The six Health and Social Care Partnerships (HSCPs) across NHS Greater Glasgow and Clyde (NHSGGC) offer a range of mental health and wellbeing services, including for those with diagnosed mental illness and psychiatric care needs. For example, Primary Care Mental Health Teams (PCMHT) help people with mental health problems that will benefit from ‘talking’ therapies. Community Mental Health Teams (CMHT) work with people with more complex or longer lasting mental health issues, possibly needing medication. There are also a number of specialist services to meet a range of specific needs including crisis, trauma, drugs and alcohol, eating disorders, and psychotherapy.
Practitioners from a range of professional backgrounds work within these teams and include psychiatrists, psychologists and cognitive behavioural therapists, community psychiatric nurses, occupational therapists, social workers, community development workers, support workers and administrative staff.
Strategy
Services to help people with their mental health are being redesigned to enable us to respond and better support people experiencing mental illness.
The NHSGGC Mental Health Strategy 2023-28 proposes a system of stepped/matched care, with people entering at the right level of intensity of treatment and allowing for movement through different levels of care. It aims to:
Shift the balance of care into the community and better meet the needs of the patients, as more people access care through expanded community-based services.
Deliver prevention and early intervention; including mental wellbeing and suicide prevention training for all staff, expanding computerised Cognitive Behavioural Therapy (cCBT) services and supporting Wellbeing in primary care.
Develop the focus on Recovery across community teams and inpatient settings.
Improve the effectiveness of community services; including developing group based Psychological Therapies, offering Patient Initiated Follow Up (PIFU) which gives people control over return appointments, such as when symptoms or circumstances change, reducing appointments of low clinical value.
Develop Unscheduled Care; Mental Health Assessment Units diverting people with Mental Health problems who do not require physical / medical treatment from Emergency Departments, community mental health acute care services offering intense support as an alternative to hospital admission and commissioned services to provide help to people in distress where a non-clinical response is more appropriate.
The ongoing and proposed range of community developments represents new ways of working across primary, secondary and community services. They will improve care across the whole spectrum of mental health problems, but importantly and mainly for those with the most severe and complex mental disorder.
The NHSGGC strategy contributes to delivering the Scottish Government’s 2023 Mental Health and Wellbeing Strategy.
Feedback from those who have used services
Mental health services intend to continue to improve the way psychiatric and wider mental health services are delivered in future, by responding to what people have told us, redesigning services and changing how staff work with people who access care.
We have previously asked people who access services, carers and family members about what matters to them the most when they need to use the services we provide.
In summary, people who use mental health services told us what matters is that staff and services:
Take time with them and listen to them
Take care of people, look after them and make sure they get the right treatment when they need it
Explain all they need to know and involve them in decision making
Are knowledgeable, safe and can be trusted
Show they care, are compassionate and show empathy
Are friendly, kind, competent and staff are professional
Communicate with the people who matter to them regarding their progress and condition
Provide good continuity of care and well-managed frequent service delivery in relation to their needs, at the right time and at the right intensity
Offer assertive community treatment and respond more adequately to people’s diverse social, psychological and biological needs as opposed to being hospitalised.
We intend to build on previous and informal work already undertaken and now want to:
Sense check what people have previously told us and identify anything new or changed.
Better understand what matters to people with protected characteristics.
Seek to engage with more people to help us with the next phase of engagement.
NHS Greater Glasgow and Clyde (NHSGGC) is committed to using feedback to improve the quality of our mental health services. This helps us better understand what is currently working well, and what needs to improve.
Reading some of this may have an emotional impact on you.
Support is always available, and some of the national sources of help are listed here.
Mind to Mind – If you’re feeling anxious, stressed or low, or having problems sleeping or dealing with grief, find out how you can improve your mental wellbeing by hearing what others have found helpful by visiting the NHS Inform Mind to Mind webpage.
