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If you take part in the public consultation exercise your response will be included in the Consultation Analysis Report (CAR), which is shared with all parties in the application process.

Consultation Analysis Report (CAR)

The Consultation Analysis Report (CAR) is a factual statement on how the public consultation was carried out, the questions that were asked and a summary of the responses received. The report also contains the numbers of replies received, the level of support and is jointly produced and agreed by the Health Board (HB) and the applicant.

It is at this point that the applicant will decide either to make a formal application for a new pharmacy or not to move forward with an application. For those that do not move forward, the process is finished.

For those who do move forward to a formal application, the HB’s Pharmacy Practices Committee (PPC) hears the new pharmacy application and takes into consideration the CAR when making their decision.  How they used the CAR in their decision is explained within the record of the PPC meeting.

New Application Information

Where an applicant decides to move forward to formal application, they must submit their application within 90 days from the end of the public consultation.  The application is then checked to make sure it is complete and meets all regulation requirements.

The Health Board (HB) then carries out a further consultation which is required by the pharmacy regulations.

Firstly, a copy of the application is sent to existing pharmacies around the proposed pharmacy, the Health Board’s Area Medical Committee, Area Pharmaceutical Committee, and the local Community Council’s nominated community representative. If the proposed pharmacy is within two kilometres from a neighbouring Health Board boundary, it is also shared with that Board. These parties are invited to comment on the application and all responses received within 30 days are considered by the Pharmacy Practices Committee (PPC).

The PPC is made up of seven members:

  • Chair (non Executive member of the HB);
  • 3 lay members (nominated by the HB);
  • 1 non contractor pharmacist member (nominated by the Area Pharmaceutical Committee);
  • 2 Contractor pharmaceutical members (nominated by the Area Pharmaceutical Committee).

Normally the PPC holds an oral hearing to consider an application. The applicant, other pharmacies, committees and the nominated community representative are invited to attend the hearing, but only if they have made written comments following notification of the application.

The hearing is usually held in a place near to the proposed new pharmacy.  Invites are sent out a few weeks in advance and the applicant, other pharmacies, committees and the nominated community representative are able to speak to the PPC and put forward their case.

The, regulations require the PPC to apply what is known as ‘the legal test’ to decide whether granting the application would be “necessary or desirable in order to secure adequate provision of pharmaceutical services in the neighbourhood in which the premises are located by persons whose names are included in the pharmaceutical list”. 

 Before the PPC can apply this test they must consider a range of issues including (but not restricted to):

  • What are the boundaries of the neighbourhood (i.e. the local area) surrounding the proposed pharmacy?
  • What pharmacy services are currently provided to/within that neighbourhood by existing community pharmacies?
  • The content of the HB’s Pharmaceutical Care Services plan.
  • The content of the Consultation Analysis Report (CAR).
  • Comments received from pharmacies, committees and the nominated community representative following notification of the application.
  • The likely long term sustainability of the proposed pharmacy.  . 

The answers to these questions will allow the PPC to decide:

  • Whether the current provision of pharmacy services to/within the neighbourhood is adequate.
  • If the current provision is not adequate, whether it is necessary to grant the application in order to secure an adequate pharmacy service within the neighbourhood.
  • If the current provision is not adequate, whether it is desirable to grant the application in order to secure an adequate pharmacy service within the neighbourhood. 

The PPC is an expert panel and uses information heard at the hearing, and provided within their papers to make their decision.

Once the PPC make their decision they make a report for the Health Board that is sent within 10 working days of the hearing.  The decision is sent to all those who attended the hearing and is also published on the HB’s public website within five working days of the Board receiving the PPCs report.

The PPC’s decision can be appealed by either the applicant or any other invited hearing attendee within 21 days from the date the decision is sent out by the HB.

The Pharmacy Practices Committee (PPC)

The Pharmacy Practices Committee (PPC)

After this consultation, the application is considered by the PPC which decides if an application is successful or not. The PPC is made up of seven members:

  • Chair (non Executive member of the HB);
  • 3 lay members (nominated by the HB);
  • 1 non contractor pharmacist member (nominated by the Area Pharmaceutical Committee); and
  • 2 contractor pharmacist members (nominated by the Area Pharmaceutical Committee).

