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Organisational Development

OD and its associated activities are undertaken by every manager across NHS Greater Glasgow and Clyde, the OD Team is here to provide focused support and expertise to:

  • Design, implement, monitor and evaluate leadership, individual, team, cultural and improvement activities
  • Provide an aligned resource to locally support senior managers and their teams
  • Facilitate directorate and professional teams to develop and improve how they work to deliver excellent service and patient centred care
  • Provide expertise on OD approaches, tools, models and interventions.

For further information and to answer any questions, please contact your OD Advisor.

Boardwide Leadership Provision

NHSGGC are committed to:

  • Developing leaders who can meet the challenges we face as an organisation,
  • Effectively engage with staff, partners and patients and who have the skills to deliver excellent services.

Management Development provision is available from the Learning and Education Department.

Pilotlight –  helps individuals to apply their professional skills to those who need it, and to grow their own skills as part of a team.

Resilience and Wellbeing Toolkit

The Resilience and Wellbeing toolkit is designed as a practical resource for you to use in understanding what drives your own well-being at work.

Further development for managers is available via Resilient Leadership – a delivered module designed to help you understand your role in relation to the well-being, resilience, engagement and ultimately performance of your teams.

Please visit our Resilience pages on Staffnet or contact your OD Advisor.

Change and Improvement

Improvement modules and tools

Four videos designed to take you through the use and application of a series of improvement modules/tools, or help you to understand and plan for the reactions of people to change, can be used as individual approaches or in conjunction with each other to support a wider range of activities.  

  • Understanding Your Process Through Mapping
  • Identifying Process Wastes and Organising the Workplace with 5S
  • Delivering the Root Causes of Process Waste 
  • Making Improvements with the PDSA Model.

The videos are available on our Staffnet pages.

Leading in changing times

Two videos designed to support you to prepare for and lead others through change.  

  • Leading in Changing Times – Managing the Process
  • Leading in Changing Times – Managing the Transition

Each video focuses on one tool and can be viewed on our Staffnet pages.

Meet the OD Team

Acute and Corporate Services 


Civility Saves Lives

Online sessions

Civility Saves Lives Scotland event – Friday 5th November 2021 – presentations:

If you wish to view the presentations from the event, please access the links below, complete and submit the required details. You will then receive the links to the individual Youtube presentations.

Quotes from the CSL website

“Civil work environments matter because they reduce errors, reduce stress and foster excellence.”  

“Almost all excellence in healthcare is dependent on teams and teams work best when all members feel safe and have a voice.   Civility between team members creates that sense of safety and is a key ingredient of all teams.   Incivility robs teams of their potential.”

Awareness Sessions presentation

NHS Scotland National Leadership Provision

To access programmes such as Leading for the Future (LFTF), Scottish Coaching and Leading for Improvement Programme (SCLIP), Scottish Improvement Leader Programme (ScIL) please visit TURAS Learn

Visit ProjectLift for access to the Leadership Self Assessment Questionnaire (SAQ) and learning resources.  

Other programmes and resources can be accessed using TURAS Learn. 

Career and Development Planning

This section is designed to offer you information to help to plan development activities for your current post and prepare for future roles as part of a career pathway:

  • Preparing for a development discussion 
  • Developing Your Career Plan

Preparing for Development Discussions

Having effective development and career planning conversations are an essential part of creating a workforce skilled to deliver our services, teams who are continually learning and improving and individuals who are focused and engaged.

It is important to find time to plan and prepare for your development meetings.

Developing A Career Plan

Having a career plan helps us to clarify our short and long term learning objectives, how we will achieve these and the time we need to do this. A career plan is essentially a route map of development activities designed to take us to where we would like to be.

Regular review of our plan lets us see the progress we are making, build and adapt our development towards different roles or opportunities and continue the journey to our ideal job.

Further Information

Please contact anyone from the HR and OD team to help with any questions.

Strategic Influencing

Influence is Critical!

Being able to influence effectively at all levels across the organisation in a way that builds relationships for today and for tomorrow is a critical leadership skill.

Being able to influence effectively supports NHS Greater Glasgow and Clyde to fulfill our purpose, develop our culture and capability and to work efficiently with other agencies.

We have developed learning videos to offer some simple tools and approaches to develop your influencing skills.

  • Behavioural Styles
  • Mapping Best Practice
  • Principles of Power
  • Stakeholder Influencing Process
  • Stakeholder Mapping Process.

