Skip to content
Home > Your health > Page 8

Your health

What is Moving Forward Together

The Background

The way that healthcare and social care services in Greater Glasgow and Clyde are provided is changing.

Prior to the pandemic we began working together with patients, the public, staff  and other stakeholders to develop plans for a better, modernised, healthcare and social care system in line with the Scottish Government’s vision and to allow us to keep pace with national and regional developments.

This new system of care will be organised in the most effective way to provide safe, effective, person-centred and sustainable care to meet the current and future needs of our population. New ways of working will be developed which provide safe, effective and patient centred care, make best use of available resources and the opportunities created by innovation and technology.

The ‘Moving Forward Together’ strategy provides a clear plan for change to make this a reality. Delivery of the Programme will see improvements in care and outcomes for everyone.

You can use these pages to keep up to date with the Moving Forward Together Programme across NHSGGC.

Moving Forward Together – a Visual Representation

Graphic representation of integrated services, showing the links between Acute and Community services.

Here you will find helpful information around the topic of nutrition – why it is important to eat a healthy balanced diet, where you can find access to food support in your area and some helpful resources, hints and tips to help you make healthier choices.

Following a healthy, balanced diet ensures our bodies receive all essential nutrients to work well day to day, and to help reduce the risk of developing dietary diseases like heart disease, Type 2 Diabetes and some types of cancers.

Food and Nutrition Support

General Healthy Eating Resources
Children and Families

Good nutrition is essential in the early years of life to provide young babies and children with the vital nutrients required for growth and development and to encourage healthy eating habits for later in life. Below are a range of resources which are helpful for any parent or carer beginning to introduce solids, as well as some information on the free Vitamin D drops scheme and oral health for children.

Type 2 Diabetes

If you or someone you care for has Type 2 Diabetes or you have recently been diagnosed with Prediabetes or Gestational Diabetes and are looking for further support, please visit the Type 2 Diabetes Hub where you can find out about our services and access useful resources.

Access to food and financial advice

Use the resources below to find out where you can get support and access healthy, affordable food in your local area.

Local food support
Benefits and grants

The current cost of living crisis presents an ongoing challenge for many individuals and families across Scotland. The Scottish Government have launched a new website, Cost of Living support, to help people find the support they may be entitled to. Use the links below to find out what support is available in your local area.

Social security Scotland- Best Start

Best start foods – A prepaid card which can be used online or in shops to pay for healthier items like fruit and milk as well as first infant milk, if you are pregnant or have a child under 3. Use the link to find out more information.

Best Start Grants – One off payments made at key stages during your pregnancy and child’s early years: Pregnancy and baby payment, early learning payment and school age payment. Use the link to find out more information.

Glasgow City Food plan

Glasgow City Food Plan is a holistic 10-year plan aiming for Glasgow to be recognised for its good food and as a city where tasty, healthy, affordable food is accessible to everyone. The plan has 6 themes and is based around 3 overarching pillars – Equity, Sustainability and Health

Food in schools

All schools play an important role in promoting healthy eating habits to children from an early age and providing healthier food and drink choices. Schools should focus on integrating consistent healthy eating messages within classroom settings and carrying these forward to families, parents and carers. By following this whole school approach, children, young people and their families are given the opportunity to have the best start in life, helping to reduce diet related health inequalities

School meals in your area
Free school meal support

All children at local council schools can get free school meals during term-time in primary 1 to 5, your family’s financial circumstances do not matter.
Please visit your local council website to find out more about free school meals and clothing grants.

Resources for teaching about food, nutrition and sustainability

The resources below are designed to support teaching and learning within schools around the topics of food, nutrition, food safety and much more.

Food a fact of life – Free resources for teaching young people aged 3-16 years about where food comes from, cooking and healthy eating. Resources include recipes, activity packs, lesson plans and more.
Food Standards Scotland – Curriculum for Excellence linked activities to feed into lesson plans and deliver food safety and healthy eating messages.
Eat, Move, Learn – World Cancer Research Fund resources for children aged 7-11 years to learn about healthy eating and keeping fit.
Food waste whole school teaching resources | Zero Waste Scotland– Resources created for the school curriculum

Growing in schools

Below you will find a range of resources which are appropriate for teaching and learning about growing, climate change, cooking and foraging.
Glasgow Community Food Network– Learn about Food and climate change, growing, cooking and foraging.
Glasgow City Council – Food growing strategy webpage has information on the let’s grow together fund, an introduction to horticulture and the city wide growing strategy.
World Cancer Research Fund– Learn how to grow fruits and vegetables within the school environment.

Training

NHSGGC offer a range of training opportunities including accredited REHIS courses. Please get in touch with ggc.communityfoodnetwork@ggc.scot.nhs.uk to find out more.

Food, sustainability and reducing food waste

Scotland aims to reach net zero carbo emissions by 2045. This will be a lot more achievable if we start to make small changes to our everyday living such as eating more sustainably and reducing food waste.

Food planning, correctly storing foods and shopping smarter can all help to reduce food waste, shopping bills and carbon footprint.

Nutrition for older adults

As we age, our sense of taste and smell can change which may affect our appetite, the variety of foods we enjoy eating and interest in food. Despite this, it is important to still maintain a balanced diet to ensure our bodies have enough energy to function as normal. Below are a range of resources which are useful for anyone aged 65+ or caring for an older person who has concerns about appetite, unplanned weight loss or eating well.

Cooking and Shopping

Simple microwave recipes and some other easy to follow recipes to cook a healthy family meal from scratch

Baked potato with beans (Microwave)
Baked potato with beans

Serves: 1

Total cook time: 8 minutes

Ingredients:

  • 1 baking potato, pricked with fork
  • Toppings: beans, cheese, tuna sweetcorn with low fat mayonnaise, etc.

Method:

  1. Place potato into a microwaveable container.
  2. Microwave on HIGH (800W) for 4 minutes.
  3. Turn over the potato.
  4. Microwave on HIGH (800W) for 4 minutes.
  5. Meanwhile, prepare chosen topping.
Beans on toast (Microwave)
Beans on toast

Serves: 1

Total cook time 2 minutes

Ingredients

  • 200g (1/2 400g tin or 1 small tin) of baked beans
  • 1 slice of wholemeal bread, toasted

Method

  1. Add beans to a microwaveable container.
  2. Microwave on HIGH (800W) for 2 minutes.
  3. Serve with toast.
Cheesy Pasta (Microwave)
Cheesy Pasta

Serves 1
Cook time: 8 minutes

Ingredients:

  • 50g of macaroni pasta
  • 30g grated mature/strong cheddar
  • 125mls milk
  • 1 tablespoon of plain flour
  • Optional: smoked paprika, ½ teaspoon mustard, pepper

Method:

  1. Weigh macaroni into a large microwaveable container. Add 300ml boiling water or enough to cover 1 inch above the pasta.
  2. Cover, leaving a gap for ventilation and microwave on HIGH (800W) for 4 minutes.
  3. Remove. Stand for 2 minutes, drain and set aside.
  4. In a separate microwaveable container, mix milk and flour with a fork until smooth.
  5. Microwave on HIGH (800W) for 1 minute.
  6. Remove. Stir in the cheese and optional seasoning.
  7. Microwave on HIGH for 1 minute.
  8. Remove. Add pasta to sauce.
  9. Serve with cooked vegetables such as broccoli or cauliflower.
Vegetable Omelette (Microwave)
Vegetable Omelette

Serves 1
Total cook time: 4 minutes

Ingredients

  • Selection of vegetables such as onions, peppers, mushrooms, peas, broccoli etc., chopped
  • 2 eggs
  • ‘Splash of milk’ (approx. 50ml)
  • 1 teaspoon vegetable oil
  • Season to taste

Method

  1. Chop vegetables.
  2. Place selected vegetables into a microwaveable container and stir in vegetable oil.
  3. Microwave on HIGH (800W) for 2 minutes.
  4. Remove. Add the eggs and milk. Mix together.
  5. Microwave on HIGH (800W) for 2 minutes.
Popcorn (Microwave)
Popcorn

erves 1
Total cook time: 3 minutes

Ingredients

  • 50g popping corn kernels

Method

  1. Weigh popcorn kernels in a microwaveable container and cover with a plate.
  2. Microwave on HIGH for 2-3 minutes or until the popping almost stops.
Porridge (Microwave)
Porridge

