The Clinical Genetics department is situated on Level 2A of the Laboratory Medicine Building of the Queen Elizabeth University Hospital. The staff of the Clinical Genetics Department see increasing numbers of patients and their families every year at general genetics clinics, cancer genetic clinics and other specialist genetic clinics.
These clinics are held within the department clinic area on level 1A, at other Glasgow hospitals or for some conditions, at a number of community locations throughout the West of Scotland, including Kilmarnock, Wishaw, Ayr, Larbert and Dumfries. We also offer virtual appointments by video or telephone where appropriate, or may reply by letter.
If you are a member of staff and you need to raise a concern about patient safety, working conditions or wrongdoing, you should firstly speak to your manager, supervisor or clinical director, either informally or formally.
The new National Whistleblowing Standards for the NHS in Scotland came into force on 1st April 2021 and apply to anyone working to deliver NHS services. It’s important that you know what options you have to raise a concern in confidence and in a protected way.
Brian Auld, Non-Executive Board Member and Whistleblowing Champion
“My pledge as your Whistleblowing Champion is to ensure that we create the best environment that allows you to be courageous and take that first step with raising any concerns that you may have.”
I joined the Board of NHS GGC in July this year as your new Whistleblowing Champion to build upon the great work that has already been done to introduce the National Whistleblowing Standards across all areas of the organisation. As a way of an introduction, I am a Chartered Environmental Health Officer by background, and I have worked mainly in regulation and enforcement across the public sector in Scotland, including several years in the NHS. As you begin to get to know me through my role as Whistleblowing Champion, you will see that I am a passionate advocate for speaking up, and I believe that every single person, no matter what your role is within NHS GGC, must have the opportunity to talk about anything that concerns them about the services we deliver or the assets that we are responsible for. We all have a role to play with ensuring that we keep our patients and service users safe and provide the best healthcare experience that we can at all times.
I am confident that we have the right processes in place to work with you and have a positive conversation if you believe that something is wrong or not quite right. I know from my own personal experience how challenging and difficult it can be to take that very first step in speaking up. I have led investigations into Whistleblowing, and I have also been a whistleblower when I believed that something that I had seen was wrong. Although my own experience was extremely positive, I know that for some people who whistleblow, that this has not always been their own experience. I want you to feel that you have been listened to and heard and have absolute confidence and trust in us that we will take all the necessary steps to independently investigate and report on our findings in an open and transparent way whilst maintaining confidentiality. Above all, I want you to feel empowered to take that first step and speak up.
Kim Donald, Corporate Services Manager – Governance and Whistleblowing Lead
“I pledge to listen without judgement and protect colleagues throughout the process”
As Corporate Services Manager – Governance, part of my role is to oversee the whistleblowing process within NHSGGC and ensure we comply with the national standards that can be found here National Whistleblowing Standards | INWO (spso.org.uk). It is extremely important as an organisation that we continue to learn from feedback, and whistleblowing is a key element of that.
It may be helpful for colleagues to know that, as an organisation, we are legally obligated to protect anyone who speaks up from detriment, and that confidentiality is paramount during the process. We take this very seriously, and I work closely with HR colleagues on what this would look like to ensure that we protect staff in a meaningful way.
We also offer support via our Confidential Contacts Confidential Contacts – NHSGGC who can be contacted for advice on the process before raising concerns, and/or support during the process. We have taken time to ensure we have a diverse group of colleagues providing this support across the Board, and I would like to use this opportunity to thank the Confidential Contacts for their ongoing support and commitment.
If you require printed materials, either additional copies of the Speak Up posters, or the leaflet, please contact: ggc.staffexperience@ggc.scot.nhs.uk
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This page is intended to assist AHPs in finding out more information about their career development and the NES NMAHP Transforming Roles Programme.
The Lead for this workstream for AHPs in NHS Greater Glasgow and Clyde (NHSGGC) is Dr Mhairi Brandon.
If you have any questions on the NHSGGC AHP transforming roles workstream please get in touch with Mhairi directly.
