The Scottish Newborn Screening Laboratory provides a national screening service to Scotland. The laboratory is situated on level 2B of the Laboratory Medicine Building at the Queen Elizabeth university Hospital in Glasgow. The screening services provided are funded by National Services Division of NHS Scotland and accredited by the UK Accreditation Service (UKAS) Reference No. 9352.
The scope of tests included in this accreditation can be viewed here
Dried blood spot samples are received from newborn babies from all over Scotland (approximately 60,000 per year) and tested for 11 disorders:
1. Congenital Hypothyroidism (CHT)
2. Cystic Fibrosis (CF)
3. Sickle Cell Disorders (SCD)
4. Phenylketonuria (PKU)
5. Medium Chain Acyl – CoA Dehydrogenase Deficiency (MCADD)
6. Maple Syrup Urine Disease (MSUD)
7. Isovaleric Acidaemia (IVA)
8. Glutaric Aciduria Type 1 (GA1)
9. Homocystinuria (HCU)
10. Hereditary Tyrosinaemia Type 1 (HT1)*
11. Spinal Muscular Atrophy (SMA)**
*Currently not on the UKAS Scope of Accreditation
**Testing performed as part of an in-service evaluation
The aim is to detect these conditions as early as possible to allow affected babies to be placed on the appropriate treatment.
Scottish Newborn Screening Laboratory Level 2, Laboratory Medicine Building Queen Elizabeth University Hospital 1345 Govan Road Glasgow G51 4TF
Feedback
The Newborn Screening Service strives to continually improve the quality of its service and welcomes feedback from its users. Please contact the Laboratory’s Quality Manager here with any feedback or comments regarding the Newborn Screening Service.
For formal complaints, please refer to the NHSGGC complaints procedure.
Current Information on the Newborn Screening Programme
Cash machines are available at many hospital locations, including:
Queen Elizabeth University Hospital Glasgow
Royal Hospital for Children, Glasgow
Gartnavel General Hospital
Glasgow Royal Infirmary
Stobhill Hospital.
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Clinical Biochemistry is the division of Laboratory Medicine that deals with the measurement of chemicals in blood, urine and other body fluids. These test results are used for the diagnosis and management of the disease. The Clinical Biochemistry services provide advice to Clinicians on the appropriate use of tests, interpretation of results and follow up investigations that may be required.
Scottish Trace Element & Micronutrient Diagnostic & Research Laboratory
The Scottish Trace Element and Micronutrient Diagnostic and Research Laboratory (STEMDRL) is in part centrally funded by the National Services Division of NHS Scotland to provide a specialist analytical and advisory service for trace elements and vitamins.
Which services are available at the Brownlee Travel Clinic?
Pre-travel clinic
The Clinic offers specialist consultant-led pre-travel advice to travellers who may be at greatest risk of travel-associated infections or other health hazards
Most travellers will be seen at the nurse-led NHS Travel Health Service where you will receive a thorough Travel Health Risk Assessment and one or more of the free NHS travel vaccinations (if indicated)
Travellers may be referred for a subsequent appointment at the Brownlee if undertaking a particularly complex travel itinerary. Examples include: travelling across multiple international borders in tropical areas, travelling in high risk areas for 6 months or more, and travelling for volunteering or humanitarian work
Travellers who are immunosuppressed, or pre-immunosuppression, will be offered an appointment directly at the Brownlee
The Brownlee may offer you additional vaccinations or medications, such as anti-malarial tablets, which will incur a charge. This will be discussed at your appointment.
Post-travel clinic
The Brownlee also operates a clinic for unwell returning travellers. Appointments are offered following a referral from a hospital doctor or your GP. No self-referrals will be accepted
Returning travellers who are acutely unwell should contact their GP, NHS 24 on 111 or A&E.
Which services are not available at the Brownlee Travel Clinic?
The Brownlee Travel Clinic does not provide telephone advice to members of the public. Travel health advice for the public is available via www.fitfortravel.nhs.uk
The Brownlee Travel Clinic does not provide telephone advice to health professionals. Travel health professionals should seek advice from Public Health Scotland’s Travel and International Health team via www.travax.nhs.uk.
