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Your health

Welcome to the NHS Greater Glasgow and Clyde (NHSGGC) care homes page. There are currently 183 registered care homes providing specialist care for adults and older people, people living with learning and physical disability, neurological illness, mental health conditions and brain injury.

There are approximately 7,000 people residing in care homes with around 15,000 staff supporting the delivery of care. Care homes are supported by their local Health and Social Care Partnership (HSCP) teams who provide a range of different services.

Webpage feedback

We welcome your feedback on the NHSGGC care home webpages.

Partners

Care Home Collaborative (CHC)

The Care Home Collaborative works in partnership with all care homes across NHSGGC. We learn from and work with care home teams and their communities to help residents live their lives according to what matters to them.

Health and Social Care Partnerships (HSCPs)

HSCP teams provide a range of services to support care homes.

To learn more, please select your local area

Care Home Assurance

Care Home Assurance visits provide an opportunity for partnership working and shared learning between care homes and HSCP teams. These visits identify areas of good practice as well as what could be better. Care homes are supported to have ownership of changes required and can work in collaboration with the HSCPs and the CHC to achieve changes.

Care Home Assurance Tool (CHAT)

Winter Vaccinations

Flu and Covid vaccinations are available for all residents in care homes, carers, frontline Health and Social Care Staff which includes those working in Care Homes and in Care at Home Services. Every year we offer flu and the vaccine changes with the strains that are present so that we are all given the most protection possible. Even if you have had your primary course of the Covid Vaccine it is really important that you take up the offer of a Booster as Covid is a virus which changes and therefore the Covid Vaccine offered as a Booster is the most up to date for the variant that is circulating.

Both Vaccines protect against severe illness and reduce hospital admissions. By receiving your vaccinations you not only protect yourselves but your friends, family and those who are most vulnerable especially those we care for. By being vaccinated we also protect the demand on our NHS and Social Care Services.

If you are a resident in a Care Home then the Vaccination Team will come to vaccinate you in your residence and will also be able to vaccinate staff. If as a member of staff you are not at work on the day they visit it is still possible to receive your vaccine by attending our mobile bus and Community Clinics.

NHSGGC website has a list of all our clinics and mobile bus drop-ins: NHSGGC – Autumn Winter Vaccination Programme 2023/24

For information on the Winter Vaccine Programme please visit: Winter vaccines | NHS inform

Leaflets and information is available in alternative formats or other languages: Winter vaccines leaflets | NHS inform

If you are over 75 years or have a Weakened Immune System (WIS) and live in the community then you will receive a letter with an appointment. NHSGGC website has a list of all our clinics and mobile bus drop-ins: NHSGGC – Autumn Winter Vaccination Programme 2023/24

If you cannot attend the appointment allocated on the letter. You can change this via the NHS Inform Booking portal Login – Customer Service (nhs.scot) or by calling the National Contact Centre on 0800 030 8013. You can attend any community clinic where you work or live whatever is easiest. Flu is also available at Community Pharmacies across NHS GGC for those who are over 75, those with a weakened immune system (WIS) and Health and Social Care Staff including those working in Nursing Homes and Care at Home Services.

Useful links A-Z

Are you looking to increase your physical activity levels but unsure where to start?

There are lots of people just like you who are now leading more active lives and feeling the benefits. This is thanks to the physical activity initiatives and classes we offer across Greater Glasgow and Clyde.

With a range of classes and activities taking place in your local community, there has never been a better time to become active. Simply call 0141 232 1860 or browse this website and we’ll help you chose the best option for you. Alternatively, you can speak to your health professional to explore which option might best meet your needs.

What counts as physical activity? 

Physical activity is simply any kind of activity or movement that we do in our day-to-day lives. It includes a whole range of activities from structured sport and exercise programmes, to dance, housework, gardening and things like walking around the shops. You don’t need to run a marathon or be a sports star to get the benefits of an active lifestyle; any activity which makes you breathe a bit faster, feel a bit warmer and raises your heart rate can help you to lead a healthier and happier life.

Why should I be active?

