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PEPI

We support people joining our various networks, and steering and strategy groups, on a range of topics. We aren’t always recruiting people to join groups, but we’re always happy to hear from people who want to take part.

Find out who we’re looking for and examples of our involvement groups and networks below.

Who do we want to hear from?

We’re keen to involve people interested in:

  • Making a difference to the care we provide
  • Working collaboratively with us and other members of the public
  • Using their recent experiences to improve services
  • Developing their skills and abilities
  • Learning about the latest changes within NHSGGC.

Groups and networks

Involving People Network

Become part of this growing network by signing up here to make sure you’re fully informed of the work going on across your board. Read how you can help shape the future.

Stakeholder Reference Group

Our Stakeholder Reference Group includes patients, carers, community group members, as well as third sector representatives.

What does it do?

The Group guides how we best communicate and engage about our work. It also:

  • Provides feedback on ideas to transform health and social care services
  • Develops information materials for the public, ensuring they’re helpful and understandable
  • Suggests and reports back to others on how we inform and engage more widely with the public.
How to join

Unfortunately, we’re not currently recruiting for our Stakeholder Reference Group. Join our Involving People Network for future updates on involvement groups and networks.

Our public involvement resources help staff to engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.

We will regularly update our list of feedback and engagement resources with new content.

For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.

Resources

For more information about the resources, please email PEPI at Public.Involvement@ggc.scot.nhs.uk.

Share information with patients, relatives, carers and local communities

NHSGGC Standards and Requirements for Website and Social Media Content

This resource provides:

  • Guidance on NHSGGC content standards and protocols
  • Advice on topics such as consent, use of images, accessibility, copyright and permissions, and general quality of written material.

Experience level

No experience is required.

Participation Toolkit – Written Information

This resource provides:

  • Practical tips
  • A list of the resources you will need
  • Advantages and disadvantages of using this method.

Experience level

No experience is required.

Participation Toolkit – Presentations and Talking To Groups

This resource provides:

  • Advice on how to present information to patients, relatives, carers and local communities in an engaging and accessible way
  • Tips on presentation skills and techniques
  • A list of the resources you will need.

Experience level

No experience required.

Participation Toolkit – How to Hold Online Meetings

This resource provides:

  • A comprehensive guide to hosting online engagement meetings
  • Reference to key platforms such as MS Teams and Zoom
  • An overview of the specific challenges and opportunities of online versus face to face presentations.

Experience level

No experience is required.

Engagement Planning Tool

This resource provides:

  • A fillable PDF to plan your engagement project
  • Prompt questions to help you to focus your idea, identify relevant stakeholders, and think about the impact of your engagement
  • Links to relevant guidance and support.

Experience level

No experience is required.

Sharing Feedback Tool

This resource provides:

  • A fillable PDF to share the outcomes of your engagement project
  • Prompt questions to help you describe your engagement, summarise the results and share next steps.

Experience level

No experience is required.

Collect feedback and listen to people’s experiences of a service

Writing Your Questionnaire – A Guide

This resource provides:

  • A comprehensive guide on writing short and to the point questionnaires
  • A list of things to consider before designing your questionnaire
  • Tips on writing appropriate questions.

Experience level

No experience is required.

Likert Scales – Survey Questions and Examples

This resource provides:

  • A detailed explanation of Likert scale and when to use them
  • Examples of different types of scales.

Experience level

No experience is required.

How to Create a Survey Using MS Forms

This resource provides:

  • A step by step guide to using MS Forms for surveys
  • Direct access to the MS Forms template.

Experience level

No experience is required.

Getting Started with Webropol – An NHSGGC Guide

This resource provides:

  • A beginners guide to using Webropol for NHSGGC staff
  • Step by step hints and tips
  • A direct link to request a Webropol account.

Experience level

No experience is required.

Participation Toolkit – Conducting One to One Interviews

This resource provides:

  • Advice on a range of interview settings, including face to face, telephone and online interviews
  • Guidance on when to use interviews instead of other methods
  • Practical interview skills and techniques.

Experience level

Experience is required – please contact the PEPI team.

Focus Groups

This resource provides:

  • Advice on when to use a focus group
  • Practical do’s and don’ts for running a focus group
  • Advice on how to select participants
  • An overview of online groups versus face to face groups.

Experience level

Experience is required – please contact the PEPI team.

Engaging on Social Media

This resource provides:

  • An introduction to how PEPI uses social media to engage with patients and the public
  • Strengths and weaknesses of this digital approach to public engagement
  • Examples of social media engagement campaigns and the impact they’ve had.

Experience level

Experience is recommended – please contact the PEPI Team.

Involve people in service design and delivery

Participation Toolkit – Process Mapping

This resource provides:

  • A description of process mapping and how it can improve service planning
  • The benefits of involving people with lived experienced in the process mapping activity
  • A list of resources and capacity required to undertake process mapping activity.

Experience level

Experience is required – please contact the PEPI team.

User Panels

This resource provides:

  • A guide to why, when and how user panels should be considered
  • An honest appraisal of the advantages and challenges
  • Tips on member recruitment and sustainability
  • A list of the resources you will need.

Experience level

Experience is required – please contact the PEPI Team.

Introducing Co-production

This resource provides:

  • A short video introducing the principles of co-production, from NHS North Cumbria CCG.

Experience level

Experience is required – please contact the PEPI Team.

Patient and Public Experience of Using Co-production to Improve Health Services

This resource provides:

  • A short video by patients, community members and staff on the value of taking a co-production approach to improving local health services, from NHS North Cumbria CCG.

Experience level

Experience is required – please contact the PEPI Team.

