helping to look after one patient’s beloved dog.  

Leader of the Year

Judith Roulston – Team Leader, Critical Care Outreach and High Acuity Service, Beatson West of Scotland Cancer Centre

In response to the Covid-19 pandemic and to allow more patients to remain on-site at Gartnavel General Hospital in the absence of on-site critical care, Judith quickly set up and established the Beatson High Acuity Unit (HAU) and Critical Care Service as a safe and effective service for unwell Haematology and Oncology patients being treated at the Beatson West of Scotland Cancer Centre.

The outcome of Judith’s outstanding leadership and the actions of her team resulted in providing a higher level of patient care at an unprecedented time of concern.

Innovation of the Year

Plastics Trauma See and Treat Service

In order to reduce their risk of coming into contact with patients with Covid-19 and to ensure that patients remained outside the main hospital building at Glasgow Royal Infirmary, a joint Trauma Assessment Service was set up in collaboration with Orthopaedics using an outpatient facility in the Gatehouse building. A joint trauma assessment service had been considered for a long time, however it took the emergence of COVID-19 for the Plastics Trauma See and Treat Service to be set up and become operational in a matter of days. This was down to outstanding leadership, collaboration and first class team-based working.

Renfrewshire HSCP

Team of the Year

Care at Home

Health and Social care should enable people to live the lives they choose in the best way possible.

Care at Home has represented HSCP’s vision in the most extraordinary way over the past 18 months, operating tirelessly to support vulnerable people against the uncertainty of a pandemic.

This team wouldn’t class themselves as special if you were to ask, they would simply just tell you that they are doing the job they love. That’s what makes them special.

Employee of the Year

Patrick Christie – Facilities Support Worker

Patrick or ‘Pat’ as he is well known is a ‘one-man team’. He does his job without any qualms and complaints. I have never seen him saying no to anyone, even if there is something that is beyond his role he would happily agree to find a solution. He treats professionals, patients, carers, and members of the public with the same regard and respect.

Everyone who enters Renfrew Health & Social Work Centre knows ‘friendly Pat’. He is a star who needs to be acknowledged for altruistic efforts!

Leader of the Year

Madeline Wilson – District Nursing Team Leader

Madeline has led the District Nursing team through one of the most challenging and demanding times within nursing. Over the past 11 months, Madeline has been the only Team Lead for all of the district nurses within Renfrewshire and she has demonstrated tenacity and resilience in the face of adversity.

Madeline is dedicated to the district nursing service and passionate about ensuring that nurses are supported to deliver person centered care.

She is the epitome of resilience and has the ability to manage challenging situations with care and compassion.

Innovation of the Year

Learning Disabilities Digital Transformation Project

In a year that has been challenging for everyone, Renfrewshire Learning Disabilities Service (RLDS) worked hard to find alternative ways to connect with individuals and provide support for those who access the service.

Staff tackled the challenges to make sure that our supported people had the opportunity to try new activities and stay connected in a meaningful way.

Which in turn, supported their parents and carers to have valuable respite from their caring responsibilities during this unprecedented time.

Volunteer of the Year

Jim and Anne Devlin

Both Jim and Anne deliver food from the foodbanks throughout Renfrewshire to households. Jim also picks up medication from Pharmacies.

They truly are selfless, caring, non-judgemental individuals with a strong sense of community who give so much of their time and energy.

There have been many times when they have put their own lives on hold to help those in need and this should be rewarded in some way.

At a time when others were staying at home, they were out in the communities helping those in need despite a global pandemic!

Chief Officer’s Award

Care Home Multi-Disciplinary Team

This group of people responded instantly and continued to input into a crisis situation within one of the Renfrewshire care homes, which unfortunately suffered a significant COVID-19 outbreak affecting almost 80% of its staff and over 90% of their residents.

This was very much a crisis situation with the home requiring immediate and sustained support to ensure that the residents whom many were symptomatically unwell due to COVID continued to receive the best care.

All worked to provide direct patient care and to support our care home colleagues which without the support of this group of staff the residents would have been all at risk.