Jillian Rennie (AHP Practice Education Facilitator)
Sharon Dempsey (AHP Practice Education Team Administrator)
Heather Rodger (Associate Practice Educator)
“We work strategically at both a local and national level. We support and facilitate learning and development across all levels of the AHP Career Pathway”
What do we do?
We are part of a national network of AHP Practice Education staff based in all NHS Boards across Scotland.
The AHP Practice Education Team work with AHPs at all stages of their career. We aim to ensure the quality of work-based learning and to develop the work place as a learning environment.
Workstreams
Priority areas of work are guided at a national level by NHS Education for Scotland (NES). However, the AHP Practice Education Team workstreams do reflect the needs of the AHP workforce locally in NHSGGC and NHS Golden Jubilee.
We work with students and practice educators across NHSGGC, Higher Education Institutions (HEIs) and NES to support the provision of quality practice-based learning. This ensures we continue to have experienced newly qualified AHPs who can provide high quality care across NHSGGC.
AHP Careers and recruitment, including return to practice
As a team we are involved in the promotion of career choices and pathways available for AHP professions at all levels of the Career Framework.
The team link with local Workforce Employability Leads to keep up to date and support local workforce development plans/ events and to address any local recruitment challenges.
The NHS Scotland Careers in Healthcare webpage is easily accessible to all and has a number of useful resources including up to date careers opportunities across all professions, careers stories, blogs and information on apprenticeships.
The team also supports AHP return to practice. This includes AHPs who wish to return to practice and join the HCPC register, as well as AHPs willing to support a period of supervised practice for an AHP within NHSGGC.
NES have launched the AHP Return to Practiceweb page which provides information, links to resources and access to NHS Board key contacts.
This webpage includes guidance to arranging supervised practice. To compliment this guidance, we have worked with NHSGGC Human Resources (HR) to provide Supplementary Information on the NHSGGC HR Process to assist with organising an honorary contract for the returnee. The AHP senior leads to have agreed timescales for organising supervised practice. These documents will guide NHSGGC AHPs supporting supervised practice placements.
Support and Supervision
The purpose of supervision is to promote wellbeing, support personal and professional development, develop knowledge, skills, and values and to promote competent practice, safe and effective person-centred care (Rothwell et al, 2018). All of these bring benefits to us as individuals, to our teams, organisations and to those who access our services.
Supervision is for and about you, as a person, a professional and as an employee.
We support local networks to highlight areas of best practice that are in place to support Newly Qualified Practitioners (NQPs).
The team will also be supporting a national scoping exercise looking at the needs of NQPs and those supporting them in their transition into the workforce.
NHS Flying Start Programme
We recognise that the transition from student to Newly Qualified Practitioner (NQP) can be an exciting but often daunting time. We therefore encourage all NQPs to complete NHS Flying Start, the national development programme designed to support NQPs including, nurses, midwives and AHPs, in their first year of practice.
The Flying start programme combines individual learning with support in the workplace which helps NQPs develop their confidence and become competent and capable health professionals.
Further information on the Flying Start programme can be found on the AHP Flying Start NHS® Learning Site on TURAS.
Healthcare Support Workers
Role development and learning and development for AHP support workers working across all care settings is vitally important. Information and resources are available on Support Worker Central on TURAS.
A survey was carried out in 2023 to establish the learning and development needs of the AHP HCSW workforce across NHSGGC. A report of the findings from this survey has been produced along with a summary SWAY.
Clinical Skills
Defined as “any action by a health or social care professional involved in direct patient care which impacts on clinical outcome in a measurable way” (NHS Education for Scotland, 2008).
We work with AHPs within NHSGGC to develop the use of clinical skills to support learning and high-quality client-centred practice. We also contribute to the national work stream to support and develop clinical skills.
AHP Education Fund
We are delighted to announce that the Autumn AHP Education Fund opens on 30th September offering AHP Staff the opportunity to apply for funding to support further education for the following
Using Counselling Skills within Allied Health Professions course – delivered by Strathclyde University commencing in January 2026 – March 2026.
This course is open to all NHSGGC AHP HealthCare Support Workers and registered AHPs and is fully funded through the NHSGGC AHP Education fund for successful applicants.