To view these videos, please visit our Staffnet pages.

Further development in the form of a one day Strategic Influencing Skills workshop and access to one-to-one Influencing Coaching sessions may be available – please discuss with your OD Advisor and line manager.

Online Leadership Sessions

Short, focused sessions can be a useful way of learning about new ways of thinking or good practice from others without undertaking a longer development programme.

Our 90 Minute Leadership sessions focus on specific leadership topics or skills and are designed to offer a “taster” or introduction rather than deep knowledge or learning.

90 Minute Leadership sessions are aimed at mid/senior level or those who have completed a longitudinal leadership programme. Places are allocated on a first come first served basis.

The calendar for 2022

If you require any further information please contact 


Coaching is a person centred, future focussed and positive development approach.

It is increasingly used in all business settings, including the Health Service across Scotland. It has been shown to be a cost-effective and holistic approach to improving both individual and organisational performance.

In our Board, coaching interventions are always linked to organisational objectives whilst recognising the need for individuals to have support and challenge as part of the coaching process. Coaching is always a confidential and supportive intervention. It is well recognised that when managers take a coaching approach with staff that engagement, motivation and productivity can increase.

The Board has a small bank of professional trained coaches who are able to provide a coaching service. To access this coaching service you need to discuss your needs with your line manager in the first instance.

Executive Coaching

Executive coaching is a structured development approach where coach and ‘coachee’ undertake a series of one to one meetings to oversee a process of personal development.

Meetings are confidential and a coach will never share any details of what is discussed (unless helpful to the process and by agreement).

A register of approved executive coaches who have been chosen for their experience and results at this level is now in place and held by the Heads of OD.

Approved coaches have experience in different organisational settings, are professionally accredited and licensed to use a range of psychometrics and 360 tools if applicable.

Coaching activity will be time bound, regularly reviewed against objectives and evaluated by OD both at the individual level and as an overall provision in the organisation.

Further Information

To discuss whether coaching is the right option for you, or for further information please contact your OD Advisor.

Leading Effective Teams

Teams are the vehicle that brings the skills, knowledge and experience of individuals together to enable NHS Greater Glasgow and Clyde be a highly effective organisation.  

The Affina Team Journey provides a proactive approach for implementing and maintaining effective team working across the whole organisation and between organisations. Both underpin and reflect our organisational value “we work as one team”.

The Affina Team Journey is a unique step-by-step interactive programme, providing easy-to-use diagnostic tools for assessing a team’s performance, and tools to develop team effectiveness in the areas identified in research as essential for team success.

For further information contact your OD Advisor.

Medical Management Programme

Introduction letter from Dr Jennifer Armstrong, Board Medical Director

Dear Colleague,

I am pleased to make you aware of and fully support you to take part in the Medical Management Development Programme in NHSGGC. This new initiative has been created to address the succession planning and development needs of doctors in leadership positions across primary, secondary and mental health care. As you know, these roles are critical for shaping clinical and service change across the Board, for the effective leadership and management of the medical workforce and ultimately for the delivery of high quality patient care. The programme aims to support your development in the skills and knowledge required in these roles and it also contributes to your continuous professional development.

There are 7 modules in the programme, all delivered once per quarter in a published schedule across the calendar year. This gives you flexible options for attendance and completion of the programme over 12 months. There will also be opportunities for coaching and mentoring support and further learning.

If you are keen to advance your career in Medical Management or anticipate that you will be asked to fulfil such a position in the future please take full advantage of this important development opportunity.

Many thanks,

Dr Jennifer Armstrong, Board Medical Director

The information flyer for the programme is here.

The 8 modules to be completed are:

  1. Medical Management Practice (Modules 1A, 1B & 1C)
  2. Organisational Knowledge (Modules 2A, 2B & 2C)
  3. Leadership Skills Development (Modules 3A and 3B)
Module 1: Medical Management Practice

Please choose only 1 date per module

1A: Revalidation and Appraisal

Facilitated by Dr Jennifer Burns/Dr Andrew Harvey. 

1B: Job Planning

Facilitated by Human Resources colleagues with support from a Chief Resident.

  • no dates for 2022  

1C: HR Policy Application

Facilitated by Human Resources colleagues.

Module 2: Organisational Knowledge

Please choose only 1 date for each module.