Breathing Space is Scotland’s free, confidential listening service for individuals over 16 experiencing symptoms of low mood, depression or anxiety. You can contact them on 0800 83 85 87 Monday to Thursday from 6.00pm to 2.00am and 24 hours a day at weekends (from 6.00pm Friday to 6.00am Monday).
Samaritans provide confidential, non-judgmental emotional support 24/7 for people who are experiencing feelings of distress or despair. You can contact Samaritans free by phoning 116 123 or emailing jo@samaritans.org
NHS 24 Mental Health Hub services are available to everyone in Scotland. The services available include listening, offering advice and guiding you to further help if required. The Mental Health Hub is open 24/7 and you can contact them on 111.
Childline is a free service for children and young people for when they need support or advice. It is open 24/7, and there are many ways to get help. You can call 0800 1111 or visit the Childline website.
Please note this survey is now closed, if you would still like to share your experience of the GP Out of Hours service please email us at Public.Involvement@ggc.scot.nhs.uk or you can share your experience on Care Opinion.
We are committed to delivering high quality healthcare services that meet the needs of our people and communities.
The GP Out of Hours (GPOOH) service in NHS Greater Glasgow and Clyde provides urgent care to patients when their regular GP service is closed. These services are designed to handle non-life-threatening medical issues that require attention outside regular working hours, such as evenings, weekends, and public holidays.
Background
In February 2020, NHSGGC reduced the number of centres the GP Out of Hours service was provided from to help stabilise the service because of significant unplanned closures.
The move allowed the service to develop a sustainable model that took account of wider changes in healthcare due to the COVID-19 pandemic, including a move from face to face to initial remote and virtual appointments where appropriate.
These changes occurred during a period of major transformation when the NHS had to adapt rapidly to meet the unprecedented challenges of a global pandemic. Significant changes were implemented in a very short period to disrupt community transmission of COVID-19, including a move to a digital first approach to patient consultation.
In February 2020, the GP Out of Hours service faced difficulties in covering shifts across all GP Out of Hours Centres, which meant that the service faced unplanned closures. The number of centres was temporarily reduced to maintain the service and make it more stable and sustainable. Since then, GP Out of Hours has developed the service helping it move to a more stable, appointment-based model, accessed by calling NHS24 on 111. This means we can help people get the right care in the right place.
Current GPOOH Service
The GP Out of Hours service has developed with ongoing patient engagement during the past 3 years helping it move to a more stable, appointment-based model, accessed by calling NHS24 on 111.
This means we can help people get the right care in the right place.
Patients can access the GPOOH service in the evenings, overnight and across the whole weekend and public holidays by contacting NHS 24 on 111.
If you require urgent non-life threatening care after your GP has closed you should phone NHS24 on 111.
Trained call handlers at NHS24 will assess your needs and if clinically appropriate will refer you to the GP Out of Hours service.
This new system also means that, where appropriate, patients can speak to a clinician over the phone or via a virtual consultation from the comfort of their own home, meaning they don’t have to travel to an urgent out of hours care centre.
Feedback from those who have used the service
We have continued to evolve and test the development of the service with extensive feedback from patients using the service. In the most recent feedback, 87% of people responding rated their care as either ‘good’ or ‘excellent’ with 93% of respondents also stating the service met their needs.
Ways to get involved
Please note this survey is now closed, if you would still like to share your experience of the GP Out of Hours service please email us at Public.Involvement@ggc.scot.nhs.uk or you can share your experience on Care Opinion.
23rd October 10.00am – 12.00pm – Springburn Health Centre pop up engagement event
2nd November 10.00am – 12.00pm – Parkhead Health Centre pop up engagement event
Frequently Asked Questions
FAQs
What is GP Out of Hours?
The GP Out of Hours service in NHSGGC provides urgent primary care to patients out with normal GP surgery hours, in evenings, at weekends and during public holidays. This is accessed by calling NHS 24 on 111.
How do I access GP Out of Hours?
Patients can access the GPOOH service in the evenings, overnight and across the whole weekend and public holidays by contacting NHS 24 on 111.
