We design and deliver services by listening to the people receiving our care. Your views and experiences inform both the way we work and the quality of that work.
We offer you a number of ways to have your say, from one-off surveys, to longer term participation in networks. This allows us to hear from a range of voices, gather new ideas and learn about what’s important to you.
You can help make a difference by:
Your feedback helps us build on what works well and improve what could be better.
We encourage sharing feedback with staff delivering care, but offer various other ways for you to tell your story. It’s important to us that you can share your feedback about NHSGGC at a time and place you feel comfortable.
You can provide anonymous feedback, about any of our services, using the Care Opinion form or calling 0800 122 3135.
Your feedback will be shared with our services and you will receive a response on Care Opinion.
You can share your feedback about NHSGGC through our online feedback form. You won’t receive a response to your feedback; however, your comments will help drive change and improvement.
As with the above feedback options the following ways to share your story are not able to help with clinical issues or appointments directly, and you should always reach out to your Doctor, Nurse or other Health Professional in the first instance. You can find contact information for clinical issues or appointments by calling the hospital switchboard.
Other methods for patients, relatives, carers and their loved ones to tell their story:
The Patient Advice and Support Service (PASS) offers free advice and support to all NHS Scotland patients. You can get in touch with PASS through their online contact form or by calling 0800 917 2127 (Monday to Friday, 9.00am to 5.00pm).
PASS will help you:
If you are unable to use the above feedback forms or have questions about sharing feedback, email: ggc.patientexperience@nhs.scot