How can I make an appointment at the Brownlee Travel Clinic?
Travellers who are immunosuppressed, or pre-immunosuppression, can be referred to the Brownlee Centre Travel clinic by their GP or the Specialist team looking after them.
Where is the Brownlee Travel Clinic?
The clinic is situated in the Brownlee Outpatients Department, Lower Ground, Brownlee Centre, Gartnavel General Hospital, 1053 Great Western Road, Glasgow G12 0YN
It is open on Wednesday, 9.30am to 12.30pm and can only accept patients who live in the Great Glasgow and Clyde Health Board area.
Support and Information Centres are non-clinical spaces within hospitals. Staff in these Centres can provide information and support on a wide range of health and lifestyle issues, including:
Information on health conditions
Caring for relatives and friends
Benefits and money advice
Information on lifestyle factors such as stopping smoking, exercise and weight management
Information on issues such as health rights and NHS complaints
Details of other local services that may be able to assist you.
Complaints and concerns about the NHS
Support groups and services
Who can use the centres?
The centres are open to everyone, including patients, carers, family members, staff and members of the public.
The centres are drop-in, appointments are not necessary.
In some of our hospitals, we have a new patient check-in system for outpatients. This system uses a simple touch screen computer. If you have any concerns or trouble using the new system you can ask one of the guides for help or go directly to the clinic reception desk.
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Before your appointment
Appointment changes
To cancel or change your appointment please telephone the number on your appointment letter. This may allow us to give your appointment time to another patient. Please do not attend if you think you could have COVID-19, flu or diarrhoea and vomiting.
If you fail to attend without telling the clinic in advance, we may return you back to the care of your GP. This is in line with NHS Greater Glasgow and Clyde’s Did Not Attend and Cancellation Policy.
Appointment reminder call
The hospital uses an automated voice system to remind you about your appointment. This system asks if you will be attending your appointment. If not, we will give your appointment to another patient.
If you do not wish to receive the reminder call, please contact us at the telephone number or email address included in your letter.
Help with specific needs
If you need help with any of the following please telephone the number on your appointment letter, before your appointment:
Sight, hearing or require an interpreter
Mobility, specialised equipment or any other need.
Attending an outpatient clinic
Outpatient check-in system
In some of our hospitals, we have a new patient check-in system for outpatients. This system uses a simple touch screen computer.
If you have any concerns or trouble using the new system you can ask one of the guides for help or go directly to the clinic reception desk.
Where the new system has not been installed, please go directly to the clinic reception desk to check-in.
When you arrive at the clinic
Please hand your appointment letter to the receptionist, who will direct you to the waiting area.
If clinics are running late we will tell you and give you an update.
What to bring with you
Your appointment letter
A note of all medicines you currently take including any vitamins, herbal, homeopathic or alternative remedies
Repeat prescription list (if any)
Any questions you may have for the doctor (You may want to write these down before you visit).
What to expect
Multiple clinics may run at the same time and may have different timings. This doesn’t mean you are taken out of turn
The length of an appointment can vary so please make sure you have time to wait in case of delays. At your appointment you may have tests carried out. If surgery is part of your treatment plan, your appointment may include a pre-operative assessment (a health check for your surgery) on the same day
You will see a consultant, a member of their team or a nurse. You may have a friend or relative present when you see them
If you need further appointments, we will discuss this with you
As soon as test results are known, we will contact your GP. Please check with your GP practice that they have your results before making an appointment
Some tests or scans are sent to your hospital consultant not your GP. We will tell you this at the time of your test or scan
You have a right to a second opinion. If you feel this is necessary please ask the consultant in charge of your care
If you wish, you can access your health records. A senior member of staff will be able to advise you how to do this.
Help with specific needs
If you need help with any of the following please telephone the number on your appointment letter, before you visit:
Sight, hearing or require an interpreter
Mobility, specialised equipment or any other need.
No smoking
The hospital operates a Smokefree Policy. This means no smoking in any NHS building, entrance, doorway, grounds or car park. This also includes the use of electronic cigarettes or the use of vaporisers.