Exploring Practice and Practices Module : Learning at Work – delivered by Glasgow Caledonian University commencing in January 2026 – May 2026. This course is open to all NHSGGC AHP Health Care Support Workers and is fully funded through the NHSGGC AHP Education fund for successful applicants.
Further information on both opportunities can be found in the links below.
Application packs will be available for both opportunities from 30th September. Should you wish to receive a copy via e-mail, please request through the AHP PE Team: ggc.gjnhahpepl@nhs.scot
The Chair’s Award of Excellence is an opportunity to celebrate the outstanding achievements, dedication, and innovation demonstrated across our NHSGGC teams.
Consider submitting a nomination, to help recognise teams who go above and beyond to deliver exceptional care, improve services, and make a positive difference for patients, families, and communities.
Take this chance to showcase the incredible work happening within your team or a team that you know and ensure these achievements receive the recognition they deserve.
Chief Executive’s Award of Excellence
The Chief Executive Award of Excellence recognises individual members of staff who consistently demonstrate exceptional commitment, professionalism, and dedication in their role.
It is an opportunity to celebrate those who make a significant difference to patients, colleagues, and services through their hard work, innovation, and leadership.
If you know someone who goes above and beyond every day, nominate them and help ensure their outstanding contribution is recognised and celebrated.
Fairer Health Award
This award recognises individuals, teams, and initiatives that are helping to reduce health inequalities and improve health and wellbeing across our communities and workforce.
We are looking for projects, programmes, or approaches that have made a positive impact in areas such as healthy lifestyles, smoking cessation, physical activity, mental health, financial wellbeing, health inequalities, or wider wellbeing support.
If you have been involved in an initiative that is helping people live healthier, happier lives, or reduced inequality, we want to hear about it.
This award celebrates those who are creating healthier, fairer futures for the people and communities we serve.
Nursing and Midwifery
This award celebrates nurses, midwives, and nursing or midwifery teams who consistently demonstrate excellence in care, compassion, professionalism, and leadership.
Do you know someone who has made an exceptional difference to patients, families, or colleagues? Perhaps they have gone above and beyond to provide outstanding care, introduced improvements that enhance patient outcomes, or embodied the values and ethos of the profession every day.
Whether working in a hospital, community setting, or specialist service, we want to hear about the individuals and teams whose dedication and commitment deserve recognition.
Outstanding Care Award
Every day, individuals and teams across NHSGGC make a remarkable difference to the lives of patients, families, and communities. This award recognises those who consistently deliver exceptional care and demonstrate a commitment to quality, compassion, and excellence.
We are looking for examples of outstanding practice that have improved patient outcomes, enhanced experiences, increased safety, or transformed the way care is delivered. This may include innovative approaches, service improvements, collaborative working, or acts of exceptional dedication that have made a lasting impact.
Whether through a single achievement or sustained excellence over time, this award celebrates those who go above and beyond to provide the highest standards of care.
Supporting Our People Award
Our people are at the heart of everything we do. This award recognises individuals and teams who have made an outstanding contribution to creating a positive, inclusive, and supportive working environment.
We are looking for examples of initiatives, behaviours, or leadership that have improved staff experience, supported wellbeing, promoted equality, diversity and inclusion, strengthened teamwork, or helped colleagues develop and thrive.
Have you introduced a new approach to teamwork, supported staff wellbeing, championed diversity and inclusion, or helped colleagues develop and reach their potential? Do you know someone who consistently creates a positive working environment and supports those around them?
This award celebrates those who help make NHSGGC a great place to work and grow.
Sustainability and Value Award
Delivering high-quality healthcare requires innovation, responsible use of resources, and a commitment to continuous improvement. This award recognises individuals and teams who have found new ways to improve efficiency, productivity, sustainability, and value while maintaining or enhancing the quality of care.
We are looking for initiatives that have reduced waste, improved processes, made better use of resources, lowered environmental impact, or delivered measurable benefits for patients, staff, and services.
This award celebrates those who are helping NHSGGC maximise value today while safeguarding resources for the future.
