Course overview
This is a communication skills online workshop for listening and responding to people who are worried or distressed.
SAGE and THYME workshops support all clinical and non-clinical staff in using the skills needed to notice distress, listen carefully and respond helpfully. Each 2hr 45 minute online workshop demonstrates the communication skills required to provide person-centred support and offers a structured approach for dealing with the concerns of patients and their carers.
The workshop uses a mixture of small group work, lectures and videos. The workshop is delivered online via Zoom.
Learning Outcomes
- By the end of the workshop delegates should be able to:
- Recognise the psychological needs of the patient
- Communicate with the patient and provide general psychological support
- As with any training you receive, the use of the information gained in this workshop will be subject to your professional skills and judgement
Course provider
Who should attend
- All Staff Groups involved in direct patient care
Pre-requisites
There are no prerequisites for this course
Duration
2hr 45 minute ( online session)
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C4 – Service Improvement
- C5 – Quality
- C6 – Equality and Diversity
- G6 – People Management
To book a place, please click on this link Palliative Care Education/Training Calendar
e-Learning
- An e-Learning option is not available for this topic via LearnPro.
Course overview
The training provides a structured evidence based approach to communication skills. This interactive day is facilitated by experienced trainers in communication and will include a variety of teaching techniques for example, scenario based group work, DVD skills exercises and interactive discussion.
Participants are asked to bring examples of communication challenges, share their own experiences and explore the way the models and techniques used in the training will help improve practice.
Learning outcomes
- By the end of the course delegates will have:
- An awareness of the potential barriers to good communication
- An understanding of how good facilitative communication skills achieve positive outcomes
- Experience of using communication skills models to achieve effective person-centred conversations
- An action plan that will enable them to transfer their learning into practice
Course provider
- Learning and Education Team
Who should attend
All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/difficult/necessary conversations with patients and families.
Pre-requisites
There are no prerequisites for this course
Duration
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C4 – Service Improvement
- C5 – Quality
- C6 – Equality and Diversity
- G6 – People Management
To book a place, please click on the suitable link below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
- An e-Learning option is not available for this topic via LearnPro
Links with other courses
2 Day Advanced Communication Skills training, Duty of Candour training (NES e-Learning module)
Course overview
The training provides a structured evidence based approach to communication skills. Over the 2 days the training builds and expands on the models and theories taught during the 1 day intermediate training session. It allows participants to refresh and review their current experience of communication issues through scenario base role play, reflective practice discussions and group experiential learning techniques. Each participant will be given an opportunity to use the models and techniques, to further develop their communication skills enabling them to deal more effectively with challenging/difficult conversations.
This course is facilitated by experienced trainers and will be particularly useful for senior staff and managers who are involved in significant conversations for example, around the complexities of care, breaking bad news or decision making.
Learning outcomes
- By the end of the course delegates will have:
- Reviewed the potential barriers to good communication and how to overcome these
- A deeper understanding of how good facilitative communication skills achieve positive outcomes
- The opportunity to rehearse the use of communication skills models to achieve effective person-centred conversations in a safe learning environment and at the time receive constructive feedback
- Experienced and demonstrated the use of effective communication skills and models during difficult conversations, again in a safe learning environment
- An action plan that will enable them to transfer their learning into practice
Course provider
- Learning and Education Team
Who should attend
- All Registered Nurses, AHPs (experienced band 5 and above) and Doctors who are involved in complex/ difficult/necessary conversations with patients and families.
Pre-requisites
- Recommended is attendance at Communication Skills – Intermediate 1 Day Training
Duration
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C4 – Service Improvement
- C5 – Quality
- C6 – Equality and Diversity
- G6 – People Management
To book a place, please click on the suitable dates below.
Bookings are made using self service system so if for any reason you find yourself unable to attend, please cancel your place via the link included in your confirmation email.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
e-Learning
- An e-Learning option is not available for this topic via LearnPro
Links with other courses
- Duty of Candour NES e-Learning module
Course overview
This module aims to give you an understanding of the report writing process.
Learning Outcomes
- Describe the different business report types and their purpose
- Identify the appropriate report depending upon the situation it is required for
- Identify the stages of report writing
- Identify the appropriate format for presenting data
- Recognise how to structure a report for effective communication
Course provider
- Learning and Education Team
Who should access this module
- Staff who wish to develop their skill in writing reports
Pre-requisites
- There are no prerequisites for this course.
Duration
- Guided learning time 45 minutes
e-Learning Course
This course is accessed via e-Learning and is available via LearnPro. You will find it under the CPD category. For information and registration please click the link LearnPro.
If you need any further support to access this course, please contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
The course is to support the implementation of NHS Greater Glasgow and Clyde’s Bereavement Policy we are offering a series of short training sessions to promote an increased awareness and better understanding of death and bereavement, aimed at enabling better provision of bereavement care for patients, relatives and staff.
