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• Create Date 12/10/2023
• Last Updated 12/10/2023

GP Out of Hours Services Public Engagement Document

We are seeking views on delivery of GP Out of Hours (GPOOH), to inform the development of the service to ensure that it takes account of the feedback and experiences of our patients, communities and wider public.

This seeks to capture your views and feedback to understand how best to deliver this service on a permanent basis in the future. Through this engagement we aim to:

• Provide open communication
• Build a shared understanding
• Provide an approach to capture a diverse range of feedback
• Inform decision making

This engagement is a two-way process to help us work towards delivering a service that is safe, effective and person-centred. We invite you to participate, share your thoughts
and help shape how we provide healthcare services that serve the needs of the people of NHSGGC.

Contents

1. Purpose - Page 3
2. Introduction - Page 4
3. Background - Page 5
4. Steps Taken by NHS Greater Glasgow and Clyde - Page 6
5. How the Service is Currently Being Delivered - Page 9
6. Current Service Provision - Page 11
7. Listening to Our Patients - Page 12
8. Impact Assessment - Page 14
9. Engagement Process - Page 14
10. Further Information - Page 15

Attached Files