Courtesy to staff
At your appointment, you can expect staff to treat you with dignity and respect. Equally, we expect our staff to be treated the same. Abusive or violent behaviour will not be tolerated and we will consider prosecuting any person whose behaviour is unacceptable.
Student teaching
An important part of our work in hospital is the teaching and training of students in medical, nursing and other professions.
You have a right to decide whether or not you wish to take part in student teaching or medical research. We will ask you about this before your consultation.
Outpatient facilities
Quiet Room
Most hospitals have a quiet room or sanctuary available places of peace, meditation and prayer. Everyone is welcome to use them.
Health information leaflets
Leaflets are available within the hospital on treatments, specific conditions and on health improvement. Please ask your nurse.
Café facilities
Please ask staff to direct you to the nearest Café or find more information here:
Dementia is an umbrella term for a range of progressive conditions that affect the brain and lead to changes in thinking, behaviour and functioning. Young onset dementia (YOD) is any form of dementia that develops before the age of 65. The risk of developing some types of dementia increases with age. As a result, there are more people within older age groups who develop symptoms and receive a diagnosis of dementia. This may explain why dementia is frequently but mistakenly considered a condition of old age. In fact, albeit more rarely, all types of dementia can develop in adults under the age of 65. Indeed, some rarer types of dementia have a typical age of onset in people who are in their 50s and 60s. In some cases dementia can occur in people in their 30s or 40s.
The most common forms of dementia in younger people are Alzheimer’s disease, Vascular dementia, Frontotemporal dementia and Lewy body dementia. Around 20% of younger people with dementia have a rarer form of the condition, such as Posterior Cortical Atrophy (PCA) or Primary Progressive Aphasia (PPA). There is a wide array of rare conditions that can lead to dementia in younger people, including rare genetic disorders.
Over 70,000 people are living with YOD in the UK. This is 7.5% of people with a diagnosis of dementia in the UK. There are estimated to be 92 people per 100,000 of the population diagnosed with dementia between ages 30-64. In Scotland, this means that there are about 5,300 with a YOD. For further information on YOD definition and prevalence you can visit the Young Dementia Network website.
In people under the age of 65, the initial symptoms of YOD are not always recognised. Initially, symptoms may be attributed for some time to other causes, such as menopause, anxiety, depression, stress or relationship issues. This can result in delays in getting a diagnosis.
Dementia is often associated with memory problems, such as forgetting recent conversations or upcoming appointments. However, the early symptoms of some types of dementia commonly seen in younger people (e.g. Posterior Cortical Atrophy or Frontotemporal Dementia) may not be memory loss. Symptoms differ depending on the type of dementia a person has, and which parts of the brain are affected. A good working knowledge of common and rare types of dementia can be very helpful in correctly identifying the initial symptoms, offering relevant assessments, and reaching an accurate and timely diagnosis of YOD.
As mentioned before, symptoms depend on the type of dementia and which parts of the brain it affects. As the conditions that lead to dementia are progressive, symptoms worsen over time. The exact symptoms that a person experiences, and the rate of progression over time, differs from person to person. Symptoms typically impact on a person’s ability to complete their daily activities (e.g. remembering commitments, shopping, use of technology), functioning at work, and relationships. Often colleagues, family and friends can be the first people to notice early symptoms. Sometimes the person with dementia might not have awareness or insight into their difficulties.
If you wish to learn more, then it can be very helpful to know what type of dementia you or your loved one has been diagnosed with. Learning about the condition, symptoms, and typical progression can help you to better understand difficulties and how to meet any needs. You can follow the links below to access information leaflets on different types of dementia.
The needs of people with YOD and their families often differ from the needs of people who develop dementia later in life. Younger people are more likely to:
Be in work, and therefore need support to continue working and/or help when employment ends
Have financial commitments (e.g., mortgage) and other caring commitments, including children and/or elderly relatives
Experience difficulties obtaining a YOD diagnosis
Have a rarer type of dementia
Need emotional support to cope with the diagnosis
A recent landmark study (The Angela Project) has shown that care improves for people with YOD where there are specialist services. If interested, you can learn more about the study and findings by following the link below.