Being physically active is one of the most important things you can do for your health and wellbeing.  Even if you’ve not thought of getting active before, there are lots of reasons why you should get actve now:

  • It can be fun!
  • It helps you manage stress and gives you the feel good factor
  • It can help you maintain your independence, keep your mind active and improve your social life
  • It prevents and manages a range of medical conditions and diseases
  • It can help you live a longer & healthier life
  • It improves your quality of sleep
  • It can help you maintain a healthy weight
  • You can learn new skills
  • It can give you more energy

Most people are more likely to stay active, if they choose activities they enjoy and that fits easily into their lifestyle. We have a range of options for you to choose from which can support you in becoming more active.

This popular video “23 and 1/2 hours” by Dr Mike Evans, with over 5 million views on YouTube, talks about the many benefits of being more active in an engaging and informative way:

Your aim is to:
  • Build up to being active for 150 minutes spread across the week (for example 30minutes on 5 days of the week) but remember something is better than nothing.  Try to be active daily, start small and build up gradually – just 10 minutes at a time provides benefits.
  • Try to move more often and break up the time that you spend sitting down when you can.
  • Take part in activities which make your muscles, joints and bones strong twice per week.  This could be anything which uses your body weight, added weights or resistance, e.g. yoga, carrying groceries, gardening or exercising with weights
Success Stories

Some inspirational stories from people who have participated in our physical activity and weight management programmes.

Physical Activity

Eileen’s story
Chris’s story

Weight Management

Derek’s story
John’s story

What are my options?

Live Active – if you need one-to-one support to become more active

If you’re not currently being active, unsure where to begin and would like support getting started, then Live Active is for you!  

Please take a look at the following clip which shows you what Live Active is all about. You can also read testimonials from other Live Active service users.

What some of our some of our service users have said about Live Active

Janet Fitzpatrick, age 55 – Clydebank

“I started Live Active in October 2018 and my life has changed for the better. I would never have tried a gym or classes if it wasn’t for the help and support I got. It started with Diane’s supervised gym sessions and I attended her Vitality classes, now I have build my confidence to try things like hips, bums and tums and Aqua Aerobics.  My main focus was to improve on my diabetes and lose weight. I have managed to control my diabetes better and dropped 2 dress sizes and feeling much healthier and mentally better too. Not to mention  doing simple daily tasks like taking the stairs is much easier for me.

I would recommend Live Active for people looking for that extra support to get started.”


Hugh McMullen, age 71 – Bishopbriggs

“My Live Active Referral helped me to increase my confidence after my knee replacement. The supervised gym sessions provided great company, a friendly atmosphere, and complimented my physiotherapy exercises perfectly.”


Betty, 56 – Kelvin Hall

“I had put on 5 stone since the death of my daughter and ended up with low mood and anxiety. I felt I had to do something about it so my doctor referred me.  There have been great benefits… a few examples are I am healthier and more mobile.  I feel part of a group when in the classes – this has been a big benefit in my confidence growing I am not as anxious anymore.  I have also lost nearly 6 stone.  Fitness is now a way of life for me and I can’t imagine not doing it now. I can’t believe I came from coach potato to going to the gym 3-4 times a week – my only regret is that I didn’t start sooner!”

Vanessa Collingridge

Through the support of our highly trained and qualified Live Active Advisors, we’ll help you build the confidence you need to make positive lifestyle changes. We’ll work with you to develop a support package, provide you with one-to-one catch-ups, supported activity sessions and encourage you to set goals, which will leave you feeling great and ensure you’re getting the most out of life. 

Please Note – A referral from your health professional is required for you to attend Live Active. This is necessary as it gives the Live Active Advisors all the information that they need to best support you. The referral form will be sent to a Live Active Advisor at the Leisure Centre you wish to attend. Live Active operates within the main Leisure Centres across Greater Glasgow and Clyde. 

Live Active Support

Once your referral is made you will be assigned a dedicated Live Active Advisor who is there every step of the way to help and support you to become more active. The Live Active Advisor will receive your referral from the health professional, and they will give you a call to book in your first appointment. The first appointment will last about an hour and is a great opportunity to meet your Live Active Advisor and have a chat about what you would like to do. You will work together to agree an achievable goal and a plan to help you succeed. Your Advisor will also show you around the centre, so you know where everything is and make sure you have everything you need to get started. 

Whether it’s increasing physical activity, healthy eating/weight loss or simply living a more positive lifestyle, our Live Active advisors are with you every step of the way. During the Live Active programme, you’ll be given access to various activities such as Vitality classes, supervised gym sessions, swimming, health walks and many more (fees apply for some supported activities). 

