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Services A to Z

Cash machines are available at many hospital locations, including:

  • Queen Elizabeth University Hospital Glasgow
  • Royal Hospital for Children, Glasgow
  • Gartnavel General Hospital
  • Glasgow Royal Infirmary
  • Stobhill Hospital.

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Clinical Biochemistry is the division of Laboratory Medicine that deals with the measurement of chemicals in blood, urine and other body fluids. These test results are used for the diagnosis and management of the disease. The Clinical Biochemistry services provide advice to Clinicians on the appropriate use of tests, interpretation of results and follow up investigations that may be required.

Scottish Trace Element & Micronutrient Diagnostic & Research Laboratory

The Scottish Trace Element and Micronutrient Diagnostic and Research Laboratory (STEMDRL) is in part centrally funded by the National Services Division of NHS Scotland to provide a specialist analytical and advisory service for trace elements and vitamins.

More Information

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Which services are available at the Brownlee Travel Clinic?

Pre-travel clinic
  • The Clinic offers specialist consultant-led pre-travel advice to travellers who may be at greatest risk of travel-associated infections or other health hazards
  • Most travellers will be seen at the nurse-led NHS Travel Health Service where you will receive a thorough Travel Health Risk Assessment and one or more of the free NHS travel vaccinations (if indicated)
  • Travellers may be referred for a subsequent appointment at the Brownlee if undertaking a particularly complex travel itinerary. Examples include: travelling across multiple international borders in tropical areas, travelling in high risk areas for 6 months or more, and travelling for volunteering or humanitarian work
  • Travellers who are immunosuppressed, or pre-immunosuppression, will be offered an appointment directly at the Brownlee
  • The Brownlee may offer you additional vaccinations or medications, such as anti-malarial tablets, which will incur a charge. This will be discussed at your appointment.
Post-travel clinic
  • The Brownlee also operates a clinic for unwell returning travellers. Appointments are offered following a referral from a hospital doctor or your GP. No self-referrals will be accepted
  • Returning travellers who are acutely unwell should contact their GP, NHS 24 on 111 or A&E.

Which services are not available at the Brownlee Travel Clinic?

  • The Brownlee Travel Clinic does not provide telephone advice to members of the public. Travel health advice for the public is available via www.fitfortravel.nhs.uk
  • The Brownlee Travel Clinic does not provide telephone advice to health professionals. Travel health professionals should seek advice from Public Health Scotland’s Travel and International Health team via www.travax.nhs.uk.

How can I make an appointment at the Brownlee Travel Clinic?

  • Travellers seeking an appointment at any of our NHS Travel Health Services should call 0800 917 6115 or email Ggc.VaccinationContactCentre@ggc.scot.nhs.uk.
  • Travellers who are immunosuppressed, or pre-immunosuppression, can be referred to the Brownlee Centre Travel clinic by their GP or the Specialist team looking after them.

Where is the Brownlee Travel Clinic?

  • The clinic is situated in the Brownlee Outpatients Department, Lower Ground, Brownlee Centre, Gartnavel General Hospital, 1053 Great Western Road, Glasgow G12 0YN
  • It is open on Wednesday, 9.30am to 12.30pm and can only accept patients who live in the Great Glasgow and Clyde Health Board area.

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Support and Information Centres are non-clinical spaces within hospitals. Staff in these Centres can provide information and support on a wide range of health and lifestyle issues, including:

  • Information on health conditions
  • Caring for relatives and friends
  • Benefits and money advice
  • Information on lifestyle factors such as stopping smoking, exercise and weight management
  • Information on issues such as health rights and NHS complaints
  • Details of other local services that may be able to assist you.
  • Complaints and concerns about the NHS
  • Support groups and services
Who can use the centres?

The centres are open to everyone, including patients, carers, family members, staff and members of the public.

The centres are drop-in, appointments are not necessary.

Where are the centres located?

Family Support and Information Service – located within the NHSGGC Royal Hospital for Children

Support and Information Service – located within most NHSGGC adult acute hospitals

Beatson Information and Support Service – located within the Beatson West of Scotland Cancer Care Centre

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In some of our hospitals, we have a new patient check-in system for outpatients. This system uses a simple touch screen computer. If you have any concerns or trouble using the new system you can ask one of the guides for help or go directly to the clinic reception desk.

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Before your appointment

Appointment changes

To cancel or change your appointment please telephone the number on your appointment letter. This may allow us to give your appointment time to another patient. Please do not attend if you think you could have COVID-19, flu or diarrhoea and vomiting. 

