How we can help
Having a child in hospital as an inpatient or an outpatient can be a worrying time. Having the right information and support at the right time is important. The Family Support and Information Service offer a friendly, comfortable and safe space. Here there is time to ask questions & receive support on any matter that is important to you or your family.
We work with a wide range of partners and our experienced team provide support, information and direct referrals to services that include:
- Young Person’s Family Fund and other financial support
- Caring for relatives and friends
- Money advice
- Complaints and concerns about the NHS
- Anxiety, stress and depression
- Stopping smoking
- Alcohol and drugs
- Physical activity
- Weight management
- Pet fostering
- Support groups and services
Hospital outpatient appointments
We are unable to directly rearrange or cancel a hospital appointment. To do so, please use the contact telephone number on your appointment letter, or contact the Switchboard of the hospital you will be attending and ask for the Appointments Helpline.
Who can use the service?
Inpatient and families of inpatients at the Royal Hospital for Children.
Who we are and where to find us
We are an NHS Greater Glasgow and Clyde (NHSGGC) service based at the Royal Hospital for Children.
Royal Hospital for Children
Opening Hours: Monday to Friday, 10:00am to 4:00pm.
Telephone: 0141 452 4012
Email: fsis@ggc.scot.nhs.uk
Princess Royal Maternity – Outreach
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How we can help
Being in hospital as an inpatient, outpatient, carer, family member or visitor can be a worrying time. Having the right information and support at the right time is important. The Support and Information Service offers a friendly, comfortable and safe space. Here there is time to ask questions & receive support on any matter that is important to you or your family.
Our experienced team, working with a wide range of partners, provide support, information and direct referrals to services that include:
- Caring for relatives and friends
- Money advice
- Complaints and concerns about the NHS
- Anxiety, stress and depression
- Stopping smoking
- Alcohol and drugs
- Physical activity
- Weight management
- Pet fostering
- Support groups and services
Hospital outpatient appointments
We are unable to directly rearrange or cancel a hospital appointment. To do so, please use the contact telephone number on your appointment letter or contact the Switchboard of the hospital you will be attending and ask for the Appointments Helpline.
Who can use the service?
Inpatient or outpatients at any NHS Greater Glasgow and Clyde (NHSGGC) acute hospital, carers, family members or a member of staff,
Who we are and where to find us
We are an NHSGGC service based in some adult acute hospitals. You can contact us for advice from any NHSGGC hospital.
Queen Elizabeth University Hospital
1345 Govan Road, Glasgow G51 4TF
Opening Hours: Monday to Thursday, 10.00am to 4.00pm; Friday, 10.00am to 3.45pm
Telephone: 0141 452 2387
Email: sis@ggc.scot.nhs.uk
Glasgow Royal Infirmary
Queen Elizabeth Building, Alexandra Parade, Glasgow G4 0SF
Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm; Friday, 10.00am to 3.45pm
Telephone: 0141 531 9127
Email: sis@ggc.scot.nhs.uk
Royal Alexandra Hospital
Corsebar Road, Paisley PA2 9PN
Opening Hours: Wednesday to Friday, 10.00am to 4.00pm
Telephone: 0141 532 7378
Email: sis@ggc.scot.nhs.uk
New Stobhill Hospital
133 Balornock Road, Glasgow G21 3UW
Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm
Telephone: 0141 355 1527
Email: sis@ggc.scot.nhs.uk
New Victoria Hospital
55 Grange Road, Glasgow G42 9LL
Opening Hours: Monday and Tuesday, 10.00am to 4.00pm; Wednesday, 10.00am to 2.15pm.
Telephone: 0141 347 8468
Email: sis@ggc.scot.nhs.uk
Vale of Leven Hospital
Main Street, Alexandria G83 0UA
The Vale of Leven Hub hosts a number of local services providing advice and support. These include:
Opening Hours: Tuesday to Thursday, 10.00am to 4.00pm
Telephone: 01389 827831
Email: sis@ggc.scot.nhs.uk
Inverclyde Royal Hospital
Scheduled to open in 2025
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Support and Information Centres
Support and Information Centres are non-clinical spaces within hospitals. Staff in these Centres can provide information and support on a wide range of health and lifestyle issues, including:
- Information on health conditions
- Caring for relatives and friends
- Benefits and money advice
- Information on lifestyle factors such as stopping smoking, exercise and weight management
- Information on issues such as health rights and NHS complaints
- Details of other local services that may be able to assist you.
- Complaints and concerns about the NHS
- Support groups and services
Who can use the centres?
The centres are open to everyone, including patients, carers, family members, staff and members of the public.
The centres are drop-in, appointments are not necessary.
Where are the centres located?
Family Support and Information Service – located within the NHSGGC Royal Hospital for Children
Support and Information Service – located within most NHSGGC adult acute hospitals
Beatson Information and Support Service – located within the Beatson West of Scotland Cancer Care Centre
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