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Transport, Travel and Parking

Parking arrangements

NHS Greater Glasgow and Clyde has a Car Parking Policy in place at hospital sites where the demand for spaces outweighs availability.  The arrangements are designed to balance the needs of staff, patients and visitors and ensure our car parks continue to be fairly and effectively managed.

A 4 hour maximum stay in patient and visitor car parks operates Monday to Friday (7.30am – 4.30pm). This does not affect the vast majority of patients and visitors and  arrangements can be made for the small number who require to park for longer than 4 hours.

The maximum stay does not apply to designated staff car parks set aside for permit and non-permit holding staff.

Hospitals where arrangements apply are:

  • Gartnavel Hospitals Campus
  • Glasgow Royal Infirmary – alternative parking is available at Duke Street multi storey (please note charges will apply at alternative locations)
  • Royal Alexandra Hospital
  • Queen Elizabeth University Hospital Campus and the Royal Hospital for Children, Glasgow
  • Stobhill Hospital Campus
  • Victoria Hospital ACH
  • West Glasgow ACH.

Control and management arrangements will be enacted as required by local Management at all other NHSGGC sites.

Roadworks can cause delays for patients, visitors and staff travelling to our sites. Information will be posted here for major planned roadworks we have been made aware of.

The websites below also provide more information on roadworks that may have an impact on your journey NHS Greater Glasgow and Clyde are not responsible for the content of external sites. 

  • Amey – (South Trunk Road Network – South West Unit), including M8 motorway
  • Scottish Roadworks online – Planning, co-ordination and quality of road works in Scotland
  • Tell Me Scotland – Information for planned roadworks for all local authorities in the Greater Glasgow and Clyde area
  • Traffic Scotland – up to date information on traffic for the trunk road network for Scotland.

Current and forthcoming roadworks

M8 – Kingston Bridge works

Overnight roadworks/road closures continue to take place in the Kingston Bridge area of the M8 motorway and are expected to do so for some time still. More information on this is available here 

Brockburn Road – 27th June 2022

Scottish Water will be carrying out work on Brockburn Road in Pollok from 27th June 2022 for a period of 3 months. This will result in local road closures and diversions. More information is available from Scottish Water.

Summer 2022 events

The World Pipe Band Championship will be held at Glasgow Green on 12th & 13th August and Coldplay are playing Hampden Park on 23rd & 24th August. More information on these events is available from Glasgow City Council.

Public Transport Information

Public transport operators are continuing to operate reduced services on a number of routes. For up to date information on public transport, please visit Traveline Scotland

RMT Industrial Action

Due to planned industrial action by the RMT, ScotRail services will be severely disrupted on 27th July, 18th and 20th August. For more information, please visit ScotRail.

SPT supported service changes – 17th July

A number of SPT supported services changed timetable and operators from 17th July. More information is available from SPT.

You may be entitled to help with necessary travel costs to and from hospital if you receive NHS treatment under the care of a consultant and have a low income or receive certain benefits or credits. 

For more details download the NHS Scotland leaflet HCS1 – A quick guide to help with health costs. Or you can call the NHS Helpline on 0800 224488 (Monday to Friday, 8.00am to 6.00pm).

For help to plan your travel to the hospital please call Traveline on 0871 200 2233 or visit: www.travelinescotland.com

Travel Costs

Patients can claim their travel costs if they receive, Income support, Universal Credit, Income related Employment & Support Allowance, Income based Jobseekers Allowance, Guaranteed Pension Credit, named on a valid NHS Tax Credit Exemption Certificate, named on a valid NHS Exemption Certificate (HC2) or Asylum Registration Card.

Claiming travel costs

  • Patients must bring proof of entitlement dated within 3 months of the appointment, (or most recent appropriate letter)
  • The tickets for all your journeys will be required as evidence
  • We can reimburse a mileage rate for patients using their car
  • In some cases the travelling costs of an escort can be claimed
  • We will not reimburse taxi fares
  • Only the cheapest form of transport can be paid
  • All patients travelling from the Highlands & Islands are entitled to claim some or all of their travel costs.

Further information

  • If you are an inpatients, please ask your nurse for further information
  • If you are an outpatients, please ask staff for further information or directions to the cash office.

Transport issues continue to have a significant impact on people’s health and their ability to access health services. NHSGGC continues to work closely with our partner organisations, including the local authorities and Strathclyde Partnership for Transport, to address any issues.

For information on…

NHSGGC have developed walking and cycling guides for our Acute Sites.

The maps provide information for patients, visitors and staff on walking and cycling routes, public transport options and access points surrounding the sites below.

Please click on the links below to access and download a copy:

Direct Booking Service

Who is it for?

This service is available to you if you have a medical condition or mobility need that requires ambulance transport to get you to your healthcare appointment. The service is available to take you to and from pre-arranged hospital appointments, or for your admission and discharge to hospital. Trained staff will assess your need when you call.

How does it work?

You can book ambulance transport directly via a specialist Scottish Ambulance Service contact centre in Glasgow, where you will be able to talk to specially trained staff and request ambulance transport to and from your healthcare appointment.

  • The number to call is: 0300 123 1236
  • Text Relay on 18001 03001231236 – for anyone hard of hearing

Calls are charged at local rates for mobiles and landlines.

Please call as soon as you are notified of your hospital or clinic appointment.
If you need support, your carer, friend, relative or GP can make the request on your behalf.

How do I cancel a booked journey?

To cancel your journey, please call the national cancellation number at any time on
0300 123 1236, and select option 2. Calls are charged at your provider’s local rate.

Who provides this service?

The Scottish Ambulance Service.

How can I find out more?

The Scottish Ambulance Service website will give you further information on who is eligible for the service, how the service works and other transport options.