NHS Greater Glasgow and Clyde is committed to becoming a leading anti-racism organisation. We want to ensure that our workforce at every level represents the communities we serve and that we are inclusive and welcoming of all patients and staff.
We recognise that racism is a fundamental cause of poor health in affected populations.
We believe our workplace should be a place where discrimination is unacceptable.
We plan to –
actively seek out and remove racism and discriminatory practice
identify the systems and behaviour that are allowing this to happen
ensure that everyone feels able to bring these to light.
Through our tried and tested methods, our staff and patients with lived experience of racism will tell us how well we are doing this. Along with our network of anti-racism organisations, they will also help us shape our ongoing work.
Our actions are grouped under the following themes.
Leadership and Accountability
Our leaders will be visible in their commitment to stand against racism and will work together to ensure their power and influence successfully delivers our goals. They will continue to invest in established anti-racism work, including activity to increase representation of Black and Minority Ethnic (BME) people in leadership positions.
Data and Evidence
Our workforce will be supported to provide equality monitoring data that will allow the organisation to determine whether we have a workforce that reflects the communities we serve. This information will allow us to identify any additional measures that need to be taken to ensure inclusion across all areas.
Patient data will be used to measure whether our services are meeting the needs of BME people. There have been significant improvements in gathering ethnicity data in recent years, however more examination is required to find out if we are consistently providing improved access to services for BME people.
Workforce, Culture and Wellbeing
Our ongoing workforce activities will continue to focus on creating fair opportunities and promoting our anti-racist position. These include a dedicated BME leadership programme and a supported BME Staff Network.
Staff are supported to report perceived Hate Crime incidents via NHSGGC’s incident reporting system. Racist incidents are the most commonly reported, which has led to system-wide campaigns supported by resources and training.
We will deliver equality, diversity and inclusion training to all NHSGGC managers which will highlight the manager’s role in tackling racism in the workplace. This will sit alongside our delivery of a range of anti-racism learning opportunities developed by the Coalition for Racial Equality and Rights (CRER).
Equality Focused Service Delivery
Our Equality Impact Assessment (EQIA) Programme will continue to be used to highlight the impact any service changes may have on particular communities or groups of patients.
A new Frontline Equality Access Tool (FEAT) is now being used in hospital services to better understand how equality law is translated into everyday activity. The tool allows us to identify areas where staff need additional support to ensure they meet the needs of all patients. This work has helped us develop a patient pathway app, ‘Meeting the Needs of BME People’, which supports staff in understanding and responding sensitively to the needs of BME patients.
From here you can access a wide-range of information on child and maternity healthcare services, including guidance and support available, both in our hospitals and in the community.
The Frontline Equality Assessment Tool (FEAT) has been designed to ensure that every service gets it right every time for all our patients.
Developed in response to feedback from our staff on areas where they feel NHSGGC could be doing better, the Tool also takes into account evidence from the experiences of our patients.
The FEAT focusses on assessing how we can fully meet the needs of all our patients within frontline services. It will be used by lead members of local service teams in collaboration with the Equality and Human Rights Team to look at patient flow and integration of inequalities sensitive practice.
This will involve reviewing how patient data is collected, how communication support is assessed, knowledge of protected characteristic-related issues and associated policies and protocols as well as the impact on discharge planning.
By translating the language of legislation into practical steps for staff, the FEAT offers a sense check which highlights both where there are gaps in services’ inequalities sensitive practice and where there are examples of good practice which could be replicated in other services.
William Edwards, Deputy Chief Executive, NHSGGC
“The Frontline Equality Assessment Tool is a great addition to our processes to enable us to understand and meet the needs of our patients with protected characteristics. Not only will it help us identify where we can take positive action but will also capture where good practice is underway and share across all wards and services.”
Alastair Low, Manager, NHSGGC Equality and Human Rights Team
“Equality legislation can sometimes be seen as distinct or detached from the daily interactions that are at the heart of everything we do. We want to help change that perspective. The time we spend visiting departments will strengthen our understanding of equality legislation and its role in delivering effective, efficient and inclusive services.”
Disability Discrimination Audits (DDAs)
NHSGGC has a duty to remove access barriers for disabled patients. This takes the form of Disability Discrimination Audits (DDA) which involve conducting access audits in partnership with disabled people.
In addition to DDA audits, the Frontline Equality Assessment programme also includes a rapid assessment of a physical environment with proposed enhancements reported back to our Estates and Facilities Directorate.
We are currently carrying out a range of DDAs and FEAT reviews in Acute settings which aim to identify any adaptations required.
Professor Tom Steele, Director of Estates and Facilities
“We know that some aspects of the physical environment can still present barriers for some people who use our buildings. We are committed to a programme of ongoing improvement works as well as deigning space that will act as an enabler to staff, patients, carers and visitors.”
Pharmacies located within Health Centres will be closed on Monday 30th September 2024 in line with other services provided from these locations. Below you can find a list of the pharmacies that will be open on Monday 30th September 2024.
The details below were correct as of Tuesday 10th September 2024.
To confirm details, please contact the pharmacy on the number provided.