If you fail to attend without telling the clinic in advance, we may return you back to the care of your GP. This is in line with NHS Greater Glasgow and Clyde’s Did Not Attend and Cancellation Policy.

Appointment reminder call

The hospital uses an automated voice system to remind you about your appointment. This system asks if you will be attending your appointment. If not, we will give your appointment to another patient.

If you do not wish to receive the reminder call, please contact us at the telephone number or email address included in your letter.

Help with specific needs 

If you need help with any of the following please telephone the number on your appointment letter, before your appointment:

  • Sight, hearing or require an interpreter 
  • Mobility, specialised equipment or any other need.

Attending an outpatient clinic

Outpatient check-in system

In some of our hospitals, we have a new patient check-in system for outpatients. This system uses a simple touch screen computer.

If you have any concerns or trouble using the new system you can ask one of the guides for help or go directly to the clinic reception desk.

Where the new system has not been installed, please go directly to the clinic reception desk to check-in.

When you arrive at the clinic

Please hand your appointment letter to the receptionist, who will direct you to the waiting area.

If clinics are running late we will tell you and give you an update.

What to bring with you
  • Your appointment letter
  • A note of all medicines you currently take including any vitamins, herbal, homeopathic or alternative remedies
  • Repeat prescription list (if any)
  • Any questions you may have for the doctor (You may want to write these down before you visit).
What to expect
  • Multiple clinics may run at the same time and may have different timings. This doesn’t mean you are taken out of turn
  • The length of an appointment can vary so please make sure you have time to wait in case of delays. At your appointment you may have tests carried out. If surgery is part of your treatment plan, your appointment may include a pre-operative assessment (a health check for your surgery) on the same day
  • You will see a consultant, a member of their team or a nurse. You may have a friend or relative present when you see them
  • If you need further appointments, we will discuss this with you
  • As soon as test results are known, we will contact your GP. Please check with your GP practice that they have your results before making an appointment
  • Some tests or scans are sent to your hospital consultant not your GP. We will tell you this at the time of your test or scan
  • You have a right to a second opinion. If you feel this is necessary please ask the consultant in charge of your care
  • If you wish, you can access your health records. A senior member of staff will be able to advise you how to do this.
Help with specific needs

If you need help with any of the following please telephone the number on your appointment letter, before you visit:

  • Sight, hearing or require an interpreter
  • Mobility, specialised equipment or any other need.
No smoking

The hospital operates a Smokefree Policy. This means no smoking in any NHS building, entrance, doorway, grounds or car park. This also includes the use of electronic cigarettes or the use of vaporisers.

Courtesy to staff

At your appointment, you can expect staff to treat you with dignity and respect. Equally, we expect our staff to be treated the same. Abusive or violent behaviour will not be tolerated and we will consider prosecuting any person whose behaviour is unacceptable.

Student teaching

An important part of our work in hospital is the teaching and training of students in medical, nursing and other professions.

You have a right to decide whether or not you wish to take part in student teaching or medical research. We will ask you about this before your consultation.

Outpatient facilities

Quiet Room

Most hospitals have a quiet room or sanctuary available places of peace, meditation and prayer. Everyone is welcome to use them.

Health information leaflets

Leaflets are available within the hospital on treatments, specific conditions and on health improvement. Please ask your nurse.

Café facilities

Please ask staff to direct you to the nearest Café or find more information here:

ATM (cash machines)

They are available on many of our sites.

Further information on attending an outpatient clinic

Find out what to do before your appointment and what to expect when you attend a clinic:

The leaflet is also available in other languages

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What is Young Onset Dementia (YOD)

Dementia is an umbrella term for a range of progressive conditions that affect the brain and lead to changes in thinking, behaviour and functioning. Young onset dementia (YOD) is any form of dementia that develops before the age of 65. The risk of developing some types of dementia increases with age. As a result, there are more people within older age groups who develop symptoms and receive a diagnosis of dementia. This may explain why dementia is frequently but mistakenly considered a condition of old age. In fact, albeit more rarely, all types of dementia can develop in adults under the age of 65. Indeed, some rarer types of dementia have a typical age of onset in people who are in their 50s and 60s. In some cases dementia can occur in people in their 30s or 40s.