Trained call handlers at NHS24 will assess the needs and if clinically appropriate will refer the patient to the GPOOH service.
This new system means that, where appropriate, patients can speak to a clinician over the phone or via a virtual consultation from the comfort of their own home, meaning they don’t have to travel to an urgent out of hours care centre.
Why do I have to phone NHS 24?
With all patients being channelled through NHS 24 as a first point of contact, we can ensure that people are directed to the most appropriate type of care within the right environment, at the right time.
We have a fully integrated a telephone triage system into the patient care pathway, meaning where appropriate, patients can speak to a clinician over the phone or via a virtual consultation and may not even have to travel to an urgent out of hours care centre.
Where are the GP Out of Hours Centres?
There are currently GP Out of Hours Centres at:
Inverclyde Royal Hospital (Partial weekend cover and bank holiday.)
New Victoria Hospital
New Stobhill Hospital
Royal Alexandra Hospital
Vale of Leven (Lomond)
Will people have to travel further to attend GP Out of hours?
If you need a face-to-face appointment, you may be asked to attend a GP Out of Hours centre outwith your local area. If you cannot travel, we can also offer home visiting options, and for those who need support to get to a centre, patient transport can be arranged.
What happens if you are not able to travel to attend an appointment?
If you cannot travel, we can also offer home visiting options and for those who need support to get to a centre and patient transport can be arranged.
Why can I not just turn up to be seen?
With all patients being channelled through NHS 24 as a first point of contact, we can ensure that people are directed to the most appropriate type of care within the right environment, at the right time.
We have a fully integrated a telephone triage system into the patient care pathway, meaning where appropriate, patients can speak to a clinician over the phone or via a virtual consultation and may not even have to travel to an urgent out of hours care centre. Over half of our consultations are now carried out remotely within your own home. This ensures you can be seen by the right clinical person for your care. Being seen in the home setting also reduces waiting times, travel time and infection control risks.
Is patient transport available to all patients?
Patient Transport is available to all patients. At time of arranging an appointment for a centre, the administrative staff will discuss travel arrangements to the centre for the patient. Any patients who indicate they don’t have transport means to travel to centre will be routinely offered patient transport. There is no charge for this service.
Can patient be accompanied on patient transport?
Carers can get the transport and child seats are also available and patient transport now includes accessibility for wheelchair users.
Is return transport to get patient home available?
NHS Greater Glasgow and Clyde (NHSGGC) listens and learns from people’s experiences of services. These experiences help us to understand what we are doing well, and where we could be doing better.
To support the involvement of people in its work NHS Greater Glasgow and Clyde works toward the aims of its Stakeholder Communication and Engagement Strategy.
These aims are:
Empower staff and teams to have ongoing engagement with people in an open and honest manner. Ensure that the public voice is at the heart of all service planning, improvements, and developments.
Provide the opportunity for people from all our diverse communities to share their experiences. Ensure all our work is inspired and shaped by people’s views.
Enable people to voice their views, needs and wishes and contribute to plans, proposals, and decisions about services.
The PEPI team will be adding additional case studies and insights into involvement activity taking place across NHSGGC throughout the year. If you would like to get in touch for advice or help with any involvement, please reach out to the PEPI Team through this contact form. You can share examples of involvement for next year’s report by emailing: public.involvement@ggc.scot.nhs.uk
Case Study One: Occupational Therapy East Dunbartonshire HSCP, Themed Family Events
Teams across NHSGGC are continually working to listen and learn from their patients and service users. They do so through a wide range of tools to capture feedback to more formal support or engagement activities. The following story provides insight into the range of work undertaken by the Specialist Occupational Therapist Team to engage with service users.
