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Patients and visitors

Parking arrangements

NHS Greater Glasgow and Clyde has a Car Parking Policy in place at hospital sites where the demand for spaces outweighs availability.  The arrangements are designed to balance the needs of staff, patients and visitors and ensure our car parks continue to be fairly and effectively managed.

A 4 hour maximum stay in patient and visitor car parks operates Monday to Friday (7.30am – 4.30pm). This does not affect the vast majority of patients and visitors and  arrangements can be made for the small number who require to park for longer than 4 hours.

The maximum stay does not apply to designated staff car parks set aside for permit and non-permit holding staff.

Hospitals where arrangements apply are:

  • Gartnavel Hospitals Campus
  • Glasgow Royal Infirmary – alternative parking is available at Duke Street multi storey (please note charges will apply at alternative locations)
  • Royal Alexandra Hospital
  • Queen Elizabeth University Hospital Campus and the Royal Hospital for Children, Glasgow
  • Stobhill Hospital Campus
  • Victoria Hospital ACH
  • West Glasgow ACH.

Control and management arrangements will be enacted as required by local Management at all other NHSGGC sites.

Roadworks can cause delays for patients, visitors and staff travelling to our sites. Information will be posted here for major planned roadworks we have been made aware of.

The websites below also provide more information on roadworks that may have an impact on your journey NHS Greater Glasgow and Clyde are not responsible for the content of external sites. 

  • Amey – (South Trunk Road Network – South West Unit), including M8 motorway
  • Scottish Roadworks online – Planning, co-ordination and quality of road works in Scotland
  • Tell Me Scotland – Information for planned roadworks for all local authorities in the Greater Glasgow and Clyde area
  • Traffic Scotland – up to date information on traffic for the trunk road network for Scotland.

Current and forthcoming roadworks

M8 – Kingston Bridge works

Overnight roadworks/road closures continue to take place in the Kingston Bridge area of the M8 motorway and are expected to do so for some time still. More information on this is available here 

Brockburn Road – 27th June 2022

Scottish Water will be carrying out work on Brockburn Road in Pollok from 27th June 2022 for a period of 3 months. This will result in local road closures and diversions. More information is available from Scottish Water.

Summer 2022 events

The World Pipe Band Championship will be held at Glasgow Green on 12th & 13th August and Coldplay are playing Hampden Park on 23rd & 24th August. More information on these events is available from Glasgow City Council.

Public Transport Information

Public transport operators are continuing to operate reduced services on a number of routes. For up to date information on public transport, please visit Traveline Scotland

RMT Industrial Action

Due to planned industrial action by the RMT, ScotRail services will be severely disrupted on 27th July, 18th and 20th August. For more information, please visit ScotRail.

SPT supported service changes – 17th July

A number of SPT supported services changed timetable and operators from 17th July. More information is available from SPT.

You may be entitled to help with necessary travel costs to and from hospital if you receive NHS treatment under the care of a consultant and have a low income or receive certain benefits or credits. 

For more details download the NHS Scotland leaflet HCS1 – A quick guide to help with health costs. Or you can call the NHS Helpline on 0800 224488 (Monday to Friday, 8.00am to 6.00pm).

For help to plan your travel to the hospital please call Traveline on 0871 200 2233 or visit: www.travelinescotland.com

Travel Costs

Patients can claim their travel costs if they receive, Income support, Universal Credit, Income related Employment & Support Allowance, Income based Jobseekers Allowance, Guaranteed Pension Credit, named on a valid NHS Tax Credit Exemption Certificate, named on a valid NHS Exemption Certificate (HC2) or Asylum Registration Card.

Claiming travel costs

  • Patients must bring proof of entitlement dated within 3 months of the appointment, (or most recent appropriate letter)
  • The tickets for all your journeys will be required as evidence
  • We can reimburse a mileage rate for patients using their car
  • In some cases the travelling costs of an escort can be claimed
  • We will not reimburse taxi fares
  • Only the cheapest form of transport can be paid
  • All patients travelling from the Highlands & Islands are entitled to claim some or all of their travel costs.

Further information

  • If you are an inpatients, please ask your nurse for further information
  • If you are an outpatients, please ask staff for further information or directions to the cash office.