The most common forms of dementia in younger people are Alzheimer’s disease, Vascular dementia, Frontotemporal dementia and Lewy body dementia. Around 20% of younger people with dementia have a rarer form of the condition, such as Posterior Cortical Atrophy (PCA) or Primary Progressive Aphasia (PPA). There is a wide array of rare conditions that can lead to dementia in younger people, including rare genetic disorders.

Over 70,000 people are living with YOD in the UK. This is 7.5% of people with a diagnosis of dementia in the UK. There are estimated to be 92 people per 100,000 of the population diagnosed with dementia between ages 30-64. In Scotland, this means that there are about 5,300 with a YOD. For further information on YOD definition and prevalence you can visit the Young Dementia Network website.

https://www.youngdementianetwork.org/about-young-onset-dementia

What are the symptoms of dementia?

In people under the age of 65, the initial symptoms of YOD are not always recognised. Initially, symptoms may be attributed for some time to other causes, such as menopause, anxiety, depression, stress or relationship issues. This can result in delays in getting a diagnosis.

Dementia is often associated with memory problems, such as forgetting recent conversations or upcoming appointments. However, the early symptoms of some types of dementia commonly seen in younger people (e.g. Posterior Cortical Atrophy or Frontotemporal Dementia) may not be memory loss. Symptoms differ depending on the type of dementia a person has, and which parts of the brain are affected. A good working knowledge of common and rare types of dementia can be very helpful in correctly identifying the initial symptoms, offering relevant assessments, and reaching an accurate and timely diagnosis of YOD.

As mentioned before, symptoms depend on the type of dementia and which parts of the brain it affects. As the conditions that lead to dementia are progressive, symptoms worsen over time. The exact symptoms that a person experiences, and the rate of progression over time, differs from person to person. Symptoms typically impact on a person’s ability to complete their daily activities (e.g. remembering commitments, shopping, use of technology), functioning at work, and relationships. Often colleagues, family and friends can be the first people to notice early symptoms. Sometimes the person with dementia might not have awareness or insight into their difficulties.

If you wish to learn more, then it can be very helpful to know what type of dementia you or your loved one has been diagnosed with. Learning about the condition, symptoms, and typical progression can help you to better understand difficulties and how to meet any needs. You can follow the links below to access information leaflets on different types of dementia.

https://www.alzscot.org/what-is-dementia/types-of-dementia

https://www.alzheimers.org.uk/about-dementia/types-dementia?gad_source=1&gad_campaignid=1982211334

The need for Specialist YOD Services

The needs of people with YOD and their families often differ from the needs of people who develop dementia later in life. Younger people are more likely to:

  • Be in work, and therefore need support to continue working and/or help when employment ends
  • Have financial commitments (e.g., mortgage) and other caring commitments, including children and/or elderly relatives
  • Experience difficulties obtaining a YOD diagnosis
  • Have a rarer type of dementia
  • Need emotional support to cope with the diagnosis

A recent landmark study (The Angela Project) has shown that care improves for people with YOD where there are specialist services. If interested, you can learn more about the study and findings by following the link below.

https://www.youngdementianetwork.org/research-evidence/the-angela-project

The NHS Greater Glasgow and Clyde (GG&C) YOD Service

The NHS GG&C YOD Service is a health-board wide service for people under the age of 65 years, their families and carers. This service covers Glasgow City, East Dunbartonshire, West Dunbartonshire, Renfrewshire, East Renfrewshire, and Inverclyde. The YOD Service office base is at Gartnavel Royal Hospital, but all patient contact is arranged at a location suitable for the person with the diagnosis and their family.

The YOD service has 2 Clinical Psychologists, a specialist Community Psychiatric Nurse (CPN), and administrative support. The service works in partnership with Adult and Older People’s Community Mental Health Teams (CMHTs), providing consultation, training, and interventions. For any questions about the service, please do not hesitate to email the YOD Service inbox below:

ggc.youngonset.dementiaservice@nhs.scot

Who can refer to the GG&C YOD Service

The YOD service accepts referrals for Consultation from Adult Community Mental Health Teams (CMHTs) during the period of assessment. The YOD service works closely with Adult CMHTs offering consultation and support during the period of assessment for suspected YOD. When a diagnosis is made by an Adult CMHT or by Neurology, the YOD service offers guidance on the care pathway ensuring that there is appropriate follow-up and Post Diagnostic Support.  

Once a diagnosis has been confirmed, patients should be referred to their locality Older People’s Community Mental Health Teams (OPCMHTs). This is where patients can access specialist dementia support, including Post Diagnostic Support.The YOD service accepts referrals from OPCMHTs for direct input to the person with the diagnosis of YOD and their families, where specialist input is required.