Serves 1
Total cook time: 2 minutes

Ingredients

  • 30g porridge oats
  • 150ml of milk or water

Optional toppings

  • Fresh, frozen or tinned (in water or own juices) fruit, nuts or seeds

Method

  1. Weigh porridge oats in a microwaveable container. Add milk or water.
  2. Microwave on HIGH (800w) for 2 minutes, stirring half way.
  3. Remove from microwave. Add optional toppings.
Savoury Rice (Microwave)
Savoury Rice

Serves 2 – 4 (as part of a main meal or a snack)
Total cook time: 12 minutes

Ingredients

  • 100g rice
  • Selection of vegetables, such as mushrooms, tomato, peas, carrots or whatever vegetables you have
  • 1 small onion, chopped
  • 1 egg
  • Optional: 1 garlic clove, chopped
  • 1 tablespoon oil
  • 1 teaspoon curry powder

Method

  1. Weigh rice into a microwaveable container and add approximately 200ml of boiling water or enough to cover 1 inch above the rice.
  2. Cover, leaving space for ventilation.
  3. Microwave on HIGH (800W) for 5 minutes.
  4. Remove from microwave to stand for 2 minutes.
  5. Remove cover, stir and set aside.
  6. In a separate microwaveable container, stir chopped onion and optional garlic with 1 tablespoon of oil.
  7. Cover, leaving space for ventilation and microwave on HIGH (800W) for 1 minute.
  8. Stir in remaining vegetables. Microwave on HIGH for 2 minutes.
  9. Stir in curry powder, rice and egg.
  10. Microwave on HIGH (800W) for 2 minutes.
Scrambled eggs on toast (Microwave)
Scrambled eggs on toast

Serves 1
Total cook time: 2 minutes 30 seconds

Ingredients

  • 2 eggs
  • Splash of milk (approx. 50ml)
  • Optional – mixed herbs or other seasoning to taste
  • 1 slice of wholemeal bread, toasted

Method

  1. Crack eggs into a microwaveable container. Add a ‘splash’ of milk and beat with a fork until combined.
  2. Optional: add seasoning.
  3. Microwave on HIGH (800W) for 1 minute.
  4. Remove. Stir and break up chunks of egg with a fork.
  5. Microwave on HIGH (800W) for 30 sec.
  6. Remove. Break up chunks of egg with a fork.
  7. If eggs are too runny, repeat step 5.
  8. Stand for 1 minute.
  9. Serve with toast.
Pasta with vegetable sauce (Microwave)
Pasta with vegetable sauce

Serves 2
Total cook time: 15 minutes

Ingredients

  • 100g wholemeal or brown pasta
  • Selection of vegetables, such as mushrooms, peas, carrots or whatever vegetables you have
  • 400g tin chopped tomatoes
  • 1 small onion, chopped
  • Optional: 1 garlic clove, chopped
  • 1 tsp mixed herbs

Tip:
Blend sauce for a smooth consistency. This can also be used as a base for other tomato-based sauces such as bolognaise Bolognese, lasagne or pizza sauce.

Method

  1. Weigh pasta into a large microwaveable container and pour over 500ml boiling water or enough to cover 1 inch above the pasta.
  2. Cover, leaving space for ventilation and microwave on HIGH (800W) for 5 minutes.
  3. Remove. Stand for 2 minutes, drain and set aside.
  4. Meanwhile, chop and prepare the vegetables.
  5. Place vegetables into a different microwaveable container. Add chopped tomatoes and mixed herbs. Stir.
  6. Cover, leaving space for ventilation and microwave on HIGH (800W) for 4 minutes
  7. Remove from microwave. Stir, then cover.
  8. Microwave on HIGH (800W) for further 4 minutes.
Vegetable and lentil Soup (Microwave)
Vegetable and lentil Soup

Serves 2
Cook time: 14 minutes

Ingredients

  • 1 onion, chopped
  • 3 small potatoes, chopped
  • 1 carrot, chopped
  • 50g lentils
  • 1 tablespoon oil
  • 1 low salt vegetable stock cube

Method

  1. Place vegetables into a microwaveable container
  2. Microwave on HIGH for 2 minutes.
  3. Sir stock cube into 500ml boiling water. Add stock and lentils to vegetables.
  4. Cover and microwave on HIGH for 6 minutes.
  5. Remove, stir and replace cover.
  6. Microwave on HIGH for 6 minutes. Keep checking to ensure the soup does not boil over.
Easy Flatbreads
Easy Flatbreads

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Donna Borokinni)

Serves 4

Prep:10 mins

Total cook time: 10 mins

Ingredients

· 100g self-raising flour, plus extra for dusting
· 100g natural yoghurt
· ½ teaspoon baking powder

Method

  1. Add the ingredients and mix until combined. Use clean hands to bring the mixture together.
  2. Dust a clean surface with the extra flour. Knead the dough for a minute until a dough forms.
  3. Roll the dough and divide into 4 equal-sized pieces. Flatten with your hands to resemble flatbreads (similar thickness to a 50p piece).
  4. Heat a frying pan and add flatbread dough once hot. Cook on each side for 1-2 minutes.
  5. Serve warm.
Greek Salad Pitta Sandwich
Greek Salad Pitta Sandwich

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

Serves 4

Total cook time: 10 minutes

Ingredients

· 4 wholemeal pitta breads, toasted
· 140g feta cheese, drained and diced
· 1 yellow pepper, diced
· 2 medium salad tomatoes
· 1/3 large cucumber, diced
· 2 tablespoons of olive oil
· 1 lemon

Method

  1. Wash and chop the tomatoes, pepper and cucumber and place into a bowl.
  2. Cut the feta into small chunks
  3. Half the lemon and mix the olive oil and juice of the lemon together in a bowl to make the dressing.
  4. Add the tomatoes, pepper, cucumber and feta to the dressing and mix.
  5. Toast the pittas and slice in half.
  6. Add the mixture using a slotted spoon (to avoid soggy bread).
    Serve
 Chickpea curry
Chickpea curry

his cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Nutrition Scotland)

Serves 4

Total prep and cook time: 45 mins

Ingredients

· 1 large onion
· 1 tin of chickpeas, drained (400g)
· 1 tin of reduced-fat coconut milk (400g)
· 2 tablespoons curry paste or powder
· 2 tablespoons of tomato puree
· 1 tablespoon of ginger, peeled and grated or finely chopped
· 1 tablespoon of oil
· 2 large handfuls of spinach, washed
· Handful of fresh coriander, finely chopped

Method

  1. Chop the onion, ginger and garlic. Set the ginger and garlic aside. Preheat the oil in a large pot and add the onion. Fry on a low heat for 10-15 minutes until soft. Add some water if the onions start to stick.
  2. Add the curry paste/powder, garlic, ginger and tomato puree and cook for 2-3 minutes.
  3. Add the coconut milk and drained chickpeas and cook on low heat for 20-25 minutes until the sauce has thickened.
  4. Add the spinach and stir. Stir through the coriander (optional).
  5. Serve with flatbreads, wholegrain rice or pitta bread.
Chicken Korma
Chicken Korma

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Diabetes UK)

Follow the link for more helpful information.

Total prep and cook time: 35 mins

Ingredients

· 2 chicken breasts, chopped
· 1 onion, chopped
· 150g natural low-fat yoghurt
· 2 tablespoons korma curry paste
· ½ tin chopped tomatoes (200g)
· 2 tablespoons flaked almonds, toasted
· 1 tablespoon ground almonds
· Rice, pitta or other to serve

Method

  1. Chop the onion and set aside.
  2. Chop the chicken using a separate chopping board. Remember to wash your hands when handling raw meat.
  3. Add the onions to a pre-heated pan with oil and fry for 4-5 minutes until soft. Add the curry paste and fry for a further 2 minutes.
  4. Add the tomatoes and bring to the boil. Simmer for 2 minutes.
  5. Remove the pot from the heat and blend the sauce until smooth.
  6. Return the pot to the heat and add the chicken. Simmer gently for 10 minutes until the chicken is fully cooked (white throughout).
  7. Stir in the ground almonds and yoghurt. Heat gently without boiling,
  8. Toast the almonds in a frying pan.
  9. Serve the curry with rice or naan bread and top with flaked almonds.
Banana Pancakes
Banana Pancakes

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

For more healthy eating support please visit:

https://www.nhsggc.scot/your-health/p…

(Recipe provided by Parent Club)

Serves 4

Total cook time: 10 mins

Ingredients

· 1 large banana
· 2 medium eggs
· 2 tablespoons of plain flour (60g)
· Teaspoon of cinnamon
· Suggestion to serve: natural or Greek yoghurt, fresh, tinned or frozen fruits.

