Overall Winner – Harrison Salifu

Harrison Salifu identified an important opportunity to improve fluid balance monitoring within the Coronary Care Unit and developed innovative tools to address it.

By introducing an image-based fluid balance chart and bedside monitoring resources, he improved patient involvement, documentation accuracy and clinical decision-making. His work has enhanced communication among care teams, strengthened patient safety and improved awareness of fluid management for cardiac patients. Harrison’s initiative demonstrates how practical innovation can make a meaningful difference to patient care.

Overall Winner – GRI Fire Response Team

This group of individuals came together during a critical fire emergency with professionalism, courage and teamwork. Drawing on a wide range of skills and experience, staff from across departments worked collaboratively under pressure to protect patients, support colleagues and maintain essential services.

Their swift actions and calm decision-making ensured the safety of everyone involved while minimising disruption during a highly challenging situation. Their collective response demonstrated the very best of NHS teamwork and dedication.

Overall Winner – Major Trauma Rehabilitation Team

The Major Trauma Rehabilitation Team identified a gap in the assessment and treatment of patients following traumatic head injury. In response, they developed a comprehensive vestibular screening programme, including specialist assessment tools, staff education and peer support networks.

Their work has successfully embedded a Benign Paroxysmal Positional Vertigo screening service within the Queen Elizabeth University Hospital Major Trauma Centre, improving the identification and management of vestibular complications and enhancing rehabilitation outcomes for patients recovering from head injuries.

Overall Winner – Samantha Flower

As Joint Project Lead for the Long-Term Conditions Service, Samantha has led one of NHS Greater Glasgow and Clyde’s most significant service transformation programmes.

Through collaboration with health and social care partnerships, primary care and third sector organisations, she has helped create a service focused on improving quality of life, promoting independence and supporting self-management. Samantha’s visionary and inclusive leadership has enabled workforce innovation, strengthened partnerships and delivered lasting improvements for people living with long-term conditions.

Overall Winner – Mechanical Workshop, Medical Device Unit

The Mechanical Workshop team is recognised for its creativity, responsiveness and commitment to problem-solving. Working closely with clinical and support services, they design and manufacture bespoke solutions that improve safety, efficiency and quality of care.

Their innovative adaptations reduce manual handling risks, support new models of care and enable services to operate more effectively. Through their reliability, technical expertise and collaborative approach, they continue to make a significant contribution to staff wellbeing, service delivery and patient outcomes across NHS Greater Glasgow and Clyde.

Overall Winner – Abdullah Miqdad

Abdullah Miqdad plays a vital role in protecting the digital systems and information that support both patient care and corporate services across NHS Greater Glasgow and Clyde.

Through leadership in cyber security operations, incident response and security assurance, he helps ensure services remain secure, resilient and compliant with national standards.

His work has strengthened governance arrangements, embedded effective risk management practices and enhanced the organisation’s ability to respond to emerging digital threats. Abdullah’s expertise, dedication and professionalism help safeguard critical services every day.

Overall Winner – Intensive and Unscheduled CAMHS

The Intensive and Unscheduled CAMHS Team provides specialist mental health support to children and young people experiencing significant distress, twenty-four hours a day, seven days a week.

Working across homes, communities and hospital settings, the team delivers urgent assessments, therapeutic interventions and crisis support designed to keep young people safe and reduce the need for hospital admission wherever possible.

Over a twelve-month period, the service supported more than 1,300 young people, with the vast majority able to remain safely within their communities. Their compassion, expertise and partnership working have made an extraordinary difference to families across Greater Glasgow and Clyde.

Overall Winner – Planning with People Team

Planning with People Team stepped forward and created a new approach to meaningful engagement by embedding this as a shared responsibility across the organisation, developing tools, resources and support that enabled staff, service users and communities to play a stronger role in shaping decisions.

Their work has strengthened governance, reduced risk and created a lasting framework that ensures the voices of people and communities continue to influence the future of services.

Overall Winner – Graeme English

In May 2025, Graeme English found himself at the centre of a potentially dangerous situation at the Queen Elizabeth University Hospital. Responding quickly and calmly, he engaged with an individual carrying a crossbow and successfully kept the person calm while police attended the scene.

His actions helped prevent the situation from escalating and enabled security teams to safely manage the wider response. Through courage, professionalism and exceptional judgement, Graeme played a vital role in ensuring the incident was resolved safely and without injury.

Overall – Debby Skene

Debby Skene is widely recognised for her supportive, approachable and positive leadership style. During a challenging year involving staffing changes, service pressures and the relocation of a department, Debby provided reassurance, guidance and practical support to her team.

She successfully coordinated the office move while ensuring staff were listened to and supported throughout the process. Known as the person colleagues turn to when difficulties arise, Debby’s optimism, commitment and leadership continue to help teams deliver high-quality services even during periods of uncertainty and change.

Overall Winner – Enhanced Care Service

The Enhanced Care Service was developed in response to hospital delays affecting patients with high levels of dependency who could not access traditional residential care. Teams introduced an innovative model that provides specialised support in a more homely and supportive environment.

The service has successfully reduced unnecessary hospital stays, improved patient flow and enhanced outcomes for individuals ready to leave hospital. Feedback from service users has been overwhelmingly positive, highlighting the value of this person-centred and forward-thinking approach.

Overall Winner – Eileen McFadyen

For the past two years, Eileen has provided dedicated HR leadership and support to Project SEARCH, helping young people with learning disabilities and autism gain skills, confidence and valuable workplace experience. Alongside supporting the programme at Glasgow Royal Infirmary, Eileen helped expand Project SEARCH into Inverclyde, creating further employment opportunities.

She also leads arrangements for the annual graduation ceremony, celebrating participants’ achievements. Her commitment to inclusive employment has helped strengthen a programme through which almost 70 participants have become NHSGGC employees.

Overall Winner – Mary Ebiti

Since joining the OPAT team less than a year ago, Mary Ebiti has made an extraordinary impact on patients and colleagues alike. As a Healthcare Support Worker, she brings kindness, compassion and positivity to every interaction, helping patients feel welcomed, reassured and cared for from the moment they arrive.

Patients regularly comment on her warmth and professionalism, while colleagues value her reliability, initiative and willingness to help. Mary is constantly looking for ways to improve services and support those around her. Her infectious positivity, exceptional work ethic and unwavering commitment to caring for others make her a truly outstanding recipient of this award.

Overall Winner – Laura Ritchie

Laura Ritchie demonstrated exceptional leadership while leading Inverclyde’s first Large Scale Investigation as part of statutory adult support and protection responsibilities. Over five months, she coordinated a complex, multi-agency investigation involving residents, families, care providers, inspectors and health and social care partners.

Throughout the process, Laura ensured vulnerable adults remained safe, supported staff through challenging circumstances and maintained clear communication with all involved. She delivered meaningful improvements for residents and created an important model for future adult protection investigations.

Overall Winner – Vale of Leven Hospital Pharmacy Department

The Vale of Leven Hospital Pharmacy Department has embraced change, innovation and collaboration to strengthen pharmacy services across the hospital. Through new leadership, expanded ward-based pharmacy support, the introduction of hybrid clinical technician roles and the development of a pharmacist-led cardiology clinic, the team has enhanced patient care and medicines optimisation.

Their work on structured medication reviews and polypharmacy reduction has improved patient outcomes and achieved recognition on an international stage. Together, they have built a modern, responsive and highly effective pharmacy service.

Overall Winner – HITT Testing and Immunisation Programme in Prisons

The HITT Testing and Immunisation Programme has transformed access to essential healthcare within prison settings. Through innovation and partnership working, the team developed a service that improved access to testing and immunisation for a population that can often experience significant health inequalities.

By bringing services directly to those who needed them most, the programme delivered meaningful health benefits while helping reduce barriers to care. Their work demonstrates how innovative approaches can improve outcomes and support health equity across vulnerable populations.

Overall Winner – Ward 4B Senior Charge Nurses

During a particularly challenging period for the Bone Marrow Transplant Unit, Bernadette Shanley, Danielle Gow and Tammie McKinley provided exceptional leadership and unwavering support to patients, families and staff.

Their calm, visible and reassuring presence helped maintain safe, high-quality care while guiding colleagues through significant pressures and uncertainty. Throughout this time, they remained focused on the needs of patients while fostering a supportive environment for the wider team. Their professionalism, compassion and dedication exemplify the qualities of outstanding NHS leadership.

Overall Winner – Begonia Mosteyrin

Begonia Mosteyrin is recognised for the exceptional care and professionalism she brings to her role every day. A valued member of the Renfrewshire Care Home Support Team, she consistently supports patients, families and colleagues with positivity, resilience and dedication.

Her ability to remain compassionate and focused, even during challenging circumstances, inspires those around her and reflects the very best of NHS values. Begonia has made a lasting impact on both the people she cares for and the teams she works alongside.

Overall Winner – Crosslet and Queens Quay Catering Teams

The Crosslet and Queens Quay Catering Teams have transformed mealtimes for care home residents through creativity, passion and a determination to improve lives. They became the first care homes in Scotland to achieve the Food for Life Bronze Award, earning national recognition for their nutritious and enjoyable food.

Their innovative work includes tailored menus and projects that improve residents’ outcomes while reducing reliance on costly supplements. Through themed events, celebrations and genuine care, the teams also bring joy, comfort and connection to everyday life. Their imagination and commitment have made a lasting difference to resident wellbeing, quality of care and the use of resources across both homes.

Overall Winner – Mark Davidson

Leading cardiac services through a particularly challenging period, Mark has provided clear direction, strong communication and unwavering commitment to improvement. He has supported a service spanning multiple specialties while driving quality improvements, analysing data to improve outcomes and ensuring families remain at the centre of care.

His attention to detail, dedication to staff recognition and commitment to getting it right for every child and family have made a lasting impact across the service.

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

Team of the Year

RAH Front Door Frailty Multidisciplinary Team

The RAH Front Door Frailty Multidisciplinary Team has transformed care for frail older adults through the redesign of the hospital’s frailty service. By delivering earlier comprehensive assessment and creating more person-centred pathways, the team has ensured patients receive the right care in the right place at the right time.

Their work has increased access to alternatives such as Hospital at Home, reduced hospital length of stay and improved patient flow throughout the hospital. Through collaboration and innovation, they have delivered better outcomes for patients while supporting a more efficient and effective service.

Employee of the Year

Yvonne Hillier, Clinical Governance Team

Yvonne Hillier is recognised for her exceptional contribution to patient safety and continuous improvement across Clyde services. Through her leadership of Significant Adverse Event Reviews and Local Adverse Event Reviews, she provides expert guidance, support and oversight to teams across a wide range of services.

Her detailed reporting helps senior leaders monitor incidents, actions and emerging themes while promoting a culture of learning and improvement. Respected for her professionalism, compassion and commitment to high-quality care, Yvonne continues to make a significant difference to patients, colleagues and services every day.