The YOD service is unable to accept self-referrals. However, if you or a loved one have a diagnosis of YOD and you live in Greater Glasgow and Clyde, please do not hesitate to contact us at the YOD inbox address below, if you are unsure about what supports may be available in your local area.

ggc.youngonset.dementiaservice@nhs.scot

What does the YOD Service Offer

The type of support provided depends on the individual needs of the person with dementia and their family. This can include:

  • Training on the assessment, diagnosis, and care of YOD
  • Consultation/support to clinicians with assessment of suspected YOD
  • Adjustment to diagnosis for patients and their family
  • Psychoeducation about dementia, including rarer types 
  • Individual and group interventions for people with dementia
  • Individual and group psychological interventions for carers
  • Psychological interventions to reduce Stress and Distress in dementia

I’m worried that I am (or my loved one is) experiencing some of the symptoms listed above

If you are worried about your memory or any other area of cognition, in the first instance contact your GP and arrange an appointment to discuss your observations and your concerns. It is helpful to tell your GP when the difficulties started; whether they have stayed the same, improved, or worsened; and to give a list of examples. If possible, attend your GP appointment with someone who knows you well, as they can also share (with your permission) any changes they have noticed.

Many factors that are not dementia can affect cognition (e.g. vitamin/iron deficiency, poorly controlled diabetes, low mood, sleep disorders) and some of those factors can be reversible. Your GP will take a detailed history of your difficulties and typically order a routine blood test and any other indicated tests to exclude reversible causes. They may also complete a brief pen and paper test to assess your cognition. Once the GP has completed their assessment, if no clear cause has been identified and there is ongoing concern that your difficulties could be early symptoms of a type of dementia, then your GP may refer you on to other services for more detailed investigations. This might include a referral to your local Community Mental Health Team or to a Neurology Service.

I have (or my loved one has) recently been diagnosed with dementia

The clinician who made and shared with you the diagnosis of YOD (usually a Psychiatrist, a Neurologist or a Clinical Psychologist) will refer you for follow-up care to your local Older People’s Community Mental Health Team (OPCMHT). In Greater Glasgow and Clyde, Older People’s teams offer support and care to people with YOD and their families. Although people with YOD will by definition be under the age of 65 at the time of diagnosis, care comes from local Older People’s team. These teams have clinicians with expertise in supporting people with dementia and their families.

OPCMHTs are multidisciplinary teams of Psychiatrists, Nurses, Psychologists, Occupational Therapists and Post Diagnostic Link Workers. After you have received a YOD diagnosis, you should expect to receive an appointment from your local Older People’s team irrespective of your age. Please, see link below for a comprehensive list of OPCMHTs in Greater Glasgow and Clyde along with contact numbers.  

https://www.nhsggc.scot/your-health/heads-up-mental-health-support/services-and-support/mental-health-services/

Post Diagnostic Support for people with a diagnosis of Young Onset Dementia

Everyone in Scotland who has been given a diagnosis of dementia is entitled to a minimum of one year Post Diagnostic Support. This support is offered by Post Diagnostic Link Workers, a specialist role within OPCMHTs. Shortly after your care is accepted by your local Older People’s team, you will be allocated a Post Diagnostic Link worker. Occasionally, there may be a little wait, but typically after a few weeks a Post Diagnostic Link Worker will be in contact with you by phone or letter to arrange to meet you.

The aims of Post Diagnostic Support is to help you and your family to:

  • Understand the illness and manage your symptoms
  • Be supported to keep up your community connections and make new ones
  • Have the chance to meet other people with dementia and their families
  • Plan for future decision-making
  • Plan for your future support

What other supports are available for people with YOD and their families?

What other supports are available for people with YOD and their families?

Alzheimer Scotland

Alzheimer Scotland is a charity dedicated to supporting people and families with dementia. You can visit the website for useful links to local supports https://www.alzscot.org and/or contact the 24/7 Helpline 0808 808 3000.