Method

  1. Peel and mash the banana in a large bowl. Add the eggs and mix well.
  2. Sieve the flour into the mixture and mix well.
  3. Heat a non-stick frying pan and add the mixture with a tablespoon.
  4. Flip the pancakes when bubbles start to appear or when golden brown.
  5. Continue until all the mixture has been used.
  6. Serve with desired toppings.
Spicy butternut squash soup
Spicy butternut squash soup

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Diabetes UK).

Serves 4

Prep: 15 mins

Cook: 30-40 mins

Ingredients

· 2 medium butternut squash, peeled, deseeded and chopped
· 1 onion, diced
· ½ red chilli, chopped
· 1 garlic clove, chopped
· 1 tablespoon oil
· 1 tablespoon curry paste
· 1 low-salt stock cube
· 400g reduced fat coconut milk (1 can)
· 2 tablespoon fresh coriander

Method

  1. Peel, de-seed and chop butternut squash.
  2. Chop onion, garlic and chilli and set aside.
  3. Add oil to a large pot to heat. Add onion, garlic and chilli. Fry for 4-5 mins or until onions have softened.
  4. Add squash to the pot and fry for 1 minute.
  5. Add the curry paste and stir. Fry for 5 minutes until vegetables are coated.
  6. Crumble the stock cube into the pot and add the 200ml boiling water. Cover and simmer for 15 minutes.
  7. Take the pot off the heat and blend. Stir through the coconut milk and serve.
Rice Pudding
Rice Pudding

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Donna Borokinni)

Serves 1

Total cook time: 15 mins

Ingredients

· 2 cups of cooked long-grain rice
· 1 cup semi-skimmed milk
· 1 tablespoon of cinnamon
· 1 teaspoon of vanilla extract (optional)
· Suggestions to serve: fresh, tinned or dried fruit.

Method

  1. In a large pot, combine the rice, milk and cinnamon
  2. Cook uncovered over a medium heat until thickened, stirring occasionally for 20 minutes
  3. Serve warm with desired toppings.

*This recipe can also be made in the microwave. Add all the ingredients to a bowl and microwave on full power for 2 minutes. Stir and return for a further 2 minutes. Allow to stand for 1 minute. Serve as above.

Courgette Fritters
Courgette Fritters

This cook-a-long video demonstrates how to cook a healthy family meal from scratch using the ingredients found in the description below. The video can be paused at any time and accessed from a mobile, tablet or computer.

(Recipe provided by Donna Borokinni)

Serves 2

Total prep and cook time: 14 mins

Ingredients

· 120g courgette, washed and grated
· 1 large egg
· 3 tablespoons plain flour
· 50g frozen peas, thawed
· 1 ½ teaspoon ground cumin
· 1 teaspoon oil, for frying
· ½ teaspoon baking powder
· ½ teaspoon salt
· Black pepper to season
· 2 tablespoons plain natural yoghurt
· 1 teaspoon mango chutney

Method

  1. Wash and grate the courgette. Set aside and add salt.
  2. In a bowl, whisk together the egg, baking powder, flour and cumin to make a batter. Season with black pepper.
  3. Squeeze the excess water from the courgette and add to the batter with the peas. Mix until combined.
  4. Heat oil in a frying pan and add heaped tablespoons of batter to the pan. Flatten with the back of the spoon and fry for 1-2 minutes on each side until golden brown.
  5. To make the dip, combine the yoghurt and mango chutney in a small bowl.
  6. Serve fritters warm with the dip.
How to microwave tinned sweetcorn
How to microwave tinned sweetcorn

Serves 1
Cook time: Follow cooking instructions on the tin

Method

  1. Empty sweetcorn into microwaveable container.
  2. Follow cooking instructions on the tin.
How to microwave broccoli
How to microwave broccoli

Serves 1

Cook time: 1 ½ – 2 minutes

Ingredients

  • 100g broccoli
  • Splash of water

Method

  1. Wash and chop broccoli into chunks.
  2. Place into microwaveable container and add splash of water.
  3. Microwave on HIGH for 1 ½ – 2 minutes.
How to microwave carrots
How to microwave carrots

Serves 1
Cook time: 2- 2 ½ minutes

  • 1 carrot
  • Splash of water

Method

  1. Wash and peel carrot (if required).
  2. Chop into thin slices and place into a microwaveable container.
  3. Add splash of water. Microwave on HIGH for 2-2 ½ minutes.
Microwave Manual

Wattage used for recipes

All recipes were tested using an 800W microwave. Remember to check the wattage of your microwave at home and adjust accordingly. If you are not sure about wattage or timings for your microwave check your microwave manufacturer guide or cook for a shorter duration and check regularly.

Adjusting portion size

If you adjust the portion size of the recipes, you will need to adjust the cooking time. For example if you cook 2 jacket potatoes at the same time, you will have to double the duration in the microwave.

Cooking tips

• Smaller pieces of food will cook faster than larger pieces.
• Stir or turn food regularly to ensure the product is hot and to avoid hot and cold spots.
• After food is cooked, allow 1-2 minutes standing time to avoid hot and cold spots.

Microwave safe containers

Ensure you are using suitable containers when using the microwave. The following are suitable for use:
• Toughened glass
• Ceramics
• Some plastics – check to see if the container has a microwave label (see below for examples)

Suitable coverings for a plate, bowl or container; microwaveable container with a suitable lid, plate, parchment paper or cling film with holes pierced.

Metals must not be used in microwaves as this can cause sparking or flashing. This also includes wires, foil and dishes with gold or silver decorations. Some plastics must not be used in the microwave, check the container.

Handling hot food

When handling hot food from the microwave, some containers will have a suitable handle that does not transfer heat and therefore food can be taken in and out of the microwave with bare hands. However, some containers can get very hot and therefore use of a heatproof material is advised, such as oven gloves or tea towel.

Fresh Vegetables – approximate timings for 800W microwave

• 100g carrots 2 – 2½ minutes
• 100g cauliflower 2 – 2½ minutes
• 100g celery 2 – 2½ minutes
• 100g sprouts 2 – 2½ minutes
• 100g broccoli 1½ – 2 minutes
• 100g courgettes 1½ – 2 minutes
• 100g leeks 1½ – 2 minutes
• 100g old potatoes – 2½ minutes
• 100g new potatoes – 2 minutes

Frozen Vegetables – approximate timings for 800W microwave

• 100g mixed vegetables 3 minutes
• 100g peas 3 minutes
• 100g sweet corn 2 – 3 minutes
• 100g cut green beans 3 – 4 minutes

Tinned Vegetables

Follow the instructions on the tin.

Other Microwave Recipes

Recipes | British Dietetic Association (BDA)

Microwave cooking | Cooking with diabetes | Diabetes UK

This section has information on help available to improve your digital skills and confidence

Supporting staff to be digitally literate is a high priority for NHSGGC. The new NHSGGC digital strategy Digital on Demand (2023-2028) acknowledges that staff need to be digitally literate and have the skills and confidence to be able to use technology to its fullest extent.

Measure your digital skills with the SCVO Essential Digital Skills framework (please look at the AHP -Digital Health website to see how they have done this)

You can find out more about digital accessibility tools on the NHSGGC e-health intranet site:

Why get online?

Being online can help with:

  • Managing your health and being able to share experiences with people facing similar challenges
  • Accessing social networks online for support, guidance and friendship
  • Access to trusted information
  • Saving money on household bills and services by comparing different providers
  • Finding out what benefits/financial assistance you may be entitled to
  • Applying for and managing benefit
  • Attending virtual healthcare appointments

Where to get Digital Support

What sort of support is available?