Specialist Children’s Services

Team of the Year (joint winners)

Specialist Eating Disorders

Connect ED is the specialist eating disorders team in CAMHS. The team support, deliver and evaluate evidence based treatment for young people suffering from eating disorders in GGC.

Throughout the pandemic the team worked tirelessly to find ways to provide treatment for families using digital resources, adapting well to this new way of working. The team continued to deliver evidence based treatments and developed groups aimed to support the increased number of referrals. Altogether it has shown that CAMHS works well together and pulls on all the skills and expertise within the team.

Tier 4 Admin Staff West Glasgow

Tier 4 admin hub were put together a number of years ago when staff from different teams across Specialist Children’s Services came together to form the Tier 4 Hub.

Over the last year the team demonstrated commitment to their roles. Staff are all very caring towards each other and will often check up on each other even after work if it is felt someone needs it. It feels a very safe place to work as staff trust each other.  

This team plays a vital role in supporting all the teams at tier 4 and have done so throughout Covid-19 – they have pulled out all the stops to support everyone and have looked after each other.

Employee of the Year

Jacqui Ely

Jacqui Ely joined the team at Skye House two years ago as a Ward Clerk Since that time Jacqui has excelled in what she does in the ward with both staff and patients. Jacqui is very creative and has transformed the ward with pictures and staff boards and has made the ward a much more welcoming place for young people and their visitors. We have had very positive feedback from patients and their families about how welcoming Jacqui makes them feel when they come to the ward and ensures they have what they need and is a friendly and extremely helpful person for those who come to the ward in an often distressed and emotional state. 

Innovation of the Year

Acute Paediatric Psychology Team

Paediatric Psychology delivers psychological assessment and therapies to children, young people and families under the care of the RHC experiencing psychological/mental health difficulties as a result of their medical condition or treatment.

With the onset of COVID-19, the Paediatric Psychology team recognising the considerable psychological strain the COVID pandemic placed on staff across the whole hospital, the team gained support from SCS management to divert some of their time to staff support. Staff were supported to manage the stress and distress of their jobs and many fed back that the tea break talks had been invaluable in enabling them to continue delivering high quality care to their patients.

West Dunbartonshire HSCP

Team of the Year (joint winners)

West Dunbartonshire Residential Care Team for Older People

Care Homes faced immense pressure during the pandemic, always striving to strike the right balance of keeping people safe while supporting them to live fulfilling lives through person centred care. In response, the teams rapidly adapted their practices, working tirelessly to accommodate new guidelines and policies in a constantly evolving situation. Together they learned, shared and supported each other through a range of emotions – sadness, loss, anxiety and fear of the unknown – but at all times their primary focus was keeping safe the vulnerable residents in their care.

They embraced technology as a way to stimulate and promote the wellbeing of residents, creating a Facebook page, WhatsApp groups, composing newsletters and using Zoom to ensure regular contact with families.

West Dunbartonshire Care at Home Team (including Home Care, Sheltered Housing & Community Alarms)

Care at Home services are integral to the HSCP’s commitment to support people to live well independently in their communities for as long as possible. So when the COVID-19 pandemic took hold the Team’s biggest concern was the equally virulent spread of another scourge for their shielding clients – loneliness.

Cut off from trusted carers and neighbours, their isolation inevitably took its toll on their mental health. But thankfully, they would soon find that they are not alone.

The response from the Home Care, Sheltered Housing and Community Alarm teams was a collaborative approach, working with partner agencies and family members to ensure that services could be targeted to those most in need.

Employee of the Year

Denise Ferguson – Primary Care Pharmacy Technician

Resilience and resourcefulness, care and compassion. Such qualities were needed more than ever during this turbulent Covid era and Denise Ferguson displayed them all with unstinting commitment to supporting her patients and colleagues alike.

Her quick response in the early stages of lockdown ensured that local teams had the resources required to work remotely and maintain strong communication links with GP Practices.

In addition to her role as a Care at Home Pharmacy Technician, Denise played an integral part in setting up and running three Covid vaccination clinics in West Dunbartonshire, ensuring that the “cold chain” protocols for the vaccines were maintained.

Leader of the Year

Heather Caughey – MSK Physiotherapy Team Leader

It’s during tough times when great leaders are defined and Heather Caughey undoubtedly rose to the challenges posed to her MSK Physiotherapy service during the pandemic.