Volunteer
Volunteers play an invaluable role in supporting patients, families, communities, and services across NHSGGC. This award recognises those who give their time, skills, and experience to make a positive difference.
We are looking for volunteers, patient representatives, Public Partnership Forum members, patient panel participants, and others who have gone the extra mile to improve experiences, influence services, or support the wellbeing of others.
If you know someone whose contribution has made a lasting impact through their commitment, enthusiasm, and generosity, tell us their story and help us celebrate their achievements.
The Scottish MRSA Reference Laboratory (SMRSARL) was established in April 1997. We were created in response to a rapid increase in the number of MRSA infections identified in hospitals across Scotland. We are commissioned by National Services Division for Scotland, with clinical and scientific advice from Public Health Scotland (PHS) . Since November 2013, the Scottish MRSA Reference Laboratory has been located within the New Lister Building, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde.
The SMRSARL provides a national MRSA reference service for isolates from diagnostic laboratories throughout Scotland. The services we provide include: confirmation of MRSA status, detection of various toxin genes and epidemiological typing of strains. We also provide advice on infection control issues and have an ongoing research and development program. We collaborate with PHS to provide data on the national trends in MRSA epidemiology in Scotland.
The Scottish Government have provided funding for an Enterococcal Surveillance Service aiming to describe the genetic epidemiology of invasive E. faecium and resistant E. faecium and E. faecalis in Scotland. Scotland has a high prevalence of vancomycin resistance amongst invasive E. faecium isolates. To investigate the reasons for this, Boards are kindly requested to submit isolates as described in the above communications. Limited outbreak support continues to be available and it is hoped that an improved understanding of the background epidemiology will allow improved outbreak support in future. For investigation of cluster/outbreak isolates please contact SMiRL (Glasgow) to discuss prior to sending.
The Scottish Antimicrobial Resistance Service (SAMRS) investigates carbapenem resistance in Enterobacterales, Pseudomonads, Acinetobacter species and other healthcare associated Gram negative bacteria. We were commissioned in 2016 by National Services Division for Scotland, with clinical and scientific advice from Public Health Scotland (PHS).
The increasing incidence of carbapenemases across Scotland led to the formation of our service. From 2016, we began providing molecular detection for the ‘Big 5’ carbapenemase genes (KPC, NDM, VIM,OXA-48 and IMP). In 2018, we introduced molecular detection of OXA-23, OXA-24/40, OXA-51 and OXA-58 in isolates of Acinetobacter species. Finally, in 2019 we commenced our broth microdilution service. Broth microdilution allows our team to further screen for other mechanisms of resistance (including rare carbapenemases).
We investigate colistin resistance and other exceptional phenotypes demonstrated by Enterobacterales, Pseudomonads, Acinetobacter species and other healthcare associated Gram negative bacteria. We also provide cefiderocol sensitivity testing for multidrug resistant organisms (on request).
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Enteric Bacterial Infections Service Contact Information
Since November 2013, the Enteric Bacterial Infections Service (EBIS) (formerly known as the Scottish Salmonella, Shigella and Clostridioides difficile Reference Laboratory (SSSCDRL)) has been located within the New Lister Building, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde.
The EBIS provides antimicrobial susceptibility testing and Whole Genome Sequencing (WGS) of these pathogenic enteric bacteria. The Laboratory actively participates in training, development and relevant externally-funded research and works closely with a number of agencies including PHS and the Gastrointestinal Bacterial Reference unit (GBRU), London.
The Diagnostic and Reference Parasitology Service (DRPS) (formerly known as the Scottish Parasite Diagnostic and Reference Laboratory (SPDRL)) was established in 1982. Our aim is to provide an efficient and effective parasite diagnostic and advisory service for Scotland.
We are commissioned by National Services Division for Scotland, with clinical and scientific advice from Public Health Scotland (PHS). Since November 2013, the DRPS has been located within the New Lister Building, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde.
The DPRS provides a service to Medical Microbiology laboratories across Scotland. The services offered include: diagnosis and identification of parasites in clinical material, diagnosis of human parasite diseases by immunological methods, advice regarding investigation of patients and the appropriateness of tests and finally, advice about prophylaxis and treatment.
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