The organisations listed provide support to develop skills and confidence in using digital devices, as well as directing you to places where a digital device can be accessed if you do not have one.

This includes support to:

  • Stay safe on line
  • Improve your skills and confidence
  • Access your local library for digital support and devices
  • Manage and apply for Benefits
  • Link in with Near Me video appointments
  • Use other online health and social care platforms, e.g. NHS Inform

Digital access can benefit other aspects of your life e.g. online shopping, banking and staying in touch with friends and/or family.

How to access support

Libraries

Libraries are places in communities to find trusted health and wellbeing information. The opening hours for libraries can be found on your Local Authority website.

Connecting Scotland

  • Information and support on:
  • Choosing a device
  • Setting up a device and using the internet
  • Advice on cheapest broadband providers

Website: Connecting Scotland – Citizens

Local Authority areas

Glasgow

The Free Digital Support Helpline is available for anyone needing digital support. Contact them at:

Phone: 0800 158 3974

Website: Glasgow Life – Digital Skills

Renfrewshire

Renfrewshire libraries are able to offer digital support. Contact them at:

Phone: 0300 300 1188

Email: libraries@renfrewshire.gov.uk

Website: Renfrewshire Libraries

East Renfrewshire

Contact the Community Hub:

Phone: 0141 876 9555

Email: hello@va-er.org.uk

Website: East Renfrewshire Community Hub

Inverclyde

Contact Community Learning & Development:

Phone: 01475 715450

Email: CLD.Admin@inverclyde.gov.uk

Website: Inverclyde Community Learning and Development

West Dunbartonshire

Contact Community Learning & Development:

Phone: 01389 738775

Email: CommunityLearning&Development@west-dunbarton.gov.uk

East Dunbartonshire

East Dunbartonshire libraries are able to offer digital support. Contact them at:

Phone: 0141 777 3143

Email: libraries@eastdunbarton.gov.uk

Website: Library locations and opening hours | EDLC

Discover Digital – Support for Health, Care and Wellbeing

The Alliance ( the national third sector intermediary for health and social care) produced this guide to support people to develop their skills, knowledge and confidence in using digital tools to support Health and Wellbeing.

Talking about trust in digital health

The Mhor Collective have produced a video to help you understand trust and safety when using a digital health website.

Find out more about the Mhor Collective and the human rights approach to digital health:

How to save money on digital services

Broadband Social tariffs

With the cost of living hitting hard, many people are looking at ways to save money.

Social tariffs are cheaper broadband packages that are affordable to people on low incomes.

If you are claiming Universal Credit, Pension Credit and some other benefits, you may be able to get cheaper broadband.

If your provider offers this it is free to switch and the price won’t go up mid contract.

The Office of Communications has a page dedicated to social tariffs which include pricing examples, with social tariffs starting from £12 per month with a line rental included.

Click the link below to see if your provider offers a social tariff and how to apply for this.

Cheaper broadband and phone packages – Ofcom

If you do not currently have Broadband or a Digital device, your local Library offers free Wi-Fi and many have devices you can use.

The National Databank and Device Banks

The Good Things Foundation are a charity whose one aim is to fix the digital divide for good.

There are 3 aspects that help the Good Things Foundation to deliver this:

  1. National Device Bank– This is delivered through community partners and provides a refurbished device alongside mobile internet access. More information can be found here:National Device Bank – Good Things Foundation
  2. National Data Bank – This is provides free mobile data, texts and calls to people in need via the Good Things Foundation network of local community partners, in partnership with Virgin Media 02, Vodafone and Three. This is like a ‘food bank’ but for internet connectivity data. More information ca be found here: National Databank – Good Things Foundation
  3. Network – This is made up of thousands of community partners across the UK. They help people gain the support and skills they need to change their lives and overcome social challenges. More information can be found here: Our network – Good Things Foundation

Near me – Video Consultation Service

Many of us used video calling on our phones, tablets and laptops during the Covid-19 pandemic to keep in touch with friends and relatives. You can now also attend some health care appointments in the same way.

Near me is a video consulting service that enables you to attend some health care appointments from the comfort and convenience of home or other suitable location. The technology is safe and secure and is being used by many of our services. Near me is for pre-arranged appointments and your health care professional will provide you with the relevant information if a video consultation is offered.

Why use Near Me?

There are many benefits to video consultations including:

· No travelling time, parking worries or public transport issues

· No fares required for travelling

· Being in your own home is more relaxing than a clinic environment

· Less time out of your day

· Easier to have a family member or carer attend with you

· Reduced exposure to inclement weather

· Reduced exposure to infectious diseases

How do I use Near Me?

To use Near Me you will need a reliable internet connection; broadband or 3G/4G, and a suitable device for making video calls such as a smartphone, tablet, laptop or computer with webcam and speaker

Please use a WiFi connection for your call whenever possible. We want to make you aware that a 20 minute consultation will use approximately 230MB of mobile data. If you are on a limited mobile data plan this may cause you to exceed your permitted usage allowance.

The service is best accessed using the Google Chrome web browser on a PC or Safari on Mac (webcam required), or on an Android or Apple smartphone. You can find more information on the Near me website including how to make a test call.

What services can I access?

Many of our hospital and outpatient services are now using Near Me. Your GP services will also be able to offer you a Near Me appointment.

Your health care professional or clinician will advise you when your appointment is being arranged.

What if I don’t have a digital device and/or broadband and can’t access Near Me at home?

There are some Libraries across the Board area where a private room is available for Near Me. This will be rolling out further this year and an updated list of available Libraries can be found here.

Patients in and around Johnstone can now book a ‘Near Me’ space for virtual video consultation at Johnstone Library by phoning 0300 300 1188.

Near Me is used across NHSGGC and Johnstone Library provides a safe alternative to home and can support people at risk of digital exclusion. Patients have access to a private and confidential space with Library staff available to support patients with digital literacy needs.

Johnstone Library provides a venue for ‘Near Me’ which allows patients to access the help they need without having to travel a significant distance from home.

What our staff and service users have said about Near Me

Our Podiatry service has been using Near me and has produced an evaluation of the experiences of patients and staff summarised in this infographic (pdf)

Resources

It is now an offence for anyone to smoke within 15 metres of an NHS hospital building.  The law applies to everyone, including staff, patients and visitors to our NHS hospital sites.

FAQs

What areas are covered by the new smokefree NHS hospital grounds legislation?

The new law applies to all NHS hospital buildings in Scotland and includes all awnings, canopies, or other overhanging structures connected to an NHS hospital building (even if they extend further than 15 metres from a hospital building).

What happens if someone is smoking within 15 metres of an NHS hospital building?

Anyone found smoking within the 15 metre perimeter should be asked to stop smoking right away or they could receive: 

  • A fixed penalty notice of £50 (reduced to £30 if paid within 15 days)
  • £1,000 fine if taken to court.

Where you feel safe to do so, please remind anyone smoking within the perimeter of the new no-smoking law.

“Excuse me, I am not sure if you are aware but the Scottish Government have introduced a new no smoking law making it an offence to smoke within 15 metres of an NHS hospital building. Can I ask that you extinguish your cigarette or leave the grounds. Thank You”.

*If you have a ‘No Smoking – Please move away from this area business card’ available please offer this.

Why has this legislation been brought in?

NHS Boards have had voluntary smokefree grounds policies in place since 2015, however there have been significant issues around compliance with people continuing to smoke on hospital grounds, in some instances congregating near entrance doorways and windows creating a nuisance and hazard for others.

Setting a 15 metre perimeter around buildings focusses on the areas with the highest traffic of people entering and leaving the hospital and where there is a risk of smoke entering the hospital buildings as a result of people smoking. Furthermore, it protects patients, visitors and staff from the exposure of second-hand smoke.  

Can e-cigarettes be used on NHSGGC grounds?

E-cigarettes can be used on NHSGGC grounds by patients, visitors and staff. However, they are not permitted within NHS buildings or at building entrances and exits. 

How can I support the legislation?

By politely reminding smokers of the legislation and asking them to go off the grounds if they wish to smoke.

Please remind smokers of our policy and smokefree message when carrying out your duties on the wards or in the grounds.