Accepting overall responsibility for establishing a functioning face-to-face MSK service at the Louisa Jordan Hospital, she identified, co-ordinated and monitored all of the practical arrangements. This included selecting and moving staff, equipment, clinical notes and students to the newly set up facility.

She also co-ordinated the de-commissioning of the service in a very short time frame when the Hospital closed.

Without exception, those redeployed to work under her leadership in the Louisa Jordan found it a rewarding and enjoyable experience.

Innovation of the Year

Digital Developments within MSK Physiotherapy

For a service that epitomises hands-on care, the sudden onset of social distancing restrictions posed huge challenges for the MSK Physiotherapy Team.

A positive “can do” attitude and willingness to learn new skills was at the heart of the team’s swift and innovative response, embracing technology to create new opportunities to deliver modern quality care.

Digital capabilities were developed, not only for patient consultations but also a wide range of activities including the creation of a Covid Clinical Pathway to share knowledge and wellbeing resources.

These “best practice” elements now feature as part of a comprehensive digital strategy employed across the wider NHS community.

Women & Children’s Services

Team of the Year (joint winners)


Throughout the past 18 months the Royal Alexandra Hospital (RAH) Community Midwifery Unit have worked exceptionally hard to provide excellent care to mums, babies and new families during the pandemic. Adapting to closures of their department and supporting other departments not only within the RAH maternity unit but the other maternity sites across NHSGGC as well. The team acted and adapted quickly to working in unfamiliar areas, to new pathways and processes and making full use of new technology via video/telephone appointments which allow them to keep in contact with their patients and families.

Acute Paediatric Physiotherapy Service

The Acute Paediatric Physiotherapy service within the Royal Hospital for Children (RHC) responded with initiative, efficiency and professionalism as the Covid-19 pandemic unfolded. They quickly shifted working practice for outpatient services to virtual and telephone using near-me, supported MDT clinics using near-me, liaised with and supported adult colleagues, set up training for all Paediatric staff on proning, manual handling and adult respiratory skills, and ran practical sessions on donning and doffing PPE to other AHP colleagues within RHC.

The team also prepared and delivered online training for colleagues across Scotland and the RHC has been recognised as one of the leading sites in virtual student placements and the benefits of peer supported learning throughout the Physiotherapy profession.

Employee of the Year

Debbie Harrison – Senior Staff Nurse in Paediatric Haematology

Debbie Harrison is in the team looking after children with malignant haematological and oncological diseases and children undergoing the Stem cell transplant process.

As a caring and compassionate nurse who works hard to ensure that children with leukaemia receive the best care possible, Debbie has maintained a positive outlook and supported and encouraged others despite the department going through touch changes and challenges over the last 4-5 years. Debbie has faced challenges from the children’s hospital to the adult hospital, staffing shortages and the added burden of caring for very immune compromised patients through the pandemic with a smile and always has an encouraging word for others.

Claire Rowan – Practice Development Midwife

Claire Rowan is a Practice Development Midwife who created and rolled out an induction programme for Newly Qualified Midwifes (NQMs) that was adapted specifically for COVID restrictions, and managed to deliver the whole programme despite COVID and all of the restrictions and pressures that came along with it. Moving the programme from what was initially face-to-face education in the QEUH Teaching and Learning Centre, to a hybrid of small learning groups and flexible e-learning in 2020 and 2021.

Instead of attending 75 hours of lectures, NQMs now attend 24 hours of interactive education, and complete a comprehensive e-learning list.

Leader of the Year

Jennifer Johansson – Charge Midwife Princess Royal Maternity Unit

Through the COVID pandemic Jennifer Johansson took notice that midwives were experiencing change at a significant pace and facing incredible challenges both within and outwith their working environment, and decided to do something about it. Jennifer commenced a project in October 2020 to enable the senior labour ward staff to facilitate time for staff to concentrate on their wellbeing and wellness at work. The aim was that a minimum of 50% of midwives on shift would receive a 10 minute wellness break in a designated wellness room in the labour ward. The outcome was achieved with well over 50% of staff benefiting from a wellness break and excellent feedback from staff using the facility.