The NHS Greater Glasgow and Clyde (GG&C) YOD Service
The NHS GG&C YOD Service is a health-board wide service for people under the age of 65 years, their families and carers. This service covers Glasgow City, East Dunbartonshire, West Dunbartonshire, Renfrewshire, East Renfrewshire, and Inverclyde. The YOD Service office base is at Gartnavel Royal Hospital, but all patient contact is arranged at a location suitable for the person with the diagnosis and their family.
The YOD service has 2 Clinical Psychologists, a specialist Community Psychiatric Nurse (CPN), and administrative support. The service works in partnership with Adult and Older People’s Community Mental Health Teams (CMHTs), providing consultation, training, and interventions. For any questions about the service, please do not hesitate to email the YOD Service inbox below:
The YOD service accepts referrals for Consultation from Adult Community Mental Health Teams (CMHTs) during the period of assessment. The YOD service works closely with Adult CMHTs offering consultation and support during the period of assessment for suspected YOD. When a diagnosis is made by an Adult CMHT or by Neurology, the YOD service offers guidance on the care pathway ensuring that there is appropriate follow-up and Post Diagnostic Support.
Once a diagnosis has been confirmed, patients should be referred to their locality Older People’s Community Mental Health Teams (OPCMHTs). This is where patients can access specialist dementia support, including Post Diagnostic Support.The YOD service accepts referrals from OPCMHTs for direct input to the person with the diagnosis of YOD and their families, where specialist input is required.
The YOD service is unable to accept self-referrals. However, if you or a loved one have a diagnosis of YOD and you live in Greater Glasgow and Clyde, please do not hesitate to contact us at the YOD inbox address below, if you are unsure about what supports may be available in your local area.
The type of support provided depends on the individual needs of the person with dementia and their family. This can include:
Training on the assessment, diagnosis, and care of YOD
Consultation/support to clinicians with assessment of suspected YOD
Adjustment to diagnosis for patients and their family
Psychoeducation about dementia, including rarer types
Individual and group interventions for people with dementia
Individual and group psychological interventions for carers
Psychological interventions to reduce Stress and Distress in dementia
I’m worried that I am (or my loved one is) experiencing some of the symptoms listed above
If you are worried about your memory or any other area of cognition, in the first instance contact your GP and arrange an appointment to discuss your observations and your concerns. It is helpful to tell your GP when the difficulties started; whether they have stayed the same, improved, or worsened; and to give a list of examples. If possible, attend your GP appointment with someone who knows you well, as they can also share (with your permission) any changes they have noticed.
Many factors that are not dementia can affect cognition (e.g. vitamin/iron deficiency, poorly controlled diabetes, low mood, sleep disorders) and some of those factors can be reversible. Your GP will take a detailed history of your difficulties and typically order a routine blood test and any other indicated tests to exclude reversible causes. They may also complete a brief pen and paper test to assess your cognition. Once the GP has completed their assessment, if no clear cause has been identified and there is ongoing concern that your difficulties could be early symptoms of a type of dementia, then your GP may refer you on to other services for more detailed investigations. This might include a referral to your local Community Mental Health Team or to a Neurology Service.
I have (or my loved one has) recently been diagnosed with dementia
The clinician who made and shared with you the diagnosis of YOD (usually a Psychiatrist, a Neurologist or a Clinical Psychologist) will refer you for follow-up care to your local Older People’s Community Mental Health Team (OPCMHT). In Greater Glasgow and Clyde, Older People’s teams offer support and care to people with YOD and their families. Although people with YOD will by definition be under the age of 65 at the time of diagnosis, care comes from local Older People’s team. These teams have clinicians with expertise in supporting people with dementia and their families.
OPCMHTs are multidisciplinary teams of Psychiatrists, Nurses, Psychologists, Occupational Therapists and Post Diagnostic Link Workers. After you have received a YOD diagnosis, you should expect to receive an appointment from your local Older People’s team irrespective of your age. Please, see link below for a comprehensive list of OPCMHTs in Greater Glasgow and Clyde along with contact numbers.