Offer all smokers nicotine replacement therapy (NRT) to help them manage their cravings during their stay in hospital. This should initially be offered at point of admission and revisited at regular intervals during the patients stay.

If they wish to stop smoking they should be referred to the Quit Your Way Hospital Service (refer through TrakCare). Alternatively, if you are a member of staff who smokes you are required to go off site to have a cigarette. If you smoke within the grounds you could be subject to disciplinary action.

Is it my job to ask someone not to smoke within the 15 meter no smoking perimeter?

Yes, within our current Smokefree Policy, we ask that all staff be ambassadors in promoting our smokefree grounds message. The new legislation does not change this. As an employee of NHSGGC we are required to support all NHSGGC policies and procedures, and follow required government legislation. Patients and visitors can also be influenced by our own behaviour and may smoke if they see staff smoking in areas they should not.

Many patients or visitors may not have the information or ability to communicate their feelings about others smoking around them therefore it is our role to ensure visitors to our sites are free from tobacco smoke.

What if I ask someone not to smoke and they become angry?

Your safety is paramount, if someone does not respond well to your request please walk away. 

However remember to be sensitive about why they may be visiting our premises and if they become angry it is important not to take their reactions personally. 

What happens if a patient asks to be taken outside to smoke?

Knowingly permitting someone to smoke within the 15 metre no smoking perimeter outside of a hospital building could make NHSGGC liable to a fixed penalty or a fine. If an NHS staff member assists a patient to smoke (physically taking a patient outside to smoke) within the 15 metre no smoking perimeter, they may be subject to fixed penalty notice as it is illegal to ‘knowingly permit’ someone to smoke within the prohibited areas.

Staff should strongly advise patients not to leave the ward to smoke. If a patient still insists on leaving against the advice of staff, then they should be reminded that they are responsible for anything that may occurs as a result of their action and this should be documented in the patients’ notes/EMIS.  

Our smokefree policy is clear that smoking is not allowed on hospital grounds. Patients can be offered Nicotine Replacement Therapy (NRT) to help with any withdrawal discomfort that they may experience during their hospital stay. Alternatively, they can visit Quit Your Way or call our team on 0800 916 8858 to find out more about Quit Your Way.

I work in mental health, does this apply to me and my patients?

Since 2015 mental health sites have been brought into alignment with all other NHSGGC sites in terms of our Smokefree Policy. In practice, this means that mental health staff and patients cannot smoke within our grounds and premises. However, there is an exemption from enforcement within fixed boundary areas until 5th September, 2023.

What do I do if someone is smoking inside a building?

Ask them to extinguish their cigarette immediately, advise them of the risk of fire, legislation etc. and report it to your line manager who will complete a DATIX form.

Is going smokefree an infringement on people’s right to smoke?

No, the legislation is not banning people from smoking, but to support compliance with NHS smoke free grounds policies, does prohibit the use of tobacco within 15 metres of an NHS hospital building.

What help is available to help me stop smoking?

All NHS Greater Glasgow and Clyde employees can access stop smoking support and free stop smoking medications via the Quit Your Way staff service. You can refer yourself to this service by emailing smokefree.staff@ggc.scot.nhs.uk. Alternatively, you can access support in your local area by calling 0800 84 84 84 or visiting quityourway.scot.

What do I do if someone wants to make a complaint?

Complainants should be directed to the NHSGGC Complaints Team:

Further information can be found on our complaints page.

Smokefree Zone Resources

Image of Smokefree Zone business card

Business cards can be ordered by Acute teams via the Public Health Resource Directory (Search for code: C00058).

Hospital Smokefree Zones

What is Strep A?

Group A streptococcus (GAS), also referred to as Strep A is a common bacterium. Lots of us carry it in our throats and on our skin and it doesn’t always result in illness. However, GAS does cause a number of infections, some mild and some more serious.

Milder infections caused by GAS include scarlet fever, impetigo, cellulitis and pharyngitis. These can be easily treated with antibiotics. Even without antibiotics, most mild GAS infections would clear up on their own.  

What are the symptoms of Strep A?

Often symptoms that look like GAS infections, like sore throats, are more commonly caused by viruses than GAS bacteria. If you or your child has a runny nose with their sore throat, it’s more likely to be a virus infection. Children without fever are very unlikely to need antibiotics. Sore throats caused by viruses do not need to be treated with antibiotics unless there are concerns about complications.

Strep A symptoms can range from:

  • flu-like symptoms, such as a high temperature, swollen glands or an aching body.
  • sore throat (strep throat or tonsillitis)
  • a rash that feels rough, like sandpaper (scarlet fever)
  • scabs and sores (impetigo)
  • pain and swelling (cellulitis)
  • severe muscle aches.
  • nausea and vomiting.
How dangerous is Strep A?

While the vast majority of GAS cases are mild, sometimes GAS can cause more serious illness, called invasive Group A strep (iGAS). This is very rare.

When the immune system is compromised, a person is more vulnerable to invasive disease. Children who have chicken pox and the very elderly are also more at risk.

How do you prevent Strep A?
  • wash your hands often with soap and water
  • cover your mouth and nose with a tissue when you cough or sneeze
  • bin used tissues as quickly as possible
What should you do if your child is showing symptoms of Strep A?

There are a number of routes to go down to look after your child if they are displaying Strep A symptoms. Please consider points 1 – 3 as this will help your child get the right type of treatment without relying on A&E.

  1. Pharmacy first / Self-care – for the vast majority of symptoms, your pharmacy can provide over the counter medication as well as advice. Please See NHS Inform for self-care advice.
  1. GP – If your pharmacist recommends you speak to a GP, please phone and make an appointment for a telephone consultation and if appropriate, your GP can write you a prescription for antibiotics. You should see your GP or Nurse Specialist if your child has any of the following:
  • Is finding it hard to breathe
  • Seems dehydrated (sunken eyes, drowsy or no urine passed for 12 hours)
  • Is becoming drowsy (excessively sleepy) or irritable (unable to settle them with toys, TV, food or picking up) – especially if they remain drowsy or irritable despite their fever coming down
  • Has extreme shivering or complains of muscle pain
  • Has had chickenpox in the past few days and is now getting more unwell with a high fever and spreading red rash
  • Swelling of a limb or joint
  • Too painful for your child to stand
  • Has a swollen eye
  • Continues to have a fever of 38.0°C or above for more than 5 days
  • Seems to be getting worse or if you are worried
  1. GP Out of Hours – If you think you need to speak to a GP and your normal practice is closed, you can access GP Out of Hours. This service is strictly appointment only, and you can call NHS24 on 111 for advice and to make an appointment if necessary.
  1. When to visit A&E – A&E is for very urgent or life-threatening injuries or illnesses. You should visit A&E if:
  • there are pauses when you or your child breathes
  • you or your child’s skin, tongue or lips are blue
    • Becomes pale, mottled and feels abnormally cold to touch
    • Severe breathing difficulty – too breathless to talk / eat or drink
    • Has a fit / seizure
    • Becomes extremely agitated (crying inconsolably despite distraction), confused or very lethargic (difficult to wake)
    • Develops a rash that does not disappear with pressure (see the ‘Glass Test’ overleaf)
    • Is under 3 months of age with a temperature of 38°C / 100.4°F or above (unless fever in the 48 hours following vaccinations and no other red or amber features)
Additional Resources for Strep A

The Scottish Women’s Health Plan

The Women’s Health Plan (2021-2024) reinforces the actions to be taken to improve women’s health and address inequalities. These include raising awareness around women’s health, improving access to health care and reducing inequalities in health for girls and women, both for sex-specific conditions and in general health.

The Plan is part of wider work being undertaken across the Scottish Government to improve women’s health, particularly with regards to mesh, maternal health, and screening services.

Women’s health is not just a women’s issue. When women and girls are supported to lead healthy lives and fulfil their potential, the whole of society benefits.

An Interim Progress Update 2023 has been published which provides some key highlights that have taken place since the publication of the Scottish Women’s Health Plan.

Why do we need a Women’s Health Plan?

Women face particular health inequalities and disadvantages because they are women.

Women are 51% of the population but are under-represented in medical research and have poorer outcomes for a range of health issues, not just reproductive health. 