The PPC normally hold an oral hearing to consider the application. The applicant attends this hearing along with anyone consulted during the second consultation exercise and who wrote to the HB about the application.

The PPC applies the statutory test to decide whether granting the application would be “necessary or desirable in order to secure adequate provision of pharmaceutical services in the neighbourhood in which the premises are located by persons whose names are included in the pharmaceutical list”.

In order to apply this test the PPC will give consideration to a range of factors including (but not restricted to):

  • What are the boundaries of the neighbourhood (the local area) surrounding the proposed pharmacy premises location.
  • What pharmaceutical services are currently provided to/within that neighbourhood by existing community pharmacies.
  • The content of the HB’s Pharmaceutical Care Services plan.
  • The content of the Consultation Analysis Report.
  • Representations received during the second consultation exercise.
  • The likely long term sustainability of the pharmaceutical services proposed by the applicant.

Consideration of the factors outlined above will allow the PPC to determine:

  • Whether the current provision of pharmaceutical services to/within the neighbourhood is adequate.
  • If the current provision is not adequate, whether it is necessary to grant the application in order to secure an adequate pharmaceutical service within the neighbourhood.
  • If the current provision is not adequate, whether it is desirable to grant the application in order to secure an adequate pharmaceutical service within the neighbourhood.

There are no set criteria to define each factor. It is the role of the PPC as an expert panel to base its decision on the information available to it as well as presented during the hearing.

Once a decision is reached it is notified in accordance with the regulations and the minute of the hearing published on the HB’s public website, which is available on this web page via the links on the left of this page organised by year.

Whilst the decision of the PPC can be appealed the persons who can appeal are limited to the applicant and those parties consulted and who responded during the second consultation exercise.

Your Response

If you participate in the public consultation exercise your response will be included in the CAR, which is shared with all parties in the application process.

If you are interested opening a new pharmacy please familiarise yourself with the current regulations and associated documents on this page.

If you want further information on the processes involved please call 0141 201 6047.

Useful Reading

Useful Websites

Board Model Hours

The regulations require an applicant to link with the Health Board (HB) as part of pre-application process.  The applicant and officers from the HB normally arrange a meeting.  The HB officers provide help on regulation and process but they do not and cannot give a view on whether a proposal might be subsequently approved. Existing pharmacies may also need to follow the same process when looking to relocate to different premises.

Before the meeting, the applicant provides details about the proposed pharmacy address, services to be provided and opening hours, which allows discussion on how a new pharmacy in the area might address any unmet needs or improve local patient services.

This discussion is to help the applicant to decide whether to move forward with their proposal. If their decision is to move forward, another meeting is arranged to discuss the Joint Consultation exercise.

The joint public consultation exercise is led by the Health Board (HB) working with the applicant.  It invites the views of residents and other interested people and organisations within the area where the proposed premises are located and measures their support for the opening of a new pharmacy at this address.

The exercise must invite views on the following issues:

  • The pharmacy services the applicant wants to provide;
  • Views about gaps  in the current pharmacy services available;
  • How the new pharmacy might impact on current NHS services within the identified local area;
  • The level of support (or not) for the application.

New pharmacy consultations must be advertised in the newspaper with the highest circulation within the local area.

Where an existing pharmacy wants to relocate a poster will be displayed in the current pharmacy premises.

The advert and/or poster will let you know how you can take part in the consultation. Normally this will be by completing an electronic questionnaire which you can access through the HB’s website. The link to this questionnaire will appear clearly in the advert and/or poster.

If you do not have access to a computer, a paper version of the questionnaire will be also available. For those who need it, the questionnaire will be available in large font, Braille and other languages. Detail on how to get a paper questionnaire will appear clearly in the advert and/or poster.

General comments are also welcomed and details on how to do this will appear clearly in the advert and/or poster.

The HB also writes to the following to get a community view:

  • Elected representatives for the area where the proposed pharmacy is located (local councillors, MSPs, and MPs);
  • Health & Social Care Partnership Local Engagement Network;
  • the Community Council(s) serving the area where the proposed pharmacy is located; and
  • Voluntary and 3rd Sector organisations located in or providing services to people living within the area surrounding the proposed premises.