Post Diagnostic Support for people with a diagnosis of Young Onset Dementia
Everyone in Scotland who has been given a diagnosis of dementia is entitled to a minimum of one year Post Diagnostic Support. This support is offered by Post Diagnostic Link Workers, a specialist role within OPCMHTs. Shortly after your care is accepted by your local Older People’s team, you will be allocated a Post Diagnostic Link worker. Occasionally, there may be a little wait, but typically after a few weeks a Post Diagnostic Link Worker will be in contact with you by phone or letter to arrange to meet you.
The aims of Post Diagnostic Support is to help you and your family to:
Understand the illness and manage your symptoms
Be supported to keep up your community connections and make new ones
Have the chance to meet other people with dementia and their families
Plan for future decision-making
Plan for your future support
What other supports are available for people with YOD and their families?
What other supports are available for people with YOD and their families?
Alzheimer Scotland
Alzheimer Scotland is a charity dedicated to supporting people and families with dementia. You can visit the website for useful links to local supports https://www.alzscot.org and/or contact the 24/7 Helpline 0808 808 3000.
You can arrange to meet an Alzheimer Scotland Dementia Advisor, who can also provide you with information on local groups and activities. Their service operates between 9am – 5pm Monday to Friday. You can contact their confidential service by telephone 0300 373 5774 or email advice@alzscot.org
In Glasgow City, Alzheimer Scotland run a weekly YOD Dementia café. You and your loved ones are more than welcome to attend for a relaxed discussion and contact with other people with dementia and their families. For information on the YOD Dementia café, please contact Alzheimer Scotland or visit the link below.
If you are supporting a loved one with a diagnosis of YOD, it can be helpful to contact your local Carer Centre. Carer Centres offer practical support, advice and information for carers. You can access Carer Centres in your local area either by phone, drop-in, or outreach surgeries.
Carer Centres can provide you with:
Information and advice on things like benefits, respite and support services, advocacy, support under the Carers Act, aids and adaptions
Emotional support – you can talk with trained staff, volunteers and other carers who understand your situation
Community consultation – by giving carers a unified voice to have an impact on local, regional and national decision-making
Time out from caring, breaks, relaxation therapies, and the opportunity to enjoy your own social life
To find out where your local Carer Centre is, please visit the link below. The webpage includes a comprehensive list of Carer Centres for all areas in Scotland along with contact details. You do not need a referral to a Carer Centre. You can drop-in during open hours, call, or self-refer.
TIDE is a charity supporting family and carers of people with a diagnosis of dementia. There are free resources available on their website and links to join a monthly YOD carers’ café. This is an online meeting for family members/carers of people with a YOD diagnosis. No referral is required. If this is of interest to you, please follow the link below for further information.
Rare Dementia Support is a charity that offers specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Their aim is for all people with, at risk of, or supporting someone with a rare form of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions.
Rare Dementia Support have on their website videos of patients and family members providing valuable insights and information on rare types of dementia, such as Fronto-temporal dementia, Posterior Cortical Atrophy and Lewy Body Dementia. In addition, the charity organises online monthly meetings for people with these rare types of dementia and family members, who wish to meet others and learn more about their condition. These are free to access and people can self-refer to attend.
Social Care for people with YOD and their families and carers
Support for the person with the diagnosis
If you or your loved one need support to function day to day and you wish to make suitable arrangements for input from services/carers, then please contact your local Social Work service and make a referral for an assessment of their needs.
If you are offering routine care to a loved one, family, partner or friend of a person with a YOD diagnosis, please note that you are entitled to a separate assessment of your needs as a carer, which is referred to as a ‘Carer Assessment’.
If you wish learn more about YOD care and national support networks, then see below links to some key organisations. Feel free to visit and make direct contact if you wish:
to learn more about YOD care in Scotland and the UK
to share your views
to advocate for the rights of people with YOD and their families
WestMARC, West of Scotland Mobility and Rehabilitation Centre, serves a population of approximately 2.6 million people and has in excess of 42,000 active wheelchair and prosthetics patients.