Leader of the Year

Laura Cassidy, Waiting List Manager, Orthopaedics

Laura Cassidy has demonstrated outstanding leadership in managing orthopaedic services during periods of significant demand and operational challenge. Through collaboration, innovation and strong partnership working, she has helped develop a Board-wide Orthopaedic Outpatient Service that improves access for patients while maximising available capacity.

Laura’s approachable leadership style, commitment to staff engagement and focus on continuous improvement have enabled her team to deliver meaningful reductions in waiting times. Her work continues to improve access to orthopaedic care for patients across Clyde and NHS Greater Glasgow and Clyde.

Innovation of the Year

Harrison Salifu, Staff Nurse, Coronary Care Unit

Harrison Salifu identified an important opportunity to improve fluid balance monitoring within the Coronary Care Unit and developed innovative tools to address it. By introducing an image-based fluid balance chart and bedside monitoring resources, he improved patient involvement, documentation accuracy and clinical decision-making.

His work has enhanced communication among care teams, strengthened patient safety and improved awareness of fluid management for cardiac patients. Harrison’s initiative demonstrates how practical innovation can make a meaningful difference to patient care.

Volunteer of the Year

Danny McGreish, Volunteer, Ward 24

For the past eighteen months, Danny McGreish has made an exceptional contribution to Ward 24 through his dedication, compassion and commitment to helping others. Providing companionship, practical support and reassurance to patients within a busy surgical ward, Danny helps reduce loneliness and anxiety while enhancing the patient experience.

As Lead Volunteer, he also supports and mentors new volunteers, sharing his enthusiasm and encouraging others to get involved. His kindness, reliability and caring nature have earned the respect of patients, staff and fellow volunteers alike.

Special Recognition Award

Fire Response Team

This group of individuals came together during a critical fire emergency with professionalism, courage and teamwork. Drawing on a wide range of skills and experience, staff from across departments worked collaboratively under pressure to protect patients, support colleagues and maintain essential services.

Their swift actions and calm decision-making ensured the safety of everyone involved while minimising disruption during a highly challenging situation. Their collective response demonstrated the very best of NHS teamwork and dedication.

Team of the Year

Block Room Team, Stobhill Hospital

The Block Room Team at Stobhill Hospital has transformed access to upper limb orthopaedic surgery through innovation, teamwork and a relentless focus on patient care. Bringing together expertise from across multiple professions, they developed a dedicated anaesthetic block room service and introduced new approaches to pre-operative assessment. These improvements have reduced waiting times, increased access to surgery for high-risk patients and delivered a safe, efficient and highly valued service. Their commitment continues to improve outcomes and experiences for patients every day.

Employee of the Year

Karen Barrington, RMN Practice Educator

Karen Barrington has demonstrated exceptional dedication to mental health education, professional development and patient care. As RMN Practice Educator, she supports staff at all levels through training, mentorship and expert guidance, helping strengthen services across the site.

Alongside this, Karen has played an important role supporting the care of patients with highly complex needs, demonstrating outstanding professionalism, compassion and clinical judgement. Her commitment to supporting patients, families and colleagues alike has made a significant and lasting contribution to healthcare services.

Leader of the Year

Pamela Russell

During a period of significant change within Ward 7/16, Pamela Russell stepped forward to provide leadership, stability and reassurance for both patients and staff. Her professionalism and commitment ensured that high standards of care were maintained while supporting colleagues through transition and uncertainty.

Under her guidance, the ward continued to perform as one of the strongest within Medical Specialties and achieved an outstanding milestone of 15 consecutive weeks with zero sickness absence. Her positive leadership has had a lasting impact on the entire team.

Innovation of the Year

Dr Kirsty Colquhoun, Frailty Surgical Pathway

During System Reset, Dr Kirsty Colquhoun and her team identified an opportunity to improve care for frail patients admitted to surgical wards. By introducing early geriatrician assessment and support, they demonstrated measurable improvements in patient outcomes, including reductions in surgical length of stay and unnecessary polypharmacy.

Their work has shown how early specialist intervention can improve quality of life while delivering a more sustainable service. This innovative approach is helping shape better care for patients across the system.

Volunteer of the Year

Sheena Leitch

Throughout 2025 and 2026, Sheena has become a highly valued source of support for patients, families and staff. Particularly recognised for her work within Ward 4, she consistently demonstrates kindness, warmth and compassion in every interaction.

Her dedication to helping others and ensuring people feel cared for during challenging times has made a real difference to countless patients and relatives. Sheena’s positive attitude and commitment embody the very best qualities of volunteering within NHS Greater Glasgow and Clyde.

Tony O’Hara

Tony’s journey is a powerful example of resilience, compassion and giving back. Having once been a patient in Critical Care himself, he returned to the NHS as a volunteer in 2023. Since then, he has used his lived experience to support patients, families and staff, bringing empathy, understanding and encouragement to those facing difficult circumstances.

His transition from receiving care to becoming a trusted partner in care demonstrates the remarkable difference volunteers can make to the experience of patients across our services.

Team of the Year

Type 1 Diabetes Technology Team

Driven by a shared commitment to improving outcomes for people living with Type 1 diabetes, this multidisciplinary team has delivered exceptional results through the expansion of diabetes technology services across NHS Greater Glasgow and Clyde. Over two years, they doubled the number of adults using Hybrid Closed Loop therapy and increased insulin pump uptake across the health board.

They also successfully managed the largest Scottish Government diabetes technology funding award in 2025/26, achieving full utilisation of the available funding and maximising benefits for patients.

Employee of the Year

Natalie McAdam, Personal Assistant

Natalie is known across the South Sector for her unwavering support, professionalism and willingness to help others. In addition to supporting her directorate team, she provides invaluable assistance to personal assistants and administrative colleagues throughout Medicine and the wider sector.

Whether coordinating complex demands, sharing expertise or helping induct and train new staff members, Natalie consistently goes above and beyond to ensure colleagues feel supported, confident and equipped to succeed in their roles.

Innovation of the Year

Vestibular Screening, Major Trauma Rehabilitation Team

The Major Trauma Rehabilitation Team identified a gap in the assessment and treatment of patients following traumatic head injury. In response, they developed a comprehensive vestibular screening programme, including specialist assessment tools, staff education and peer support networks.

Their work has successfully embedded a Benign Paroxysmal Positional Vertigo screening service within the Queen Elizabeth University Hospital Major Trauma Centre, improving the identification and management of vestibular complications and enhancing rehabilitation outcomes for patients recovering from head injuries.

Leader of the Year

Laura Wilson

Laura has transformed physiotherapy and occupational therapy services through service expansion, strengthened governance, and improved performance reporting, helping to enhance patient outcomes across the South Sector. She is an exceptional leader who consistently supports and develops staff, providing compassionate guidance through change and during some of the team’s most challenging circumstances.

Volunteer of the Year

The Loneliness “Ward Volunteer” Service (Ruth Kennedy, Mary Cowie and June McLaughlin-Traut)

Providing around 20 hours of patient visiting each week, this dedicated volunteer team offers companionship and human connection to patients who might otherwise feel isolated during their hospital stay.

Their contribution is highly valued by ward staff, but what truly sets them apart is their willingness to go beyond their formal role. Drawing on their own lived experience, they build meaningful relationships with patients and often continue visiting even when patients are transferred to other NHS Greater Glasgow and Clyde hospitals, ensuring support and companionship continue when it matters most.

Employee of the Year

Donna Hocknull, Occupational Therapy Assistant Practitioner

Donna Hocknull is recognised not only for the exceptional care she provides to patients but also for the unwavering support she offers colleagues every day. Within the Trauma and Orthopaedic Service at the Queen Elizabeth University Hospital, Donna is known as someone who is always ready to help, whether supporting patients, mentoring new staff or easing the pressure on colleagues during challenging shifts.

Through her kindness, professionalism and commitment to teamwork, Donna has helped create a supportive and inclusive culture that benefits both patients and staff.

Team of the Year

Alcohol and Drug Recovery Service Dietitians

The Alcohol and Drug Recovery Service Dietitians have developed an innovative, trauma-informed approach to supporting some of the most vulnerable people across Glasgow. Working with limited resources and complex patient needs, the team transformed access to dietetic support through nutrition groups, community-based appointments, staff training and co-produced resources tailored specifically to people affected by addiction.

Their work has increased access to services, improved engagement, strengthened recovery support and enhanced wellbeing for both service users and staff.

Leader of the Year

Samantha Flower

As Joint Project Lead for the Long-Term Conditions Service, Samantha has led one of NHS Greater Glasgow and Clyde’s most significant service transformation programmes.

Through collaboration with health and social care partnerships, primary care and third sector organisations, she has helped create a service focused on improving quality of life, promoting independence and supporting self-management. Samantha’s visionary and inclusive leadership has enabled workforce innovation, strengthened partnerships and delivered lasting improvements for people living with long-term conditions.

Innovation of the Year

PREPARE

PREPARE, Pre-Registration Podiatry: Accessible Recruitment and Employment, has transformed access into the podiatry profession through an innovative earn-while-you-learn model. Developed through collaboration between NHS Greater Glasgow and Clyde and Glasgow Caledonian University, the programme enables trainees to gain extensive clinical experience while completing their degree.

By removing financial barriers and widening access to education, PREPARE is helping address workforce shortages, strengthen future podiatry services and create new opportunities for aspiring healthcare professionals across Scotland.

Volunteer of the Year

Ian Laird and Helen Kidd

Ian Laird and Helen Kidd have become invaluable members of the Cardiac Rehabilitation Service at Gartnavel Hospital. Drawing on their own lived experience of cardiac recovery, they provide hope, encouragement and practical support to patients and families during a crucial stage of recovery.

Ian has championed service improvements and peer support initiatives, while Helen has led highly successful fundraising efforts and shared the patient voice on a national stage. Together, they have demonstrated the extraordinary impact volunteers can have on patient wellbeing and service development. 

Employee of the Year

Sarah Zycinski, Advanced Practice Reporting Radiographer

Sarah Zycinski is a highly respected Advanced Practice Reporting Radiographer whose expertise, leadership and commitment to excellence have made a significant contribution to patient care and service improvement. Widely recognised as dependable, proactive and forward-thinking, Sarah consistently supports colleagues and contributes beyond her core role.

Over the past 18 months she has demonstrated exceptional dedication by undertaking additional specialist training and becoming the first chest X-ray reporting radiographer within NHS Greater Glasgow and Clyde. Her achievement represents a major step forward for radiography services and reflects her unwavering commitment to innovation and professional development.

Team of the Year

Mechanical Workshop, Medical Device Unit

The Mechanical Workshop team is recognised for its creativity, responsiveness and commitment to problem-solving. Working closely with clinical and support services, they design and manufacture bespoke solutions that improve safety, efficiency and quality of care. Their innovative adaptations reduce manual handling risks, support new models of care and enable services to operate more effectively.