Healthy eating is essential to keep you and your baby healthy during pregnancy. Visit Ready Steady Baby |Eating well in pregnancy for more information about healthy eating during pregnancy.
During pregnancy, some vitamins are important to take. This page will tell you more about them and how to get these vitamins for free!
You will get Free Healthy Start vitamins throughout your pregnancy from your Midwife. These supplements contain folic acid, vitamin D and vitamin C to support you and your growing baby.
Healthy Start vitamins
Healthy Start vitamins are suitable for vegetarians and free from wheat, fish, egg, and salt. Contain no colours, flavours or preservatives.
Not suitable for vegans due to the source of vitamin D.
For those who are taking 5 milligram of Folic Acid, your GP will prescribe this. The Healthy Start Vitamins can be taken at the same time.
Ask your midwife for more information.
Folic Acid
Healthy Start contains your recommended 400 micrograms of Folic Acid. Folic Acid will help your baby’s spine properly during pregnancy. Stops Neural tube defects such as Spina Bifida, which affects how the spine is formed. During pregnancy, you need more folic acid to support your baby’s development, which is hard to get from your diet alone.
Vitamin D
Healthy Start vitamins contains your recommended 10 micrograms of vitamin D.
Vitamin D helps our body absorb calcium to keep our bones and teeth healthy. Low vitamin D levels can cause • Seizures in babies after birth • Vitamin D deficiency can cause problems and pain in the bones. This will be rickets in children. Sources of vitamin D are limited. The best source of vitamin D is the sun and dietary sources are limited.
Vitamin C
Healthy Start vitamins contain 70 micrograms of vitamin C. • Vitamin C helps your body to absorb iron. • Boosts your immune system. • To help your body make collagen and protect your cells.https://www.nhsggc.scot/downloads/health-start/
Your Midwife will be there to support you throughout your pregnancy and will be happy to answer any questions.
This page provides information on person-centred visiting in our mental health wards. Information about visiting in all other areas can be found on our Person Centred Visiting page.
Frequently Asked Questions
If you are the person in hospital
On admission to the ward, you will be asked about your preferences for visitors. Your family and/or significant others can also contribute to this. We will record this on a visiting form which will be kept with your care plan.
Can my children visit?
The importance of maintaining family connections with your children, when you are in hospital, is important. We will discuss this with you and your family at admission and during your hospital stay. Where possible, we will facilitate visits in a designated family area.
If you are the visitor
We have no set visiting times. This means you can be here to support your family member or friend at any time during the day. Please discuss with your family member or friend what they would like in terms of visits and what times would work best for you both, then talk to ward staff about your plans.
There may be times when visiting takes place in a communal area or visiting room, the nursing staff will advise where visiting is offered in each ward.
Should you need to access an area out with the dedicated visiting area, please speak to the nurse in charge.
Can I visit during mealtimes?
In those Mental Health wards where visiting can only take place in dining rooms, family support during mealtimes will be discussed and agreed as part of individual visiting and care plans, in conjunction with the individual, the people who matter to them and staff.
As a visitor, what safety measures do I need to follow?
To ensure a safe environment and that of yourself and others, please discuss with the nurse in charge what is safe and not safe to take into the ward. Examples of items not deemed safe are glass bottles, knifes, medications and plastic bags. Any electrical equipment should be handed into staff to be safety checked.
Can I take my family member out of the ward when I visit?
We recognise the benefits of having the opportunity to spend time with those visiting away from the immediate ward. However, there may be times when this is not possible. Please discuss this with the nurse in charge, and always let the nurse in charge know when you are going out of the ward with your family member.
Returning following time off the ward with family member
It is important for staff to know when patients have returned to the ward. This ensures that staff maintain overall safety and activity on the ward, and allows staff to plan therapeutic engagement. In addition, this provides family members with the opportunity to feedback to staff on how the visit has gone and ask any questions regarding this.
Medicines waste costs NHSGGC £100,000 every day – we need your help to tackle it. We have launched a campaign to reduce medicines waste – for the good of people’s health, to support NHS services and to help the environment.
NHS finances are under significant pressure, and we can all do our bit to help, whether you are a patient, a concerned member of the public or a medical professional. By reducing medicines waste we can potentially save huge amounts of money. Money better spent ensuring our patients get the treatment they need.
What would £100,000 pay for?
More than 40 cataract operations
More than 6 hip replacements
More than 4 kidney transplants
It also equates to a day’s wages for more than 700 nurses, or more than 200 hospital consultants.
Small steps, big impact
There are things we can all do to help reduce waste:
Resist the urge to over-order medicines: Check what medicines you have at home before you re-order, and only order what you really need when you need it
Take control of your medication: Speak to your GP, pharmacy team or nurse about reviewing your medication to make sure they are still right for you
Know how to dispose of unused medicines: If you have medicines at home that are out of date or no longer required, return them to your local pharmacy for safe disposal.
Take control of your medication – ask for a medicines review
Contact your GP practice and ask to be referred to the GP practice pharmacy team to discuss if your prescription is still right for you.
It is important that patients check in regularly to make sure the prescription they receive is right for them.