The public consultation lasts for 90 working days (does not include weekends & public holidays) and all responses received by the end of this period are included within the Consultation Analysis Report (CAR). This report details the extent of the consultation and summarises all the replies received.

The purpose of the Health Board’s Pharmaceutical Care Services Plan is to provide additional information on services currently available.

When fully developed the plan should identify if there are any localities within the Health Board where pharmacy services might need to be improved. The Board is unable to analyse current health data sufficiently to be able to make this statement currently.

 Current Plan

G1 to G10 Applications

Ms Humyra Ahmed & Mr Ahmed Manzoor

Address: 5/7 Kennedy Path, Townhead, Glasgow G4 0PP

Heard by the Pharmacy Practices Committee on the 30th August 2017.

The Committee noted Lord Drummond Young set out legal text relating to adequacy in 2004. He described a ‘two stage approach’ in which the decision maker (Pharmacy Practices Committee) must consider whether existing provision of pharmaceutical services in the neighbourhood is adequate. If it decides that such a provision is adequate, that is the end of the matter and the application must fail.

In considering the application, the Committee took account of all relevant factors concerning neighbourhood and adequacy of existing pharmaceutical services in the neighbourhood in which the premises were located, in terms of Regulation 5(10).

It also took account of all information available to it, which was relevant to the application. For the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood was adequate, given the level of service currently being provided by existing pharmacy contractors located outwith the neighbourhood. It was therefore neither necessary nor desirable to grant the application. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

No appeal received, File closed.

Eglinton Healthcare Ltd,

Address: 433 Eglinton Street, Glasgow, G5 9RU

Heard by the Pharmacy Practices Committee on the 10th June 2022.

Houlihan Pharmacy Ltd

Address: Unit 2, Block 0, 34 Elmfoot Grove, Oatlands, Glasgow G5 0LR

Heard by the Pharmacy Practices Committee on the 27th September 2018.

In considering this application, the Committee was required to take into account all relevant factors concerning the definition of the neighbourhood served and the adequacy of existing pharmaceutical services in the neighbourhood in the context of Regulation 5(10). 

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood (as defined by it in Paragraphs 10.7-10.11 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the PPC that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

G11 to G20 Applications

DS Pharm Ltd

Address: 261 – 263 Bilsland Drive, Ruchill, Glasgow G20 9RE

Heard by the Pharmacy Practices Committee on the 27th April 2022

In determining this application, the PPC was required to take into account all relevant factors concerning the definition of the neighbourhood served and the adequacy of existing pharmaceutical services in the neighbourhood in the context of Regulation 5(10). 

Taking into account all of the information available, and for the reasons set out above, it was the view of the PPC that the provision of pharmaceutical services to the neighbourhood (as defined by it in Paragraphs 10- 10.15 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to had an additional pharmacy. It was the unanimous decision of the PPC that the application be refused.

No appeal received, File closed.

CD Chem Limited

Address: 261 – 263 Bilsland Drive, Ruchill, Glasgow G20 9RE

Heard by the Pharmacy Practices Committee on the 12th May 2016 (Re-sit on the 28th November 2016).

Taking into account all of the information available, and for reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood (as defined by it in Paragraph 7.2 in PPC/INCL03/2016) and the level of service provided by those contractors to the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

G21 to G40 Applications

Rightdose Healthcare Ltd

Address: 390 Ardgay Street, Sandyhills, Glasgow, G32 9EE

Heard by the Pharmacy Practices Committee on the 9th February 2022.

In determining this application, the PPC was required to take into account all relevant factors concerning the definition of the neighbourhood served and the adequacy of existing pharmaceutical services in the neighbourhood in the context of Regulation 5(10). 

Taking into account all of the information available, and for the reasons set out above, it was the view of the PPC that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 10- 10.15 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to had an additional pharmacy. It was the unanimous decision of the PPC that the application be refused.

No appeal received, File closed.

Messrs Sood and Shabbir

Address: 701 – 703 Balmore Road, Glasgow G22 6QT

Heard by the Pharmacy Practices Committee on the 29th August 2016.

In considering this application, the Committee was required to take into account all relevant factors concerning the definition of the neighbourhood served and the adequacy of existing pharmaceutical services in the neighbourhood in the context of Regulation 5(10).