The Live Active team will be in touch regularly for up to 12months (either by face-to-face catch ups or over the phone) to see how you are getting on. The advisors also provide supervised activity sessions* in the gym during the week so that you know they are there on hand if you need them with your gym programme. 

If your health professional has already referred you and you haven’t heard anything within 2 weeks then please call 0141 232 1860 and select Live Active to book in for your first appointment.  

Cost

The one-to-one support from the Live Active Advisor is free. You will have to pay for the additional activities you choose to take part in. Costs vary and your advisor can give you more details about these.  

What’s next

If you would like to take part in Live Active, then please speak to your health professional who will complete a referral form on your behalf and make the arrangements to book you in for you free consultation. 

Or if you have already been referred but still waiting to hear from the Live Active team please call 0141 232 1860 and select the Live Active option to speak to an Advisor who will be able to book you in for your first appointment. 

Data collection and privacy 

The data collected is done so in line with our privacy notice for patients. Please read our data protection and privacy information in full before signing a referral form. The privacy notice sets out the legal basis for processing this data, how long we will keep your data for, how we protect your personal information, and your rights in relation to the personal data that we hold on you.

For more information about Live Active within your local area please visit your Local Authority website:

Glasgow Life

East Dunbartonshire Leisure Trust

West Dunbartonshire Leisure Trust

East Renfrewshire Culture and Leisure

Renfrewshire Leisure Trust

Inverclyde Leisure

Vitality Exercise Classes – Ideal for those with medical conditions

Vitality exercise classes are specially designed for people living with a range of medical conditions, such as; Parkinson’s disease, MS, Stroke, Cardiac Conditions, Osteoporosis, Cognitive impairments and COPD.  Vitality is also ideal for those of you who have a fear of falling or find your strength and balance is starting to impact on your daily lives. 

Our supportive instructors will improve your confidence to join in, get active and lead a fuller, more independent life.  

Please take a look at the following clip which shows you what Vitality exercise classes are all about.

We will help you choose a Vitality class that best suits your needs, making sure you are safe, comfortable and above all else having fun. Before you know it, you’ll be joining in, having a laugh and really feeling the difference. 

There are over one hundred classes per week in various Leisure Centres and Community Centres throughout Greater Glasgow and Clyde and classes last for approximately 60 minutes. 

Cost

Costs varies depending on Local Authority – when you call 0141 232 1860 they will be able to inform you of the exact costs.    

Where and when?

If you would like to find a Vitality Class near you all you need to do is call 0141 232 1860 and select the Vitality option or click the button below to find your nearest class:   

What’s next?

If you would like to come along to a Vitality Class all you need to do is call 0141 232 1860 and select the Vitality option. Here they will be able to advise you to which class is best, inform you of the days and times of when they are on and book you in (if need be) for your first session.  

All we ask is that you attend your first class 10-15 minutes before it starts so you can meet the instructor and discuss your specific needs. 

For more information about Vitality within your local area please visit our Local Authority website: 

Glasgow Life

East Dunbartonshire Leisure Trust

West Dunbartonshire Leisure Trust

East Renfrewshire Culture and Leisure

Renfrewshire Leisure Trust

Inverclyde Leisure

Health Walks

Everyone can take part in our walks. They’re easy, you don’t need fancy equipment and they won’t cost you a penny. 

Health walks are a great way of meeting people whilst getting out and taking in the sights of your local parks and gardens. They’re fun and a great first step to becoming more active. Our trained Walk leaders are on hand to make sure you go at a pace you are comfortable with.

Walks usually last up to 1 hour and with over 75 walks taking place each week there’s bound to be one to suit you. 

Take the first steps to becoming more active!  

Please take a look at the following clip which shows you what our health walks are all about

What’s next

There’s no need to book a place, simply call 0141 232 1860 and select the Walking option to find out more about your nearest walk.

OR

You can also visit your Local Authority or partner organisation website to find out more about health walks in your area:

Glasgow Life –  Good Move Walking

East Dunbartonshire Leisure Trust  

West Dunbartonshire

East Renfrewshire Culture and Leisure

Renfrewshire Leisure Trust

Inverclyde

General Physical Activity Opportunities

In addition to our NHS activities mentioned above, our six Local Authority partners have a range of general physical activity opportunities available such as gym facilities, swimming and a range of exercise classes.  There’s literally something for everyone. 