Innovation of the Year

QEUH Ward 48 Antenatal Ward

A new patient centred ‘Outpatient Induction of Labour’ service was introduced during the pandemic, with the aim to reduce hospital admissions, reduce the caesarean section and assisted birth rate and provide women with an innovative safe method of inducing labour and then safely go home to be with their families and return the next day.

This was a very challenging service to set up initially but with head-strong determination and unbelievable team work and motivation the QEUH Ward 48 team are now seeing the results. The process has had a 96% success rate and women are able to transfer to labour wards to have their waters broken without the requirement for an inpatient stay, without requiring drugs and with minimal discomfort.

Volunteer of the Year

Michelle McMillan – Medical Secretary, Renal Department

Michelle was approached at the beginning of the Pandemic with a request to set up a robust admin system to book in Covid vaccine appointments for Medical, Nursing and Clinical Staff members in the Women’s and Children’s (W&Cs) Directorate. Michelle embraced this request, learning the new technology and setting up a Microsoft TEAMs page with an excel file recording all staff bookings. She worked from home outwith her normal working hours, at weekends and late into the evenings to book in staff to the appointments as they became available as well as phoning staff members advising them of their appointments whilst answering any queries they had. 

Rights of the Child Award

Morag Wilson and the RHC App Development Team

Paediatric Consultant Dr Morag Wilson along with Coral Brady, Seona Hamilton, Melville Dixon, Graham Bell and Geetika Kumar at the Royal Hospital for Children have worked to develop an app for parents and carers that provides a wealth of information for children’s health.

The app and accompanying webpage not only give advice about how to access care for different situations, but also what to expect when visiting the Royal Hospital for Children (RHC) and information on common childhood issues such as earache, fevers and temperatures and coughs and colds.

The app was developed with parents, carers and children in mind, understanding that it can be very stressful when a child is unwell.

Directors Award

Conor Doherty – Consultant in Paediatric Infectious Diseases

Conor Doherty has been awarded the ‘Directors Award’ in the Women and Children’s Directorate in recognition of his exemplary performance and behaviours, playing a pivotal part in meeting our goals, driving our positive culture and moving the Directorate forward safely through Covid.

Throughout the pandemic Conor has played the lead role in ensuring that the Royal Hospital for Children (RHC) is in a strong position to deal with the pandemic whilst maintaining a safe clinical environment for the children, families and staff. Conor has taken on a key leadership role, keeping the whole clinical team informed of the most recent developments in epidemiology and national standards such as with PPE and infection control measures throughout.

Further information on the main award categories

Team of the Year

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Employee of the Year

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Leader of the Year

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

Innovation of the Year

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

Volunteer of the Year

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

gold and silver stars

Staff Awards for 2021

For the first time in two years, NHSGGC staff came together (virtually) to celebrate the success of our teams in delivering outstanding patient centred care and some fantastic projects, despite the COVID-19 pandemic.

Hosted by the National Clinical Director, Jason Leitch, the Celebrating Success Staff Awards allows us to thank our amazing staff and recognise teams and individuals who have gone the extra mile in the most challenging of circumstances.

Congratulations to all the winners and nominees.

View all the award winners

These prestigious awards are for individual members of staff, teams or projects that have identified ways to deliver improvements that benefit patients and service uses, colleagues or NHSGGC.

There are 8 categories in our Excellence Awards and the awards were presented at the Celebrating Success Awards on 23rd February 2022.

You can find out more about each of the overall winners via the video links below. Congratulations to all the winners and nominees.

Excellence Award Winners 2021

Excellence Award Nominees 2021

Our dedicated teams and individuals are nominated for NHSGGC Excellence Awards by patients, visitors and staff. All of our staff have gone above and beyond in the past 18 months and we asked to hear about your experience of outstanding care and for your nominations.

The nominees in each of the categories, are listed below:

Better Care

This award recognises staff who provide and contribute towards incredible patient care improving everyday practices across NHSGGC.

Better Care Nominees

Community Assessment Centres/Testing

At the start of the pandemic, it became clear that those who became very ill with Covid need a place where they could be seen and assessed safely and away from non-Covid patients.