Transport issues continue to have a significant impact on people’s health and their ability to access health services. NHSGGC continues to work closely with our partner organisations, including the local authorities and Strathclyde Partnership for Transport, to address any issues.

For information on…

NHSGGC have developed walking and cycling guides for our Acute Sites.

The maps provide information for patients, visitors and staff on walking and cycling routes, public transport options and access points surrounding the sites below.

Please click on the links below to access and download a copy:

Direct Booking Service

Who is it for?

This service is available to you if you have a medical condition or mobility need that requires ambulance transport to get you to your healthcare appointment. The service is available to take you to and from pre-arranged hospital appointments, or for your admission and discharge to hospital. Trained staff will assess your need when you call.

How does it work?

You can book ambulance transport directly via a specialist Scottish Ambulance Service contact centre in Glasgow, where you will be able to talk to specially trained staff and request ambulance transport to and from your healthcare appointment.

  • The number to call is: 0300 123 1236
  • Text Relay on 18001 03001231236 – for anyone hard of hearing

Calls are charged at local rates for mobiles and landlines.

Please call as soon as you are notified of your hospital or clinic appointment.
If you need support, your carer, friend, relative or GP can make the request on your behalf.

How do I cancel a booked journey?

To cancel your journey, please call the national cancellation number at any time on
0300 123 1236, and select option 2. Calls are charged at your provider’s local rate.

Who provides this service?

The Scottish Ambulance Service.

How can I find out more?

The Scottish Ambulance Service website will give you further information on who is eligible for the service, how the service works and other transport options.

This page provides details about the various personal information we request, obtain and store. It outlines our reason for using that information, who provides us with it and how we protect it.

If you have any questions or concerns about information we hold, please see section 10. ‘Your Rights’

1. About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde (NHSGGC) is a public organisation created in Scotland under section 1 of the National Health Service (Scotland) Act 1978 (the 1978 Act). It is one of the organisations which form part of NHS Scotland (NHSS).

NHSGGC is the data controller of the personal data it processes for the purpose of the Data Protection Act 2018 along with the General Data Protection Regulation (GDPR) and is registered as a data controller with the Information Commissioner under Notification No Z8522787.

For the purposes of data being processed in the Louisa Jordan Hospital for the COVID-19 Pandemic support, both NHS Greater Glasgow and Clyde and The Scottish Government will act as Joint Controllers of the data.

2. About the personal information we use

We use personal information on different groups of individuals including:

  • Patients
  • Staff
  • Contractors
  • Suppliers
  • Complainants, enquirers
  • Survey respondents
  • Professional experts and consultants
  • Individuals captured by CCTV.

The personal information we use includes information that identifies you like your name, address, date of birth and postcode.

We also use more sensitive types of personal information, including information about:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic and biometric data
  • Health
  • Sex life or sexual orientation.

The information we use can relate to:

  • Personal and family details
  • Education, training and employment details
  • Financial details
  • Lifestyle and social circumstances
  • Goods and services
  • Visual images
  • Details held in the patient record
  • Responses to surveys.
3. Our purposes for using personal information

Under the 1978 Act NHSGGC has the statutory responsibility to provide or arrange for the provision of a range of healthcare, health improvement and health protection services. We are given these tasks so that we can help to promote the improvement of the physical and mental health of the people of NHSGGC and assist in operating a comprehensive and integrated national health service in Scotland.

We use personal information to enable us to provide healthcare services for patients, data matching under the national fraud initiative, research, supporting and managing our employees, maintaining our accounts and records and the use of CCTV systems for crime prevention.

On occasion we may contact you to obtain feedback on the care we provide to you, to help improve your patient experience and to provide information that we consider is appropriate to deliver our function as a Health Board, this contact may involve sending you information about appointment times, wellbeing information or general guidance information for personal care. We do not consider this as direct marketing however should you have any objections to this processing please see Section 10 of our privacy notice below on how to contact us.

4 – Our legal basis for using personal information

NHSGGC, as data controller, is required to have a legal basis when using personal information.

We consider that performance of our tasks and functions are in the public interest. So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us. In some situations we may rely on a different legal basis, for example, when we are using personal information to pay a supplier, our legal basis is that its use is necessary for the purposes of our legitimate interests as a buyer of goods and services.

Another example would be for compliance with a legal obligation to which NHSGGC is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.