Through their reliability, technical expertise and collaborative approach, they continue to make a significant contribution to staff wellbeing, service delivery and patient outcomes across NHS Greater Glasgow and Clyde.

Leader of the Year

Dr Sylvia Wright, Consultant Pathologist

Dr Sylvia Wright has demonstrated exceptional leadership while guiding her department through a transformative programme of service improvement. Her vision and commitment have delivered tangible benefits for patients and staff alike, including reduced backlogs, improved turnaround times and better utilisation of resources.

By creating a culture of continuous learning and quality improvement, she has helped ensure patients receive diagnoses sooner while empowering staff to focus on delivering the highest standard of care. Her compassionate and inclusive leadership continues to have a lasting impact across the service.

Dr Ruth Allen, Consultant Paediatric Radiologist

For many years, Dr Ruth Allen has provided leadership that has benefited both her team and the children and families they support. She has played a key role in developing and sustaining specialist sonographer services, mentoring colleagues through advanced training and ensuring strong governance across the department.

Dr Allen has also been instrumental in establishing nationally important imaging services, including trans-cranial doppler and FerriScan provision for paediatric patients. Her collaborative approach and commitment to developing others have strengthened services locally and nationally.

Innovation of the Year

DEXA Physics Review and Optimisation Project Team

The DEXA Physics Review and Optimisation Project Team has undertaken a pioneering programme of work to improve the quality, consistency and accuracy of DEXA scanning services across the West of Scotland. By reviewing testing methods, quality assurance processes and calibration standards, the team has strengthened clinical practice and improved regulatory compliance.

Their work is helping create greater consistency between sites, improving diagnostic confidence and paving the way for a more flexible and patient-centred service. Through collaboration, expertise and innovation, they are helping shape the future of osteoporosis and bone health diagnostics.

Shaping Change Award

Planning with People Team

Planning with People Team stepped forward and created a new approach to meaningful engagement by embedding this as a shared responsibility across the organisation, developing tools, resources and support that enabled staff, service users and communities to play a stronger role in shaping decisions. Their work has strengthened governance, reduced risk and created a lasting framework that ensures the voices of people and communities continue to influence the future of services.

Innovation of the Year

Care at Home Redesign Team

The Care at Home Redesign Team is recognised for delivering one of the most ambitious transformation programmes within East Renfrewshire HSCP. Working collaboratively across Care at Home services, commissioning, procurement and rehabilitation teams, they have developed a more sustainable, reablement-focused model of care.

Their work supports people to regain independence while strengthening partnership working and creating greater stability across care services. Already, the team has successfully supported more than 600 people through a complex period of change, helping build a more person-centred and sustainable future for care at home services.

Going the Extra Mile

East Renfrewshire Community Rehabilitation Service

The East Renfrewshire Community Rehabilitation Service consistently goes above and beyond for the people they support. During a period of increasing demand and complexity, the team continued to deliver timely, person-centred rehabilitation through flexibility, creativity and commitment.

Whether helping people recover safely at home, preventing unnecessary hospital admissions or supporting discharge from hospital, they have consistently placed individuals and families at the centre of care. Their dedication, compassion and partnership working have made a significant difference to people’s lives and to the wider health and social care system.

Leader of the Year

Alana Boyle, Nurse Team Lead, Learning Disability Health Check Team

Through exceptional leadership and vision, Alana Boyle established the Learning Disability Health Check Service across NHS Greater Glasgow and Clyde. She has led the development of systems, pathways and standards that have improved access to healthcare and outcomes for people with learning disabilities. Her work has gained national recognition, with resources adopted by health boards across Scotland.

Alongside service development, Alana has invested heavily in supporting and developing her team, helping staff deliver high-quality, person-centred care. Her leadership continues to make a lasting impact on patients, families and colleagues.

Team of the Year

Claythorn House

The multidisciplinary team at Claythorn House provides exceptional care and support for people with learning disabilities and complex mental health needs. Working within a highly demanding environment, the team consistently delivers compassionate, person-centred care while helping individuals achieve meaningful outcomes and move towards greater independence.

Their work has been recognised by the Mental Welfare Commission and praised by both patients and families. Through resilience, professionalism and strong partnership working, the team demonstrates the very best of health and social care every day.

Employee of the Year

Suzanne Farrell

Suzanne Farrell is recognised for the difference she makes every single day through her kindness, compassion and unwavering dedication to those she supports. Highly regarded by patients, carers and colleagues, Suzanne is known for her warmth, professionalism and positive approach.

She treats everyone with dignity, respect and genuine care, consistently demonstrating the values at the heart of health and social care. What stood out most to the judging panel was the consistency of her contribution and the lasting positive impact she has on people around her.

Chief Officers Award

Lynne Siddiqui, Lead AHP

This year’s Chief Officer Award recognises Lynne Siddiqui for her exceptional leadership and contribution to East Renfrewshire HSCP. As Lead Allied Health Professional, Lynne provides clear, responsive and forward-thinking leadership across a complex range of services.

She is also a valued member of the Corporate Management Team, contributing significantly to the wider strategic work of the Partnership. Her collaborative style, professionalism and commitment to continuous improvement have earned her the respect of colleagues across the organisation and made her a highly deserving recipient of this award.

Team Of The Year

Unscheduled Care Data Team

The Unscheduled Care Data Team has played a crucial role in supporting NHS Greater Glasgow and Clyde’s ambitious Unscheduled Care agenda. Through the delivery of timely, accurate and high-quality data, the team has provided essential intelligence across areas including Accident and Emergency services, Flow Navigation Centres and Interface Care.

Their work supports local decision-making while also contributing to national reporting requirements for organisations including the Scottish Government, Public Health Scotland and CfSD. Through collaboration, expertise and commitment, they have helped drive improvements that directly support patient care and service performance.

Employee Of The Year

Abdullah Miqdad, IT Security Manager

Abdullah Miqdad plays a vital role in protecting the digital systems and information that support both patient care and corporate services across NHS Greater Glasgow and Clyde. Through leadership in cyber security operations, incident response and security assurance, he helps ensure services remain secure, resilient and compliant with national standards.

His work has strengthened governance arrangements, embedded effective risk management practices and enhanced the organisation’s ability to respond to emerging digital threats. Abdullah’s expertise, dedication and professionalism help safeguard critical services every day.

Leader Of The Year

Jane Ankori, Senior Business Analyst / Project Lead

Jane Ankori has been instrumental in advancing NHS Greater Glasgow and Clyde’s digital transformation journey through her leadership of the M365 Enabled Transformation Programme.

Known for her collaborative approach and strong stakeholder relationships, Jane has helped teams confidently adopt new digital ways of working. She has a unique ability to translate technology into practical solutions that improve services and support staff. By building trust, encouraging innovation and enabling lasting change, Jane has played a significant role in helping the organisation realise the benefits of modern digital tools.

Innovation Of The Year

NHSGGC Digital Robotic Process Automation (RPA)

The Digital Robotic Process Automation programme represents a major step forward in transforming administrative processes across NHS Greater Glasgow and Clyde. Through close collaboration between Health Records and Operations teams, manual and repetitive patient administration tasks have been successfully automated using innovative digital solutions.

This work has established a scalable, board-wide capability that improves efficiency, reduces workload and supports more consistent service delivery. By demonstrating the practical benefits of automation, the programme is helping create a more effective and sustainable digital-first approach across healthcare services.

Special Recognition Award

Graeme English, Portering Supervisor

In May 2025, Graeme English found himself at the centre of a potentially dangerous situation at the Queen Elizabeth University Hospital. Responding quickly and calmly, he engaged with an individual carrying a crossbow and successfully kept the person calm while police attended the scene.

His actions helped prevent the situation from escalating and enabled security teams to safely manage the wider response. Through courage, professionalism and exceptional judgement, Graeme played a vital role in ensuring the incident was resolved safely and without injury.

Decontamination Award

Elijah Ogunbajo, Data Analyst

Over the past two years, Elijah Ogunbajo has become an invaluable member of the Decontamination Services team. Through detailed analysis, reporting and performance monitoring, he provides the information required to support decision-making, service improvement and effective communication with clinical users. His work also plays a crucial role in supporting quality management systems and audit preparation.

By turning complex data into meaningful insights, Elijah helps both decontamination services and their users operate more efficiently while supporting high standards of quality and compliance.

Employee of the Year

Gillian Reid, Site Facilities Manager, Queen Elizabeth University Hospital

Gillian Reid is recognised for her exceptional commitment, professionalism and problem-solving skills in one of the busiest hospital environments in Scotland. Whenever facilities challenges arise, Gillian is the person colleagues turn to for support, advice and solutions. She consistently goes above and beyond to ensure essential maintenance and improvement works are delivered with minimal disruption to patient care and hospital operations. Her positive attitude, extensive knowledge and dedication have made her an indispensable member of the Queen Elizabeth University Hospital team and a trusted partner to colleagues across the organisation.

Health and Safety Award

Graeme Hendry, Estates Manager

Graeme Hendry has demonstrated a strong commitment to improving safety across estates services through the introduction of a new step-ladder system and associated training programme. By ensuring staff understand the correct procedures and safe working practices, he has helped reduce risk and create a safer working environment for colleagues.

The initiative enables staff to carry out essential tasks confidently and safely while maintaining safe access to facilities across the site. His proactive approach highlights the important contribution effective health and safety leadership makes to daily operations.

Leader of the Year

Mark Riddell, Assistant Director of Operational Facilities

Throughout his career, from joining the NHS as an electrician to becoming Assistant Director of Operational Facilities, Mark Riddell has consistently demonstrated exceptional leadership and dedication. Known for his commitment to patient care, support for staff and willingness to share his knowledge and experience, Mark is widely respected throughout the organisation. He leads by example, maintains exceptionally high standards and is always available to offer guidance and support. His professionalism, generosity and commitment have helped shape a culture of excellence that benefits patients, staff and services alike.

Linen Services Award

Hillington Laundry Management Team

The Hillington Laundry Management Team has shown remarkable resilience and determination during a period of sustained operational pressure. Faced with extremely high hospital occupancy, increasing demand for clean linen and significant challenges around staffing and holiday working, the team worked tirelessly to maintain service delivery. Through careful planning, stock management, use of additional staffing support and close collaboration with colleagues, they ensured patients continued to receive the linen they needed. Their efforts protected patient dignity, supported frontline services and maintained confidence across the health board.

Sustainability Award

Sarah Chesney, Domestic Services Manager

Sarah Chesney has demonstrated outstanding commitment to sustainability, innovation and environmental improvement. By driving the successful implementation of recycling initiatives and introducing telemetry monitoring on waste compactors at the Gartnavel Campus, she has delivered significant financial and environmental benefits.