Our Community Assessment Centres were created. This significant project required input from all of the eHealth teams to ensure the centres had all the necessary telephony and IT kit. They also needed to be set up very quickly.

eHealth teams responded to the needs of the service, working above and beyond to introduce new processes  to book in Covid patients outwith hospital settings. The staff showed immense flexibility and changed their hours of work and their roles.The success of the CACs was due to the commitment, flexibility and team working across eHealth to support the Board in its response to the pandemic.

Medical Equipment Management

The speed of the Covid pandemic meant the NHS had to react quickly to the challenges.

The Medical Equipment Management team did just that. In March 2020 it was clear that we needed to increase our capacity to treat those who would inevitably become very ill with Covid.

The team used their technical expertise to convert 163 anaesthetic machines within days so they could be used as ICU ventilators. This was repeated for infusion pumps, ultrasound scanners, renal dialysis equipment, blood pressure monitors and thermometers. In total they configured 4200 pieces of equipment needed for Covid patients.

They also rolled up their sleeves to support the increased critical care pressure – volunteering to move from a five day a week operation to seven and volunteering willingly.

Queen Elizabeth Frailty Team

Queen Elizabeth Frailty Team has been running for six years and aims to improve outcomes for older adults and reduce the time they need to spend in hospital.

This has been successful and they managed to increase the proportion of patients discharged in less than 48 hours.

They also use imaginative ways to make a hospital stay more comfortable and the environment better for patients – through artwork, memory boards, ipads. They even created a 6m frailty therapy walk along the river Clyde- with places that patients would recognise around Glasgow.

Their relationships, their direction and the way they work and collaborate mean that they have been far bigger than working as individuals – and our patients have reaped the rewards of this.

Frailty at the Front Door

The Frailty at the front door team was faced with a great challenge – to increase same day discharges for patients coming into the Queen Elizabeth with frailty issues. Patients are usually happier at home and recover better in their own environment.

The aim was to increase same day discharges from 15% to 25%.

During a week of rapid change – they worked with AHPs, pharmacy and mental health staff, nurses, ED Consultants and social work to ensure 12 hour a day cover, moving away from the 9-5.

The team worked together with a collective aim and shared values and managed to overcome a number of logistical challenges to ensure that care was delivered in a timeous, person-centred fashion.

The final outcome saw 30% of patients discharged within 24 hours.

Better Health

This award commends staff who have implemented an initiative to improve the health and wellbeing of patients, the public and/or staff.

Better Health Nominees

West of Scotland Specialist Virology Centre

When Covid emerged in early 2020, the team at the West of Scotland Specialist Virology Service realised they would be at the forefront of testing for this new virus.

The team quickly set to work to ensure they had the right equipment to test for the virus and then developed a new test to detect it. At first they were carrying out tests for 75% of Health Boards.

Now, the lab is testing 1,500-2000 samples a day with a turnaround time of less than 24 hours. The team expanded their hours from 9-5 to 8-10 at short notice to meet demand and one person even came out of retirement to help.

The virology lab has been central to our pandemic response and has offered a very high quality service that clinicians – and patients – have relied heavily upon.

Tracy Brown

Tracy Brown is a Prescribing Support Pharmacist, based in the south side of Glasgow.

Recognising the needs of a large group of patients in the Govanhill area with chronic pain, she set up a Pharmacist Led Pain Clinic, accepting referrals from GP practices, using telephone appointments and online/ printed self-help material.

This was all done during the pandemic and while working from home, linking in with the Advanced Practice Physiotherapist, Links Worker and aYoga Pain Specialist.

The focus was on pain education and promotion of self-management of pain to help minimise prescribing of analgesics and to improve patient safety.

Outcomes from the project include reduced use of opioids, patients pain scores reducing by an average of 3 (on a 1-10 score) and a 36% reduction in GP appointments for pain issues from the previous six months.

OPMH Mental Health Physiotherapists

As physiotherapists specialising in mental health, Angela and her team work regularly with service users who have a diagnosis of dementia. The main referral reason is due to falls and mobility issues.

There is a recognised exercise programme in existence, but the team recognised that many patients with dementia had difficulty following this, so they set about devising their own.