If you receive a repeat or serial prescription, contact your GP practice and ask to be referred to the GP practice pharmacy team for a medicines review, or ask your community pharmacist for advice.
Our pharmacy teams are here to help your with your medicines, and they will work with you to make sure the medications you receive are right for you.
As well as being beneficial for your care, medication reviews help reduce medicines waste.
If I don’t use my medicines, I can return them for someone else to use
Medicines cannot be reused or recycled once they have been dispensed to you.
It’s OK for me to order extra medicines so I don’t run out
Over-ordering can lead to medicines going to waste if your prescription or health needs change. Please try to order only what you need, when you need it.
I’ve been taking these for years. I must still need them
If anything has changed with your health, you may not need some of your medicines anymore. Please contact your GP practice or pharmacist to arrange a medication review.
Prescriptions are free in Scotland. They don’t cost anything
Though you are not charged for your prescription medication, it still has a cost to the NHS, and the environment. It costs £11 on average for each individual medicine dispensed across Greater Glasgow and Clyde, and around 10% of the medicines dispensed, go to waste.
The GP Out Of Hours (GPOOH) service in NHS Greater Glasgow and Clyde provides urgent care to patients when their regular GP service is closed. These services are designed to handle non-life-threatening medical issues that require attention outside regular working hours, such as evenings, weekends, and public holidays.
Current GPOOH Service
The GP Out Of Hours service has been developed as an appointment-based model, that can be accessed by phoning NHS24 on 111.
This means we can help people get the right care in the right place.
Patients can access the GPOOH service in the evenings, overnight, across the whole weekend, and public holidays by contacting NHS 24 on 111.
If you require urgent non-life threatening care after your GP has closed you should phone NHS24 on 111.
Trained call handlers at NHS24 will assess your needs and if clinically appropriate will refer you to the GP Out of Hours service.
This new system also means that, where appropriate, patients can speak to a clinician over the phone or via a virtual consultation from the comfort of their own home, meaning they don’t have to travel to an urgent out of hours care centre.
Frequently Asked Questions
What is GP Out of Hours?
The GP Out Of Hours service provides urgent primary care to patients outwith normal GP surgery hours. This includes evenings, weekends, and public holidays. This is accessed by calling NHS 24 on 111.
How do I access GP Out of Hours?
Patients can access the GPOOH service in the evenings, overnight and across the whole weekend and public holidays by contacting NHS 24 on 111.
Trained call handlers at NHS24 will assess the needs and if clinically appropriate will refer the patient to the GPOOH service.
This new system means that, where appropriate, patients can speak to a clinician over the phone or via a virtual consultation from the comfort of their own home, meaning they don’t have to travel to an urgent out of hours care centre.
Why do I have to phone NHS 24?
With all patients being channelled through NHS 24 as a first point of contact, we can ensure that people are directed to the most appropriate type of care within the right environment, at the right time.
We have a fully integrated a telephone triage system into the patient care pathway, meaning where appropriate, patients can speak to a clinician over the phone or via a virtual consultation and may not even have to travel to an urgent out of hours care centre.
Where are the GP Out of Hours Centres?
There are currently GP Out of Hours Centres at:
Inverclyde Royal Hospital (Partial weekend cover and bank holiday.)
New Victoria Hospital
New Stobhill Hospital
Royal Alexandra Hospital
Vale of Leven (Lomond)
Will people have to travel further to attend GP Out of hours?
If you need a face-to-face appointment, you may be asked to attend a GP Out Of Hours centre outwith your local area. Those who need support travelling to a centre, patient transport can be arranged.
If you cannot travel, we also offer home visiting options.
What happens if you are not able to travel to attend an appointment?
If you cannot travel, we can also offer home visiting options and for those who need support to get to a centre and patient transport can be arranged.
Why can I not just turn up to be seen?
With all patients being channelled through NHS 24 as a first point of contact, we can ensure that people are directed to the most appropriate type of care within the right environment, at the right time.
We have a fully integrated a telephone triage system into the patient care pathway, meaning where appropriate, patients can speak to a clinician over the phone or via a virtual consultation and may not even have to travel to an urgent out of hours care centre. Over half of our consultations are now carried out remotely within your own home. This ensures you can be seen by the right clinical person for your care. Being seen in the home setting also reduces waiting times, travel time and infection control risks.
Is patient transport available to all patients?
Patient Transport is available to all patients. At time of arranging an appointment for a centre, the administrative staff will discuss travel arrangements to the centre for the patient. Any patients who indicate they don’t have transport means to travel to centre will be routinely offered patient transport. There is no charge for this service.
Can patient be accompanied on patient transport?
Carers can get the transport and child seats are also available and patient transport now includes accessibility for wheelchair users.
Is return transport to get patient home available?
Yes it is available both to and from the centre.
Pharmacies located within Health Centres will be closed on Monday 15th July 2024 in line with other services provided from these locations. Below you can find a list of the pharmacies that will be open on Monday 15th July 2024.
The details below were correct as of Wednesday 26th June 2024.
To confirm details, please contact the pharmacy on the number provided.
Welcome to the Ward / Department posters are in place at all ward/department entrances to provide at-a-glance essential information for visitors to the area.
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