Taking into account all of the information available, and for reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood (as defined by it in Paragraph 7.6 of PPC/INCL05/2016) and the level of service provided by those contractors to the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

Mr Sanjay Majhu

Address: 23 Newhills Road, Easterhouse, Glasgow G33 4HH

Heard by the Pharmacy Practices Committee on the 6th October 2017.

In considering the application, the Committee took account of all relevant factors concerning neighbourhood and adequacy of existing pharmaceutical services in the neighbourhood in which the premises were located, in terms of Regulation 5(10). 

It also took account of all information available to it, which was relevant to the application. For the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services to the neighbourhood was adequate, given the level of service currently being provided by existing pharmacy contractors located outwith the neighbourhood. It was therefore neither necessary nor desirable to grant the application. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

No appeal received, File closed.

Wellhouse Healthcare Ltd

Address: 23 Newhills Road, Easterhouse, Glasgow G33 4HH

Heard by the Pharmacy Practices Committee on the 2 March 2020.

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 10.7-10.11 above) and the level of service provided by the existing contractors in the neighbourhood, was adequate and, therefore, it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the PPC that the Application be refused.

No appeal received, File closed.

G41 to G60 Applications

Gilbride Pharmacy

15 Barrland Street, Eglinton, Glasgow G41 1QH

Heard by the Pharmacy Practices Committee on the 19th May 2016.

Taking into account all of the information available, and for the reasons set out above, the Committee was satisfied that the provision of pharmaceutical services at 15 Barrland Street, Glasgow, G41 1QH was not necessary or desirable in order to secure adequate provision of pharmaceutical services in the neighbourhood in which the premises were located by persons whose names are included in the Pharmaceutical List and, in the circumstances, it was the unanimous decision of the Committee that the application be refused. 

No appeal received, File closed

Mr Masood Ulhaq

Address: 1195 Govan Road, Glasgow G51 4PW

Heard by the Pharmacy Practices Committee on the 12th March 2020.

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 12.1 – 12.10 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the PPC that the application be refused.

No appeal received, File closed

G61 to G83 Applications

Mearnskirk Pharmacy

Address: 421 Mearns Road, Mearnskirk, Newton Mearns G77 5RY

Heard by the Pharmacy Practices Committee on the 1st September 2021.

Taking into account all of the information available, and for the reasons set out above, it was the view of the PPC that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 13 – 13.18 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy.

It was the unanimous decision of the PPC that the application be refused.

No appeal received, File closed

BGR Healthcare Ltd

258b Faifley Road, Glasgow G81 5EH

Heard by the Pharmacy Practices Committee on the 30th June 2017.

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood (as defined by it in Paragraph 12.8) and the level of service provided by the contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

Sohail Healthcare (Scotland) Ltd

8 Hillview Place, Alexandria G83 0QD

Heard by the Pharmacy Practices Committee on the 12th April 2016.

The committee was satisfied that the provision of pharmaceutical services at the premises of the Applicant was not necessary or desirable in order to secure adequate provision of pharmaceutical services in the neighbourhood in which the premises were located by persons whose names are included in the Pharmaceutical List and in the circumstances, it was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

Mitchell and Pollock Ltd

19 Brown Street, Balloch, Alexandria G83 8HJ

Heard by the Pharmacy Practices Committee on the 21st July 2021

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 10.7-10.11 above) and the level of service provided by the existing contractors in the neighbourhood, was adequate and, therefore, it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the PPC that the Application be refused.

Following the National Appeal Panel Decision, the file was closed.

PA1 to PA15 Applications

Brogan Healthcare Limited

Address: 4 Blackford Road, Pailsey PA2 7EN

Heard by the Pharmacy Practices Committee on the 19th March 2018.

Taking into account all of the information available, it was the view of the Committee that the provision of pharmaceutical services in the neighbourhood (as defined by it in Paragraphs 17.4-17.8 in PPC/INCL01/2018) and the level of service provided by the contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy. It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

Logan Gray Ltd

23 Greenock Road, Bishopton PA7 5JN

Heard by the Pharmacy Practices Committee on the 27TH October 2021.