You can arrange to meet an Alzheimer Scotland Dementia Advisor, who can also provide you with information on local groups and activities. Their service operates between 9am – 5pm Monday to Friday. You can contact their confidential service by telephone 0300 373 5774 or email advice@alzscot.org

In Glasgow City, Alzheimer Scotland run a weekly YOD Dementia café. You and your loved ones are more than welcome to attend for a relaxed discussion and contact with other people with dementia and their families. For information on the YOD Dementia café, please contact Alzheimer Scotland or visit the link below.

https://www.glasgowhelps.org/services/glasgow-dementia-resource-centre-alzheimer-scotland-3

Carers Centres

If you are supporting a loved one with a diagnosis of YOD, it can be helpful to contact your local Carer Centre. Carer Centres offer practical support, advice and information for carers. You can access Carer Centres in your local area either by phone, drop-in, or outreach surgeries.

Carer Centres can provide you with:

  • Information and advice on things like benefits, respite and support services, advocacy, support under the Carers Act, aids and adaptions
  • Emotional support – you can talk with trained staff, volunteers and other carers who understand your situation
  • Community consultation – by giving carers a unified voice to have an impact on local, regional and national decision-making
  • Time out from caring, breaks, relaxation therapies, and the opportunity to enjoy your own social life

To find out where your local Carer Centre is, please visit the link below. The webpage includes a comprehensive list of Carer Centres for all areas in Scotland along with contact details. You do not need a referral to a Carer Centre. You can drop-in during open hours, call, or self-refer. 

TIDE (Together in Dementia Everyday)

TIDE is a charity supporting family and carers of people with a diagnosis of dementia. There are free resources available on their website and links to join a monthly YOD carers’ café. This is an online meeting for family members/carers of people with a YOD diagnosis. No referral is required. If this is of interest to you, please follow the link below for further information.

https://www.tide.uk.net/events

Rare Dementia Support

Rare Dementia Support is a charity that offers specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Their aim is for all people with, at risk of, or supporting someone with a rare form of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions.

Rare Dementia Support have on their website videos of patients and family members providing valuable insights and information on rare types of dementia, such as Fronto-temporal dementia, Posterior Cortical Atrophy and Lewy Body Dementia. In addition, the charity organises online monthly meetings for people with these rare types of dementia and family members, who wish to meet others and learn more about their condition. These are free to access and people can self-refer to attend.

https://www.raredementiasupport.org

Social Care for people with YOD and their families and carers

Support for the person with the diagnosis

If you or your loved one need support to function day to day and you wish to make suitable arrangements for input from services/carers, then please contact your local Social Work service and make a referral for an assessment of their needs.

For Glasgow City Council, see links below:

https://glasgowcity.hscp.scot/news/new-support-enquiry-form

https://www.glasgow.gov.uk/carers

Support for people offering unpaid care

If you are offering routine care to a loved one, family, partner or friend of a person with a YOD diagnosis, please note that you are entitled to a separate assessment of your needs as a carer, which is referred to as a ‘Carer Assessment’.

https://www.carersuk.org/help-and-advice/practical-support/carers-assessment

I want to learn more about YOD care

If you wish learn more about YOD care and national support networks, then see below links to some key organisations. Feel free to visit and make direct contact if you wish:

  • to learn more about YOD care in Scotland and the UK
  • to share your views
  • to advocate for the rights of people with YOD and their families

The Young Dementia Network https://www.youngdementianetwork.org

The UK Network of Dementia Voices https://www.dementiavoices.org.uk/

Useful information

This information has been prepared to provide information for people with dementia, and for their carers.

Partners:

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WestMARC, West of Scotland Mobility and Rehabilitation Centre, serves a population of approximately 2.6 million people and has in excess of 42,000 active wheelchair and prosthetics patients.

Contact Telephone: 0300 790 0129 (Monday to Friday 8.45am to 4.15pm)

Email: ggc.westmarc@nhs.scot

WestMARC Outpatient Appointment Information Leaflet

Reception area offers T.V. and free Wi-Fi.

Clinical Services

The Wheelchair and Seating Service 

The service provides wheelchairs (manual and powered) and children’s buggies, with postural supports if required, to people requiring wheeled mobility that are living in the West of Scotland. Services provided include:

  • Clinical assessments
  • Provision of equipment (wheelchairs, buggies, seating systems) tailored to patient’s needs
  • Equipment repairs

Our team consists of administrative staff, technical staff, occupational therapists, physiotherapists, clinical scientists (bioengineers), nursing/medical staff and clinical psychology staff.

Contact Details

The service can be contacted via telephone 0300 790 0129 Monday to Friday 8:45am to 4:15pm, excluding NHS public holidays.