Learning Outcomes
By the end of the course you will:
- Have reflected on your own grief journey
- be able to recognize vulnerability and the need for support in the work place
- be able to recognize some of the needs / fears of a dying patient
- Be able to describe different models of grief
- Be able to identify complicated and disenfranchised grief
- Be better equipped to provide person centred bereavement care
Course provider; Bereavement Team
Who should attend?
Anyone who wishes to develop their knowledge, skills and understanding and coping with death and bereavement in order to provide better care and support to patients, relatives and staff.
Pre requisites; There are no prerequisites for this course
Duration; 2 1/2 hrs
KSF Links
- C1 – Communication
- C2 – Person and People Development
- C4 – Service Improvement
- C6 – Equality and Diversity
If you wish to organise a local training session for your service team or if require any further information as to the specific content of the course, and how it could be adapted to you local team needs please do not hesitate to contact:
Carol Campbell on 0141 314 9561 or by e-mail to Carol.Campbell2@ggc.scot.nhs.uk
e-Learning; An e-Learning option is not currently available for this topic via LearnPro
Course overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
- Recognise what assertiveness is
- Identify how behaviour can be influenced
- Describe why and when to use assertive behaviour
- Explain how to use assertive behaviour when dealing with difficult people and situations
Course provider: Learning and Education Team
Who should attend; All staff are welcome to attend
Pre requisites; None
Duration; Guided learning time 45 minutes
KSF Links
- C1 – Communication
- C2 – Personal and People Development
e-Learning: An e-Learning option is available for this topic via LearnPro. You will find it under the CPD category.
Information and registration for LearnPro.
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact the Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
This 1 day course has been developed to support and identify the skills and knowledge required to undertake the role and function of a second worker, as part of the Adult Support and Protection 2007 Act. This course will consider the duties and expectations of the second worker in practice.
You should only apply for either the Multi Agency Awareness training or the Second Worker training and not both.
Learning Outcomes
The learning objectives will address the requirements of undertaking an Adult Support and Protection inquiry and investigation, covering the period of receipt of initial concern through to the Adult Support and Protection Case Conference. The course will underline best practice and the course programme adheres to the requirements of the Adult Support and Protection (Scotland) Act 2007, the Code of Practice and Glasgow’s current procedures.
Course provider: Social Work Services
Who should attend?
All members of the Glasgow City Health and Social Care Partnership are welcome to apply after discussion and approval from their managers.
Health partners will be involved both in referral and in supporting the investigation process through the sharing of relevant medical information or undertaking a medical examination of the adult at risk. Whilst the lead investigating officer (council officer) for Glasgow City Council will be a registered and qualified social worker, in certain circumstances, it may be appropriate for a health professional to be involved along with the council officer in the course of an investigation. Therefore, this Second Worker training is recommended to support staff within this role.
Only health staff nominations can be accepted via eESS. All social work staff should apply through the Social Work Services.
Pre-requisites: None
KSF Links
- C1 – Communication
- C2 – Personal and People Development
- C3 – Health, Safety and Security
- C6 – Equality and Diversity
Dates
Duration: 7 Hours
- Wednesday, 20th August 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
- Tuesday, 21st October 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
- Tuesday, 25th November 2025, 9.15 am – 4.30 pm, Learning and Development Centre, Parkhead Hub, 1251 Duke Street, Glasgow G31 5NZ
To book a place on the course, please use the eESS Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found below.
Full access to all Standard Operating Procedures and e-learning videos is available via eESS.
If you need any information on specific course content, please contact Angela McGowan, Senior Learning and Development Officer on 0141 550 7700. Regarding the booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Course overview
Supporting staff is a key part of the manager’s job and this module offers guidance and support on issues relating to promoting employee health and attendance. The main aspects of attendance management including roles and responsibilities, policy framework, reporting procedures and sources of advice and support will be covered.
Learning outcomes
By the end of this module delegates will to:
- become more familiar with the Attendance Management Policy and good practice
- understand how to use attendance data and its use to identify trigger points
- develop understanding of reporting and recording requirements
- share knowledge of formal and informal approaches/interventions
- promote a clear understanding of roles and responsibilities in attendance management
Course Provider: Human Resources and Learning and Education
Who should attend?
Any manager in NHSGGC who has responsibility for managing NHSGGC staff in their teams. This includes managers employed in integrated Health and Social Care Partnerships who are not directly employed by NHSGGC.
KSF links
- C1 – Communication
- C2 – Personal and People Development
- C3 – Health, Safety and Security
- C6 – Equality and Diversity
- HWB1 – Promotion of Health and Wellbeing
Duration: 3 Hours
Pre-requisites
All potential candidates should explore the followings:
You can also contact the HR Support and Advice Unit directly.