Taking into account all of the information available, and for the reasons set out above, it was the view of the PPC that the provision of pharmaceutical services in or to the neighbourhood (as defined by it in Paragraphs 10- 10.19 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and it was neither necessary nor desirable to have an additional pharmacy.

It was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

No appeal received, File closed

Mr Andrew Mooney

19 Greenock Road, Bishopton PA7 5JW

Heard by the Pharmacy Practices Committee on the 30th March 2016.

The Pharmacy Practices Committee (PPC) was satisfied that the provision of pharmaceutical services at Unit 3, 19 Greenock Road, Bishopton, PA7 5JW was not necessary or desirable in order to secure adequate provision of pharmaceutical services in the neighbourhood in which the premises were located by persons whose names are included in the Pharmaceutical List and in the circumstances, it was the unanimous decision of the Pharmacy Practices Committee (PPC) that the application be refused.

Following the National Appeal Panel Decision, the file was closed.

Dears Pharmacy

Address: 37 Church Street, Port Glasgow PA14 5EH

PA14 5EH – Dears Pharmacy, 37 Church Street, Port Glasgow 

Last submission date for application was 24th July 2017, No application received; therefore file was closed.

Mr Edward McAnerney

Address: 26 Corlic Street, Greenock PA15 3LJ

Heard by the Pharmacy Practices Committee on the 7th February 2020.

Taking into account all of the information available, and for the reasons set out above, it was the view of the Committee that the provision of pharmaceutical services in or to the neighbourhood (as defined in Paragraphs 10.7-10.11 above) and the level of service provided by the existing contractors in the neighbourhood, was currently adequate and that it was therefore neither necessary nor desirable to have an additional pharmacy at the proposed premises. It was the unanimous decision of the PPC that the application be refused.

No appeal received, File closed.

Due to the necessary restrictions during the COVID 19 crisis, it make take longer to respond to declarations of interest/applications to open new pharmacies. 

While the Board will do everything in its power to act quickly, it’s paramount consideration must be the safety of all involved.  As such, delays may be unavoidable to ensure social distancing and other measures are managed. 

Please contact the Community Pharmacy Development Team at: cpdt@ggc.scot.nhs.uk if you have any queries.

Current Pharmacy Consultations

Further Information

We support people joining our various networks, and steering and strategy groups, on a range of topics. We aren’t always recruiting people to join groups, but we’re always happy to hear from people who want to take part.

Find out who we’re looking for and examples of our involvement groups and networks below.

Who do we want to hear from?

We’re keen to involve people interested in:

  • Making a difference to the care we provide
  • Working collaboratively with us and other members of the public
  • Using their recent experiences to improve services
  • Developing their skills and abilities
  • Learning about the latest changes within NHSGGC.

Groups and networks

Involving People Network

Become part of this growing network by signing up here to make sure you’re fully informed of the work going on across your board. Read how you can help shape the future.

Stakeholder Reference Group

Our Stakeholder Reference Group includes patients, carers, community group members, as well as third sector representatives.

What does it do?

The Group guides how we best communicate and engage about our work. It also:

  • Provides feedback on ideas to transform health and social care services
  • Develops information materials for the public, ensuring they’re helpful and understandable
  • Suggests and reports back to others on how we inform and engage more widely with the public.
How to join

Unfortunately, we’re not currently recruiting for our Stakeholder Reference Group. Join our Involving People Network for future updates on involvement groups and networks.

Our public involvement resources help staff to engage with patients, relatives, carers and local communities. This includes supporting teams to collect patient feedback, and involve people in improving and developing services.

We will regularly update our list of feedback and engagement resources with new content.

For further support, please contact Patient Experience and Public Involvement (PEPI) using the online form.

Resources

For more information about the resources, please email PEPI at Public.Involvement@ggc.scot.nhs.uk.

Share information with patients, relatives, carers and local communities

NHSGGC Standards and Requirements for Website and Social Media Content

This resource provides:

  • Guidance on NHSGGC content standards and protocols
  • Advice on topics such as consent, use of images, accessibility, copyright and permissions, and general quality of written material.

Experience level: No experience is required.

Participation Toolkit – Written Information

This resource provides:

  • Practical tips
  • A list of the resources you will need
  • Advantages and disadvantages of using this method.