Service is also contactable via email: westmarc@ggc.scot.nhs.uk

The Prosthetics Service 

The Prosthetics Service measures for, manufactures and fits artificial limbs for adults and children with amputation or limb absence. Clinics are conducted at Westmarc and at our satellite clinic at Ayr Hospital to provide new limbs and carry out maintenance and repairs for existing limb users.

We have an onsite workshop where our technical team manufacture and repair new and existing artificial limbs. This service works with Strathclyde University to provide placements for students. There are also close links to Finding Your Feet, a charity who support families affected by amputation or limb absence.

Prosthetic Information

The Prosthetics service provides upper and lower limb care to approximately 52% of Scotland’s population. Our clinics deliver life long prosthetic care for individuals with amputation and/or congenital absence of a limb. This may include patients with multiple level limb absence and/or complex clinical requirements.

There is an on-site workshop where our technical team manufacture and repairs new and existing limbs. We provide medical clinics and a multidisciplinary clinic where new patients and referrals, approximately 300 per year, are assessed.

The inpatients for this service are mainly based at The Queen Elizabeth University Hospital whilst outpatients, approximately 3,500, come mainly from Greater Glasgow & Clyde, Argyll, forth valley, Lanarkshire, Dumfries & Galloway and some other Scottish Health Boards.

Patient referrals are received by the service from:

  • Primary patient referrals from the Queen Elizabeth University Hospital or other hospitals.
  • Self referrals from existing patients and or carers.
  • Referrals from GPs, Consultants and other Health Care Professionals

WestMARC serves as one of the locations for the Specialist Prosthetics Service. It is responsible for the assessment, prescription and provision of state-of-the-art (SOTA) prostheses. A single multidisciplinary team based over two sites, WestMARC and the SMART centre at Astley Ainslie Hospital in Edinburgh, deliver this national service for eligible limb users.

The Prosthetic Physiotherapy Service 

We work very closely with the prosthetics service to provide specialist outpatient physiotherapy care for patients who have an amputation or limb loss. This includes exercise programmes, teaching patients how to put on and off their prosthetic limb, learning how to walk and do functional tasks such as the stairs.

If you are referring a patient for a physiotherapy review only, please complete the Prosthetic service referral and write on the top *For Physio Only* and this highlights to our administration staff that the patient requires physiotherapy review prior to primary clinic.

If you have any queries or concerns, please contact the department for further advice.

Physiotherapy Information

The aim of our service is to provide a high quality, specialist outpatient physiotherapy service for new and established adult and paediatric patients who have had an amputation or limb loss.

The Team

  • Joanne Hebenton – Team Lead Physiotherapist
  • Nikki Porteous – Specialist physiotherapist
  • Damien McGovern – Specialist Physiotherapist
  • Grace Ferguson – Specialist Physiotherapist
  • Lorraine Douglas – Support worker
  • Rotational Physiotherapist

What We Do

We aim to make patients as independent as possible whilst taking a goal centred approach. Gym sessions are held Monday to Friday which facilitates patients to use their prosthetic limb and improve their walking or transfers. Patients can also be provided with a home exercise programme for their walking, strength and balance.

We also have close links with the 3rd sector and work closely with Finding your Feet which are a Scottish based charity supporting people after amputation or limb loss finding your feet and Scottish Disability Sport Scotland among others. The department is involved nationally, in promoting and developing expertise in prosthetic physiotherapy practice, education, research and audit.

Our custom built gym and courtyard facility is based within WestMARC. We share these facilities and work closely with the wider multidisciplinary team such as the Occupational Therapist, Prosthetists, Nurses, Clinical Psychologist and Bioengineers.

Other services we provide are:

  • Information support groups
  • Group exercise classes
  • Running class
  • Pre amputation consultations
  • Gait laboratory assessments
  • Multidisciplinary paediatric clinics
  • Assessment for suitability for a prosthetic limb
  • Osseointegration service
  • Training and assessment for those referred to the Scottish Specialist Prosthetic Service which provides advanced prosthetic components via a national panel
  • Paediatric and young adult activity days (Yearly)

Please read the BACPAR WestMARC Knee Guides

Instructional videos on transfers for new amputees

WestMARC Physiotherapy staff along with team at Finding You Feet some instructional videos on transfers for new amputees.

Bed to Upright

Wheelchair to bed with board

Bed to wheelchair with board

Wheelchair to bed with pillow

Bed to wheelchair with pillow

The Environmental Control Service

Provides services to patients within NHSGGC. This service enables people with severe disabilities to independently control their home environment including door-entry, intercom, telephony, a-v equipment, heating and lighting.