Her proactive approach has produced substantial savings, reduced carbon emissions and improved efficiency across waste management services. Alongside her day-to-day responsibilities, Sarah works closely with colleagues to ensure compliance and continuous improvement, demonstrating how practical innovation can support both healthcare and environmental sustainability goals.

Team of the Year

Diagnostics Management Accounts Team

The Diagnostics Management Accounts Team has demonstrated outstanding teamwork, resilience and professionalism throughout a particularly challenging year. Faced with rising demand, workforce pressures and significant organisational change, the team continued to provide high-quality financial information and advice to services across the Diagnostics Directorate.

Through mutual support, collaboration and a commitment to excellence, they have helped managers make informed decisions that support patient care while maintaining strong financial governance. Their positive approach and dedication have had a significant impact across the wider organisation.

Employee of the Year

Paul Kerins, Senior Management Accountant

Since joining the Research and Innovation Finance team, Paul Kerins has become a trusted colleague, mentor and source of expertise for staff across the organisation. Known for his professionalism, calm approach and willingness to help, Paul consistently goes above and beyond to support colleagues and researchers.

He played a key role in the development of the EDGE system, helping transform information flows and supporting more efficient financial processes. His knowledge, dedication and commitment enable researchers to focus on delivering important work that benefits patients and services throughout NHS Greater Glasgow and Clyde.

Leader of the Year

Debby Skene, Head of Management Accounts, Acute Services

Debby Skene is widely recognised for her supportive, approachable and positive leadership style. During a challenging year involving staffing changes, service pressures and the relocation of a department, Debby provided reassurance, guidance and practical support to her team.

She successfully coordinated the office move while ensuring staff were listened to and supported throughout the process. Known as the person colleagues turn to when difficulties arise, Debby’s optimism, commitment and leadership continue to help teams deliver high-quality services even during periods of uncertainty and change.

Innovation of the Year

Alan Hynd, Adam McGowan and Alliea Hussein

Alan, Adam and Alliea have worked collaboratively to transform the way drug costs are processed, recorded and recovered across NHS Greater Glasgow and Clyde. Faced with new challenges following the introduction of a pharmacy stock system, they developed streamlined and more accurate processes that ensure drug income is recovered correctly and financial information is more reliable.

heir work has significantly reduced the time required for month-end processes and improved financial governance across the organisation. Through teamwork, innovation and continuous improvement, they have delivered lasting benefits for services across the Board.

Volunteer of the Year

Michelle Hyndman, Senior Management Accountant

Michelle Hyndman is recognised for bringing colleagues together through her exceptional commitment to charity fundraising and team wellbeing. Through the organisation of a highly successful Macmillan Coffee Morning, she created an event that raised valuable funds while also strengthening team spirit and morale.

From encouraging baking contributions to securing raffle prizes and coordinating every detail, Michelle’s enthusiasm and dedication were at the heart of its success. Her efforts created a positive experience enjoyed by colleagues across the department and left everyone eager for the next event.

Team of the Year

Shift Team Project Workers, James McLean Project

The team at the James McLean Project provides vital support to young people aged 16 to 21 who are often experiencing homelessness alongside complex personal challenges. Every day, they deliver compassionate, safe and person-centred care, frequently responding to crises that require resilience, teamwork and sound judgement. What makes this team truly exceptional is the way they support one another and create a calm, stable environment for the young people in their care. For many service users, the project has become the first place where they have felt safe, supported and able to begin rebuilding their lives.

Employee of the Year

Sabine Gnauck, Service Manager, Hospital Discharge Team

Sabine Gnauck leads one of the busiest and most demanding services within the HSCP, supporting thousands of people each year as they leave hospital and move towards greater independence. Despite significant pressures, she consistently demonstrates compassion, professionalism and unwavering commitment to both patients and staff. Sabine regularly goes above and beyond to ensure people receive the right support at the right time, while providing exceptional leadership to her team. Her dedication helps vulnerable individuals transition safely from hospital and begin the next stage of their lives with confidence and dignity.

Leader of the Year

Marie Brown, Service Manager, South Learning Disability Team

Marie Brown has played a pivotal role in bringing together Learning Disability Health and Social Work services into one successful partnership. Through her vision, determination and collaborative approach, she has encouraged joint training, shared learning opportunities and stronger relationships across disciplines. By co-locating teams and fostering a culture of openness and collaboration, Marie has helped create a more integrated service that works more effectively for both staff and service users. Her leadership has strengthened partnership working and improved the quality of support available to people with learning disabilities.

Innovation of the Year

Enhanced Care Service

The Enhanced Care Service was developed in response to hospital delays affecting patients with high levels of dependency who could not access traditional residential care. Teams introduced an innovative model that provides specialised support in a more homely and supportive environment.

The service has successfully reduced unnecessary hospital stays, improved patient flow and enhanced outcomes for individuals ready to leave hospital. Feedback from service users has been overwhelmingly positive, highlighting the value of this person-centred and forward-thinking approach.

Volunteer of the Year

Stuart James

Following his own diagnosis of Functional Neurological Disorder, Stuart James recognised the need for better support and understanding for people living with the condition. Determined to make a difference, he established Scotland’s first FND Support Circle based in the Parkhead Hub. What began as one local group has grown into a thriving community of almost one hundred members, creating opportunities for peer support, shared experiences and expert involvement. Through his commitment and lived experience, Stuart has built a valuable support network that continues to improve the lives of people across Scotland.

Team of the Year

Occupational Health Psychological Wellbeing Service

The Occupational Health Psychological Wellbeing Service provides compassionate, evidence-based support to colleagues experiencing trauma, burnout, critical incidents and difficult life circumstances. Through tailored psychological interventions, the team helps staff rebuild confidence, strengthen resilience and develop effective ways to manage emotional and workplace challenges. Their safe and non-judgemental approach encourages colleagues to seek help earlier and reduces stigma around mental health support. By helping staff remain well, engaged and able to deliver high-quality care, the team makes a positive difference throughout the organisation.

Employee of the Year

Eileen McFadyen, HR Manager, Estates and Facilities

For the past two years, Eileen has provided dedicated HR leadership and support to Project SEARCH, helping young people with learning disabilities and autism gain skills, confidence and valuable workplace experience. Alongside supporting the programme at Glasgow Royal Infirmary, Eileen helped expand Project SEARCH into Inverclyde, creating further employment opportunities.

She also leads arrangements for the annual graduation ceremony, celebrating participants’ achievements. Her commitment to inclusive employment has helped strengthen a programme through which almost 70 participants have become NHSGGC employees.

Leader of the Year

Freddie Warnock, Head of Health and Safety

Since becoming Head of Health and Safety, Freddie Warnock has transformed the visibility and impact of the service across the organisation. He has introduced new safety management systems, strengthened understanding of responsibilities and supported leaders to protect staff welfare and meet legal obligations. Freddie has also invested in the future by appointing three Health and Safety Modern Apprentices. Through storyboards, compliance tools and a live reporting dashboard, he has helped managers monitor progress, improve accountability and create safer, more supportive workplaces for colleagues.

Working Together Award

PVG Project Team

Following changes introduced through the Disclosure Scotland Act 2020 and the expansion of regulated roles, the PVG Project Team delivered a major Board-wide compliance programme affecting approximately 8,000 staff. Completed within a challenging three-month implementation period, the work required close collaboration between HR, recruitment, workforce, operational services and managers across NHSGGC. Through exceptional planning, coordination and teamwork, the project ensured the organisation met its statutory responsibilities while minimising disruption for staff and services throughout the implementation process.

Partnership Working Award – Joint Winners

Band 5/6 Re-Evaluation Project

The Band 5/6 Re-Evaluation Project brought together staff-side representatives, managers, HR colleagues and job evaluation specialists to implement a significant element of the 2024 Agenda for Change pay agreement. The project required a large number of roles across NHSGGC to be reviewed through careful governance and consistent decision-making. Through openness, constructive engagement and a shared commitment to fairness, the partnership successfully delivered a complex programme of work with significant implications for colleagues across the organisation.

Reduced Working Week Project

The Reduced Working Week Project delivered one of the most significant workforce changes undertaken across NHSGGC in recent years. Following the national agreement to reduce Agenda for Change contractual hours to 36 each week, colleagues from operational services, staff-side organisations, workforce planning, recruitment, finance and HR worked together to support implementation across the Board. Despite the scale and complexity involved, the change was delivered through strong partnership, shared problem-solving and a collective commitment to benefiting staff while maintaining safe and effective services.

Team Collaboration of the Year

Virtual Assessment MDT for GP Calls

The Virtual Assessment Unit has made an exceptional contribution to patient care and service delivery through collaboration, innovation and a truly patient-centred approach. The team successfully brought together GP referral pathways previously managed across multiple sites, creating a more streamlined and consistent service. Working closely with primary care, acute services, community teams and specialist services, they ensure patients receive the right care, in the right place, at the right time. Their commitment to quality, safety and continuous improvement has reduced unnecessary attendances, improved patient flow and delivered tangible benefits for patients, staff and services across the health and care system.

Employee of the Year

Izabela Czajka

Izabela Czajka has made an outstanding contribution through her work supporting the Discharge to Scan pathway. Managing an extraordinary workload, she has coordinated the many moving parts of a complex service that enables patients to leave hospital safely while awaiting investigations as outpatients. She approaches every challenge with professionalism, diligence and meticulous attention to detail, helping to ensure the pathway runs smoothly and effectively. Despite significant pressures, Izabela consistently demonstrates positivity and determination, never seeking recognition for her efforts. Her dedication, reliability and commitment to patient care have been instrumental to the pathway’s success and have made a lasting impact on both patients and colleagues.

Innovation of the Year

Laura Ritchie, Manager, Adult Services

Laura Ritchie demonstrated exceptional leadership while leading Inverclyde’s first Large Scale Investigation as part of statutory adult support and protection responsibilities. Over five months, she coordinated a complex, multi-agency investigation involving residents, families, care providers, inspectors and health and social care partners. Throughout the process, Laura ensured vulnerable adults remained safe, supported staff through challenging circumstances and maintained clear communication with all involved. She delivered meaningful improvements for residents and created an important model for future adult protection investigations.

Innovation of the Year

Discharge to Scan Pathway and MDT

The Discharge to Scan pathway is a powerful example of what can be achieved through innovation, collaboration and a shared commitment to improving patient care. Bringing together medical, nursing and administrative colleagues from across the Virtual Hospital, the team rapidly developed and implemented an admission avoidance pathway that has transformed access to diagnostics and streamlined patient journeys. Through effective service redesign and strong partnership working, they have improved both patient and clinician experience. The team has also shared its learning nationally, promoting quality improvement and clinical excellence. Their flexibility, dedication and patient-centred approach have delivered a truly innovative service improvement.