Cost

Costs vary depending on activity and local authority area.  For more information please just call 0141 232 1860 and select General Physical Activity Opportunities.  

What’s next

If you would like to know what other activities are on in your local area either click on the relevant local authority area below which will take you to their website or call 0141 232 1860 and select General Physical Activity Opportunities to have a chat with someone. 

You can also find out more about local physical activity opportunities by visiting your Local Authority website:

Glasgow Life

East Dunbartonshire Leisure Trust

West Dunbartonshire Leisure Trust

East Renfrewshire Culture and Leisure

Renfrewshire Leisure Trust

Inverclyde Leisure

Maintaining a healthy weight or losing some weight has real health benefits. Losing just 5kg (11 lbs) could lower your blood pressure and cholesterol levels and may improve your mobility and reduce aches and pains!

There has been a significant increase in travelling over the last decade or so with many of us travelling to more far flung destinations. As a result there has been an increase in preventable travel related illness.

If you’re visiting friends or family, backpacking on your gap year or heading off on a family holiday, you may require a Travel Health Assessment and also vaccinations to keep you safe. Many vaccinations are available for free on the NHS.

GP’s previously delivered travel health vaccines however, this service is now provided by your health board. To get the care and advice you need it is important that you seek an appointment in plenty of time before you travel.

We advise you to contact our services at least 8 weeks before your travel date.

Making an appointment

NHSGGC delivers its travel health services via two providers based on the area you live in. You can find services for your area below:

North East Glasgow, South Glasgow, Renfrewshire, East Renfrewshire, Inverclyde, West Dunbartonshire, East Dunbartonshire

This service provides travel health advice, risk assessment and vaccination:

North West Glasgow

For travel health advice, risk assessment and vaccination, you can book your appointment online via www.nhsvaccines.co.uk or contact the service by email or phone.

This service is only for those residing within the NHSGGC Health Board area. If you live in another NHS Board area you can find your local provider here: www.fitfortravel.nhs.uk

Attending your appointment

Please bring a note of your vaccination history with you to your appointment

If you are unable to provide this information at the time of your appointment it may cause a delay in you receiving any necessary vaccinations and you may have to return at a later date. If you have children attending with you, please bring the child’s red book or details of any vaccinations the child has received in school.

You must give a minimum of 48 hours notice of cancellation

If you have an appointment to receive your travel vaccinations and are no longer able to attend, it is important you tell us as early as possible. Late cancellation or not attending your appointment result in a cost to the NHS and denies others the opportunity to receive an NHS travel health appointment.

Covid Vaccination

We will not vaccinate you with Covid-19 unless this is a requirement for entry for a country you are travelling too. There are very low numbers of countries that require this now and information on the up to date list can be found on the Government website for the country you are travelling to.

A current list of countries that require Covid-19 vaccination for travel entry certification purposes can be found here: COVID-19 Vaccination Requirements.

If you require covid vaccination for entry and haven’t had your primary course, please get in touch with the contact centre on 0800 917 6115 who will arrange an appointment.

Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings:

Hajj and Umrah Pilgrimage

Routine Vaccines 

Before travelling to Hajj or Umrah it is recommended that you are up-to-date with routine vaccines for life in the UK, including:

  • diphtheriatetanus and polio
    • a minimum of 5 doses of a diphtheria, tetanus and polio-containing vaccine are needed in your lifetime to provide good long-term protection.
  • measles, mumps and rubella (MMR)
    • two doses of MMR vaccine are needed in your lifetime to protect you against all three viruses
  • seasonal flu (influenza) if you are eligible
    • see NHS inform and NHS UK for more information on the UK flu vaccine campaigns
  • MenACWY vaccine at least 10 days prior to travel as part of the Hajj/Umrah visa.

Before you Travel

Before booking travel, check the ‘Entry Requirements’ section of the Foreign Commonwealth and Development Office (FCDO) guidance for the latest rules you will need to comply with to enter the Kingdom of Saudi Arabia (KSA).

Travel Insurance

You should purchase comprehensive travel insurance before travelling:

  • make sure you tell your travel insurance company about any existing health conditions; if you don’t they may not cover you if you get sick
  • see the travel insurance page for more information

Before you Travel

Before booking travel, check the ‘Entry Requirements’ section of the Foreign Commonwealth and Development Office (FCDO) guidance for the latest rules you will need to comply with to enter the Kingdom of Saudi Arabia (KSA).

