
Glasgow City HSCP Local Staff Awards
Employee of the Year: Sabine Gnauck, Service Manager, Hospital Discharge Team
Sabine manages the hospital discharge function of the HSCP. Sabine has demonstrated high levels of compassion for patients, professional integrity in managing external pressures, exceptional loyalty and support to her very pressured team.
She has commendable endurance and resilience and an ability to deliver very high levels of performance in the face of increasing and unrelenting demand.
Sabine has an exceptional work ethic and commitment to people. She has demonstrated a willingness to adapt rapidly and frequently to seemingly endless system requests and always with a positive cando attitude. She cares deeply about the people she and her team support and takes enormous pleasure in seeing that work rewarded, with improved quality of life.
Sabine has consistently accommodated urgent work requests that require her to work late and over weekends. She is very respected and liked by her team for her leadership and support to them.
Sabine’s work involves very high volumes of patient turnover. Her impact is on improving the lives of the thousands of people, referred to her team each year, supporting them out of hospital at the most vulnerable times of their lives and settling them into their permanent homes. It is precisely her ability to support very large numbers of people to experience a better quality of life in an incredibly pressured work environment, that makes her the winner of this award.

Innovation of the Year: Enhanced Care Service
The Enhanced Care Service (ECS) was created to respond to significant hospital delays for patients. These delays were due to patients with high dependency and who were unable to access mainstream residential care, impacting hospital flow and patient outcomes.
Our HSCP’s Meadowburn and Hawthorn House Care Homes both operate 15 ECS beds. The ECS has proved successful at both sites with staff and the services adapting to this innovative model for care delivery.
Initial timelines for the services being fully operational were fast tracked. Staff went that extra mile to respond to demand and capacity pressures, supporting multiple teams within Glasgow City HSCP.
Feedback received from Service Users has been universally positive – the ECS has provided a more homely atmosphere with the ability to engage with others in a social setting. Appropriately skilled staff meet their needs and help them to work towards their outcomes.
The ECS supports maximising independence. For instance, a service user who accessed ECS following a second amputation of his lower leg was, after support from staff, able to build upper body strength. As a result, he can now do many more things for himself.
Unnecessary time spent by patients in hospital has now reduced due to this new pathway which supports medically fit patients out of hospital to care home or back to the community.

Leader of the Year: Marie Brown, Service Manager, South LD Team
Marie has played a key role in bringing the Learning Disability NHS team and the Social Work team together into one strong, united partnership within the HSCP.
Over the past year, Marie has been a real driving force behind integration. She’s encouraged joint training, organised shared social experiences, and brought her teams all together under one roof. Being co‑located has made it so much easier for all to work side by side, and it’s led to much stronger collaboration across all disciplines.
She manages more than 70 staff and still somehow remembers the important details about the high‑priority clients each member of the team supports. It’s a real skill, and it makes a huge difference.
Because of Marie’s leadership, the way her team works together has genuinely improved, and the people who benefit most are the service users who now receive a more joined‑up, higher‑quality service.
Team of the Year: Shift Team, James McLean Project
Project Workers: Gavin Spence, Tori Oliver, James Green and Elaine Pullam
The team at the James McLean Project consistently goes above and beyond what would normally be expected in a homelessness support service.
Staff work with young people aged 16 to 21 who often present with multiple and complex needs. The team delivers compassionate, safe, and person-centred care every single day, frequently in crisis situations that require teamwork, calm decision making and emotional resilience.
There are countless examples of the team stepping in far beyond their job remit. Staff have responded immediately and sensitively to incidents of suicide attempts, selfharm, family violence, and medical emergencies.
What makes this team exceptional is the way they pull together. This team cohesion ensures the project remains a safe, calm environment even during chaotic circumstances.
The emotional labour in this work is immense, and often unseen, but the staff at the James McLean Project continue to show extraordinary empathy, humour, resilience and professionalism. This consistent compassion, teamwork and commitment to recovery focused practice shows how this team truly exemplifies “going the extra mile”.
For young people (service users), the impact is profound. Several young people have reported that the team “kept them going,” or “was the first place I felt safe,” demonstrating clear outcomes in emotional stability and recovery. The team’s work delivers holistic benefits — improving lives, strengthening partnerships, safeguarding the organisation, and ensuring Glasgow City HSCP continues to provide compassionate, high quality support for some of the city’s most vulnerable young people.

Volunteer of the Year: Stuart James
Stuart is an exceptional local resident who has taken his own lived experience and turned it into something remarkable.
Following his diagnosis of Functional Neurological Disorder, Stuart recognised the isolation and uncertainty that so many people with FND face.
In recent months, Stuart has founded the very first FND Support Circle in Scotland, hosted in our Parkhead Hub. What began as a hope that ‘a few people might show up’ quickly became a powerful movement. Over 50 people attended the inaugural meeting, many of whom had never met anyone else with the same condition. It was emotional, uplifting and, for many, life‑changing.
Through Stuart’s tireless effort, his publicity, his fundraising, his attention to every detail, this peer‑led group has now grown to almost 100 members, with monthly meetings, new sub‑groups forming across the country, and even expert clinicians engaging with the work. Local GPs and our own Primary Care Mental Health Team are now signposting people to the group because they recognise its value, its impact and its importance.
His determination, his kindness, and his unwavering commitment to ensuring that every person who walks through the door feels welcomed and supported truly embody the spirit of being a volunteer in the community.