Unsung Hero of the Year

Rebecca Smith

Rebecca Smith is known for going above and beyond for both patients and colleagues every single day. No matter how busy or demanding a clinic may be, she always makes time to support patients, answer questions and help them access the information and services they need. Her compassion and dedication consistently impress those who work alongside her. Rebecca has also stepped forward repeatedly to support GP call services during periods of staffing pressure, using her experience and expertise to help colleagues when it was needed most. She does all of this quietly, without complaint or expectation of recognition, making her a truly deserving Unsung Hero.

Excellence in Care and Compassion

Mary Ebiti, Healthcare Support Worker

Since joining the OPAT team less than a year ago, Mary Ebiti has made an extraordinary impact on patients and colleagues alike. As a Healthcare Support Worker, she brings kindness, compassion and positivity to every interaction, helping patients feel welcomed, reassured and cared for from the moment they arrive. Patients regularly comment on her warmth and professionalism, while colleagues value her reliability, initiative and willingness to help. Mary is constantly looking for ways to improve services and support those around her. Her infectious positivity, exceptional work ethic and unwavering commitment to caring for others make her a truly outstanding recipient of this award.

Corporate Champion of the Year

Emmanuel Ochular

Emmanuel Ochular has been a driving force behind the Interface Division’s digital transformation journey. Through his work with the Electronic Patient Record programme, he has partnered closely with clinical, operational and administrative teams to develop digital pathways that support innovative Virtual Hospital services. Emmanuel takes the time to understand clinical processes and translate them into practical solutions that improve efficiency, standardisation and user experience. His expertise and commitment have been instrumental in supporting services such as Discharge to Scan, Discharge to Virtual Review and Virtual ED. A trusted and highly valued colleague, Emmanuel’s contribution has benefited patients, staff and services across the Division.

Clinical Champion of the Year – Joint Winners

Jill Roche

Since joining the Interface team, Jill Roche has been a passionate advocate and influential clinical leader for Virtual ED. Bringing a wealth of expertise, energy and enthusiasm, she has played an important role in shaping and promoting an innovative model of care that benefits patients across NHS Greater Glasgow and Clyde. Through her clinical credibility and collaborative approach, Jill has built confidence in the service and strengthened consultant involvement, helping ensure high standards of care while supporting continued service development. Her positivity, professionalism and commitment to embracing new ways of working have made her an outstanding ambassador for innovation and excellence in patient care.

Pauline Kerray

Pauline Kerray has consistently demonstrated clinical excellence, innovation and leadership across a range of Interface services. Highly respected for her expertise in minor injuries and advanced clinical practice, she is a trusted source of advice and support for colleagues managing complex cases. Pauline has played a key role in developing virtual consultation and assessment models that provide safe and effective alternatives to Emergency Department attendance. Alongside her clinical work, she has made a significant contribution to education, mentoring and workforce development, helping train the next generation of advanced practitioners. Her commitment to patient care, innovation and supporting others makes her a truly deserving Clinical Champion.

Team of the Year

Care and Support at Home, Hillend Centre

The Care and Support at Home team demonstrated exceptional resilience, teamwork and professionalism while implementing one of the most significant operational changes their service has undertaken. Staff across every role embraced a new scheduling system, adopted new technology and adapted to new ways of working, all while continuing to deliver high-quality care and support. Throughout this period of major transformation, the team maintained outstanding service standards, achieved zero delayed hospital discharges for people awaiting care packages and secured excellent Care Inspectorate evaluations. Their success reflects a shared commitment to excellence and continuous improvement.

Employee of the Year

Gemma Ramsay, Mental Health Officer

Gemma Ramsay is recognised for her exceptional commitment to the people she supports and her unwavering dedication to protecting individual rights. Known for her compassionate and person-centred approach, Gemma consistently goes above and beyond for service users, often supporting vulnerable people in ways that extend far beyond her professional responsibilities. Whether advocating fiercely for someone’s rights, supporting colleagues with her extensive expertise or ensuring beloved pets are cared for during hospital admissions, Gemma demonstrates empathy, professionalism and integrity in everything she does. Her work has a lasting impact on service users, families and colleagues alike.

Leader of the Year

Laura Ritchie, Manager, Adult Services

Laura Ritchie demonstrated exceptional leadership while leading Inverclyde’s first Large Scale Investigation as part of statutory adult support and protection responsibilities. Over five months, she coordinated a complex, multi-agency investigation involving residents, families, care providers, inspectors and health and social care partners. Throughout the process, Laura ensured vulnerable adults remained safe, supported staff through challenging circumstances and maintained clear communication with all involved. She delivered meaningful improvements for residents and created an important model for future adult protection investigations.

Innovation of the Year

Ann Murray, Maximising Independence Lead

Ann Murray developed an innovative Community Appointment Day designed to improve access to support for people living with chronic pain. Inspired by best practice elsewhere and adapted for local communities, the event brought together a wide range of services, information and specialist support in one accessible location. Attendees received tailored guidance, access to expert advice and opportunities to learn more about self-managing their condition. The initiative not only improved patient experience but also demonstrated the power of collaboration to bring healthcare closer to communities and make a meaningful difference to people’s lives.

Volunteer of the Year

Steph Dodson, Admin Officer

For the past four years, Steph Dodson has led a community Christmas gift appeal focused on a group often overlooked during festive giving initiatives: teenagers aged 12 to 18. Recognising that donations frequently centred on younger children, Steph created an appeal specifically designed to ensure older young people were not forgotten. Through her dedication, organisation and commitment to inclusion, she has successfully raised awareness, encouraged community participation and delivered meaningful support to young people throughout Inverclyde. Her efforts have helped ensure more teenagers experience the joy and dignity of receiving a gift at Christmas.

Behind the Scenes Excellence Award

Karen Dunn, Advice Worker

Working quietly behind the scenes, Karen Dunn has made an extraordinary difference to individuals and families across Inverclyde. Through her determination, expertise and commitment, she helps people access vital financial support before difficulties escalate into crisis. During the 2025/26 financial year alone, Karen secured more than £1.8 million in verified financial gains for local residents through successful benefit claims and complex casework. Her work improves financial security, supports mental wellbeing and strengthens resilience within communities. Although she rarely seeks recognition, her impact on people’s lives is profound and far-reaching.

Team of the Year

Vale of Leven Hospital Pharmacy Department

The Vale of Leven Hospital Pharmacy Department has embraced change, innovation and collaboration to strengthen pharmacy services across the hospital. Through new leadership, expanded ward-based pharmacy support, the introduction of hybrid clinical technician roles and the development of a pharmacist-led cardiology clinic, the team has enhanced patient care and medicines optimisation. Their work on structured medication reviews and polypharmacy reduction has improved patient outcomes and achieved recognition on an international stage. Together, they have built a modern, responsive and highly effective pharmacy service.

Employee of the Year – Joint Winners

Gayle Rothnie, Senior Pharmacist, Dispensing Services

Gayle Rothnie played a pivotal role in one of the most significant medicines transitions undertaken across NHS Greater Glasgow and Clyde in recent years. Following national changes to immunoglobulin contracts, she helped coordinate a complex programme affecting multiple services, clinical teams and patients. Through expert leadership, close collaboration and meticulous stock management, Gayle ensured a safe and seamless transition while maintaining continuity of care. Her work continues to support national procurement arrangements, improve efficiency and reduce waste, making a lasting contribution to patient care and pharmacy services.

Leader of the Year

Jennifer Crawford and Samantha Carmichael

Jennifer Crawford and Samantha Carmichael demonstrated outstanding leadership through the development and delivery of the Pharmacy Leadership Development Programme. They took ownership of designing and coordinating a programme that helped colleagues across pharmacy services build confidence, develop leadership skills and strengthen their ability to influence positive change. By creating an engaging and supportive learning environment, they encouraged reflective practice, peer learning and practical application. Their commitment has helped create a more confident, resilient and empowered pharmacy workforce, ultimately supporting service improvement and better outcomes for patients.

Innovation of the Year

Medicines Support Service: New Cost Summaries for High Cost Medicines

The Medicines Support Service developed an innovative solution to help prescribers make more informed decisions about high-cost medicines. Following feedback from clinical teams, the project created clear and accessible cost summaries for biologic and advanced therapies used within rheumatology and inflammatory bowel disease services. By providing easy access to up-to-date cost information, the initiative supports more informed treatment discussions, encourages sustainable prescribing and helps maximise the value of medicines across NHS Greater Glasgow and Clyde. The project is now being expanded into additional clinical specialties.

Director of Pharmacy Award

Kajal Patel, Clinical Pharmacist

Kajal Patel demonstrated how small ideas can make a big difference. In 2025, she established a monthly charity bake sale within the Queen Elizabeth University Hospital and Royal Hospital for Children Pharmacy Department, creating an opportunity for staff to come together while supporting causes important to them. Through her enthusiasm, organisation and commitment, colleagues have raised more than £1,300 for a range of charities nominated by staff themselves. The initiative has not only generated valuable charitable donations but has also strengthened staff morale, engagement and wellbeing across the department.

Reducing Healthcare Inequalities Award

Jane Beresford and Jackie Sands

Through a unique partnership between arts and public health, Jane Beresford and Jackie Sands developed an innovative approach to engaging communities and improving vaccination uptake. Their work demonstrated creativity, collaboration and a strong commitment to reaching people who might otherwise face barriers to accessing healthcare.

By using arts-based engagement methods, they successfully connected with communities, opened conversations about vaccination and helped address inequalities affecting those most at risk. Their achievement highlights the power of partnership working to improve public health outcomes and strengthen community trust.

Creativity in Problem Solving Award

Martin Dalziel, Kayla Barr, Cara Stirling, Jackie Mackay, Mandy McDonald and Sally Millar

This team demonstrated exceptional creativity in tackling a challenging public health issue. Recognising the need to engage younger audiences in conversations about vaping prevention, they developed innovative communications that transformed complex health information into accessible, engaging and impactful campaigns.

Through fresh thinking, strong collaboration and a clear understanding of their audience, they successfully increased awareness and encouraged healthier choices. Their work shows how creativity and teamwork can help deliver important public health messages in ways that genuinely connect with people.

Volunteer of the Year

Arlene Robertson

Arlene Robertson is recognised for her remarkable voluntary contribution through Bridge2Aid, helping improve access to dental care and professional education in underserved communities across Africa. By sharing her skills, experience and expertise, she has helped strengthen local services and support sustainable improvements in oral health. Arlene’s generosity, compassion and commitment to improving health outcomes extend far beyond her day-to-day role. Her willingness to give her time in support of others embodies the very best values of public service and international partnership.

Innovation of the Year

HITT Testing and Immunisation Programme in Prisons

The HITT Testing and Immunisation Programme has transformed access to essential healthcare within prison settings. Through innovation and partnership working, the team developed a service that improved access to testing and immunisation for a population that can often experience significant health inequalities. By bringing services directly to those who needed them most, the programme delivered meaningful health benefits while helping reduce barriers to care. Their work demonstrates how innovative approaches can improve outcomes and support health equity across vulnerable populations.