The Specialist Occupational Therapist Team support children aged between five and 12 years of age with significant mental health issues. The team wanted to support skill development amongst young people and provide opportunities for family members to reconnect with the ward as it opened up. Up to 16 people attended each event where young people were encouraged to lead and plan a variety of themed events such as Halloween, Christmas and Cinema where they could invite their parents to attend, share their progress and mix with other parents and carers in an informal way to help reduce feelings of isolation while increasing support for all involved. Due to the positive feedback, there are now plans for regular events throughout the year, alongside regular coffee mornings for people to share their experiences. The focus will remain on providing a safe space for families to relax, have fun and socialise together whilst allowing the children time to put their illnesses aside and enjoy some normality.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Two: Care at the Centre for Integrative Care, Evaluation of Services
The following short case study provides an insight into the work undertaken by the NHS Centre for Integrative Care Team to engage with service users and ensure their views and experiences can shape the services they access. The service invited patients and carers attending the service to participate in a short survey that asked three questions:
1. Focusing on people’s experience of their visit
2. What went well
3. Any suggestions for improvements.
The service received feedback from 262 people while undertaking the survey (September-November 2022). The feedback showed overwhelmingly positive responses, with comments on friendliness and empathy of staff, from receptionist to clinicians.
Alongside the positive feedback, the feedback also captured suggestions for improvements. These have led to positive discussions within the Multidisciplinary Team on how to take these forward in a safe and effective manner with some of the topics focusing on:
• Requests for appointment times to be longer
• Changes to allow more time to sit quietly in a room when a group was finished.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Three: Flow Navigation Centre (FNC), Evaluating Care via NHS Near Me
The following case study provides insight into the work that has been undertaken by the Flow Navigation team in partnership with the PEPI Team to engage with patients, carers and communities across NHSGGC on their experiences of this new approach to care.
The Flow Navigation Centre (FNC) is a nurse led service providing a Virtual Care Pathway to people across NHSGGC. This service aims to provide health advice, self-care and reassurance from nursing staff and avoid unnecessary visits to physical sites. You can learn more about this service here.
Building on work carried out in 2021/22 to better understand the patient experience, the PEPI Team refined and embedded the evaluation into the Near Me platform. The FNC sees around 90% of their patients via Near Me allowing a robust routine evaluation opportunity to be provided through this method.
Embedding the survey as an end of call pop up, alongside a change to how staff close a consultation has seen 577 responses received between February and March 2023 with more than 99% of responders reporting they would make use of the Near Me service in the future.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Four: West of Scotland Adult Cystic Fibrosis Service, Video Call Fatigue
West of Scotland (WoS) Adult Cystic Fibrosis Team worked with PEPI to engage with patients on the changes to the outpatient model delivered mostly remotely under COVID-19 restrictions. Feedback was provided by 58 patients indicating a high degree of confidence, comfort and understanding regarding the remote outpatient appointments, feeling listened to and being treated with compassion and understanding scored particularly highly.
Some of the areas of concern included outpatient appointments not including a physical check and the importance of maintaining close relationships with the staff in the clinics. Choice and flexibility were identified as key areas of importance by patients, and this has been taken on board by the team and the feedback is being used to design future appointment pathways. The patient engagement work undertaken by the team is also being showcased as an example of good practice at the 46th European Cystic Fibrosis Conference in Vienna in June 2023.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Five: Glasgow City HSCP: Engaging on a Primary Care Improvement Plan (PCIP)
Engaging with stakeholders was a valuable opportunity for Primary Care contractors, staff and patients to share their thoughts and suggestions for improving primary care services within Glasgow City HSCP and influence the PCIP 2023 – 2026.
During a four month period a range of methods and approaches were used including online and in person meetings, social media surveys, attendance at appropriate Glasgow City HSCP events, pop up stands in health centres (pop up stands were held in Govanhill Health Centre, Gorbals Health Centre and Maryhill Health Centre) where the Primary Care Improvement Team (PCIT) engaged with staff and patients.