Contact Telephone: 0300 790 0129 (Monday to Friday 8.45am to 4.15pm)
The service provides wheelchairs (manual and powered) and children’s buggies, with postural supports if required, to people requiring wheeled mobility that are living in the West of Scotland. Services provided include:
Clinical assessments
Provision of equipment (wheelchairs, buggies, seating systems) tailored to patient’s needs
Equipment repairs
Our team consists of administrative staff, technical staff, occupational therapists, physiotherapists, clinical scientists (bioengineers), nursing/medical staff and clinical psychology staff.
The Prosthetics Service measures for, manufactures and fits artificial limbs for adults and children with amputation or limb absence. Clinics are conducted at Westmarc and at our satellite clinic at Ayr Hospital to provide new limbs and carry out maintenance and repairs for existing limb users.
We have an onsite workshop where our technical team manufacture and repair new and existing artificial limbs. This service works with Strathclyde University to provide placements for students. There are also close links to Finding Your Feet, a charity who support families affected by amputation or limb absence.
The Prosthetics service provides upper and lower limb care to approximately 52% of Scotland’s population. Our clinics deliver life long prosthetic care for individuals with amputation and/or congenital absence of a limb. This may include patients with multiple level limb absence and/or complex clinical requirements.
There is an on-site workshop where our technical team manufacture and repairs new and existing limbs. We provide medical clinics and a multidisciplinary clinic where new patients and referrals, approximately 300 per year, are assessed.
The inpatients for this service are mainly based at The Queen Elizabeth University Hospital whilst outpatients, approximately 3,500, come mainly from Greater Glasgow & Clyde, Argyll, forth valley, Lanarkshire, Dumfries & Galloway and some other Scottish Health Boards.
Patient referrals are received by the service from:
Primary patient referrals from the Queen Elizabeth University Hospital or other hospitals.
Self referrals from existing patients and or carers.
Referrals from GPs, Consultants and other Health Care Professionals
WestMARC serves as one of the locations for the Specialist Prosthetics Service. It is responsible for the assessment, prescription and provision of state-of-the-art (SOTA) prostheses. A single multidisciplinary team based over two sites, WestMARC and the SMART centre at Astley Ainslie Hospital in Edinburgh, deliver this national service for eligible limb users.
The Prosthetic Physiotherapy Service
We work very closely with the prosthetics service to provide specialist outpatient physiotherapy care for patients who have an amputation or limb loss. This includes exercise programmes, teaching patients how to put on and off their prosthetic limb, learning how to walk and do functional tasks such as the stairs.
If you are referring a patient for a physiotherapy review only, please complete the Prosthetic service referral and write on the top *For Physio Only* and this highlights to our administration staff that the patient requires physiotherapy review prior to primary clinic.
If you have any queries or concerns, please contact the department for further advice.
Physiotherapy Information
The aim of our service is to provide a high quality, specialist outpatient physiotherapy service for new and established adult and paediatric patients who have had an amputation or limb loss.
The Team
Joanne Hebenton – Team Lead Physiotherapist
Nikki Porteous – Specialist physiotherapist
Damien McGovern – Specialist Physiotherapist
Grace Ferguson – Specialist Physiotherapist
Lorraine Douglas – Support worker
Rotational Physiotherapist
What We Do
We aim to make patients as independent as possible whilst taking a goal centred approach. Gym sessions are held Monday to Friday which facilitates patients to use their prosthetic limb and improve their walking or transfers. Patients can also be provided with a home exercise programme for their walking, strength and balance.
We also have close links with the 3rd sector and work closely with Finding your Feet which are a Scottish based charity supporting people after amputation or limb loss finding your feet and Scottish Disability Sport Scotland among others. The department is involved nationally, in promoting and developing expertise in prosthetic physiotherapy practice, education, research and audit.
Our custom built gym and courtyard facility is based within WestMARC. We share these facilities and work closely with the wider multidisciplinary team such as the Occupational Therapist, Prosthetists, Nurses, Clinical Psychologist and Bioengineers.
Other services we provide are:
Information support groups
Group exercise classes
Running class
Pre amputation consultations
Gait laboratory assessments
Multidisciplinary paediatric clinics
Assessment for suitability for a prosthetic limb
Osseointegration service
Training and assessment for those referred to the Scottish Specialist Prosthetic Service which provides advanced prosthetic components via a national panel
Instructional videos on transfers for new amputees
WestMARC Physiotherapy staff along with team at Finding You Feet some instructional videos on transfers for new amputees.