Co-production Plan on a Page

This resource provides:

  • A comprehensive and practical guide covering the 3 main stages of planning a co-production approach to a project or activity by NHS North Cumbria CCG
  • Downloadable templates for each stage, with easy-to-understand descriptions and graphic illustrations.

Experience level

Experience is required – please contact the PEPI Team.

Community of Enquiry – How to Guide

This resource provides:

  • An overview of Community of Enquiry workshop sessions
  • When and why to consider using them
  • A list of the resources you will need
  • A 10-step plan for running the workshop in person, which it can be adapted to be delivered online using digital engagement methods.

Experience level

Experience is recommended – please contact the PEPI Team.

We produce a yearly report about your feedback, comments, complaints and concerns. These reports include the number of comments we receive and examples of feedback resulting in change and improvement.

Report Archive

We’re committed to informing and involving you whenever we make changes. You can help to develop your care by taking part in our engagement and consultations.

Engagement Activities

Using Artificial Intelligence in Cancer Diagnosis

Learn how Artificial Intelligence could transform cancer diagnosis and improve outcomes for patients.

What was it about?

Artificial intelligence (AI) has transformed many industries around the world, from aviation to education. We’re exploring the use of AI within healthcare settings.

Starting in Spring 2022 we plan to trial an AI programme within Imaging (part of our Diagnostics Directorate).

We shared more about the trial and how AI could help improve lung cancer detection on chest x-rays. This would help to reduce the time it takes for patients with an abnormal result to get a report and start treatment. We also explored how AI might assist clinical staff to prioritise waiting lists and support the radiologist by adding confidence to their diagnosis. This would then free up time for the reporting of more complex studies.

We were keen to raise awareness of this innovative new trial and provide opportunities for feedback and discussion.

When was the session?

Tuesday 22 March, 1.00pm to 1.45pm (45 minutes)

Who was it aimed at?

Patients, carers and members of the public interested in learning how NHSGGC will test the use of AI to transform healthcare services.

Where was it?

This was an online event on MS Teams (web browser or app). Full joining instructions were shared in advance.

Active Consultations

We don’t have any active consultations at the moment. If you’ve experienced any of our services, please share your experience on Care Opinion.

Check this page regularly and join our Involving People Network for all future updates on getting involved.

Engagement and Consultation Archive

Centre for Integrative Care: Moving to Ambulatory Care

We proposed to move to an ambulatory model of care at the Centre for Integrative Care.

Changes to Birthing Services in the Inverclyde Royal Hospital Community Maternity Unit

We proposed to move midwife led birthing services from the Inverclyde Community Maternity Unit to the Royal Alexandra Hospital.

Changes to Birthing Services in the Vale of Leven Hospital Community Maternity Unit

We proposed to move midwife led birthing services from the Vale of Leven Community Maternity Unit to the Royal Alexandra Hospital.

Cleft Surgical Services Proposal for NHS Scotland

We proposed to merge cleft surgical services in Scotland into a single site in Glasgow.

Drumchapel Hospital

We proposed to improve Older People’s services in North West Glasgow.

GP Out of Hours Service Move – Drumchapel to Gartnavel

We proposed to move the Primary Care Emergency Centre from Drumchapel Hospital to Gartnavel General Hospital.

Improving Rehabilitation Services for the Elderly in North East Glasgow

We proposed to improve our rehabilitation services for older people in the North East of Glasgow and East Dunbartonshire.

Review of Minor Injuries Services for West Glasgow

The Glasgow City Integration Joint Board considered proposals to review minor injuries services for West Glasgow.

Review of Paediatric Inpatient, Day Case and Short Stay Medical Assessment Services at the Royal Alexandra Hospital

We proposed to move inpatient paediatric services from the Royal Alexandra Hospital to the Royal Hospital for Children.

We design and deliver services by listening to the people receiving our care. Your views and experiences inform both the way we work and the quality of that work.

We offer you a number of ways to have your say, from one-off surveys, to longer term participation in networks. This allows us to hear from a range of voices, gather new ideas and learn about what’s important to you.

Get Involved

You can help make a difference by:

Why we involve you

Interested in learning about why we involve people? Check out the local and national guidance below.

Stakeholder Communication and Engagement Strategy (2020-2023) 

This is our long term approach to achieving effective communications and engagement with all our partners and stakeholders.

Planning with People

The Scottish Government and Convention of Scottish Local Authorities (COSLA) developed this guidance. It supports greater collaboration between those making decisions about care services, those delivering services, and people who are affected.

Your feedback helps us build on what works well and improve what could be better.

We encourage sharing feedback with staff delivering care, but offer various other ways for you to tell your story. It’s important to us that you can share your feedback about NHSGGC at a time and place you feel comfortable.

Care Opinion

You can provide anonymous feedback, about any of our services, using the Care Opinion form or calling 0800 122 3135.

Your feedback will be shared with our services and you will receive a response on Care Opinion.

NHSGGC’s Online Feedback Form

You can share your feedback about NHSGGC through our online feedback form. You won’t receive a response to your feedback; however, your comments will help drive change and improvement.

Other Ways to Share Feedback

Other methods for patients, relatives, carers and their loved ones to tell their story:

Email Us

If you have questions about sharing feedback, email PatientExperience@ggc.scot.nhs.uk.

This email won’t be able to help with clinical issues or appointments directly, and you should always reach out to your Doctor, Nurse or other Health Professional in the first instance.

Patient Advice and Support Service

The Patient Advice and Support Service (PASS) offers free advice and support to all NHS Scotland patients. You can get in touch with PASS through their online contact form or by calling 0800 917 2127.

PASS will help you:

  • Share your feedback or comments
  • Access your medical and clinical records
  • Understand your rights as a patient
  • Make complaints about healthcare experiences.

Recent Patient Feedback