Members of the public shared 122 responses which contributed to the development of the PCIP including eight broad recommendations identified that will be used to help shape the final Glasgow City PCIP 2023-2026 (due to be presented in June 2023). This work is ongoing at the time of writing, but the engagement with the public and wider stakeholders was invaluable to the service in shaping the development of the PCIP.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Six: West of Scotland Mother and Baby Unit: Evaluating their MDT Approach
The following case study provides insight into the work that has been undertaken by the West of Scotland Mother and Baby Unit (MBU) at Leverndale Hospital embarked on an initiative to assess and enhance their Multidisciplinary Team (MDT) approach. The primary objective was to elevate the person-centeredness of care provided to mothers in the region.
The team initiated the project by developing a patient questionnaire to gauge current experiences of care. Through approximately 50 patient interviews, the team gathered valuable feedback to help in refining their care processes. This iterative approach not only provided insights into patient satisfaction but also reassured staff that their efforts were contributing to effective care delivery.
Key findings from the patient feedback showcased improvements in communication, with patients expressing a greater sense of comfort in speaking to doctors. The limited number of people involved in discussions facilitated more meaningful interactions. The MDT approach evolved to include family members actively in discussions and decision-making processes, resulting in more holistic and supportive care. Patients reported experiencing less distress, attributing it to the person-centered, inclusive, and compassionate nature of the care provided.
The team used the feedback as a catalyst for positive changes in service delivery, ensuring that patient voices remained central to MDT conversations. This not only led to tangible improvements in patient experiences but also provided the team with a rewarding opportunity to directly engage with patients, reinforcing the significance of patient perspectives in healthcare practices.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Seven: NHSGGC eHealth: Developing an eMedicines Citizens Reference Group
The following case study provides insight into the work that has been undertaken by the eMedicines Programme with to develop a Citizens Reference Group, marking a significant step towards incorporating direct citizen input into various eHealth initiatives, with a primary focus on patient medicines processes.
The initial meeting of the group occurred in early 2023, with a meeting between 13 NHSGGC citizens. This meeting aimed to engage, facilitate, and support citizen perspectives, ensuring their experiences were able to shape the ongoing work of the eMedicines Programme. Plans were set for quarterly meetings throughout 2023 to sustain this collaborative dialogue.
The attendees, contributed their unique experiences, providing valuable feedback, with their direct engagement citizens not only shed light on current patient experiences with medicines processes but also served as a way to ensure any approaches were person centred.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Eight: Chronic Pain Service – Engaging Black and Minority Ethnic Communities
The following case study provides insight into the work that has been undertaken by the NHSGGC Chronic Pain Management and Diabetes services, in collaboration with the Equalities and Human Rights Team, to improve service accessibility for BME communities through targeted engagement.
Through one-on-one interviews and group discussions involving 39 participants from BME backgrounds, the services gathered valuable feedback on barriers to access and understanding of the services offered. The engagement efforts led to significant improvements in service delivery, including enhanced multi-language support and more accessible, easy-to-understand systems. This initiative exemplifies NHSGGC’s commitment to inclusivity and patient-centred care across all our communities.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Case Study Nine: Glasgow Royal Infirmary Dietician Service – Pictorial Care Evaluation
The following case study provides insight into the work that has been undertaken by dieticians at Glasgow Royal Infirmary sought to make it easier for patients to provide feedback on the service, particularly focusing on therapy provided to patients on the major trauma ward.
The team implemented abbreviated pictorial care measures, utilizing image-based care measures across five questions to simplify the feedback process. The trial showed promise in enhancing patient engagement and informing service improvements. The initiative demonstrated a creative approach to capturing patient experiences, contributing to the continuous improvement of patient care and staff development.
You can read about more examples of involvement in the NHSGGC Engagement and Involvement Overview report below and get help and advice with your own engagement from the PEPI team here.