Travel Insurance

You should purchase comprehensive travel insurance before travelling:

  • make sure you tell your travel insurance company about any existing health conditions; if you don’t they may not cover you if you get sick
  • see the travel insurance page for more information

Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings:

Further Information

The way vaccination is delivered has changed. The new GP contract means that GP’s no longer deliver any vaccinations (both children and adults) and the responsibility for this has transferred to health boards.

Childhood Vaccinations

Our childhood teams deliver all our vaccinations to children 0-6, primary and secondary school children. This covers the age range of 0-18 years. Babies and children age 0-6 will be appointed and you as parent or carer will receive an appointment through the post to attend your local community clinic for your child’s vaccination. The appointment letter will also provide you with a telephone number to reschedule your appointment if required.

Primary and Secondary school children will be vaccinated in school. Children will be provided with a consent form for you as a parent/carer to sign and the school will send information to you on the Vaccinations taking place. If your child is off sick on the day of vaccination the school’s team will ensure your child is vaccinated if consent is in place. To facilitate this the team will ensure they are included in the future vaccination programme. This may be within the next school term or following school year group depending on the vaccination being given.

If your child is home schooled and has missed out on any vaccinations and you with them to be vaccinated. Then please ask your GP Practice to refer you to the Child Vaccination Team for this. On receipt of the referral the team will be in touch with you to arrange this.

Vaccines for Young People – Q&A with NHS Scotland vaccinator and secondary school pupils (youtube.com)

Human papillomavirus (HPV) 

All young people in S1 will bring a consent form home from school for the HPV vaccine. Signing and returning will protect them against different cancers & genital warts in later life.

NHS Scotland is encouraging parents/carers and their young people to chat about the free vaccines offered, before signing and returning their consent forms to school.

For most young people, the vaccines offered in secondary school are the last routine vaccination they’ll receive.

For more information visit www.nhsinform.scot/chat-sign-protect

MenACWY/Diphtheria, tetanus and polio (DTP)

All young people in S3 will bring a consent form home from school for the MenACWY and Diphtheria, tetanus and polio (DTP) vaccines. Signing and returning will protect them against meningitis, polio & more.

NHS Scotland is encouraging parents/carers and their young people to chat about the free vaccines offered, before signing and returning their consent forms to school.

For most young people, the vaccines offered in secondary school are the last routine vaccination they’ll receive.

For more information visit www.nhsinform.scot/chat-sign-protect

Measles

There’s been an increase in reports of measles cases across the UK. It’s important to be aware of signs and symptoms:

  • Cold-like symptoms
  • Sore, red eyes that may be sensitive to light
  • A high temperature
  • A rash on the skin that usually first appears on the head/neck and then spreads to the rest of the body.

While there have been very few recent cases of measles in Scotland, there remains a risk of infection in those who have only received one dose, or no doses, of the measles, mumps and rubella (MMR) vaccine. Having two doses of the MMR vaccine is the best way to be fully protected against measles.

Measles can be very unpleasant and can affect people of any age if they have not been vaccinated. It can lead to serious complications such as pneumonia and inflammation of the brain (encephalitis).

The MMR vaccine protects against measles with the first dose offered to children between 12-13 months, and the second dose offered at 3 years 4 months. If it’s missed at these times, it can be given at any age. We are encouraging anyone who hasn’t had two doses of the free MMR vaccine, as well as parents and carers of children who have missed a dose, to visit the NHS Inform website to find out how to arrange an appointment in their local health board area.  

Further information on measles and the MMR vaccine can be found on NHS Inform: Measles | NHS inform and MMR against measles | NHS inform.

If your child is home schooled and has missed out on any vaccinations and you with them to be vaccinated. Then please ask your GP Practice to refer you to the Child Vaccination Team for this. On receipt of the referral the team will be in touch with you to arrange this.

Adult Vaccinations

Pneumococcal

The pneumococcal vaccine is the best way to help protect yourself against the diseases and conditions caused by pneumococcal bacteria. These conditions include: one of the most common types of meningitis, severe ear infections and pneumonia.

Those aged 65 or over or under 65 and have certain health conditions have a higher chance of becoming unwell with pneumococcal infection.