The worked with experts both within and outside the Board to get it right, looking at all aspects of the design including colours, colour contrast, layout, font size and type.  

Feedback from the new programmes has been overwhelmingly positive – from across the UK. Word has spread – as far at the States, with families and professionals recognising this great example of patient-centred care.

Vaccination Programme

Vaccination has been the buzzword of 2021 and NHSGGC’s rollout has been a massive undertaking.

The eHealth team was pivotal to this – working with the wider vaccination team to put together the technology, telephony, reporting and contact centre staffing required to support our programme. This included establishing a contact centre at very short notice.

It was also necessary to recruit staff, train them in the new system so they were able to deal with calls, book appointments and answer thousands of email enquiries.

The collaboration, flexibility and workload associated with this project cannot be understated and formed a key part of the Board’s response to the pandemic. 

Better Value

This award is for staff who have increased efficiencies taking a new approach to work making better use of resources.

Better Value Nominees

Communications and HR – COVID response

One of the significant challenges of the pandemic was the lack of information about the virus, how it should be treated to best effect, and what it meant for our staff, their families and their patients.

The Communications and HR teams swiftly came together to formulate a process for rapid, real time employee communications and engagement to ensure that staff could retrieve the information they needed, when they needed it in the easiest possible way, but that there was also a mechanism by which staff could engage with decision makers in the Board so they could understand quickly what the ever changing roles they were undertaking required of them and likewise, where to go for help and support in the midst of a crisis.

With that, the all employee COVID dedicated email message service and COVID-19 web portal was created. The latter still remains in use and was utilised by Health Boards across Scotland as best practice and a useful guide for their staff. Feedback has been hugely positive and the resource has been massively well utilised throughout both NHSGGC and across Scotland.

Patient Flow Hubs

Patient Flow Hubs were introduced as part of the redesign of urgent care pathways so that people who visit our Accident and Emergency Departments (EDs) could be directed to the appropriate service where it is clinically appropriate and safe to do so.  A key element of the change was the implementation of a Flow Navigation Centre (Hub), which resulted in less clinically inappropriate attendances to our EDs.  Utilising the Adastra system, which reflects types of attendances coming via the Hub, a constant review of call statistical analysis was utilised to ensure appropriate resources in place to manage high call volume periods.

This centre was set up in a particularly rapid timescale, collaboratively by eHealth teams who established a project approach to putting in place the necessary call centre accommodation, IT Kit, Telephony, data analysis and reporting. From initial recruitment to training to go live, eHealth teams worked together to rapidly establish the centre and Health Records co-ordinated all of the operational activity, training and support in the new roles to ensure patients were booked in a timely manner 24/7.

Rheumatology AHP Team

During the COVID-19 pandemic, waiting times for rheumatology patients to receive treatment from physiotherapists and occupational therapists were escalating as they couldn’t be seen face to face in a hospital setting.

While remote consultations were brought online, it became clear that patients needed to be seen face to face to assess more accurately and provide better, more successful treatment to improve their quality of life.

A one stop face to face clinic was set up at the NHS Louisa Jordan meaning that physios and OTs could assess the patient jointly and resolve several issues in one appointment.

This new approach rapidly reduced waiting times and 67% of patients said they were satisfied with the new model of care and the team received a lot of positive patient feedback such as how organised, friendly, happy, quick and efficient the process was, which was a great result for the team.

Better Workplace

This award recognises the often unseen work of our staff who help make NHSGGC a better workplace, improving the culture and supporting colleagues.

Better Workplace Nominees

Barr Street CAC

In March 2020 thanks to the swift launch of Community Assessment Centres across NHSGGC, we were able to manage the flow of potential COVID-19 patients into our hospitals and GPs and minimise the risk of transmission. Barr Street was one of the first of such centres and the team there, made up of volunteers, had a huge impact on what would turn out to be an extremely important tool in the fight against COVID-19. The multi-disciplinary approach which saw teams working in a fast-paced, unknown and constantly evolving situation help reduce demand on hospital services and GPs and ensured those patients with COVID-19 symptoms were effectively managed without risk to others.