Learn more about our Engagement and Involvement work
2022 – 23 Engagement and Involvement Overview Report
The examples of engagement included in this report were shared by teams across NHSGGC and Health and Social Care Partnerships (HSCPs). Examples used are categorised into three areas of involvement:
2021 – 22 Engagement and Involvement Overview Report
The examples of engagement included in this report were shared by teams across NHSGGC and Health and Social Care Partnerships (HSCPs). Examples used are categorised into three areas of involvement:
Empower staff and teams to have ongoing engagement
Achieve the best representative views from our diverse communities
If you would like to get involved or have an example of best practice from your own service then contact the PEPI team at public.involvement@ggc.scot.nhs.uk
Care Opinion is an independent, not-for-profit website, where people can provide anonymous feedback to NHS boards and services about their experience of care. It is intended to complement NHS Boards’ processes for dealing with feedback and complaints.
NHS Greater Glasgow and Clyde’s Patient Experience Public Involvement Team and Care Opinion
The Patient Experience Public Involvement (PEPI) Team supports clinical teams and services to implement and manage Care Opinion at a local level.
We:
Manage the Care Opinion subscription for NHSGGC (e.g. add people as responders, deal with day to day queries)
Work in collaboration and liaise with the Care Opinion Team
Provide regular reports to NHSGGC’s Care and Clinical Governance Committee (CCGC) on how we are using Care Opinion; what we hear from patients and families and what changes and improvements services are making as a result
Provide advice, support and training to staff
Why use Care Opinion?
The Patient Rights (Scotland) Act 2011 introduced the right for people to give feedback, comments, concerns, and complaints about the services they receive. As part of this Act all NHS staff have a legal duty to actively encourage, monitor, take action and share learning from the feedback they receive and use it to improve care and services.
Care Opinion is one of our main feedback mechanisms in NHSGGC and can help us to understand what it feels like for patients, carers and their relatives who use our services. It can highlight good practice and levels of satisfaction with the care and treatment people have received which can help boost staff morale. It is also an opportunity to learn and understand what is going wrong in the system, and identify areas where we need to improve.
There are 2 types of subscription on Care Opinion.
Members – can read posts and be signed up to receive email alerts for posts about a particular site or specialty. They can also produce reports and ‘visualisation’ (interactive graphics which show Care Opinion data). You can also access online Care Opinion training sessions. If you would like to become a member please email PatientExperience@ggc.scot.nhs.uk
Responders – can read and respond to posts, as well as being able to produce reports and visualisations. If you would like to become a responder please speak to your Senior Manager for their approval (Chief Nurse, General Manager or Clinical Service Manager). Please note: to become a responder, you must attend a 90 minute training session.
Care Opinion Responder Training
If you would like to become a responder on Care Opinion, and have approval from your Senior Management Team we ask that you attend a 90 minute training session. This session is delivered via Microsoft Teams. The next session will be on Tuesday 30th April 2024 at 10.00am.
We have found that the most effective way to gather more feedback from Care Opinion is by promoting it at a ward or service level.
To help you do this, the PEPI team receive a small allocation of posters each year. If you would like some posters please email us at PatientExperience@ggc.scot.nhs.uk
Thank you for taking the time to open this short survey, you can scroll through the survey and page below. If you run into any issues with the survey please open a new copy on its own page here: A&E Survey
We support people joining our various networks, and steering and strategy groups, on a range of topics. We aren’t always recruiting people to join groups, but we’re always happy to hear from people who want to take part.
Find out who we’re looking for and examples of our involvement groups and networks below.
Who do we want to hear from?
We’re keen to involve people interested in:
Making a difference to the care we provide
Working collaboratively with us and other members of the public
Using their recent experiences to improve services
Developing their skills and abilities
Learning about the latest changes within NHSGGC.
Groups and networks
Involving People Network
Become part of this growing network by signing up here to make sure you’re fully informed of the work going on across your board. Read how you can help shape the future.
Stakeholder Reference Group
Our Stakeholder Reference Group includes patients, carers, community group members, as well as third sector representatives.
What does it do?
The Group guides how we best communicate and engage about our work. It also:
Provides feedback on ideas to transform health and social care services
Develops information materials for the public, ensuring they’re helpful and understandable
Suggests and reports back to others on how we inform and engage more widely with the public.