Therefore, we strongly encourage those eligible to take up the vaccination offer when it comes.

For more information about the pneumococcal vaccine and the diseases and conditions it protects against visit www.nhsinform.scot/pneumococcalvaccine

Shingles

From 1st September 2023 the following groups became eligible for a free Shingles vaccination in Scotland:

  • People aged 50 or over, about to start immunosuppressive therapy.
  • People aged 50 or over, with a severely weakened immune system.
  • People aged 71 – 79 who have not previously been vaccinated.
  • People aged 18 or over who have received a stem cell transplant.
  • People aged 18 or over who have had CAR-T therapy.
  • People who were aged 65 or 70 on 1st September.

If you’re unsure if you’re eligible, you can use the age eligibility calculator on www.nhsinform.scot/shingles to confirm.

In time, the offer will expand to those turning both 60 and 65 years old with the vaccine will be routinely offered to everyone aged 60 and over.

If you are currently aged 66 to 69 years, you won’t be eligible for the vaccine until you turn 70.
People aged 66 – 69 on 1st September 2023 became eligible for vaccination from 1st September after their 70th birthday.

Rationale

It is recognised that some people may be disappointed that they are not yet included in the age group to be offered a shingles vaccine this year.

When any vaccination programme is introduced or extended, recommendations are made about who will be offered the vaccine and when they will be invited to come forward. These decisions are based on a combination of factors including the risk of the disease and the effectiveness of the vaccine in different age groups.

This phased approach is based on the advice of the Joint Committee on Vaccination and Immunisation (JCVI) and to ensure that NHS Scotland can deliver the programme effectively alongside other immunisation programmes.

Why should I have the shingles vaccine?

Shingles can be very painful and is more common among older people. The older you are, the worse it can be. For some, the pain caused by shingles can last for many years.

Immunisation (vaccination) information in other languages and formats

I have turned 65yrs already or you are aged 66-69 years – Why am I not eligible for the vaccine this year?

If you turned 65 years before 31st August 2023 you will be called when you turn age 70 years.  As the lowering of the age range is a new development in the programme all Health Boards across Scotland follow the Guidance issued by the Joint Committee on Immunisation and decisions are based on a combination of factors including the risk of disease and the effectiveness of the vaccine in different age groups.

What vaccine will be offered?

From September 2023, the Shingrix vaccine will be used in Scotland.

You can view the vaccine ingredients in the Shingrix patient information leaflet.

How do I get the shingles vaccine?

You’ll be contacted by your local health board when you’re eligible to be immunised. You can get the vaccine at any time of the year.

Find out how to contact your health board regarding your vaccination appointment

Can the shingles vaccine be given at the same time as other vaccines?

Speak to a healthcare professional about getting other vaccines at the same time. They’ll advise what’s best for you.

What are the side effects of this vaccine?

Side effects are usually quite mild and don’t last very long.

Around the injection site you might experience:

  • Pain
  • Redness
  • Swelling.

You may also experience:

  • Muscle pain
  • Tiredness (fatigue)
  • Chills
  • A fever
  • A general unwell feeling
  • A headache
  • Nausea, vomiting or diarrhoea
  • Stomach pain.

Non-urgent advice

Contact your GP practice if you have side effects that last for more than a few days.

Pregnant Women

During pregnancy women are offered seasonal flu vaccine (Sept to March) together with Pertussis Vaccine at 16 weeks of pregnancy (Whooping Cough). This is delivered to all pregnant women through Maternity Services. If you think you may have missed this then please speak to your Midwife.

Mpox

More information on how you can catch Monkeypox and the symptoms of Monkeypox can be found on NHS Inform:

Mpox (monkeypox) | NHS inform 

Mpox Information (sandyford.scot)

All Other Vaccines

During Adult life sometimes we require other vaccines or repeated courses of vaccines if you have undergone or are about to undergo a transplant, chemotherapy or have been exposed to a blood borne virus or had a dog or human bite. These Vaccinations will be arranged via your Consultant or GP. You may also require a vaccine as you missed some vaccines during childhood. Your GP or Consultant will refer you for any vaccinations required. The Vaccination Service will arrange for the vaccines required and contact you with an appointment. We will do this on receipt of your referral. Those about to or undergoing treatment or who have been exposed to a blood borne virus will be prioritised over routine referrals. You do not need to do anything to receive your vaccination our contact centre will be in touch with an appointment.