Women’s health is also affected by social factors. For example, women are more likely to experience poverty and be affected by gender-based violence.

The Women’s Health Plan has identified 6 priority areas requiring action across a women’s life course:  

  • Menstrual health
  • Menopause
  • Endometriosis
  • Contraception and Abortion
  • Cardiac disease
  • Reduction in inequalities in health outcomes

What’s happening in NHS Greater Glasgow & Clyde?

Dr Emilia Crighton, Acting Director of Public Health is the strategic lead for the Women’s Health Plan in NHSGGC.  Louise Carroll, based in the Equality and Human Rights Team, is leading the co-ordination and implementation of the Plan. 

A huge amount of work is taking place across NHSGGC which links to the vision and actions of the Women’s Health Plan.

Activities associated with the implementation of the Plan in NHSGGC, including a staff engagement event, are planned for early 2023.

If you would like further information on the Plan or wish to highlight women’s health programmes or projects, please contact:

louise.carroll@ggc.scot.nhs.uk

Information, Advice & Support

To support the Women’s Health Plan, NHS Inform have a dedicated Women’s Health Platform containing a wide a range of information on health topics affecting women.  These include resources on menstrual health and the menopause.

Thank you for visiting our Pride Pledge page.

Over 9,200 of our staff have made the pledge and are wearing the badge with pride!

The NHS Scotland Pride Badge promotes inclusion for LGBTQ+ people and makes a statement that there’s no place for discrimination in NHS Scotland.

An NHS staff member who wears the badge is pledging to –

  • be aware of and responsive to issues faced by LGBTQ+ people accessing care
  • be a friendly, listening ally who staff and service users can safely approach
  • use inclusive language and respect identity

Please note that all badges have now been distributed and the campaign has now ended. Support information and contacts are available below. You can also contact us at equality@ggc.scot.nhs.uk for further information on NHSGGC’s work in this area and access to additional resources.

Local support

Some people may be having a particularly tough time and may disclose to you that they have experienced hate crime on the grounds of their LGBTQ+ identity.  It’s important that you know there are supports in place for people to report this type of crime and that it can be reported easily.  More information on reporting a hate crime is available from the Police Scotland website.

You may be approached by colleagues who discloses they are experiencing discrimination in the workplace from colleagues or service users and would like support to deal with it.  Our HR Department is on stand-by to support any employee who feels they are being victimised or bullied because of their identity.  More information is available on the HR Support and Advice Unit page.

NHSGGC has supported the development of Staff Forums representing the voice of our BME, Disabled and LGBTQ+ staff.  Please support the Forum membership by signposting anyone interested in joining.  More information is available on our Staff Forums page.

Shqip (Albanian)

Ne mund të përkthejmë çdo informacion tonë në gjuhën e zgjedhjes suaj. Thjesht pyesni një anëtar të stafit ose na kontaktoni në numrin e telefonit të dhënë në letrën ose informacionin që keni marrë. Mund të na telefononi duke përdorur shërbimin telefonik.

Si të telefononi shërbimet tona duke përdorur një përkthyes

አማርኛ (Amharic)

ማንኛውንም መረጃ ወደ እርስዎ የመረጡት ቋንቋ መተርጎም እንችላለን። የሰራተኛ አባልን ብቻ ይጠይቁ ወይም በተቀበሉት ደብዳቤ ወይም መረጃ ላይ በተጠቀሰው ስልክ ቁጥር ያግኙን። የስልክ አስተርጓሚ አገልግሎታችንን በመጠቀም ሊደውሉልን ይችላሉ።

አስተርጓሚ በመጠቀም ወደ አገልግሎታችን እንዴት እንደሚደውሉ

العربية (Arabic)

يمكننا ترجمة أي من معلوماتنا إلى اللغة التي اخترتها. ما عليك سوى سؤال أحد أعضاء فريق العمل أو الاتصال بنا على رقم الهاتف المذكور في الرسالة أو المعلومات التي تلقيتها. يمكنك الاتصال بنا باستخدام خدمة الترجمة الهاتفية لدينا

كيفية إجراء مكالمة إلى خدماتنا باستخدام مترجم

বাংলা – Bengali

আমরা আমাদের যেকোনো তথ্য আপনার পছন্দের ভাষায় অনুবাদ করতে পারি। শুধুমাত্র কর্মীদের একজন সদস্যের সাথে যোগাযোগ করুন অথবা আপনার প্রাপ্ত চিঠি বা তথ্যে প্রদত্ত টেলিফোন নম্বরে আমাদের সাথে যোগাযোগ করুন। আপনি আমাদের টেলিফোন দোভাষী পরিষেবা ব্যবহার করে আমাদের সাথে যোগাযোগ করতে পারেন।

দোভাষীর সাহায্যে আমাদের পরিষেবাগুলিতে কীভাবে কল করবেন

Български (Bulgarian)

Можем да преведем цялата Ваша информация на езика, който предпочитате. Попитайте член от медицинския екип или се свържете с нас на телефона, посочен в писмото или листовката с информация, които сте получили. Можете да се обадите по телефона като се възползвате от услугата от преводач по телефона, която предлагаме.

Как да се свържете с нас по телефона чрез преводач

繁體中文 (Cantonese/Traditional Chinese)

我們可以將我們的任何資訊翻譯成您所選擇的語言。您只需向我們的工作人員查詢,或致電您在信件或資訊中看到的電話號碼以便聯絡我們。您也可以使用我們的電話傳譯服務致電給我們。

如何使用傳譯員來致電我們的服務

Cesky (Czech)

Veškeré naše informace můžeme přeložit do vámi zvoleného jazyka. Stačí požádat zaměstnance nebo nás kontaktovat na telefonním čísle uvedeném v dopise nebo informacích, které jste obdrželi. Můžete nám zavolat a využít naši službu telefonického tlumočení.

Jak zavolat na naše služby s podporou tlumočníka

دری (Dari)

چگونه با استفاده از ترجمان با خدمات خود تماس بگیریم ما می توانیم هر یک از معلومات خود را به زبان که شما انتخاب کردید ترجمه کنیم. فقط از یکی از کارکنان بپرسید یا با شماره تلیفون ارائه شده در نامه یا معلومات که دریافت کرده اید با ما تماس بگیرید. می توانید با استفاده از خدمات ترجمه تلیفونی ما با ما تماس بگیرید.

چگونه با استفاده از ترجمان با خدمات خود تماس بگیریم

English

We can translate any of our information into your chosen language. Just ask a member of staff or contact us on the telephone number provided on the letter or information you have received. You can call us using our telephone interpreting service.

Staff can request information in alternative languages and formats via the Clear to All web page.

برای ساخت (Farsi)

ما می‌توانیم هر کدام از اطلاعات مان را به زبان مورد نظرتان ترجمه کنیم. کافی است با یکی از کارکنان صحبت کنید یا با شماره تلفنی که در نامه یا اطلاعات ارائه‌شده ذکر شده است تماس بگیرید. همچنین می‌توانید از خدمات ترجمه تلفنی ما برای تماس استفاده کنید.م

چگونه با استفاده از مترجم با ما تماس بگیرید.

Français (French)

Nous pouvons également traduire l’ensemble de nos informations dans la langue de votre choix. Il vous suffit de demander à un membre du personnel ou de nous contacter par téléphone au numéro indiqué sur la lettre ou l’information que vous avez reçue. Vous pouvez aussi nous appeler grâce à notre service d’interprétation par téléphone.

Comment appeler nos services avec un interprète

ქართული – Georgian

ჩვენ შეგვიძლია, გითარგმნოთ ჩვენი ნებისმიერი სახის ინფორმაცია თქვენ მიერ არჩეულ ენაზე. ამისთვის სთხოვეთ ჩვენს მომსახურე პერსონალს ან დაგვიკავშირდით ტელეფონის ნომერზე, რომელიც თან ახლავს თქვენთან გამოგზავნილ წერილს ან ინფორმაციას. თქვენ შეგიძლიათ, დაგვირეკოთ ჩვენი სატელეფონო თარჯიმნის მომსახურების გამოყენებით.