The Clinical Gait Analysis Service

This service supports patients with complex gait problems by integrating the assessment and planning of medical, therapy and orthotic interventions making use of a range of simple and complex gait analysis equipment.

Additional Information

Useful Contacts

Here are the main contact details for Services in WestMARC.

Address:

WestMARC
Queen Elizabeth University Hospital
1345 Govan Road
Glasgow
G51 4TF

Contact Telephone: 0300 790 0129 (Monday to Friday 8.45am to 4.15pm)

Email:  westmarc@ggc.scot.nhs.uk

Wheelchair and Seating

Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm)
WestMARC Yoker depot and the WestMARC Motherwell Hub are open for drop in repairs Monday to Friday 9.00 am to 3.45 pm.

Prosthetics

Telephone: 0300 790 0129 (Monday to Friday 8.45 am to 4:15 pm)

Physiotherapy

Team Lead Physiotherapist: Joanne Hebenton
Telephone number: 0300 790 0129
E-mail: westmarc.physiotherapy@ggc.scot.nhs.uk
Service hours: Monday to Friday, 8.30am-4.30pm

WestMARC Right Decisions
Find Us
WestMARC at the Queen Elizabeth Hospital Glasgow

WestMARC Wheelchair and Prosthetics Service
Queen Elizabeth Hospital,
1345 Govan Road,
Govan,
G51 4TF

WestMARC Yoker

WestMARC Yoker Depot,
Unit 20,
Halley Street,
New Albion Industrial Estate,
Yoker,
G13 4DJ

Drop in repairs available Monday to Friday 9am – 3:45pm.

WestMARC Motherwell

WestMARC Motherwell,
Unit 33 Fern Street
Motherwell
ML1 2AJ

Drop in repairs available Monday to Friday 9am – 3:45pm. The Motherwell hub is a smaller unit and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.

Travelling to Clinic
Care Opinion

Care Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make WestMARC services better. If you as a patient yourself or as a carer experienced care from WestMARC we would value your feedback good or bad, we appreciate your honesty. Please follow the link Care Opinion or call 0800 122 3135.

If you’ve experienced WestMARC Services recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?

Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion will ask WestMARC to respond to the feedback you share, but does not reveal your identity.

This service is independent of WestMARC and the NHS. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.

Complaints

If you wish to raise your concerns about a service which WestMARC has provided, please contact us through the Call Centre on 0300 790 0129 so that a record can be made of the issues.

WestMARC aims to provide a high standard of service and therefore welcome the opportunity to discuss any areas of shortfall to resolve any issues before unnecessary distress is caused resulting in a formal complaint.

For more information about the NHS Greater Glasgow and Clyde complaints procedure, please visit our Complaints page.

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What is Spiritual Care?

There is a part of us that can seek to discover meaning, purpose or hope in those aspects of our experience that matter most to us. This is often referred to as ‘spirituality’, informing our personal values and beliefs, and affirming that tears, laughter, pain and joy are all part of the human experience. Spiritual care is integral to the holistic person-centred care offered by NHS Greater Glasgow and Clyde. The spiritual care team is an inclusive part of health and social care teams who work alongside us and in partnership with other healthcare professionals.

Spirituality is central to our health and well-being. Spiritual well-being encompasses the physical, psychological, social and spiritual elements that connect to our individual response and reaction to life events such as joy, sadness, health, illness, birth and death. Spiritual care recognises and responds to the needs of the human spirit, and begins with encouraging human contact in a compassionate relationship, and moves in whatever direction need requires.’ (Adapted from Spiritual Care Matters, NES, 2021.)

Who We Are

NHSGGC registered chaplains are trained professionals who offer confidential, compassionate, inclusive, non-judgemental, person-centred spiritual, emotional and bereavement care and support for all hospital communities in our health board.

The spiritual care team are available to support and listen to everyone, including family and friends, staff, students and volunteers – this includes people of all backgrounds, faiths and no religious beliefs, who have equal access to the spiritual care service.

Chaplains in the Spiritual Care Service can support you by providing care that meets your needs. This may include:

  • Offering an inclusive, caring, confidential space for you to reflect or talk openly about whatever is on your mind
  • Listening sensitively to your story and all that you are going through, for example by helping you celebrate life events and / or mark times of remembrance 
  • Dealing with a new diagnosis or difficult news
  • Helping to nurture hope for some and build resilience, for example if you feel anxious or afraid, or you are experiencing a significant life event
  • Facilitating prayer and rituals including liaising with different faith and belief groups if required by you
  • Signposting you or your family/friends to additional sources of support with your consent, for example if you are affected by bereavement or loss
  • Advocating on your behalf to support your physical, spiritual, emotional and/or mental wellbeing, for example if you are affected by stress.