To help people maintain contact with each other we offer Person Centred Virtual Visiting. This service helps patients to keep in touch with their relatives and friends using video calls. The technology is available on devices most people have, such as an Apple or Android mobile, laptop or computer. 

All wards have iPads specially set up to enable ‘virtual visits’ (video call). This allows patients to see and talk to the people who matter to them using NHS Near Me / Attend Anywhere.  

The NHSGGC Communication Support iPads have now been updated to include the recent changes to the telephone interpreting procedures.

The iPads are available across NHSGGC and contain a range of apps to help communicate with patients, including:

  •  ILClient App – providing quick access to our telephone interpreting service. Go to the Interpreting Service web page for full instructions and access codes
  •  Sign Video App –a BSL Online service available 24 hours a day, seven days a week. For use in an unplanned or emergency situation, during hospital stays, or to enable deaf patients to communicate with staff if waiting for a face to face interpreter to arrive. Go to the BSL Online web page to view a short instruction video
  • AVA App – providing a written caption of what you are saying in real time for the patient to read. For patients with a hearing loss who would normally lip-read and cannot because of the use of masks.

Click here to access a list of sites where you can access the Communication Support iPads.

Person Centred Virtual Visiting FAQs

How do I arrange a ‘virtual visit’ (video call)?

Please speak to ward staff to arrange a virtual visit.

A list of telephone numbers can be found for all wards and departments on the NHSGGC website

Please provide the following details:

  • Your family member/friends full name
  • Your phone number or email address. 

You will need to ensure you have a webcam and microphone on your device that you can use. Most devices already have this built in.

What happens if may family member/friend does not have a mobile phone or tablet?

All our inpatient wards have a least one iPad for patients to take part in ‘virtual visits’ (video call) to contact relatives and friends during their stay in hospital. If your family member/friend does not have a mobile phone or tablet of their own they are welcome to use a hospital iPad to see and talk to the people who matter to them. 

What happens when my family member/friend needs help to make a ‘virtual visit’ (video call)?

If your family member/friend is unfamiliar with using iPads to set up calls or are unable to do this independently, staff will always try to facilitate these calls where possible. In addition, the iPads all have a range of communication tools or apps installed, specifically for those who are deaf, hard of hearing or who speak a language other than English. 

Can I request a ‘virtual visit’ (video call) for a specific time of day?

Where possible ward staff will try to arrange a time to suit you as well as your family member/friend you want to contact. However, it may not always be possible to give an exact time or day when a video call or telephone call can be guaranteed. We are sorry for any distress this may cause and of course, staff will always try to facilitate these calls where possible, however we ask for your understanding.

Is it possible to record the call?

For the majority of situations in our wards it will not be appropriate for you to record the call. No-one is permitted to make unauthorised pictures, videos or audio recordings in healthcare settings that feature other service users, visitors or staff without their consent. If you are unsure, please speak to ward staff first for advice.

Can the hospital iPad or my own device be used to speak to a healthcare chaplain?

Healthcare chaplains are available to offer support and a listening service Monday to Thursday, 9.00am – 5.00pm and at weekends from Friday to Sunday, 9.00am – 10.00pm. If you wish to speak with someone confidentially, please ask a member of ward staff to contact switchboard and ask for the on-call chaplain.  

What if I am looking for information or a progress update on the care of my family member or friend? 

To obtain an update on the progress and plan of care for your family member/friend, you should contact the ward directly and ask to speak to the nurse or doctor looking after them.

Providing Feedback

If you wish to share your experience of virtual visiting, please share your story on Care Opinion.

Person Centred Virtual Visiting Additional Information

For patients

If you would like to make a ‘virtual visit’ (video call) to your family or friends, please ask to speak to the nurse in charge of the ward or the nurse looking after you to arrange this. The ward staff will also be happy to help you to use your own phone or tablet or the hospital iPad if necessary.

Infection Prevention and Control (IPC) Patient Information Leaflets (PILs) are now available for staff and patients to access via the ward iPads. These can be accessed by using the IPC icon on the home screen, which links directly to the PILs on the IPC Intranet page.

Some of the PILs are available in other languages, but if there is a specific language that would suit you please let a member of staff know.

For family members

This guide provides help and guidance if you are not used to using Near Me.