როგორ დავრეკოთ ჩვენს სერვისებზე თარჯიმნის დახმარებით

Ελληνικά (Greek)

Μπορούμε να μεταφράσουμε οποιαδήποτε από τις πληροφορίες μας στη γλώσσα της επιλογής σας. Απλώς ρωτήστε ένα μέλος του προσωπικού ή επικοινωνήστε μαζί μας στον αριθμό τηλεφώνου που παρέχεται στην επιστολή ή στις πληροφορίες που έχετε λάβει. Μπορείτε να μας καλέσετε χρησιμοποιώντας την υπηρεσία τηλεφωνικής διερμηνείας.

Πώς να καλέσετε τις υπηρεσίες μας χρησιμοποιώντας διερμηνέα

हिंदी (Hindi)

हम अपनी किसी भी जानकारी का अनुवाद आपकी चुनी हुई भाषा में कर सकते हैं। बस स्टाफ के किसी सदस्य से अनुरोध करें या पत्र या आपको प्राप्त हुई जानकारी पर दिए गए टेलीफोन नंबर पर हमसे संपर्क करें। आप हमारी टेलीफोन अनुवाद सेवा का उपयोग करके हमें कॉल कर सकते हैं।

एक दुभाषिया (इंटरप्रेटर) का उपयोग करके हमारी सेवाओं के लिए कॉल कैसे करें

Maygar (Hungarian)

Bármely információnk lefordítható az Ön által kiválasztott nyelvre. Csupán kérje meg az egyik munkatársunkat vagy lépjen velünk kapcsolatba a levélben megadott telefonszámon vagy a kapott információ alapján. A híváshoz igénybe veheti telefonos tolmácsszolgálatunkat.

Hogyan léphet kapcsolatba velünk tolmács segítségével

Italiano (Italian)

Possiamo tradurre qualsiasi informazione nella lingua da te scelta. Basta chiedere a un membro dello staff o contattarci al numero di telefono indicato sulla lettera o sulle informazioni che hai ricevuto. Puoi chiamarci utilizzando il nostro servizio di interpretariato telefonico.

Come effettuare una chiamata ai nostri servizi utilizzando un interprete

Krio

Wi kin translat eni ɔf wɛ infɔmɛshɔn intɔ ani lɛŋgwij wae yɔu chɔs. Jɔs ask wan mɛmba ɔf di staf ɔr kɔntakt wi na di tɛlɛfɔn nɔmbɔ wae dem don prɔvaid na di lɛta ɔr infɔmɛshɔn wae yɔu dɔn rɛsiv. Yɔu kin kɔl wi wae yɔu go usɛ wɛ tɛlɛfɔn intɛrprɛtin sɛrvɪs.

Hɔw fɔ mek wan kɔl na wɛ savis wae yɔu go usɛ intɛrprɛta

کوردی (Kurdish)

دەتوانین هەر زانیاریەکمان وەربگێڕین بۆ زمانی هەڵبژاردەی تۆ. بەتەنها داوا بکە لەئەندامێکی ستاف یاخود پەیوەندیمان پێوەبکە بەو ژمارە تەلەفۆنەی کەلەسەر نامەکەیە یاخود لەسەر ئەو زانیاریەیە کە تۆ بەدەستت گەشتوە. دەتوانیت تەلەفۆنمان بۆ بکەیت لەڕێی بەکارهێنانی خزمەتگوزاری وەرگێڕانی سەر تەلەفۆنمان.

چۆن تەلەفۆن دەکەیت بۆ خزمەتگوزاریەکەمان لەڕێی بەکارهێنانی وەرگێڕێکەوە

Latvian ( Latviešu)

Mēs varam tulkot jebkuru mūsu informāciju jūsu izvēlētajā valodā. Vienkārši jautājiet darbiniekam vai sazinieties ar mums pa tālruņa numuru, kas norādīts uz saņemtās vēstules vai informācijas. Jūs varat piezvanīt mums, izmantojot tulkošanas pa tālruni pakalpojumu.

Kā piezvanīt mūsu dienestiem, izmantojot tulka pakalpojumus

Lingala – Lingála

Tokoki kobongola ba nsango na biso nyonso oyo tozali na yango na monoko oyo oponi. Tuna kaka mosali moko to benga biso na nimero ya telefone oyo epesami na mokanda to na sango oyo ozwi. Tosengi yo ozala na bonsomi ya kobenga biso na lisalisi ya interprete na biso na telefone.

Ndenge nini ya kobenga na ba services na biso mpe kosalela interprete

lietuvių – Lithuanian

Mes galime išversti bet kokią informaciją į jūsų pasirinktą kalbą. Tiesiog teiraukitės darbuotojo arba susisiekite su mumis telefono numeriu, nurodytu laiške ar gautoje informacijoje. Galite mums paskambinti naudodamiesi vertimo žodžiu paslauga telefonu.

Kaip paskambinti į mūsų paslaugas naudojant vertėją

简体中文 (Mandarin)

我们可以将任何信息翻译成您选择的语言。您只需询问我们的工作人员,或拨打您收到的信件或信息上提供的电话号码联系我们。您可以使用我们的电话口译服务与我们联系。

如何通过口译员拨打我们的服务电话

Afaan Oromoo (Oromo)

Odeeffannoo keessan kamiyyuu afaan filattaniin hiikuu dandeenya. Hojjetaa miseensaa ta’e gaafachuudhaan ykn lakkoofsa bilbilaa xalayaa ykn odeeffannoo isin qaqqabe irratti kennameen nu qunnamaa. Tajaajila hiikkaa bilbilaa keenya fayyadamuun nuu bilbiluu dandeessu.

Turjumaana fayyadamuudhaan akkamitti gara tajaajila keenyaatti bilbiluu akka dandeenyu

پښتو (Pashto)

موږ کولی شو خپل هر ډول معلومات ستاسو په غوره شوې ژبه وژباړو. یوازې د کارمندانو څخه پوښتنه وکړئ یا زموږ سره په هغه ټلیفون شمیره اړیکه ونیسئ چې په لیک یا معلوماتو کې ورکړل شوي ده چې تاسو ترلاسه کړي ده. تاسو کولی شئ زموږ د ټلیفون ژباړې خدماتو په کارولو سره موږ ته زنګ ووهئ.

څنګه د ژباړونکي په کارولو سره موږ خپل خدماتو ته زنګ ووهو.

Polski (Polish)

Oferujemy możliwość przetłumaczenia wszelkich udostępnianych przez nas informacji na wybrany przez Ciebie język. Wystarczy, że poprosisz o to jednego z naszych pracowników lub skontaktujesz się z nami pod numerem telefonu podanym na otrzymanym liście lub innym dokumencie. Możesz do nas zadzwonić, korzystając z naszej usługi tłumaczenia telefonicznego.

W jaki sposób nawiązać połączenie telefoniczne, aby skontaktować się z naszymi usługami korzystając z pomocy tłumacza ustnego

Português (Portuguese)

Podemos traduzir qualquer uma das nossas informações para a língua que desejar. Para tal, basta perguntar a um membro da equipa ou contactar-nos através do número de telefone indicado na carta ou na informação que recebeu. Pode também contactar-nos através do nosso serviço de interpretação telefónica.

Como telefonar para os nossos serviços utilizando um intérprete

ਪੰਜਾਬੀ (Punjabi)

ਅਸੀਂ ਤੁਹਾਡੀ ਚੁਣੀ ਹੋਈ ਭਾਸ਼ਾ ਵਿੱਚ ਆਪਣੀ ਕਿਸੇ ਵੀ ਜਾਣਕਾਰੀ ਦਾ ਅਨੁਵਾਦ ਕਰ ਸਕਦੇ ਹਾਂ। ਬਸ ਸਟਾਫ ਦੇ ਕਿਸੇ ਮੈਂਬਰ ਨੂੰ ਪੁੱਛੋ ਜਾਂ ਤੁਹਾਨੂੰ ਪ੍ਰਾਪਤ ਹੋਈ ਚਿੱਠੀ ਜਾਂ ਜਾਣਕਾਰੀ ‘ਤੇ ਦਿੱਤੇ ਗਏ ਟੈਲੀਫ਼ੋਨ ਨੰਬਰ ‘ਤੇ ਸਾਡੇ ਨਾਲ ਸੰਪਰਕ ਕਰੋ। ਤੁਸੀਂ ਸਾਡੇ ਟੈਲੀਫ਼ੋਨ ਅਨੁਵਾਦ ਸੇਵਾ ਦੀ ਵਰਤੋਂ ਕਰਕੇ ਸਾਨੂੰ ਕਾਲ ਕਰ ਸਕਦੇ ਹੋ।

ਇਕ ਅਨੁਵਾਦਕ (ਇੰਟਰਪ੍ਰੇਟਰ) ਦੀ ਮਦਦ ਨਾਲ ਸਾਡੀ ਸੇਵਾ ਨੂੰ ਕਾਲ ਕਿਵੇਂ ਕਰਨੀ ਹੈ

Română (Romanian)

Putem traduce oricare dintre informațiile noastre în limba aleasă de dvs. Trebuie doar să întrebați un membru al personalului sau să ne contactați la numărul de telefon indicat pe scrisoarea sau informațiile pe care le-ați primit. Ne puteți suna folosind serviciul nostru de interpretariat telefonic.

