A guide to the policy and the responsibilities it sets for the organisation, managers and individuals in supporting employees at risk of stress.
The organisation
NHS Greater Glasgow and Clyde is committed to:
action to support employees to address issues contributing to stress at work and in their wider lives
action to support staff who have experienced mental or physical health symptoms associated with stress to return to work and ensure their skills are not lost
action to tackle stress and provide support to help staff manage stress.
Directors and senior managers
developing an organisational culture where stress is not seen as a sign of weakness or incompetence and where seeking help in managing stress is seen as a sign of strength and good practice
reducing and managing, as far as possible, factors which lead to stress in the workplace
providing advice and information to managers on their duty of care to staff
encouraging a working environment where staff who feel at risk of experiencing the effects of stress can raise an issue in confidence.
Line managers
encouraging a team culture where mental wellbeing is as important as physical health
carrying out stress risk assessments every two years or before if stress related issues are raised
resolving work-related issues at individual level and team level as appropriate, involving people outside the team if necessary
regularly reviewing excess hours worked by staff
when change is being introduced, provide the necessary support and training to staff
when issues arise, involve staff in seeking solutions.
Individuals
ll staff are responsible for:
talking to your line manager if you have a problem. If this is not possible, then you should talk to our occupational health service or human resources
supporting colleagues experiencing work-related stress and encouraging them to talk to their line manager, occupational health service, human resources or trade union
seeking support, which may include in-house counselling from the Occupational Health Service
speaking to your GP if worried about health issues
recognising that stress is not a weakness
attending stress management course if identified that this would help
discussing with your manager whether it is possible to alter your job if necessary to make it less stressful.
Human resources department
The department is responsible for:
promoting a positive culture within the workforce
assisting the process of return to work for staff
facilitating discussions within areas of conflict
making sure that polices and codes of conduct are adhered to.
Trade unions
Trades unions are responsible for:
encouraging members to speak up
investigating potential hazards and complaints from their members
liaising with managers to carry out risk assessments.
Occupational health service
The service is responsible for:
providing support for staff who may be experiencing stress
advising managers and staff on stress triggers and risk assessment process
delivering training and education programmes on stress risk assessment with the Health and Safety Service
monitoring and reviewing patterns of stress-related sickness absence.
In-house counselling service
The service is available to anyone experiencing problems which affect their ability to function.
Part of Occupational Health, the service is responsible for:
offering help to establish a tailor-made programme of stress management which extends beyond work into home life
offering help to individuals is assessing whether their coping strategies are working
offering an opportunity to talk in confidence about any problem or difficulty, whether work-related or not. The service offers face-to-face and telephone appointments. Please call 0141 201 0600 to make an appointment with one of our counselling team.
Health and safety service
The service is responsible for:
ensuring training is provided to managers to carry out stress risk assessments
advising managers on effective measures for work-related stress
helping monitor work-related stress by assisting with analysis of Datix incident data related to stress.
The mental health and wellbeing of our staff is important to us. Growing research demonstrates the importance of mental health and wellbeing in relation to satisfaction and effectiveness at work.
Stress, depression and anxiety are reported as the most common reasons for staff absence. Poor mental health is associated with an increased risk of diseases such as cardiovascular disease, cancer and diabetes, while good mental health is a known protective factor. Poor physical health also increases the risk of people developing mental health problems.
NHSGGC have in place a range of support for staff and managers in order to prevent and assist with mental health issues in the workplace.
Newly Qualified Practitioners (NQPs) should attend a Day 1 and a Day 2 study day in their first year of practice, these contribute to your 24 hours protected study time. NQPs may book on to a session at any of the sites, please ensure you discuss booking with SCN/SCM/Line Manager to ensure date is suitable for you to attend. Information will be sent in advance of the session to print and bring with you. Please click the relevant box for available dates.
DAY 1: Please click on preferred date to book Flying Start Day 1 (choose only one date to attend Day 1)
No further Flying Start Day 1 days available.
DAY 2: Please click on preferred date to book Flying Start Day 2 (choose only one date to attend Day 2)
Throughout your first year and your career, as a healthcare professional, you are likely to experience a range of emotions, which could affect your health and wellbeing. The link below will take you to the NHSGGC organisational page for health and wellbeing, where you can explore these emotions and become aware of the supports available to you, to ensure you can address your emotions in a positive way.
NHSGGC has also produced a brief booklet with a number of resources which can support staff to take care of their own mental health and support colleagues to do so too. Access this booklet here.
As NQPs, commencing your career in healthcare, it is imperative that you are aware of, and look after your own wellbeing. Access this link Newly Qualified Staff – Looking after your wellbeing for guidance which could support you to do this.
It is recognised that exceptional demands are currently being placed on people working in health and social care. The National Wellbeing Hub contains information, resources and supports which you may find helpful at work and at home.
(Please note: the Hub is not specifically for NQPs, but you may find the contents are beneficial to you).