Course dates
Wednesday 4th June 2025, 9.30 am – 12.30 pm (MS Teams)
Thursday 3rd July 2025, 1.00 pm – 4.00 pm (MS Teams)
Friday 15th August 2025, 9.30 am – 12.30 pm (MS Teams)
Wednesday 10th September 2025, 1.00 pm – 4.00 pm (MS Teams)
Thursday 9th October 2025, 9.30 am – 12.30 pm (MS Teams)
Tuesday 4th November 2025, 1.00 pm – 4.00 pm (MS Teams)
Monday 8th December 2025, 9.30 am – 12.30 pm (MS Teams)
Recording of session for those who can not attend above dates PMP – Attendance Management Session Recording.mp4 (sharepoint.com)
To book a place on the course, please use the eESS Login (scot.nhs.uk) Learner self-service facility. From the Learner Home page, enter the course name in the box at the top of the page to see all available dates. You can also use keywords to search for courses. Remember to have your eESS user id and password available to access the system.
Guidance on how to search for Learning and Development on eESS OLM can be found here:
Full access to all Standard Operating Procedures and e-learning videos is available via eESS Login (scot.nhs.uk)
If you need any information on specific course content, the venue or booking process, please do not hesitate to contact Learning and Education Support Team on 0141 278 2700 (Option 3).
Last updated: 13/05/2025
As part of the our approach to supporting positive attendance at work, HRConnect has been updated to provide staff with a facility to easily access a range of self help guides, information and advice on common problems which have the potential to impact on staff wellbeing.
The new resource, accessed via a button on the front page of HR Connect headed ‘Self Help for Staff’ complements the Staff Health Strategy and utilises it’s recognised branding. The new resource is now available. The four topics covered are Money Advice, Carers Advice, Mental Health and Living Life to the Full.
Emotional wellbeing resources
In addition, NES have created a number of resources to help support emotional wellbeing which you may find useful during the pandemic and beyond.
There are resources for individuals and managers including e-modules and podcasts.
Additional Resources
Preparation
To get the most out of the programme please be ready to discuss your current practice. You will be asked to reflect on recent experiences and to plan activities relating to one or more of the key themes.
With each of the four topic areas we will begin by introducing current models and ideas and then go on to explore how you can apply these in your day-to-day role.
Topics covered
Communicating and Influencing
Effective communication and the ability to influence are foundational to good management of individuals and teams. We will introduce and explore the communication cycle and help you to reflect on your current practice. This will include 1-to-1 and team communication.
Learning outcomes
- Understand the nature and importance of the communication process in workplace
- Communication cycle and barriers to effective communication and how to remove barriers
- Principles of effective communication, be able to assess your own effectiveness in communicating with others and influencing them
- Be ready to use tools and techniques to support more effective communication
- How to plan and assess a successful communication
- Role of managers to deliver an effective communication cycle and employee voice
- Know about NHSGGC organisational goals and values
Organising and Delegating
Effective use of your time, staff time and supporting staff development are priorities for you as a manager. This session will introduce tools and tips to help you delegate and organise your team.
Learning outcomes
- Recognise the difference between leadership and management
- Understand performance management and factors affecting performance in your team
- How to measure and boost your team members’ performance
- Time management and Principles of good time management
- Key principles of delegation and how to delegate, monitor and review delegated activities
Managing Change
Change is essential part of a dynamic organisation like NHS Greater Glasgow and Clyde providing health care in an ever changing world. This session will provide you with valuable guidance and models to support and take forward change initiatives.
Learning outcomes
- Understand the forces for change in an organisation and common barriers
- Recognise and know how to apply key principles of change management
- Recognise and be ready to use a range of tools to support the management of change
Problem Solving and Decision Making
We will introduce and demonstrate a range of tools and techniques to help you work through day-to-day challenges as well as think about longer term improvement objectives.
Learning outcomes
- Understand the value of adopting a culture of improvement
- Recognise a range of tools and techniques that support problem solving and decision making
- Be ready to use a 6-step approach to problem solving.
Put learning into practice
Although there will be no assignment or project work it is still vital that you think about how you will make use of learning from the programme.
- Identify personal and service objectives with your manager before booking a place
- Be prepared to share examples and try out tools and techniques during the programme
- You will be asked to support evaluation of the programme which will give you the opportunity to reflect and comment on how you have applied learning back in your workplace.
Specifically you should consider:
- Key personal learning points
- Any immediate impact of the programme (personally and/or on the service)
- Action planning (proposed impact).
Interested in gaining accreditation for your learning?
- An option to gain accreditation through an appropriate SVQ/PDA may be available to you.
- For further information please contact the SVQ team.
Ready to book a place?
If you want to have a chat about any aspect of the programme please contact our L&E Support Team via NHS Service Now Portal.
Last updated; 01/08/2024
