Family Support and Information Service

How we can help

Having a child in hospital as an inpatient or an outpatient can be a worrying time. Having the right information and support at the right time is important. The Family Support and Information Service offer a friendly, comfortable and safe space. Here there is time to ask questions & receive support on any matter that is important to you or your family.

We work with a wide range of partners and our experienced team provide support, information and direct referrals to services that include:

• Young Person’s Family Fund and other financial support
• Caring for relatives and friends
• Money advice 
• Complaints and concerns about the NHS
• Anxiety, stress and depression
• Stopping smoking
• Alcohol and drugs
• Physical activity
• Weight management
• Pet fostering
• Support groups and services

Hospital outpatient appointments

We are unable to directly rearrange or cancel a hospital appointment. To do so, please use the contact telephone number on your appointment letter, or contact the Switchboard of the hospital you will be attending and ask for the Appointments Helpline.

Who can use the service?

Inpatient and families of inpatients at the Royal Hospital for Children.

Who we are and where to find us

We are an NHS Greater Glasgow and Clyde (NHSGGC) service based at the Royal Hospital for Children.