Mentorship Excellence Award

Emma Finlay

Emma Finlay has made a lasting difference through her commitment to developing and supporting the people around her. Known for her encouragement, guidance and dedication to helping colleagues succeed, Emma has supported individuals at every stage of their professional journey. Her mentorship has helped colleagues build confidence, develop skills and achieve their potential. Through her leadership and willingness to invest time in others, she has strengthened teams, supported professional growth and created a positive legacy that continues to benefit both individuals and services.

Leader of the Year

Leanne Pettingale

Leanne Pettingale is recognised for leadership that consistently brings out the best in those around her. Through periods of challenge and change, she has provided encouragement, direction and unwavering support to colleagues, creating an environment where teamwork and collaboration can thrive.

Her positive influence, approachable leadership style and commitment to supporting staff have earned the respect and admiration of colleagues. Leanne’s ability to inspire confidence while maintaining a strong focus on people and outcomes makes her a truly exceptional leader.

Unsung Hero Award

John Hutchison

John Hutchison is recognised for the countless contributions he makes behind the scenes, often without seeking recognition or reward. Reliable, dedicated and always willing to help, John has become someone colleagues can depend upon when support is needed. His commitment to the Public Health Directorate has had a lasting impact on both individuals and teams. While much of his work may go unnoticed by others, the difference he makes every day is significant, valued and deeply appreciated by those who work alongside him.

Team of the Year

Peer Immunisers

The Peer Immunisers team has played a vital role in protecting the health and wellbeing of colleagues across NHS Greater Glasgow and Clyde. By volunteering their time, skills and expertise, they have supported vaccination programmes that help safeguard staff, patients and services. Through dedication, professionalism and a commitment to public health, the team has helped improve vaccine uptake while supporting organisational resilience. Their contribution demonstrates the difference that teamwork and voluntary effort can make to the health of the wider workforce.

Employee of the Year

Melissa Steel

Melissa Steel is recognised for her outstanding contribution throughout the year and her consistent willingness to go above and beyond in everything she does. Through professionalism, dedication and a commitment to high-quality work, Melissa has provided exceptional support to colleagues, communities and the wider organisation. Her positive attitude, reliability and strong work ethic have made a meaningful difference across a range of areas. Melissa’s contribution exemplifies the values of excellence, service and commitment that this award is designed to recognise.

Team of the Year

Ward B5, Beatson WOSCC

Faced with growing pressures on cancer services, the Ward B5 team responded with creativity, determination and a commitment to improving care. Staff embraced entirely new specialist skills, enabling the delivery of weekend cancer treatments and reducing pressure on an overstretched day-bed service. This initiative has shortened waiting times, improved patients’ experiences and delivered significant benefits for the organisation. By working together and placing patients at the centre of every decision, the team has helped shape a more sustainable and effective model of cancer care. 

Employee of the Year

Christine MacDonald, Therapy Support Worker

Since becoming the first Band 4 Therapy Support Worker within the Institute of Neurological Sciences, Christine MacDonald has transformed the experience of patients undergoing lumbar spinal surgery. Through extensive training in both physiotherapy and occupational therapy, she now supports patients throughout their entire care journey, from assessment through to discharge. Her skills, compassion and commitment have helped around 90 per cent of patients recover and return home safely. Colleagues describe Christine as an invaluable member of the team whose expertise has improved patient care, enhanced service efficiency and reduced pressure on clinical staff.

Leaders of the Year

Bernadette Shanley, Danielle Gow and Tammie McKinley, Ward 4B Senior Charge Nurses

During a particularly challenging period for the Bone Marrow Transplant Unit, Bernadette Shanley, Danielle Gow and Tammie McKinley provided exceptional leadership and unwavering support to patients, families and staff. Their calm, visible and reassuring presence helped maintain safe, high-quality care while guiding colleagues through significant pressures and uncertainty. Throughout this time, they remained focused on the needs of patients while fostering a supportive environment for the wider team. Their professionalism, compassion and dedication exemplify the qualities of outstanding NHS leadership.

Volunteer of the Year

Keira Procter

For more than 25 years, Keira Procter has lived with a spinal cord injury and now uses her experience to support others facing the same life-changing challenge. Travelling each week from Dunoon to the Queen Elizabeth National Spinal Injuries Unit, she provides reassurance, practical advice and hope to patients and families during some of their most difficult moments. Through one-to-one conversations and education sessions, Keira helps people understand that life after spinal injury can still be rewarding and fulfilling. Her compassion, honesty and dedication make a profound difference to everyone she supports.

Innovation of the Year – Joint Winners

Specialist Transplant Bariatric Clinic

The Specialist Transplant Bariatric Clinic was created to address one of the most significant barriers facing patients awaiting kidney transplantation. By bringing together specialist expertise and targeted weight-management support, the clinic has enabled patients with end-stage renal failure to access the transplant pathway when obesity had previously prevented them from joining the waiting list. Within just six months, fourteen patients were added to the transplant waiting list and nine have already received life-changing transplants. This innovative service is transforming outcomes and creating new opportunities for patients who may otherwise have faced lengthy delays.

Ward 53 Ambulatory Care

Ward 53 continues to demonstrate innovation by adapting services to ensure patients have access to the latest specialist treatments available through the NHS. Working collaboratively across nursing, pharmacy, medicine, administration and allied health professions, the team has developed new treatment pathways and protocols for people living with conditions such as Parkinson’s disease, multiple sclerosis and epilepsy. Their work has reduced delays, prevented unnecessary hospital admissions and empowered patients and carers to play a greater role in managing their health. The result is an innovative service built around high-quality, person-centred care.

Team of the Year

Child Health and Screening Department

The Child Health and Screening Department has shown remarkable resilience, commitment and teamwork during a period of significant change. While adapting to new systems, processes and ways of working, the team continued to deliver vital services to children and families across the community. Through mutual support, collaboration and a shared commitment to quality and safety, they have maintained high standards while embracing opportunities to improve services. Their dedication ensures children and families continue to receive the best possible care, even during times of transformation and challenge.

Employee of the Year

Begonia Mosteyrin, ANP, Renfrewshire Care Home Support Team

Begonia Mosteyrin is recognised for the exceptional care and professionalism she brings to her role every day. A valued member of the Renfrewshire Care Home Support Team, she consistently supports patients, families and colleagues with positivity, resilience and dedication. Her ability to remain compassionate and focused, even during challenging circumstances, inspires those around her and reflects the very best of NHS values. Begonia has made a lasting impact on both the people she cares for and the teams she works alongside.

Leader of the Year

Caroline Young, Nurse Team Lead, Community Mental Health Team

Caroline Young has demonstrated outstanding leadership during a period of significant pressure and challenge. Through her compassionate and supportive approach, she has created an environment where colleagues feel safe, valued and empowered to succeed. Caroline is known for bringing out the best in those around her, encouraging development, nurturing talent and fostering a culture of optimism and teamwork. Her leadership has earned the trust, admiration and respect of colleagues across mental health services, helping strengthen both staff wellbeing and the quality of care provided to patients.

Innovation of the Year

Renfrewshire District Nursing Service

Through teamwork, determination and innovation, the Renfrewshire District Nursing Service successfully established a new overnight palliative care service for local communities. This development ensures patients and families can access compassionate support at any time of day or night, particularly during the most difficult stages of life. The service has enabled more people to remain in the comfort of their own homes, improved continuity of care and enhanced experiences for families. Their achievement demonstrates how innovation can make a meaningful difference to patient care and quality of life.

Community Involvement Award

Katie Yuile, Planning and Development Officer

Katie Yuile has been instrumental in driving positive change across alcohol and drug services throughout Renfrewshire. Through collaborative working, innovative thinking and a commitment to partnership, she has helped expand access to life-saving naloxone while ensuring people with lived experience are at the centre of service development. Katie has a unique ability to bring people together around a shared purpose, inspiring action and delivering meaningful improvements. Her work is helping create healthier, safer and more inclusive communities while improving outcomes for some of the most vulnerable people in society.

Best Supporting Role

Julie Mitchell, Hospital Discharge Placement and Review Officer

Julie Mitchell provides invaluable support to patients and families during some of the most important and challenging moments in their healthcare journey. Combining professionalism with exceptional kindness and empathy, she helps people navigate complex decisions with confidence and dignity. Her person-centred approach ensures individuals feel listened to, reassured and supported throughout the discharge process. Julie’s ability to offer both practical help and emotional support has made a significant difference to countless patients and families and is greatly valued by colleagues across services.

Team of the Year

Justice Services Team

The Justice Services Team has gone above and beyond while working under immense pressure. The team supports some of the most vulnerable people in our communities, helping individuals make positive, lasting changes while keeping the public safe. Together, they have embraced innovative rehabilitation pathways, trauma-informed practice and creative approaches to early release, domestic abuse interventions and community payback. They never shy away from difficult situations, responding calmly, compassionately and as one united team. Their dedication has strengthened wellbeing, improved outcomes and enhanced the quality of care and safety across West Dunbartonshire. Their resilience, innovation, teamwork and heart demonstrate exactly why the Justice Services Team is being celebrated tonight.

Employee of the Year

Mikey Quinn, MSK Physiotherapist, South Quadrant

Mikey Quinn has made an exceptional contribution through his positivity, dedication and commitment to improving the MSK Physiotherapy service. He played a key role in delivering an important service objective, bringing fresh ideas, supporting colleagues and volunteering for tasks that went well beyond expectations. Mikey also took the lead in creating an engaging patient video, something completely outside his usual role. He planned, scripted and delivered it with enthusiasm and professionalism, helping patients feel better informed and more connected. His energy brought the whole team together, while his creativity, drive and willingness to go the extra mile have made a real difference to patients, colleagues and the wider service.

Leader of the Year

Derek Dolan, Senior Charge Nurse, Glenarn Ward, Dumbarton Joint Hospital

In just 18 months, Derek Dolan has brought outstanding leadership to Glenarn Ward at Dumbarton Joint Hospital. He has created a warm, person-centred culture where patients, carers and staff feel valued and supported. This was reflected in the ward achieving a Clinical Care Assurance Tool score of 100 per cent. Derek’s calm and compassionate approach has transformed everyday care, strengthened relationships and ensured dignity and meaningful moments remain at the heart of the ward. He has inspired his nursing team to grow in confidence, work together and take pride in the difference they make. Derek leads with integrity, kindness and a genuine belief in people, creating a positive and lasting impact.

Innovation of the Year

Crosslet and Queens Quay Catering Teams

The Crosslet and Queens Quay Catering Teams have transformed mealtimes for care home residents through creativity, passion and a determination to improve lives. They became the first care homes in Scotland to achieve the Food for Life Bronze Award, earning national recognition for their nutritious and enjoyable food. Their innovative work includes tailored menus and projects that improve residents’ outcomes while reducing reliance on costly supplements. Through themed events, celebrations and genuine care, the teams also bring joy, comfort and connection to everyday life. Their imagination and commitment have made a lasting difference to resident wellbeing, quality of care and the use of resources across both homes.