When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:

  • For the provision of health or social care or treatment or the management of health or social care systems and services
  • For reasons of public interest in the area of public health
  • In order to protect the vital interests of an individual
  • For reasons of substantial public interest for aims that are proportionate and respect people’s rights, for example research
  • For the establishment, exercise or defence of legal claims or in the case of a court order.

On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you. You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial, or when you are having an operation.

5. Who provides the personal information

We receive information directly from yourself or from other individuals and organisations involved in the delivery of health and care services in Scotland. These include other NHS Boards and primary care contractors such as GPs, dentists, pharmacists and opticians, other public bodies e.g. Local Authorities and suppliers of goods and services.

6. Sharing personal information with others

Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:

  • Our patients and their chosen representatives or carers
  • Staff
  • Current, past and potential employers
  • Local Authority Services within the Health and Social Care Partnerships
  • Primary Care Network
  • Healthcare social and welfare organisations
  • Suppliers, service providers, legal representatives
  • Auditors and audit bodies
  • Educators and examining bodies
  • Research organisations
  • People making an enquiry or complaint
  • Financial organisations
  • Professional bodies
  • Trade Unions
  • Business associates
  • Police forces
  • Security organisations
  • Central and local government
  • Voluntary and charitable organisations.

During the COVID-19 (coronavirus) pandemic, personal data is used and shared by a number of NHS Organisations across Scotland, including Public Health Scotland and NHS National Services Scotland. Full details of how the data is used can be found via the links below:

7. Transferring personal information abroad

It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHSScotland Information Security Policy.

8. Retention periods of the information we hold

Within NHSGGC we keep personal data as set out in the Scottish Government Records Management Health & Social Care Code of Practice (Scotland) 2020.

The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records. As directed by the Scottish Government in the Records Management Code of Practice, we maintain a retention schedule which details the minimum retention period for the information and procedures for the safe disposal of personal information.

9 . How we protect personal information

We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information:

  • All staff undertake mandatory training in Data Protection and IT Security
  • Compliance with NHS Scotland Information Security Policy
  • Organisational policy and procedures on the safe handling of personal information
  • Access controls and audits of electronic systems.
10. Your rights

This section contains a description of your data protection rights within NHSGGC.

The right to be informed

NHSGGC must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:

  • This Data Protection Notice
  • Information leaflets
  • Discussions with staff providing your care.

The right of access

You have the right to access your own personal information.

This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally.

You have the right to obtain:

  • Confirmation that your personal information is being held or used by us
  • Access to your personal information
  • Additional information about how we use your personal information.

Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.

If you would like to access your personal information, you can do this by contacting:

Write to:
Health Records Legal Manager
NHS Greater Glasgow and Clyde
Admin Building Level 2
Gartnavel Royal Hospital
1055 Great Western Road
Glasgow
G12 0XH

Email: ggc.legalaspectsnorth@nhs.scot
Call: 0141 211 3855

Once we have details of your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month (30 days). However If your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.

For further information on how to access your health records please go to our ‘Access to Records/Seeing your notes’ page.

The right to rectification

If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.

If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex. However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request. Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.

If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.

If on consideration of your request NHSGGC does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is case we will contact you within one month to explain our reasons for this.

If you are unhappy about how NHSGGC has responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office, or how to take legal action.

The right to object

When NHSGGC is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided NHSGGC can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.

Other rights

There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights download our Data Protection Notice – Other rights (PDF) document.

The right to complain

NHSGGC employ a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.

Write to:
Stewart Whyte
Data Protection Officer
NHS Greater Glasgow and Clyde
1 Smithhills Street
Level 2
Paisley PA1 1EB

Email: Data.Protection@ggc.scot.nhs.uk
Call: 0141 278 4774

You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO).

Details about this are on their website at www.ico.org.uk.

11. Child Friendly Privacy Notice

What is a Privacy Notice?

A privacy notice helps us tell you how NHS Greater Glasgow and Clyde use information we hold about you, like your name, address, date of birth and all of the notes the doctor or nurse makes about you in your health record.

From the age of 12 years old the law allows you to make some decisions about what we do with your information. In some situations we should ask your permission if we want to do anything with your information (this is known as processing). You can still ask an adult (like your Mum or Dad) for help with this if you don’t understand what we are asking you.

