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Essential Skills for Managers


To get the most out of the programme please be ready to discuss your current practice. You will be asked to reflect on recent experiences and to plan activities relating to one or more of the key themes.

With each of the four topic areas we will begin by introducing current models and ideas and then go on to explore how you can apply these in your day-to-day role.

Topics covered

Communicating and Influencing

Effective communication and the ability to influence are foundational to good management of individuals and teams. We will introduce and explore the communication cycle and help you to reflect on your current practice. This will include 1-to-1 and team communication.

Learning outcomes

  • Understand the nature and importance of the communication process in workplace
  • Communication cycle and barriers to effective communication and how to remove barriers
  • Principles of effective communication, be able to assess your own effectiveness in communicating with others and influencing them
  • Be ready to use tools and techniques to support more effective communication
  • How to plan and assess a successful communication
  • Role of managers to deliver an effective communication cycle and employee voice
  • Know about NHSGGC organisational goals and values
Organising and Delegating

Effective use of your time, staff time and supporting staff development are priorities for you as a manager. This session will introduce tools and tips to help you delegate and organise your team.

Learning outcomes

  • Recognise the difference between leadership and management
  • Understand performance management and factors affecting performance in your team
  • How to measure and boost your team members’ performance
  • Time management and Principles of good time management
  • Key principles of delegation and how to delegate, monitor and review delegated activities
Managing Change

Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world. This session will provide you with valuable guidance and models to support and take forward change initiatives.

Learning outcomes

  • Understand the forces for change in an organisation and common barriers 
  • Recognise and know how to apply key principles of change management
  • Recognise and be ready to use a range of tools to support the management of change
Problem Solving and Decision Making

We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.

Learning outcomes

  • Understand the value of adopting a culture of improvement
  • Recognise a range of tools and techniques that support problem solving and decision making
  • Be ready to use a 6-step approach to problem solving.

Put learning into practice

Although there will be no assignment or project work it is still vital that you think about how you will make use of learning from the programme.

  • Identify personal and service objectives with your manager before booking a place
  • Be prepared to share examples and try out tools and techniques during the programme
  • You will be asked to support evaluation of the programme which will give you the opportunity to reflect and comment on how you have applied learning back in your workplace.

Specifically you should consider:

  • Key personal learning points
  • Any immediate impact of the programme (personally and/or on the service)
  • Action planning (proposed impact).

Interested in gaining accreditation for your learning?

An option to gain accreditation through an appropriate SVQ/PDA may be available to you. For further information please contact the SVQ team.

Ready to book a place?

If you want to have a chat about any aspect of the programme please contact