NHSGGC Sanctuaries

Sanctuaries are available at many of our NHSGGC hospital sites. They are neutral, non-religious spaces available for everyone to use at any time of day or night and provide:

  • Quiet spaces to reflect, pray or meditate
  • A variety of reading materials
  • Some religious items

Further Information

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“Occupational therapy helps you live your best life at home, at work – and everywhere else. It’s about being able to do the things you want and have to do.” Royal College of Occupational Therapists, (2023).

Occupations are all the activities of daily living that you need, have and want to do. Everything from getting washed and dressed in the morning, to going to work or school, to hobbies and leisure activities.

Occupational therapists work with anybody who is having difficulty doing their occupations. Occupational therapists support people to recover and overcome barriers which are stopping them from doing what matters to them. We aim to empower you to actively participate in meaningful occupations to improve your mental and physical health and wellbeing.

Find out how occupational therapists help people to live and not just exist.
Occupational therapy has the power to transform lives.

Occupational therapists consider the person, the occupation and the environment.  We look beyond diagnosis and limitations and focus on what matters to you.  We look at the occupation and the environment to support you to make changes to help you to participate more.  Therapeutic interventions will focus on daily activities that matter to you.  We might also help you to adapt your home, school and work environments.  We may provide aids/equipment if/when it is needed. 

Visual Diagram explaining what Occupational Therapy is.

We all engage in occupations from the day we are born and then continue to do so throughout our life span.  Therefore, occupational therapists work with children and adults of all ages with a wide range of conditions and differences. You can find out more about the different occupational therapy teams including how to contact them below: 

Acute Adult Services

Occupational therapists work across the hospital sites and in different specialities. The best way to contact your occupational therapist is by contacting the ward or department. You can find ward contact information on the Main Hospitals page.

Children and Young People

Occupational therapists working with children and young people work in three teams:

  • Child and Adolescent Mental Health Services
  • Specialist Community Paediatric Teams
  • Royal Hospital for Children.

You can find out more about children and young people’s occupational therapy and how to contact them on KIDS for Families.

Learning Disability

Occupational therapists work within both community and in-patient Learning Disability Services.  They are based in sites across NHSGGC.

In-patient Learning Disabilities

  • Blythswood House
    • Fulbar Lane, Renfrew , PA4 8NT
    • Tel: 0141 314 9201
  • Claythorn House Ward
    • Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow, G12 0YH
    • Tel: 0141 211 3688

Community Learning Disability Teams

Mental Health

Occupational therapists work in Mental Health Services and specialities across NHSGGC. The best way to contact your occupational therapist is by using the information on the Mental Health Hospitals, Resource Centres and Primary Care Teams page.

Occupational Therapy Mental Health Services

Visit our page to find out how Occupational Therapy can help improve mental health, access useful resources, and find out about careers in MHOT.

Rehabilitation

Occupational therapists work as part of multidisciplinary Rehabilitation Teams based in each Health and Social Care Partnerships across NHSGGC. Please choose you local authority and look for occupational therapy or rehabilitation teams on their websites.

Social Work

Social Work Occupational Therapy

Occupational therapists work in Social Work Teams based in Health and Social Care Partnerships.  Occupational Therapists are linked to home care, housing, aids, adaptations and third sector supports.  Please choose your local authority and look for occupational therapy, equipment or adaptations on their websites.

NHS Greater Glasgow and Clyde is committed to providing high quality care and treatment to our patients, and excellent service to others who use its services. Your feedback helps us build on what works well and improve what could be better.

We encourage sharing feedback with staff delivering care, but offer various other ways for you to tell your story. It’s important to us that you can share your feedback about NHSGGC at a time and place you feel comfortable. You can find out more on our Share your feedback page.

We understand, that sometimes things go wrong. If something goes wrong or if you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it is not possible to do as you suggest. Find out more about our Complaints procedure or for further advice on how to make a complaint, please contact us via: 

Phone: 0141 201 4500 

E-mail: Complaints@ggc.scot.nhs.uk 

If you are interested in a career in occupational therapy you can find out more on the NHS Scotland Careers and ChooseOT websites.

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