Why do we need one?

We need a privacy notice to make sure we meet the rules which are written in a law called the UK General Data Protection Regulation (UK GDPR for short).

What is the UK GDPR?

The UK GDPR is a rule that was introduced in 2021. It gives us guidelines to follow and provides you with a list of your rights, like:

  • The right to be told how we use your information
  • The right to be told how we make sure that the information is kept safe
  • The right to ask to see the information we hold
  • The right to ask us to change information you think is wrong.

What information do we collect about you and how do we use it?

We collect personal information so we know who you are and other types of information to manage a patient’s health – such as your name, address, information about your parents or guardians, records of appointments, visits, telephone calls, your health record, treatment and medicines, test results, X-rays and any other information to enable us to care for you.

We might need to share this information with other medical teams in hospitals, for example, if you need to be seen by a special doctor or sent for an X-ray. We may be asked to help with exciting medical research but we will always ask you, or your parents or adults with parental responsibility, if it’s okay to share your information.

How do we keep your information safe?

Everyone working in the NHS knows that they need to keep your information safe. Especially the information which identifies you; this might be your name or address and anything that you come to see us about. We are not allowed to share this type of information with anyone that shouldn’t see it. This includes talking to them about it.

How can you see the information that we hold?

Under the new UK GDPR you are allowed to ask to see your health records whenever you like, we call this a Subject Access Request (SAR for short). This is normally free. To be able to see your records you will need to contact us, you can phone, email or write to us. We will ask you for some basic details so that we can make sure that we are giving this information to the right person. We will check with the doctor that it is okay for us to give you your health record and once the doctor has agreed we will give you the information within 1 month of you asking us.

After seeing your health record if you think that any of the information you see is not correct, you can ask for this information to be taken out or corrected. This can only be done if we are 100% sure that the information is NOT correct.

What if you don’t want your information to be shared?

All of our patients, no matter what their age, can in some circumstances say that they don’t want us to share their information. If you are older than 12 and understand this decision, you are allowed to make the decision by yourself. If you’re not sure about something, you can always ask us or another adult you trust.

What should I do if any of my information changes?

It is important that you tell us or any other person treating you if any of your details such as your name, address or contact details have changed. This is because we sometimes have to share your information with other people like healthcare staff or your own Doctor and we need to be sure that we are talking about the correct person.

What if I have questions?

If this doesn’t give you the information you need you can ask a member of medical staff or someone you trust.

What if I want to complain?

If you are not happy about how your information is being kept or shared, you can speak to our Data Protection Officer or a member of the Information Governance Team and explain why you want to complain. You can email us at data.protection@ggc.scot.nhs.uk

Would you like to know more?

We try to give you as much information as possible and we always make sure that the information we give you about how we use your data is up to date. Any updates will be published on our website at www.nhsggc.scot

For the purposes of data being processed in the Louisa Jordan Hospital for the COVID-19 Pandemic support, both NHS Greater Glasgow and Clyde and The Scottish Government will act as Joint Controllers of the data.

12. Forensic Medical Service Data Protection Notice

Data Protection Notice

This data protection notice relates to the Forensic Medical Service (FMS).  It applies to personal information of all individuals who are referred by Police Scotland or who self-refer for a forensic medical examination (FME) following a rape or sexual assault.

Specifically, this notice applies to personal information processed as part of an FME to support your health and wellbeing and identify your healthcare needs.  It also applies to your personal information being used to support any criminal investigations and/or future prosecutions for Police Scotland referrals, or self-referrals (should you wish to report the incident to Police Scotland at a later date).

Data Controllers

For personal information processed in order to support your health and wellbeing and identify your healthcare needs, NHS Greater Glasgow & Clyde is the data controller:

J B Russell House,

Gartnavel Royal Hospital Campus

1055 Great Western Road

G12 0XH

Glasgow

For personal information collected in order to support any criminal investigation and future prosecution, Police Scotland is the data controller:

The Chief Constable of the Police Service of Scotland

Tulliallan Castle

Kincardine

Fife

FK19 4BE

What types of personal information do we process?

NHS Greater Glasgow & Clyde will process your personal information, including sensitive information as part of the FME.  For example – name, address, date of birth, postcode and information about your health such as risk of pregnancy and details of onward healthcare referrals made.  