Chief Officer’s Award

Karen Glass, Practice Development Physiotherapist

Throughout more than 20 years in MSK Physiotherapy, Karen Glass has consistently gone far beyond her role to support staff, patients and carers. Her kindness and compassion brighten the lives of those around her, while her empathy and commitment help ensure people feel valued, included and cared for. Karen has helped shape a culture where colleagues are encouraged to grow, thrive and look after their wellbeing. She has a remarkable ability to recognise what people need and quietly make it happen, often without seeking any recognition herself. Her warmth, generosity and unwavering support have made a lasting difference across the whole service and truly embody the spirit of the Chief Officer’s Award.

Volunteer of the Year

Jamie MacLean, Volunteer, Mentor Scotland

Jamie MacLean is an inspiring volunteer whose energy, compassion and commitment have made a real difference across West Dunbartonshire. Through Mentor Scotland, Jamie gives countless hours to create safe and welcoming spaces where people can talk openly, support each other and feel less alone. Alongside work and family life, he still finds time to train others, promote suicide prevention and support community groups, always placing other people’s wellbeing first. His peer-support approach has helped many people regain confidence, improve their mental health and reconnect with those around them. Jamie’s selfless dedication has created a lifeline for many, and the positive impact of his work reaches far beyond the groups he leads.

Team of the Year – Joint Winners

Emergency Department Team

Throughout an exceptionally challenging winter marked by high acuity and unprecedented demand, this team consistently went above and beyond to ensure children and families received safe, timely and compassionate care. Despite sustained pressure, they demonstrated remarkable resilience, professionalism and teamwork, maintaining patient flow wherever possible while supporting one another and delivering high-quality, person-centred care. Their adaptability and commitment had a significant positive impact on both patient experience and service delivery.

Midwifery Practice Development Team and Clinical Skills Midwives

During a period of significant workforce expansion and change, this team demonstrated outstanding adaptability and innovation. They transformed induction programmes, supported increasing numbers of newly qualified midwives, implemented Scotland’s preceptorship framework and introduced pioneering support roles to improve retention and confidence. Through education, governance, clinical skills development and learning support, they have strengthened maternity services and positively influenced midwives across every unit.

Employee of the Year – Joint Winners

Katrina Rooney, Clinical Nurse Specialist and Temporary Plaster Room Team Lead

During a challenging staffing period, Katrina stepped forward to lead the Plaster Room while continuing her clinical nurse specialist responsibilities. Her leadership transformed the service, supporting staff development and strengthening patient care. Alongside this, she spent several years collaborating with colleagues across Scotland to develop an accredited trauma and orthopaedic practical skills course, creating a sustainable training pathway that will benefit future generations of healthcare professionals.

Ben Corton, Healthcare Planning and Performance Network

Over the past two years, Ben has demonstrated exceptional commitment to improving operational performance and patient care. Through analysis, problem-solving and close collaboration with clinical and administrative teams, he has helped reduce outpatient waiting times and improve patient flow across several highly pressured specialties. His professionalism, reliability and focus on delivering practical solutions have led to measurable improvements in service performance and patient experience.

Leader of the Year – Joint Winners

Mark Davidson, Clinical Director, Cardiac Services

Leading cardiac services through a particularly challenging period, Mark has provided clear direction, strong communication and unwavering commitment to improvement. He has supported a service spanning multiple specialties while driving quality improvements, analysing data to improve outcomes and ensuring families remain at the centre of care. His attention to detail, dedication to staff recognition and commitment to getting it right for every child and family have made a lasting impact across the service.

Nikki Harvey, Senior Charge Nurse, Gynaecology Service

Nikki’s compassionate leadership has inspired colleagues across her service. She is known for supporting staff through difficult times, encouraging professional development and creating opportunities for open communication and shared learning. Her dedication to wellbeing, service improvement and team development has helped foster a supportive and inclusive environment where every individual is valued, respected and encouraged to reach their full potential.

Lesley Jackson, Lead for Neonatal Hospital @Home

Lesley has been the driving force behind the development of the Neonatal Hospital @Home programme, helping keep mothers and babies together while delivering specialist neonatal care within the family home. From securing early funding to demonstrating the programme’s success and supporting service expansion, she has played a crucial role in transforming care delivery. Her vision and determination have helped shape the future of virtual healthcare across the directorate.

Innovation of the Year

Michael Jacovides, Lead for the Robotic Surgery Programme

Michael’s vision and determination have been instrumental in bringing robotic surgery to the Royal Hospital for Children. Working closely with charity partners, clinicians, innovation teams and industry experts, he secured investment and support for technology that will transform paediatric surgical care. His leadership has turned an ambitious idea into reality, helping position the hospital at the forefront of advanced surgical innovation and improving outcomes for children for years to come.

Volunteer of the Year

AMMA

Founded by Sarah Zadik, AMMA has grown into a vital source of support for vulnerable women and families experiencing significant social and healthcare inequalities. Through birth companionship, advocacy, infant feeding support, antenatal education and practical assistance, the organisation provides compassionate care when it is needed most. Their volunteers work tirelessly to support women facing birth alone, helping ensure families feel safe, supported and empowered throughout their maternity journey.

Directors Award

Jennifer Harvey, Gynaecology Service Lead

Leading her team through a year of significant service development and improvement, Jennifer has demonstrated exceptional leadership, openness and accountability. She successfully delivered a new outpatient MyoSure service while ensuring patients remained at the heart of every decision. Through strong communication, teamwork and unwavering support for colleagues, she has nurtured a thriving team and guided the service through challenges with resilience, compassion and a clear focus on quality care.

Rights of the Child Award

Suzanne Pearson and Ward 1A/1B Team

Committed to improving experiences for children with autism and additional support needs, Suzanne and her team worked with a children’s charity to create a dedicated sensory room within the day surgery unit. The calming, interactive space provides a more inclusive and supportive environment throughout a child’s hospital journey. Driven by a belief that healthcare should be compassionate, personalised and responsive to individual needs, their work has transformed the experience of many children and families.

Employee of the Year – Joint Winners

Stacey Thomson, Dental Health Support Worker

Stacey Thomson is recognised for her outstanding commitment to person-centred care and her ability to make a lasting difference to vulnerable families. Working alongside a single parent and child who were both experiencing dental anxiety, untreated tooth decay and poor oral health, Stacey took the time to understand what mattered most to them. Over six months, she built trust, supported dental registration and treatment, attended appointments alongside the family and helped develop confidence and independence. Through compassion, patience and partnership working, Stacey transformed not only oral health outcomes but also confidence, wellbeing and quality of life.

Frances McGuire, Social Work Assistant

Frances McGuire has made an extraordinary impact on children and families through her dedication, compassion and community spirit. Recognising the practical challenges many families face, she developed initiatives including winter coat appeals, Easter projects and Christmas gift campaigns to ensure children and parents receive support when they need it most. Through strong relationships with local businesses, churches and community organisations, Frances has secured clothing, beds, household essentials and gifts for families experiencing hardship. Her commitment extends far beyond her role and helps ensure vulnerable families have the support needed to stay together and thrive.

Team of the Year

Intensive & Unscheduled CAMHS

The Intensive and Unscheduled CAMHS Team provides specialist mental health support to children and young people experiencing significant distress, twenty-four hours a day, seven days a week. Working across homes, communities and hospital settings, the team delivers urgent assessments, therapeutic interventions and crisis support designed to keep young people safe and reduce the need for hospital admission wherever possible. Over a twelve-month period, the service supported more than 1,300 young people, with the vast majority able to remain safely within their communities. Their compassion, expertise and partnership working have made an extraordinary difference to families across Greater Glasgow and Clyde.

Innovation of the Year

CAMHS Information Resources and Right Decision Platform Project

This innovative project transformed how young people access information about Child and Adolescent Mental Health Services. After identifying a gap between perceptions of CAMHS and the reality of services available, the team worked directly with young people to co-design accessible information resources and online content. Through workshops held across Greater Glasgow and Clyde, young people influenced everything from content and design to promotion and accessibility. The result is a valuable resource that supports national standards, promotes young people’s rights and ensures information is created with, rather than for, those who use services.

Leader of the Year

Lisa Miller, Hospital Assessment Team Manager

Lisa Miller leads one of the most complex and demanding services within the Health and Social Care Partnership, supporting hospital discharges and ensuring people receive the right care at the right time. Her leadership has been instrumental in managing high volumes of referrals, complex assessments and delayed discharge pressures while maintaining a strong focus on patient outcomes. Lisa is highly respected by her team for her compassion, support and dedication. During particularly difficult periods, including the loss of a valued colleague, she demonstrated exceptional care and leadership, ensuring staff wellbeing remained a priority while continuing to deliver outstanding services.

Volunteer of the Year

Marjory Harris and the Cancer Café Volunteers

Marjory Harris and the Cancer Café volunteer team have created a welcoming and supportive space for local people affected by cancer. Meeting regularly within the community, the Cancer Café provides an opportunity for people to talk openly, share experiences and access support from others who understand the challenges a cancer diagnosis can bring. Working in partnership with Improving the Cancer Journey and local libraries, the volunteers have built a service that reduces isolation, fosters meaningful connections and brings support into the heart of the community. Their dedication continues to make a positive difference to countless lives.

The team, department, service or function that has been judged to have worked together as a team and made the most significant contribution to quality of care, population health and care, service delivery or staff wellbeing likely under significant pressure or difficult circumstances.

Any member of staff who has stood out as an exemplar of care giving, service delivery or who has made a major difference for colleagues around them or the delivery of a key objective for their department or wider NHSGGC/HSCP.

Any member of staff who has demonstrated outstanding leadership, positive values and behaviours and/or inspired others in a particularly challenging situation, or for the respect they get from others through the day to day difference they make for those around them as a leader.

Any member of staff can demonstrate leadership, not just those who formally manage people.

To recognise any individual, team or department responsible for developing and implementing an innovative service, method, technology or process that has made a significant difference to quality of care, wider population health or care, service delivery or to the wellbeing of our own staff or to the efficient use our resources.

To recognise an individual or team of individuals who have volunteered significant time and effort to the benefit of our patients, service users or staff and made selfless contribution perhaps under difficult personal circumstances.

An induction process that supports colleagues must be completed by 3 months after the start date of a new role or up to a maximum of 6 months, if working part time.

NHS Greater Glasgow and Clyde has developed a six step model to support the induction process. Each step is outlined in the boxes below and provides information and resources to plan progression through a positive induction journey. 

The NHSGGC Induction Checklist can be used electronically or in a paper format and will support the conversation between you and your new start as you work together to plan their personal induction journey.

All steps, with the exception of Step 4, apply to all new staff regardless of their role in our organisation.