Within this section you will find Flying Start portfolio examples, which have been kindly submitted by NQPs who have completed the programme. This is to allow publication of examples for your information.
Please note: The portfolios have been published in the formats provided by the NQPs and are intended to be published in full. For anonymity reasons there may be portfolios where a piece of evidence has been replaced with a blank template. Furthermore, these portfolios may not reflect discussions which have taken place between NQP and Facilitator to meet learning outcomes.
Below you will find the Flying Start Facilitators Information Guide, which provides information on the programme, protected study time and the role of the Facilitator, as well as guidance around the resources that NQPs can use to evidence their learning. Information regarding the LearnPro module: GGC Flying Start Facilitator Guide can also be found below. (Please note: For nurses and midwives, it is likely that your preceptor and facilitator will be the same person).
There is also a LearnPro module GGC: Flying Start Facilitator Guide that your facilitator can complete to refresh their knowledge or to familiarise themselves with the role of facilitator. Please find this information thin LearnPro, under CPD.
Facilitators Information Sessions
The NHSGGC Practice Education Team host Flying Start Facilitator information sessions on MS Teams for nurses, midwives and allied health professionals who are currently supporting, or will support, newly qualified practitioners (NQPs) in their first year of practice. These 90-minute group sessions (dates and times below), will offer guidance on supporting NQPs with the requirements of the Flying Start NHS programme, the NHSGGC Flying Start Portal and address any related questions or queries. Please click links below to book.
Read and view some of the experiences of registered professionals who have completed the Flying Start programme. For newly qualified practitioners these highlight what they feel have been the benefits of the programme and some of their experiences throughout their first year in practice. This is further reflected in the video messages from NQPs, which you will find helpful.
Facilitator testimonials are also included below and highlight the benefits of this role for both the NQP and the facilitator themselves.
“Flying Start resources have given me the opportunity to become more self-aware by way of the reflective accounts I have to do. It enables me to see what point I ‘m at as a Newly Qualified Practitioner and how far I need to go to become a better practitioner.”
“Flying Start modules should also give me a headstart when revalidating as a nurse and will populate my portfolio ready for that.”
AHPs
“I still use the 4 pillars structure to help me navigate my way around my learning.”
“Being able to manage yourself, as well as leading your patients is important, this has made me more confident in my role.”
“Through Flying Start Leadership pillar, I took most learning in self leadership and strategies to help manage myself and the impact I have on other people.”
“Through Flying Start Evidence, Research and Development pillar, I became involved in developing a formal pathway for patient feedback, making feedback accessible for all, patients felt listened to.”
“By working through Flying Start, my portfolio evidence has helped me with my TURAS Appraisal and has enough in it to get me through the HCPC process.”
Midwives
“Flying Start has helped me bridge the gap from student to newly qualified midwife, and has allowed me to become more independent.”
“Meeting learning outcomes for Flying Start has supported my transition to being a capable confident midwife.”
Mental Health Nurse
“I realised the importance of the programme early on and this was reinforced by my colleagues supporting me.”
These Flying Start resources should be used to support NQPs working through the Flying Start programme.
Booklet 1: Getting Started
Booklet 1 has been designed to support you when working through the Flying Start programme. Please utilise this booklet for getting started and registering for the programme.
Booklet 2: Resources
Booklet 2 has been designed to support you when working through the Flying Start programme. Please utilise this booklet and the resources, aligned with the presentations and videos, to ensure you are thinking about evidencing your learning and development when working towards meeting the learning outcomes of the programme.
Booklet 3: Sign off for completion
Booklet 3 below has been designed to support you when working through the Flying Start programme. Please utilise this booklet for sign off for completion and downloading your completion certificate.
Booklet 4: TURAS
Booklet 4 below has been designed to support you to create and build your TURAS portfolio. This can be used to document your learning throughout your career.
Presentations and videos
The presentations and videos below have been designed to support you when working through the Flying Start programme. They should be utilised along with the guidance booklets, to ensure you are thinking about evidencing your learning and working towards meeting the learning outcomes of the programme.
Further resource videos from the NHSGGC Nurse Director and the NMC have also been included, as these will be helpful to you.
As part of NHSGGC Let’s Talk Practice Education – Learn your way series of podcasts, the Practice Education Team have developed podcasts to add to the learning resources available within the NHSGGC Flying Start Portal. The addition of podcasts to our learning resources offers staff more flexibility with their learning.
The resources within the Flying Start Portal aim to support nurses, midwives and allied health professionals, in the first year of practice as newly qualified practitioners (NQPs), whilst undertaking the Flying Start programme. Facilitators may also find these resources helpful when supporting the NQPs through the programme.
Please note: The use of the resources contributes towards NHSGGC Protected Study time and CPD for NMC Revalidation and HCPC Standards
Pillars of Practice
The four Pillars of Practice and related learning outcomes must be achieved to complete the Flying Start NHS® programme. Please familiarise yourself with these and think about which learning outcomes you may be achieving, or can work towards achieving, dependent on your learning at that time. How you meet these outcomes, will be specific to you, your role, and your practice setting. See also Pillars of Practice presentation.