For staff

The following documents provide help and guidance to ensure you are familiar with supporting patients and their relatives and friends to receive ‘virtual visit’ (video calls) and how to do this safely and efficiently at all times.

How to call a BSL interpreter online using the Sign Video App

We encourage and support people to stay connected to those who matter most in their lives while they are in hospital. Person Centred Visiting is in place across NHSGGC.

You can find further information and guidance on the following:

We encourage and support people to stay connected to those who matter most in their lives while they are in hospital.

This page provides details of current visiting arrangements in place, and guidance and safety measures everyone needs to follow.

Person Centred Visiting is in place across NHSGGC.

Person Centred Visiting means we will work together with patients, family members and staff so that care is in line with the following core principles:

  • Welcoming – We welcome and encourage the involvement of the people who matter to patients.
  • Patient Led – We are guided by patients: when the people who matter will visit, how they would like them involved in their care, and note when they want to rest.
  • Partnership – We work in partnership with the people who matter to patients.
  • Flexibility – We have no set visiting times.
  • Respect – We respect people’s individual needs and act on an individual basis to ensure the safety, privacy and dignity of all patients. This means there may be times when we need to ask people to leave a clinical area temporarily.

Person Centred Visiting Frequently Asked Questions

When can I visit?

Please speak to the person you are visiting, and the ward, about when would be good for you to visit.

Eating is a social occasion – family, friends and carers are welcome to visit at mealtimes to offer encouragement.

How many people can visit?

In most circumstances we ask that there are no more than 2 visitors at a time (these visitors can change). This is to help make the environment as restful as possible, and to minimise the risk of infection. There may be times when it would be appropriate for more than two people to visit at a time, the nurse in charge will be happy to discuss this with you.

Children are welcome; they do need to be supervised at all times.

Can I phone the ward to find out how a relative or friend is doing?

Yes. If possible, it helps enormously if one family member is identified to be the key hospital contact and then takes responsibility to share information with other family and friends as appropriate.

Please note there is a limit to what information we can give over the phone, and who we can give this information to.

What safety measures do I need to follow?
  • Please use the hand gel provided when coming into and leaving the ward.
  • Please do not visit if you are unwell. For example, if you have cold or flu, vomiting or diarrhoea, or an upset stomach.
  • Please use the toilets for the public (not for patients or staff) where you can. 
  • Visiting may take place at a bedside or communal area. In all instances chairs provided for visiting should be used. If visiting at a bedside, you should avoid sitting on the bed, as this can spread infection.
  • If you relative/friend is being isolated or if the ward is temporarily closed, please follow the advice provided by staff as there may be additional safety measures to follow.
What visiting arrangements are in place in outpatient areas or emergency departments?

Person Centred Visiting is in place across NHSGGC, including outpatient areas and emergency departments.

Please see the rest of this page for information about Person Centred Visiting.

My family member or friend is particularly vulnerable to the risk of infection; what visiting arrangements are in place for them?

Patients where there is a particularly high risk of infection will continue to have visiting arrangements discussed as part of their individual risk assessments. Ward and department staff will be happy to discuss these with you.

My family member or friend has an infection; can I visit them?

If your relative/friend is being isolated, please follow the advice provided by staff, as there may be additional safety measures to follow.

A ward is closed due to an outbreak of an infection; what visiting arrangements are in place there?

If the ward is temporarily closed, please follow the advice provided by staff, as there may be additional safety measures to follow.

Can I visit during mealtimes?

Please speak to the person you are visiting, and the ward, about when would be good for you to visit.

Eating is a social occasion – family, friends and carers are welcome to visit at mealtimes to offer encouragement.

Are children welcome?

In most circumstances we ask that there are no more than 2 visitors at a time (these visitors can change). This is to help make the environment as restful as possible, and to minimise the risk of infection. There may be times when it would be appropriate for more than two people to visit at a time, the nurse in charge will be happy to discuss this with you.

Children are welcome; they do need to be supervised at all times.

If I am not able to visit, are there other ways that I can stay in touch?

We are offering ‘virtual visiting’ (video calls) for all patients. All wards have iPads specially set up to make video calls. This lets you see and talk to the people who matter to you. If you have your own mobile phone, tablet or laptop we can also help you to do this using your equipment if you are not able to do this yourself.

Further Information

Visiting information in other languages