Managers should meet with employees who are new to the role within 3 months of their start date to agree the following:

• Objectives
• Training that new employees must complete within their Induction period
• Personal Development Plan for the coming review period.

If your new team member requires literacy/numeracy support to complete their induction programme, please click here to access additional support.

As a manager it is your responsibility to sign off on your new start’s induction. If you require an extension to the induction period, please contact the team on ggc.induction@nhs.scot.

As an additional support to the resources outlined within the Induction Portal, a tutor led course is offered to managers and supervisors who are responsible for leading induction locally and supporting new colleagues, particularly those colleagues in a HCSW role. Details are noted here – Induction Training.

The Corporate Communications team have developed a microsite giving advice and guidance to managers regarding media enquiries.  

NHS Greater Glasgow and Clyde is a great organisation with a huge pool of terrific talent. We are committed to fairness and equality and take a zero tolerance approach to all forms of discrimination.

We have access to some of the finest facilities and resources in the country, but it is the values and attitudes we demonstrate as individuals that make the biggest difference to our patients and their families.

It is key that we are all committed to the core NHS values of: Care and Compassion, Dignity and Respect, Openness, Honesty, Responsibility, Quality and Teamwork and we use these values to guide us in all that we do.

These key messages are important for new colleagues joining our organisation, but I also believe it is important that we all remind ourselves of the opportunities we have to impact very positively on the lives of thousands of patients and their families no matter what job we do as part of NHS Greater Glasgow and Clyde.

Our organisational purpose (Mission Statement)

To deliver effective and high quality health services, to act to improve the health of our population and to do everything we can to address the wider social detriments of health which cause health inequalities. 

Below are some of the frequently asked “big facts” about NHSGGC

• We are the largest Health Board in the UK covering a geographical area stretching from East Dunbartonshire to Inverclyde
• We deliver services in 25 hospitals, 10 specialist units, 60 health centres and clinics 
• We cover a core population of approx 1.2million and provide specialist services to more than half the country’s population
• We have a total annual budget of £2.6 billion
• We employ 44,000 staff
• We are investing more than £1billion to build four new hospitals.

This induction portal is an essential part of your journey as a new colleague, ensuring that you are well informed and provided with the necessary information you need to carry out your role within NHSGGC.

As you progress through the portal, you will be guided through your induction journey by your line manager.

Joining a new organisation, or department, can raise a lot of questions for you. Some questions will relate to the domestic arrangements of your role and others will link to the policies and procedures that you will be expected to follow in your new role. This section provides support to work through the range of information that you will be presented with in your initial weeks with us. 

The NHSGGC Induction Checklist  can be used electronically or in a paper format and will support the conversation between you and your manager as you work together to plan your personal induction journey.

Employee Voice –  Speak Up!

We support our staff to speak up and feel that their voice can be heard. There are a number of ways any staff member can do this including through your line manager, human resources or through Confidential Contacts. You can find a list of all the different Speak Up services and support on our Intranet.

In particular, if you identify any issues that relate to patient safety, you can raise this with your line manager. If you would rather do this confidentially, you can use our Whistleblowing service. If you raise an issue via Whistleblowing, this will be kept entirely confidential. You can access advice on Whistleblowing via our Confidential Contacts who offer a safe space for colleagues to discuss their concerns confidentially and be signposted to the appropriate next steps for help if required.  The new National Whistleblowing Standards for the NHS in Scotland came into force in 2021 and apply to anyone working to deliver NHS services. It’s important that you know what options you have to raise a concern in confidence and in a protected way.

We work in partnership with a number of Trade Unions and professional organisations who represent employees and will support you if you want to raise issues or make a formal complaint. You can find a list of those organisations on our intranet. You can also join one of our staff led equalities groups, who advocate on behalf of staff with disabilities, BME staff and LGBTQ+ Staff. You can find contact details and more information about them on HR Connect.

Supplementary information to guide your discussion together can be found below and your manager will guide you to the appropriate information for your role.

The Staff Health Strategy Mental Health and Wellbeing Group are very keen to highlight and support the messages contained in this ‘Going Home Checklist’.

At this difficult time when we are so focussed on the wellbeing of our patients, it is also important to support and look after each other. 

Please take a moment or two to consider these messages and pass this on to all colleagues.

At this step of the Induction process, your manager will direct you to the Once for Scotland Statutory Mandatory training modules that all colleagues in NHSGGC must complete.  In line with the 2023/2024 Agenda for Change pay agreement, staff should be allocated time during working hours to complete their Mandatory training.

• Once for Scotland – Fire Safety (Refresher period every 2 years)
• Once for Scotland – Cyber Security (Refresher period every year)
• Once for Scotland – Safe Information Handling (Refresher period every year)
• Once for Scotland – Manual Handling (Refresher period every 3 years)
• Once for Scotland – Understanding Equality, Diversity and Human Rights (Refresher period every 3 years)
• Once for Scotland – Why Infection Prevention Control Matters (Refresher period every 3 years)
• Once for Scotland – Fraud Awareness (Refresher period every 3 years)
• Once for Scotland – Prevention and Management of Violence and Aggression (Refresher period every 3 years)
• Once for Scotland – Child Protection and Adult Support and Protection (Refresher period every 3 years)
• GGC: 002  Health and Safety, An Introduction (Refresher period every 3 years)

In addition to this, all Ward based staff must complete face to face evacuation training annually. 

You will find the full supporting information on Statutory and Mandatory training at the following link which may be helpful to discuss with your line manager: All NHSGGC Staff.

Access to Learning

Our Once for Scotland Statutory Mandatory training modules for new and existing NHSGGC staff are available on our online learning platform, Learnpro. This can be accessed via LearnPro.

As a new member of staff you should have received a LearnPro log-in request prior to commencement (via the email address you provided to Recruitment Services). This will have allowed you to complete core statutory and mandatory training prior to commencement. 

You may need to periodically update your account and to help with this you can read our guide on how to maintain and update your LearnPro account. 

Role Specific Training

In addition to the training identified above that is for all NHSGGC staff, you may also be required to complete additional mandatory training for your role. This could be training agreed locally in your area and may be a blend of online and classroom training. Your manager or supervisor may discuss this with you at Step 6, if this is relevant to your role.

If you are a new people manager, supervisor or team leader, please discuss your people management responsibilities with your manager and ask for help and support. Also, you have to complete the New People Managers and Supervisors Induction Pathway within Step 6 – Professional and Role Specific Induction.

Support 

If you have any difficulty in accessing our online learning modules please contact colleagues at LE Support or by calling 0141 278 2700, option 3.

Are you a Health Care Support Worker (HCSW)?

Statutory regulation means professional registration with one of the recognised regulatory bodies within the National Health Service. These are:

• General Medical Council
• Nursing and Midwifery Council
• Health and Care Professions Council
• General Dental Council
• General Pharmaceutical Council,
• General Optical Council,
• General Osteopathic Council.

If you do belong to one of the above professional regulatory bodies, you are not defined as as a HCSW and you can now progress to Step 5 in your induction journey. 

You do not need to take any action outlined in this section. This is because you will have already agreed to a Code of Conduct set out by the regulatory body you belong to and this will govern the behaviours that the regulatory body expects you to display within your role. You may also have to participate in regular CPD and/ or revalidation activity which will ask you to produce evidence against competencies set by the regulatory body.

Is there anyone else excluded from the HCSW process?

In addition to registered healthcare professionals, the HCSW Workbook and Code of Conduct do not apply to unpaid volunteers, staff working under certain specific contractual arrangements or to staff who have a pay banding 8B or above. However these colleagues will still have to complete an induction journey based on the previous steps in the Induction Portal and worked with their manager to sign off their induction programme.

I don’t belong to any of these groups – what do I need to do?

If your role is not currently regulated by any of the professional bodies or other categories above, then you are identified as a Health Care Support Worker. 

The term “Healthcare Support Worker” or HCSW can be misleading as most people believe it to only apply to people who work within a clinical environment. The term HCSW covers a very wide range of roles, both clinical and non-clinical. 

As a HCSW, you will need to complete the HCSW Workbook and also sign up to the HCSW Code of Conduct. The HCSW Workbook contains a series of questions which you must answer. These questions are based on a set of mandatory induction standards which have been set out by the Scottish Government. The HCSW Code of Conduct contains a set of behaviours, competencies which you should demonstrate on a day to day basis in your role. Both these elements need to be completed as part of your induction.

Quality Assurance

To ensure consistency and to improve compliance we may ask to see completed workbook(s). These will be chosen at random.

To ensure that your induction journey is complete you should meet with your manager or supervisor and check that the following parts of the process are now signed off and achieved:

1. Make sure you have completed all sections of the Induction check-list, including dates of achievement and you have ticked the box for each section. 
2. If you are a Health Care Support Worker, ensure that your HCSW workbook is completed, reviewed and signed off and you have read and understood the HCSW Code of Conduct
3. Your manager or supervisor will complete the new online form to tell us that your induction has been completed. 

When you meet with your manager or supervisor to complete your induction journey, remember that this is an opportunity to discuss any areas of your role that you may be unsure of and to cover your personal development plan that will support your ongoing development in NHSGGC.

If you require any professional or role specific training, your manager may now direct you to Step 6.

Administration Induction

• Administration Induction Webpage

Registered Nurses – Acute Services

• Corporate Nurse and Midwifery Induction  

Registered Nurses – Partnerships

• Children and Families Induction Pack
• Community and Adult Services Induction Pack

Health Care Support Worker Acute Services

• Corporate Clinical HCSW Induction  

Health Care Support Worker – Partnerships

More information on GGC Partnerships

More information on City Partnerships

Facilities Staff

This workbook has been designed for all new staff working in Soft Facilities Services and enables employees to demonstrate and evidence the skills required to achieve the Healthcare Support Worker (HCSW) Induction Standards.

The staff groups who will be using this work book are from the Domestic, Catering, Security, Linen, Portering and Transport Services and the Estates areas. It can also cover other roles such as sewing room, warehousing, gardeners etc. For these job roles, it is expected that the Post-holder completes all core Dimensions and the Reviewer/Line Manager selects applicable Performance Criteria in addition.

Staff working in Soft Facilities Management (FM) roles are defined as HCSW’s because they are either:

• responsible for maintaining premises or equipment used by patients;

• involved in the preparation and delivery of goods or services to service users.

This evidence based workbook contains a record of progress and provides testimonial evidence which can be used as part of employees Personal Development Review.

• Facilities Workbook
• SOP for Facilities Workbook

Junior Doctors

For more information contact Kenny Tracey: kenny.tracey@ggc.scot.nhs.uk

New Manager Pathway

• New People Managers and Supervisors

Pharmacy and Prescribing Support Unit

• For more Information, go to the GGC-PharmacyServices

Prison Healthcare

• Prison Healthcare Induction Pack

Public Health and Health Improvement

For more information and resources go to the Public Health Workforce Development Hub SharePoint site and submit an access request.