Clinical Practice
Critically reflect on your contribution to the delivery of safe care.
Examine your practice in relation to enhancing person-centred care.
Leadership
Examine your practice in relation to how you demonstrate self-leadership.
Critically reflect on your behaviours and actions that impact on working collaboratively with colleagues.
Facilitating Learning
Engage in professional development that demonstrates your commitment to career-long learning and excellence in practice.
Demonstrate ability and confidence in developing and supporting others to learn.
Evidence, Research and Development
Source evidence relevant to an aspect of your practice.
Review service user participation in your workplace.
Responsibilities
It is your responsibility as a registered professional to ensure you are aware of the requirements of the programme. The following information is a list from The Definitive Guide, which highlights who is involved in the process to support you, and the responsibilities of each individual.
What you need to do: Complete the short eLearning resource ‘Flying Start NHS Essentials’
Who is responsible: NQP
Flying Start Facilitator provides support and guidance to NQP throughout the programme
What you need to do: Assign Flying Start Facilitator to NQP
Who is responsible: Line Manager
What you need to do: Work together throughout the programme.
Who is responsible: NQP and Flying Start Facilitator.
NQP meets learning outcomes for the programme
What you need to do: Carry out learning activities to achieve all of the programme’s learning outcomes.
Who is responsible: NQP
What you need to do: Confirm that NQP has met all learning outcomes across the programme.
Who is responsible: Flying Start Facilitator
NQP keeps a portfolio
What you need to do: Actively gather evidence of learning in a portfolio.
Who is responsible: NQP
Time to learn
What you need to do: Discuss and negotiate time to learn.
Who is responsible: NQP, Flying Start Facilitator, and Line Manager.
NQP completes the programme in their first year of practice
What you need to do: Meet the requirements of the programme within first year of practice.
Who is responsible: NQP
Flying Start NHS® programme supports newly qualified practitioners (NQPs), to become confident and capable health professionals. The Scottish Government requires all NQPs to complete Flying Start NHS® in the first 12 months of practice. In line with this, it is a requirement of NHSGGC for all NQPs to undertake and complete the Flying Start programme. To support completion, NQPs are afforded 24 hours protected learning time away from the workplace (see related briefing paper) and information below.
Flying Start NHS® programme information
What is Flying Start NHS®?
Flying Start NHS® is the national development programme supporting transition of newly qualified practitioners (NQPs) in the first year of practice. Supporting NQPs to become confident, capable health professionals . Preceptorship is also fundamental towards development of NQPs.
The foundations of the refreshed Flying Start programme are the four Pillars of Practice. These provide the opportunity to be flexible in their learning, utilising the learning opportunities available to them. NQPs should choose sactivities that will benefit their development and are relevant to their area of practice. Undertaking Flying Start NHS® will also allow the NQP to develop their skills in critical thinking and reflection. Completing the programme supports NQPs to generate evidence contributing to TURAS Appraisal, CPD portfolios, NMC Revalidation and HCPC standards requirements.
The Definitive Guide to the Programme provides a comprehensive overview for both NQPs and Facilitators/Preceptors. The NHSGGC Flying Start resources supports NQPs’ learning, development and portfolio development. It also provides resources to those who may or will be Flying Start Facilitators. For nurses and midwives, it is likely that your preceptor and Flying Start facilitator will be the same person. Your Practice Education Facilitator (PEF) or Care Home Education Facilitator (CHEF) can also offer additional support.
Scottish Government requires all NQPs to complete Flying Start NHS® in the first 12 months of practice. It is a requirement for all NHSGGC NQPs to undertake and complete the Flying Start programme. NQPs are afforded 24 hours (3 days equivalent) protected learning time away from the workplace. This permits attendance at protected learning days 1 and 2. These are based on two 12-hour shifts undertaken by nursing and midwifery staff, and will be rostered and planned for. The study time will occur at approximately month 2 and month 8 of employment. If there are any queries around facilitation of this learning time, please contact your PEF/CHEF .
Protected learning days are supported with facilitated learning resources compiled by NHSGGC Practice Education team. These support NQPs with their learning and development, to meet the learning outcomes for the programme. These resources include:
Learning resources utilised will guide your learning and development and support your understanding of the Flying Start programme includes templates, videos and presentations. These cover reflection, pillars of practice, teamworking and working styles and characteristics, zones of discomfort and self development, resilience, leadership, consolidation of learning, evidencing portfolio and moving forward in your career, as well as staff resources for your Health and Wellbeing.
Information related to Flying Start protected learning time
NQP Signifier Badges are endorsed by Professor Angela Wallace, Nurse Director and Fiona Smith, AHP Director. These should be worn throughout your first year in practice, whilst working through the Flying Start NHS programme. This will allow your colleagues to offer you further support and guidance.
If you have commenced in post and not yet received your NQP Signifier Badge, please email Practice Education. The team can arrange for this to be sent on to you.