Bed to Upright
Wheelchair to bed with board
Bed to wheelchair with board
Wheelchair to bed with pillow
Bed to wheelchair with pillow
The Environmental Control Service
Provides services to patients within NHSGGC. This service enables people with severe disabilities to independently control their home environment including door-entry, intercom, telephony, a-v equipment, heating and lighting.
This service supports patients with complex gait problems by integrating the assessment and planning of medical, therapy and orthotic interventions making use of a range of simple and complex gait analysis equipment.
The Clinical Psychology Service supports wheelchair and prosthetic users attending WestMARC to manage psychological distress or emotional difficulties linked to disability, amputation or changes in function. The team offers a range of assessment and therapy options, including self-help resources, group interventions and specialist one-to-one psychological therapy. Neuropsychological input and pre/post surgical assessments are also available. Clinics are offered in person at WestMARC and remotely via NearMe, and the service also provides teaching, training and consultation to healthcare professionals.
Who we see:
Active WestMARC wheelchair and prosthetics users of all ages (and parents/carers when relevant).
Referral criteria:
Psychological distress directly related to the reasons for attending WestMARC, including adjustment to disability, limb loss or changes in function.
Who can refer:
WestMARC clinicians, or external health professionals following discussion with the Psychology team.
Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm) WestMARC Yoker depot and the WestMARC Motherwell Hub are open for drop in repairs Monday to Friday 9.00 am to 3.45 pm.
Prosthetics
Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm)
Physiotherapy
Team Lead Physiotherapist: Joanne Hebenton Telephone number: 0300 790 0129 E-mail: westmarc.physiotherapy@ggc.scot.nhs.uk Service hours: Monday to Friday, 8.30am-4.30pm
Drop in repairs available Monday to Friday 9am – 3:45pm. The Motherwell hub is a smaller unit and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.
Care Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make WestMARC services better. If you as a patient yourself or as a carer experienced care from WestMARC we would value your feedback good or bad, we appreciate your honesty. Please follow the link Care Opinion or call 0800 122 3135.
If you’ve experienced WestMARC Services recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion will ask WestMARC to respond to the feedback you share, but does not reveal your identity.
This service is independent of WestMARC and the NHS. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.
Complaints
If you wish to raise your concerns about a service which WestMARC has provided, please contact us through the Call Centre on 0300 790 0129 so that a record can be made of the issues.
WestMARC aims to provide a high standard of service and therefore welcome the opportunity to discuss any areas of shortfall to resolve any issues before unnecessary distress is caused resulting in a formal complaint.
For more information about the NHS Greater Glasgow and Clyde complaints procedure, please visit our Complaints page.
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Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
We use Microsoft Clarity to understand how users interact with our website, including information such as clicks, scrolling and navigation behaviour, to help improve our services.
Microsoft Clarity uses cookies and similar technologies. These are only set if you accept analytics cookies.
If you choose not to accept analytics cookies, Clarity will operate in a limited mode using non-cookie-based data, which does not track users across pages or visits.
The data collected is behavioural and technical in nature and does not directly identify individuals. Sensitive information such as names, email addresses and form inputs is automatically hidden and not recorded or viewed.
Some information, such as device and approximate location data will still be collected and is treated as personal data in accordance with data protection legislation.
This will not be used for any purpose other than analytics and will not be used to identify you.
We use Microsoft Clarity to understand how users interact with our website, including information such as clicks, scrolling and navigation behaviour, to help improve our services.
Microsoft Clarity uses cookies and similar technologies. These are only set if you accept analytics cookies.
If you choose not to accept analytics cookies, Clarity will operate in a limited mode using non-cookie-based data, which does not track users across pages or visits.
The data collected is behavioural and technical in nature and does not directly identify individuals. Sensitive information such as names, email addresses and form inputs is automatically hidden and not recorded or viewed.
Some information, such as device and approximate location data will still be collected and is treated as personal data in accordance with data protection legislation.
This will not be used for any purpose other than analytics and will not be used to identify you.