How to join
Unfortunately, we’re not currently recruiting for our Stakeholder Reference Group. Join our Involving People Network for future updates on involvement groups and networks.
Our public involvement resources help staff to engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.
We will regularly update our list of feedback and engagement resources with new content.
For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.
Patient and Public Experience of Using Co-production to Improve Health Services
This resource provides:
A short video by patients, community members and staff on the value of taking a co-production approach to improving local health services, from NHS North Cumbria CCG.
Experience level
Experience is required – please contact the PEPI Team.
We produce a yearly report about your feedback, comments, complaints and concerns. These reports include the number of comments we receive and examples of feedback resulting in change and improvement.
We’re committed to informing and involving you whenever we make changes. You can help to develop your care by taking part in our engagement and consultations. If you would like to suggest a community group, we could engage with or topic you would like to hear us deliver sessions on then please email us at public.involvement@ggc.scot.nhs.uk.
If you’ve used any of our service and would like to share your personal experience, you can do so on Care Opinion.
Keep up to date with the very latest developments in NHS services in Greater Glasgow and Clyde.
Every Thursday we send out an update on the major news stories we have shared with the media and across our social media channels.
You can become a part of this growing network by signing up here to make sure you’re fully informed of the work going on across your board.
We won’t pass your details on to any third parties and we won’t bombard your email in box either. You’ll receive a clear and concise email once a week.
We engaged with patients via the NHSGGC Involving People Network to better understand their experiences of medicines and prescribing. These experiences have helped to influence the development of new medicines approaches in NHSGGC.
Current / Ongoing Engagement and Consultations
Mental Health Services Engagement
Services to help people with their mental health are being redesigned to enable us to respond and better support people experiencing mental illness. Click the button below to share your experience of Mental Health services in NHSGGC.
We are undertaking a programme of engagement to ensure that the way in which we deliver GP Out of Hours services can take account of the feedback and experiences of our patients, communities and wider public. Click the button below to learn more about how you can get involved.
If you are interested in opening a New Pharmacy in the community, please familiarise yourself with the current Regulations and associated documents using the button found below.
Use the buttons below to learn more about previous engagement, consultation and involvement activities.
Understanding Patient Pathways: Patient Experiences of Emergency Departments
We engaged with patients accessing A&E services in NHSGGC over a weeks period using text message surveys. These experiences have helped NHSGGC understand how people access A&E, their knowledge of alternative services and how we can better raise awareness of these alternatives.
Listening to Women: Understanding Maternity Experiences
We engaged with women using a mix of survey and interview approaches, this helped ensure we reached a wide range of maternity service users. These experiences are helping shape how we deliver maternity services.
Patient Experience Summary Report: Cystic Fibrosis Team
The NHSGGC Cystic Fibrosis Team worked to gather feedback about peoples’ experience of, and contact with the CF team during Covid, aiming to listen and learn from their feedback and use it to review, inform and improve the service going forward.
Patient Survey: Medicines and Prescribing Engagement
We engaged with patients via the NHSGGC Involving People Network to better understand their experiences of medicines and prescribing. These experiences have helped to influence the development of new medicines approaches in NHSGGC.
We design and deliver services by listening to the people receiving our care. Your views and experiences inform both the way we work and the quality of that work.
We offer you a number of ways to have your say, from one-off surveys, to longer term participation in networks. This allows us to hear from a range of voices, gather new ideas and learn about what’s important to you.
These reports have been developed by the Patient Experience Public Involvement (PEPI) Team to provide an overview of the range of stakeholder engagement and involvement occurring across NHSGGC. The reports capture and celebrate the range of work carried out by teams across NHSGGC to involve our stakeholders in the delivery, design and improvement of services.
The Scottish Government and Convention of Scottish Local Authorities (COSLA) developed this guidance. It supports greater collaboration between those making decisions about care services, those delivering services, and people who are affected.