Human Resources Directorate

As resources shifted to meet new requirements during the height of the pandemic, so too did the demand for staff. At times the recruitment team were processing for 24 hours per day as they managed to employ staff for roles from estates, nursing, medical, test and protect and the vaccination rollout programme, among others. Whether onboarding, training or supporting the new workforce, there was no single team across the Human Resources Directorate which didn’t contribute to the effort and throughout the directorate has helped create new approaches and ideas which have modernised NHSGGC’s approach to recruitment, helping to maximise the pool of candidates available.


Over the past 20 months, there has been unprecedented change across our sites. There were no standard operating procedures for COVID-19. As such we’ve all had to change the way we work, but perhaps none more so than facilities teams who’ve been at the coal face throughout – supporting all other staff, ensuring the latest guidance on cleaning, PPE, pathways and protocols were being implemented. From the catering teams feeding staff and patients, to the porters, domestics, helpdesk and back office support staff – everyone in the facilities team at the QEUH has played a central role in ensuring we’ve been able to continue delivering person centred care throughout this pandemic.

Virtual Patient Appointments

With a huge increase in the demand for virtual services almost overnight, the eHealth team had the colossal task of ensuring acute and primary care services had the equipment and capabilities to deliver virtual consultations. This was crucial in allowing teams to look after patients while also keeping them safe from COVID-19. Since the beginning of the pandemic the system has been rolled out to thousands of services across acute and primary care, and is now used a regular means of delivering person care alongside telephone and face-to-face consultation. The role of the eHealth team in delivering this important service cannot be understated.

Global Citizenship

This award recognises staff who have travelled overseas to provide healthcare and/or education in developing countries or countries in crisis.

Global Citizen Nominees

Danny McInally

SAC Danny McInally is an RAF Regiment Gunner with 603 (City of Edinburgh) Squadron of the RAF Reserves.

This year Danny was mobilised and deployed to Romania on Operation BOLOXI. The detachment of four Typhoon fighter jets from 135 Expeditionary Air Wing (EAW) was based in south east Romania.

Deployed for five months, the EAW has been working alongside the Romanian Air Force to police the skies over the Black Sea. The RAF aircraft deployed to Romania were part of the UK’s contribution to reassurance measures, and to ensure the operational capability of NATO’s eastern flank. The Air Policing mission demonstrates NATO’s flexible capabilities and readiness, underlining the commitment of Allies to each other.

During the deployment Danny worked as part of a Flight (around 35 Gunners), ensuring that everything from the Typhoons flying, Engineers servicing the aircraft, to the Chefs feeding the detachment personnel, could operate without threat from possible adversaries.

Stuart Watson

Stuart Watson, Clinical Director for plastic surgery at GRI, has dedicated many hours of his personal time, both from home, and travelling to different countries in Africa, using his skills as a plastic surgeon, but also fund raising alongside this work.

At the start of COVID Stuart started running weekly one hour educational webinars from the Canniesburn Unit. For a year, these were hosted every week, and more recently every two weeks. This was initially designed to provide teaching for their own trainees, but the webinars became hugely popular and have consistently attracted international audiences averaging about 200 colleagues, from 30 to 40 different countries. There is a strong audience from Africa and the Middle East, including countries such as Yemen and Syria, where medical educational opportunities are scarce at present and outside contact is valued.


This award recognises nurse(s) who demonstrate the best qualities of patient care and the ethos of nursing.

Nursing Nominees

Tissue Viability Team

The Tissue Viability Team (TVT) have set the highest standards of care, will managing the challenges of having part of the team redeployed to the ITU due to Covid. During a time where referrals increased the team created and implemented 42 service development initiatives to improve patient care. These initiatives included managing moisture, mattress safety guidance and product guidance for wards to help clinical staff choose form a selection of wound products and were designed to support clinical staff and ensure patient care was consistent and to the highest of standards. This approach led to successes such as a 100 per cent reduction in patients developing moisture damage and an 82 per cent reduction in the need for advanced wound care for radiotherapy. The development of a patient self-care information leaflet reduced pressures on district nurses and allowed them to prioritise their caseloads for those who could not self-care.