2A: Health & Social Care Governance and how NHSGGC “works”

Facilitated by Ann Cameron-Burns and Elaine Vanhagan 

2B: Safety, Clinical Governance and Improvement

Facilitated by members of the Health & Safety, Clinical Risk and Complaints Teams.

Module 3: Leadership Skills Development

Please choose only 1 date for each module.

Module 3A

Leadership development and the skills to facilitate self and others through complex issues and change – facilitated by Doug Mann, Head of OD

Module 3B

Leading on Equalities and Human Rights – facilitated by Alastair Low, Planning & Development Manager, Equalities and Human Rights Team.

Medical Management Programme Materials and Pre-Reading

Slides and pre-reading for each module (where available) are available on our Staffnet page   

Leadership Lift Foundations

The North, South and Clyde Sectors and Womens and Childrens Services have joined forces to collaborate on a pilot leadership programme called Leadership Lift Foundations (LLF).

Leadership Lift Foundations is a leadership development journey that focuses on practical application and group mentoring support alongside leadership and management theory. The desired outcome is that, as a leader, you feel proactively supported in your leadership role.

The programme runs over a 4 month period in short, bite sized sessions and starts with completion of a self-assessment questionnaire from which you will receive a leadership profile report, a profile debrief and a development planning session to enhance and align with your existing Personal Development Plan (PDP).

The programme includes leadership modules and modules related to operational management, including group mentoring and learning sessions aimed at reflecting and embedding lessons from the leadership and management modules which you complete and involves discussing practical application and case examples with experienced leaders to ensure the transfer and practical application of learning as well as expand your circle and network of support.

The programme will run collaboratively across GGC so that learning can be shared across and create opportunities for cross collaboration and networking, so you will get to meet other leaders from across the organisation.  

The programme will require approximately 14 days of your time over 4 months, at an average of 2 hours a week. All sessions will be virtual using MS Teams.

For more information contact for North Sector and Women and Childrens Services, for South Sector and for Clyde Sector.

Ready To Lead

Enhancing leadership capacity and capability at every level of the organisation is crucial to meeting our organisational goals and achieving our outcomes. 

Ready to Lead has been designed to support frontline leaders develop critical skills and competencies to support their leadership role within NHS Greater Glasgow and Clyde.

Descriptors for each module are in the Programme Information Pack 

Leading Effective Teams 

The key objective of this module is to enable team leaders facilitate the development of their team towards high performance. A range of tools and techniques will be covered to support individuals develop the skills and confidence to most effectively develop their teams.

Leading Continuous Improvement

This module is designed to provide delegates with a deeper understanding of improvement and redesign and will cover a range of tools and techniques, and support delegates to undertake their individual improvement projects.

Emotional Intelligence

This module is designed to support delegates to become more aware of the impact of the role that emotions play in personal effectiveness and in building and maintaining professional relationships.

Enabling Conversations

This module further embeds the principles of Emotional Intelligence specifically around developing approaches and skills to support productive conversations which achieve positive outcomes.

Leading With The Brain in Mind 

The key objectives of this module are for participants to understand new thinking on how the brain functions. They will get insight into their own brain’s capacities to enable them to manage themselves more effectively as well as brain training to improve individual functioning. Brain drivers are examined and explored to lead to better interactions and management of self and others.

There are also examples of Participant Improvement Projects to view.

Contact your local OD Advisor for more information.

Participant Improvement Projects

All participants are expected to complete an improvement project as part of Ready to Lead.  The programme is designed to ensure everyone undertakes “Understanding Continuous Improvement” as their first module to provide a series of tools and approaches they can use to take their project forward.

Below are examples of projects previous Ready to Lead graduates have delivered. You may find these helpful as you firm up your project content and outcomes. We encourage you to make contact with anyone who has delivered or is delivering a project similar to your own to learn from their experience or approach.

  • Orthopaedic Outpatients
  • Referral Criteria
  • Amalgamation of Out of Hours District Nursing Services
  • Development of EPR
  • Improving Communication

Find out more information on improvement activities carried out in Regional Services Theatres. These were not actioned as part of Ready to Lead but are excellent examples of how improvement activities can be successfully undertaken.  

Theatres Improvement Projects

The following documents offer information on the improvement approach taken by the Regional Services Theatre team, highlighting the problems before action was taken and the outcomes achieved as a result of improvements made.