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Care Homes and Care Home Collaberative

Video recording of NHSGGC Care Homes webinar 12th May 2022

We recognise that it has been a very challenging time for Care Homes, residents, families and staff. Care homes are first and foremost people’s homes and there is commitment across Greater Glasgow and Clyde to work together, using feedback from residents, families and staff to shape and inform the Collaborative.

The Care Home Collaborative was established to work with and further support care homes during and in recovery from the COVID-19 pandemic. The Collaborative is based on the principle of bringing people together across the many different groups, organisations and professions who are already working alongside the care home sector and for those groups to work collaboratively towards a shared goal.

That overarching goal is in the spirit of learning, sharing and improving together to ensure the best possible lives for care home residents aligned to what matters to them.

Our Hubs

Within the collaborative there are two local Hubs and a central Hub. The Hubs will offer added expertise over a range of areas including (but not limited to) Infection Prevention and Control, person centeredness, food, fluid and nutrition, tissue viability, quality improvement, leadership and education. The Collaborative is in addition to the current support residents receive from local Health and Social Care Partnership teams.

How to make a referral to the Care Home Collaborative

The Care Home Collaborative (CHC) aims to support Care Home Residents and their Communities to achieve their best life, aligned to what matters to them. The Care Home Collaborative is multi-professional team and is there to provide designated specialist advise, support and guidance to Care Homes. Referrals will be accepted from both HSCP and Care Home Staff.

Informal Telephone enquiries

The Care Home Collaborative (CHC) welcome initial enquires, informal discussions, and feedback and is contactable on 0141 427 8254

Referral to the Care Home Collaborative Specialist Central Hub and Hub 5.

To access support from the CHC team, please download and complete the referral form and email to:

  • The CHC team will aim to respond to referrals within1-2 working days with the exclusion of weekends and public holidays.
  • Referrals will be reviewed by a member of the CHC team, a Lead will be identified to coordinate the communication with the Care Home Manager and HSCP
  • The outcome of referral, level of prioritisation, and date of any planned visit to a care home will be agreed and shared with the Care Home Manager and the HSCP team in the form of a support plan.
  • Escalation of any delays will be through the CHC Nurse Team Leads or Lead Nurse
How to get involved

We are looking for inspiring people to help us develop the Collaborative and ensure it meets the needs of staff, families and residents.

We believe in leadership at all levels and recognise that there are many talented individuals within the Independent and Third Sector Care Home landscape. We want to harness this energy and knowledge and work together to provide an excellent care home experience for people and development opportunities for staff and carers at all levels.

Become a friend of the collaborative

To sign up for our newsletter, email

Further resources

The Care Home web pages are being developed to provide and share information to those who live, work or care for someone who lives in a care home within the Greater Glasgow and Clyde area.

The content in these pages will develop over the next few months in partnership with Care Home communities as we ask, listen and do what matters most to those who live in our care homes.

Care Home Assurance Visits

Care Home Assurance visits take place at least twice per year in each care home. These visits aim to provide additional clinical input, support and guidance. Staff within the Health and Social Care Partnership (HSCP) visit the care home and complete the Care Home Assurance Tool. Each visit will identify areas of good practice as well as areas for improvement. Where areas for improvement have been identified local discussion takes place. An action plan is developed and the care home staff work in collaboration with the HSCP staff to achieve these improvements. From these visits there may be areas where support will be offered to enhance and improve safe, effective, person centred care for the residents.