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Home > Staff and Recruitment > HR Connect > Learning, Education and Training > Learning, Education and Training Catalogue > Essential Skills for Managers

Essential Skills for Managers

Dates for 2022-23 are open for booking (All sessions will be delivered on MS Teams)

Course overview

The intention of this 1½ day programme is to introduce, and help you apply, common but often taken-for-granted management skills.

Day 1 will cover key principles of communication (team and individual) and how to be more effective in organising and delegating.

Day 2 focuses on your role in supporting and managing change in the workplace including continuous improvement and problem solving.

Throughout the programme you will be encouraged to think about ways in which you can apply learning in your workplace. These include:

  • Key personal learning points
  • Any immediate impact of the programme (personally and/or on the service)
  • Action planning (proposed impact)

Detailed outcomes for each element are identified within the course material.

An option to gain accreditation through an appropriate SVQ/PDA may be available to you. For further information please contact the SVQ team.

Course Provider; Learning and Education

Who should attend

Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.

This programme is also open to anyone who (as part of their PDP) is aiming to move into a management/supervisory role.


If you have been recently appointed to a managerial/supervisory role please book a place on the Foundation Programme for New Managers (link here).

All potential candidates should explore the Career and Development Planning Framework pages on HR Connect (link here).

  • C1 – Communication
  • C2 – Personal and People Development
  • C5 – Quality
  • C6 – Equality and Diversity
  • G6 – People Management

Duration; This is a 1½ day programme. You must be available for both dates


To ensure maximum impact of these modules we have introduced more extensive evaluation.

As part of the booking process you and your manager will be asked to consider your reasons for attending the module and how outcomes will be measured. We will contact you and your manager approximately 12 weeks after the module to gather feedback on how your learning as been applied.

To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.

  • 27th September 2022, 9:00 – 17:00 & 28th September 2022, 9:00 – 13:00 (via MS Teams)
  • 29th November 2022, 9:00 – 17:00 & 30th November 2022, 9:00 – 13:00 (via MS Teams)
  • 24th January 2023, 9:00 – 17:00 & 25th January 2023, 9:00 – 13:00 (via MS Teams)
  • 28th March 2023, 9:00 – 17:00 & 29th March 2023, 9:00 – 13:00 (via MS Teams)
  • 30th May 2023, 9:00 – 17:00 & 31st May 2023, 9:00 – 13:00 (via MS Teams)
  • 25th July 2023, 9:00 – 17:00 & 26th July 2023, 9:00 – 13:00 (via MS Teams)

You will receive detailed joining instructions on how to access the on-line session. Please be ready to log-in at least 5 minutes before the start time.

Please note; booking for each session will close 1 week before the course date to allow time for joining instructions to be sent to delegates.

Guidance on how to search for Learning and Development on eESS OLM can be found here.

Full access to all Standard Operating Procedures and e-learning videos is available via:

If you need any information on specific course content or booking process, please contact Learning and Education on 0141 278 2700 (option 3).

Power Point Slides; Please click here to access Essential Skills for Managers presentation.

Workbook; You will find the Workbook here. The Workbook provides summary information on each topic along with further specific resources and contact details.