Elective Orthopaedic Nursing Team GRI

As the COVID-19 pandemic took hold, the Elective Orthopaedic Nursing Team adapted to turn an elective surgical ward into a COVID-19 ward, quickly learning new skills and knowledge which underpinned the delivery of excellent care to all patients. The team continually proved themselves to be invaluable to NHS Greater Glasgow and Clyde, tackling the enormous challenge of COVID-19, while bonding and carrying each other through the most difficult time of their nursing careers. The team have now refocused and switched back to their surgical nursing roles seamlessly, despite having no time to stop and recover from the impact of the previous 14 months.

Ward 5C and D nursing staff QEUH-Infectious Diseases

In January 2020, it became clear to the infectious diseases inpatient service for GGC at ward 5C of QEUH, that they would need to be prepared to manage potentially significant numbers of patients with Covid-19. The infectious diseases nursing staff, put patient’s health before their own before it was clear just what the impact of Covid-19 would be, while helping to inform the patient pathways and clinical care for the first Covid-19 patients, while emotionally supporting isolated patients and their families.

Throughout the pandemic, this team have continued to adapt, while demonstrating the highest standards of nursing.

Gorbals Health Centre Treatment Room Nursing Team

The team at the Gorbals Health Centre Treatment Room, particularly Gayle, provided an exceptional treatment plan for a patient, who believed she was facing a possible amputation because of damage to her legs. This transformed her quality of life in just 12 weeks, following four years of frustration and trying to manage pain.

Gayle instilled hope in the patient that she could still make a full recovery and stayed with her on every step of her journey, showing compassion, dedication, with her abilities reducing anxiety. Gayle was supported by an excellent reception staff team, an efficient appointments system and a friendly although professional approach.

The patient said Gayle has given her “a new lease of life”, which has seen her successfully apply for a new job.


Recognising people who go the extra mile contributing tirelessly and providing outstanding help and support for the benefit of others.

Volunteer Nominees

RAH Volunteer COVID Response Team

At the height of the COVID-19 restrictions, the RAH Volunteer COVID Response Team played a crucial role in delivering essential items to inpatients, with visiting restricted.

The Befrienders service has supported patients and their loved ones throughout the pandemic, with volunteers being continually praised for their reassuring and caring nature, hard work and professional manner, at a time when the community needed them most.

Volunteers worked tirelessly to deliver parcels of personal items to wards, helping to keep lines of communications open between families, loved ones and those isolated in hospital and providing comfort.

R&R Hubs Volunteers

Staff R&R Hubs were set up at the start of the pandemic to support staff and help them unwind from the pressures they were facing as frontline workers. Volunteers organised by the Volunteering Service, including 100 volunteer airline staff from ‘Project Wingman’, joined staff in operating the Hubs, providing a friendly ear and cup of tea whenever needed.

The volunteers provided 24/7 cover during the toughest months of the pandemic, the Project Wingman staff attended in airline uniforms with the aim of providing an airline first class lounge service to our staff. They were responsible for completely transforming the atmosphere and physical spaces in the R&R Hubs into places where people really wanted to visit to unwind.

Chiara Galimberti

Chiara Galimberti came forward as one of the first Covid Pandemic Response Volunteers to offer support to NHSGGC in March 2020. Chiara, who is from the North of Italy had watched the catastrophic impact of the pandemic there and wanted to help as a thank you to the people of Scotland for their hospitality.

Chiara has become a key member of the RAH Pandemic Support Volunteer team supporting staff and our patients with tasks such as managing hand sanitising stations, supporting staff in PPE donning, running staff hubs and the large scale volunteer led Give & Go service. Chiara did all this while not being able to see her family for 18 months.

Passionate about making a difference and helping others, Chiara has faced every challenge with positivity and compassion.

gold and silver stars

Our Internal Communications Team communicates news to over 40,000 NHSGGC staff. This is done using a range of digital and physical channels, including the daily Core Briefs.

The team also manage the annual Excellence Awards scheme, the culmination of which is the prestigious annual Celebrating Success Awards ceremony.

If you are a member of staff seeking internal communications support, please contact Margaret ( and Lyn ( and we will be happy to help.

We are always keen to receive news from staff, so please get in touch if you have something to share.