Only forensic information collected as part of the FME will be used to support any criminal investigation and future prosecution (for self-referral should you wish to report the incident to Police Scotland at a later date).  We will not share your health information unless legally required to do so.  This information will be kept separately from your master health record.

Our purposes for processing your personal information

NHS Greater Glasgow & Clyde will process your personal information for the following purposes:  

  • To support your health and wellbeing and identify your healthcare needs
  • To collect evidence that would support any criminal investigation and future prosecution (for self-referral should you wish to report the incident to Police Scotland at a later date)

Our lawful basis for processing personal information

NHS Greater Glasgow & Clyde will only process your personal information where data protection law allows us to.  In order to support your health and wellbeing and identify your healthcare needs, we process your personal information under the following legal bases:

  • Personal Information: Article 6 (UK GDPR) 1(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  • Special Category Information: Article 9 (UK GDPR) 2(h) – processing is necessary for the purposes of medical diagnosis and the provision of health or social care.

In order to collect evidence that would support any criminal investigation and future prosecution (should you wish to report the incident to Police Scotland at a later date), we process your personal information in line with Part 3 of Data Protection Act 2018 and under the following legal bases:

  • Personal Information: Part 3, Chapter 2, Section 35 (DPA) 35 (2) (b): processing is necessary for the performance of a task carried out for that purpose by a competent authority.
  • Sensitive Processing: Part 3, Chapter 2, Section 35 (DPA) 35 (5) (a): processing is strictly necessary for law enforcement purpose.

Who provides the personal information?

Personal information will be provided either:

  • directly by you when you self-refer to the service.
  • on occasions where you are referred to us by Police Scotland, they will share information which is necessary to support you and Police Scotland’s ongoing investigation.

Sharing of personal information

NHS Greater Glasgow & Clyde will only share your information where there is a clear legal basis to do so:

  • We will share limited anonymous information with Public Health Scotland for the purpose of reporting on the operation of the Forensic Medical Service;
  • We may share information with relevant services/agencies as part of onward health related referrals;
  • Information provided by you will not be shared with Police Scotland unless you decide to report the incident to Police Scotland.  The exceptions to this are if you are:
  • under 16 years of age;
  • aged 17 or 18 years old and under the care of social work;
  • thought to be in imminent danger.
  • originally referred to the service by the police.  

We may also share information when there is a perceived threat to life to someone other than yourself. All health professionals are bound by the duty of confidentiality and their own professional regulatory body.

Security of your personal information

NHS Greater Glasgow & Clyde takes care to ensure your personal information is only accessible to authorised individuals.  Our staff have a legal and contractual duty to keep personal health information secure and confidential.  Set out below are some example security measures:

  • Access to your personal information is restricted to those who have a need to access it in order to carry out their legitimate duties.
  • All staff undertake mandatory training in Data Protection and IT Security.
  • Organisational policy and procedures on the safe handling of personal information.

Retaining personal information

NHS Greater Glasgow & Clyde will retain personal information collected to support your health and wellbeing and identify your healthcare needs in line with the Scottish Government Records Management Health & Social Care Code of Practice (Scotland) 2020.  

NHS Greater Glasgow & Clyde will retain personal information collected to support any criminal investigation and future prosecution. After a self-referral, should you wish to report the incident to Police Scotland at a later date, the information will be held for 26 months.

Your rights

You have a number of rights under the forensic medical service along with data protection law rights.  Specifically:

FMS Rights

  • The right to be informed: we will explain fully what may happen to evidence collected during a forensic medical examination.
  • The right to return of evidence: you have the right to request that any evidence gathered during the forensic medical examination is returned to you (that is, items which were worn or otherwise present during the incident which gave rise to the examination, but does not include for example, samples)
  • The right to destruction: you have the right to request that evidence is destroyed and will be allowed a 30 day cooling off period to allow you to change your mind.

Data Protection Rights

  • The right to be informed: we explain how and why we use your personal information;
  • The right of access: you have the right to access your personal information;
  • The right to rectification: if the personal information we hold about you is inaccurate or incomplete, you have the right to have this corrected;
  • The right to restrict processing: you have the right to request that further processing of your personal information is restricted;
  • The right to erasure: you have the right to request that your personal information is erased.  