Cum să efectuați un apel către serviciile noastre folosind un interpret

Русский (Russian)

Мы можем перевести любую информацию на ваш выбранный язык. Просто обратитесь к сотруднику или свяжитесь с нами по телефону, указанному в письме или предоставленных материалах. Вы также можете позвонить нам, используя нашу услугу телефонного перевода.


Как позвонить в наши службы с помощью переводчика

සිංහල – Sinhalese

ඔබ විසින් තෝරාගනු ලබන භාෂාවකින් අපගේ ඕනෑම තොරතුරක් ඔබට පරිවර්තනය කිරීමේ හැතියාව ඇත. අපගේ නිලධාරියෙකුගෙන් විමසීම මගින් හෝ අදාළ ලිපියේ හෝ ඔබට ලැබී ඇති තොරතුර හි දක්වා ඇති දුරකථන අංකය මගින් අපගේ භාෂණ පරිවර්තන සේවාව ඔස්සේ අප ඇමතීමේ හැකියාව පවතියි.


භාෂණ පරිවර්තකවරයෙකු භාවිතා කරමින් අප සේවාව හා සම්බන්ධවන්නේ කෙසේ ද 

Slovensky (Slovakian)

Všetky naše informácie môžeme preložiť do vami zvoleného jazyka. Stačí požiadať zamestnanca alebo nás kontaktovať na telefónnom čísle uvedenom v liste alebo informáciách, ktoré ste dostali. Môžete nám zavolať prostredníctvom našej služby telefonického tlmočenia.


Ako zavolať na naše služby s pomocou tlmočníka

Soomaali (Somali)

Waxaan turjumi karnaa mid kasta oo ka mid ah macluumaadkaaga luqadda aad dooratay. Kaliya weydii xubin ka mid ah shaqaalaha ama nagala soo xiriir lambarka taleefanka ee ku yaal warqadda ama macluumaadka aad heshay. Waxaad nagala soo wici kartaa adiga oo isticmaalaya adeegayaga turjumaada telefoonka.


Sida loo waco adeegyadeena adigoo adeegsanayna turjumaan

Español (Spanish)

Podemos traducir cualquier información a su idioma preferido. Pregúntale a un miembro del personal o póngase en contacto con nosotros en el número de teléfono que figura en la carta o en la información que ha recibido. Nos puede contactar a través de nuestro servicio de interpretación telefónica.


Cómo hacer una llamada a nuestros servicios con un intérprete

Kiswahili (Swahili)

Tunaweza kutafsiri taarifa zetu zozote katika lugha uliyochagua. Uliza tu mfanyikazi au wasiliana nasi kwa nambari ya simu iliyotolewa kwenye barua au habari uliyopokea. Unaweza kutupigia simu kwa kutumia huduma yetu ya ukalimani ya simu.


Jinsi ya kupiga simu kwa huduma zetu kwa kutumia mkalimani

தமிழ் (Tamil)

எங்களின் எந்தத் தகவலையும் நீங்கள் தேர்ந்தெடுத்த மொழியில் மொழிபெயர்க்கலாம். ஊழியர் ஒருவரிடம் கேளுங்கள் அல்லது நீங்கள் பெற்ற கடிதம் அல்லது தகவலில் வழங்கப்பட்ட தொலைபேசி எண்ணில் எங்களைத் தொடர்பு கொள்ளுங்கள். எங்கள் தொலைபேசி மொழியாக்க சேவையைப் பயன்படுத்தி நீங்கள் எங்களை அழைக்கலாம்.


மொழிபெயர்ப்பாளரைப் பயன்படுத்தி எங்கள் சேவைகளுக்கு எப்படி அழைப்பது

ትግርኛ (Tigrinya)

ዝኾነ ሓበሬታና ናብቲ ዝመረጽኩሞ ቋንቋ ክንትርጉሞ ንኽእል ኢና። ንሓደ ኣባል ሰራሕተኛ ጥራይ ሕተት ወይ በቲ ኣብቲ ዝረኸብካዮ ደብዳበ ወይ ሓበሬታ ብዝተዋህበ ቁጽሪ ተሌፎን ርኸበና። ናይ ቴሌፎን ተርጓሚ ኣገልግሎትና ተጠቒምኩም ክትድውሉልና ትኽእሉ ኢኹም።


ከመይ ጌርና ናብ ኣገልግሎትና ተርጓሚ ተጠቂምና ክንድዉል ንኽእል

Türkçe (Turkish)

Herhangi bir bilgimizi seçtiğiniz dile çevirebiliriz. Sadece bir personelden yardım isteyin veya size verilen mektupta ya da bilgilendirme belgelerinde yer alan telefon numarasından bizimle iletişime geçin. Telefon tercüme hizmetimizi kullanarak bizi arayabilirsiniz.


Bir tercüman kullanarak hizmetlerimizi arama yapma yöntemi 

Українська (Ukrainian)

Ми можемо перекласти будь-яку нашу інформацію на вибрану вами мову. Просто попросіть нашого співробітника або зв’яжіться з нами за номером телефону, вказаним на листі або в отриманій вами інформації. Ви можете зателефонувати нам, скориставшись послугою телефонного перекладу.


Як зателефонувати до наших служб за допомогою перекладача 

اردو – Urdu

ہم آپ کی منتخب کردہ زبان میں اپنی کسی بھی معلومات کا ترجمہ کر سکتے ہیں۔ بس عملے کے کسی رکن سے درخواست کریں یا آپ کو موصول ہونے والے خط یا معلومات پر فراہم کردہ ٹیلیفون نمبر پر ہم سے رابطہ کریں۔ آپ ہماری ٹیلیفون ترجمانی سروس کا استعمال کرتے ہوئے ہمیں کال کر سکتے ہیں۔

ایک مترجم کا استعمال کرکے ہماری خدمات پر کال کیسے کریں۔

tiếng Việt (Vietnamese)

Chúng tôi có thể dịch bất kỳ thông tin nào của chúng tôi sang ngôn ngữ bạn đã chọn. Chỉ cần hỏi nhân viên hoặc liên hệ với chúng tôi theo số điện thoại được cung cấp trong thư hoặc thông tin bạn đã nhận được. Bạn có thể gọi cho chúng tôi bằng dịch vụ thông dịch qua điện thoại của chúng tôi.


Cách thực hiện cuộc gọi đến các dịch vụ của chúng tôi bằng thông dịch viên 

Yorùbá (Yoruba)

A lè túmọ̀ èyíkéyìí nínú àwọn ìsọfúnni wa sí èdè tí o bá yàn. Kàn béèrè lọ́wọ́ òṣìṣẹ́ kan tàbí kí o kàn sí wa lóríi nọ́ḿbà ẹ̀rọ ìbánisọ̀rọ̀ tí ó wà nínú lẹ́tà tàbí ìsọfúnni tí o ti gbà. O lè pè wá nípasẹ̀ lílo iṣẹ́ ìtúmọ̀ èdè orí ẹ̀rọ ìbánisọ̀rọ̀ wa.


Bí o ṣe lè pè sí àwọn iṣẹ́ wa nípasẹ̀ lílo atúmọ̀ èdè

You can download pdf copies of the Control it plus information booklet and Session Information leaflet. These resources are also available in other community languages.