Experience level: No experience is required.

Participation Toolkit – Presentations and Talking To Groups

This resource provides:

  • Advice on how to present information to patients, relatives, carers and local communities in an engaging and accessible way
  • Tips on presentation skills and techniques
  • A list of the resources you will need.

Experience level: No experience required.

Participation Toolkit – How to Hold Online Meetings

This resource provides:

  • A comprehensive guide to hosting online engagement meetings
  • Reference to key platforms such as MS Teams and Zoom
  • An overview of the specific challenges and opportunities of online versus face to face presentations.

Experience level: No experience is required.

Engagement Planning Tool

This resource provides:

  • A fillable PDF to plan your engagement project
  • Prompt questions to help you to focus your idea, identify relevant stakeholders, and think about the impact of your engagement
  • Links to relevant guidance and support.

Experience level: No experience is required.

Sharing Feedback Tool

This resource provides:

  • A fillable PDF to share the outcomes of your engagement project
  • Prompt questions to help you describe your engagement, summarise the results and share next steps.

Experience level: No experience is required.

Collect feedback and listen to people’s experiences of a service

Writing Your Questionnaire – A Guide

This resource provides:

  • A comprehensive guide on writing short and to the point questionnaires
  • A list of things to consider before designing your questionnaire
  • Tips on writing appropriate questions.

Experience level: No experience is required.

Likert Scales – Survey Questions and Examples

This resource provides:

  • A detailed explanation of Likert scale and when to use them
  • Examples of different types of scales.

Experience level: No experience is required.

How to Create a Survey Using MS Forms

This resource provides:

  • A step by step guide to using MS Forms for surveys
  • Direct access to the MS Forms template.

Experience level: No experience is required.

Getting Started with Webropol – An NHSGGC Guide

This resource provides:

  • A beginners guide to using Webropol for NHSGGC staff
  • Step by step hints and tips
  • A direct link to request a Webropol account.

Experience level: No experience is required.

Participation Toolkit – Conducting One to One Interviews

This resource provides:

  • Advice on a range of interview settings, including face to face, telephone and online interviews
  • Guidance on when to use interviews instead of other methods
  • Practical interview skills and techniques.

Experience level: Experience is required – please contact the PEPI team.

Focus Groups

This resource provides:

  • Advice on when to use a focus group
  • Practical do’s and don’ts for running a focus group
  • Advice on how to select participants
  • An overview of online groups versus face to face groups.

Experience level: Experience is required – please contact the PEPI team.

Involve people in service design and delivery

Participation Toolkit – Process Mapping

This resource provides:

  • A description of process mapping and how it can improve service planning
  • The benefits of involving people with lived experienced in the process mapping activity
  • A list of resources and capacity required to undertake process mapping activity.

Experience level: Experience is required – please contact the PEPI team.

User Panels

This resource provides:

  • A guide to why, when and how user panels should be considered
  • An honest appraisal of the advantages and challenges
  • Tips on member recruitment and sustainability
  • A list of the resources you will need.

Experience level: Experience is required – please contact the PEPI Team.

Introducing Co-production

This resource provides:

  • A short video introducing the principles of co-production, from NHS North Cumbria CCG.

Experience level: Experience is required – please contact the PEPI Team.

Patient and Public Experience of Using Co-production to Improve Health Services

This resource provides:

  • A short video by patients, community members and staff on the value of taking a co-production approach to improving local health services, from NHS North Cumbria CCG.

Experience level: Experience is required – please contact the PEPI Team.

Co-production Plan on a Page

This resource provides:

  • A comprehensive and practical guide covering the 3 main stages of planning a co-production approach to a project or activity by NHS North Cumbria CCG
  • Downloadable templates for each stage, with easy-to-understand descriptions and graphic illustrations.

Experience level: Experience is required – please contact the PEPI Team.

Community of Enquiry – How to Guide

This resource provides:

  • An overview of Community of Enquiry workshop sessions
  • When and why to consider using them
  • A list of the resources you will need
  • A 10-step plan for running the workshop in person, which it can be adapted to be delivered online using digital engagement methods.

Experience level: Experience is recommended – please contact the PEPI Team.