Some rights are not absolute and only apply in certain circumstances. For more information on your rights please see: www.ico.org.uk.  If you would like to exercise your rights, you can contact the below team:

Data Protection Team

1 Smithhills Street

Paisley

PA1 1EB

Data.protection@ggc.scot.nhs.uk

Complaints about how we process your personal information

If you are unhappy about how NHS Greater Glasgow & Clyde has processed your personal information you can also contact the Data Protection Officer at the above address.

You also have the right to make a complaint to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

https://ico.org.uk/make-a-complaint/

Thank you for returning any equipment you no longer need.

Equipment should have a barcode and sticker note on it relating to contact details relating to returns. If this is missing then items of equipment provided by the NHS can be returned to the EquipU Store.

If you live close to the store then you can drop the equipment off at:

EQUIPU
17-20 Nurseries Road
Baillieston Distribution Centre
Glasgow G69 6UL

Alternatively please call 0141 287 6300 or email equipu@cordia.co.uk 

To make a charitable donation please contact the individual ward or department concerned via the hospital switchboard. The Charge Nurse responsible for the unit will be able to help you.

Thank you very much for your support.

Information on services to use during regular hours, at night or weekends

FAQs relating to using NHS services

What if I need to see a doctor when my GP surgery is closed?

When you, or someone you care for is unwell and you feel it can’t wait until your GP surgery re-opens, call NHS 24 on 111.

Where can I get a prescription or emergency medication when my nearest is closed?

Some pharmacies remain open during seasonal and public holidays, so you can get your prescription or emergency medication, or medical supplies. You can get further information on our Pharmacy page or via the link below.

When should I go to a minor injuries unit?

Minor Injuries Units treat adults and children aged five and over for a range of minor injuries. An injury is damage caused to the body by something physical (for example following a fall).

Opening hours

The New Stobhill HospitalNew Victoria Hospital and Queen Elizabeth University Hospital units are open 9.00am to 9.00pm every day of the year. The Vale of Leven Hospital MIU is open 8.00am – 9.00pm every day of the year.

For information on where to go with babies and young children, visit our MIU page.

The MIU will not treat illnesses.

How can I see a dentist at nights and weekends?

Emergency out of hours treatment is available through a referral from NHS 24 on 111. Out of hours dental treatment is a limited service, so check before making your journey. 

A Dental Nurse will take your call. If they assess that you are an emergency case and cannot wait until your dentist opens, they may give you an appointment to attend our out of hours service at the Glasgow Dental Hospital and School in Sauchiehall Street.

How can I find an NHS dentist?

If you want NHS dental treatment, you will first need to find out which dentists in your area provide NHS treatment, and then find one who is prepared to accept you as an NHS patient.

Some dentists do not provide NHS treatment, or only provide treatment to certain groups of people, for example children, or people getting benefits or tax credits.

Dentists do not have to take you on as an NHS patient, even if they provide NHS treatment. If this happens you can approach another dental surgery.

To find a list of dentists who do NHS work in your area, phone the NHS dental advice line on 0141 427 8235.

Who do I contact if I am seriously concerned about my mental health or that of someone else?

During office hours 

If you have concerns about your mental health you should contact your GP in the first instance. They will be able to help and if necessary refer you to appropriate mental health services.

At night or weekends 

You should call NHS 24 on 111. They will be able to help and if necessary will refer you to appropriate out of hours mental health services.

Can I use a mobile phone in hospital?

Use within designated areas

Patients and visitors to NHSGGC hospitals are able to use mobile phones in designated areas.   Areas where you can use your mobile are clearly marked but if you are unsure, please check with a member of staff. Patients can use mobile phones in:

  • Main entrances and all corridors and offices external to ward areas
  • Catering and dining rooms areas
  • Administration areas and offices.

Restricted use

All mobile phones should continue to be turned off in areas where it is signposted that their use is restricted.

There are restrictions regarding the use of camera phones, many of which also have voice and video recording facilities. Camera phones should not be used to photograph or record any patients in any of our healthcare premises without permission.

How do I arrange patient transport to a hospital appointment?

Patient Transport (managed by the Scottish Ambulance Service) is provided to patients who meet certain criteria, such as personal mobility problems. Patients can call 0300 123 1236 to be assessed and book transport.